Workplace Experience Manager
hace 2 días
Cambridge
Workplace Manager - Life Sciences Client Location: Cambridge Client: Global Life Sciences Organisation Employer: CBRE Global Workplace Solutions Contract: Full‑time, site‑based Role Overview CBRE is recruiting a Workplace Manager to lead the delivery of workplace and facilities services at a high‑profile life sciences site. This is a client‑facing leadership role responsible for service delivery, people management, health & safety, financial performance and continuous improvement. Key Responsibilities Lead and manage the on‑site workplace team to deliver services in line with SLAs and KPIs Act as the main point of contact for the client, building strong working relationships Ensure Health & Safety, QSHE and statutory compliance across all services and contractors Manage site operations, including reception, post, cleaning, catering, meeting rooms and office services Oversee reactive and planned maintenance delivery via CAFM / helpdesk systems Manage site budgets, cost control, reporting, accruals and purchase orders Produce weekly and monthly financial and performance reports Support workplace improvements, new initiatives and flexible ways of working Manage projects, moves, changes and events on site Recruit, develop and performance‑manage team members and support succession planning Skills & Experience Proven experience in a Workplace Manager, Facilities Manager or Operations Manager role Strong background in customer service, hospitality, front‑of‑house or workplace services Confident managing people, budgets and client relationships Strong understanding of Health & Safety and compliance Experience using CAFM systems and Microsoft Office Highly organised, professional and service‑drivenDesirable: Life sciences, corporate office or high‑profile client experience Financial or commercial management experience What's on Offer Opportunity to manage a flagship client site Career progression within CBRE Supportive, professional working environment Competitive salary and benefits package