Senior Pensions Administrator
hace 7 días
Bath
Senior Pensions Administrator At the heart of every pension scheme are its members. That's why our client combine outstanding customer service with technical expertise, robust quality controls, and a supportive team culture. We're now looking for a DB Pensions Administrator to join their growing administration team and help deliver a first-class service to our clients and their members. This role is ideal for someone with existing DB pensions experience who is keen to develop their career within a professional, forward-thinking organisation. The Role As a DB Pensions Administrator, you'll be responsible for delivering accurate, timely, and customer-focused pension administration services across a portfolio of schemes. Your responsibilities will include: • Managing a wide range of DB administration activities, including leavers, retirements, transfers (in and out), and deaths, • Updating pension administration systems and databases accurately, • Logging, scanning, and managing post and correspondence, • Handling internal and external telephone and written enquiries professionally, • Running automated system calculations and completing manual benefit calculations where required, • Producing customer correspondence to draft or final letter standards using electronic document management systems, • Monitoring procedural developments and supporting the implementation of changes, • Returning original documentation and certificates to members securely, • Amending and, with experience, checking non-financial transactions such as changes of address, • Developing knowledge of assigned clients and their pension schemes, • Supporting project work and wider team initiatives, • Providing informal mentoring and support to junior team members, • Working collaboratively with internal and external teams (e.g. Payroll, Accounts, Admin Support), • Accurately recording time and meeting utilisation targets, • Contributing to non-client activities such as training, technical committees, and events About You Essential experience and skills: • Proven experience in Defined Benefits (DB) pensions administration, covering leavers, retirements, deaths, and transfers, • Strong numerical aptitude, demonstrated through work experience or qualifications, • IT-confident, particularly in Microsoft Word, Excel, and Outlook, • Highly organised with excellent planning and prioritisation skills, • Able to manage multiple tasks and meet deadlines, • Accurate, detail-focused, and quality-driven, • Strong written and verbal communication skills Benefits on offer • Competitive salary and annual discretionary bonus, • 25 days' holiday, with buy/sell flexibility, • Pension contribution matching, • Healthcare plans, life assurance, and retailer discounts, • Flexible benefits scheme, employee assistance programme, and digital GP service, • Paid volunteering days and opportunities to take part in community initiatives, • Employee referral bonus for introducing successful candidates, • A supportive environment that encourages learning, development, and career progression JBRP1_UKTJ