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Trabajos pro fit en Reino Unido

  • Reservation Agent
    Reservation Agent
    hace 3 días
    Jornada completa
    London

    Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant, and Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living. Job Title: Reservations Agent Department: Reservations Responsible To: Reservations Manager /Revenue Manager Type of Contract: Seasonal Main Purpose of Job: • To ensure that reservations are dealt with in a professional effective manner while maximising room and golf revenue using our systems to achieve this. This will be achieved through extending excellent customer service to all our guests., • To ensure that the department provides a high level of customer service and meets the Forbes brand standard for all reservations., • To be proficient using our PMS Opera, Opera Cloud, Lightspeed (Golf system), Book 4 Time (Spa system) and Res Diary (Restaurant system) and any new systems introduced. Training will be provided for staff if they do not have operational knowledge of the systems., • To process reservations via the telephone and or email in an efficient and courteous manner, requesting all relevant information to make the Reservation. Thus, ensuring we have all the required information which is communicated to all relevant hotel departments–ensuring we meet and exceed guest expectations., • To ensure that Housekeeping & Front Desk and other operations departments are aware of any special requirements for guests and VIP guests within the daily and weekly communication meetings, ensuring all guest requests are exceeded., • To possess a strong knowledge of the region, the resort amenities, bedrooms, and suites and therefore sell all aspects of the resort., • Follow the Revenue strategy as set out by the Revenue manager via Opera. Be familiar with Special offers and promotions on and offline., • To ensure that a form of payment is secured for all reservations processed., • To focus on all up-selling opportunities, promoting the various levels of accommodation on offer., • Assist in training new personnel on all-reservations standards and procedures., • Continuously report proactively on risks and opportunities to the Revenue Manager so that insight is created for team decision-making., • To be able to use your initiative and plan for the future and possible consequences. Being pro-active in getting tasks done and exceeding expectations of both guests and colleagues where possible., • Support & respect team members on a day-to-day basis., • Be knowledgeable on creating groups on our pms (Opera) including weddings, as assigned by the Revenue manager. Liaise with Brides & Grooms throughout the wedding process., • Meet the grooming standards as laid out by the company., • Familiarise yourself with our Circle of Commitments which link to the desired behaviours that we expect all our employees to display., • To undertake special duties or work outside the normal daily/weekly routine, • To communicate sales enquiries for Rooms, Golf, Meeting rooms & dining to the Revenue and Sales manager as appropriate., • Review no-shows and cancellations and process charges according to the hotel policy, • Liaise closely with the front office team as required on a daily basis., • Familiarize yourself with our Trump Cornerstone & participate in Trump Talk Daily., • Participate in Company training programmes as required., • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening and Saturdays & some bank holiday Mondays. (9am-5pm, 10am-6pm). Flexibility required., • To have a thorough knowledge of and adherence to the law with regard to the following company regulations: Fire regulations and procedures Health and safety regulations., • Use discretion when dealing with guests at all times, adhering to GDPR rules & regulations., • To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto., • To ensure that reasonable care is taken for the health and safety of yourself, other employees, guests and any other person on the premises., • To keep your work area tidy and safe and report any hazard, accident, loss or damage to management., • To be aware of trained first-aid personnel on the premises and the location of the first aid box., • To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work., • To carry out and promote fire and accident drills as directed by the hotel safety officer. OTHER DUTIES: • The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management. QUALIFYING CRITERIA • Computer literacy – word, excel, • Proven track record., • Professional Telephone etiquette, • A good mathematical skill base, • Effective organisational skills., • Strong team player, • Excellent communication skills both written and verbal., • Positive attitude, cheerful and courteous demeanour., • Ability to remain calm whilst under pressure. BENEFITS • Discounted staff and friends and family rates available in other group properties in the United States & UK., • Discounts in our Spa, Hotel & Golf course., • Opportunities to develop and grow through assisted educational opportunities., • Regular staff appreciation initiatives., • Regularly stocked canteen for meals, snacks and beverages while on duty, • Free Car parking., • Sick Benefit scheme., • Personal locker where required., • Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate., • Use of fitness centre out of season.

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  • Sales & Reservations Executive
    Sales & Reservations Executive
    hace 5 días
    £25000–£28000 anual
    Jornada completa
    Bankside, Southwark

    We are hiring a Sales and Reservations Executive to manage the reservations for 2 of our venues! As a Sales and Reservation Executive, you'll be responsible for supporting the smooth and efficient running of the reservations and sales function of the business. You will be responsible for responding to reservation enquiries via telephone and email, communicating with the venue regarding bookings, cancellations and special requests, and providing exceptional service to all guests you come into contact with. What you'll be doing: ++ Enquiries++ Efficiently respond to reservation enquiries via telephone and email Ensure all group telephone calls are managed politely and efficiently, ascertaining, and accurately meeting the caller's needs. Manage booking cancellations and reconfirmations. Working and co-operating with colleagues to always enhance the guest experience. Follow the correct procedure for confirming bookings, including deposits, card details, pre orders of food and drink, issuing terms and conditions. Provide accurate information regarding venue product offering (menus, packages, terms, and conditions) so as best to inform the guest and guide them to a suitable package, upselling at all points. Understands that the guest experience begins at enquiry and ensures all guests are dealt with in line with service standards of Incipio Group's policies and procedures. Have key knowledge of the products available, events being advertised and how to accommodate dietary requirements. ++Proactive Sales++ Support the Sales Reservations Manager and wider team with proactive sales initiatives. Calling potential guests through warm leads from our website. Always going the extra mile and ensuring we always use our insight to produce more sales. Take and process orders in an accurate manner. Managing call backs and potential sales. Identifying and communicating all sales leads of large bookings to the Group Sales Reservations Manager. Be motivated and proven to maximise selling opportunities by adding guest value at every opportunity, promoting the venue facilities. Conduct local business outreach programs, proactively contacting local businesses to invite into the venues. Maximise and grow the pre-booked sales of the venue through pro-active methods and the conversion of incoming enquiries. Co-operate with other departments to create an exceptional guest experience and build strong, comprehensive sales programs. To develop relationships with local clients, guests and direct to ensure a strong base of new and regular repeat business. Ensure that cross-selling is implemented to maximise sales opportunities for the group. Achieve your inbound and outbound sales targets ++Communication++ Resolve guest issues quickly and decisively. Collaborate with General Managers and on-site management teams including Head Chefs to ensure that you have a full understanding of venue requirements. ++What'll make you a great fit:++ Previous experience working with restaurant booking platforms such as Design My Night Open Table Experience working in hospitality, with large pre orders and private dinings Outstanding attention to detail Excellent leadership skills, and the ability to motivate others Strong financial awareness and commercial acumen Strong communication skills Great enthusiasm with a can-do attitude BENEFITS + BEST BITS Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows 10% Bonus capacity paid annually Company awards and events Sickness Compassionate Pay Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Incipio Inclusivity We're all about celebrating individuality inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

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  • Front Desk Coordinator
    Front Desk Coordinator
    hace 12 días
    £24000 anual
    Jornada parcial
    London

    Date posted: 13 January 2026 Pay: £24,000.00 per year Job Description: Job title: Front Desk Coordinator Main purpose of the job: To undertake reception duties Hours: 20.5 Location: Maida Vale Position reports to: Senior Receptionist Contract: Part Time, Permanent Schedule: Monday 2.30 – 8.00 pm Wednesday 9 - 2.30 pm Thursday 2.30 – 7.00 pm Saturday 10.30 – 3.30 pm Salary: £24,000 (Pro rata) Iyengar Yoga London Iyengar Yoga London is the city’s original Iyengar yoga. We’ve been welcoming new students and experienced practitioners since B.K.S. Iyengar first opened the centre in 1984. Our vision is to share the gift of yoga in a beautiful, calm, and peaceful environment through some of the best teachers around and excellent customer service. We are looking for We are seeking an enthusiastic, reliable and dedicated receptionist with an interest in yoga and fitness. In this role, you will provide an outstanding role of customer service whilst also supporting and assisting in the studio's day to day operational requirements. Main duties • Opening the yoga studio at the start of the shift., • Checking in customers with our online system (Mind body) and welcoming them to the studio., • Assisting in/and driving sales and acting as the first point of contact for customers. Building strong relationships with customers., • Supporting the yoga teachers to ensure classes run smoothly., • Ensuring the yoga studio is always clean, presentable and organised., • Locking up the yoga studio at the end of the shift if needed, • Office administration using Microsoft programmes, working as part of a team, and independently, • Part of the role requires minor lifting and some physical work *Must have weekend availability. Alongside regular tasks, the role may include additional duties as needed to meet the operational needs of the studio and to support the wider team in delivering a consistent and positive student experience. Person Specification Qualifications 5 GCSEs at grade A – D (or equivalent). Or Bachelor's (required) Relevant experience Minimum one-year prior work experience in reception at a yoga studio. Aptitude, skills and abilities Ability to multitask Good organisational skills Good communication skills Strong computer skills Ability to keep calm in stressful situations Mind Body Online experience is essential. Flexible, professional and proactive. Personal attributes Politeness Disposition Positive attitude Benefits 2 free yoga classes Job Types: Part-time, Permanent Work Location: In person

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