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Product Support Specialist Location: Bath Salary: Up to 37,500 About the Role A growing technology company within the healthcare sector is looking for a Product Support Specialist to join its expanding technical team. This is a hands-on, customer-facing position supporting the installation, configuration, validation, and day-to-day use of specialist software platforms used by pharmaceutical, PET radiopharmacy, and research organisations operating in highly regulated environments. Working closely with customers and internal teams, you'll play a key role in ensuring successful software deployments, troubleshooting technical issues, and delivering an exceptional customer experience. What You'll Be Doing • Providing remote technical support and troubleshooting for software and instrument integration issues, • Install, configure, and maintain software solutions and supporting infrastructure, • Support integrations with analytical and laboratory instrumentation, • Troubleshoot communication issues involving RS232, USB, Ethernet, COM ports, and drivers, • Deliver customer training and assist with software implementations, • Support database configuration, upgrades, and system migration, • Create and maintain technical documentation, FAQs, and user guides, • Assist with validation activities within highly regulated environments, • Work closely with customers to understand requirements and deliver effective solutions, • Travel to customer sites across the UK, with occasional European and international travel What We're Looking For • Strong troubleshooting, diagnostic, and analytical skills, • Experience supporting hardware and software environments, • Excellent communication skills and a customer-focused approach, • Ability to manage workloads effectively and prioritise tasks, • Strong IT knowledge, including Windows environments and database technologies, • Comfortable working both independently and as part of a collaborative team What's on Offer • Opportunity to work with cutting-edge software, • Structured career development and progression opportunities, • Competitive salary package, • 24 days annual leave plus bank holidays, increasing with service, • Additional Christmas shutdown day, • Private medical insurance through BUPA, • Scottish Widows pension scheme, • Death in service benefit, • Cycle-to-work scheme, • Access to gym facilities, • Annual Centre Parcs team-building weekend for employees and their families, • Supportive, collaborative culture within an award-winning organisation