698 Best record s Jobs in United Kingdom (October 2026)

We've been passionate about great-tasting, 100%-traceable speciality coffee since roasting our first coffee in the basement of our original restaurant 16 years ago. Today, we're a B Corp-certified roaster, producing fresh coffee from our North London roastery, supplying our nine restaurants, Brew Bars, and a growing customer base. We're looking for a hands-on Head of Operations to lead our end-to-end roastery operation. You'll own the operational engine: planning, packaging & consumables procurement, production, fulfilment, customer experience and cost management. You'll build a scalable, efficient operation that delivers consistently high standards of quality and service, whilst leading the team through a period of change and growth. Responsibilities People, Cost & Compliance • Lead and develop the Operations and Customer Experience teams, building a high-performing, solution-focused culture., • Own operational budgets and drive better purchasing, resourcing, production and fulfilment efficiency., • Own site Health & Safety, risk management and compliance, including SALSA and Fairtrade standards., • Embed B Corp principles and measurable sustainability improvements across the operation. Planning & Production • Own the S&OP process, bringing clear decisions through the exec routine, turning demand forecasts into green coffee, packaging, capacity and production scheduling plans., • Drive lean manufacturing and continuous improvement across the roastery, reducing waste, improving workflows and delivering measurable efficiency gains., • Lead major operational change and automation projects, from business case through to implementation., • Use AI and automation to simplify planning, reporting and operational workflows., • Own Unleashed as the operational source of truth, ensuring accurate inventory, stock movements and master data., • Be hands-on when needed, stepping onto the production floor to solve problems and keep things moving. Procurement & Supplier Management • Own strategic relationships with third-party production and logistics partners, holding them to agreed SLAs, quality and service standards., • Ensure packaging and consumables are competitively priced and regularly benchmarked., • Oversee quality assurance, complaints and compliance documentation. Customer Experience • Support the Customer Experience Manager to deliver a seamless customer journey across D2C and B2B, providing operational support with customer communication, order-to-cash, technical servicing, SLAs and senior-level escalations. The Person • Experienced operator: Proven senior operations experience in food, beverage or FMCG manufacturing., • Lean mindset: Practical experience with Lean/Six Sigma and a track record of delivering measurable improvements., • Hands-on leader: Comfortable getting into the detail, troubleshooting problems and making things happen., • People leader: Able to build, motivate and lead teams through change., • Commercially sharp: Strong planning, budget management and data-driven decision-making skills., • Supply chain savvy: Strong understanding of procurement, inventory and production planning; AI/automation experience essential., • Customer focused: High standards of service and experience leading customer-facing teams. To say thank you for choosing us, we also offer our teams • 50% off all food in our Brew Bars, • Dining discount when visiting our restaurants, • Weekly roastery team lunch, • All of the coffee you can drink on site, • Weekly allowance of coffee for home, • Bike to work scheme, • Mental health and well-being support, • Financial health education and support, • Leadership training and development, • Birthday & Anniversary Treat: on your birthday and work anniversary, you'll receive a Caravan voucher to spend in any of our restaurants, • Development and career progression: 80% of all our management roles are filled internally

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E C S I Ltd

Assistant Operations Manager

Job Ref: COL1275 Branch: Hyde Park Location: Hyde Park Salary/Benefits: £15.50 Per Hour Contract type: Permanent Hours: Full Time Hours per week: 48 Posted date: 01/10/2026 Closing date: 01/11/2026 Colicci is a family-run hospitality brand, proudly serving London's iconic green spaces. Our cafés are bustling community hubs, offering exceptional coffee, fresh food, and warm hospitality. We're looking for an Assistant Operations Manager to play a key role in daily operations, supporting management and the teams working across our stunning locations throughout the Central London Royal Parks. Working alongside the General Operations Manager, our Assistant Operations Managers strive for success. With 30 million visitors annually to our parks, sales aren't guaranteed. Your forward-thinking approach to capturing every sale and filtering this down to your team members could be the difference between an average trading day and a record-breaking one. This is a fantastic opportunity for a strong hospitality leader ready to take the next step in their career. What You'll Be Doing: • First stop, main storeroom. Buggies fully loaded, operations team buzzing, the morning sun glistening off the Serpentine Lake, ice cream vans chiming that sweet sound of Pop Goes the Weasel... and then you arrive at your first unit without a vital ingredient. Your whole team is looking at you for the solution. What's your next move?, • Thinking fast on your feet is essential. Our Assistant Operations Managers are the first line of defence, where being able to maintain an upbeat, productive team across all your sites is key. And don't forget, you'll need to hold the reins in the absence of the General Operations Manager., • Managing a team of up to 50 during the height of the summer season, you'll assist with staff scheduling and training, ordering supplies and stock control, back-office financial reporting, food safety and health & safety inspections and reporting, and the maintenance of vehicles and machinery., • Our operation runs 364 days a year, with weekends and public holidays among our busiest trading days, so a flexible approach to working patterns is essential. What We're Looking For: • 2+ years' management experience, • 2+ years' multi-site experience, • Barista trained, ideally with experience using La Marzocco machines, • Experience with soft serve ice cream machines, • Food Safety and Health & Safety qualifications at Level 2 or above Why Join Colicci? • Competitive salary - proud to be a Living Wage employer, • Free food & hot beverages on shift - get to choose a menu item of your choice, • Paid breaks - for all team members, • Exciting career growth – be part of a thriving, growing business, • Team discounts – enjoy 40% off across all our sites, • A supportive team culture – where passion thrives Please note * that unfortunately this role does not qualify for visa sponsorship. Applicants must have an existing right to work in the UK that does not require sponsorship.*

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Swiss Butter - Holborn

South Kensington, London

Summary of Position The Waiter/Waitress owns accurate, attentive table service from first contact through farewell. The role explains the concept, asks the mandatory allergy/dietary question before every order, captures and confirms orders correctly, monitors the guest experience and escalates complaints or safety concerns without exceeding authority. Key Performance Areas (KPAs) · Guest Greeting & Concept · Menu, Allergen & Order Accuracy · POS & Service Execution · Guest Experience Monitoring · Billing, Recovery & Playbooks · Section Readiness & Teamwork Duties & Responsibilities Guest Greeting & Concept · Attend briefing, know the assigned section and verify section/POS readiness. · Reach newly seated guests within 60 seconds under normal conditions and greet to standard. · Explain the Swiss Butter concept accurately and at the right level for the guest. Menu, Allergen & Order Accuracy · Maintain current menu, fact-sheet, LTO and allergen knowledge from the approved source. · Ask the mandatory allergy/dietary question before taking the order on every table; on declaration, record and confirm it and activate PB11 through the approved RM/KM route. · Capture the order precisely, use approved options and verbally confirm the full order back to the guest. POS & Service Execution · Enter the confirmed order in POS immediately; never carry an order verbally to the kitchen or use an unofficial outage workaround. · Serve beverages and support food service to the correct guest/table, announce dishes correctly and never guess who ordered what. Guest Experience Monitoring · Check back within 2 minutes of the first bite, refill water proactively and continuously scan the section for needs. · Escalate complaints and food-safety concerns immediately; do not promise recovery outside published authority. Billing, Recovery & Playbooks · Present the bill only when requested and execute the approved payment, void and discount process. · Execute relevant failure-playbook first actions and remain inside Waiter authority. · Close the experience with a genuine farewell. Section Readiness & Teamwork · Maintain a clean, organized and ready section and coordinate with Runner, Bartender and Shift Leader without blurring role ownership. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · 100% of tables receive the mandatory allergy/dietary question before order taking. · Newly seated tables are reached within 60 seconds under normal conditions. · Orders are read back and entered into POS immediately; no verbal kitchen orders are used. · Guest check-back occurs within 2 minutes of first bite and water is managed proactively. · Complaints and food-safety concerns are escalated immediately through the approved route. · Bills are presented only on request and payment/void/discount controls are followed. Qualifications · Previous front-of-house experience is preferred; internal candidates may progress through the approved Runner pathway. · Be able to communicate and understand the predominant language(s) of the restaurant's trading area. · Be able to work standing for long periods and safely reach, bend, stoop and frequently lift up to 20kg. · Complete the current Waiter Academy and practical certification before independent assignment. Core Competencies · Communication Skills - Communicates clearly, listens actively and escalates accurately. · Attention to Detail - Protects standards by noticing the small things that affect quality and safety. · Teamwork - Works across roles without blurring ownership or authority. · Flexibility - Adapts to live service conditions while staying inside the approved standard. · Accountability - Owns assigned responsibilities and records work truthfully. · Initiative - Acts early on visible needs and risks without improvising beyond role authority. Technical Skills Strong working knowledge of the current menu, allergens, POS flow, table-service standard, guest-recovery escalation and relevant Failure Playbooks. Current Waiter certification is required before independent assignment. Where It Leads Waiter (you are here) > Shift Leader (next) > Assistant Restaurant Manager > Restaurant Manager > Area Manager > Operations Manager > Senior Operations Manager proving assignment > Operations Director To earn Shift Leader: · Assignment Policy: Complete at least one year as a Waiter before permanent promotion unless an approved People OS exception applies; complete the Shift Leader Development Plan. · Swiss Butter Academy: Maintain current Waiter certification and complete Shift Leader learning, practical assessment and certification before independent Shift Leader duty. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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FAYA TRADING LIMITED

Sales Account Manager

1 month ago

£41700–£55200 yearly

Full-time

South Kensington, London

Faya Trading Limited is seeking an organised, customer-focused and commercially driven Sales Account Manager to develop business sales and manage client relationships. The successful candidate will promote the company’s printing, packaging, shipping, mailbox and business-support services to individual and corporate customers. Key Responsibilities • Develop and manage relationships with existing business and individual customers., • Generate new sales leads through networking, referrals, local business outreach and follow-up of enquiries., • Promote Mail Boxes Etc.’s shipping, packaging, printing, mailbox and related business services., • Meet customers to understand their requirements and recommend suitable services., • Prepare quotations, proposals and pricing information in line with company procedures., • Follow up sales enquiries and quotations to secure new business and repeat orders., • Manage customer accounts and provide ongoing support to encourage retention and repeat business., • Coordinate with the store and operations team to ensure customer orders are processed accurately and delivered on time., • Monitor the progress of customer orders, including print, packaging and courier/shipping requirements., • Handle customer queries and resolve service issues professionally and promptly., • Maintain accurate records of customer interactions, sales leads, quotations, orders and account activity., • Monitor local market opportunities and competitor activity to identify potential growth areas., • Prepare regular sales activity and performance reports for management., • Work towards agreed sales, customer-retention and business-development targets.

Job Purpose As a Barista you will play a key part in the success of the business by providing great customer service and championing Signorelli’s culture. Key duties and responsibilities As a Barista you will ensure the smooth run of the shop by: Maintaining high levels of customer service Guarantee accurate display of daily products (bread, cakes and pastries) Demonstrate product knowledge when asked by a customer Make beverage following Signorelli’s guidelines/recipes Look after the machinery and equipment in the shop Restocking fridge and food counters Maintain a professional approach, wear clean uniform and follow Signorelli’s guidelines of service Ensure your H&S records are up to date and communicate with the Store Manager if they are not Communicate any feedback from customers to the Store Manager and/or Supervisor Keep the shop clean and tidy during and after the shift Support team members with jobs needed throughout the day Person specification Highly motivated, passionate, reliable and friendly Have at least 1 year experience as a Barista Be supportive of an inclusive culture - recognising and valuing that difference is good! Excellent levels of personal hygiene Ability to multitask, effectively prioritize and with problem solving skills Flexible approach to work to meet the needs of the service Ability to adapt to change Willingness to undertake further training and development Level 2 Food Hygiene Safety Benefits Contracted hours: 35 - 40hours – Full Time (overtime is paid) Working Hours are between: 6am - 6pm Shift Pattern: Mon-Sun, any 5 consecutive days out of 7 What’s in it for you? Hourly rate up to £12.75 per hour depending on experience (monthly pay) Employee Discount 50% while on shift and 20% off orders and when you bring friends and family 29 days of holiday a year (full time) / part time pro rata Staff evenings out

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Hornsey Lane Estate Management Board

Job Purpose To provide a high-quality caretaking, cleaning and grounds-maintenance service for residents living on the estate. The postholder will help ensure that communal areas, estate grounds, facilities and equipment are clean, safe, secure and well maintained. The role also involves identifying and reporting repairs, supporting contractors working on the estate and maintaining positive working relationships with residents and colleagues. The duties listed below are not exhaustive. The postholder may be required to undertake other reasonable duties that support the effective and safe operation of the estate. Main Responsibilities Estate Cleaning and General Care • Ensure estate cleaning frequencies and standards are maintained as directed by the TMO / Estate Manager., • Clean and wash communal areas, including staircases, entrances and other shared spaces., • Clean communal windowsills, glass doors and other accessible communal surfaces., • Remove graffiti where appropriate and report more serious incidents to the Manager., • Carry out litter picking across estate grounds, grassed areas and shrub beds., • Sweep estate areas, pathways and other communal external spaces., • Grit pathways and other areas during icy or hazardous weather conditions., • Ensure estate roads, paths and communal areas are kept clean and free from avoidable hazards., • Undertake general internal upkeep of residential blocks. Grounds Maintenance • Maintain estate grounds to a good standard., • Cut grass and maintain lawned areas., • Tend to shrubs, hedges, flowerbeds and planted areas., • Clear leaves and other garden waste., • Keep external communal spaces tidy, safe and presentable. Repairs, Maintenance and Reporting • Identify and, where possible, address minor incidents of disrepair or breakdown., • Report repairs, damage and maintenance issues promptly to the Manager., • Take appropriate action in emergencies involving repairs or damage., • Maintain communal lighting where appropriate, including changing bulbs., • Report abandoned vehicles and illegal parking to the Manager., • Report any contractors or council operatives observed working on the estate where appropriate., • Keep appropriate records of significant incidents, including fire, burglary, flooding or other emergencies, using agreed systems such as the staff WhatsApp group. Security and Access • Lock and unlock gates and other designated estate access points., • Provide access to authorised contractors when required., • Hold and safeguard keys for communal cupboards, gates and other estate facilities., • Ensure keys are used responsibly and securely at all times. Contractor and Estate Support • Assist authorised external contractors while they are working on site when required., • Help ensure contractors are able to access relevant parts of the estate., • Report concerns relating to contractor activity to the Manager., • Remove lumber and bulky items to the designated estate lumber storage area where appropriate. Tools, Equipment and Stores • Take responsibility for estate stores, tools, plant and equipment used as part of the role., • Use equipment safely and appropriately., • Report damaged or defective equipment., • Keep storage and lock-up areas neat, tidy and free from hazardous materials. Resident and Team Working • Establish and maintain respectful and professional working relationships with residents., • Work cooperatively with colleagues as part of the estate management team., • Work independently when required., • Provide reasonable cover for colleagues when required and agreed with management., • Communicate concerns, incidents and relevant estate matters promptly to the Manager. Health, Safety and Compliance The postholder must: • Follow HLEMB’s health and safety procedures and safe working practices., • Comply with relevant COSHH requirements when handling cleaning products or other controlled substances., • Use personal protective equipment where required., • Report hazards, accidents, incidents and near misses., • Help maintain safe working and storage areas., • Follow HLEMB’s Equal Opportunities and Diversity Policy in carrying out all duties and responsibilities., • Undertake appropriate training required for the role. Person Specification Essential Criteria Applicants must demonstrate: • Ability to successfully complete an Enhanced DBS check where required before taking up the post., • Commitment to HLEMB’s Equal Opportunities and Diversity policies., • Basic numeracy and literacy skills in English., • Good verbal communication skills., • Good timekeeping, reliability and punctuality., • Physical fitness appropriate to a role involving manual work and some heavy lifting., • Previous caretaking, estate services, cleaning, grounds-maintenance or similar practical experience., • Ability to identify and report repairs and matters of disrepair., • Ability to look after estate tools, equipment and keys responsibly., • Ability and willingness to work outdoors in a range of weather conditions., • Ability to work both independently and as part of a team., • Flexibility to provide reasonable cover when required., • Willingness to undertake relevant training and develop new skills., • A professional, responsible and honest approach., • Ability to understand basic technical or operational information., • Ability to use a mobile phone for work-related communication and reporting. Desirable Criteria It would be advantageous for applicants to have: • Knowledge of health and safety requirements relevant to caretaking, cleaning or grounds maintenance., • Previous experience of working with COSHH-controlled substances., • Experience of cooperative housing, social housing, resident management or a similar community-based environment., • General IT skills., • Ability to provide brief written reports outlining issues identified and action taken. Additional Requirements This job description provides an overview of the main duties associated with the post. It is not intended to be an exhaustive list. The postholder may be required to undertake other reasonable tasks that fall within the scope of the role and are necessary for the smooth, safe and effective operation of the estate.

General Manager Location: London (multi-site group) Salary: £38,000 - £42,000 + performance bonus Hours: Full-time Key Requirements (Must-Have) • Proven experience as a General Manager or senior leader in a high-volume restaurant (5+ years), • Strong leadership and team development track record, • Solid commercial awareness with P&L ownership, • Ability to drive sales, profitability, and performance targets, • Hands-on approach with a passion for guest experience, food, and service standards About Us We’re a growing all-day dining group with three London sites and more openings on the way. Our focus is on quality, consistency, and building strong teams that deliver exceptional guest experiences. The Role As General Manager, you will take full ownership of your restaurant, leading your team to deliver excellent service, strong financial performance, and a positive, high-performing culture. This is site based, and you will spend your time on the floor. Key Responsibilities • Oversee day-to-day restaurant operations and lead from the floor, • Coach, develop, and inspire your team, • Deliver outstanding guest experience and maintain strong review scores, • Drive sales, targets, and profitability, • Manage labour, stock, and costs effectively, • Ensure compliance with H&S, food safety, and company standards, • Handle customer feedback professionally and resolve issues efficiently, • Lead recruitment, training, and team development, • Execute marketing campaigns and in-store activations, • Collaborate with operations, HR, and marketing teams, • Support other sites when required What We’re Looking For • A confident, hands-on leader who leads by example, • Highly organised with strong attention to detail, • A customer-first mindset with a passion for hospitality, • Positive, driven, and capable of building a high-performing team culture, • Interest in food and drink (wine knowledge is a plus) What We Offer • Competitive salary (£38K - £42k), • Performance bonus (post-probation), • Clear career progression with new openings planned, • Refer-a-friend scheme, • Paid holidays, • Staff meals and beverages, • Company events and team socials We’re looking for a leader who sets standards, drives results, and creates an environment where teams thrive. We look forward to working with you, TBP Job Type: Full-time Benefits: • Company events, • Company pension, • Discounted or free food, • Employee discount Experience: • Hospitality management: 5 years (preferred) Language: • English (required) Licence/Certification: • Level 3 Food Hygiene Certificate (preferred) Work authorisation: • United Kingdom (required) Work Location: In person

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