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Hello, Thank you for your interested in our L2-L3 Systems Engineer position here at Teleperformance UK. We’re looking for a self-driven and proactive Systems Engineer (Level 2–3) with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs. Please note, that we are eager to get to know you even if you don’t fully “tick all the boxes” on the desired skill list below. We value a can-do attitude and desire to learn and actively participate within the team Hours: Full-time 37.5 hours per week, Monday to Friday, office hours, although some weekend and out-of-hour work may be required to assist business needs. The successful candidate may be expected to join an on-call rota. Contract Term: Permanent The Role Participate in the maintenance, monitoring, implementation and decommission of IT systems, including servers, storage and hardware; and provide professional support and knowledge of Teleperformance systems to internal business units and clients. They will submit recommendations for system improvements, including security, to IT management team and help maintain the optimal operational environment of the Teleperformance IT Systems. Objectives of the role Support and improve operational IT systems, implement new and decommission old solutions • Provide 2nd - 3rd Line support for IT systems, infrastructure and Cloud technologies, • Help design new solutions, based on operational requirements, • knowledge of the following IT components/Solutions: Windows Server 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMWare, Hyper-V (desires), Exchange, M365, Email Filtering & Web Filtering (desired), MECM/TANIUM (desired), Veeam Backup, overall AV Solutions (Trend, Falcon CS), Monitoring & DEX platforms such as SolarWinds, ControlUp, Splunk, Strong Hardware proficiency (Ex: Synergy, Nimble, Brocade, Service BAU requests., • Securing systems to Cyber Essentials, PCI DSS and ISO27000 standards through audits, vulnerability scanning and remediation, • Documentation, creation, update and keeping to date. Personal competencies • At least 3-5 years IT Systems Team / 3rd Line Infrastructure Support experience, • Strong troubleshooting, analytical and support skills, • Organised, efficient and able to prioritise tasks / plan own time, • Strong communication skills both verbal and written, • Be able to think ‘out of the box’, providing creative ideas and solutions, • Team player and driven by success, aiming for quality service, • Experience in a Call Centre environment or similar would be advantageous Required skills • SC clearance / SC clearance capable is a big advantage., • Windows Server 2016+, configuration, administration and support, • Hardware support, including racking / (un)racking, • Microsoft Azure Services, • Conditional access knowledge is desirable, • Other cloud platforms are desirable, • Windows Domain Services – AD Services, DHCP, DNS, Sites & Services, • Experience with VMware and some Hyper-V, • Other Hypervisors are desirable, • Experience with MECM is desirable, • Experience with Tanium is desirable, • Experience with Anti-Malware solutions, e.g. Falcon CS, • System Monitoring and centralized logging, e.g. SolarWinds, Splunk, ControlUp, Chronicle, • Windows Terminal Server / RDS desirable, • Linux administration desirable, • Knowledge and experience of Role Based Access, • MS Azure Associate/Expert desirable Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client’s service by delivering great customer service and solutions on their behalf. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We feel that this is a unique opportunity for the right candidate, as they will be able to develop the existing service and have the autonomy to grow the service responsibly. Full time – 40 hours per week, plus on call duties as required to meet the needs of the organisation. They are a provid

Your new company ?? Location: Bath ?? Pay Rate: £12.94 per hour ? Hours: 37.5 per week ?? Start Date: ASAP ?? Contract: Temporary Assignment - 2 Months We are looking for a compassionate and proactive Supported Housing Worker to join a dedicated team delivering vital services to individuals experiencing homelessness. This role is essential in providing safe, high-quality accommodation and support to those who need it most. Your new role Deliver a high-quality 'off the street' accommodation service for individuals rough sleeping within Mendip. Progress and track referrals into the service. Build positive and effective working relationships with relevant agencies. Maintain accurate and up-to-date client records. Take part in rostered systems of working between 08:00 AM and 08:00 PM, including weekends as required. What you'll need to succeed Strong understanding of the root causes of homelessness and social exclusion. Excellent communication and organisational skills. Ability to work flexibly and as part of a team. Essential: A valid driving licence and access to your own vehicle. Business insurance for work-related travel. What you'll get in return Competitive hourly rate. Opportunity to make a real difference in the community. Supportive team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

About The Role We are looking for a passionate and motivated individual to join our busy, high performing and customer focused Nuisance and Antisocial Behaviour team (NASB). We work with all of Crawley's residents to provide support and resolutions in antisocial behaviour cases. Our approach to resolving problems is to listen, understand and achieve positive and sustainable solutions. As a caseworker, you will manage a demanding caseload of antisocial behaviour cases and be responsible for each case from the initial report through to its complete resolution. You will work effectively with partners to provide appropriate support and interventions to resolve neighbour disputes and antisocial behaviour problems in the borough. You will be flexible, open minded and willing to apply an agreed set of principles to how you manage your time, caseload and customers. You will need to be able to confidently and effectively use your excellent communication skills, initiative and sound judgement to relate to a wide range of people and will have the ability to manage conflicting perspectives in order to achieve long term sustainable solutions. Previous experience of working within an ASB, housing management, environmental health, criminal justice, mental health or a similar setting would be desirable. Successful shortlisting for interview will be on the basis of meeting the essential criteria in the job description and person specification and selection will focus on experienced candidates in the first instance. However, full training will be provided to the right candidate who can demonstrate the qualities and skills required for this role. The nature of the role means that it is fast-paced and duties can vary on a daily basis, therefore you will need to be able to manage conflicting priorities and be adaptable in your approach at all times. You will have the willingness to work as part of a strongly connected team, and build good working relationships, whilst pulling on the support of your team members where required. Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station. We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received. Additional information We offer a hybrid working set up with a balance of office and home working. The requirement for this role would be a minimum of two days in the office per week. Although the requirement for the office days would be more than two days until full training and probation is completed. Satisfactory clearance of an Enhanced Disclosure and Barring Service (DBS) check is a condition of employment. Casual car user allowance (currently under review) A full current UK driving licence is a requirement of the role. Employee benefits We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone. Our way of working Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match. Safer recruitment Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups. How to apply Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form. For an informal conversation or further information regarding the role, email , Antisocial Behaviour Team Manager or call on 01293 438374.

About Us One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What You'll Do As a Customer Service Consultant, you’re the provider of great customer experience. You will build rapport by interacting with customers via email and telephone, providing solutions that not only meet expectations but shatter them. Our customers can be anything from our end users to distribution partners, i.e. it could be a fisherman on a boat in the Atlantic, or a ship approached by pirates outside Somalia. No 2 days are the same and that is what makes the job so unique and interesting. Please note that we are not a call centre and we do not wear headsets. The day-to-day • Respond to requests for customer assistance in person, via telephone, electronically within the agreed SLAs, • Logging, updating and creating tasks or incidents as required on SNOW, • Handling incoming calls and logging, updating and creating tasks for customer queries and cases as required using corporate CRM systems, • Handling customer complaints in accordance to the GCO complaints procedure, updating internal systems, • Close liaison with internal and external customers to provide regular updates on customer queries, • Research customer issues, referring to a local directory of information to handle customer queries, • Provisioning, activating and de-activating terminals, managing suspensions and sim activations across all satellite constellations, • Checking invoices on behalf of billing and providing customer updates as required, • Providing call data records for customer usage as required by customers, • Troubleshooting of network, hardware and application issues, updating systems and customers as required, • Managing assigned cases in line with customer expectations and departmental SLAs and important metrics, • Resetting of customer passwords on certain systems, • Participating on daily calls with other internal 3rd party teams to prioritise key issues, • Close liaison with customers, providing updates and or appropriate action to resolve queries, • Identifying and escalation to management situations requiring urgent attention, • Staying ahead of with system and product information, changes and updates, • Professional telephone manner, • Tele communications background, • To be able to communicate effectively at all levels with a good grasp of the English written language, • To be able to conduct initial fix and diagnostics on all enquiries, • Able to operate within a multilingual customer base, • Ability to assimilate information and respond accordingly, • IP data and circuit switched data/voice connectivity, ideally within the satellite communications or telecommunications sector, • Understanding of network concepts (LANs and WANs), • Mobile communications technologies such as Satellite Communications, Cellular Telephony, GSM, GPRS, 3G, UMTS, • Wireless Networking technologies such as WiFi® and Bluetooth®, • Circuit switched voice and data, e.g. ISDN / Fax / voice and video conferencing, • An awareness of different types of computer based applications and the data they generate

This is a full-time, permanent opportunity for candidates based in the UK. Please note that visa sponsorship is not available for this role. This position also requires frequent travel to client sites within Europe., with travel expenses covered by the company. About Nearform Nearform is an independent team of data & AI experts, engineers, and designers who build intelligent digital solutions and capability at pace. We create AI-enabled solutions that enhance digital experiences, empower developers, and deliver measurable results. In these ways, we partner with ambitious enterprises to deliver enduring impact. Our deep expertise in solving the world’s most complex digital problems, along with our collaborative, people-first approach, enables enterprises to build breakthrough products and modernise legacy systems by unleashing the power of AI. Today, our team of 500 experts in 20+ countries is trusted by leading enterprises including Lululemon, Puma, Sun Life, Starbucks, Travelex, Virgin Media 02, and Walmart. As part of our Engineering function, you will work closely with clients to translate complex business requirements into innovative digital products. Whether you are a Senior Engineer, Tech Lead, or DevOps Engineer, you will collaborate with distributed teams, leveraging cutting-edge technologies to build secure, high-performance applications. Our Nearform engineers are known for building high quality, scalable solutions that solve real world problems. About The Technical Lead Role As a Technical Lead at Nearform, you will be responsible for leading and guiding development teams while working directly with clients to translate business and technical requirements into impactful applications. However, as you’ll likely work on a variety of projects in your time here, your responsibilities may also include: • Provide technical and line-management leadership to your development team., • Take responsibility for the successful delivery of projects., • Identify and resolve blockers before they become issues., • Ensure best practices in software development, DevOps, and agile methodologies are upheld within the team., • Work directly with clients, translating requirements into technical briefs., • Shape and define architectural decisions ensuring scalability, security, and maintainability., • Provide updates to client and Nearform leadership to ensure clear understanding of project status and drive good decision-making., • Significant experience in software engineering as either a Senior Engineer leading projects and mentoring or as a Technical Lead. For this particular role, you will ideally be using Typescript, Kubernetes and Golang, • Ideally experience or familiarity with Python, • Experience working directly with clients or customers to understand technical requirements., • Experience leading software engineering teams through technical delivery and either direct line management or mentoring., • Deep understanding of agile ways of working, best practices and design patterns., • Deep understanding of test-driven development and testing best practices., • Deep understanding of version control tools, e.g. Git., • Understanding of DevOps practices and cloud technologies (AWS, Azure, GCP), • Understanding of operational concerns (such as monitoring, performance testing, security considerations, accessibility, GDPR), • Annual Company Bonus - We all help Nearform to hit company goals so we all receive a share of the profits on an annual basis in line with company performance., • Work Remotely and Flexibly - We have a genuine dedication to work/life balance. Our flexible working culture allows you to work around what matters - school run, no problem!, • Paid Time Off Package - We offer an annual leave of 25 days plus public holidays. We also offer sick leave, marriage leave and many more., • Remote Working Allowance - Every 2 years, you will have a budget of up to €1250 (equivalent in GBP) to help you set up a comfortable and productive workspace in addition to your essential equipment provided by Nearform when you join., • Training and Development Allowance - We understand the importance of continuously learning so we offer an allowance of up to €1000 (equivalent in GBP) you can use to upskill yourself., • Healthcare - It’s important to always take care of your health, so we offer additional private healthcare here at Nearform. If you wish to learn more about the plan offered feel free to reach out to our team.

BERMUDA. SENIOR PSYCHIATRIC NURSE / MENTAL HEALTH OFFICER IMS Recruitment’s client operates modern hospitals and community healthcare in Bermuda offering high standards of care from its international workforce. Bermuda is renowned for a high standard of living, outdoor activities, historical towns, beautiful beaches, wonderful climate IMS is seeking experienced A SENIOR MENTAL HEALTH NURSE / MENTAL HEALTH OFFICER (experience in management is required). Key responsibilities include: • Provides first line crisis intervention service. Assesses service user’s mental, physical and emotional state and refers to the doctor when necessary, • Ensures that referrals are screened and assessed appropriately and determines the degree of urgency, • Provides social liaison and support services for service users at MWI and their families, • Attends ward rounds and participates in treatment and discharge planning, • Conducts home assessments and arranges hospital admissions when necessary and adheres to legal requirements of the Bermuda Mental Health Act, • Promotes mental health education to consumers and the public, • Provides a 24 hour ‘on-call’ service for psychiatric emergencies in the community, • Supervises subordinate nurse personnel and acts as preceptor for community personnel, • Assists in providing performance appraisals as well as clinical supervision for the Community Psychiatric Nurses The offer On offer are excellent working conditions and financial terms. • Attractive salary (very low tax), • Relocation allowance, subsidised accommodation for the first 3 months, insurance, • 3 year contracts Requirements • Bachelor’s degree in Psychiatric Nursing from an accredited university required or equivalent, • Approved Nurse Management Credential, • Current registration with the Bermuda Nursing Council, • Minimum of five (5) years post graduate experience in a Nurse Manager / Supervisory Position in Mental Health required, • Current certification in NCI and CPR, • Eligible for registration with the Bermuda Nursing Council, • Relocation required If of interest, please send a CV to: and we will be happy to provide details and assist. Camelia Nitu IMS Recruitment

Join our Clinical Assessment Service (CAS) as a Clinical Practitioner and make a difference from the first call. Use your clinical skills to assess patients by phone and deliver safe, timely care as part of a supportive team. Apply fast, check the full description by scrolling below to find out the full requirements for this role. Whether you're seeking a new challenge or better work-life balance, this is your chance to make an impact - this xrnqpay is your chance to make a real impact. Location: Anstey Frit...

Write a short description of your company, a boilerplate of the business, service or product that you offer.Include your business idea and the target audience.This text is primarily supposed to be descriptive, not selling.Looking for the school that you will soon call home?.A prestigious independent

Job Title: Field Based Service Engineer Location: South Region (Field-Based) Hours: 40 hours per week plus participation in on-call rota (approx 1 in 8 weeks) Type: Full-Time | PermanentAbout Our Client and Role: Our client is a leading provider of infection control solutions delivering innovative t

This role will report to the Chief Customer Officer for Service Cloud, with the goal of inspiring, empowering, and guiding companies to deliver the most effective service in their industries by fully utilizing Service Cloud (and enabling teams and partners to do the same) to continuously improve the

Director, Product Strategy & Evangelism - Service Cloud/Call Center Domain page is loaded## Director, Product Strategy & Evangelism - Service Cloud/Call Center Domainremote type: Office - Flexiblelocations: United Kingdom - London: Ireland - Dublintime type: Full timeposted on: Posted Yest

This role will report to the Chief Customer Officer for Service Cloud, with the goal of inspiring, empowering, and guiding companies to deliver the most effective service in their industries by fully utilizing Service Cloud (and enabling teams and partners to do the same) to continuously improve the

Looking for flexible, work-from-home opportunities that actually pay? We're looking for people across the UK to take part in our.Discover a unique opportunity to earn extra income in your own time by completing simple online activities.Choose what suits you at a time that works for you.Only complete

Our paid focus group members come from all backgrounds and industries including data entry clerk, administrative assistants, receptionists, sales assistants, customer service agent, warehouse or factory workers, driver, medical assistant, nurse, call centre representative, etc. MUST actually use pr

Earn up to $16 USD/hourly and work fully remotely and flexibly.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.Work from a real user perspective to create na

Working in our Children’s Homes means being a part of a young person’s day to day life.This means being there for the highest highs and lowest lows.Our support workers enable our young people to get their childhood back and create pathways to become well rounded adults – an incredibly rewardin

Earn up to $16 USD/hourly and work fully remotely and flexibly.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.Work from a real user perspective to create na

Hours: Waking nights (4 on / 4 off 9pm - 8am).Working in our Children’s Homes means being a part of a young person’s day to day life.This means being there for the highest highs and lowest lows.Our night support workers are a part of enabling our young people to get their childhood back and cr

Earn up to $16 USD/hourly and work fully remotely and flexibly.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.Work from a real user perspective to create na

If you are a call centre representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. No call centre representative agent experience needed. Call Centre Representative Agent Work From Home - Part Time Remote Focus Gro

Additional pay available based on project performance.Freelance/1099 contract — not an internship.Flexible hours — you choose when and how much to work.Weekly via our secure platform.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models an

No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists. MUST actually use products and/or services, if provided.

Additional pay available based on project performance.Freelance/1099 contract — not an internship.Flexible hours — you choose when and how much to work.Weekly via our secure platform.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models an

CareTech Community Services Ltd supports over 5,000 adults across 300+ services nationwide. Maintain accurate records and reports for staff and service users. You will be responsible for supervising care delivery, ensuring safety, and supporting service users to lead as ordinary a life as possible.

Earn up to $16 USD/hourly and work fully remotely and flexibly.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.Work from a real user perspective to create na

Customer Service Representative - BournemouthAbout the RoleCustomer Service Representative – Hybrid WorkingWe are currently advertising for 6 & 12 Month Fixed Term Contracts with the potential for them to go on longer. Some of these calls may be a little difficult, but we’ll always support you a

Earn up to $16 USD/hourly and work fully remotely and flexibly.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.Work from a real user perspective to create na

You’ll need to:Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcareBe a team player who enjoys working with othersBe compassionate and caringHave great communication skills and a real talent for making customers feel specialBe a fa

Earn up to $16 USD/hourly and work fully remotely and flexibly.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.Work from a real user perspective to create na

Customer Service Representative - HitchinAbout the RoleCustomer Service RepresentativeWe are currently advertising for 6 & 12 month FTCs/secondments in our Savings & Retirement and Equity Release teams. At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers an

Earn up to $16 USD/hourly and work remotely and flexibly.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.Analytical and Problem-Solving Skills.Ability to dev

Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance

Additional pay available based on project performance.Freelance/1099 contract — not an internship.Flexible hours — you choose when and how much to work.Weekly via our secure platform.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models an

You can expect to answer phone calls, greet visitors, manage the reception area and show prospective residents and their families around.

Additional pay available based on project performance.Freelance/1099 contract — not an internship.Flexible hours — you choose when and how much to work.Weekly via our secure platform.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models an

Volunteer Receptionists/Administrators are really important and provide a warm welcome to the people coming into our services. Covering reception duties, answering the telephone and welcoming people into the service. Supporting the collection and inputting of service data.

Earn up to $16 USD/hourly and work fully remotely and flexibly.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.Work from a real user perspective to create na

Caseloads are varied and dynamic, typically up to 30 clients, and you’ll work closely with colleagues across the service to ensure holistic, coordinated support. This is an opportunity to join a multi-disciplinary homelessness service delivering trauma-informed, strengths-based tenancy sustainment

Additional pay available based on project performance.Freelance/1099 contract — not an internship.Flexible hours — you choose when and how much to work.Weekly via our secure platform.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models an

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and

Earn up to $16 USD/hourly and work fully remotely and flexibly.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.Work from a real user perspective to create na

Our residential services provide accommodation and support for autistic adults 52 weeks a year, 24 hours a day in urban and rural settings. We also provide supported living services for autistic adults who need extra help to live in their own homes or within our accommodation, whether as tenants or

Earn up to $16 USD/hourly and work fully remotely and flexibly.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.Work from a real user perspective to create na

Our client is an Equal Opportunities employer, and they are committed to safeguarding and protecting the welfare of their service users. Therefore, this post is subject to appropriate references and an enhanced DBS check with the Disclosure and Barring Service.

Additional pay available based on project performance.Freelance/1099 contract — not an internship.Flexible hours — you choose when and how much to work.Weekly via our secure platform.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models an

Increased holiday entitlement with service. We pride ourselves on supporting our residents and service users to live their best lives to the fullest. We have five 'luxury' style homes in Sale, with modern interiors and state-of-the-art lifting equipment and mobility aids, along with a day se

Earn up to $16 USD/hourly and work fully remotely and flexibly.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.Work from a real user perspective to create na