Trabajos front office manager en BathCrear alertas

We are recruiting for an experienced Centre Manager, Autocentre Manager or Fast Fit Manager to lead a busy automotive service centre in Bath. Applicants must have previous Centre Manager or Assistant Manager experience within a fast-fit or automotive environment, hold a Full UK Driving Licence and have the right to work in the UK.Location: BathSalary: Up to £40,000 basic + bonusHours: Monday to Friday, 8:30am5:00pm, plus 1 in 2 Saturdays, 8:30am4:00pmJob Type: Permanent, Full TimeJob Reference: 31274Centre Manager Benefits:Performance-based bonusFully funded IMI training and career developmentBuy and sell holiday schemeCompany pension and Life AssuranceEnhanced maternity and paternity leaveEmployee and retail discountsEmployee Assistance ProgrammeCycle to Work schemeEye care vouchers and free flu vaccinationsReferral scheme and long-service recognitionOn-site parkingCentre Manager Role:Manage the day-to-day operation of the automotive service centre and coordinate workloadsLead, motivate and develop a team of 12 workshop and front-of-house staffDrive sales, revenue and centre profitabilityDeliver high standards of customer service across the siteMonitor centre performance and implement improvements where requiredManage stock control, stock security and operational costsEnsure Health & Safety, centre presentation and company standards are maintainedCentre Manager Requirements:Previous experience as a Centre Manager or Assistant Manager within a fast-fit or automotive environmentExperience managing automotive workshop or service centre operationsStrong leadership and team management skillsCommercial awareness with the ability to drive sales and profitabilityGood customer service and organisational skillsFull UK Driving LicenceRight to work in the UKHow to ApplyIf you're interested in this Centre Manager vacancy, please apply with your CV and one of our consultants will contact you upon receipt.All applications will be treated in the strictest confidence.Consultant:Jack Adams Octane RecruitmentSWOJOctane Recruitment is one of the UK's leading Automotive and Motor Trade recruitment agencies. We recruit across the UK for main dealerships, independent garages, bodyshops, fleet operators, HGV companies, manufacturers, engineering businesses and head office functions, placing permanent, temporary and contract staff.If this Centre Manager role isn't quite right, we also recruit for similar positions including Autocentre Manager, Automotive Centre Manager, Assistant Centre Manager, Fast Fit Manager, Workshop Manager, Workshop Controller and Automotive Service Manager roles across the UK.TPBN1_UKTJ

Contact Centre Product Owner Location Bath (Hybrid – 3 days per week in the office) 6-month fixed-term contract Full-time Salary £55,000–£65,000 per annum (pro rata), depending on experience At Truespeed, we're building the future of broadband across the South West with our rapidly growing full-fibre network. We're already connecting over 40,000 customers across more than 180,000 homes, and we're continuing to expand bringing faster, more reliable broadband to communities across the region. We're proud of the customer experience we deliver, but as competition increases, our focus is on keeping customers engaged, loyal and maximising the value they get from their Truespeed experience. We are looking for an experienced Contact Centre Product Owner / Product Manager to join our team on a 6-month fixed-term contract. This is a hands-on delivery role focused on understanding the customer journey, identifying inefficiencies and delivering practical improvements that enhance both customer outcomes and operational performance. You will work closely with the Contact Centre, operational leaders, systems teams and wider stakeholders to map current processes, identify pain points and develop improvements that can be implemented at pace. The Role Map end-to-end customer journeys across sales, provisioning, fault, billing and retention. Document front-office and back-office processes, including systems, handoffs and dependencies. Identify failure demand, rework, duplication, escalation triggers and process variation. Create clear process maps, customer journey maps and swim-lane diagrams. Analyse operational data including contact volumes, cost per contact, cost per resolution, AHT, FCR, repeat contacts, CSAT and NPS. Identify opportunities to reduce costs, improve efficiency and enhance the customer experience. Assess customer journeys from an outside-in perspective and identify friction points affecting customer effort and satisfaction. Develop and prioritise improvement initiatives, including process simplification, automation, self-service, knowledge optimisation and improved triage/routing. Work with operational and delivery teams to move ideas through to implementation. Focus on delivering quick wins alongside longer-term improvements. Develop business cases, quantify benefits and create practical implementation plans. About You Previous experience as a Product Owner or Product Manager , ideally within a contact centre, customer operations or high-volume service environment. Strong experience in customer journey mapping and process mapping . A proven ability to identify inefficiencies and develop practical improvement solutions. Experience using operational data to identify trends, understand performance and prioritise opportunities. Strong stakeholder engagement and facilitation skills. The ability to work collaboratively across operational, systems and delivery teams. Experience within telecoms, utilities or another high-volume service environment would be desirable. A data-led, evidence-based approach with a strong focus on measurable results. The ability to work in a fast-moving environment and deliver within a defined contract period. What we offer A genuinely varied, high-impact role at the heart of a business that is building something different. Salary of £55,000 to £65,000 per annum, DOE, plus a benefits package and flexible hybrid working. Ready to Apply? We're reviewing application on a rolling basis, so we encourage early submissions. We're proud to be building a diverse and inclusive team at Truespeed, where people can bring their whole selves to work and feel supported to do their best. We value the unique perspectives, experiences and ideas that every individual brings, and we believe this makes us stronger as a business. We welcome applications from all backgrounds and are committed to creating a fair and inclusive recruitment experience for everyone. Please note: You must have valid authorisation to work in the United Kingdom, as we are unable to offer sponsorship for this position. No agencies, please. Keywords: Contact Centre Product Owner, Product Owner, Product Manager, Customer Operations, Contact Centre, Customer Journey Mapping, Process Mapping, Process Improvement, Operational Improvement, Customer Experience, CX, CSAT, NPS, First Contact Resolution, FCR, AHT, Cost to Serve, Automation, Self-Service, Service Improvement, Continuous Improvement, Telecoms, Utilities, High Volume Customer Service, Stakeholder Management, Business Process Improvement. TPBN1_UKTJ

Cobalt is delighted to be partnering with a luxury property management business to appoint an Assistant Building Manager for a landmark multi-occupied commercial office environment. This is an excellent opportunity to join a high-profile asset where operational excellence, occupier experience and first-class building management are central to the success of the property Working hand in glove with the General Manager, you will play a key role in the day-to-day operation of a premium commercial building, taking ownership of building performance, statutory compliance, contractor management and service delivery. The role offers a significant platform to grow your career in property management, combining operational leadership with stakeholder engagement making it well suited to an ambitious facilities or building management professional looking to broaden their responsibilities within a prestigious commercial environment. Key responsibilities: Support the day-to-day operational management of a multi-occupied commercial property, ensuring services are delivered safely, efficiently and in line with agreed standards. Lead the coordination of planned preventative maintenance (PPMs) and reactive maintenance activities, ensuring works are completed within agreed timescales. Carry out regular building inspections across front and back-of-house areas, identifying defects and driving actions through to completion. Manage and monitor specialist contractors and service partners, including security, cleaning and engineering providers, ensuring performance against KPIs, SLAs and contractual obligations. Oversee statutory compliance activities, including health and safety, fire safety, water hygiene, asbestos, lift maintenance and M&E compliance. Review contractor RAMS, manage Permit to Work processes and ensure safe systems of work are consistently applied. Build strong working relationships with occupiers, responding proactively to operational queries and maintaining high levels of customer service. Support the coordination of refurbishment, lifecycle and occupier fit-out projects, ensuring operational disruption is minimised. Raise purchase orders, obtain contractor quotations and assist with monitoring operational expenditure and service contracts. Maintain accurate compliance records, operational trackers and property reports to support audit readiness. Act as a key point of contact during building incidents and emergency situations, coordinating service partners and ensuring appropriate escalation where required. Deputise for the General Manager when required, providing leadership and continuity across all aspects of building operations. As the successful applicant, you'll be able to demonstrate a firm foundation of FM knowledge including health and safety, contract management, and on-site maintenance. Ideally you will support this experience with an IOSH although this is not essential as our client is willing to support you in obtaining this qualification if successful. This opportunity would suit an established Assistant Facilities Manager or similar seeking greater operational responsibility and a clear pathway towards General Manager level within a growing brand committed to your training and development If you are interested in this position, please apply with your CV today as this role may interview & appoint before the closing date of this advert. JBRP1_UKTJ

Were Hiring! PM Shift Supervisor! Avonmouth! Here at Evri our vision is to lead the way in creating responsible? delivery experiences for everyone, everywhere? Our refreshed values are important to us;Do the right Thing, Celebrate Cost Leadership, Be DynamicandDeliver for Customers. Our Evri people are what set us apart. We are looking for individuals to come and join the Evri family that share our passion and drive to delight our Customers. We are currently recruiting for a PMShiftSupervisorto join us at ourAvonmouth Depot. Were always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. Our PM Shift also knows as Twilight typically starts between14:00 dependant on volumes working Sunday to Thursday with full flexibility required to cover the operation. Job Purpose: Our PMShift Warehouse Supervisor is a key role working with our Day Shift Manager to ensure the smooth running of the day operation in our Depot where you will lead teams ofLoaders, Sorters and Drivers in processing parcels delivered from client sites in to smaller geographic areas to be delivered to the final customer. About the Role: Youll be joining our business as a key member of the Depot Management team. Working under the Dayshift Manager, you will support your Depot by providing strong man-management to all front-line staff on your shift. You will supervise a mixed team of contracted and agency staff across our day shifts. This Shift is key to our business as it is when we process the growing returns part of our business as well as parcels collected from our network of Parcel Shops. We are looking for like minded Professionals who can motivate, manage and where necessary discipline a diverse workforce to get the best out of them. Responsibilities: • Manage a team of up to 30 direct reports providing leadership and direction for the shift, • Develop and train reports and ensure SLAs are hit for the day shift, • Ensure compliance with all site HSES rules and regulations, • Process BI and MI reports based on work output of Drivers and Loaders, • Manage individual project priorities, deadlines and deliverables Essential skills and experience required: • Managementexperience of leading and managing a team, • Mustbe able to work on own initiative in a pressurised environment to tight deadlines, • Experience of managing teams in a fast-paced logistics environment is a definite advantage, • PCLiterate with a working knowledge of Microsoft office, • Anunderstanding of Transport regulations, • Goodcommunicator and able to liaise at all levels, • Flexibleapproach to work to meet business requirements This role offers fantastic opportunities for you to climb the career ladder into managerial roles within both the function and wider business. At Evri, we dont just accept difference we celebrate it, we support it, we thrive on it and are proud to be an equal opportunities employer. Apply Today! If you are ready to develop your career in an empowering, growing yet supportive business then why not join us? JBRP1_UKTJ

Morson Edge are currently recruiting for a Planning & training Support Administrator to be based out of RNAS Yeovilton on a permanent basis. JOB PURPOSE in this role you will support the Delivery of Training and business-related activities at the Wildcat Training Centre (WTC); in particular the preparation, programming and coordination of all aspects of AW Wildcat Helicopter Courses with the Army, Royal Navy and other agencies. MAIN ACTIVITIES AND TASKS Main Duties: To fully assist the Course Planning & Training Coordinator, including the running of the Flight Planning Room. To conduct training support administration tasks at any time within the WTC opening times, and rostered shift pattern. To deputise for the Course Planning & Training Coordinator during their absence, completing all tasks with the JRD for that role. To support the preparation of all Course Training Schedules and all related supporting documentation, including completing student administration of the Learning Content Management System (LCMS) for all Wildcat courses, as tasked by Line Management. Assist with the population and maintenance of all schedules, including displayed programmes, within TMIS and all other areas of coordination and information. Assist with archiving training data and maintenance of the library of past events. To liaise with the CI/LAI/LGI for student assessment schedules. To receive training and Continued Personal Development (CPD) as required by Line Management. Reporting: To assist with pre and post course documentation and reporting, including the production of periodic reports for courses. To be a LCMS operator, recording training events as required, initiating and recording faults and provide assistance to Engineering with fault diagnosis as required. To assist with the organisation & running of the courseware library; to include the recording of holdings of that which is in use or has been archived, including any that has been returned. Training Service: Order student courseware, as required and agreed by contract. To maintain a library of courseware and distribute to classrooms/instructors in readiness for courses. Acting as a ‘supporting trainer’ for all Course Planners, AW & Military, to enable effective and efficient use of all planning and coordination tools, including LCMS administration activities. Conduct husbandry of instructional equipment and classroom posters in all training accommodation. To undertake secondary duties as required by line management, including, but not limited to, visits. Fully contribute to the Training Service reporting requirements. To assist with the invigilation of formative & summative exams. Reception/Administration: To provide cover on reception when tasked by the TSDM. To assist the Senior Administrator with administrative tasks, particularly those aligned to course admin when tasked by the TSDM. KNOWLEDGE SKILLS AND EXPERIENCE A sound understanding of a customer training environment, including working to contract delivery and schedule requirements, processes and procedures. Experience of working within a training service and knowledge of the processes and procedures required to enable such a service. An understanding of the complexities of delivering a Training Service against course training plans and of the management of multiple synthetic training devices. Driving License. Ability to communicate effectively. Ability to work unsupervised, to demanding deadlines. Determination to assist in developing a groundbreaking Training Service of the highest quality and standards. Excellent interpersonal skills, with experience of dealing with a range of customers, inc Front Line Command representatives. Ability to seek out, implement and maintain, ‘Best Practice’ from all relevant AW training facilities. PC literacy with knowledge of Microsoft Office applications. DIMENSIONS Planning and Training Administrators are to be prepared to attend courses for personal development and instruction in new equipment, away from site if necessary. The Planning and Training Support Administrators are responsible to the Planning and Training Support Co-Ordinators in regards to all day to day programme activities and scheduling of work The Planning and Training Support Administrators report to the CI who is the line manager and is responsible for Personal Development Reviews. If this role is of interest please Apply below or contact Alex on for more details