Front office manager jobs in CardiffCreate job alerts

A large Housing Developer have a requirement for a Customer Care Coordinator to join their Customer Care team delivering excellent customer service to homeowners, managing their defect period. Working closely with the Customer Care Manager you will be responsible for delivering a professional, front facing service to their customers throughout their warranty period dealing with customer concerns received by telephone or written communication, coordinating remedial works and appointing contractors to deal with any snagging or defects that arise in their homes, in a timely and professional manner. Customer Care Coordinator duties and responsibilities: • Updating plot files, • Ensuring all parties involved (Purchasers, Customer Care Manager and Subcontractors) are kept up to date with works being carried out and scheduled dates, • Record all communication and respond within departmental timescales, • Issue instructions to Sub-contractors, • Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within timescales, • Record dates of customer visits and log all defects identified, • Carry out all necessary calls in relation to the customer journey, • Keep data system up to date at all times, • Carry out general administrative duties., • Work directly with Director for Customer Services to assist in the management of large scale works., • Work closely with the Housing Associations and Employers Agents dealing with End of year defects, • Reporting on a regular basis on numbers of defects outstanding, • Gaining a rapport with sub-contractors Key experience required: • Experience within the Customer Care/service team with a house building or social housing company., • Track record of achieving & sustaining high customer satisfaction results., • Good time management, ability to multitask, organise workload and work within a pressurised environment., • Knowledge of NHBC and other warranty provider requirements., • Pro-active approach with the ability to work independently and as part of a team., • Excellent written and verbal communication skills - engaging with customers, subcontractors and third parties, • IT literate and comfortable working within bespoke IT systems What's on offer? • Competitive salary, • Annual Bonus scheme up to 10% of basic salary, • The Opportunity to work with one of the UK’s leading housebuilders, • Hybrid working oppourtunities with up to 3 days per week WFH If you are interested in this position please apply below or reach out to Max Davies at the Fawkes & Reece London Office.

Job Description: Site Manager (12 Month Fixed Term Contract) Location: Cardiff Sector: Student Accommodation Contract: 12 Month FTC We're recruiting for a hands-on Site Manager to take full operational responsibility for a purpose-built student accommodation scheme in Cardiff. This role is about ownership. You'll lead the on-site team, protect occupancy and revenue, ensure compliance is watertight, and create a safe, well-run environment where students feel supported. You'll be accountable for performance, people and profit - reporting into senior asset leadership while running the building day to day. What You'll Be Responsible For: Operational Leadership Full day-to-day management of the residence Leading and motivating the on-site team Ensuring smooth front-of-house, maintenance and back-office operations Overseeing student move-in and move-out periods Maintaining high visual and service standards throughout the buildingCommercial & Occupancy Performance Driving occupancy, renewals and summer lets Managing enquiries, viewings and conversion activity Supporting retention initiatives to maximise revenue Monitoring performance against targets and identifying improvement opportunitiesFinancial Control Managing budgets and cost control for the site Monitoring P&L performance Overseeing billing, credit control and debt management Ensuring accurate use of booking and finance systems Supporting budget preparation and forecastingCompliance & Health & Safety Full responsibility for H&S compliance across the building Ensuring fire safety testing, emergency lighting checks and statutory inspections are completed Maintaining up-to-date compliance records Supporting building safety and legislative requirements Acting as emergency contact and attending site when requiredStudent Experience & Welfare Ensuring high levels of customer satisfaction Managing complaints and conduct matters professionally Understanding mental health protocols and directing students to appropriate support services Building positive relationships with local universities and stakeholdersTeam Management Recruitment, onboarding and performance management Conducting 1-2-1s and performance reviews Managing rotas, holidays and absence Coaching and developing a multi-skilled team Handling employee relations matters in line with policyWhat We're Looking For Experience managing a residential, hospitality or service-led site Strong team leadership experience Commercial awareness with experience managing budgets and financial performance Confident handling compliance and health & safety responsibilities Able to balance operational detail with commercial objectives Calm under pressure, particularly during peak periods Strong communication skills with the ability to influence and leadThe Role Requires Flexibility to work evenings and weekends when required Participation in an on-call rota and attendance for emergencies Occasional travel for meetings or training

Senior Project Manager South Wales Permanent salary + benefits package We're looking for a dynamic and results-oriented individual with a passion for civil engineering. You will be responsible for overseeing all aspects of the project lifecycle, from initial planning and possibly design to construction and closeout. This is a challenging yet rewarding opportunity to lead high-profile projects and contribute to our company's continued success. Key Responsibilities: • Health, Safety and the environment: Prioritise health and safety on all sites and all projects. Lead the team in every aspect of this fundamental. Ensure compliance with all relevant health, safety and environmental regulations and procedures. Promote a safe working environment for all team members, stakeholders and the general public, and lead from the front., • Project Planning and Execution: Develop and manage comprehensive project plans, in consideration of scope, schedule, budget, resources, and risk management strategies. Oversee all phases of the project lifecycle from initiation to closeout, ensuring projects are delivered on time, within a managed budget, and to the required quality standards. Adopt a cradle to grave mentality around project delivery., • Team Leadership and Management: Lead and motivate project team members and colleagues, including engineers, surveyors, contractors, and subcontractors. Assign tasks, provide guidance and support, and monitor performance. Foster a collaborative and productive working environment., • Stakeholder Management: Effectively communicate and collaborate with a variety of stakeholders, including clients, local authorities, community groups, internal teams and the internal senior leadership team. Build and maintain strong relationships to ensure and measure project success., • Budget Control and Cost Management: In collaboration with your quantity surveying colleague(s), develop and lead where necessary on project budgets and control costs. Identify and implement cost-saving and sustainability measures where possible., • Risk Management: Identify, assess, and mitigate potential project risks. Develop contingency plans and implement appropriate risk mitigation strategies, across the broad spectrum of project risks., • Quality Assurance: Ensure that all work is carried out to the required quality standards and in compliance with relevant regulations and legislation. Implement quality control measures and conduct regular inspections to ensure compliance and guidance., • Contract Management: In collaboration with your colleagues and Contracts Manager, manage contracts with subcontractors, suppliers and all stakeholders. Ensure that all contractual obligations are met and lead on the management of the project. Ensure all works and all aspects are managed in line with the contract whilst maintaining stakeholder relationships., • Reporting and Documentation: Prepare and submit regular project reports, including progress updates and programme, financial reports, and risk appraisals. Maintain accurate project documentation with timely and regular updates. Qualifications: • A minimum of an HNC in Civil Engineering, • CSCS ‘Black’ Managers card or ‘Professionally Qualified’ card. NVQ Level 6 or above preferred, • SMSTS as a minimum, preferably with a record of continuing professional development in health and safety standards and awareness., • Track record of delivery as a Project Manager / Site Agent within the civil engineering industry, • Computer literate with good working knowledge of Microsoft Office 365 including use of MS Project, • A working knowledge of different standard forms of contracts, particularly NEC 3 and 4, • Commercial Awareness: Understanding of project finance, cost and change management., • Technical Expertise: Solid understanding of civil engineering principles and practices., • Strong Leadership Skills: Ability to lead and motivate project teams, build consensus, and resolve conflicts. Able to collect data, establish facts and draw conclusions., • Client Focus: A strong focus on client satisfaction and building long-term relationships., • Chartered Engineer (CEng) Status: While not essential, holding Chartered Engineer status with the Engineering Council UK could be advantageous., • Must be able to provide eligibility to work in the UK. Benefits Package: • A competitive salary, • Company car or car allowance, • Company contributing pension scheme., • Life Insurance, • 27 days annual leave, • Annual company bonus scheme If you are interested, please don’t hesitate to get in touch

Join a team at the heart of the global economy! The Department for Business and Trade ('DBT') bring an exciting opportunity for Senior Platform Engineers to work on critical platforms that support how digital services are built and operated across the organisation. You will contribute to scaling a major AWS global product platform and provide development teams with the tools they need to build, deploy and operate services effectively. £63,824 - £83,778 (dependant on location) plus 29% pension contribution and other excellent Civil Service benefits. Flexible, hybrid working from 7 UK locations. About DBT The Department for Business and Trade (DBT) is the department for economic growth. The Government Digital and Data (GDaD) directorate develops and operates tools and services to support businesses to invest, grow and export, creating jobs and opportunities across the country. Aout role DBT have now successfully completed the migration of DBT services from GOV.UK PaaS to a new developer platform in AWS. Now, they're entering the next phase: evolving this platform into a full Platform-as-a-Service (PaaS) offering. Are you ready to help shape the future of digital delivery at DBT? We're looking for Platform Engineers to help DBT build the most performant, secure and feature-rich hosting environment possible, one that puts developer experience front and centre. This is your chance to be part of something transformative, where your work will directly impact how digital services are built and run across government. If you would like to find out more about the role, the Platform Engineering team and what it's like to work at DBT, we are holding a Hiring Manager Q&A session for this role where you can virtually 'meet the team' on Tuesday 17th February at 12:30pm. Follow application page for instructions to book your virtual seat. Responsibilities As a Senior Platform Engineer, you will work to give development teams the tools for their job, including application performance monitoring, exception, log and metrics aggregation, dashboards, and declarative CI/CD (continuous integration/continuous delivery) pipelines. You'll evangelise product teams about service-level indicators, objectives, and error budgets, and negotiate them. You'll help build and scale our global product platform and participate in an on-call rota for which you will receive an additional allowance. Specific projects the team are working on include rolling out an observability tool to enhance system monitoring and incident response, streamlining deployment processes to reduce downtime and speed up feature delivery, and developing a CLI tool to automate tasks and boost developer productivity. Tech stack includes: Amazon Web Services Azure AWS CodePipelines and AWS CodeBuild Terraform & AWS Copilot (CloudFormation) Elastic Container Service (ECS) and Elastic Container Registry (ECR) ElasticSearch/OpenSearch Python and Django framework PostgreSQL as a service (Amazon RDS) Sentry Redis/Elasticache Essential experience Cloud experience with either Amazon Web Services, Azure or Google Cloud Ability to build code-defined, reliable and well tested infrastructure on top of cloud computing systems - IaC (e.g. Terraform, AWS Copilot, CloudFormation, Pulumi) Experience and fluency in one or more programming languages to write clean and effective code (e.g. Python/Django/Java) Knowledge of Linux/Unix fundamentals and TCP/IP networking Ability to see user impact in the infrastructure and platform changes, including a drive to improve the Developer Experience at every turn Exposure to code testing / knowledge of TDD Experience working in an Agile environment and designing solutions to complex technical problems independently Desirable experience Experience in designing and implementing Docker images through containerisation Experience in prototyping through reuse of existing Open-Source components Benefits In return, you can expect a planned, transparent progression with learning and development tailored to your role, an environment with flexible working options and a culture encouraging inclusion and diversity, plus the following benefits: An excellent Civil Service pension scheme starting at 28.97% employer contribution Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham & Salford including options for condensed hours. Minimum 40% office based. Best-in-class training and development tailored to your role with study days and certifications expensed Annual leave starting at 26 days per annum plus statutory bank holidays rising to 33 days with service Salary Salary is dependent on location and technical skills as assessed at interview. London based range: £67,575 to £83,778 National range: £63,824 to £80,158 Further information: Apply at your earliest convenience, no later than 12pm (noon) 23rd February. This role requires you to undergo SC clearance where the requirement is to have been present in the UK for at least 3 of the last 5 years. DBT does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. If you are an experienced Platform or a DevOps Engineer with the ability to build reliable and well tested infrastructure on top of cloud computing systems and looking to impact a function that will make a real difference to the UK economy, then apply today or contact Zymante Gintalaite (Zee) at Inspire People in complete confidence for further information. TPBN1_UKTJ

The Assistant Front Office Managerwill be responsible for the Front office team. We are looking for a Assistant Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. This may be in a supervisor role or in Reception Manager role.

Leading and managing the resorts Front Office, Back Office and its daily operations with 46 apartments with around 6 team members (Front of House, Housekeeping & Maintenance team) and external housekeeping company. Together with the Resort Manager, Implementing strategic business objectives and rela

A prominent hospitality company in the United Kingdom is seeking an Assistant Front Office Manager to lead the Front Office team and deliver exceptional guest experiences.

Job DescriptionCluster Front Office Manager Thistle Trafalgar Square Contract: Full Time Payment: Salaried Salary: £37000 per annumThe Thistle Trafalgar Square Hotel is located on a quiet side street right in the heart of London's West End.

A hospitality management company is seeking an Assistant Night Manager at voco Zeal Exeter Science Park in the United Kingdom. This role requires a strong background in Front of House operations and night shift availability.

As Assistant Night Manager you will deputise in the absence of the Night Manager, making decisions and solving problems. Do you have a strong background in Front of House or Reception operations but prefer working the night shift?. Great communication skills are required as detailed handovers are re