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About the job Where passion meets opportunity The best of your adventures is the one you have yet to sail! Your Purpose The Customer Service Agent/Executive main purpose is to resolve every complaint case assigned in a satisfactory manner in compliance with company policy and ABTA guidelines to ensure the retention of our guests for years to come. You will be responsible in liaising with all relevant stakeholders in a timely manner to ensure you close your cases within the timeframes set under the ABTA guidelines. Your Impact - Resolve all guest complaints (cases), such as; lost property, account errors, damaged or lost luggage, illness or general experience during their cruise. - Interacting with guests, via telephone and email providing information in answer to complaints regarding all aspects of their cruise once they have returned home. - Coordinating with other departments as necessary to ensure effective resolution of the complaint case you have been assigned. - Providing a detailed written responses to all guest complaints within ABTA Guidelines. - Responding and investigating any ABTA complaint through their portal. - Issuing refunds or compensation to guest as approved; - Keeping accurate records of discussions or correspondence with guest; - Supporting the Senior Customer Service Executive in producing all defences for arbitrations and conciliations - Supporting the Legal department and solicitors with invoicing and payments . - Communicating solutions, successes, and opportunities to the Supervisor of Customer Service Your Journey so far - A track record in the travel industry either in retail or tour operations/airline reservations; - Attention to detail - Good geographical knowledge particularly areas featured in MSC Cruises product - Organisation and prioritisation skills - Ability to work flexibly to the needs of the business and under pressure - Ability to think outside the box and be open to new challenges - Flexibility to attend training events - Excellent verbal and written communication skills Your Essentials - Fluent English, oral and written. Any additional European language is considered an advantage - Educated to 'GSCE' level standard or equivalent - Very good knowledge of Microsoft Office package - Right to work in the UK Our commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here Department: Customer Service The company MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships! With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027. One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members. In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design. In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships. Recruitment Prospects With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises. This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea. We need motivated and ambitious crew members who work with passion and understand the value of a smile. Join our team and see how much you can grow!

Are you looking to kick-start a new career as a Data Scientist? We are recruiting for companies who are looking to employ our Data Science Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£25K-£45K) within 20 miles of your location upon completion. Whether you are working full time, part-time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is completed in 4 easy steps, you can be placed into your first role in as little as 6-12 months: Step 1 - Full Data Science Career Training You will begin your data science journey by studying a selection of industry-recognized courses that will take you from beginner level all the way through to being qualified to work in a junior Data Scientist role. Through the interactive courses, you will gain knowledge in Python, R, Machine Learning, AI, and much more. You will also complete mini projects to gain practical experience and test your skills while you study. Step 2 - CompTIA Data+ CompTIA Data+ is an early-career data analytics certification for professionals tasked with developing and promoting data-driven business decision-making. It teaches Data Mining, Visualization, Data Governance & Data Analytics. In any industry, gaining official certifications is very important in the recruitment process. Therefore, this globally recognized certification will enhance your CV and make you stand out from the crowd. Step 3 - Official Exam The CompTIA Data+ exam will certify that you have knowledge and skills required to transform business requirements in support of data-driven decisions through mining and manipulating data, applying basic statistical methods, and analysing complex datasets while adhering to governance and quality standards. The exam is 90 minutes long and can be sat either in your local testing centre or online. Step 4 - Practical Projects Now that you have completed your theory training and official exams, you will be assigned 2 practical projects by your tutor. The projects are the most important part of the traineeship as it will showcase to employers that you have skills required to work in a data science role. The projects will use real world scenarios where you be utilising all of the skill that you have learned. Whilst you are progressing through the projects, you will have the ongoing support from your personal tutor. Once both projects have been completed and given the final sign off, you will have completed the traineeship and will be ready to move onto the recruitment stage. Your Data Science Role Once you have completed all of the mandatory training, which includes the online courses, practical projects and building your own portfolio, we will place you into a Data Scientist role, where you will be guaranteed a starting salary of £25K-£45K. We have partnered with a number of large organisations strategically located throughout the UK, providing a nationwide reach of jobs for our candidates. We guarantee you will be offered a job upon completion, or we will refund you 100% of your course fees back. We have a proven track record of placing 1000+ candidates into new roles each year. Check out our website for our latest success stories. Read through the information? Passionate about starting a career in data science? Apply now and one of our friendly advisors will be in touch.

We have a fixed term contract (till January 2026) opportunity to join our front of house team at Plane Food Heathrow Terminal 5 as a Guest Server. Plane Food is a newly designed, state of the art restaurant situated airside at Heathrow Terminal 5. The restaurant offers passengers a wide variety of fantastic dining options - from breakfast to & agrave; la carte dining, express menus and picnics to take away, the choices are endless. Guests can also relax in our cocktail bar and enjoy delicious drinks and carefully selected wines. We are looking for full time and part time Guest Servers on a fixed term contract until January 2026. What you do as a Guest Server: · You will be responsible for delivering a seamless front of house guest experience (welcome of guests, introduction of order at table (OAT), running food and beverage to tables, maintaining an efficient standard of service…) · You will ensure that the guest journey is consistently seamless, always maintaining impeccable and efficient standards. · Your will support the Management team in ensuring that the guest experience is of the highest standard whilst also ensuring that the pass is clean and tidy and to run food and drinks to the guests in a timely manner following their order being placed What’s in it for you: · Competitive Pay Rate · Wage stream employer-Employees can access up to 50% of wages before payday · Access to our world-class training & development opportunities globally including WSET Accreditation Levels 1-3 · Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment · A fantastic 50% staff discount on food and drink in UK restaurants · 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family · Preferential Room Rates at Gordon Ramsay Restaurants partner hotels · 30% Discount on bookings for your Friends & Family in all UK Restaurants · MYNDUP - you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy · 50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotels · Amazing family meals on duty ** We are looking for full time and part time Guest Servers on a fixed term contract until January 2026 ** If you have a love for hospitality, a passion for creating memorable guests experiences, and are looking to develop your career in a best-in-class restaurant group, we would love to hear from you. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process. At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.