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Job Title: Customer Service Manager (SOC: 4143) Location: 7 A Henriques Street, London, England, E1 1NB (On-site) Reports To: Operations Manager About Us: East Dragon LD Ltd is a premier online retailer specializing in luxury superbrands, high-end fashion, and luxury watches. Based in London, we pride ourselves on delivering exceptional quality and style to our B2C clients. While rooted in the UK, we are rapidly expanding our operations into global markets to bring our curated collections to a worldwide audience. Our mission is to provide an unmatched shopping experience and maintain our reputation for excellence in the luxury retail sector. Job Summary: The Customer Service Manager will oversee all aspects of the customer service department, ensuring that B2C clients across the globe receive timely and effective assistance. You will lead and develop a team of representatives, resolve escalated issues, and contribute to shaping the overall customer service strategy. This includes gathering customer feedback to make data-driven decisions and building a loyal customer base through exceptional service. Key Responsibilities: Customer Service Leadership and Strategy - Gather and analyse customer feedback to derive actionable insights and improve service operations. - Develop and implement a data-driven customer service strategy for online operations. - Launch initiatives that build customer loyalty, ensuring repeat business and long-term satisfaction. - Ensure prompt and effective resolution of customer inquiries, complaints, and escalations. - Foster a customer-centric culture within the team. Team Management - Recruit, train, and mentor a multilingual customer service team with expertise in luxury markets. - Set clear objectives and provide regular performance feedback to ensure a high-performing team. - Manage staffing schedules to ensure adequate support during peak business hours and across time zones. - Conduct training sessions to enhance customer service skills and knowledge. - Motivate and empower the team to exceed customer satisfaction targets. Customer Experience - Oversee customer inquiries across multiple channels, including email, chat, phone, and social media, with a focus on luxury clientele. - Collaborate with teams such as Marketing, Sales, and Logistics to elevate the overall customer experience. - Address and resolve escalated customer complaints promptly, ensuring professional and personalized resolutions. - Monitor and leverage customer feedback to identify areas for improvement in products, services, and processes. Process Improvement - Develop, document, and continuously refine customer service policies and procedures. - Work closely with departments such as logistics and marketing to resolve customer issues efficiently. - Leverage CRM tools and technology to streamline workflows and enhance service delivery. - Stay updated on industry trends and best practices to drive innovation in customer service. Reporting & Analytics - Track and report on key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction scores. - Analyse customer service metrics to identify trends and recommend strategies for improvement. - Prepare detailed reports for senior management, highlighting successes, challenges, and growth opportunities. Problem-Solving - Handle complex or sensitive customer issues, turning challenges into opportunities for exceptional service. - Proactively anticipate potential issues and implement preventative measures to enhance customer satisfaction. Qualifications: Required: At least 2 years of proven experience in a customer service or customer success role, ideally in a B2C environment. Previous experience in the fashion industry, particularly in luxury brands or watches, with a strong understanding of the online fashion business model. Outstanding communication, interpersonal, and conflict-resolution skills. Strong organizational and multitasking abilities in a fast-paced environment. Preferred: Experience using CRM tools. Experience in managing customer service teams in an in-office setting. Proficiency in data analysis and tools like Excel or Google Sheets. Key Attributes: A customer-centric approach and a genuine passion for helping people. Ability to lead, motivate, and inspire a team to excel. Calm under pressure, with a proactive and solution-oriented mindset. What We Offer: Competitive salary and performance-based bonuses. Opportunities for career growth and professional development. A supportive and collaborative work environment. Employee discounts on all East Dragon LD Ltd products. 28 holiday pay per year.

Hairdressers !! We are rejecting £200-£300 a DAY worth of clients services Are you a skilled stylist looking for a long-term position in a successful, close-knit team? We're searching for a talented individual to join our well-established salon. Why Join Us? - We're a busy salon turning away 10-15 clients daily due to being short-staffed. - You'll be part of a stable team: - Aurora: 19 years with us - Bea: 7 years - Alex: 6 years - Terry: 14 years at a top competitor before joining us 4 months ago - Our owner/manager has been leading the team for over 21 years. What We're Looking For: - Strong skills in cutting and colouring (primarily for ladies, but you should be comfortable cutting men’s hair too—no hardcore barbering required). - Someone committed to a long-term role (1-2 years is not sufficient). - A stylist with life experience, maturity, and quiet confidence to fit into our team dynamic. - You must be a good team player with some solid experience in both hairdressing and life. What You Can Earn: - Weekly earnings range from £500 to £900 based on commissions (depending on days worked and performance). - Weekly tips: £100 to £600 on top of your pay. - Guaranteed pay and commissions from day one or shortly after, depending on performance. Next Steps: - Contact us via this ad buttons or chat. - After an initial 15-minute phone chat, we’ll arrange a face-to-face interview. - If we’re both happy, we’ll schedule a fully paid trial day to see how well you fit in the team. We value transparency and will ensure you know exactly what to expect every step of the way. If you’re ready for a long-term opportunity in a great environment, we’d love to hear from you!

We’re Hiring at The Salad Kitchen! 🥗🎉 Want to be part of a growing team that’s all about fresh food, good vibes, and hard work? We’re looking for friendly, fast, and organised people to join us at The Salad Kitchen! Whether you're in Bank, Old Street, Farringdon, Mayfair, or Canary Wharf, we’ve got spots available. Here’s the deal: Part-Time position (up to 20 hours/week) Full-time position (up to 40 hours/week) Monday to Friday (yep, weekends off!) Salary - up to £13.15 per hour What you’ll be doing: - Serving up delicious food and drinks to our lovely customers - Keeping the kitchen clean and organised (you know, team effort stuff) - Helping out wherever needed (team players = happy kitchen!) - Making sure everything runs smoothly with a smile What we’re looking for: - Fast, friendly, and organised individuals who love working with a team - No experience? No worries! We’ll train you (but if you’ve got experience, even better!) - A positive attitude and a passion for making people’s day better - Creative input? Heck yes, we welcome it! Bring your ideas to the table. Why work with us? You get to work with a great group of hardworking people. We’re growing fast, so there’s room for you to grow with us! Weekends are yours to enjoy (because who doesn’t love time off?) If you think you’d be a great fit, send us your details. If you pass the phone interview, we’ll invite you in to meet the manager and chat more. Ready to join the fun? Apply now! 🌱