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At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Housing Management Officer to play a pivotal role in Housing Service in London. Sounds great, what will I be doing? In this role you will take ownership of a busy caseload of 50–100 supported accommodation units, ensuring residents are safe, engaged, and set up to succeed. You'll lead on all aspects of tenancy management, from onboarding and exit meetings to embedding a Psychologically Informed Environment approach. All while maintaining accurate, GDPR‑compliant records and delivering strong financial performance. With a proactive focus on arrears management, income collection, and benefits guidance, you'll help residents navigate housing systems and sustain their tenancies. You'll also coordinate timely repairs, monitor property standards, and keep communication flowing between residents, support teams, and contractors. This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is passionate about creating stable, high‑quality housing experiences for vulnerable individuals. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. A successful candidate will bring solid experience in rent collection, arrears recovery, and confidently applying the pre‑action protocol, alongside a proven ability to manage complex welfare benefit claims and navigate DWP and Housing Benefit systems. They will have a background in supporting vulnerable individuals - including those facing mental health challenges, substance dependency, domestic abuse, or young people's support needs, and be skilled in working collaboratively with local authorities, support workers, and external agencies. With strong knowledge of tenancy management, housing legislation, and income‑related processes, they will also demonstrate excellent IT capability, accurate data handling, and confidence using housing management systems. Exceptional communication, numeracy, and interpersonal skills are essential, as is the ability to build trust, work sensitively with service users, and maintain productive relationships with stakeholders. Highly organised and self‑motivated, they will manage their time effectively, take ownership of their responsibilities, and be able to travel across sites to deliver in‑person support where needed. You must be flexible to travel across London. Interview Steps We keep our interview process simple, so you know exactly what to expect. • Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!, • Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Quality Assurance & Standards Officer needed in North London Paying £27.81 per hr ref 000B 12D8 / 1 Full time hours on a temporary basis Key Responsibilities • Undertake reconciliation of affordable rent agreements and confirm GLA approvals for all affordable rent units, • Review service charges for affordable rented properties, ensuring they are appropriately removed or incorporated into rent levels, • Invest... ZIPC1_UKTJ

Income Recovery Officer Location:Hornchurch, Essex (Hybrid - 1 day office / 4 days WFH)Hourly Rate: £19 per hour PAYE or £24.74 per hour Umbrella Duration: 3-month contract (with scope for extension thereafter) The Opportunity We're currently supporting our public sector client in recruiting an experienced Income Recovery Officer to join their busy Housing Team. This is a fantastic opportunity to play a key role in maximising rental income, reducing arrears, and supporting tenants in sustaining their tenancies within a supportive and forward-thinking local authority. With a flexible hybrid model (just 1 day per week in the office), this role offers a great balance of autonomy and collaboration. The Role As an Income Recovery Officer, you will be responsible for managing a caseload of rent accounts and taking appropriate action to recover outstanding debt, including legal action where required. You will act as a key point of contact between tenants, the Council, and external partners, helping to deliver a professional, efficient, and customer-focused income recovery service. Key Responsibilities • Manage rent arrears cases from early intervention through to legal action, • Maximise rent collection and minimise arrears across housing stock, • Prepare legal documentation and attend court hearings as required, • Conduct tenant interviews, correspondence, and home visits, • Provide advice and support to tenants to help sustain tenancies, • Refer vulnerable tenants to relevant support services (e.g. welfare, debt advice), • Work closely with internal teams (e.g. Housing, ASB, Benefits) to deliver joined-up solutions, • Monitor accounts, analyse arrears trends, and take appropriate action, • Maintain accurate records and case management systems, • Contribute to continuous improvement within the Income Recovery Team About You We're looking for someone who can confidently manage a challenging caseload while maintaining a customer-focused and empathetic approach. Essential Experience • Proven experience in rent income management or housing income recovery, • Strong background in debt recovery, including legal processes and court attendance, • Experience managing complex casework, • Confident dealing directly with the public Knowledge & Skills • Good understanding of:, • Rent arrears recovery processes, • Legal notices and court procedures, • Landlord & tenant law (ideally within a local authority setting), • Knowledge of welfare benefits, debt advice, or tenancy sustainment (desirable), • Strong communication and negotiation skills, • Excellent organisational skills and ability to manage your own workload, • Competent with IT systems and databases Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

4Recruitment Services are seeking a Service Charge Officer to assist our housing association client based in North London. You will be responsible for ensuring there is accurate, consistent, timely and transparent reporting and accounting of service charges for all residents, across all tenures. The role is very much a customer orientated role, dealing with any queries, complaints or challenges to any aspect of service charges that have been issued to leaseholders. Therefore you MUST have a good technical understanding of service charges as well as being competent with Excel. The client will allow hybrid working once training has been completed. You will only be required to attend the office once per month. DUTIES AND RESPONSIBILITIES INCLUDE: • Handle service charge enquiries from residents and internal staff, • Work with your managers to answer escalated customer complaints, • Work closely with the analysts prior to service charge estimates and actuals are sent to ensure accuracy, • Investigate and where necessary make service charge adjustments in ERP, • Participate and contribute to projects relating service charges, • Liaise with key stakeholders to ensure accuracy of service charges, • Ensure emails sent to the service charge mailbox are responded to accurately in a timely manner, • Ensure all enquiries from residents are acknowledged, • When necessary attend face to face meetings with residents to resolve disputes, • Support the rent team with any service charge queries, including those from local authorities ESSENTIAL REQUIREMENTS: • Previous experience of dealing with leaseholder enquiries., • Understanding of Landlord and Tenant legislation and best practice, with more detailed knowledge of aspects that relate to service charges., • Knowledge of the application of service charges in the social housing sector., • Good numeracy skills, • Proven excel skills, handling, manipulating and checking large volumes of data Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on or email

A fantastic opportunity has emerged for a specialist Generic Housing Officer to join one of Adecco Public Sector's most improved housing clients in a permanent post. The salary is paying £42,000 per annum, and it's a non car driving role. In addition, office attendance will be hybrid (2 days each week).The post holder will be hybrid working (our client's head office is near King's Cross station in Central London) and expected to own a patch of only 300 units around the areas of Bexley, Brent, Haringey, Croydon, Surbiton and some areas of Kent (14 miles south east of Central London but still within the M25) which will include leasehold but mainly general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. You will work closely with residents, colleagues, external agencies and contractors to maintain high standards of service delivery and sustainment of tenancies.Reporting directly into the Head of Housing, this is a full time post (35 hours per week, Monday to Friday) and is a key role within our client's small business. The successful candidate will be expected to have knowledge of/experience in: Providing a professional and knowledgeable estate and facilities service to residents in a range of tenures and resolve issues efficiently and effectively. Estate Inspections: Inspecting and grading communal areas and estates, raising and following up on appropriate corrective actions to customer resolution. Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe places to live. Service Charges: Understanding all services and charges provided to estates, properties and communal areas and checking the quality of services provided to ensure these represent value for money. Rent Arrears: Chasing residents for any arrears, and attending court if necessary. ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas. Ensuring agents comply with contractual obligations and monitor the quality of work. Housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people.* Monitoring the financial costs of managing properties and scrutinise service charges (desirable). Previous experience of working in housing management in a regulated social housing environment, as well as a good understanding of housing legislation and regulation, tenancy rights and landlord responsibilities would be highly desirable. Only applicants who feel they meet the above criteria, and can start on short notice (1 month's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in early/mid July 2026.

Quality Assurance & Standards Officer - Brent Location: Brent London, HA9 (Hybrid). Salary: £27.81 per hour. Full Time – Monday to Friday – 36 hours. Contract: Initially up to 31st December 2026 – ongoing. This is an on-going requirement in line with the attached JD - however for the first 3 months (or so) we will require the appointed candidate to focus on the following project: • Undertake a reconciliation of affordable rent agreements. Confirm GLA approvals for all affordable rent units, • Review service charges levied on affordable rented properties and either remove or incorporate them within rent levels., • Remove or incorporate service charges into rent levels, • Determine why London affordable rent properties are being charged a rent above LAR rates. Identify cause and correct LAR rent levels, • Investigate the rents for 1,365 properties and establish whether an overcharge has occurred and if so, establish a repayment procedure. Validate rents and refund any overcharges, • Review the existing property valuations and having a more consistent approach across the housing stock. This exercise needs to be conducted before the impact of rent convergence is modelled. Undertake valuation rationalisation (circa 7500) before rent convergence modelling. Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer.

Rent Accounting & Finance Officer (Housing) Location: Wembley (Hybrid Working) Employer: Local Authority Contract: Ongoing Temporary Role (Immediate Start) Pay Rate: £21.41 per hour (PAYE) / £28.19 per hour (Umbrella) About the Role London Council is seeking an experienced Rent Accounting & Finance Officer to join their housing finance team on an ongoing temporary basis. This is an excellent opportunity to contribute to a high-performing service supporting residents and ensuring accurate rent accounting across mixed tenure housing stock. This role offers a hybrid working arrangement and requires someone who can hit the ground running, delivering accurate financial administration and excellent customer service. Key Responsibilities • Administer rent accounting processes with efficiency and accuracy, including:, • Raising invoices, • Producing and dispatching energy bills, • Manage and update rent accounts for mixed tenure housing stock, • Process rent debit changes, including:, • Annual rent increases/decreases, • Service charge adjustments, • Water rate charges, • Maintain and update the Housing Management System, including:, • Lettings, voids, and tenancy amendments, • Successions and mutual exchanges, • Debit/credit adjustments and property updates, • Ensure data integrity by liaising with internal teams (e.g. Housing Operations) and external stakeholders such as Housing Benefits, • Provide comprehensive housing and financial administrative support to the wider housing service Customer Service Focus • Deliver a high standard of customer service, • Take ownership of queries and resolve issues effectively, • Promote self-service options while supporting vulnerable customers What We’re Looking For • Previous experience in rent accounting / housing finance within a local authority or housing association, • Strong knowledge of housing management systems, • Excellent attention to detail with financial data, • Ability to manage high-volume workloads in a fast-paced environment, • Confident communicator with strong customer service skills Why Apply? • Immediate start available, • Ongoing contract with potential for extension, • Competitive hourly rates, • Hybrid working flexibility, • Work with a reputable London borough Apply now to secure your next contract role

Marks Consulting Partners are recruiting a Housing Officer to join one of our Housing Association clients in South London on a temporary basis. What you'll be doing: • Providing housing and neighbourhood management services to tenants and care partners, • Managing tenancy responsibilities including sign-ups, rent collection, income recovery, void turnaround and estate inspections, • Investigating tenancy breaches including anti-social behaviour, hate crime and domestic abuse; taking robust action when required, • Preparing and assisting with legal action cases; liaising with colleagues and solicitors as appropriate, • Reporting and monitoring repairs using Pyramid housing management systems, • Building positive working relationships with tenants, care providers, contractors and local authorities, • Carrying out property inspections and homeliness visits; resolving issues and supporting safe, comfortable homes, • Monitoring Fire Risk Assessments and ensuring identified actions are completed with care providers and colleagues, • Being an active presence across your patch; providing visible, responsive housing support What you'll need: • Experience in housing, supported housing or neighbourhood management, • Confident building positive relationships with tenants and partner agencies, • Ability to manage competing priorities and work independently, • Clear and professional communication skills, • Commitment to inclusive, person-centred services, • Full UK driving licence For further details please contact Sadie Haralambous at Marks Consulting Partners.

Rent Arrears Officer Reporting to: Rent Team Lead Working Pattern: Full-time This is a fantastic opportunity for a real "people person", to support the Rent Team of this growing property maintenance company . You will manage tenant relationships and rent accounts. The successful candidate will act as a bridge between tenants and the office, particularly engaging with individuals who are difficult to contact regarding their rental payments. Dealing with rent arrears is a key part of the role and will include: • Liaise with residential tenants over the phone and at their properties across London to establish contact and resolve rental payment issues, • Engage with non-responsive or vulnerable tenants to support rent payment and communication, • Chase outstanding rental payments, • Assist tenants with completing paperwork (e.g., housing benefit or Universal Credit forms), • Gather and relay key information back to the Rent Team, • Mediate and problem-solve tenant issues to support rent recovery, • Encourage and support tenants in maintaining or reinstating benefit claims, • Build rapport and maintain positive relationships with tenants, • Maintain accurate records of visits and interactions, • Work closely with the office-based Rent Team to follow through on cases Key Requirements, • Strong interpersonal and communication skills, • Full clean driving license (essential) (own vehicle is preferred), • Able to act in a confident manner with regards to outstanding rental payments, • Previous rental payments collection experience would be ideal, • Excellent ability to deal with people face to face and over the phone, • Knowledge of Universal Credit and other benefits, • Problem-solving mindset with strong initiative, • IT skills Desirable (Not Essential), • Experience in housing, lettings, or rent arrears, • Knowledge of housing benefits or Universal Credit, • Experience working with vulnerable individuals What's on offer:, • Bonus scheme, • Opportunity for a company vehicle after probation (or earlier for the right candidate), • Free parking, • Fuel cost and mileage covered for work

Quality Assurance & Standards Officer (Housing) Location: Brent (Hybrid working)Rate: £27.81 PAYE / £36.62 UmbrellaContract: Immediate start | Ongoing booking until at least December 2026 About the Role We are seeking an experienced Quality Assurance & Standards Officer to join a Local Authority in Brent on a long-term contract. This role is part of an ongoing requirement to support housing quality, compliance, and rent assurance across the borough. You will play a key role in delivering a high-priority housing project focused on rent accuracy, affordability compliance, and valuation consistency across the housing stock. Key Responsibilities (Initial Project Focus) • Undertake a full reconciliation of affordable rent agreements, ensuring compliance and accuracy, • Confirm Greater London Authority (GLA) approvals for all affordable rent units, • Review and assess service charges on affordable rented properties, removing or incorporating them into rent levels where appropriate, • Investigate why certain London Affordable Rent (LAR) properties exceed prescribed rent levels, identifying root causes and implementing corrections, • Conduct a detailed review of rents across 1,365 properties, identifying overcharges and establishing appropriate repayment/refund processes, • Validate all rent levels and ensure compliance with relevant policy and frameworks, • Review and standardise property valuation methodologies across the housing portfolio, • Lead on valuation rationalisation across circa 7,500 properties, ensuring consistency prior to rent convergence modelling Ongoing Responsibilities • Support quality assurance processes across housing services, • Ensure compliance with housing regulations, rent standards, and internal policies, • Provide robust data analysis and reporting to inform decision-making, • Contribute to continuous improvement of housing standards and financial accuracy About You To be successful in this role, you will have: • Proven experience in housing, rents, or property services within a local authority or housing association, • Strong understanding of affordable rent models, LAR rates, and housing compliance frameworks, • Experience reviewing service charges, rent structures, and property valuations, • Strong analytical skills with the ability to interpret large datasets and identify discrepancies, • Knowledge of GLA requirements and approvals processes (desirable), • Excellent attention to detail and ability to manage complex reconciliation exercises What’s on Offer • Competitive hourly rate, • Hybrid working arrangement, • Immediate start with long-term contract stability, • Opportunity to lead a high-impact housing quality project If you’re a detail-driven housing professional with strong analytical skills and experience in rent and compliance assurance, we’d love to hear from you.

This North London Authority are looking for a Quality Assurance & Standards Officer. Details of the role are: • Undertake a reconciliation of affordable rent agreements. Confirm GLA approvals for all affordable rent units, • Review service charges levied on affordable rented properties and either remove or incorporate them within rent levels., • Remove or incorporate service charges into rent levels, • Determine why London affordable rent properties are being charged a rent above LAR rates. Identify cause and correct LAR rent levels, • Investigate the rents for 1,365 properties and establish whether an overcharge has occurred and if so, establish a repayment procedure. Validate rents and refund any overcharges, • Review the existing property valuations and having a more consistent approach across the housing stock. This exercise needs to be conducted before the impact of rent convergence is modelled. Undertake valuation rationalisation (circa 7500) before rent convergence modelling To apply for this role you must have: • Be eligible to work within the UK, • Experience of leading and facilitating workshops and/or working groups to deliver projects. For more information or details of other roles, please contact Jade at Social Care Locums or visit our website to upload your CV.

An exciting opportunity has emerged for a Rent & Service Charge Officer to join one of Adecco's most improved public sector clients in a temporary assignment until our client recruits permanently to the post (£38,637 - £40,404 per annum). Based in Central London but working hybridly (4 days each week in the office), this is a fantastic opportunity for a finance professional with experience in income management, rent accounting, or service charge environments to step into a role where your work has a direct and visible impact on local communities. You will be working full time (35 hours each week, Monday to Friday) and reporting directly into our client's Management Accountant. With responsibility for approximately 1,600 homes and £8m+ annual income, you'll play a key role in ensuring financial accuracy, supporting residents, and helping drive service excellence. Why This Role Stands Out • Work for a resident-led organisation with a proven 25-year track record and 90%+ resident backing, • Be part of a collaborative, purpose-driven team delivering real social value, • Gain exposure across rent accounting, service charges, reporting, and tenant engagement, • Join an organisation investing in technology, service improvement, and community impact Key Responsibilities: You'll support the accurate management of rental income and service charge data, including: Rent & Income Management • Processing rent payments and tenant charges, • Reconciling income and maintaining accurate financial records, • Ensuring Housing Benefit / Universal Credit adjustments are correctly applied Arrears & Monitoring • Tracking rent arrears and producing reports, • Supporting housing teams in managing and reducing outstanding balances Financial Reporting • Contributing to monthly and quarterly income reporting, • Supporting audits and ensuring compliance with financial controls Service Charges • Assisting with service charge calculations and cost allocations, • Supporting year-end statements and billing cycles, • Ensuring fair apportionment in line with lease agreements Customer & Stakeholder Engagement • Responding to tenant queries on rent accounts, • Working closely with housing colleagues and finance teams What we are looking for: To be successful, you'll bring: • Experience in finance, housing income management, or rent accounting, • Strong background in financial transactions, reconciliations, and reporting support, • Exposure to service charge processes (highly desirable), • Excellent Excel and analytical skills, • Strong attention to detail and ability to spot discrepancies, • Confident communication skills - able to explain financial information clearly As the client is keen for the candidate to hit the ground running previous experience of carrying out a similar role with a public sector housing client in the last two years would be hugely beneficial (but not essential) Only applicants who feel they meet the above criteria, are happy to work in Central London 4 days each week and can start on short notice (1-2 weeks maximum) need apply.

Rent Income Officer (Administrative Support) – Temporary Contract Location: Wembley (Hybrid Working)Rate: £18.65 PAYE / £24.56 UmbrellaHours: Full-time, Monday to Friday, 9:00am – 5:00pmContract: Ongoing Temporary AssignmentStart: ImmediateRequirement: Basic DBS required About the Role We are seeking a proactive and organised Rent Income Officer (Administrative Support) to join a busy Rent Income Team within the General Needs Service. This role plays a key part in delivering efficient administrative support and helping maximise rent collection services for council tenants. You will work collaboratively with Rent Income Officers, Area Tenancy Managers, Welfare Advisors, and the Income & Financial Inclusion Team to deliver high-quality, customer-focused services. Key Responsibilities • Provide a robust administrative function to the Rent Income Team, supporting rent collection across residential and non-residential accounts, • Manage a duty rota and respond to front-facing queries regarding rent accounts and arrears, • Handle tenant enquiries via face-to-face, phone, email and virtual channels with professionalism, empathy and confidentiality, • Provide rent account balances and set up repayment arrangements for non-complex arrears cases, • Support tenants through sensitive or difficult conversations, including complaints, in a tactful and diplomatic way, • Monitor and reduce former tenant arrears and sundry debt, taking timely recovery action and recommending write-offs where appropriate, • Set up direct debits, process telephone payments, and arrange rent cards/statements, • Manage incoming post, emails and CRM tasks, distributing them to relevant officers, • Verify rent and service charges via the Universal Credit portal and issue standard notifications, • Maintain and monitor parking and storage accounts, including enforcement and recovery activity, • Assist in preparing court applications using online claims systems Knowledge & Skills • Strong understanding of rent collection processes (or similar income/recovery environments), • Ability to explain policies and procedures clearly in plain English, • Excellent communication skills with a customer-focused approach, • Confident handling sensitive situations with discretion and empathy, • Strong organisational skills and attention to detail, • Experience working with CRM systems and administrative workflows Our Values We are looking for someone who will: • Collaborate proactively across teams, • Lead inclusively and support colleagues and residents, • Embrace change in a dynamic environment, • Be bold and curious in problem-solving, • Celebrate and share success Additional Information • Hybrid working pattern based in Wembley, • Immediate start required, • Candidates must be willing to undergo a Basic DBS check If you are an organised and customer-focused professional looking to make a real impact in a public service role, we’d love to hear from you. Apply today for immediate consideration.

Income Maximisation Officer – Temporary Contract Location: Wembley (Hybrid Working)Rate: £21.41 PAYE / £28.19 Umbrella (LTD)Hours: Full-time, Monday to Friday (9:00am – 5:00pm)Contract: Ongoing Temporary Assignment (minimum until October)Start: ImmediateRequirement: Basic DBS required About the Role We are recruiting an experienced Income Officer to support Housing Management in maximising rental income through effective arrears management and resident engagement. This is a varied and impactful role where you will work across multiple housing tenures and service areas, helping residents sustain tenancies while ensuring income recovery targets are met. You will also contribute to key projects aimed at improving income in challenging service areas. Key Responsibilities • Maximise rental income through proactive arrears prevention, collection, and recovery across varied housing portfolios, • Deliver a fully compliant rent collection service in line with legislation and policy, • Provide high-quality, customer-focused service—taking ownership of enquiries and resolving issues efficiently, • Support residents with welfare benefit advice, particularly around housing benefits and welfare reform changes, • Engage with tenants to provide guidance on debt management and refer to specialist support services where appropriate, • Work collaboratively with Housing Needs, Adult Social Care, and Housing Management teams to deliver holistic, person-centred support, • Achieve KPIs set by the Income Maximisation Service Manager, • Contribute to income maximisation projects across areas such as:, • New & Independent Living, • Temporary Accommodation, • Brent Direct Leasing, • Supported Housing, • Ensure arrears are consistently reduced by enforcing rent collection policies and procedures, • Carry out home visits and site-based working to engage directly with tenants in arrears Skills & Experience • Strong experience in income recovery, rent arrears, or housing income services, • Good knowledge of welfare benefits, particularly housing-related entitlements, • Ability to manage sensitive conversations with empathy and professionalism, • Experience working across services to deliver joined-up, resident-focused outcomes, • Target-driven with the ability to manage a varied workload, • Confident conducting home visits and engaging directly with residents Our Values We’re looking for someone who demonstrates: • Proactive collaboration across teams, • Inclusive leadership and support for all residents, • Adaptability in a changing environment, • Curiosity and confidence in solving problems, • A commitment to celebrating success and sharing best practice Additional Information • Hybrid working arrangement based in Wembley, • Immediate start required, • Basic DBS clearance is essential, • This is an ongoing temporary role expected to run until at least October If you have a strong background in rent collection and want to make a meaningful difference supporting residents while protecting income streams, apply now for immediate consideration.

Dear Candidate,Morgan Hunt is currently recruiting for an experienced Housing Support Officer to work with our client based in Uxbridge. This is a fantastic opportunity to join a supportive organization and make a real difference within the community by helping tenants sustain their tenancies and build independent living skills. Location: Uxbridge, UB10 0AE Job Type: Full-time | Temp to Perm - 35hrs per week Salary: £29,235.65About the Role As a Housing Support Officer, you will provide person-centred support to tenants living in supported accommodation, helping them achieve positive outcomes and maintain stable housing.Key Responsibilities • Deliver regular one-to-one support sessions with tenants, • Develop and review support plans and risk assessments, • Support tenants with budgeting, rent payments, and independent living skills, • Assist tenants in accessing benefits, healthcare, training, and employment opportunities, • Maintain accurate support records and case notes, • Liaise with external agencies and partner organisations, • Conduct property visits and health & safety checks, • Promote independence, wellbeing, and tenant engagement What We're Looking For • Minimum 1-2 years' experience in supported housing or a similar role, • Experience supporting vulnerable adults with complex needs, • Good understanding of safeguarding and tenancy sustainment, • Strong communication and organisational skills, • Proactive, empathetic, and reliable approach What's on Offer Weekly pay Supportive team environment Ongoing training and development Opportunity to make a meaningful impact in people's lives Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Job: Tenancy Support Officer (New Builds) Location: Southeast London Contract: 3 months Initial contract (with strong possibility of extension) Rate: 24.28 per hour A local authority in London is seeking an experienced and compassionate Tenancy Support Officer (New Builds) to join its Tenancy Services team. This is an excellent opportunity to support vulnerable residents and help new tenants successfully settle into their homes, sustain their tenancies, and access the services they need to live independently. The Role As a Tenancy Support Officer, you will work closely with new and transferred tenants during the first 6 to 12 months of their tenancy, providing tailored support and guidance to help them establish and sustain successful tenancies. You will manage a varied caseload of tenants with a range of support needs, working collaboratively with internal teams and external agencies to deliver holistic, person-centred support. The role will involve assessing support needs, developing support plans, carrying out risk assessments, and acting as an advocate for tenants to ensure they can access appropriate services and maintain stable tenancies. Key responsibilities include: • Managing referrals and providing tailored support to vulnerable tenants following tenancy sign-up., • Assessing needs and developing support plans that promote independent living and tenancy sustainment., • Undertaking risk assessments and identifying support requirements for tenants with complex needs., • Referring and coordinating support from internal Council services and external agencies, including social services, mental health services, drug and alcohol support providers, and voluntary organisations., • Attending case conferences, safeguarding meetings, MARAC, mental health, hoarding, high-harm, and multi-agency panels., • Maintaining accurate records, databases, case notes, support plans, and performance statistics., • Liaising with and advocating on behalf of tenants regarding tenancy issues, anti-social behaviour, welfare concerns, and support needs., • Supporting tenants with welfare benefits, financial management, debt issues, and rent account monitoring., • Working closely with income teams to reduce arrears and maximise benefit entitlement., • Supporting tenants with repairs reporting and navigating Council housing services., • Investigating complaints from tenants, Councillors, and MPs in accordance with Council procedures., • Working alongside Tenancy Officers and Housing Management teams to ensure successful tenancy outcomes., • Promoting safeguarding, equality, diversity, and inclusion across all areas of service delivery., • Maintaining knowledge of housing legislation, tenancy management practices, and best practice in tenancy support services. Essential Experience • Experience working with social housing tenants, preferably within a local authority environment., • Experience supporting vulnerable individuals and families, including young people, adults, and older residents., • Experience of casework management, assessments, support planning, referrals, and tenancy sustainment., • Knowledge of welfare benefits, housing benefits, and support services available to residents., • Experience attending multi-agency meetings, case conferences, and professional panels involving complex cases., • Ability to identify risks and implement appropriate support interventions., • Strong written communication skills, including report writing, correspondence, and record keeping., • Experience using Microsoft Office applications and housing management databases., • Ability to build positive relationships with tenants, colleagues, and partner agencies., • Strong problem-solving skills and the ability to achieve positive outcomes in challenging situations., • Understanding of safeguarding principles relating to children, young people, and vulnerable adults., • Basic understanding of tenancy management, housing law, anti-social behaviour, and tenancy enforcement issues. Desirable Experience • Experience working with tenants moving into new-build developments or introductory tenancies., • Knowledge of local support services and stakeholder networks., • Experience supporting tenants with mental health needs, substance misuse issues, hoarding behaviours, or domestic abuse concerns., • Experience working within a housing support, tenancy sustainment, or floating support service., • Experience working closely with Housing Management, Income Recovery, and Tenancy Enforcement teams., • Knowledge of best practice in tenancy sustainment and early intervention support.

Housing Officer - East London and Essex\n Rate: £27.53 - £28.12 ph (Umbrella)\n\nWorking pattern - Hybrid 2/3 days on site / in office rest from home\n\nDuration: rolling 3 month contract. Potential to eventually go perm or fixed term.\n\nWe're seeking experienced Housing Officers to join a busy Housing Association, managing a patch across East London and Essex - Redbridge, Barking and Havering (Patches to be allocated) You'll be responsible for tenancy management, estate inspections, ASB cases, and providing high-quality support to residents.\n\nKey Responsibilities:\n\nManage a defined patch, ensuring tenancies are sustained and issues resolved promptly\n\nHandle ASB reports, rent-related queries, and tenancy breaches\n\nCarry out estate inspections and ensure health & safety standards\n\nWork closely with residents, support services, and internal teams\n\nRequirements:\n\nPrevious experience as a Housing / Neighbourhood Officer (essential)\n\nStrong knowledge of tenancy legislation and housing procedures\n\nExcellent communication and case management skills\n\nAbility to work independently and hit the ground running\n\nContract: Rolling 3-month assignment, immediate start.\n\nEden Brown is acting as an Employment Business in relation to this vacancy

Supported Housing Officer\n\nSalary: £23 per hour\n\nLocation: South London Hours: Full-time, 35 hours per week\n\nWe’re recruiting for a South London based charity, who support residents with learning disabilities and complex mental health needs.\n\nThey’re looking for a supported housing officer to support tenants, to sustain their tenancies.\n\nThe role will involve providing support to tenants in the Lewisham, Wandsworth & Southwark areas, so a driver with access to their own car is essential.\n\nKey Responsibilities\n\n· Liaising with local authorities\n\n· Visiting tenants and supporting them to sustain their tenancies\n\n· Sending out rent letters and handling tenant arrears\n\n· Liaising with tenants and staff\n\n· Low level ASB\n\nYou will bring:\n\n· In-depth knowledge of the social housing sector\n\n· Experience of supporting tenants with learning disabilities and complex mental health needs\n\n· A driving license and access to a car\n\nThis vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business

Job title: Senior Housing Officer\n\nLocation: Wembley, London (Travel may be required)\n\nPay: £29.51 Umbrella\n\nStart: ASAP (pending references and right to work in UK)\n\nHybrid 2 days at home after training complete\n\nJob Purpose\n\nAre you passionate about housing, communities, and delivering exceptional customer service? Do you thrive on solving complex problems, building strong relationships, and making a real impact on people's lives?\n\nLooking for a proactive, resilient, and customer-focused Senior Housing Officer to manage a diverse housing portfolio and become the trusted face of the landlord service. This is more than tenancy management—it's about helping residents sustain successful tenancies, supporting vulnerable households, protecting communities, and ensuring people have access to safe, affordable homes.\n\nWhat You'll Be Doing as a Senior Housing Officer\n\nAs a Senior Housing Officer, you'll take full ownership of your housing patch, managing tenancies from let to re-let while delivering a highly visible and responsive service. You'll be empowered to make decisions, work autonomously, and collaborate with a wide range of partners to achieve positive outcomes for residents and communities.\n\nYour responsibilities will include:\n\n Managing tenancies from sign-up through to tenancy termination\n\n Supporting residents to sustain their tenancies and maximise their income\n\n Reducing rent arrears through early intervention and tailored support\n\n Carrying out tenancy audits, property inspections, and estate inspections\n\n Managing anti-social behaviour (ASB) and complex tenancy issues\n\n Working with vulnerable residents and connecting them to support services\n\n Leading estate walkabouts and community engagement activities\n\n Supporting residents with digital inclusion and self-service tools\n\n Acting as the key contact for councillors, resident groups, contractors, and partner agencies\n\n Ensuring homes are let quickly and efficiently to minimise void loss\n\n Representing the organisation professionally at meetings, hearings, and, where required, court proceedings\n\nRequirements of a Senior Housing Officer\n\n✔ Takes ownership and accountability for delivering results\n\n✔ Builds trust and positive relationships with residents and stakeholders\n\n✔ Balances empathy with a commercial mindset\n\n✔ Can confidently manage challenging conversations and complex cases\n\n✔ Is organised, resilient, and able to prioritise a demanding workload\n\n✔ Has experience in tenancy management, income recovery, housing services, or a related field\n\n✔ Understands housing legislation, welfare benefits, and the challenges facing social housing residents\n\n✔ Is committed to creating thriving, safe, and sustainable communities\n\nEssential Requirements\n\n Level 3 CIH qualification (or willingness to obtain)\n\n Experience working in a Senior Housing Officer post or similar\n\n Strong communication, negotiation, and problem-solving skills\n\n Ability to work independently and manage competing priorities\n\n Good IT skills, including Microsoft Office and Teams\n\n * Can commute around Wembley area

Quality Assurance & Standards Officer\n3 month temp - view to go permanent \nBased in West London \n£36.62per hour Umbrella\n\nUndertake a reconciliation of affordable rent agreements. Confirm GLA approvals for all affordable rent units\nReview service charges levied on affordable rented properties and either remove or incorporate them within rent levels.\nRemove or incorporate service charges into rent levels\nDetermine why London affordable rent properties are being charged a rent above LAR rates. Identify cause and correct LAR rent levels\nInvestigate the rents for 1,365 properties and establish whether an overcharge has occurred and if so, establish a repayment procedure. Validate rents and refund any overcharges\nReview the existing property valuations and having a more consistent approach across the housing stock. This exercise needs to be conducted before the impact of rent convergence is modelled. Undertake valuation rationalisation (circa 7500) before rent convergence modelling

Housing Officer\n\nLocation: Brent \nJob Type: Full-time temp until March 2027 \nRate of pay: £22.41 PAYE or £29.51 Umbrella per hour We are seeking a Housing Officer to oversee a portfolio of housing, ensuring high-quality tenancy management, maximising tenant satisfaction, and maintaining compliance with all statutory and regulatory requirements. This role is pivotal in managing the tenant journey from let to re-let, ensuring tenants live in safe, suitable, and affordable homes.\n\nDay-to-Day Responsibilities: \n\nManage all aspects of the tenancy lifecycle, ensuring a high level of service and tenant engagement.\nHandle complex cases with a proactive and commercial approach to deliver successful outcomes.\nMaintain up-to-date and accurate resident records and data, ensuring all interactions are recorded\nAct as the primary contact for the landlord, maintaining strong relationships with tenants and stakeholders.\nLead on estate walkabouts, community meetings, and action plans, ensuring high standards and timely completion of works.\nPromote digital inclusion, assisting tenants in using online platforms for rent payments and service requests.\nSupport tenants in financial management, ensuring access to benefits and services to meet their rental obligations.\nConduct regular health and safety inspections, focusing on compliance and tenant safety.\nManage legal processes related to tenancy enforcement and represent the landlord in court cases as necessary.\nDevelop a deep understanding of tenant support needs, linking them to appropriate services.\nManage anti-social behaviour and other community issues effectively, using a trauma-informed approach.Required Skills & Qualifications:\n\nProven experience in housing or tenancy management.\nStrong understanding of housing laws and tenant rights.\nExcellent communication and interpersonal skills.\nAbility to work independently with a high degree of autonomy.\nProficient in using IT and communication systems for mobile working.\nExperience in handling legal aspects of tenancy and property management.To apply for the Housing Officer position, please submit your CV detailing your relevant experience in this role

Brent, London\n 💷 £21.41 per hour (PAYE) / £28.19 per hour (Umbrella)\n\nWe are currently recruiting for an experienced Income Project Officer to join a busy Housing Management team within a London Borough on a 3-month temporary contract. This is an excellent opportunity for a proactive housing professional to play a key role in income maximisation and tenant support.\n\nThe Role\n\nAs an Income Project Officer, you will be responsible for maximising rental income through effective arrears management, providing support to tenants, and delivering targeted income recovery projects across a range of housing services.\n\nKey Responsibilities\n\nMaximise income through rent collection and arrears management across varied tenures\nProvide advice and support on welfare benefits, including Universal Credit\nEngage directly with tenants through home visits and case management to resolve arrears issues\nWork across services to deliver a joined-up, person-centred approach\nMonitor accounts and take appropriate action to reduce arrears and prevent debt escalation\nSupport tenancy sign-ups to ensure rent is collected from day one\nPrepare reports and maintain accurate records in line with performance and compliance requirements\nIdentify and manage fraud risks and misrepresentation cases\nAttend court and enforcement proceedings where requiredAbout You\n\nWe're looking for candidates who have:\n\nExperience in income collection, rent arrears, or housing management\nStrong knowledge of housing benefits and welfare reform\nExperience supporting vulnerable tenants and complex cases\nExcellent communication and negotiation skills\nAbility to manage a busy caseload independently\nGood IT skills and experience using housing or case management systems\nA proactive, customer-focused approach with a strong sense of accountabilityWhat's on Offer\n\nCompetitive rate: £21.41 PAYE / £28.19 Umbrella\nOpportunity to contribute to a high-performing income service\nValuable local authority experience\nImmediate start available

We are seeking an experienced Quality Assurance and Standards Officer to support a key housing compliance and rent review programme, alongside wider housing rents, income and valuation responsibilities.\n\nFor the initial 3 months, the successful candidate will lead a project to:\n\nReconcile Affordable Rent agreements and confirm GLA approvals.\nReview and rationalise service charges on Affordable Rent properties.\nInvestigate and correct London Affordable Rent (LAR) properties charged above prescribed rates.\nReview rents across the portfolio, identify any overcharges and implement appropriate refund processes.\nUndertake a valuation rationalisation exercise across approximately 7,500 properties ahead of rent convergence modelling.The ideal candidate will have substantial experience in social housing rents, rent compliance, service charges, housing finance and property valuations, with strong analytical and data management skills.\n\nThis is an excellent opportunity to lead a high-profile project with significant impact across a large housing portfolio

We're recruiting an experienced Tenancy Support Officer (New Builds) to support residents settling into new homes within a busy local authority housing service.\n \nThis is a frontline, resident-focused role supporting new and transferring tenants during the critical first 6-12 months of their tenancy. You will work closely with vulnerable households to provide tailored support, prevent tenancy breakdown, and ensure successful long-term sustainment across new build properties.\n\nThe Role \n- Manage a caseload of new and transferring tenants, providing tailored tenancy sustainment support \n- Assess individual needs and develop personalised support plans to promote independent living \n- Support tenants to settle into their homes, understand tenancy conditions and manage their tenancies effectively \n- Work closely with tenancy enforcement and income teams to support tenancy sustainment and address risks early \n- Monitor rent accounts, support with arrears prevention and refer for financial and welfare advice where needed \n- Support tenants to access welfare benefits, manage finances and maximise income \n- Carry out risk assessments, particularly for vulnerable tenants with complex needs including mental health or substance misuse \n- Refer and coordinate support with external agencies including social services, mental health services, probation and voluntary organisations \n- Attend multi-agency meetings including MARAC, safeguarding, hoarding and high-risk panels \n- Maintain accurate case records, support plans and performance data on housing systems \n- Liaise with tenants and advocate on their behalf in relation to ASB, tenancy issues and service access \n- Support tenants with practical aspects of maintaining their home including reporting repairs and managing their environment \n- Investigate and respond to complaints from residents, MPs and Councillors \n- Work collaboratively with housing officers and estate teams to support tenancy management across new build schemes \n- Ensure all work is delivered in line with housing legislation, safeguarding responsibilities and council policies\n\nKey Requirements \n- Experience working with social housing tenants within a local authority, housing association or similar environment \n- Strong experience supporting vulnerable residents with complex needs \n- Knowledge of welfare benefits, housing legislation and tenancy management principles \n- Experience managing caseloads, carrying out assessments and developing support plans \n- Ability to handle complex cases and present at multi-agency meetings or case conferences \n- Strong communication and interpersonal skills, with the ability to build trust and influence outcomes \n- Experience working with partner agencies including health, social care and support services \n- Good understanding of safeguarding for children, young people and vulnerable adults \n- Ability to manage competing priorities and deliver outcomes in a fast-paced environment \n- Strong IT skills including Microsoft Office and housing management systems \n- Understanding of ASB, tenancy issues and early intervention approaches \n- Ability to work collaboratively as part of a wider housing service\n\nWhat You Need to Do Now \nIf you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.\n\nIf you do not hear from us within 48 hours of applying, your application has been unsuccessful.\n\nFootnote \nIf you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. \nEven if you're currently satisfied in your role, we welcome calls from Tenancy Support Officers, Housing Officers and Tenancy Sustainment professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. \nFor more information, call Zubair at Carrington West on (phone number removed). \nBy applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Job Title: HR Officer\n\nLocation: Stockwell, London, SW9\n\nJob Type: £35,000 Per annum\n\nJob Type: Full Time, Permanent\n\nAbout SW9 Community Housing:\n\nSW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Sovereign Network Group.\n\nBeing a community-based organisation, we are seeking to recruit Human Resource Officer, with a focus on service delivery and a people-centre approach.\n\nAbout The Role:\n\nWe have a fantastic opportunity for an experienced HR Officer with a background in employment law to join the organisation. This is a pivotal role within SW9 Community Housing. It is to provide HR advice, administration, and system support to management and to ensure that employees receive a strong level of professional HR support in line with the company strategic goals.\n\nCore Responsibilities:\n\nHR Systems & Administration: Administer the full employee lifecycle via our HRIS, ensuring data integrity, accurate personnel records, and compliant onboarding/offboarding.\nPayroll: Prepare and process monthly payroll data, managing all starters, leavers, and variations with high accuracy.\nData & Reporting: Extract workforce metrics and produce regular reports on headcount, turnover, and absence for management.\nEmployee Relations & Recruitment: Provide admin support for ER casework, disciplinary processes, and end-to-end recruitment coordination.\nL&D & Compliance: Support training scheduling, mandatory compliance monitoring, and assist with HR policy documentation.About you:\n\nEducation\n\nEducated to A Level Standard or equivalent.\nCIPD or equivalent qualification is desirable.Knowledge and skills\n\nClear understanding of HR services and its contribution to the organisation.\nExtensive knowledge of Human Resources and employment law.\nPossesses HR administration and advisory skills to work flexibly and collaboratively.\nSound knowledge of current employment legislation and ability to translate this into workplace practices.\nExcellent attention to detail.\nIntermediate IT and computer skills including Word, Outlook and Excel.\nAbility to work as a part of the team and to work without supervision.\nExcellent organisation skills with the ability to prioritise workload to meet deadlines and adhere to month-end timetable.\nClear and accurate written and verbal communication that is appropriate for the audience and to write HR reports.\nStrong relationship building and stakeholder management skills to liaise with a wide range of people, both internal and external to the organisation.\nEnsures that all work is undertaken in compliance with the Data Protection Acts (DPA).\nAnalytical, with the ability to quickly solve problems through practical and innovative means.\nExcellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.\nAbility to respond to queries promptly.\nPatience and ability to remain calm in stressful situations.Experience\n\nOperational HR experience, providing staff with advice and supporting managers in all aspects of HR.\nA proven track record in coordinating the full employee life cycle.\nRange of experience in the use of computerised HR systems. Experience of Cascade HR is highly desirable.\nExperience in administering payroll and staff benefits.\nExperience of working in social housing desirable.\nExperience in dealing with staff on all levels.Personal Attributes\n\nEnthusiastic and conscientious about delivering and driving forward an excellent service in a customer-based environment.\nAdaptable and 'can do' attitude.Why join us\n\nWhen you work at SW9, you are directly impacting on the lives of our residents. In return for your energy, innovation, and commitment, we offer:\n\nCompetitive salary\nA defined contribution Pensions Scheme (employer match up to 8%)\n5 x annual salary life assurance cover\nCompetitive annual leave entitlement\nInterest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit loan)\nEmployee assistance programme\nExcellent learning & development opportunities\nStaff discount scheme, discounted gym membership\nMedicash - medical cash plan\nA modern office and facilitiesFull details of the role profile available on request.\n\nPlease click on the APPLY button to send your CV for this role.\n\nCandidates with the experience or relevant job titles of; HR Advisor, HR Administrator, Payroll Administrator, HRIS Management, Employee Relations Support, Recruitment Coordination, HR Data Reporting, Onboarding & Offboarding, CIPD, Employment Law Compliance, Payroll Processing, HR Systems, Absence Management may also be considered

Exposure to service charge processes (highly desirable). An exciting opportunity has emerged for a Rent & Service Charge Officer to join one of Adecco's most improved public sector clients in a temporary assignment until our client recruits permanently to the post (£38,637 - £40,404 per annum)

Quality Assurance & Standards Officer (Housing). Quality Assurance & Standards Officer. This role is part of an ongoing requirement to support housing quality, compliance, and rent assurance across the borough.

The Accountancy Officer will play a key role in supporting financial processes within the public sector. A successful Accountancy Officer should have:. Strong experience in rent accountancy, housing finance, or income management.

Are you an experienced Rent Accountancy professional with a keen eye for detail and a passion for delivering excellent customer service? The London Borough of Camden is looking for a Rent Accountancy Officer to join its Housing Services team and play a key role in ensuring the smooth administration,

Intensive Housing and Support Officer- Kingston area, Maternity Cover 6 months Full time: Monday to Friday 09:00-17:00 We are currently recruiting for an Intensive Housing and Support Officer on behalf of one of our valued housing sector clients. This is an excellent opportunity for an experienced housing professional who is passionate about supporting vulnerable individuals to maintain stable accommodation, improve their wellbeing, and achieve greater independence. About the Role As an Intensive Housing and Support Officer, you will be responsible for delivering high-quality housing management and tenancy sustainment services to vulnerable tenants living in supported accommodation. You will work closely with tenants, local authorities, social care professionals, and external agencies to ensure positive tenancy outcomes while maintaining compliance and property standards. Key Responsibilities Manage a caseload of properties and tenants, ensuring tenancy agreements are upheld and sustained. Conduct regular property inspections, risk assessments, and health & safety checks. Monitor rent and service charge accounts, proactively managing arrears and supporting tenants to access welfare benefits. Provide person-centred tenancy support to individuals with complex needs, including mental health conditions, learning disabil...

Rent Arrears Officer Reporting to: Rent Team Lead Working Pattern: Full-time This is a fantastic opportunity for a real "people person", to support the Rent Team of this growing property maintenance company . You will manage tenant relationships and rent accounts. The successful candidate will act as a bridge between tenants and the office, particularly engaging with individuals who are difficult to contact regarding their rental payments. Dealing with rent arrears is a key part of the role and will include: • Liaise with residential tenants over the phone and at their properties across London to establish contact and resolve rental payment issues, • Engage with non-responsive or vulnerable tenants to support rent payment and communication, • Chase outstanding rental payments, • Assist tenants with completing paperwork (e.g., housing benefit or Universal Credit forms), • Gather and relay key information back to the Rent Team, • Mediate and problem-solve tenant issues to support rent recovery, • Encourage and support tenants in maintaining or reinstating benefit claims, • Build rapport and maintain positive relationships with tenants, • Maintain accurate records of visits and interactions, • Work closely with the office-based Rent Team to follow through on cases Key Requirements • Strong interpersonal and communication skills ...

A Housing Association in the Gloucestershire area is seeking an experienced Leasehold Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with a strong background in leasehold management, shared ownership, right to buy and income recovery to make an immediate impact within a customer-focused organisation. Key Responsibilities of a Leasehold Officer: Manage a portfolio of leasehold, shared ownership, right to buy and commercial premises cases, ensuring compliance with relevant legislation and policies. Process Right to Buy and Shared Ownership transactions from application through to completion, ensuring statutory timescales are met. Administer service charges, income collection and arrears management processes to maximise revenue and minimise debt. Manage commercial premises, including rent collection, lease compliance, renewals and tenant liaison. Work closely with legal representatives and internal stakeholders on property transactions, lease variations, easements, lender consents and related matters. Undertake Anti-Money Laundering (AML) and fraud prevention checks in line with regulatory requirements. Respond to customer enquiries and provide a high-quality service to leaseholders, shared owners and commercial tenants. Conduct home visits, site inspections and customer meetings as required. Support budget monitoring, reporting and service improvement initiatives. Essential Requirements of a Leasehold Officer: Substantial experience within a Leasehold Officer or Leasehold Management role. Strong knowledge of leasehold legislation, Right to Buy and Shared Ownership processes. Experience managing service charges, income collection and arrears recovery. Understanding of commercial lease management principles. Knowledge of Anti-Money Laundering (AML), fraud prevention and safeguarding responsibilities. Excellent communication, stakeholder management and problem-solving skills. Housing qualification at Level 3 or above (or equivalent professional qualification) desirable. What's on Offer: Temporary contract with immediate start available. Hybrid working arrangement. Opportunity to join a well-established Housing Association and contribute to the delivery of high-quality leasehold services. Competitive hourly rate dependent on experience. If this Leasehold Officer role is of interest, please apply or contact TPBN1_UKTJ

To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with the rent recovery process To receive transfers from the 1st Stage Rent Recovery team and other teams as applicable To ensure tenants with high rent arrears receive focused input to resolve i

You keep services accessible: You believe in working to make services approachable, transparent and easy going the extra mile to meet the diverse needs of residents. You will be providing a person-centred housing income collection service across the borough which will include: Responsibility for inc

What we are looking for We are seeking a candidate with experience in delivering excellent customer service and managing rent and service charge processes with accuracy and reliability. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, cap

A large Housing Association is looking for a Property Management Officer on a temporary basis for approximately 3 months in West London Key responsibilities are as follows As a Property Management Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the progress. Where issues arise that you cannot deal with directly, you will work on behalf of residents and with other stakeholders, engaging services inside and outside to ensure their needs are met. However, you will retain responsibility when other people are involved, making sure that they do what they agree to do Hourly rate PAYE £23.07 and £30.50 Umbrella. 5 days in the office and no WFH Essential Requirements Must have worked in property management and have experience in Leasehold and Service charges Excellent interpersonal skills and able to pick things up quickly Excellent on Word & Excel Must be immediately available or on short notice Able to work in West London

Neighbourhood Officer South London | 4 Days Per Week in the Office | Temp to Perm Opprtunity An exciting opportunity has arisen for an experienced Neighbourhood Officer to join a well-regarded Housing Association in South London on an interim basis. This is a hands-on role suited to an experienced housing professional who is confident managing a varied neighbourhood patch and delivering a high-quality tenancy management service to residents. You will play a key role in supporting tenants, resolving complex housing issues and ensuring neighbourhood standards are maintained. Working closely with operational teams and residents alike, you will be responsible for managing a broad range of housing management duties including tenancy management, anti-social behaviour, income recovery, estate management and resident engagement. Key Responsibilities • Managing a full tenancy management caseload across a designated patch, • Dealing with anti-social behaviour, neighbour disputes and tenancy breaches, • Supporting tenants with sustainment and welfare-related matters, • Managing rent arrears and income recovery processes, • Conducting estate inspections and ensuring communal areas are maintained, • Handling void inspections and supporting the lettings process, • Liaising with contractors, local authorities and external agencies, • Preparing legal documentation and attending court where required, • Promoting resident engagement and supporting tenant involvement initiatives About You To be considered, you will need: • Extensive experience within social housing or neighbourhood management, • Strong knowledge of housing legislation and tenancy management, • Proven experience managing ASB and complex tenancy cases, • Experience handling rent arrears and income recovery, • Excellent communication and stakeholder management skills, • The ability to work independently whilst managing a busy and varied caseload, • Experience using housing management systems and Microsoft Office Additional Information • South London based, • 4 days per week office-based, • Collaborative and supportive working environment, • Immediate start available, • Competitive hourly rate depending on experience If you are an experienced Neighbourhood Officer looking for your next interim opportunity and are comfortable working in a fast-paced housing environment, please apply with your updated CV

We're looking for a kind, compassionate and resilient Customer Contact Centre Officer to join our Central Service Team located in Islington. £26,936.00 per annum, working 35 hours per week. Fixed Term Contract for 12 months Want to feel in control of your career? You'll feel at home here. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light CardAll applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead. As a member of the Customer Call Centre be the first point of contact for customers and staff throughout the organisation on all enquiries Deal with enquiries on Housing Management, Maintenance and Customer Support Receive and action maintenance requests for owned, managed or leased properties Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure Data entry into IT systems and databases for reporting and performance indicators Support of administration functions within the teamAbout you: Approachable and open behaviour. Works as part of a group or team A strong approach and commitment to providing an excellent customer service Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure theirWhat you'll bring: Essential: Educated as a minimum to GCSE English and Maths or equivalent IT literate and can use Microsoft software packages and housing management systems Customer service skills especially verbal At least two years experience in working in a call centre, property and/or customer services environmentAbout us: We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds

Role: Supported Housing Officer Contract Length: 6 Months Rate: £18-£20 per hour Office Presence: 5 Days a week on site We are currently working with a well-established housing provider in West London to recruit an experienced Interim Supported Housing Officer. This role is ideal for a housing professional with a strong background in supported housing and experience working with vulnerable client groups. The role You will deliver a high-quality supported housing service, managing a caseload of residents with complex needs and supporting them to maintain their accommodation and achieve positive outcomes. Key responsibilities include: Managing a supported housing caseload and delivering housing-related support Working with residents experiencing mental health issues, asylum seekers, ex-offenders, and individuals affected by domestic abuse Completing support plans, risk assessments, and safeguarding referrals Supporting tenancy sustainment and addressing issues such as rent arrears and anti-social behaviour Liaising with local authorities, probation services, health professionals, and specialist support agencies Promoting independence while ensuring residents’ safety and wellbeing Maintaining accurate records and case notes using housing management systems 5 Days a week on site Essential experience To be considered for this role, you must have: Previous experience working as a Supported Housing Officer Proven experience supporting vulnerable client groups, including: Individuals with mental health needs Asylum seekers Ex-offenders Survivors of domestic abuse Strong knowledge of safeguarding, risk management, and support planning Excellent communication, resilience, and case management skills

Income Collection Officer Location: Arlington, London NW1 Pay: £17 per hour Start Date: 6th July Full-time / Temporary (with potential to extend) The Role We are currently recruiting for an experienced Income Collection Officer to join a busy team, with a strong focus on arrears management and income recovery. This is a fast-paced role suited to someone confident in handling debt collection and negotiating sustainable repayment solutions. Key Responsibilities Proactively manage a caseload of rent accounts in arrears Contact tenants to collect outstanding debts via phone, email, and written communication Assess financial circumstances and agree realistic payment plans Monitor and review repayment arrangements to ensure compliance Take appropriate recovery action where agreements are not maintained Liaise with internal teams and external agencies where necessary Maintain accurate and up-to-date case records About You Proven experience in income collection / debt recovery is essential Strong background in managing arrears and negotiating payment plans Confident communicator with excellent negotiation skills Able to handle difficult conversations professionally and empathetically Highly organised with good attention to detail Experience within housing or local authority is desirable but not essential What's on Offer Competitive hourly rate of £17 per hour Immediate start (6th July) Opportunity to build experience within a reputable organisation Supportive team environment Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing Association clients in London. What the Job Will be doing • Managing a caseload of current and former tenant rent accounts, ensuring income is maximised and arrears are minimised, • Monitoring rent accounts and taking early intervention action to prevent arrears from escalating, • Contacting residents through telephone calls, home visits, letters, emails and interviews to recover outstanding debt, • Negotiating realistic repayment arrangements and monitoring ongoing compliance, • Preparing and progressing arrears cases for legal action where appropriate, • Managing garage rent accounts and associated arrears recovery activity, • Providing residents with advice and support relating to rent payments, budgeting, debt management and welfare benefits, • Assisting residents with Universal Credit, Housing Benefit, Discretionary Housing Payments and other financial support schemes, • Identifying vulnerable residents and working with support agencies to sustain tenancies and prevent evictions, • Conducting home visits and delivering a resident-focused service that promotes positive outcomes, • Working collaboratively with Housing Officers, Customer Service teams and external agencies to resolve complex cases, • Meeting income collection targets and contributing to service improvement initiatives, • Ensuring all activity complies with housing legislation, data protection requirements and organisational policies What You Will Need • Experience of rent arrears recovery within a Housing Association, Local Authority or TMO environment, • Experience managing a caseload and achieving collection targets, • Strong negotiation skills and experience agreeing repayment arrangements with residents, • Knowledge of Universal Credit, Housing Benefit and financial inclusion principles, • Understanding of tenancy sustainment and social housing practices, • Experience conducting home visits and managing challenging conversations, • Knowledge of legal remedies available for debt recovery, • Excellent customer service and communication skills, • Ability to work independently and manage competing priorities effectively

A reputable housing provider in South London is seeking an experienced Senior Neighbourhood Officer to join their housing operations team on a temp-to-perm basis. Location: South London Rate: £28.50 - £30.00 per hour Umbrella / £22.00-23.50 PAYE (depending on experience) Contract: Temp to Perm Working Pattern: 35 hours per week | 4 days office based | 1 day WFH by agreement Start Date: Immediate Start Available DBS: Clear DBS required The ideal housing professional will be managing under 500 properties across multiple sites throughout South London. This opportunity would suit a highly capable housing professional with strong all-round tenancy and neighbourhood management experience, particularly within smaller Housing Associations/Local Authority or community-focused providers. This is a hands-on role requiring someone who can confidently manage a varied patch, take ownership of complex cases and support junior staff whilst delivering an excellent resident-focused service. Key Responsibilities Managing a full housing management caseload Leading on Anti-Social Behaviour (ASB), neighbour disputes and tenancy breaches Managing rent arrears and income recovery cases Overseeing void management processes and tenancy sign-ups Supervising and supporting a junior staff Conducting tenancy audits, estate inspections and compliance checks Initiating legal action where required Liaising with maintenance teams regarding communal and property issues Supporting tenant engagement and community initiatives Producing performance and arrears reports for senior managementEssential Experience Minimum 5 years’ experience within social housing Strong end-to-end housing management experience Proven background managing: ASB cases Rent arrears Void management Tenancy audits Experience supervising or mentoring staff Up-to-date knowledge of housing legislation and tenancy management practice Experience working within a smaller Housing Association environment would be highly advantageous Strong IT skills and experience using housing management systemsDesirable Level 3 Housing qualification or willingness to work towards CIH membership Income maximisation experienceYou will be an organised, resilient and customer-focused housing professional capable of managing complex tenancy issues independently whilst contributing positively within a small collaborative team environment. The successful candidate will be comfortable balancing tenancy sustainment, enforcement, resident engagement and operational performance across a busy neighbourhood patch. Additional Information All staff are expected to attend the office on Wednesdays Office located within walking distance of a South London Underground station Immediate interviews and start availableIf you are an experienced Senior Housing or Neighbourhood Officer looking for your next long-term opportunity within a respected housing organisation, Apply Today

Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension £21.70 per hour PAYE / £28.29 per hour UmbrellaTo manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

A place to create moments that matter Location: 100% onsite, you'll work across 2 schemes in the Yorkshire region. Salary: £30,912 per annum Permanent, 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. Its this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home • and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer) , youll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through lifes changes, to resolving challenges with empathy and professionalism, youll be a trusted presence and a force for good. What Youll Do: Be a visible, supportive presence in our schemes, building strong relationships with residents. Work closely with lettings teams to ensure smooth move-ins and positive first impressions. Encourage community engagement and help residents live independently for as long as possible. Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. Collaborate with internal teams and external partners to deliver joined-up support. Escalate and take cases to court as a last resort, ensuring all other options have been explored first. Why This Role Matters: You wont just be managing housing - youll be creating safe, supportive environments where people can thrive. Every day, youll make a meaningful impact in someones life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is £30,912 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you Experience delivering housing management services within a specialist or generic housing context. CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience Strong understanding of anti-social behaviour management and rental income collection processes. Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. Knowledge of safeguarding practices within a housing context. Regular business travel will be necessary to other Accent sites and off-site meetings as required. Successful candidates will undergo a DBS check and social media checks as part of our onboarding process. Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the hiring manager. Youll learn more about the role and team, and well get to know you your experience, goals, and what you bring. Planned date: 26th June via Teams Stage 2: A Place to Show Your Strengths An in person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance. You'll also have the opportunity to walk around the scheme and meet some of our customers on the day. Planned date: 3rd July at our Bradford office. We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, youll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please dont delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If youre looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. REF-229 085 TPBN1_UKTJ

MMP Consultancy are looking to recruit a Housing Officer to join a Local Authority based in East London. As a Housing Officer you will require to provide an excellent customer focused service for all tenants ensuring that the housing schemes and properties are well managed, and the environment is well maintained. Working proactively and closely with tenants to address environmental, property and tenancy issues ensuring tenancies are sustained. Duties: Maximising income collection and monitoring arrears, including signposting tenants to obtain relevant information and support in respect of housing and welfare benefits and debt management Ensure that notice of tenancy termination and properties are re-let in accordance with agreed timescales. Preparing property write ups for Choice Based Lettings and advising tenants/applicants on the clients lettings and allocations policy. Responsible for risk assessments for all general needs applicants and liaising with the borough for nominations. Day to day administration of the general needs lettings and allocations, general enquires including sign ups and six week follow ups Working with colleagues to provide advice and support to tenants in respect of low level anti-social behaviour within the general needs. Preparing tenancy sign-ups for general needs tenants. Undertake routine correspondence in respect of tenancy matters, including issuing standard letters in respect of rent arrears and breaches of tenancy conditions, occasionally undertaking visits to tenants and at all times maintaining accurate tenancy/applicant records. Participating in on-call rota. Health and Safety scheme inspections. Identifying and reporting on health and safety issues including damp and mould.Requirements: Working knowledge of housing legislation, including Choice Based Lettings, tenancy enforcement, debt recovery, welfare and other benefits and tenant involvement. Knowledge of lettings and allocations, rent collection and arrears management, repairs and maintenance, tenancy disputes and anti-social behaviour policies and procedures and their application. Understanding of the framework and regulatory context for social housing and local authority services and the legislative framework that underpins the delivery of housing services and tenancy management. Provide a customer focused service, responding proactively and positively, keeping customers informed and managing customers' expectations appropriately. Ability to mange situations in which customers are unhappy about the level or quality of service, to find solutions to problems in a timely manner

Client Local Authority in Barking Job Title Housing Officer Pay Rate £22.54 an hour PAYE/£29.42 an hour UMBRELLA Hours 35 Hours a week(Mon-Fri) Duration Initial 6 Month Contract Location HYBRID WORKING- 3 Days office based/site visits in Barking Description The Housing Officer is the custodian of the estates and neighbourhoods which they manage and should have influence over place shaping. They will foster better relationships with tenants, ensuring that tenancy agreements are upheld by both parties and provide an important first point of contact for tenants who require support. Patch sizes will be around 650. Specific Accountabilities of the Role Responsibility for the 'key to key' processes: from initial viewings to the collection and terminations of tenancies (including garages) to maximise income from rent and service charges. Work as part of a team of Housing Officers, supporting colleagues as necessary to achieve individual and shared objectives. Upholding and promoting the values of the Housing Team. Oversee viewings, sign-ups of new tenancies and take ownership for properties being let within the agreed timescales. Ensure tenancies are ended in a timely manner, and that prompt action is taken where it is believed a property has been abandoned. Ensure new tenants are aware of their roles and responsibilities during settling in visits and during their probationary period, to provide the best start to their tenancy Undertake tenancy audits, collecting and maintaining up to date information about our customers and using this as an opportunity to resolve any customer or property related issues Ensuring tenants are provided with the correct support to make their tenancy a success. This may include signposting to a specialist support service and/or linking in with health or social work service to address issues such as hoarding. Conducting property inspections in relation to the sale, letting and transfer of properties Provide an effective tenancy management service including dealing with issues of succession, change of name, changes in circumstances and breaches of tenancy conditions in accordance with legislation and Council policy Take tenancy action, where necessary, including the compilation of evidence and preparation of witness statements in a timely manner. This may also include attending Court to represent the Council To represent the Council to obtain injunctions where needed to facilitate access to properties to ensure compliance with regulatory conditions Providing tenants with information, advice, guidance and signposting to ensure that opportunities for income maximisation are taken Experience: Working knowledge of tenancy and leasehold law and their application. With an understanding of key local issues across the housing sector generally Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Rental Income Support Officer Location: London Working pattern: Hybrid, 2–3 days on site Contract: 3 months initially Rate: £23.94 per hour PAYE / £30 umbrella An exciting opportunity has arisen for an experienced Rental Income Support Officer to join a busy local authority team. This role is focused on maximising rental income, reducing arrears and supporting residents to sustain their tenancies. You will manage a patch of rent accounts and take a proactive approach to income recovery through early intervention, resident engagement and effective case management. Working in a commercially focused environment, you will balance strong income collection with excellent customer care. Responsibilities Manage a patch of rent accounts and act as the first point of contact for rent-related queries. Take early action on arrears through phone calls, home visits and case follow-up. Negotiate and monitor affordable repayment agreements. Draft clear, tailored correspondence to residents. Prepare cases for court officers and support possession and stay hearings. Attend evictions where required. Work with tenancy teams, welfare benefit officers, debt advice agencies and social care. Maximise Housing Benefit take-up and support residents affected by Universal Credit, the Benefit Cap and spare room subsidy. Identify vulnerable residents and make appropriate referrals to specialist support services. Maintain accurate records, reports and case notes. Support the wider team through cover, training and shared best practice.About you Experience of income management in social housing or local government. Strong knowledge of housing legislation, welfare benefits and the court pre-action protocol. Confidence negotiating sustainable repayment plans. Strong communication skills and a customer-focused approach. Ability to manage a busy caseload independently. NEC, Voidscope or RentSense experience is highly desirable.This is a fantastic opportunity for a housing professional who is confident, resilient and committed to delivering results while supporting residents. Apply now for immediate consideration. Rental Income Support Officer, Income Recovery Officer, Rent Arrears Officer, Housing Income Officer, Social Housing, Local Authority, Housing Benefit, Universal Credit, Tenancy Sustainment, Court Pre-Action Protocol, Possession Hearings, Rent Collection, Debt Recovery, Welfare Reform, NEC, Voidscope, RentSense, London Jobs, Hybrid Working

Sheltered Housing Officer London | Hybrid Working Rate: £25.10 per hour (Umbrella) Initial Contract Length: 3 Months Extension Potential: Likely Start Date: ASAP Working Hours: Full Time (36 Hours Per Week) Role summary Working as part of a dedicated housing team, you will play a key role in maintaining safe, supportive, and well-managed housing environments. You will support residents to sustain their tenancies, access appropriate services, and maintain a positive quality of life through a proactive and person-centred approach. This is a fully on-site role requiring attendance across sheltered housing schemes five days per week. What you will do as a Sheltered Housing Officer ·Deliver an enhanced tenancy and estate management service tailored to older and vulnerable residents ·Carry out regular scheme inspections to ensure communal areas are safe, clean, and well maintained ·Coordinate with voids and property teams to support the rehousing process, including inspections, viewings, and tenancy sign-ups ·Support residents with tenancy sustainment, welfare benefits, and rent account management, taking early action to prevent arrears ·Identify and report tenancy breaches including antisocial behaviour, illegal occupation, and subletting ·Respond appropriately to emergencies while maintaining compliance with safeguarding and health & safety procedures What you will need as a Sheltered Housing Officer ·Previous experience within housing management, supported housing, or a customer-facing role supporting older or vulnerable residents ·Strong understanding of tenancy management, rent arrears prevention, and relevant housing legislation ·Knowledge of safeguarding procedures and experience supporting vulnerable individuals ·Excellent communication and organisational skills with the ability to manage competing priorities ·Confident using IT systems to accurately update and maintain housing records ·Empathetic, adaptable, and self-motivated with a genuine passion for improving residents' wellbeing ·Ability to work fully on-site across sheltered housing schemes five days per week What's on offer ·£25.10 per hour Umbrella ·Hybrid working arrangement with site-based responsibilities ·Opportunity to make a meaningful impact within sheltered housing services ·Supportive team environment within a well-established housing service Apply now or contact the team to discuss the Sheltered Housing Officer opportunity further