Treatment Coordinator (Addlestone)
1 day ago
Addlestone
1. Patient Journey & Treatment Coordination • Act as the main point of contact for patients undergoing high‑end treatments such as Invisalign, implants, facial aesthetics, composite bonding, smile makeover, and other private procedures., • Attend consultations and discuss proposed treatment plans, finance options, and next steps with patients., • Provide consistent follow-up to encourage patient uptake, answer queries, and support patients through decision-making., • Contact and book patients weekly for all open private treatment plans across all clinicians., • Ensure patient comfort and communicate sensitively with anxious, nervous, vulnerable, or non-native English-speaking patients. 2. Clinical & Administrative Support • Work closely with Invisalign and implant dentists to coordinate clinical workflows and monitor active/open treatment plans., • Maintain accurate and compliant clinical records in accordance with practice policies, legal guidelines, and regulatory standards., • Report equipment failures and support with medical/dental emergencies when necessary., • Undertake mandatory training and follow all health & safety, COSHH, RIDDOR, safeguarding, confidentiality and data protection requirements. 3. Marketing & Practice Growth • Manage and grow the practice’s social media presence (Facebook & Instagram)., • Keep website content and marketing materials up to date., • Coordinate and lead open days for high-end treatments (e.g., Invisalign, implants)., • Develop and run targeted marketing campaigns., • Encourage patient uptake of Denplan/practice plans across all sites., • Respond to online reviews and maintain a strong brand image. 4. Operational Duties • Ensure diaries are filled across all clinics and support reception teams in their communication style with patients., • Assist on reception when needed. 5. General Responsibilities • Build strong working relationships with the dental team across all practices., • Participate in practice meetings, KPI reviews, and CQC‑related processes., • Adhere to uniform and PPE policies and maintain a consistently professional appearance., • Support any duties reasonably requested by the Practice Manager to ensure smooth practice operation., • Be flexible with responsibilities to meet business needs across multiple sites. Skills & Experience Required • Excellent communication and interpersonal skills., • Strong organisational abilities and attention to detail., • Professional, confident, and patient‑focused approach., • Good understanding of dental treatments, finance options, and practice workflows., • Competence with dental software (Dentally and DenGro)., • Experience with social media management is desirable., • Ability to handle sensitive conversations and provide empathetic patient support., • Able to work independently and as part of a multi‑practice team.