Printer jobs in Bury St EdmundsCreate job alerts

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities. Summary The Helpdesk Technician (SL3) will provide direct support to our business users and will be responsible for prioritizing, answering, or re-assigning tickets from our internal and external users, and customers. They will work on end user hardware, such as desktops, laptops and printers, as well as on our business applications. Ticket Management & Triage • Act as the first point of contact for all IT support tickets., • Assess, prioritize, and assign tickets appropriately based on impact and urgency., • Provide timely updates to users and ensure all issues are logged accurately., • Monitor open tickets and chase higher-level assignees to maintain SLA compliance., • Escalate unresolved issues to senior technicians or specialist teams when necessary. Network Administration Tasks • Create, modify, and disable user accounts across core business systems., • Set up user permissions, group memberships, and access rights., • Manage users across M365 services to ensure user productivity is achieved., • Install and configure printers, network devices, and basic peripherals., • Support with system updates, configuration changes, and documentation updates. Hardware Tasks • Perform initial laptop and desktop builds using standard images and configuration procedures., • Configure user devices with required applications and security tools., • Assist with workstation setup including monitors, docking stations, telephony, and other equipment., • Diagnose and resolve routine hardware issues including laptops, desktops, printers, and scanners., • Carry out printer troubleshooting, error resolution, and connectivity checks., • Coordinate with suppliers for repairs or hardware replacements when required., • Provide first-level support for business applications, including the Warehouse Management System (WMS)., • Troubleshoot routine WMS issues (e.g., login problems, scanning issues, basic workflow errors)., • Proactively monitor service desk metrics and contribute to continuous improvement., • Identify recurring issues and suggest improvements in processes or documentation., • Draft and publish knowledge base articles to proactively help users with common issues. Security, Compliance and Environmental • Maintain compliance with relevant laws, regulations and industry standards, such as GDPR, Cyber Essentials, and any other implemented standards., • Follow work instructions provided, complying with our ISO accredited standards ISO 9001, 14001, 45001., • Communicate any non-conformances within the ISO accredited management system., • Raise any upcoming changes which could affect the ISO accredited management system., • Follow environmental policies and procedures and highlight any risks to personnel or the environment., • Ensure compliance with legislative bodies and local authorities. Experience & Education • One plus years of experience working on a service desk. Preferably experience in an IT Services based business., • Knowledge of M365 systems and services, including most administration tools., • 5 x GCSEs, grade A to C (or equivalent), or, • A strong ability to communicate in written and verbal forms simply., • Strong interpersonal skills, with the ability to simplify concepts to ease interaction between technical and non-technical employees., • General knowledge of Windows Operating System management and features., • General knowledge of core networking concepts, such as IP Address format, DNS name resolution, DHCP registration., • Familiarity with basic Windows network diagnostic tools such as ipconfig, ping, nslookup, etc., • The work is primarily desk bound, with a need to travel to other sites regularly., • Partial remote working is available at the discretion of your direct manager., • There may be a requirement to complete work out of hours. Where possible this will be with notice but there is an expectation to be flexible., • The candidate may be required to travel nationally and internationally with short notice. Why Join Us: • Work in an environment where safety is our first priority, • The opportunity to build a career with a growing company, • Company sponsored social events, • Community volunteering, • Death in Service, • Medical Cover, • BUPA Cashplan

1st Line Support – Bury St Edmunds HD Tech is delighted to be recruiting for an IT First Line Support. This is an excellent opportunity for a customer-focused IT professional to join a growing organisation and play a key role in delivering high-quality first-line support across multiple sites. This position would suit someone with a strong service mindset, solid troubleshooting ability, and the confidence to support users both remotely and on-site. The Role • Full-time, 40 hours per week, • Working hours: 9:00am to 5:00pm, • Location: Based from Bury St Edmunds office with occasional travel to sites across Norfolk, Suffolk and Essex, • Salary: £25,000 - £30,000, depending on experience, • Hybrid working: Possible hybrid options available, • Reporting to: Head of Technology and Services A full driving licence and access to your own vehicle is essential for this role. Key Responsibilities • Provide first-line technical support for hardware, software and network-related issues, both remotely and in person, • Log, prioritise and manage support requests through the IT ticketing system, • Diagnose and resolve common IT issues, including password resets, account lockouts, software installations and printer problems, • Support users with core business applications, including Microsoft Office and email platforms, • Escalate more complex issues to second-line support or the relevant IT teams where appropriate, • Maintain accurate records of IT assets, devices and system configurations, • Assist with employee onboarding and offboarding, including user account creation and equipment setup, • Contribute to the development and upkeep of IT documentation and knowledge base materials, • Identify recurring technical issues and recommend improvements to processes and support delivery, • Ensure compliance with IT policies, procedures and security best practice, • Deliver a consistently high standard of customer service with a professional and approachable manner Key Skills and Experience • Strong understanding of MDM management of endpoints using Microsoft Entra/Intune, • Good knowledge of basic networking principles, • Strong customer service skills and a genuine commitment to user support, • Ability to work independently as well as collaboratively within a team, • Comfortable working in a fast-paced environment, • High level of accuracy and attention to detail, • Confident communication skills, both written and verbal, • Professional and responsive approach to all communications Desirable Skills • Experience supporting Mac OS, • Exposure to Python and JSON scripting, • Experience working in environments involving vulnerable adults, • Familiarity with asset management systems