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Position Summary The Principal Customer Success Manager (CSM) plays a mission-critical role in empowering Seeq’s most strategic customers to transform how they work and realize the full value of their investment in Seeq. Our focus within Customer Success is to retain and grow, delight, and deliver measurable value across the customer lifecycle. Seeq is in scale-up mode with rapid growth. The ideal candidate has experience building customer success motions in fast-growing environments and working with advanced analytics or industrial intelligence platforms sold and implemented in manufacturing. Seeq sells into O&G, Chemicals, Pharma, Power, MMM, and other process manufacturing industries, partnering with customer personas such as manufacturing leaders (COO, CMO), IT/OT leaders (CDO, CIO, CTO), and manufacturing SMEs (process engineers, production managers, digital transformation leaders) Strategic Customer Leadership • Own a portfolio of Seeq’s largest, most complex, and highest-potential customers, typically spanning multiple geographies, sites, and business units, with multi-million dollar ARR responsibility., • Develop, socialize, and execute strategic success plans that align Seeq’s capabilities to customers’ enterprise-level initiatives (e.g., digital transformation, operational excellence, sustainability), including clear value hypotheses, milestones, and executive-level success metrics., • Lead quarterly and executive business reviews (EBRs/QBRs) that highlight measurable outcomes, tell the value story, surface risks/opportunities, and reset priorities to continue driving value and expansion., • Serve as the primary executive-facing point of contact and trusted advisor, shaping long-term collaboration and ensuring alignment between Seeq’s roadmap and the customer’s strategic direction. Adoption, Value Realization, and Expansion • Drive deep and broad adoption across the customer’s organization by orchestrating programs such as structured onboarding, advanced enablement, communities of practice, user forums, and champion networks, in partnership with Training and Services., • Identify, prioritize, and quantify high-impact use cases; ensure successful deployment, measurement of outcomes, and storytelling of value that leads to advocacy and reference ability., • Own the renewal and commercial strategy for your portfolio, including early and proactive risk identification, mitigation plans, and expansion strategies (upsell, cross-sell, and land-and-expand to new sites, business units, or partner companies)., • Collaborate closely with the account team (Sales, Services, Partners) to build and execute comprehensive account plans, including whitespace analysis, multi-year expansion roadmaps, and executive sponsorship alignment. Customer Advocacy, Escalations, and Internal Leadership • Act as the senior escalation point for high-risk and high-visibility situations, driving coordinated response plans, communicating effectively with executives, and ensuring we emerge stronger in the relationship., • Translate customer feedback and emerging needs into prioritized requirements and feature enhancement recommendations for Product and Engineering, with clear business justification and expected impact., • Champion the “voice of the customer” within Seeq by contributing to roadmap discussions, beta programs, advisory boards, and strategic initiatives focused on the manufacturing and industrial analytics domain., • Mentor and coach other CSMs and cross-functional teammates, sharing best practices in strategic account management, value realization, executive communication, and risk management. Operational Excellence and Data-Driven Management • Use customer health indicators, product usage data, and leading/lagging metrics to continuously assess account performance, identify patterns, and adjust strategy and engagement models as needed., • Systematically document account strategies, risks, and opportunities in our internal systems to ensure transparency, continuity, and alignment across teams., • Contribute to the design and continuous improvement of Customer Success processes, playbooks, and tooling to increase scalability and consistency across the organization., • 8+ years in customer-facing roles for B2B SaaS or industrial intelligence platforms serving multinational or industrial/manufacturing organizations, with a strong track record managing complex enterprise accounts; prior Senior/Strategic CSM or equivalent experience strongly preferred., • Deep experience in process manufacturing industries (O&G, Chemicals, Pharma, Power, MMM) and industrial/manufacturing environments, including time-series/advanced analytics and close collaboration with IT/OT stakeholders., • Proven success owning a multi-million-dollar enterprise SaaS book of business with high renewal rates and consistent expansion across sites, business units, and/or regions., • Significant experience presenting to and influencing Senior Director+, VP, and C-level executives in global industrial organizations, including executive storytelling around value realization and transformation journeys., • Highly data-driven, with demonstrated ability to interpret customer health signals, usage patterns, and business metrics to inform strategy, prioritize actions, and communicate impact., • Adept at translating corporate objectives (e.g., annual reports, strategic plans) into concrete account strategies and success plans, and at gaining alignment from diverse stakeholders around those plans., • Demonstrated experience collaborating with Sales, Services, Product, Training, and Support to build and execute joint account plans that lead to advocacy, expansion, and long-term partnerships., • Strong facilitation, communication, and storytelling skills; able to simplify complex technical and analytical concepts for non-technical stakeholders while maintaining credibility with expert users., • Comfortable operating with high autonomy in ambiguous, fast-changing environments, setting direction for your portfolio and influencing internal priorities without formal authority., • Willingness to travel as needed to support strategic customer relationships and key account milestones., • Bi-lingual or multi lingual strongly preferred: English, French, Spanish. Seeq is a remote-first (only) company founded by serial entrepreneurs. Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments. We are founded on the idea that companies need better solutions for quickly and easily getting business insight from their industrial process data. Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability. We have a wonderful, kind-hearted, talented team that loves to collaborate, lead by example, and exceed our customers’ expectations. We are certified as a great place to work, an emerging startup, the Technology Fast 500, and Inc. Magazine's Best Places to Work. The Perks of Working at Seeq • Competitive salary plus bonus incentives, • $172,000 USD base salary plus variable, • Approximately £127,000 or €146,000, • Benefits:, • 12-week paid Seeq family leave, • Unlimited PTO, • Internet and mobile phone reimbursements, • Medical benefits, • Group term life insurance, • Short-term and long-term disability insurance pre-tax benefits, • Voluntary vision and dental (ortho), • Vacation bonus program, • Employee Assistance Program, • Generous home office allowance, • The best co-workers (we've analyzed the data, so we know it's true.), • Pet-friendly workspace (your dog will be so happy to have you home), • You love your job! Seeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. You must be authorized to work in the country in which you reside. Seeq does not sponsor US F1 or H-1B work visas

• Hampshire, UK, • Band 6 or 7, • Min. 18 hrs/week, • Up to £40/hr Are you an experienced Paediatric Occupational Therapist looking for flexible, long-term work in Hampshire? Were recruiting for a self-employed Associate/Locum OT to support children and young adults aged 2-25 across both public and private sectors. Role Highlights • Flexible hours: Minimum 18 hours/week up to full-time, • Hourly rate: £36 - £40 (based on experience and location), • Travel time and mileage paid for client visits, • Home working available for admin and report writing, • Supervision provided and paid, • Outside IR35 Key Responsibilities • Conduct assessments and deliver treatment sessions in homes, schools, nurseries, colleges, or clinics, • Manage own caseload and diary, • Write clinical notes and reports Requirements • HCPC & RCOT registered (with Professional Indemnity Insurance), • Minimum 2 years paediatric experience in specialist/community settings, • Sensory Integration qualifications (advantageous), • Full UK driving licence and own car, • Based in Hampshire, • Right to work in the UK (no sponsorship available), • Own laptop and mobile phone, • Enhanced DBS required Additional Info • Travel to clinic not paid (can be claimed on personal tax return), • Paid for confirmed cancellations (with 72 hrs notice) Interested in making a meaningful impact while maintaining flexibility? Apply now to learn more about this opportunity.

Are you an experienced infrastructure professional ready to step into a strategic architecture role where you can shape end-to-end IT and OT solutions across a complex and evolving technical environment?This is a hands-off Solution Architect position focused on defining and aligning technology solut

Network Security Engineer Scunthorpe, North Lincolnshire (Hybrid, 3 days onsite / 2 remote) Hybrid - 3 in, 2 from home Up to £65,000 per annum + funded training and certifications + good pension + 27 days holiday + bank holidays + life assurance + company sick pay + health cash plan + employee assistance programme + enhanced family-friendly benefits.Are you an experienced Network Security Engineer looking to take ownership of enterprise firewall platforms while shaping the long-term security architecture within a complex, multi-site environment?This is a hands-on, technically focused role within a well-established IT Infrastructure team, where you will lead on the design, implementation, and optimisation of firewall technologies. You will play a key role in securing both IT and operational technology environments, ensuring high availability and robust network protection.You will be responsible for day-to-day firewall operations, troubleshooting complex issues, and leading changes across production environments. Alongside this, you will collaborate closely with infrastructure, OT, and application teams to deliver secure, resilient connectivity and support ongoing projects including upgrades, migrations, and new site deployments.The ideal candidate will bring strong enterprise firewall experience, ideally with Palo Alto, alongside a solid networking background across Cisco and Aruba environments. You will be confident working under...

Responsibilities: • Lead and complete a comprehensive OT assessment for each manufacturing asset, including: • Inventory of asset control systems, PLCs, HMIs, I/O, communication protocols and connections. OT Systems Engineer - Contract - 12 months – North West Our client is a leading

Practical skills in troubleshooting, networking (Cisco), Azure cloud, Splunk SIEM & Tenable vulnerability management.

Date Posted: 2025-12-19 Country: United Kingdom Location: Otis London, 96 Great Suffolk Street, Southwark, London, SE1 0BE Otis are currently seeking an NVQ Level 4 qualified Tester / Technician to join the Major Projects New Equipment Installation Team in order to ensure that all new lift, escalato

Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and is looking for a maintenance/service engineer for to cover n West London.

Accenture UK & Ireland is looking for an OT Cyber Security Senior Manager based in the UK. This role involves leading complex security programs, protecting critical infrastructures from cyber threats across various sectors like energy and manufacturing. The ideal candidate will have over 10 years in

Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and is looking for Lift Repair Engineers to cover the London region within the North and South Circular.

GAZELLE GLOBAL LIMITED is seeking an experienced SCADA Architect or Senior SCADA Engineer for a 12-month contract in the UK, focused on modernising OT, network management and smart grid infra. You will lead enterprise-scale SCADA architectures, deliver real-time telemetry, and ensure cyber security

Date Posted: 2026-01-16 Country: United Kingdom Location: Otis London, 96 Great Suffolk Street, Southwark, London, SE1 0BE Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and is looking for

Lead end-to-end delivery of OT security projects in regulated environments, managing timelines, budgets, and security standards. Contribute to Accenture's thought leadership in OT security through publications, presentations, and client engagements. Note: The above information relates to a specific

Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and is looking for a Service Engineer for the London area.

Hands‑on experience with OT network architectures, protocols (Modbus, DNP3, OPC), and segmentation strategies. Support the implementation of IEC 62443, NIST CSF, and other OT‑specific frameworks. All employment decisions shall be made without regard to age, race, creed, colour, religion, sex

Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is expanding and we are seeking an experienced Lift Tester to join our Modernisation team in London and surrounding areas.

The role covers OT/aviation systems, regulatory standards, and advices on shaping NCC Group's aviation offerings, engaging clients, and driving growth across the aviation market.

KeolisAmey Docklands (KAD) is seeking an experienced Information Security Manager to lead its cyber security function, ensuring ISMS resilience and regulatory compliance for London’s critical transport networks.Reporting to the Head of IT and Information Security, you’ll manage governance, risk

You will bridge IT security and safety-critical engineering, secure OT and safety-critical systems, and integrate IT, OT and cloud environments under a consistent security approach. Responsible for securing safety-critical environments while maintaining operational integrity and integrating OT into

The role centers on remediation and standardisation of OT firewall environments across factory sites, using Fortinet FortiGate and FortiManager tools. You will review configurations, implement least-privilege rules, collaborate with Architecture and third parties, and drive network segmentation in A

ID Medical is expanding its autism diagnostic service and is seeking experienced ADOS-trained Occupational Therapists.This role involves conducting assessments, working with a multidisciplinary team, and providing feedback to families.The position offers flexible scheduling, competitive pay of £250

Submer is seeking a strategic and hands-on Director or VP of IT/OT to lead the convergence of IT and OT across our global data center portfolio. With over 12 years of experience, you will implement global IT/OT strategies and enhance operational excellence.

Hazen and Sawyer is seeking an experienced Operations/OT Specialist in London to lead advisory and delivery services for UK water clients. Hybrid work setting with a strong focus on OT/SCADA modernization, asset reliability, and regulatory alignment.

Candidates should have 5+ years of hands-on cybersecurity experience, strong skills in vulnerability management, and knowledge of OT security. This role involves designing comprehensive cybersecurity solutions for enterprise IT and OT environments, working closely with cross-functional teams.

Support the implementation of IEC 62443, NIST CSF and other OT‑specific standards. Hands‑on experience with OT network architectures, protocols (Modbus, DNP3, OPC), and segmentation strategies. Assess and articulate OT‑specific risks (safety, availability, integrity) and propose proportionate

Integrate OT data into maintenance and operational decision‑making · Support development of enterprise asset management and maintenance frameworks OT / SCADA & Electrical Systems Leadership ·. Lead complex consulting engagements across operations, maintenance, and OT/SCADA domains. Assess and mo

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. You will define and

A leading technology consultancy is looking for an OT Cyber Security Consultant to join their team in the UK.

Morson Human Resources Limited is seeking an experienced OT Cyber Security Consultant for a major programme in the UK nuclear sector. The role offers hybrid working with 2-3 days on-site and involves significant responsibility in designing and assuring OT security controls. The ideal candidate will

You will design and protect IT and OT systems, working with cyber service providers, internal teams, and stakeholders to implement and operate cyber security systems globally.

A leading consulting firm is seeking an OT Cyber Security Consultant to enhance security for critical infrastructure in the UK.

RES is seeking a Global Cyber Architect to support the Director of Cyber Security and oversee cyber security systems across IT and OT.

Seeking an Allied Health Professional (Occupational Therapist or Speech & Language Therapist) for diagnostic services.Role involves online and occasional face-to-face assessments, with opportunities for professional development.

Install elevator units ensuring passenger and technical stakeholder safety.This role is for an international, talent-driven company focused on safety, ethics, quality, innovation, and employee opportunity.

Seeking reliable Class 2 Drivers for multi-drop deliveries in Bridgwater, with a Monday-Friday schedule and optional weekend overtime.A path to permanent employment is available.

The following information aims to provide potential candidates with a better understanding of the requirements for this role. Otis is growing and is looking for a maintenance mechanic for one of our entities locatedat Sellafield Cumbria full time.

OT Engineer needed for a 6-month contract, working on a hybrid basis.

Apprenticeship opportunity to become a Lift and Escalator Engineer, combining hands-on work with classroom learning to achieve NVQ Level 3 qualification.Install new equipment on construction sites.

Functional Specialist needed to assess disability allowance.Requires qualified health professionals with excellent communication skills.

Responsible for authorising developments in current OT infrastructure working with the Application suppliers, SSE IT, Neos Networks and the SSE customer to develop, test and authorise any changes to architecture of existing Platinum, Gold and Silver level OT Applications. This is a flexible, remote

As a Registered Nurse (RGN/RMN) with Barchester, you'll play a vital role in delivering outstanding care across both our care homes and hospital services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. We provide opportunities, training, and