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- Hosco
Customer Service Executive2 hours agoFull-timeHayesAbout the job Where passion meets opportunity The best of your adventures is the one you have yet to sail! Your Purpose The Customer Service Agent/Executive main purpose is to resolve every complaint case assigned in a satisfactory manner in compliance with company policy and ABTA guidelines to ensure the retention of our guests for years to come. You will be responsible in liaising with all relevant stakeholders in a timely manner to ensure you close your cases within the timeframes set under the ABTA guidelines. Your Impact - Resolve all guest complaints (cases), such as; lost property, account errors, damaged or lost luggage, illness or general experience during their cruise. - Interacting with guests, via telephone and email providing information in answer to complaints regarding all aspects of their cruise once they have returned home. - Coordinating with other departments as necessary to ensure effective resolution of the complaint case you have been assigned. - Providing a detailed written responses to all guest complaints within ABTA Guidelines. - Responding and investigating any ABTA complaint through their portal. - Issuing refunds or compensation to guest as approved; - Keeping accurate records of discussions or correspondence with guest; - Supporting the Senior Customer Service Executive in producing all defences for arbitrations and conciliations - Supporting the Legal department and solicitors with invoicing and payments . - Communicating solutions, successes, and opportunities to the Supervisor of Customer Service Your Journey so far - A track record in the travel industry either in retail or tour operations/airline reservations; - Attention to detail - Good geographical knowledge particularly areas featured in MSC Cruises product - Organisation and prioritisation skills - Ability to work flexibly to the needs of the business and under pressure - Ability to think outside the box and be open to new challenges - Flexibility to attend training events - Excellent verbal and written communication skills Your Essentials - Fluent English, oral and written. Any additional European language is considered an advantage - Educated to 'GSCE' level standard or equivalent - Very good knowledge of Microsoft Office package - Right to work in the UK Our commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here Department: Customer Service The company MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships! With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027. One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members. In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design. In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships. Recruitment Prospects With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises. This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea. We need motivated and ambitious crew members who work with passion and understand the value of a smile. Join our team and see how much you can grow!
Immediate start!No experienceEasy apply - Career Change
AI Engineer Placement Programme3 hours ago£25000–£45000 yearlyFull-timeWembleyAre you looking to kick-start a new career in Ai? We are recruiting for companies who are looking to employ our Ai Engineer Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£25K-£45K) within 20 miles of your location upon completion. Whether you are working full time, part-time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is completed in 4 easy steps, you can be placed into your first role in as little as 6-12 months: How It Works Step 1: Introduction to AI Start with beginner-friendly, bite-sized courses designed to build your foundational knowledge in AI. You’ll learn through interactive videos, quizzes, and tutorials covering key AI concepts and applications. Step 2: Full‑Stack AI Training Progress into in-depth training covering: Python programming for AI Data handling and processing Machine learning fundamentals Version control with Git & GitHub You’ll work on mini-projects throughout this stage, applying your new skills to practical tasks as you learn. Step 3: Certification Prepare for and pass the Microsoft AI-900: Azure AI Fundamentals exam — a globally recognised certification that proves your understanding of AI workloads and responsible AI principles, boosting your credentials with employers. Step 4: Real‑World Projects Complete two real-world AI projects assigned by your tutor to demonstrate your practical capabilities and build a professional portfolio. Once both projects are approved, you’ll be fully portfolio-ready and prepared to enter the industry. Your Career Path Once you have completed all of the mandatory training, which includes the online courses, practical projects and building your own portfolio, we will place you into a Ai role, where you will be guaranteed a starting salary of £25K-£45K. We have partnered with a number of large organisations strategically located throughout the UK, providing a nationwide reach of jobs for our candidates. We guarantee you will be offered a job upon completion, or we will refund you 100% of your course fees back. We have a proven track record of placing 1000+ candidates into new roles each year. Check out our website for our latest success stories. Interested in a future-proof career in AI? Apply now, and one of our friendly advisors will reach out to guide you through the process.
Immediate start!No experienceEasy apply - HCL Formwork & Civil Engineering Ltd
Quantity Surveyor24 days ago£40000–£50000 yearlyFull-timeIverRole Description This is a full-time on-site Quantity Surveyor role located in Iver at HCL Group. The Quantity Surveyor will be responsible for: - Preparation of cost estimates, bills of quantities and tender documents. - Negotiating with suppliers and subcontractors to obtain the best prices and terms. - Managing project budgets, including forecasting and monitoring costs. - Provide expert advice on procurement, risk management and cost-saving measures. - Understanding the client requirements and quantities take off as per marking and drawings. - Preparing BOQ (bill of quantities) by studying specification sheets from the sales team. - Identifying gaps between BOQ and drawings, specifications and conditions of the contract and taking it for a logical closure. - Monitor and control costs throughout the project, identifying cost-saving opportunities. - Participation in the pre-tendering activities with client, architect and project managers and raising relevant pre-bid queries from the given tender. - Preparing the initial quote and contract for the sales team from the company’s side. - Coordination with the design team for analysing architectural and service drawings. - Manage the valuation of work done and handle claims and variations. - Preparing interim and final valuations, variations and claims of the construction site. - Conduct feasibility studies and value engineering exercises. - Collaborate with stakeholders to optimise project outcomes and achieve value for money. Qualifications and Skills - Bachelor’s degree in quantity surveying, construction management or a related field. - 5+ years of experience in quantity surveying or cost consulting, preferably in the construction industry. - Sound knowledge of construction industry practices, regulations and standards. - Proficiency in cost estimation and cost management techniques. - Familiarity with contract administration and legal aspects of construction projects. - Understanding general contracting, design-build, package contracting, value-based project and loading margins and lumpsum in commercial fit-out, residential, hotel or retail projects. - Experience working with AutoCAD and validating quantities from the given drawings. - Ability to manage multiple projects simultaneously and prioritise tasks effectively. - Strong analytical and problem-solving skills with extraordinary negotiation abilities. - Proficiency in relevant software and tools for quantity surveying.
Easy apply - Sant Couriers Limited
multi-drop van delivery drivers25 days ago£2000–£3500 monthlyFull-timeHounslowWe are looking for reliable and self-motivated individuals to join our team as Self-Employed Multi-Drop Delivery Drivers. In this role, you will be responsible for efficiently delivering multiple packages to various locations within a designated area. This is a fantastic opportunity for those seeking flexible working hours with the potential to maximise earnings. Key Responsibilities: - Collect, load, and deliver parcels to residential and commercial addresses - Plan and follow the most efficient delivery routes - Ensure timely, accurate, and secure deliveries - Obtain proof of delivery from recipients - Conduct routine checks to maintain vehicle safety and cleanliness Requirements: - A valid and clean UK driving licence (2 years old) - At least 6 months of van driving experience - Basic Disclosure checks - Strong organisational and time management skills - Essential physical fitness for loading and unloading packages Benefits: - Earnings are based on the number of deliveries completed - Opportunities for regular work, 5 to 6 days a week If you are a proactive individual who enjoys working independently and meeting new people, this role could be perfect for you. Only genuine candidates interested in this position should apply now to seize this opportunity before it's gone. A limited number of positions are available, so apply today!
Immediate start!Easy apply
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