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Job Title: Credit Hire Team Leader\n\nLocation: Liverpool, office based with hybrid working available\n\nSalary: £35,948 - £45,216 per annum plus the opportunity to achieve an annual bonus of up to 10% of your salary\n\nJob Type: Full Time, Permanent\n\nWorking hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm\n\nWe are seeking an Operational Team Leader within our Credit Hire department to be a pro-active thinker who is highly motivated and leads from the front.\n\nLeading a team of Credit Hire Handlers, you will drive our culture of openness and hold responsibility for the development and people management aspects of your team.\n\nWhat's Involved:\n\nLead a team of credit hire handlers within our mitigation department\nPerformance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA's, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare\nUndertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file, effective settlement of credit hire claims and prompt correct liability decision making\nAct as a key link between the mitigation department and the wider business to help ensure mitigation awareness across the business is maintained\nImpart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and credit hire\nMaximise capture opportunity for our panel of service providers delivering the right outcome for both the customer and Acorn Insurance\nTo participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training\nEnsure the effective management of inbound call handling philosophies are adhered toWe are looking for people with:\n\nExperience of motor claims is essential\nExperience in handler and/or managing credit hire claims is desired but not essential\nProven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance\nTo lead by example and endorse the company behaviours and values\nHighly motivated self-starter\nClear, focused and determined approach to problem solving\nAuthoritative manner with ability to listen\nPersuasive, strong, and confident communication skills\nPeople Management experience essentialGrow with Acorn\n\nAt Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024\n\nWe're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share\n\nBenefits:\n\nA maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options\n24/7 mental health support & free counselling available\nGrow with us: Through career fairs, leadership programs, and learning on the go!\nFlexible benefits, including early access to salary via our internal platform\nHybrid working options to support work-life balance and individual needs\nRecognition awards, social events & moreOur Commitment to our colleague's:\n\nMindful Employer - championing mental health and wellbeing\nDisability Confident Level 1 & 2 - creating accessible, inclusive opportunities\nMenopause Friendly accredited - supporting every stage of life\nArmed Forces Covenant signatory - honouring those who serve\nArmed Forces Defence employer recognition scheme - Supporting those who serve\nGreat Places to Work 2024/25 - fostering an engaging and positive workplace culture\nBest Place to Work for Development - proud to be investing in people's future\nBest Place to Work for Women - breaking down barriers to women's career progressionA Few Things to Know Before You Apply\n\nIf your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check\n\nVisa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship\nWe're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best workPlease click the APPLY button to submit your CV for this role\n\nCandidates with experience or relevant job titles of: Senior Credit Hire Handler, Credit Hire Team Leader, credit Hire Team Manager, Senior Credit Hire Executive, Credit Hire Supervisor may all be considered

Hotel Manager, Duty Manager, Operations Manager or Front Office Manager.

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales

Front Office Manager for their Liverpool location. The ideal candidate will supervise the Front Office team, ensuring exceptional guest experiences from check-in to check-out while maintaining high operational standards. Candidates should have a degree or diploma in Hotel Management and a minimum of

Apply today for this Assistant Manager Front Office Nights role and start your journey with Hyatt Hotels!. We are looking for a motivated candidate with good experience in a front office or guest service role, preferably within the hospitality industry. The ideal candidate will have a great understa

The ideal candidate will have proven experience in a Front Office Senior Supervisor or Assistant Front Office Manager role, with a deep understanding of hotel procedures, guest service excellence, and team leadership. Benefits you will enjoy as an Assistant Front Office Manager. Duties and responsib

Job Search Place Limited is seeking an Assistant Manager Front Office Nights to oversee operations at our Hyatt hotel. This role involves preparing Night Audit work and supervising Front Office staff. The ideal candidate should possess strong communication skills and attention to detail, with experi

Apply today for this Assistant Manager Front Office Nights role and start your journey with Hyatt Hotels!. Responsible for all Front Office functions during the overnight shift. Perform all tasks of the Front Office as needed to facilitate service.

Hyatt Hotels Corporation in Liverpool seeks an Assistant Manager for the Front Office Night shift. The ideal candidate has strong communication skills, front office experience, and the ability to work overnight. This role involves supervising night operations, training staff, and ensuring exceptiona

With a focus on leadership and personalized guest experiences, you will guide the night team, manage Night Audits, and serve as the key contact for overnight guests. Accor is seeking an Assistant Night Manager at The Municipal Hotel & Spa MGallery in Liverpool. In this critical role, you will overse

Hyatt Hotels Corporation is seeking an experienced Assistant Front Office Manager in Liverpool. This role involves supervising the front office team, enhancing guest service, and maximizing upselling opportunities. Benefits include complimentary stays at Hyatt hotels and continuous learning opportun

The ideal candidate will have proven experience in a Front Office Senior Supervisor or Assistant Front Office Manager role, with a deep understanding of hotel procedures, guest service excellence, and team leadership. Benefits you will enjoy as an Assistant Front Office Manager. Duties and responsib

Job Title: Credit Hire Team Leader Location: Liverpool, office based with hybrid working available Salary: £35,948 - £45,216 per annum plus the opportunity to achieve an annual bonus of up to 10% of your salary Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm We are seeking an Operational Team Leader within our Credit Hire department to be a pro-active thinker who is highly motivated and leads from the front. Leading a team of Credit Hire Handlers, you will drive our culture of openness and hold responsibility for the development and people management aspects of your team. What's Involved: Lead a team of credit hire handlers within our mitigation department Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA's, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file, effective settlement of credit hire claims and prompt correct liability decision making Act as a key link between the mitigation department and the wider business to help ensure mitigation awareness across the business is maintained Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and credit hire Maximise capture opportunity for our panel of service providers delivering the right outcome for both the customer and Acorn Insurance To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training Ensure the effective management of inbound call handling philosophies are adhered to We are looking for people with: Experience of motor claims is essential Experience in handler and/or managing credit hire claims is desired but not essential Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance To lead by example and endorse the company behaviours and values Highly motivated self-starter Clear, focused and determined approach to problem solving Authoritative manner with ability to listen Persuasive, strong, and confident communication skills People Management experience essential Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024 We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work Please click the APPLYbutton to submit your CV for this role Candidates with experience or relevant job titles of: Senior Credit Hire Handler, Credit Hire Team Leader, credit Hire Team Manager, Senior Credit Hire Executive, Credit Hire Supervisor may all be considered TPBN1_UKTJ

Previous experience as a Front Office Manager or Assistant Front Office Manager, within a branded hospitality environment. As Front Office Manager, you will oversee both front desks and night team operations, ensuring high levels of service, efficiency, and guest satisfaction. We’re looking for an

We’re looking for a Front Office Manager to lead the guest experience at The Gantry. This is not a standard front office role. Comfortable leading from the front in a high-volume hotel.

Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests needs and brand standards. Implement sales, marketing and rates policies as defined by the Revenue Manager. Good working knowledge of Opera PMS and Microsoft Office.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/F

VARO Partners is seeking an experienced IT Support Manager to join their front-office technology team in London.

FRONT OFFICE MANAGER, FRASER SUITES. What you will be doing as an Front Office Manager;. Direct and oversee the Front Office to ensure guest satisfaction and safety.

Guest Service Manager (Front Office). Recruit, train and develop members of the Front Office Team. Carrying out Duty Manager shifts.

Senior Manager of Risk Management (Front Office Risk) ETD Commodities - to become Head of Risk Management & Head of Operations - Boutique Hedge Fund. Martis Search are exclusively partnering with a boutique Mayfair based Hedge Fund to hire a permanent “Senior Manager of Risk Management (Front Offi

Richmond Hill Hotel in Greater London is seeking an Assistant Front Office Manager to oversee daily front office operations and deliver exceptional guest experiences.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/F

Front Office Manager (Maternity cover). To ensure the smooth running of the front desk on a daily basis, liaising between the guests and all other departments in a very clear manner.

Support the Front Office Manager in delivering quality of service and delivery for all services and facilities within Front Office departments, holding regular team meetings to agree areas of operational focus on service quality, KPI and other targets. Assistant Front Office Manager at President Hot

This role oversees all front office operations, ensuring high service standards. Millennium Hotels UK/EU is seeking a dynamic Duty Manager for The Chelsea Harbour Hotel in Greater London.

As Assistant Front Office Manager, you will support the Front Office Manager in the day-to-day running of the department and help ensure that every guest receives a warm, professional, and efficient experience from arrival to departure. Support the Front Office Manager in the daily operation of the

Oversee the Front Office operation to maintain high standards. Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme. Monitor the appearance, standards, and performance of the Front Office Team

If you’re our ideal Assistant Front Office Manager, you will: • Make suggestions to maximise our guest care strategies • Maximise revenue by supporting with upselling • Coach and train new team members to help them reach their full potential • Work alongside the Front Office Manager to bri

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our guests an exceptional experience from check‑in through check‑out. Ensure regular and VIP guests are recognised and that the Front Office department operates with a sa

Sheraton Hotels & Resorts is seeking a Front Office Manager for the Grand London Park Lane. This role involves assisting in managing front office functions and ensuring high levels of guest satisfaction.

Responsibilities include ensuring guest safety, leading the Front Office team overnight, and managing nightly reports. The Doyle Collection seeks a Night Manager for The Bloomsbury in London.

Supporting the Front Office Manager in leading, motivating and developing the front office team. Previous experience as an Assistant Front Office Manager or Duty Manager within a luxury hotel environment. Key Responsibilities of an Assistant Front Office Manager.

Act as the vital communication bridge between executive management and the entire Front Office team, distilling high-level business objectives into clear, actionable goals. Extensive experience in a senior Front Office management role within a luxury or high-end lifestyle hotel, with the ability to

We're looking for a Risk Manager to:.

You will lead the Front Office team to deliver memorable guest experiences while maintaining high service standards. Ideal candidates must have proven front-office management experience and strong communication and leadership skills. Malmaison is seeking a dedicated Guest Relations Manager to ensure

Title: Project Manager / Business Analyst – FX Front Office. We are hiring a Project Manager / Business Analyst to lead technology strategy and delivery for our Tier 1 banking client to work within their Foreign Exchange / Rates Front Office – a key growth area across Payments, Trade, Corporate

As an Assistant Front Office Manager, you will also be required to lead a team, communicate, coordinate and work well with other teammates, managers and guests. Above all else, the Front Office Assistant Manager will be a culture carrier, working daily to ensure all Virgin Hotel teammates have a gre

Join the Leonardo Royal Hotel London Tower Bridge as an Assistant Front Office Manager, a pivotal role that supports daily operations and enhances guest experiences. You will supervise the Front Office, motivate your team, and implement guest care strategies that maximize revenue.

This front-office position blends technical understanding with negotiation and relationship management skills. The Actuary is seeking a Senior Deal Manager responsible for originating, structuring, and executing large DB pension buy-in and buy-out transactions.

Thistle is looking for an Assistant Front Office Manager for their hotel in London.

Experience with cleared products from a front to back perspective and good industry and product knowledge.

Bain and Gray is looking for a polished Administrator / Office Manager to join their Mayfair office. The role requires in-office presence five days a week and prior office/admin experience is essential. This hands-on position will involve coordinating office supplies, preparing presentations, suppor

Ever walked into an office and instantly felt looked after, seen, and welcome? That feeling doesn’t happen by accident; it’s created by someone who cares. But here’s the thing: our office isn’t a glossy corporate lobby with a big reception desk. A front-row seat to how transformation work ac

The Guest Relations Ambassador will directly report to the Guest Relations Manager and is responsible ensuring that on all occasions guests are completely satisfied with their stay and that the service they receive meets or exceeds their expectations.

Cairn Group is seeking a Front Office Manager at The Gantry hotel in London.

A leading hospitality company is seeking a full-time Front Office Manager at their Birmingham location. Responsibilities include managing the reception area, leading the Front Office team, and ensuring exceptional customer service.