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At HeyGen, our mission is to make visual storytelling accessible to all. Over the last decade, visual content has become the preferred method of information creation, consumption, and retention. But the ability to create such content, in particular videos, continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences. Learn more at . Visit our Mission and Culture doc . Customer Success at HeyGen exists to ensure customers realize measurable business value from the platform, not just product adoption. HeyGen is not just a video creation tool. It is an operational capability that changes the cost, speed, scalability, and global consistency of video production across an organization. Customer Success owns making that transformation real after the sale. We are hiring a UK-based, French-speaking Enterprise Customer Success Manager (contract engagement) to own a book of Enterprise accounts across EMEA, with a particular focus on our French-speaking customers. This role carries the full Enterprise CSM mandate: anchoring customers on outcomes, not features, and driving retention and expansion through demonstrated value — delivered in the customer's language and time zone. • Location: United Kingdom (remote), working European business hours., • Language: Full professional fluency in French and English is required. You will run onboarding, business reviews, and executive conversations directly in French for French-speaking accounts, and collaborate daily in English with our global team. Proficiency in German is a strong plus., • Engagement type: Independent contractor. Compensation, duration, and terms to be defined in the contractor agreement., • Own post-sale value realization for your assigned Enterprise customers, translating sales intent into measurable business outcomes., • Anchor customer conversations around business impact, including:, • Cost structure reduction, • Time-to-content compression, • Scalable output without linear headcount growth, • Global consistency at local speed, • Guide customers through staged value progression:, • Immediate value (0–30 days), • Structural value (30–90 days), • Strategic value (90+ days), • Define, track, and reinforce outcome-oriented success metrics, not just usage (e.g., time-to-value, cost savings, workflow adoption, renewal readiness)., • Run structured business reviews — in French where appropriate — that reinforce ROI and long-term value., • Own renewal readiness for your accounts well in advance of contract expiration, baselining and documenting value realized during the term., • Identify expansion opportunities that are justified by demonstrated impact, new workflows, or broader organizational adoption, not opportunistic upsell., • Proactively assess churn risk and take action early through value re-anchoring and stakeholder alignment., • Partner cross-functionally with Sales, Support, Product, and Marketing to ensure a cohesive customer experience and clear ownership boundaries — bridging time zones between EMEA customers and a US-based team., • Act as HeyGen's cultural and linguistic bridge for French-speaking customers: localize playbooks, enablement assets, and success plans where it accelerates value., • Enjoy rolling up your sleeves and contributing to the continuous improvement of our operating cadence and customer engagement model as we scale in EMEA., • Faster time-to-value across your EMEA book of business, • Healthy accounts progressing through the immediate → structural → strategic value phases, • Strong retention and improved Net Dollar Retention across the portfolio, • Renewals anchored in documented, customer-recognized value — no last-minute scrambles, • Expansion driven by demonstrated impact and well-grounded value narratives, • French-speaking customers who feel HeyGen operates as a local partner, not a distant US vendor, • 3+ years of experience in Customer Success, Professional Services, or Consulting in a SaaS environment, preferably with AI tools., • Full professional or native fluency in French and English, including comfort leading executive-facing conversations and writing customer-facing materials in French, and operating internally in English., • Proficiency in German is a strong plus, given our growing DACH customer base., • Experience operating in Enterprise CS motions, including PLG and sales-led models; experience with EMEA enterprise customers strongly preferred., • Proven ability to manage accounts using business outcomes and metrics, not just activity., • Comfort working with ambiguity and exercising judgment in how to prioritize customer effort — especially important in a contract role with high autonomy., • Strong written and verbal communication skills in both languages, including executive-facing conversations., • Experience building repeatable CS playbooks and processes., • Data-informed mindset with the ability to synthesize insights into clear recommendations., • Comfort operating independently across time zones with a primarily US-based team; thrives in a fast-paced environment. We operate like a modern AI-native startup. You should be comfortable learning and leveraging tools quickly. • CRM proficiency (Salesforce preferred) for account tracking and renewal forecasting., • Experience with data visualization / BI tools such as Hex (or similar) to analyze and present insights., • Strong working knowledge of Slack for cross-functional, async collaboration across time zones., • Familiarity with AI-native workflows and tooling; comfort experimenting with new tools (including AI assistants) to improve efficiency., • CS at HeyGen is a strategic, revenue-impacting function, not a support wrapper., • You'll have real ownership, autonomy, and accountability over outcomes., • You'll be our first CS hire in the UK, joining a growing EMEA presence and helping define what "great" looks like as we scale Enterprise CS across the region., • Work with the world's top companies and fundamentally reimagine how customers create and operate. £70,000 – £110,000 annual salary target Please note that the salary information is a general guideline only. HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, as well as location, market and business considerations when extending an offer. HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us at HeyGen and be part of a team that's making visual storytelling accessible to all!

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall:We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. The embedded technical partner for a focused portfolio of Aircall's most strategic global accounts, driving agentic AI adoption use case by use case, in lockstep with Key Account Managers, from a first deployed use case to platform-wide expansion. Aircall's Forward Deployed Engineering team connects our innovative AI Agents technology to real-world customer workflows. We turn possibility into production by delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. Within that team, this is a senior, Key Accounts–focused role for someone who wants to go deep rather than broad — embedding with a portfolio of Aircall's most strategic global customers and growing agentic adoption inside each one over time. It sits at the intersection of technical consulting, project leadership, and AI adoption strategy. You don't need to be a full‑time software engineer, but you should be fluent in APIs, highly confident leading complex technical engagements, and credible in the room with senior customer stakeholders. As a Senior Forward Deployed Engineer for Key Accounts, you are the embedded technical owner for a portfolio of Aircall's highest-value global customers. You don't run a deployment and move on — you stay with the account, building a long-term agentic roadmap alongside the Key Account Manager (KAM). You land a first high-impact use case, prove value fast, then systematically expand the footprint use case by use case until Aircall's AI Agents are woven through the customer's core workflows. This is a high-autonomy role: you set the technical strategy for your accounts, you're trusted in the room with customer leadership, and you act as the connective tissue between the customer, the KAM, Product, and Engineering. Please note, this is not a software engineering role. This is a hybrid, revenue-driving role spanning Solutions Engineering, Consulting, Professional Services, and Product Ownership • Own a sustained, embedded relationship with each account in your portfolio — you are the customer's go‑to technical authority on agentic AI, not a project resource who rotates off once a deployment ships., • Partner directly with the Key Account Manager on a joint account plan: the KAM owns the commercial relationship and quota; you own the agentic use‑case roadmap and technical execution; together you build and drive the pipeline of expansion use cases., • Land the first use case fast, then expand — deploy an initial high-value workflow, instrument the outcome, and use proven value to open the next use case and the next buying centre within the account., • Run an evergreen use‑case discovery cadence — continuously surface, qualify, and prioritise new automation opportunities across the customer's teams, so there is always a next use case in flight., • Serve as the customer's trusted advisor on agentic strategy — map their AI roadmap 6–12 months out, not just the deployment in front of you, and keep Aircall positioned as the platform of record., • Lead discovery and solution‑design sessions with customer stakeholders to map business processes, identify automation opportunities, and define solution architecture., • Design, build, and deploy integrations using low/no‑code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors., • Configure and optimise the AI Agent — defining intents, prompts, actions, guardrails, and performance metrics tailored to each account's workflows., • Manage complex, cross‑functional deployments — defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope., • Collaborate with Engineering to validate technical feasibility, resolve blockers, and feed field learnings back into the product., • Create scalable models and reusable frameworks (templates, playbooks, reference architectures) that make expansion within your accounts — and future Key Account engagements across the team — faster and more consistent., • Champion continuous learning and enablement — mentor FDEs, run internal workshops, and document best practices to raise the technical bar across the team., • Collaborate with GTM leadership to embed the routines and cadences that drive accountability for expansion pipeline, forecast accuracy, and performance tracking within Key Accounts., • Contribute to expansion pipeline and MRR within your portfolio, jointly with the KAM — defining use‑case‑specific expansion strategies, coordinating cross‑functional support, and ensuring Aircall delivers the leading AI‑enabled communication platform., • Shape the AI Agent roadmap with Product and PMM, based on customer needs, integration insights, and field learnings from your accounts., • Drive internal and external product education, including enablement for System Integrators (SIs) and channel partners where they support your accounts., • Maintain deep awareness of AI and CX industry trends, ensuring Aircall's positioning stays competitive and insights continuously feed back into product and GTM strategy., • 6+ years in technical consulting, solutions engineering, forward‑deployed engineering, or integration‑focused professional services — ideally with time owning strategic or enterprise accounts., • Proven ability to own a long‑term customer relationship as the technical authority, operating with autonomy and credibility in front of senior (VP / CxO) stakeholders., • Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL) — able to design and troubleshoot integrations confidently. Even better if you have experience with MCP Servers., • Hands‑on experience with low‑code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce)., • Proficiency in scripting (JavaScript and/or Python) — used to build, customise, and debug integrations, not just read them., • Proven experience running account‑based motions in partnership with sales / account management on strategic or enterprise customers., • Practical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring., • Proven ability to lead complex, cross‑functional programmes with Engineering, Product, and Customer Success to deliver scalable outcomes., • Excellent communication and stakeholder management skills, translating fluently between technical and business audiences., • A growth mindset — constantly learning new tools, frameworks, and ways to improve the customer experience and team capability., • Nice‑to‑haves, • Experience in telephony, voice, or contact centre systems (SIP/WebRTC, call routing, containment, AHT)., • Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake)., • Depth and expansion within each account — a growing number of live agentic use cases, and adoption spreading into new teams and buying centres over time., • Net revenue retention and expansion MRR across your portfolio, driven jointly with the KAM., • Trusted‑partner status — reflected in access, executive relationships, and roadmap influence, not just tickets closed., • Shortened time‑to‑first‑value on the initial use case, then a repeatable path to use case two and beyond., • Reusable frameworks and models actively used by peers and partners on other Key Account engagements., • Strong collaboration with Engineering and Product to enhance platform capabilities., • Sustained improvements in customer metrics (containment, AHT, CSAT) and revenue impact (ARR, NRR) driven by your solutions. Key moment to join Aircall in terms of growth and opportunities Our people matter, work‑life balance is important at Aircall Fast-learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite & multi-cultural mindset Competitive salary package & benefits DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate privacy? Find our Candidate Privacy Notice here. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr