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Your new company Hays HR is delighted to be supporting a not-for-profit organisation on the recruitment of an HR Advisor to join them on a permanent basis, reporting to the HR Business Partner. This role will support the HRBP on implementing a new HR system and being the first point of contact within HR, providing high-quality support and advice to managers across the organisation. Your new role • Provide first line HR advice on policies, procedures and UK employment legislation, • Support low level ER casework, including absence management, performance and disciplinary matters, • Prepare HR documentation such as letters, meeting notes and outcome records, • Maintain accurate, confidential employee records in line with GDPR requirements, • Support the implementation and embedding of a new HR system, • Produce HR reports and metrics (e.g. absence, turnover, workforce data), • Support recruitment, onboarding, probation and leaver processes, • Assist with reviewing and updating HR policies and procedures, • Coach and support managers to build confidence in managing people fairly and consistently, • Experience in an HR Coordinator or HR Advisor role, • Exposure to employee relations processes, • Experience using HR systems and maintaining accurate data, • A good working knowledge of UK employment law, • Strong communication skills and the confidence to advise managers, • Excellent organisation and attention to detail, • The ability to handle sensitive information with discretion, • Involvement in an HR system implementation or improvement project If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at ___

About the role… You can get further details about the nature of this opening, and what is expected from applicants, by reading the below. We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. A fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you. As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group. Do we have your interest…? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you? • Industry leading competitive salary, • A flexible approach to working patterns, • Bonus scheme, • A range of training and development programmes, • Industry leading career progression opportunities, • Contributory workplace pension scheme, • Uniform provided, • Long service reward, • Customer introduced reward, • Employee discounts, • Access to discounts on retailers, restaurants, holidays and much more, • Wellness programme, • Manage all customer communications and interactions on behalf of the dealership, • Identify service needs and requirements of the customer., • Establish understanding and an agreement with the customer of work required and agree time frames., • You will liaise with the workshop to determine vehicle completion times and relay any information., • Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused., • Regularly update the customer with progress on their vehicle., • Process payments and issue invoices for customers., • Supporting with handling complaints in line with company policy., • Ensure handover and administration of customer vehicles are completed to a high standard., • Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times., • Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively., • You will have exceptional customer service, striving to deliver above our customer expectations., • Excellent communications skills, by telephone email and face to face situations., • You will have a minimum of 1-year service advisor experience., • Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate., • You will have a strong attention to detail, • You will have good time management and be able to prioritise your workload., • Willingness to attend manufacture-training courses to keep updated within this fast paced environment., • Be competent in ICT, Maths and English as standard., • Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.