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JOB TITLE: 2 Line IT Engineer SALARY: £30,000 - £35,000 per annum Location: Cuffley, United Kingdom SETTING: 2 days office/ 3 days remote Benefits: 25 days holiday + bank holidays, pension, annual company bonus, annual company holiday event, onsite restaurant discount, and free annual health checks. Are you a 2nd Line IT Engineer looking to take the next step in your career within a growing and reputable Managed Service Provider? This is a fantastic opportunity to join a collaborative service desk team where you’ll not only develop your technical skills but also have clear progression into areas such as pre-sales and project delivery. The Role As a 2nd Line IT Engineer, you’ll be a key part of the helpdesk team, providing support across a broad client base. • Act as a point of escalation for 2nd line technical issues, • Log and manage incidents and service requests via phone and email, • Troubleshoot and resolve issues in line with SLAs, • Support occasional site visits (primarily within the M25) for hardware-related issues Requirements • Proven experience in a 2nd Line support role within a service desk environment, • Strong knowledge of Microsoft 365, Active Directory, Azure, and disaster recovery, • Good understanding of networking concepts, firewalls, and switches, • A proactive attitude with a genuine desire to learn and progress We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is she will be happy to action your requests. Keywords: 2 Line Support, L2 Engineer, Level 2 Technical Analyst, 2 Line, IT Support, Onsite Support, Onsite Technical, Microsoft 365, Sharepoint, Azure, Active Directory

Associate Technical Business Analyst - 6 Month Fixed Term Contract - London Overview of team purpose The Technology and Data department ensures that London & Partners maintains a secure, scalable and resilient, technological ecosystem that underpins the organisations strategic goals and daily operations. We promote the effective use of technology and data, fostering collaboration to drive innovation, enhance internal processes and support, informed decision making across the organisation.Purpose of the role The Associate Technical Business Analyst supports the growth of Londons economy by helping London & Partners become a best-in-class organisation for technology, data, and knowledge management. This role plays a key part in ensuring the organisations technological ecosystem meets high standards of service for both internal teams and external clients. The analyst focuses on ensuring the reliability and security of technology solutions through effective requirements gathering process analysis and collaboration across the business.Key Tasks Engage with stakeholders to understand key business processes and support the organisation in leveraging technology effectively. Assist in gathering and validating requirements, translating them into precise technical specifications to enhance or develop systems and applications. Coordinate and support User Acceptance Testing (UAT) by developing test scenarios and working with stakeholders to validate that solutions meet business requirements. Ensure any defects identified during testing are documented and addressed before deployment. Support the maintenance of data integrity and security for systems and applications by following appropriate policies and procedures. Help ensure that proposed business solutions align with London & Partners strategic objectives and technology roadmap. Support the project lifecycle to ensure business requirements are successfully delivered. Assist in the testing of APIs by defining test scenarios and validating data exchanges between systems. You’ll have/bring The successful candidate will demonstrate: A focused and collaborative mindset to working across teams and contributing to cross-functional initiatives. A positive, service-oriented mindset to stakeholder engagement with a commitment to high-quality outcomes. Experience in building trusted relationships and managing expectations with business users at all levels. • Confidence in communication, with the ability to translate technical concepts into clear language for non-technical audiences. A proven ability to adapt effectively to shifting priorities and changing needs in a fast paced environment. A proactive approach to supporting colleagues across the Technology and Digital teams during periods of high demand. Skills & Competencies Experience in process mapping, business requirements gathering, and developing user stories. Ability to produce clear, high-quality documentation to support system and process improvements. Knowledge of supporting UAT and validating solutions using tools like Azure DevOps, Jira, or similar test management tools. Familiarity with Microsoft environments, including SharePoint, Teams, and Office 365 Understanding of data governance principles and system integration tools. • Basic exposure to data visualisation tools such as Power BI Basic exposure to SQL and/or SOQL Understanding of both Waterfall and Agile project environments You’ll Get ? 30 Days Annual Leave: Generous paid time off to rest, recharge, and enjoy life outside of work. ? Competitive Salary: We value your contributions and ensure you are rewarded accordingly. ? Learning & Development Opportunities: Continuous growth is at the heart of our culture, with ample opportunities for professional development. ? Strong Culture of Belonging: We foster an inclusive environment where every team member feels valued and supported. ? Various Networks for Staff: Connect with like-minded colleagues through our numerous staff networks. ? Competitive Pension Scheme: Secure your future with our robust pension plan. ? Networking Opportunities: Expand your professional network within your chosen field. ? Geopolitical Insights: Gain unique perspectives on global economic and political trends. ? Hybrid Working Arrangement: Enjoy the flexibility of working both remotely and in-office. ✈️ WorkFlex: Take advantage of opportunities to work abroad and experience different cultures. Londons diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

JOB TITLE: 2nd Line IT Engineer SALARY: £30,000 - £35,000 per annum Location: Cuffley, United Kingdom SETTING: 2 days office/ 3 days remote Benefits: 25 days holiday + bank holidays, pension, annual company bonus, annual company holiday event, onsite restaurant discount, and free annual health checks. Are you a 2nd Line IT Engineer looking to take the next step in your career within a growing and reputable Managed Service Provider? This is a fantastic opportunity to join a collaborative service desk team where you’ll not only develop your technical skills but also have clear progression into areas such as pre-sales and project delivery. The Role As a 2nd Line IT Engineer, you’ll be a key part of the helpdesk team, providing support across a broad client base. Act as a point of escalation for 2nd line technical issues Log and manage incidents and service requests via phone and email Troubleshoot and resolve issues in line with SLAs Support occasional site visits (primarily within the M25) for hardware-related issues Requirements Proven experience in a 2nd Line support role within a service desk environment Strong knowledge of Microsoft 365, Active Directory, Azure, and disaster recovery Good understanding of networking concepts, firewalls, and switches A proactive attitude with a genuine desire to learn and progress We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is she will be happy to action your requests. Keywords: 2nd Line Support, L2 Engineer, Level 2 Technical Analyst, 2nd Line, IT Support, Onsite Support, Onsite Technical, Microsoft 365, Sharepoint, Azure, Active Directory