Customer Compliance Manager - Croydon
hace 12 horas
Croydon
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC, the UK's tax, payments, and customs authority, is looking for a Customer Compliance Manager to join our Compliance Group. Our role is vital, to bring in the money to pay for the country's public services and give financial support to people. Our vision is simple, to be a trusted, modern tax and customs department. An organisation that makes it easy for our customers to get tax right, and hard for anyone to bend or break the rules. Large Business (LB) is responsible for over 2,000 of the UK's largest businesses, which pay a significant proportion of total HMRC business taxes and duties. Each business in Large Business has a Customer Compliance Manager (CCM) who is responsible for managing the overall relationship with the customer and all aspects of the customer's tax affairs ensuring the right amount of tax is paid at the right time and that any risks are identified, and disputes settled through agreement, or where that is not possible litigation. The CCM fosters tax transparency and the co-operative compliance framework promoting the Compliance Professional Standards and leading the Tax Specialist team. LB operates a regional structure with each region led by a Deputy Director (DD) who is accountable for delivering the LB Strategy, Operational Delivery and People Leadership across the regions. LB London specialises in the banking and asset management sector. The role can be based from either our Croydon or Stratford Regional Centres. Job description This is an exciting opportunity to join a dynamic, high performing team within LB. As well as being accountable for managing the relationship with your customers and the compliance work undertaken on them, CCMs need to role model positive leadership behaviours building engagement and capability across the region. We're seeking someone who's looking to make a lasting impact and grow with the team over time. Key Responsibilities Roles and responsibilities will include but not limited to • Lead and motivate multidisciplinary teams of tax and other professionals in assessing and dealing with tax risk in Large Business., • Establish, build and maintain professional relationships with key stakeholders both outside and inside HMRC across all tax and business responsibilities., • Develop a tax professional knowledge across the taxes and a deep understanding of the customers, their business drivers including attitudes to risk and compliance, influencing their approach to tax., • Discuss and explore complex tax issues, identifying and resolving any differences of the risk view between the business and HMRC by applying the department's Litigation and Settlement Strategy using information powers appropriately to deliver outcomes within agreed timelines and Compliance Professional Standards., • Ensure accurate and timely data management for CCM customers, maintain clear audit trails, adhere to governance guidelines, to ensure HMRC systems are up to date. Handle customer information responsibly and in compliance with UK GDRP and departmental policy., • Carefully manage complex, sensitive and potentially challenging reputational issues., • Prepare and deliver an integrated risk assessment for the business and work collaboratively to plan any future interventions to ensure that they fully reflect the risks within the business., • Lead and direct all communications and interventions, bring in HMRC's specialists when required, manage situations where delays have arisen due to complexity or difficulties. Be accountable for the successful delivery of outcomes., • Be an active participant in the Regional and National CCM community., • Ensure that your own Continuous Professional Development is up to date and share your expertise and knowledge with colleagues within the regional CCM community and across all tax regimes at sector and regime forums and training events., • adhere to HMRC policy and procedures., • leads to resolution within the governance framework., • Be a visible and accessible leader, working to increase engagement., • Act corporately across HMRC and encourage collaboration., • Communicate direction, putting messages into context for others., • Be considerate of diversity issues and act in an inclusive way, valuing people's strengths., • Lead change, providing support and encouragement., • Display strong organisational skills to ensure customer requirements are managed and HMRC's business needs, operational targets and priorities are met., • Coach and mentor others, promoting an environment of continuous improvement., • Demonstrate integrity, ethical judgement and role model HMRC values., • Show resilience, adaptability and self-awareness in effectively managing a multi-disciplinary team., • Recent experience of leadership in a tax compliance environment., • Strong Leadership skills with the ability to set direction, build capability and motivate teams to deliver results., • Up-to-date compliance experience in handling complex tax issues., • Proven ability to build effective relationships with internal and external stakeholders to achieve successful outcomes., • Chartered Institute of Tax (CTA) or Management Accountants (CIMA)., • AIIT (including paper 4)., • Advanced Diploma in International Tax (ADIT)., • HMRC's TSP or predecessor qualification (TPDP, IDP, ITS2, CPT, FT2)., • Consultative Committee of Accountancy Bodies membership qualification (such as ICAEW, ICAS, ACCA, CIPFA) or overseas equivalent., • Leadership, • Communicating and Influencing, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history, skills and experience and qualifications. Your CV should cover your last 3 job roles in no more than 300-words per role., • A 1000-word personal statement that provides examples of your experience to demonstrate how you will meet the key responsibilities, Essential Criteria and Person Specification, detailed within the advert and any other information that you feel is relevant to the role., • Leadership, • Communicating and Influencing, • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020