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Job Ref: 13127 Branch: Apex City of Bath Hotel Location: Apex City of Bath Hotel, Bath Salary/Benefits: £12.92 per hour casual working agreement Contract type: Casual Hours: Part Time Shift pattern: Varies due to business needs Hours per week: 0 Posted date: 17/05/2026 Closing date: 30/06/2026 Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Casual Front Office Receptionist in Bath. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services Team as we believe it is our personality, style and friendliness that makes Apex Hotels You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay Starting your Journey: As a Causal Front Office Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception and offering a warm welcome to all our guests you will ensure the building is safe and secure overnight and that all guests requirements are catered for. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines. As a Causal Front Office Receptionist you will embrace every opportunity to create extra special moments for our guests to provide a personal experience our guests will want to share. Joining the dedicated Front Office department, you will: • Greet our guests with a friendly hello and an infectious smile., • Ensure that the Guest Check in/out procedure is seamless., • Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services., • Answer phone calls and emails, • Create brilliant customer service and a fun environment in order to promote guest loyalty As a Causal Front Office Receptionistt, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality! On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Front Office Receptionist. With this in mind, we are looking for a Causal Front Office Receptionist who: • Can deliver excellent standards, • Uses initiative, • is self-aware and able to evaluate their own work, • has a customer service attitude, • has the ability to multi-task and organise a variable work load, • provides excellent attention to detail, • holds a genuine desire to provide a Warmer Welcome to our guests We encourage you to bring your true self to work - we recruit for attitude and train for skill. We'll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you! About City of Bath Hotel Apex City of Bath Hotel joins our other nine city centre hotels in the UK. This four-star hotel in Bath is centrally located in the historic UNESCO world heritage city and will offer unique style, comfort and exceptional service. Located just moments from the famous Roman Baths, tourist attractions and convenient transport links, Apex City of Bath Hotel offers the perfect stay for city breaks, family holidays and business travellers.