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Job Title: IT Service Desk Analyst (1st Line) Role: Permanent Start Date: ASAP Salary: 20k – 23k (depending on experience) per annum Location: Farringdon, London (with travel to clients sites) Job Purpose Provide onsite and remote support to our client systems and users, which includes routine site visits, computer systems and software installations (projects), and computer network and connectivity maintenance. Responsibilities & Duties - Provide 1st line IT support using the service desk and monitoring systems. - Offer troubleshooting, support, and fixes for client IT equipment or network failures. - Provide phone, email or in-person support (onsite and remote) - Client routine site visits to perform IT checks and proactive support. - Walk clients through solutions to solve problems and direct questions to line managers & 3rd party specialists. - Demonstrate great customer service skills and patience. - Update client documentation and record IT environment changes. - Manage and maintain client backups including backup technologies used. - Maintain records of client hardware and software inventory - Assist with maintaining information security through controlled hardware or software installations. - The ability to learn from other staff members and apply the knowledge to future projects or support scenarios. - Follow disaster recovery plans for equipment, power, or security failures when necessary to protect data and security. Requirements - Ideally 1 year working in an IT environment - Basic understanding of IT networking and active directory environments. - Experience with Microsoft Office 365 administration. - Experience within a desktop support or IT administration role. - Good customer services skills - Good written and verbal communication IT Skills and Qualifications - Knowledge of Computers and Networks - Knowledge of Software and Hardware, Decision Making, Problem Solving, Critical Thinking - Strong Written and Verbal Communication, Interpersonal Communication - Attention to Detail, Ability to Work Under Pressure, Ability to Meet Goals, Patience.

The role offers flexible, remote working to assist a charity publisher to promote and sell its flagship magazine on global philanthropy. The role also provides support to our annual event programme which convenes global participants to discuss philanthropy. As marketing support you will assist the subscriptions manager in delivering campaigns to attract new subscribers and support the organisation’s efforts to ensure existing subscribers renew their subscriptions. As events support you will assist the head of marketing, advertising & events with invites, event materials and post-event follow ups for our 19 events per year. Activities will include Marketing support · Supporting subscriptions manager with digital marketing campaigns – emailing and following up with known contacts to promote the magazine · Carrying out physical marketing campaigns – sending letters to known contacts to promote the magazine · Researching new audiences for the publications · Data collection tasks through online research · General administrative tasks using Excel and Wordpress · Design and deployment of email campaigns using Canva and Mailchimp · Keeping our sector conference calendar up to date by reviewing event notifications and updating on Wordpress Event support · Designing, building and scheduling Mailchimp emails for event invitations – both from Alliance and for external partners · Designing pre- and during-event marketing materials, such as social media shareables and PowerPoint slides · Following up with all registrants post-event with marketing messaging · Processing event subscribers and keeping our database up-to-date Anyone interested must be based in the UK, have access to a computer and a stable internet connection, be contactable by telephone and have access to a printer. All other items required to carry out the role will be provided.

Key Points: - Freelance, remote working from anywhere in the world - Help launch an eyewear brand in the UK - Flexible working, make your own hours - £250 annual frames benefit for yourself and a 20% discount for friends & family - Room for growth at a fast paced start-up Description: An eyewear brand based in London are looking for a freelance remote Dispensing Optician to help launch their unique frame designs into the UK market. This is a fully remote position and you can be based anywhere in the world, so long as you are registered with the GOC as a qualified Dispensing Optician. This role is freelance and you will be able to make your own hours. You will be working with a fast paced start-up looking to shake up the UK’s optical industry and be a key part of its growth story, working closely with the Founders and COO to make the company a success. This role would be ideal for someone who is looking for freelance and/or remote work alongside another job or who has other responsibilities. There are opportunities for growth as the company expands, including transitions to other departments or taking on leadership roles. The Role: - Play an essential role in delivering exceptional eye care services to customers. - Provide expert advice on lens selection, frame compatibility and customisation options to meet each customer’s unique style and vision needs. - Educate the leadership team on proper eyewear care and maintenance, including lens cleaning, frame adjustment and storage techniques. - Collaborate with the team to enhance customer experience, address key inquiries and concerns, promote brand awareness and loyalty. - Stay informed about the latest trends, technologies and developments in optometry to provide the highest level of experience for customers. - Uphold the company’s commitment to excellence, integrity and innovation in all aspects of eye care and customer service. Requirements: - Registration with the GOC as a qualified Dispensing Optician. - Proven experience in a clinical optometry setting. - Strong clinical skills. - Excellent interpersonal and communication skills. - Basic computer skills, including Google Drive, Word and Excel. Ability to use Notion desirable but not a requirement. - Experience of working with high growth start-ups would be an advantage, but are not mandatory. Details + Key Benefits: - Fully remote role from anywhere in the world - Freelance - completely flexible work hours as you see fit for your schedule - Competitive cash salary, paid on a project basis - £250 in company credits annually to be spent on new frames from site - 20% friends & family discount code for any frames purchased from site - Room for progression as the company’s presence grows - including transitions to other departments or leadership roles (and potential company equity packages) - Start Date - Spring 2025, around May 2025 onwards To avoid missing out on this opportunity, please send your CV across as soon as possible. A cover letter is not necessary. Shortlisted applicants will be asked to attend a 30 minute video interview with both founders. We look forward to reviewing your applications!