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  • Head Waiter / Waitress
    Head Waiter / Waitress
    hace 11 horas
    £13.46–£15 por hora
    Jornada completa
    London

    Head Waiter / Service Trainer This very popular and iconic luxury café and all-day dining restaurant concept has been taking the market by storm since the early 90s. Located only in prime real estate locations across Westminster, we are now seeking a passionate, experienced, and service-driven Head Waiter to join our successful team and support the training and development of our front-of-house staff. The ideal candidate will have strong restaurant floor experience, excellent leadership skills, and a genuine passion for delivering exceptional guest service. As Head Waiter, you will lead by example, support the management team, and train waiters to deliver excellence in service, guest care, product knowledge, and restaurant standards. Responsibilities • Lead, motivate, and support the waiting team during service, • Train new and existing staff in excellent table service and guest care, • Ensure all guests receive a warm welcome and professional service, • Maintain high standards of presentation, communication, and hospitality, • Supervise the restaurant floor and ensure smooth daily operations, • Support staff with order taking, food and drink service, and guest requests, • Coach team members on upselling, menu knowledge, allergens, and service steps, • Monitor service quality and provide feedback to improve performance, • Handle guest queries and complaints professionally and efficiently, • Ensure the restaurant is clean, organised, and ready for service at all times, • Work closely with managers, bartenders, kitchen staff, and other departments, • Support opening and closing procedures when required, • Ensure compliance with food safety, health and safety, and company standards Requirements • Proven experience as a Head Waiter, Senior Waiter, Supervisor, or similar role, • Strong knowledge of high-quality restaurant service, • Experience training or coaching front-of-house staff, • Positive attitude and excellent communication skills, • Ability to lead by example and remain calm under pressure, • Strong attention to detail and guest-focused approach, • Ability to keep the restaurant organised, clean, and under control, • Professional appearance and confident customer service skills, • Flexibility to work full-time, including weekends and busy periods, • Right to work in the United Kingdom is required Benefits • 50% staff discount in all our venues, even on your days off, for you and up to 3 family members, • 4 weeks paid annual holiday, • Learning and development opportunities, • Free meal during working hours, • Competitive pay depending on experience, • Tips, service charge, staff food, and other incentives included, • Around 45 hours per week, • No split shifts Pay Competitive salary depending on experience, from £13.46 to £15.00 per hour, including service charge, plus tips, staff food, and other incentives. Job Type: Full-time Application Questions • Do you have experience in a similar Head Waiter, Senior Waiter, or Supervisor position?, • Do you have experience training or supporting front-of-house staff?, • Can you work full-time? Work Authorisation United Kingdom work authorisation is required. Work Location In person

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  • Head Barista
    Head Barista
    hace 17 días
    £8–£9 por hora
    Jornada completa
    London

    Looking for Bubble Tea Barista who is responsible for preparing and serving bubble tea, a popular Taiwanese drink made with tea, milk, fruit, and tapioca pearls. The Barista will ensure that all drinks are made to the customer's specifications and in a timely manner, while also maintaining a clean and organized workspace. Responsibilities: Greet customers and take orders for bubble tea. Prepare bubble tea according to customer's specifications. Use equipment such as blenders, tea brewers, and shakers to make drinks. Cook and prepare tapioca pearls and other ingredients. Ensure that the workspace is clean and organised. Follow health and safety guidelines for food preparation. Handle cash and card transactions. Keep track of inventory and restock supplies as needed. Provide excellent customer service and address any customer concerns or complaints. Learn and stay up-to-date on new menu items and promotions. Collaborate with other team members to maintain a positive work environment. Requirements: Previous experience as a barista or in food service preferred but. Ot essential. Excellent customer service skills. Ability to multitask and work in a fast-paced environment. Attention to detail and ability to follow recipes accurately. Good communication and teamwork skills. Ability to stand for extended periods of time. Flexibility to work a variety of shifts, including evenings and weekends.

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