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* * SALARY: Starting from £25,500 pa dependent on experience plus fantastic benefits LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Fixed Term Contract until 30/09/2027, 35 hours per week CLOSING DATE: 06/04/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for several Customer Complaints Advisors to join our dedicated Customer Resolutions team based in Milton Keynes. If a customer has a complaint or problem, you will be at the heart of resolving this in a fair and timely manner - through listening, being sympathetic and treating everyone in a fair and just way. We are looking for individuals that are confident in speaking to customers on the phone and through written correspondence. If you are a quick learner with an excellent telephone manner, then we would love to hear from you. You will become an expert in customer service and dispute resolution, which is instrumental to supporting both our retailers and our customers. You will undertake fair, consistent, prompt and thorough investigations of complaints in accordance with VWFS guidance and FCA complaint handling rules, whilst delivering high quality outcomes for customers. What you’ll be doing: • Support our customers, ensuring they are continually up to date with the progress of their complaint. You will put them first to ensure expectations are met and managed at every step., • Undertake fair, consistent, prompt and thorough investigations of complaints in accordance with VWFS guidance and FCA complaint handling rules, • Ensure that customer communication is of the highest standard as per your training., • Objection handling and reviewing Customer evidence in line with established objection handling process., • Full PC literacy essential, including Microsoft Office products, • Confident in managing expectations of colleagues and customers, • Ability to work to service levels and quality measures, • Demonstrate an understanding of all relevant aspects of legislation/requirements including but not limited to TCF, FCA, FOS Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

In 2025, Outcomes First Group were officially certified as a. Outcomes First Group is the UK’s largest independent provider of high-quality special needs education, operating across England, Scotland, and Wales. Outcomes First Group is committed to a fair, thorough, and efficient recruitment proce

An educational organization in the United Kingdom is seeking a Practitioner Psychologist to deliver psychological services and assessments.The role involves training staff and contributing to educational planning.Candidates should possess a doctoral degree in psychology and relevant experience.This

A leading healthcare provider is looking for a motivated Paediatric Speech and Language Therapist to join their multidisciplinary team in Greater London.The role involves conducting assessments for Education, Health and Care Plans and developing tailored interventions primarily in school settings.Su

As part of the Outcomes First Group, a recognised leader in exceptional education,The London Children's Practice works with the OFG Momenta Connect brand. We work in close partnership with schools and Local Authorities, developing tailored packages of support that create meaningful, lasting outcomes

Our services are aligned with best practices from Outcomes First Group, ensuring our interventions are expert-led and impactful. At Momenta Connect we are committed to providing a supportive environment where assistants can learn, grow, and achieve the best outcomes for themselves and their clients.

As part of Outcomes First Group, we are pioneering innovative, evidence‑based approaches that deliver meaningful, measurable outcomes for everyone in our care. We provide a safe, welcoming environment shaped by Outcomes First Group’s Neurodiversity Strategy, celebrating strengths and individuali

As part of Outcomes First Group, we are pioneering innovative, evidence-based approaches that deliver meaningful, measurable outcomes for everyone in our care. We are really proud to say that in 2025 Outcomes First Group were officially certified as a ‘Great Place to Work’ for the sixth year run

A leading educational organization in the UK is seeking a passionate 1:1 Learning Support Assistant to empower students with specific educational needs at Crookhey Hall School.You will provide personalized support, implement tailored strategies, and celebrate pupil achievements within a vibrant comm

A leading healthcare organization is seeking an ADHD & Autism Assessor to conduct diagnostic assessments for children aged 0–18.You will work closely with multidisciplinary teams, producing clinical reports and recommendations while collaborating with families.A strong background in neurodevelopme

A leading educational support organization seeks an Educational Psychologist to conduct comprehensive assessments and provide interventions for children and adults.The role involves working with schools and local authorities to implement best practices in educational psychology.Candidates should hol

As part of Outcomes First Group, we are pioneering innovative, evidence-based approaches that deliver meaningful, measurable outcomes for everyone in our care. We are really proud to say that in 2025, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the sixth year ru

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running. At Outcomes First Group we are committed to the safeguarding and promoting the welfare of our pupils and young people. Direct message the job poster from

As part of the Outcomes First Group, a recognised leader in exceptional education,The London Children's Practice works with the OFG Momenta Connect brand. We work in close partnership with schools and Local Authorities, developing tailored packages of support that create meaningful, lasting outcomes

We are proud to say that in 2025 Outcomes First Group was officially certified as a Great Place to Work for the sixth year running. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to k

A dedicated therapy service is seeking a Paediatric Occupational Therapist in Greater London to work primarily in school settings.This role involves specialised interventions for children facing educational and emotional challenges, conducting comprehensive assessments, and collaborating with multid

A multidisciplinary healthcare organization is seeking a Speech and Language Therapy Assistant in South & South East London.This role involves assisting in the delivery of interventions, managing administrative tasks, and supporting clients under the guidance of a therapist.Candidates must hold a re

A leading children's assessment service is looking for an ADHD Assessor to provide diagnostic assessment services for children and young people aged 6-18.The role involves conducting comprehensive assessments and producing formal clinical reports.Candidates must have active registration with a profe

Outcomes First Group is a leading provider of education and specialist services across the UK. Our groups include Acorn schools, Options Autism, Momenta Connect, and Blenheim Schools, dedicated to empowering pupils with diverse needs through personalised learning and innovative practice. Participate

A leading educational organization in the UK seeks an Autism Assessor to join their multidisciplinary team.This role requires conducting detailed diagnostic assessments for children aged 0–18 using evidence-based tools and producing comprehensive reports.Candidates must hold current professional r

Outcomes First Group is committed to safeguarding and promoting the welfare of our pupils and young people. Outcomes First Group is committed to a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. At Outcomes First Group, we believe every child has the

An educational services provider in the UK is seeking a Senior Speech and Language Therapist to join their multidisciplinary team.This role involves delivering specialized assessments and interventions to support pupils with diverse communication needs.Candidates should possess a degree in Speech an

Alongside working with a network of over 350 clinical colleagues with regular forums for peer reflection and practice development, Outcomes First Group offers an array of flexible benefit options. At Outcomes First Group we are committed to the safeguarding and promoting the welfare of our pupils an

Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. As a leading UK provider of specialist education for children and

A forward-thinking education provider in England is seeking a Speech and Language Therapist to join their team.This role involves delivering tailored assessments and interventions in a supportive environment with opportunities for professional growth.The ideal candidate should have a relevant degree

A leading educational services organization in the UK is seeking a Therapy Assistant to support young people with special educational needs at Hillingdon Grange Schools.This role involves collaborating with Speech and Language Therapists to facilitate tailored interventions.Ideally suited to someone

Our services are aligned with best practices from Outcomes First Group, ensuring our interventions are expert‑led and impactful. Momenta team at London Children’s Practice, provides clear outcomes and practical recommendations to ensure every child feels understood, supported, and ready to progr

As a leading UK provider of specialist education for children and young people with special educational needs, and part of Outcomes First Group, we deliver innovative, evidence‑based approaches that support measurable progress and lasting impact. We are really proud to say that in 2025 Outcomes Fi

A leading educational support company is seeking a full-time Educational Psychologist to provide comprehensive assessments and interventions for children and young people in varied settings.The role supports professional growth within a friendly team-oriented environment, emphasizing work-life balan

A leading childcare organization seeks an ADHD & Autism Assessor to conduct diagnostic evaluations for children aged 0-18 in a hybrid role.The successful candidate will produce formal clinical reports and work collaboratively with families and clinical teams.Essential qualifications include active r

Our services are aligned with best practices from Outcomes First Group, ensuring our interventions are expert-led and impactful. Our services are aligned with best practices from Outcomes First Group, ensuring our interventions are expert-led and impactful. Our team at Momenta 360, delivered by the

Alongside working with a network of over 350 clinical colleagues with regular forums for peer reflection and practice development, Outcomes First Group offer an array of flexible benefit options. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for

Knowledge of client group and their needs. Ability to use evaluation tools to demonstrate and improve service effectiveness and outcomes. Working knowledge of current philosophies and principles underpinning services for those within the specific client group.

As part of the Outcomes First Group, a recognised leader in exceptional education, The London Children’s Practice works with the OFG Momenta Connect brand. We work in close partnership with schools and Local Authorities, developing tailored packages of support that create meaningful, lasting outco

As part of Outcomes First Group, we are pioneering innovative, evidence-based approaches that deliver meaningful, measurable outcomes for everyone in our care. We are really proud to say that in 2025 Outcomes First Group were officially certified as a ‘Great Place to Work’ for the sixth year run

A prominent educational organization in Greater London is seeking a Learning Support Assistant to support the education and development of children with diverse needs.The role involves assisting teachers, delivering engaging lessons, and ensuring a positive learning environment.Ideal candidates will

In 2025, Outcomes First Group were officially certified as a. Outcomes First Group is the UK’s largest independent provider of high-quality special needs education, operating across England, Scotland, and Wales. Outcomes First Group is committed to a fair, thorough, and efficient recruitment proce

In 2025, Outcomes First Group were officially certified as a. Outcomes First Group is currently going through an exciting period of growth and we require someone who is used to recruiting to niche and specialist roles and using their own initiative to attract talent in new and interesting ways. Why

Outcomes First Group operates a number of specialist education and care brands across the UK, including Blenheim Schools, each delivering tailored provision to meet the diverse needs of children and young people. At Outcomes First Group, we believe every child has the ability to thrive when given ac

In 2025, Outcomes First Group were officially certified as a. Outcomes First Group is the UK’s largest independent provider of high-quality special needs education, operating across England, Scotland, and Wales. Outcomes First Group is committed to a fair, thorough, and efficient recruitment proce

Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. At Outcomes First Group we are committed to the safeguarding and promoting the welfare of our pupils and young people. Whilst we aim to keep applicant

The School Chef is responsible for planning and preparing high-quality food for the school, managing kitchen staff, and ensuring adherence to dietary requirements and food safety standards.

SEN Primary Teacher needed to deliver high-quality education, tailor lessons, monitor progress, and contribute to an inclusive environment.

SEN Teacher needed to deliver engaging lessons for students with autism and complex needs.The role involves planning, assessing, and supporting students' academic and emotional development.

An English Teacher is needed to teach small groups and build meaningful relationships.

Assist pupils with Autism and additional needs, preparing materials and supporting classroom activities.Encouraging independence and contributing to a positive learning environment.

The KS3 Nurture Teacher will deliver a curriculum tailored to individual needs, creating an inclusive learning environment for pupils with autism.

The English Lead Teacher will develop and deliver the English curriculum, mentor staff, and ensure high-quality teaching.