Lead Contract Support - Data Centre Solutions - Slough, UK
4 days ago
Slough
Job Title: Lead Contract Support Reports To: Account Manager Location: Slough To provide exceptional customer service and a comprehensive financial and administrative service through leadership of the Contract Support Team on contract. Support the Finance Team with month-end and financial reporting. It is key that the Lead Contract Support understands procedures, processes and operates them to the required standard, encouraging best practice across the business. • Contract/ Commercial, • To act as an initial point of escalation to assist with the control of all financial and commercial aspects of contracts, • To assist the Contract Support in the production of supporting financial information., • Build and develop relationships with key business and account stakeholders., • Invoice Pool Management, • Forecast with Account/ Contract Manager, • Ensures Maintenance POs are created accurately and in a timely manner., • Attend and actively participate in monthly Contract Review meetings., • To undertake general office duties relating to the contract including:, • Correspondence and filing, • Minutes of meetings, • Preparation of reports and documentation, • Updating of electronic records, • Material ordering and administration, • Subcontractor's administration, • Procurement, • Support the preparation, delivery and actively participate in monthly Contract Reviews, • Collating timesheets from engineers, chasing and checking quality of data, • S1 / O1 reviews with Account/Contract Manager, • Subcontractor Schedule, • Manage/Support the Contract Support & Account Manager on Application billing preparation and billing of all Maintenance and Extra works, • Supporting the monthly forecasting for the account Creation and review of management reports such as P&L, WOM, Unbilled Revenue, Debt, OPO's, • Raising purchase orders in the absence of the Contract Support and ensuring that purchase orders are updated when changes required., • Reviewing open Purchase Orders., • Manage the contracts submission of weekly reports to include WOM, Debt, Invoice Pool and OPO updates., • Drive high quality financial performance to influence P&L result., • Build a Contract Support Team and ensure team is effectively utilised., • Lead and develop a Contract Support, providing the necessary training and development to ensure effective delivery., • Lead the team performance through motivation and commitment., • Provide knowledge and understanding to coach and support others., • Hold Contract Support Team Meetings to share business updates and best practice., • Assist in conducting appraisals annually., • Culture carrier and promotes best practice., • Ensure people records such as new starters, leavers and any changes in staff are communicated to all relevant teams (e.g. Payroll, HR, BU Coordinator)., • 1-2-1 calls with CS, • Provides coaching, training and support to new and existing contract support in the contract (e.g. A Super user for SI, WebQuote)., • Overtime and expenses, • Understand, anticipate and deliver customer (internal and external) needs while building effective relationships whilst optimizing contract performance., • Positively respond to both our internal and external customers (often in a matrix environment) through effective communication and personal accessibility/credibility., • To maintain, manage and update both manual and computer records via the site SI system relating to areas of which CBRE are responsible., • To support the Account Manager with the management of on site QHSE culture, reporting and initiatives Supplier Reviews, and management of key Vendor personnel, • Actively identify/implement innovation across the Contract to enhance performance and grow the team's knowledge., • Ensure company policies and procedures are adhered to consistently throughout the Contract and Contract Support Team., • To drive the site statutory and contractual compliance., • Demonstrate knowledge of procedures and processes and deliver these to the required standard., • Deliver and maintain compliance through the required procedures and processes through the Contract Support Team. Achievement of Business Unit / Contract KPIs in line with business requirements. • Hold academic passes with at least GCSE Maths and English or equivalent., • Higher educational qualifications to 'A' level (or equivalent), • Higher educational qualifications; degree (or equivalent), • Accounting qualification or interest to move in an Accounting & Finance direction., • Highly computer literate, • IT Skills to achieve key tasks and give the business a sound reporting base., • Superior written and verbal communication skills with strong oral presentation skills., • Capable of working in a matrix environment., • Formal training in the use of Excel, Word and presentation software packages, • Thorough understanding of business and customer-facing environments., • Understands the requirements of operating in a contract environment., • Previous experience of a service industry role, • Been a part of a high-performing team., • Operating systems such as Dynamics AX., • Customer focus skills with a passion for customer service., • Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels, • Self-motivated and ambitious, • Results/ task orientated, with attention to detail and accuracy, • Excellent time management and organisational skills, • Commitment to continuous improvement, • Ability to work as part of a team, as well as independently, • Calm manner, able to work under pressure and with changing demands and priorities, • Confidential and discrete approach, • The individual must be willing to undertake travel as the role/business requires, • Customer Service, • Communication, • Integrity, • Attention to Detail All details are provided for guidance only; they do not necessarily limit the responsibilities and accountabilities of the job. Full details of employment terms are provided within offers of employment, and appropriate policies within the Company. #J-18808-Ljbffr