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IT Service Desk Technician -FTC Annual Salary: £28,142 - £30,024 Location: Bath Job Type: Fixed Term until 31st December 2026 We are seeking an experienced IT Service Desk Technician to work for a highly regarded Bath based organisation within the education sector This role is ideal for a professional with a background in IT, preferably within an education environment, who is committed to ensuring the smooth operation of IT systems and providing excellent support to staff and students. Day-to-day of the role: Manage and resolve IT tickets, ensuring efficient troubleshooting and problem-solving to support staff efficiency and enhance the learning experience for students. Share responsibility for the delivery of the Break-Fix Service, providing onsite support as part of the Central Services and Support Team. Maintain the Local Area Network and Wi-Fi network within the Trust, ensuring reliable connectivity and performance. Collaborate with team members to support the overall IT strategy and contribute to a high-functioning team environment. Required Skills & Qualifications: Minimum of 2 years' experience as an IT Support/Service Desk Technician. Strong knowledge of Microsoft 365 applications and their administration. Familiarity with Active Directory, Group Policy, and network management, including Access Points and Switches. Experience with Help Desk Systems such as Freshdesk. Ability to provide Break Fix and Remote Hands support service for various End Point devices (e.g., Laptops, Desktops, iPads, Projectors). Excellent problem-solving skills and a passion for delivering positive outcomes. Effective team player with a commitment to developing a groundbreaking IT strategy in education. If you are interested in this position please apply online or for more information please contact me on TPBN1_UKTJ