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Highways Maintenance Operative Apprenticeship - Level 2 Location: Medway Contract: Full-time, 45 hours p/w Salary: Up to £10 p/h (First year) Start : September 2026 (College programme in Hampshire/ West Sussex begins September/ October 2026) Application closing date: Friday 17th July 2026 About us VolkerHighways is a leader in the delivery of highways and street lighting term maintenance contracts for local authorities. We deliver public realm infrastructure projects and are independent specialist traffic management contractors. About the role This is the ideal opportunity if you are looking for your first role in the construction industry. We're looking to strengthen our business by recruiting an early careers cohort in 2026 and have an exciting opportunity for a number of apprentice general operatives to join our project teams across the south of the UK. This is a full-time role where you'll learn on the job while working towards a nationally recognised Level 2 apprenticeship in Highways Maintenance. Attendance at college will be required in blocks of at least a week with overnight accommodation provided You'll join an operational project team and develop practical skills through a mix of real site experience and structured training. Apprenticeships combine work with study, including paid time during your working hours for training and learning. No previous construction experience is required - full training and support will be provided. What you'll be doing Working alongside experienced operatives to support project operational activities such as kerb laying and footway works, drainage repairs and installation, asphalt and patching works, general civils and groundworks Learning how to carry out tasks safely and to the required standard Using tools, plant and equipment safely (with training and authorisation) Attending training blocks and applying what you learn back on site Following health, safety, wellbeing and environmental procedures Keeping work areas tidy and safe Reporting hazards, near misses or unsafe conditions Representing VolkerHighways professionally on site About you We're looking for someone reliable, motivated and keen to learn, who enjoys practical, physical, outdoor work and working as part of a team. You'll need: An interest in construction and working outdoors A positive attitude, good timekeeping and a strong focus on safety A flexible approach to working hours as this can involve early starts, night work, weekends and working shifts Commitment to attending and completing training as scheduled Willingness to obtain a CSCS card if you don't already have one A driving licence is not required at application stage, but you must be willing to work towards a full UK driving licence during the apprenticeship, as it will be needed for operational duties Maths and English You do not need to already hold GCSE Maths or English to apply. If required, support will be provided as part of the apprenticeship to help you achieve the appropriate level alongside your job. Why work with us? VolkerHighways is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. With this Apprenticeship, you'll get: A permanent job with structured training and support A nationally recognised Level 2 apprenticeship qualification (equivalent to GCSE level) Real site experience, mentoring and progression opportunities as you develop. Company benefits package including pension, retail discounts and 23 days paid annual leave. Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed to VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all. #LI-NP1 #VHApprenticeship TPBN1_UKTJ

Summary: The Graduate Civil Engineer will assist with delivering the technical civil engineering deliverables on above ground and below ground projects, working in conjunction with the Delivery Team and the Lead Civil Engineer, in accordance with the requirements set down by the Lead Civil Engineer. This role will be responsible for providing and ensuring the quality of project deliverables and will assist in the evaluation of the most efficient solutions to project problems. Main responsibilities: To achieve the efficient technical delivery of projects in the discipline. To work within a team to solve difficult problems. To assist with the preparation of technical reports, drawings, calculations including Works and Site Information documentation. To assist with the development of programmes, estimates and contract preparation. To promote the most appropriate Health and Safety Legislation with guidance and supports from the Lead Civil Engineer. Liaise with internal and external stakeholders to contribute to successful project delivery. Undertake Continued Professional DevelopmentYou'll need: Skills / Qualifications / Experience Degree in Civil Engineering Ability to work as a team The ability to influence outcomes and staff who are not necessarily part of the direct function. Good organisational skills and ability to follow procedures to ensure quality is maintained. Excellent technical report writing, editorial skills, and good oral communication.It will be a bonus if you have: Skills / Qualifications / Experience Work experience within an Engineering team or similar functionEmployees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Starting from £27,000

Highways Maintenance Operative Apprenticeship - Level 2 Location: Medway Contract: Full-time, 45 hours p/w Salary: Up to £10 p/h (First year) Start: September 2026 (College programme in Hampshire/ West Sussex begins September/ October 2026) Application closing date: Friday 17th July 2026 About us VolkerHighways is a leader in the delivery of highways and street lighting term maintenance contracts for local authorities. We deliver public realm infrastructure projects and are independent specialist traffic management contractors. About the role This is the ideal opportunity if you are looking for your first role in the construction industry. We're looking to strengthen our business by recruiting an early careers cohort in 2026 and have an exciting opportunity for a number of apprentice general operatives to join our project teams across the south of the UK. This is a full-time role where you'll learn on the job while working towards a nationally recognised Level 2 apprenticeship in Highways Maintenance. Attendance at college will be required in blocks of at least a week with overnight accommodation provided You'll join an operational project team and develop practical skills through a mix of real site experience and structured training. Apprenticeships combine work with study, including paid time during your working hours for training and learning. No previous construction experience is required - full training and support will be provided. What you'll be doing Working alongside experienced operatives to support project operational activities such as kerb laying and footway works, drainage repairs and installation, asphalt and patching works, general civils and groundworks Learning how to carry out tasks safely and to the required standard Using tools, plant and equipment safely (with training and authorisation) Attending training blocks and applying what you learn back on site Following health, safety, wellbeing and environmental procedures Keeping work areas tidy and safe Reporting hazards, near misses or unsafe conditions Representing VolkerHighways professionally on siteAbout you We're looking for someone reliable, motivated and keen to learn, who enjoys practical, physical, outdoor work and working as part of a team. You'll need: An interest in construction and working outdoors A positive attitude, good timekeeping and a strong focus on safety A flexible approach to working hours as this can involve early starts, night work, weekends and working shifts Commitment to attending and completing training as scheduled Willingness to obtain a CSCS card if you don't already have one A driving licence is not required at application stage, but you must be willing to work towards a full UK driving licence during the apprenticeship, as it will be needed for operational duties Maths and English You do not need to already hold GCSE Maths or English to apply. If required, support will be provided as part of the apprenticeship to help you achieve the appropriate level alongside your job. Why work with us? VolkerHighways is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. With this Apprenticeship, you'll get: A permanent job with structured training and support A nationally recognised Level 2 apprenticeship qualification (equivalent to GCSE level) Real site experience, mentoring and progression opportunities as you develop. Company benefits package including pension, retail discounts and 23 days paid annual leave.Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed to VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all. #LI-NP1 #VHApprenticeship

Summary: Do you want to jump-start your career while earning a well-regarded qualification? Do you have a strong desire to help others? Do you want to be a part of an award-winning team with a meaningful purpose? Then do not pass up this opportunity... We have regular apprenticeship intakes with a guaranteed, permanent position on successful completion. As a Customer Service Apprentice, you will use your entire passion, drive, and willingness to give great service. And with so much variation, you can be sure that no two days will ever be the same. You'll aid with billing inquiries, providing refunds, and setting up payment plans, as well as resolving water supply concerns including leaks and other problems. The Institute of Customer Service has given our Customer Service team the distinction grade. We are one of just 18 organisations in the country to get this coveted honour. As a result, you'll be joining a team that provides their all. This is a structured 24-month apprenticeship that includes group workshops, individual training, and other assignments in addition to on-the-job learning. On your road to completing a Customer Service Specialist Level 3 Apprenticeship and securing a permanent career at the end of the apprenticeship programme, you can expect plenty of encouragement and support from your Trainers, Team Managers, Mentors, and Buddies. It's not a problem if you don't have much work experience. We know you'll bring a lot of determination and a strong desire to succeed. So, what's most crucial is that you work well as a team and are comfortable speaking in with others. In this role, you'll focus on three key areas of performance: handling calls efficiently, maintaining quality, and providing the greatest customer experience possible. We understand the importance of progressing in your career. As a result, your salary will rise as you progress through your apprenticeship. When you join, you'll be a part of one of our call centre teams. We're open Monday through Friday from 8:00 until 19:00 and on Saturday from 8:00 until 13:00. As a result, you will be able to schedule your shifts so that 1 in 6 Saturdays are worked. Your rotas will be available in advance so that you may make plans. With monthly and quarterly bonuses offered based on your performance and assisting us in providing the greatest levels of customer satisfaction, you can earn additional money in addition to your income. On average, you can anticipate earning an additional £3,000 annually, with a possible maximum of £6,300. Main responsibilities: Develop and build knowledge of the Customer Service area by completing the apprentice pathway Understand the importance of the business areas, the processes, data protection, regulatory compliance and attendance. Begin to build relationships with peers and colleagues to enhance the team working environment, resolve customer problems. Develop an awareness of information and resources available and proactively ensure that skills and knowledge are deepened to enable progression. Attend and contribute to team meetings with team, peers and colleagues. Complete customer service level 3 apprenticeship.You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Excellent computer abilities You'll have a passion for serving others and providing the best service Good time management skills supporting you to complete the apprenticeship Be self-assured conversing with others and engaging with new and different individuals Be goal-focused and like overcoming difficultiesIt will be a bonus if you have: Skills / Qualifications / Experience Experience and understanding of the importance of excellent customer satisfactionEmployees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Starting at £19,067.06 and increasing to £25,948.87 over 24 months

Summary: Are you a highly motivated and persistent person? Do you always follow through on your promises? If so, this could be the opportunity for you... This is your chance to be a Technical Advisor where you'll get to put your highly resilient and empathetic approach to good use. You'll bring your quick decision making and problem solving abilities to help achieve the best results for your customers: first time, every time. Customers get in touch with us when experiencing urgent issues with their water supply. In this role, you could be helping customers with no water, low pressure or other water supply problems inside and outside our usual office hours. Being calm under pressure; you'll really listen to your customers to understand their needs. You'll help them to resolve their problem whenever you can or will know when to direct and coordinate with our field teams to investigate and complete the work. Either way, you'll use your attention to detail and customer focus to take ownership and guide customers through to the best possible outcome. As a full-time colleague, you'll work 37 hours over 5 days from 6am to 2.30pm (includes some weekends and bank holidays on a 5 week shift pattern).You'll have access to your rotas in advance so you can plan ahead and around other commitments. In recognition of the shift you will receive a 10% uplift on your salary. Previous experience in answering the phone to customers is welcomed but not essential. In this friendly, team-spirited environment you can expect plenty of coaching to help you to develop and expand your knowledge. What's really important is that you bring your enthusiasm to learn and passion to improve at what you do. You'll get exposure to many colleagues around the business and will gain detailed knowledge of how we deliver water to our customers and the challenges we face. And as someone who always takes responsibility for achieving the best possible results; you can increase your earnings by up to £1800 per annum through meeting your personal objectives and helping us achieve the best customer satisfaction scores. You'll also find lots of recognition and fun happening here in our busy, collaborative team with the opportunity to join in with our social and wellbeing events. Main responsibilities: Assess issues with customer water supply to allow work to be prioritised and allocated to the field teams. Ensure network interruptions are known and shared with the rest of the business and help provide customer updates via the website and telephone. Help resolve customers contacting us via email or telephone about concerns with their water supply. Ensure customer's accounts are updated following each contact with us to ensure comprehensive and accurate records are available. Once investigations or works has been completed, keep in touch with customers to update them to ensure that a 1/1 service has been provided. Use ensure your knowledge and skills remain up to date by using the tools, resources and information available so that you can continue to provide the best possible service to our customers. Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity. Attend and contribute to team meetings with team, peers and colleagues.You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Be able to communicate positively in an extremely busy working environment Make decisions quickly and be able to multitask Have strong computer skills and have the ability to flex between a high number of different systems Excellent written and verbal communication Have a strong customer service focus with a determination to resolve customer issues.It will be a bonus if you have: Skills / Qualifications / Experience A NVQ qualification Level 2 or above in Customer Service/Business Administration is desirable Previous contact centre experience is welcomed but not essentialEmployees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £25,948.86

Summary: This role is a key part of South East Water's ambitious future, as we embark on our significant AMP8 investment programme (Apply online only)). This period will see a substantial increase in expenditure, around £1.8 billion, aimed at enhancing our infrastructure and services. You will work across all parts of the business to identify gaps in the performance of a wide range of assets, including our water treatment works, extensive network of water mains (over 14,500 kilometres), pumping stations, reservoirs, and underground aquifers. Your role involves using Asset Management processes and systems to define necessary interventions on this critical infrastructure. Apply a risk-based approach to prioritise investments, developing long-term, costed programmes of work. These programmes aim to deliver specific, measurable outcomes, focusing on improving water quality, increasing resilience to challenges like extreme weather, reducing leakage, and supporting population growth. Main responsibilities: You will work within a team of planners, working to business objectives to manage asset risks, ensuring regulatory compliance, and delivering the needs of the business. You will work with business data/reporting owners to ensure that emerging risks which could impact Company targets are identified and appropriately managed in the TOTEX environment. You will support the production of a suite of Asset Management plans, identifying in AMP and the long-term investment needs at Resource Zone level for both whole life management of the existing asset base and also additional enhancements required to fulfil needs identified in wider strategic plans. You will identify where gaps occur between requirements of Asset Management Strategy and current asset performance and existing investment plans, and raise these as investment needs. You will work with the senior planners to develop appropriately costed programmes of work to address these needs and develop these into project briefs for delivery by others. These solutions should be appropriately optioneered so those promoted for delivery are fit for purpose, meet operational need and are the lowest whole life cost for the business. You will work closely with Operations, and other functional areas in defining critical operational interventions and maintenance requirements to maximise asset performance and asset life, whilst enabling operational efficiency. You will contribute in the wholesale plan development and production of the 5-year Business Plans, following regulatory guidelines, lessons learnt from previous submissions and direction from business-wide strategic plans such as WRMP, 25YEP and climate change projections. You will support exploration of alternative technologies and innovation for schemes ensuring risks are balanced on whole life cost, carbon and other six capitals benefits.You'll need: Skills / Qualifications / Experience Excellent communication and influencing skills. Skills in data analysis. Problem-solving/Options appraisal skills. Teamwork and stakeholder management. Some understanding of key regulatory and legislation applicable to water industry assets, including an understanding of performance commitments. Experience in asset management, operations or engineering required.It will be a bonus if you have: Skills / Qualifications / Experience An IAM Certificate. A relevant Degree. Professional or graduate membership (IAM, ICE, CIWEM, APM, IET, IMECHE, IOW). The ability to present complex information with clarity to the senior management team. Project Management skills. Experience as an asset management practitioner. 2 years previous asset management experience, preferably in the water sector. Long term asset planning experience. Knowledgeable/experienced in water distribution networks or production assets and processes. An understanding of regulatory frameworks and cycles (price reviews).Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £32,000 - £45,000 depending on experience

Summary: Are you an engineer who thrives on variety, takes pride in technical excellence, and wants a career that fits around your life-not the other way around? Whether your expertise lies in Civils or MEICA, we have an incredible opportunities for Project Engineers to join our Investment Delivery Directorate. Based out of our Snodland, Kent office, you will enjoy a flexible, hybrid working model that allows you to manage your own time between home, the office, and our project sites across the beautiful South East. At South East Water, we don't just talk about work-life balance and continual professional development (CPD)-we build them directly into our culture. Supporting a Project Manager, you will take ownership of all technical and engineering aspects of your assigned projects from conception to completion. You will be the technical anchor-planning, scheduling, and managing tasks to ensure accuracy, safety, and top-tier quality. Main Responsibilities Prepare, schedule, coordinate and monitor the assigned engineering projects Monitor compliance to applicable codes, practices, policies, performance standards and specifications Interact daily with the clients to interpret their needs and requirements and represent them in the field Perform overall quality control of the work (budget, schedule, plans, personnel's performance) and report regularly on project status Assign responsibilities and support the project team Cooperate and communicate effectively with project manager and other project participants to provide assistance and technical support Review engineering deliverables and initiate appropriate corrective actions Collaborating with stakeholders about their needs and goals for the projectWhat you'll need A degree, HNC, or HND in an engineering discipline. Chartered or working towards Chartership (CEng). Proven working experience as a Project Engineer. Experience in a water distribution or similar industrial background. A strong understanding of CDM 2015 and how it's applied to projects. A strong understanding of the various NEC contracts and their application. Excellent communication and time management skills. A valid UK driving licence.Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Up to £61,000 p.a. dependent on experience

Summary: Working alongside our Customer Journey Lead, you'll be the go-to person for keeping our Smart Meter installations on track. This role is about looking at the big picture - meaning you'll be pulling and analysing both household and non-household property data to ensure we run a smooth smart metering programme. You'll dive into some complex data to decide whether a job is best handled in-house or by one of our external partners, ensuring every installation or fix is in the right hands. Beyond the numbers, you'll spend your time coordinating between various teams-from water efficiency and leakage to supply-and reaching out to customers to get their appointments in the diary. We're looking for someone who doesn't just wait for instructions but proactively spots hurdles and clears them. As the project grows, you'll use what you've learned to sharpen our processes, making things smoother and more efficient for everyone involved. Main responsibilities: Undertake complex data analysis from various data sources to generate actionable insights. Utilise these insights to strategically coordinate smart meter installations, ensuring optimal efficiency, resource allocation and project delivery. Support the Customer Journey Lead by ensuring all delivery partners have the necessary information to complete smart meter installations efficiently. Maintain strict adherence to governance protocols for all appointment bookings and rollout plans. Work closely with the Communications and HiAffinity Issues team to ensure that the correct Comms is being sent to customers and logged correctly in the system. Act as the primary liaison between internal departments, contractors, and customers. Facilitate clear communication and collaboration to ensure seamless project delivery. Collaborate with internal teams such as Customer Side Leakage and Water Efficiency to route work where leaks are identified during installations. Understand and complete any errored work orders from meter exchanges that have been complete, checking for crossed meters and correcting any information before the are completed and updated in the billing system. Support the achievement of water efficiency audit targets through meter management and engagement with Priority Services Register (PSR) customers. Regularly report program progress to the Customer Journey Lead, ensuring full transparency and proactively addressing issues. Provide support for all required regulatory reporting. Develop an understanding of the non-household (NHH) market. Collaborate with the Wholesale Service Desk to reduce business demand by identifying high-usage NHH customers and strategically directing resources as the program rolls out. Embrace continuous learning and innovation throughout the rollout. Proactively identify and raise issues, using lessons learned to develop and implement effective solutions.You'll need: Skills / Qualifications / Experience Preferably educated to A level standard or equivalent with greater relevant experience. Expert in leveraging quantitative and qualitative data to identify key trends and pain points, translating complex findings into clear, actionable insights that drive strategic decisions. The ability to work autonomously, with a high degree of confidence to manage competing priorities and deliver high-quality results under tight deadlines. Communicates effectively, both verbally and in writing, with a wide range of stakeholders, including customers, technical teams and senior management, adapting messaging to ensure clarity and influence. Proficient with analytics tools such as Google Analytics, Mixpanel, and Amplitude, and skilled in leveraging customer feedback platforms to inform product and business strategy. Skilled in leveraging data to drive operational improvements and meet project objectives by identifying trends and solving key business problems. Proven ability to track and report on key performance indicators (KPIs) related to project delivery, such as installation rates, fix times, resource utilisation and partner performance. Practical experience with analytical tools and software (e.g., Google Analytics, Mixpanel, Amplitude), or other relevant data visualisation and business intelligence platforms. Track record of success in a project or programme coordination role, especially within a field services or installation-based environment. Experience working with and coordinating the efforts of third-party contractors, suppliers, or delivery partners to ensure project objectives are met. Demonstrated history of proactively identifying and resolving issues or bottlenecks in a process. Experience in a customer-facing role, specifically in conducting analysis, handling customer appointments and managing expectations through various communication channels (phone, email, etc.). A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage.Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £30,000 - £35,000p.a. (dependent on experience)

Summary: Are you a natural problem solver who loves seeing a project come to life from the very first sketch to the final handover? Do you want to use your skills to deliver something that genuinely matters to millions of people every single day-clean, safe water? If so, you're in the right place. At South East Water, we don't just manage pipelines and treatment works; we invest in the people who keep them running. We are looking for an Assistant Project Manager to join our team. This isn't a role where you'll be stuck doing standard paperwork or left without support. It's an exciting, fast-paced position where you will gain hands-on experience with complex, large-scale engineering schemes, collaborate with top-tier technical experts, and have a real say in how our projects are run. Whether you are looking for a supportive environment to kickstart your career, a clear path to leadership, or a workplace that values your technical expertise while respecting your work-life balance, we have a seat at the table for you. Main Responsibilities: Performing administrative tasks as required, including preparing estimates and invoices and keeping track of the project's progress, usually with the help of specific software and technical experts. Reporting to the project manager on the project's progress through the project lifecycle. Supporting team members by researching project information. Updating and reporting on the project's schedule progress, budget, and spending. Collaborating with stakeholders about their needs and goals for the project. Support the Check and Review of project scopes ensuring they achieve the required outputs and quality standards. Providing input into the coordination of technical solutions and support on complex capital projects. This includes Scope Documents, Works & Site Information, Design Drawings, Programmes, CDM Documents and compilation of job packs to required deadlines. Liaison with internal stakeholders and external 3rd parties, to seek approvals to facilitate projects. Undertaking site visits/audits and conduct project meetings. Working closely with Project Managers in regard to delivery dates, programme and cost analysis. Liaising with third parties to ensure they have the correct information. Maintaining thorough documentation of project activities. Regularly reviewing and updating processes and procedures.You'll need: HNC, HND or degree in an Engineering discipline. Relevant Project Management Qualifications Experience in a water distribution environment or similar industrial/infrastructure background. A keen, committed and motivated individual with excellent communication skills. Experience of project management software and common data environments. Demonstrate and implement sound engineering judgement. Strong understanding of CDM 2015 and how it is applied to projects. Excellent communication and time management skills Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Up to £42,000 p.a

Summary: Fixed term contract - with potential to become permanent In this role, you're all about helping us find, grow, and keep the best people. It's a varied role where no two days look the same. You'll be encouraged to look at the big picture, combining internal mobility with external hiring to build a diverse, strong, and flexible workforce so that we can deliver our business goals. You already know that hiring isn't a one size approach, so you'll use your market expertise to consult on every single brief, choosing the smartest, most cost-effective route to success. As a true partner to the business, you'll offer a complete, end to end service to our hiring managers. This means sitting down to qualify their needs, writing compelling job adverts that genuinely connect with the right talent, and confidently guiding them through the entire process. You'll also work closely with the wider HR team to ensure that once the perfect candidate is found, they enjoy a seamless onboarding experience. Most importantly, you keep your finger on the pulse of market trends, industry changes, and modern sourcing techniques. You genuinely care about people, and you'll make it your mission to ensure that from the very moment someone clicks "apply" to the moment they receive their offer, they have a fantastic candidate experience with us. Main responsibilities: Work together with the HR Resourcing Manager and Hiring managers to choose the best course of action and comprehend hiring requirements. At each stage of the hiring process, offer advice and assistance to hiring managers, candidates and agency partners. Assist the HR Resourcing Manager with the end-to-end hiring process by performing all end-end administrative tasks. Writing and posting job advertisements on job boards, social media, and career websites. Organise and complete the paperwork and new hire checks required to ensure that it satisfies all legal and regulatory requirements. Maintain records for the hiring processes. Respond regularly to candidates', agency partners, and hiring managers' emails, calls, and posts. Set priority as needed to make sure the function is successful. Use social media platforms, CV databases and professional networks to source new talent for the organisation. Conduct searches, message candidates to proactively source talent. Be proactive in utilising talent pooling opportunities to reduce costs. Plan and coordinate the hiring procedure, which may include conducting phone interviews, tests and assessments. Give recruiting managers a shortlist of qualified applicants. Schedule interviews and always communicate clearly with all parties. Help arrange and oversee the smooth onboarding of candidates. Use recruitment and hiring practises that will boost South East Water's talent while raising the organisation's profile for equality, diversity, and inclusivity. To get information and implement hiring strategies that make the most use of internal resources, keep an eye out for macro and micro market developments as well as industry trends. Be proactive in identifying areas where procedures and services can be improved. Management of open positions and applicants through all stages of hiring, ensuring that all recruitment data and software are handled and updated appropriately and on time. Recognise the distinct worker categories and the rules and procedures that go with them to ensure compliance throughout onboarding. Information about applicants and requests should be updated in HR information systems. Help the HR resourcing manager by supporting the fast, accurate, and intelligent data reporting needed to inform decisions and promote ongoing improvement. Maintain awareness of current legislation, regulatory commitments, and social attitudes that effect the delivery of recruitment best practices so that South East Water can meet its corporate social responsibilities.You'll need: Skills / Qualifications / Experience Educated to A-Level or equivalent is essential Verbal and written communication Highly organised Excellent problem solver High level of detail-oriented, compassionate service Being able to prioritise Proven experience working within Recruitment, talent acquisition or similar position. Hands on experience with full-cycle recruitment Familiar with social media, CV databases and professional networks Knowledge of applicant tracking systems Awareness of different selection methods used to measure suitability Experience with candidate onboarding processes Experiencing working with external agency partners and managing relationshipsIt will be a bonus if you have: Skills / Qualifications / Experience CIPD Level 5 or degree in Human Resource Management is desirable Copy writing skillsEmployees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: up to £35,000 depending on experience + bonus

Summary: Are you a natural communicator who loves helping others grow? Do you want to be the driving force behind a smoother, better experience for our customers? We're looking for a Customer Journey Support Specialist to join our team in Snodland and help us make a real splash during our Smart Meter rollout. Whether you're looking for a role where your expertise truly carries weight, or a technical specialist who enjoys unpicking complex processes, this role is for you. You'll be our in-house training expert, bridging the gap between customer feedback and operational excellence. It's about more than just teaching; it's about having the autonomy to identify what's not working and the influence to fix it. You'll spend your time shaping how our teams interact with customers, ensuring every meter installation is a positive experience and helping us maintain a top-tier C-MeX position. Main responsibilities: Develop and deliver comprehensive training programs for customer-facing teams, focusing on the operational process for meter exchanges, new processes, and best practices for customer interaction, ensuring high-quality, consistent service delivery in the field and over the telephone. Support the review and detailed process mapping of customer journeys, proactively identifying inefficiencies and pain points. Design and implement agreed core principle and process changes to improve operational efficiency and reduce customer effort. Understand lessons learnt and continuously review and improve the customer journey. Systems integration both internally and externally to ensure the customer journeys are providing clear and valuable data outputs and a seamless performance for the future whilst ensuring existing performance levels are maintained. Actively solicit, capture, and analyse customer feedback via face-to-face, telephone, and written channels. Translate these diverse insights into a prioritised roadmap of actionable initiatives aimed at improving the customer experience and reducing complaint. Organise and deliver 'pop-up' customer support and advisory sessions at various locations. Provide on-site face-to-face customer support, including interacting with customers as installation partners fulfil meter exchanges/installations, capturing real-time feedback and resolving issues. Partner closely with internal teams (e.g., operations, leakage, water efficiency) to ensure process changes and user experience align with the overall customer journey. Ensure robust testing supports process changes through the testing team. Influence and work with stakeholders to secure buy-in and successful delivery of customer-centric changes. Define, track, and report on key customer experience and support metrics (e.g., first-contact resolution rate, complaint volume) demonstrating the impact of training and process improvements.You'll need: Skills / Qualifications / Experience Educated to A level standard or equivalent with greater relevant experience. A qualification in Training/Coaching, Business Analysis, or a related field is desirable. Proven experience in delivering effective training and coaching to customer-facing teams. Excellent analytical skills with the ability to gather, synthesise, and translate customer feedback (qualitative and quantitative) into actionable process improvements. Proficiency with analytics tools (e.g., Survey Monkey, Google Analytics, Mixpanel, Amplitude) and customer feedback platforms. Exceptional communication, presentation, and interpersonal skills for training, stakeholder engagement, and direct customer interaction. A deeply empathetic and customer-first mindset, with a passion for problem-solving. Proactive, adaptable, and able to influence and lead without direct authority. Demonstrable experience in developing and delivering customer service, operational or process training programs. Proven experience in mapping, analysing, and improving business processes to enhance customer experience. Direct experience in a customer support environment, including face-to-face interaction, telephone support, and managing customer feedback channels. Experience in coordinating and managing 'pop-up' or mobile support initiatives is advantageous. Experience with using customer data, insights, and feedback to inform decisions and drive improvements. Experience working with and influencing a wide range of stakeholders, from senior management to cross-functional teams, to secure buy-in for customer-centric changes. Experience in utilities, preferably the water industry is advantageous.Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: up to £37,000 p.a. (dependent on experience)

Summary: Are you seeking a team that shares your passion for providing excellent customer service? Are you a determined individual? Do you enjoy setting goals for yourself? If so, this is a chance you won't want to pass up... This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers. No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible. The salary is £25,948.87. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan. Previous call centre experienceis preferred but not required. Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well. In our vibrant, friendlycall centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about. This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. You'll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team. Main responsibilities: Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score. Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance. Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity. Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed. Attend and contribute to team meetings with team, peers and colleagues. To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods.You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Commitment to providing excellent customer service Dedication to finding the best solutions to problems Excellent computer abilities Outstanding writing and vocal communication abilitiesIt will be a bonus if you have: Skills / Qualifications / Experience Previous customer service / call centre experience would be advantageousEmployees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £25,948.87 starting salary + bonus