Claims Manager - Casualty
5 days ago
City of London
Claims Manager - Casualty City of London - Hybrid Key Responsibilitie • sJointly lead and oversee a team of claims professionals, providing both technical guidance and people management support while maintaining responsibility for a portfolio of casualty claims, • .Manage team performance, workload allocation, development objectives, and succession planning to drive individual and team success, • .Handle a broad range of casualty claims from notification through to resolution, assessing coverage, liability, quantum, reserving, and claim strategy throughout the claim lifecycle, • .Ensure compliance with delegated authority requirements, reserving philosophies, claims standards, and referral protocols, • .Oversee claim triage processes to ensure matters are managed in line with the Claims Charter, Code of Conduct, and operational guidelines, delivering exceptional client service, • .Lead client presentations, stewardship meetings, and portfolio reviews, collaborating with key internal stakeholders as required, • .Maintain effective engagement with policyholders, brokers, co-insurers, underwriters, actuaries, and other stakeholders throughout the claims process, • .Provide oversight and strategic direction to panel counsel, loss adjusters, and third-party administrators, including management of financial authority and technical guidance, • .Ensure accurate file management, record keeping, and documentation standards across the team, • .Contribute to business strategy, thought leadership initiatives, market research, and the development of underwriting and claims best practices, • .Promote the profile and capabilities of the Claims function through market engagement, industry events, conferences, and business development activities, • .Support senior leadership with portfolio analysis, claims trends, performance insights, and management reporting across casualty lines, • .Share accountability for achieving internal performance objectives and Lloyd’s market metrics, • .Oversee large loss reporting processes, ensuring effective governance, monitoring, and communication, • .Drive adherence to regulatory, operational, and best-practice standards through reporting, quality assurance reviews, and file audits, • .Maintain compliance with all relevant regulatory frameworks, internal policies, and conduct requirements, ensuring fair customer outcomes and the highest standards of integrity and professionalism . Skills & Experien • ceExtensive technical and leadership experience handling Casualty claims within the London Marke, • t.Strong analytical, problem-solving, and organisational skills, with the ability to manage multiple priorities and complex workstream, • s.Advanced knowledge of claims handling practices, coverage interpretation, reserving, litigation management, and casualty product line, • s.Comprehensive understanding of applicable legal, regulatory, and market requirement, • s.Proven ability to build and maintain strong relationships with brokers, clients, and internal stakeholder, • s.Excellent communication, presentation, negotiation, and stakeholder management skill, • s.Demonstrated experience in large loss management, reserving, reporting, and strategic decision-makin, • g.Adaptable and resilient, with the ability to lead teams effectively through change and evolving business prioritie, • s.Strong coaching, mentoring, and people development capabilitie, • s.Skilled in claim triage, complexity assessment, and resource allocatio, • n.Ability to identify, analyse, and communicate emerging legal, regulatory, and market trends that may impact claims portfolios and business performanc e.