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* * SALARY: Starting from £28,708.80 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Fixed Term Contract until 31/12/2026, 35 hours per week CLOSING DATE: 06/04/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a Motor Commissions Insight Executive to provide accurate data, analysis, and insight to support VWFS UK’s responses to Financial Ombudsman Service (FOS) queries and legal matters. The purpose of this role is to ensure the business can meet regulatory and litigation obligations by delivering clear, reliable, and timely information relating to our motor commission models. This specialist, analytical role will be instrumental in delivering high‑quality insight that strengthens our compliance position and supports effective stakeholder engagement. The Insight Executive will handle inbound FOS and legal queries, manage stakeholder relationships, and drive continuous improvements to reporting processes to ensure outputs remain robust and fit for purpose. What you’ll be doing: • Investigating and resolving commission‑related complaints raised by customers., • Working with Claims Management Companies (CMCs) and external legal partners to progress cases and share required information., • Speaking directly with customers and CMCs to validate claims and answer questions., • Managing and updating the FOS tracker and preparing case information for internal teams., • Pulling together evidence and documentation for Financial Ombudsman Service (FOS) cases, including details on commission payments., • Responding to FOS queries and providing clear explanations of our calculations and processes., • Supporting the handling of FOS adjudications, working with legal teams and following through on required actions or outcomes., • Keeping accurate records of cases received and maintaining key documents, including point‑of‑sale materials., • Building strong working relationships across the business to improve data quality and consistency., • Experience in automotive finance and/or the wider banking or financial services sector., • Strong problem‑solving skills with experience in customer resolution environments., • Ability to explain technical information clearly to senior and non‑technical stakeholders., • Proven ability to manage multiple pieces of work at the same time., • Analytical mindset with a methodical approach and strong attention to detail., • Advanced Microsoft Office skills, especially Excel; experience with tools such as Business Objects, SQL or Tableau is an advantage., • Excellent interpersonal and influencing skills., • Ability to work at pace, remain calm under pressure, and meet strict deadlines. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

A leading financial services provider in Greater London is seeking motivated individuals to provide operational support to Client Advisors.The role involves managing account openings and resolving client queries.Candidates should have a university degree in a relevant field, expertise in PowerPoint

A leading financial services firm in Greater London seeks a motivated individual to support client advisors in daily operations.The role involves account monitoring, trade execution, and collaboration with various teams to enhance client service.Applicants should have a relevant university degree, s

Please note, candidates must have direct Private Banking experience. Candidates must have 8-10 years of direct Private Banking experience. A prestigious private bank in London is seeking a highly experienced and proactive.

A multinational bank in London is seeking an International Marketing Manager to lead and deliver innovative marketing campaigns across international private banking channels. Ideal candidates will have a strong background in omnichannel marketing within private banking and excellent communication sk

A leading global bank is seeking a Head of Private Banking Legal to lead their UK legal team in private banking and wealth management. The ideal candidate will have significant leadership experience and a solid background in private banking or wealth management.

A leading global banking organization in London is seeking a skilled Relationship Manager to enhance its Private Banking business for clients with strong Asian ties.

A small prestigious international Bank is seeking a dynamic individual to join its busy Private Banking team. Strong proven RM skills gained within private banking at an international Bank, covering the London property market is essential. Managing a portfolio of clients and developing both new and

Investment banking analysts interested in private capital advisory. Analysts with private capital experience from other firms. Analysts from private equity funds looking to move into advisory.

A leading British bank is seeking a Private Bank and Wealth Management Product Manager to oversee banking products, drive necessary changes, and attract new clients.

Our client is an established and highly successful private banking and wealth management group with a well-managed and growing business.

This role offers a chance to develop skills in banking and client management within a dynamic environment.

A leading financial institution is seeking an Internal Auditor to play a key role in leading audits within their Private Bank and Wealth Management division.

They are hiring a 12 month FTC Private Banking Assistant. Our client is a leading global private bank for HNW and UHNW families.

A leading international banking firm in Greater London seeks experienced private bankers to manage significant portfolios.

A global financial services firm is seeking an Executive Director for Transformation to lead strategic initiatives aimed at revolutionizing client service and operational efficiency.This role demands a visionary leader with extensive experience in change management to collaborate with senior stakeho

A leading global financial services firm in Greater London is seeking a motivated individual to provide operational support to a team of Client Advisors.Responsibilities include managing account onboarding processes and addressing client queries.Candidates should have a university degree in finance,

Associate Partner - Private Banking and Wealth Management. Associate Partner - Private Banking and Wealth Management. Originate new business through an established network within UK private banking and wealth management.

The role involves providing tailored banking and wealth management solutions while ensuring compliance with regulatory standards.

As a Senior Private Banker,you’llgrow your own book ofhigh-net-worthclients, becoming their trusted first call when they want clarity, confidence or direction across their banking,lendingand investment needs. Strong depth across private banking, lending/creditand/or regulated investments. Whethery

A leading finance consultancy is seeking an Associate Partner for its Private Banking and Wealth Management division in London.

Ideal candidates will have a strong background in management consulting, particularly within private banking, and be adept at leading teams and projects. A leading management consultancy seeks a Manager in Banking Advisory to oversee complex client engagements, develop team members, and enhance clie

In this role, you will provide primary support for a Client Relationship Officer with a busy book and strong pipeline (including UK and International clients), ensuring seamless client instructions and building robust relationships in a stimulating and dynamic private banking environment. Standard B

A prestigious international bank is seeking a dynamic individual to join its Private Banking team in London. Candidates should have proven relationship management skills in private banking and strong credit analysis capabilities.

The ideal candidate should have substantial experience in Private Banking and investment products, demonstrating a track record of managing client-facing teams.

A search firm operating across Investment Banking, Private Equity, and Hedge Funds is hiring within its Investment Banking and Private Equity team. This is a genuine opportunity for someone delivery-strong, ambitious, and commercially switched on – to join a high-performing boutique with consisten

A leading financial institution in Greater London seeks an experienced Private Banking Officer for a hybrid role involving client support and KYC maintenance. The position offers a range of benefits including up to 10% employer pension contribution, private medical insurance, and generous leave poli

Financial Accountant (Private Banking). Due to exciting business growth, a fantastic opportunity has arisen for a highly skilled Financial Accountant to join the Finance & Control team at a highly prestigious private bank, based in the heart of London. This is an exciting opportunity to play a key r

Due to business requirements, we are now looking to acquire the services of an experienced Private Banking Officer. Private Medical Insurance plan (upon successful completion of probation period).

In this role, you will provide primary support for a Client Relationship Officer with a busy book and strong pipeline (including UK and International clients), ensuring seamless client instructions and building robust relationships in a stimulating and dynamic private banking environment. Demonstrab

Acting as a role model to private bankers in private wealth and private banking through exemplary new business development, client management and stewardship. Providing wealth management product advice and sales to clients in private wealth and private banking. We’ll look to you to manage the inve

A leading global wealth and asset management firm is looking for a Private Banking Assistant in London to support Relationship Managers by providing operational and administrative assistance throughout the client lifecycle.

The ideal candidate will have 2-5 years of PQE in private credit or banking law and will negotiate transactions across diverse sectors.

A prestigious independent bank in London is looking for a Private Banking Associate/Executive. The bank prides itself on its bespoke service and integrity, making this an excellent opportunity for individuals eager to advance in the banking field.

To continue building investment knowledge and be conversant with the full range of private banking services: to be competent in trusts, asset management, banking and advisory services and to act as an effective trusted advisor in the delivery of these services. This is a rare opportunity to shape a

A leading financial services firm is seeking a Senior Private Banker to manage UHNW clients from their London office.

This role requires a proven track record in private banking and exceptional communication skills. A prominent banking institution in Greater London is looking for a Senior Private Banker to build and manage relationships with high-net-worth clients. Prior experience in advising HNW clients is essent

The ideal candidate will have extensive experience in change management in Private Banking, strong analytical and strategic thinking skills, and proficiency in AI and digital transformation technologies. A leading financial services firm is seeking an Executive Director for Transformation to lead st

A financial services institution is seeking an experienced professional to drive Private Banking growth in the UK. The ideal candidate has a minimum of 5 years' experience in Private Banking or Wealth Management with a strong track record in client acquisition and a deep understanding of the UK mark

The Private Capital Advisory team sits within EMEA M&A and is part of the global Private Capital Advisory & Solutions team and assists clients raise non-control private capital for a variety of purposes including: M&A, growth/capex, shareholder monetisations, balance sheet equitizations, refinancing

These managers operate across private equity (including direct LBO, fund of funds and secondaries), private debt, private infrastructure and private real estate asset classes. Associate Director - Private Equity Coverage. Associate Director, Private Equity Coverage.

As a Private Banking Assistant, you will provide day‑to‑day support to Private Bankers across a broad range of operational, administrative and client‑facing activities. An excellent opportunity has arisen for an organised, client‑focused professional to join a leading international private b

A prominent banking institution in London seeks an Associate Director - Private Equity Coverage to manage relationships with leading private market fund managers.

A leading UK bank is seeking an Internal Auditor to lead audits in the Private Bank and Wealth Management division.

These managers operate across private equity (including direct LBO, fund of funds and secondaries), private debt, private infrastructure, and private real estate asset classes. Comprehensive relationship coverage to originate and deliver the full Lloyds product suite to Private Credit and Secondarie

Candidates should have at least 2 years of experience in a client service role within private banking or financial services, along with knowledge of compliance and regulatory standards. This position offers competitive benefits including a non-contributory pension and private medical cover. A reputa

This role will oversee the development and delivery of marketing campaigns across multiple international channels in private banking.

Standard Banking Services: Manage essential client-related administration, including processing payments, foreign exchange (FX) trading, and e-banking queries. Demonstrable experience in a similar client service role within private banking or financial services. Strong understanding of private banki