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Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. Key Responsibilities • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow, • Deliver excellent customer service and professional support, • Escalate or reassign unresolved incidents to appropriate teams, • Analyse and resolve hardware/software issues using standard tools and methods, • Document case details clearly in ServiceNow, including steps taken and customer impact, • Meet/exceed defined performance metrics including CSat and QA standards, • Continuously build knowledge of company-specific products and services, • Create/update knowledge articles to support First Call Resolution and self-service, • Participate in after-hours and on-call rotations to ensure 24/7 support coverage, • Good experience in a Service Desk or similar IT support environment, • Experience using ServiceNow ITSM workflows, • Strong customer service, listening, and communication skills, • Bilingual - English and French or Swedish (required), • Detail-oriented with solid judgment and initiative, • Ability to troubleshoot and resolve technical issues independently, • Knowledge of Microsoft Office365 and standard network tools, • Ability to work remotely and as part of a team, • Degree or equivalent experience preferred, • ITIL V4 / ITSM certification preferred, • AWS and Microsoft MCSE certifications are a plus, • Proficient in Microsoft Office365

We're now seeking a highly organised, self-driven Villa Sales Consultant to join our growing team. Your Role As a Sales Consultant, you'll: - Handle customer enquiries (email, phone, web chat, walk-ins).

About the team As Assistant Director, your team is responsible for a broad portfolio of high-profile, citizen-facing and corporate support services. Our work plays a vital role in the experience that residents and businesses have of council services, and our teams work closely with colleagues across the organisation. What we do Customer Services, Digital & Data teams are responsible for over 1 million customer enquiries per year by phone via the council’s contact centre; face-to-face at Hackney Service Centre; online; and through the registrars service. Enquiries range from requests for general information to help recording major life events such as births, deaths and marriages, and providing support for some of Hackney’s most vulnerable residents who are at risk of homelessness and experiencing financial hardship. As well as being the first point of contact for the council, our teams have the digital, data and technology skills needed to make sure that we deliver an excellent customer experience, and provide well designed and efficient end-to-end service journeys. The integration of our Customer Services, Digital and Data teams creates huge opportunities to transform the services that our residents and businesses rely upon. By bringing deep insight into the service user’s experience together with data and analytics, digital technology and design capabilities, these teams are able to identify and implement opportunities to radically improve the customer experience. About the role As Assistant Director you will lead on delivering change that will fundamentally improve the experience of residents and businesses that use council services, so they can access a range of support that can improve lives. We are looking for someone who is driven by making things better for people, with ambition, empathy and curiosity. You will be: • Passionate about making services better for our residents and businesses Ambitious. This job is for someone who wants to take on big challenges and be a changemaker, • Empathic and will take the time to fully understand the customer journey and service delivery challenges, • Ready to immerse yourself in the customer journey, asking the right questions, understanding customer pain points and helping us to challenge our approach to how we do things, • Collaborative and influential. Can build high trust relationships with colleagues in other service areas to deliver meaningful improvements to the end-to-end customer journey, • Evidence led. Putting user needs at the heart of everything we do and making data informed recommendations We don’t expect you to tick every box on our job description. The most important things we are looking for are: • A strong commitment to public service, • Natural curiosity, openness and optimism, • Great people skills. You’ll have a wide range of different stakeholder relationships to manage and diverse teams to lead and develop, • Able to lead by example. Consistently displaying the behaviours you want the team to mirror Over the next year our priority areas of focus are: • Using our data, design and technology capabilities to deliver more proactive council services that help residents access the support they need as effortlessly as possible, • Working with colleagues across the council and partners to identify and deploy digital solutions for the long term, which will help Hackney tackle the biggest challenges of the next 10 years, including the cost-of-living crisis, housing crisis and ongoing funding challenges across local government, • Continuing to invest in our workplace technologies and support processes so that colleagues can be productive from Day 1 and every day thereafter, • Maximising the benefits of our investments in simple, secure and reusable cloud based technologies. Some things we love about working for Hackney: • Doing work that has a positive impact on residents’ lives, • A diverse workforce that reflects our community, • Flexibility of hybrid working and being able to have a good work-life balance, • A generous holiday allowance of 28 paid days, rising to 33 days (after 5 years) plus bank holidays., • Membership of the excellent Local Government Pension Scheme., • Standard 36 hour week (7.2 hours per day, Monday to Friday), • Wide range of learning and development opportunities. We offer hybrid working. You will be expected to come into our offices in the Hackney Service Centre to work with your team at least once a fortnight, however many of us prefer to come in more frequently. Like many organisations, our hybrid arrangements are evolving and you may be expected to work from the office more frequently in future. Talk to us or ask any questions. If you’d like an informal chat about the role, please email our Director, ___ to book a call. As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. This application process replaces a supporting statement. Closing date for applications: 21 September 2025 (22:59). Interview date: W/C 13 & 20 October 2025. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: ___ The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, ___ About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, About our Team: You will be part of a team of analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability. You’ll leverage a real-time platform analyzing billions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce, and On-Demand Services. These tools will allow you to attain a unique perspective of the Internet and every persona connected to it. You’ll be continually collaborating with internal product and engineering teams, customer-facing account teams, and external business leaders and risk managers. The comprehensive policy you build will go head-to-head against some of the most motivated attackers in the world to protect billions in revenue. Responsibilities • Conducting in-depth reviews of complex fraud cases. identifying trends and actionable insights, documenting your findings and making clear recommendations on how to mitigate risk, • Using your SQL and Python skills to increase our customers’ fraud capture. While reducing false positives, conducting offline analysis of customer data to expose patterns and statistically tune policies. Produce executive-level reports and own the end-to-end delivery of your recommendations by writing rules into the ThreatMetrix® decision engine, • Building dashboards & reports to track value delivered by the solution. Increasing focus on more bespoke external-facing dashboards that surface the most important insights to each customer, • Using your excellent attention to detail and ability to craft a story through data. Delivering industry-leading presentations for external and executive audiences with non-technical background, • Scoping, planning, and delivering customer-focused projects including root cause analysis, reports, dashboards, rule mining and health checks. Demonstrate a professional and customer-centric persona when interacting directly with customers via phone, e-mail, and chat, • Collaborating with ThreatMetrix teams. Including Products, Engineering, Sales and other Professional Services colleagues around the world to continually redefine best practices Requirements • Very good knowledge of Python and SQL (experience with Snowflake highly desirable), • Knowledge of BI tools such as Superset, Tableau , PowerBI or similar is desirable, • Knowledge of orchestration tools such as Airflow, DBT or Google Cloud Dataflow is a bonus, • Analytical and problem-solving skills, with a deep curiosity for fraud detection, • Excellent attention to detail to ensure quality of project delivery for customers stands out amongst industry peers, • Track record of building external and executive reports and presentations, • Interest or experience in consulting within the risk, fraud or payments industry Learn more about the LexisNexis Risk team and how we work ___ Learn more about the LexisNexis Risk team and how we work

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, ___ About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, About our Team: You will be part of a team of analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability. You’ll leverage a real-time platform analyzing billions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce, and On-Demand Services. These tools will allow you to attain a unique perspective of the Internet and every persona connected to it. You’ll be continually collaborating with internal product and engineering teams, customer-facing account teams, and external business leaders and risk managers. The comprehensive policy you build will go head-to-head against some of the most motivated attackers in the world to protect billions in revenue. Responsibilities • Conducting in-depth reviews of complex fraud cases. identifying trends and actionable insights, documenting your findings and making clear recommendations on how to mitigate risk, • Using your SQL and Python skills to increase our customers’ fraud capture. While reducing false positives, conducting offline analysis of customer data to expose patterns and statistically tune policies. Produce executive-level reports and own the end-to-end delivery of your recommendations by writing rules into the ThreatMetrix® decision engine, • Building dashboards & reports to track value delivered by the solution. Increasing focus on more bespoke external-facing dashboards that surface the most important insights to each customer, • Using your excellent attention to detail and ability to craft a story through data. Delivering industry-leading presentations for external and executive audiences with non-technical background, • Scoping, planning, and delivering customer-focused projects including root cause analysis, reports, dashboards, rule mining and health checks. Demonstrate a professional and customer-centric persona when interacting directly with customers via phone, e-mail, and chat, • Collaborating with ThreatMetrix teams. Including Products, Engineering, Sales and other Professional Services colleagues around the world to continually redefine best practices Requirements • Very good knowledge of Python and SQL (experience with Snowflake highly desirable), • Knowledge of BI tools such as Superset, Tableau , PowerBI or similar is desirable, • Knowledge of orchestration tools such as Airflow, DBT or Google Cloud Dataflow is a bonus, • Analytical and problem-solving skills, with a deep curiosity for fraud detection, • Excellent attention to detail to ensure quality of project delivery for customers stands out amongst industry peers, • Track record of building external and executive reports and presentations, • Interest or experience in consulting within the risk, fraud or payments industry Learn more about the LexisNexis Risk team and how we work ___ Learn more about the LexisNexis Risk team and how we work

Service Desk Analyst - Multimedia & Sports Technology Central London | £42,000 - £45,000 | Immediate Start About Our Client Join one of the UK's fastest-growing digital companies! Part of a NYSE-listed group, this innovative business operates cutting-edge multimedia and sports platforms across 17 countries. Their stunning Central London offices offer a Google-style working environment where technology meets creativity. Founded in 2006, they're passionate about delivering exceptional digital experiences through innovative technology solutions. With international teams spanning multiple countries, you'll be part of a truly global success story. The Role We're seeking a talented Service Desk Analyst to join their dynamic IT team. You'll be the first point of contact for technology users, delivering exceptional support across multimedia and sports-focused platforms. Key Responsibilities: • Provide first and second-line IT support via phone, email and chat, • Resolve hardware and software issues across Windows, Mac and mobile platforms, • Support multimedia applications and sports broadcasting technology, • Manage incident lifecycle using ITIL best practices, • Assist senior executives with complex technical requirements, • Maintain and update knowledge base articles, • Collaborate with specialist teams on escalated issues Essential Requirements: • 2+ years IT support experience in a corporate environment, • Strong Windows 10/11 and Microsoft 365 troubleshooting skills, • Experience with Azure AD and cloud-based systems, • Excellent communication skills - confident with all levels of staff, • ITIL Foundation knowledge (or willingness to obtain), • Understanding of networking basics (TCP/IP, DNS, DHCP), • Experience with ticketing systems (Jira preferred), • Mac OS support experience, • Knowledge of multimedia applications (Adobe Creative Suite, video conferencing), • Interest in sports technology and digital platforms, • Mobile device management (iOS/Android), • PowerShell or basic scripting knowledge, • Competitive salary: £42,000 - £45,000, • Google-style offices in prestigious Central London location, • Comprehensive health benefits including private healthcare & dental, • Life assurance and income protection, • Car scheme and Cycle to Work benefits, • Extensive learning and development opportunities, • Career progression within a growing international company, • Retail discounts and employee assistance programme Ready to Apply? This is an immediate start opportunity for the right candidate. You'll be working in their flagship London office, supporting cutting-edge multimedia and sports technology platforms. For more information, please contact Luc Fountain at Liberty Towers

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, ___ About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, About our Team: You will be part of a team of analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the role: As a Senior Fraud Data Analyst, you’ll use global data from the largest real-time fraud detection platform to deliver valuable solutions for our enterprise customers. You will apply your expertise in fraud and large-scale data analysis to investigate suspicious behavior and provide insights that lead to immediate real-world impact. You will underline the value of your recommendations by leveraging your deep experience with operational measures within industry and your ability to quickly translate customers’ fraud KPIs into opportunities. You’ll leverage a real-time platform analyzing billions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce and On-Demand Services. These tools will allow you to attain a unique perspective of the Internet and every persona connected to it. You’ll be continually collaborating with customer-facing account teams, external business leaders and risk managers to shape world-class fraud solutions. The comprehensive solutions that you build will go head-to-head against some of the most motivated attackers in the world to protect billions in revenue. Responsibilities: • Fraud Investigation: Review complex fraud cases to uncover trends and provide actionable recommendations that help customers reduce risk and build trust., • Data Analysis: Apply SQL and Python to analyse customer data, improve fraud detection accuracy, and minimise false positives. Deliver insights through clear reports and implement rule changes in the ThreatMetrix® engine., • Consulting Approach: Understand customer needs across industries through effective questioning. Share best practices with fraud and risk professionals., • Customer Engagement: Communicate professionally with customers via phone, email, and chat, ensuring a positive experience., • Storytelling with Data: Present findings clearly to technical and non-technical audiences, using data to support decision-making., • Continuous Learning: Stay up to date on cybercrime trends such as account takeover, scams, social engineering, and money laundering., • Team Contribution: Share knowledge and support the development of the wider analytics team., • Innovation: Explore new ways to address complex fraud challenges and contribute to research on emerging threats., • Collaboration: Work closely with teams across Product, Engineering, Sales, and Professional Services to refine and improve fraud strategies. Requirements: • Experience in fraud, financial crime, security, or payments, ideally within large organisations., • Excellent analytical skills with experience in SQL and Python., • Ability to work with large and small datasets to identify meaningful patterns., • Experience with fraud detection tools (e.g. ThreatMetrix, Featurespace, Hunter, Iovation, BioCatch, Actimize Falcon)., • Skilled in creating reports for diverse audiences, including executives., • Attention to detail, critical thinking, and sound judgement., • Ability to manage multiple priorities in a fast-paced environment., • Fluency in additional EMEA languages is a plus, but not required. Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: • Generous holiday allowance with the option to buy additional days, • Health screening, eye care vouchers and private medical benefits, • Wellbeing programs, • Life Assurance, • Access to a competitive contributory pension scheme, • Save As You Earn share option scheme, • Travel Season ticket loan, • Electric Vehicle Scheme, • Optional Dental Insurance, • Maternity, paternity and shared parental leave, • Employee Assistance Programme, • Access to emergency care for both the elderly and children, • RECARES days, giving you time to support the charities and causes that matter to you, • Access to employee resource groups with dedicated time to volunteer, • Access to extensive learning and development resources, • Access to employee discounts scheme via Perks at Work

Real Estate Finance lawyer 2-4PQE + – Legal 500 Global Magic Circle Firm | Hybrid Working London | £160,000+ (as guide, competitive/depending on experience) Are you a competent real estate finance lawyer ready to take the next step in your career within a highly regarded Magic Circle international Legal 500 firm? Oculus are working with a leading MC London firm with an outstanding reputation for real estate and real estate finance. Their superior global property team are ranked in Chambers & Partners and Legal 500 and now seeks a confident and experienced REF lawyer (2-4+ PQE) to join them. You’ll enjoy genuine flexibility plus clear opportunities for career progression. The firms real estate finance team advises on a diverse and often highly complex range of real estate finance transactions in the market globally. These include advising on the full spectrum of domestic and cross-border real estate finance transactions including senior debt, mezzanine finance, A/B structures, loan-on-loan and other back leverage structures and across the complete spectrum of asset classes including residential real estate, build-to-rent projects, business parks, hotels, logistics, student accommodation, data centres and offices. They have an unrivalled reputation for offering their clients exceptional market knowledge, built from a broad client base and they lead on the most high-profile and innovative transactions in the market. Role and responsibilities • Drafting, reviewing, negotiating and amending legal documentation, • Strategically advising clients in meetings, on the phone and in writing, • Managing client expectations and project delivery appropriately and efficiently, • Business development – development of personal plan, assistance with and implementation of business development plan, • Legal research, • Supervision of junior team members and managing other transaction parties including specialist and local teams Key requirements • Qualified lawyer (2 – 4 PQE), • Strong technical knowledge of the legal framework surrounding real estate finance transactions and global loans, • Must come from a Magic/Silver firm or a reputable ranked large regional firm, • Intellectual curiosity and versatility, • Self-starter with the desire and ability to continuously acquire, build upon and share knowledge, • Detail-focused and self-motivated approach, • Strong organizational skills, with the ability to manage multiple deadlines and transactions, • Excellent client relationship skills, • Sound experience of operating at associate level within a complex international organisation, • Strong commercial/business acumen with the ability to deliver creative and pragmatic solutions and advice, • Excellent communication and interpersonal skills, with the ability to interface at all levels, building strong relationships with both internal and external stakeholders, • Collaborative team player with the ability to develop and work in a fast paced, intellectually rigorous environment, • A person of sound judgment, able to establish a high level of credibility Benefits Snapshot: Very competitive salary based on experience A hybrid flexible working policy Contributory Pension Scheme Wellbeing Apps and plans for staff Why This Firm? You’ll join a Magic Circle Global Legal 500-ranked firm that combines a supportive culture with top-tier work, flexibility, and progression. Whether you’re looking to deepen your expertise or step up in responsibility, you’ll be empowered to grow and thrive here. They pride themselves on culture, inclusivity and diversity. You will be part of something great. Let’s have a confidential chat. 📞 Sarajaine Moya | 07912424973 ✉️

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

Our Customer Service Advisors play a crucial part in this by answering customer queries about our health plans over phone, email and web chat, to ensure they receive the best service possible.

A Project and Bank Monitoring Specialist Consultancy is looking to recruit a Senior or Associate level Fund Monitoring Surveyor for its London office. Being a leader in the market, this company works on multiple leading projects in and around London and the South East. A variety of projects in Mixed Use, Residential, Commercial, Hotels, Retail and Industrial will be available for you to work on, accompanied by a market leading salary & bonus package. The successful candidate will have the following: QS/Building Surveying background, with MRICS status, with some previous monitoring experience An understanding on the expectations of the role and a clear career drive to specialise in this. In return: Salary up to £80k DOE Pension Bonus Flexible / Hybrid working Professional Fees paid annually Life Assurance Optional Private Healthcare Phone and Laptop 25 days annual leave + Bank Holidays. To apply, click on apply below or call Andrew Pearson at EC Property Recruitment for a confidential informal chat. We always have a range of new Fund/Bank Monitoring Surveyor roles in London, to hear about them send us your CV or visit the EC Property Recruitment website. TPBN1_UKTJ

Handle support requests via phone, email, and chat, helping Pump scale customer operations across regions. Become an expert in the Pump platform to deliver exceptional customer guidance and value. Referrals increase your chances of interviewing at Pump.

We are seeking a Triage Adviser to act as the first point of contact for individuals needing guidance on residential leasehold and park home matters.The role involves conducting initial assessments via telephone, web chat, email, and phone to direct clients to suitable resources, ensuring they recei

As our Customer Service Manager, you’ll lead our customer service operations, ensuring flawless service delivery across all channels, including live chat, email, and phone. TikTok LIVE - Global Customer Service Operations Manager. B2C Customer Service Manager-Ecommerce.

Manage Ecommerce Customer Service Advisors to provide a seamless and personalized customer experience across all channels including email, Gorgias, phone, Trust Pilot, live chat, and social media. Explore innovative ways to improve and expand the Customer Service team globally and enhance the custom

We’re looking for a part-time Customer Experience Assistant to deliver exceptional customer care by providing personal, professional, and timely responses via phone, email, and live chat, ensuring that RIXO surpasses customer expectations and resolves issues at all times. Under the direction of th

Familiarity with customer service KPIs and tools like Helpscout, or experience implementing AI to assist with Customer Service processes - this is particularly important. Manage customer service operations across email, phone, and live chat for UK, EU, and USA markets. Monitor and report on customer

B2B Technical Support Background: Demonstrated success in a B2B technical support role within a SaaS company. Providing Product Support: Become a product expert to address customer questions, providing accurate and prompt assistance via email, webform, phone and live chat. Delivering Outstanding Cus

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical