Assistant Spa Manager
5 days ago
Bath
The Royal Crescent Hotel & Spa is an award-winning, iconic 5-star property located in the heart of Bath. Known for its exceptional service, timeless elegance, and world-class spa facilities, it offers a truly unique environment for both guests and team members. Joining the spa team here means becoming part of a renowned luxury destination with a reputation for excellence. The Assistant Spa Manager supports the Spa Manager in overseeing the daily operation of the spa, ensuring a seamless, luxurious experience for every guest. This role blends leadership, operational management, and hands-on spa expertise within a prestigious 5-star setting. You’ll help guide a talented team, maintain impeccable standards, and contribute to the continued success of one of Bath’s most celebrated spas. • Support the management of 10 spa therapists and 3 reception staff., • Maintain exceptional guest service standards consistent with a luxury 5-star environment., • Lead by example on the spa floor, including performing treatments when required., • Assist with staff scheduling, daily briefings, and performance support., • Manage and optimise the spa booking diary to maximise guest satisfaction and therapist utilisation., • Assist with stock taking, stock control, and ordering., • Ensure full compliance with Health & Safety, hygiene, and operational standards., • Support staff training, onboarding, and ongoing development., • Use spa management software for bookings, guest profiles, and reporting., • Experience with Prem Spa/Journey software is a strong advantage., • 1-2 years of spa management or supervisory experience, ideally within a luxury or 5-star environment., • Confident leadership skills with the ability to motivate and support a diverse team., • Excellent communication skills and fluent English., • Strong organisational ability and a proactive approach to problem-solving., • Flexibility to work across weekdays and weekends as part of a 5-day rota., • A recognised spa or beauty therapy qualification is desirable., • Competitive salary package., • Bonus scheme and full share of hotel service charge., • The opportunity to work within an iconic, award-winning 5-star hotel., • A supportive, passionate team and opportunities for professional growth. Job Type: Full-time Pay: £31,000.00 per year • Canteen, • Company events, • Company pension, • On-site gym, • Referral programme Bath BA1 2LS: reliably commute or plan to relocate before starting work (preferred) • Certificate of Higher Education (preferred), • Spa Supervising : 1 year (required), • Customer service: 1 year (required), • Spa Retail management: 1 year (preferred) #J-18808-Ljbffr