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A Housing Association is currently looking for a Senior Housing Officer on a temporary basis for about three months responsible for a patch in South London Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Manage landlord repair requests through Workwise ensuring work is completed to the residents’ satisfaction. Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management. Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record This role is 100% based in the office and out on site This roles pays £23.07 PAYE umbrella rate £30.50 Essential Must have a consistent work history as a Senior Housing Officer within Social Housing Excellent communicator Must be immediately available or on short notice Locationally would be able to deal with a SE London & Croydon patch

4Recruitment Services are seeking to recruit an exeperienced Lettings Officer for our client based in Wembley. JOB PURPOSE: To co-ordinate the process of letting all void properties from receipt of notification of tenancy termination to sign up of new tenancy. To maximise rental income by ensuring that targets for re-letting empty homes are met. Provide a proactive, professional service for voids and lettings. Aiming to be one step ahead of the process at all times, pre-empting queries with timely updates either through system records or direct communications. DUTIES AND RESPONSIBILITIES INCLUDE: To arrange a carry out all viewings and sign ups with customers. To provide an efficient administrative function, including compiling and logging data, and responding to customers’ enquiries and complaints and assisting the Voids Team to deliver an excellent service across all areas. To deliver a customer focused letting service associated with letting a range of tenure types. Be the first point of contact for all queries that may arise within the team, ensuring information and responses are turned around in a timely manner and in accordance with procedures, standards and targets for performance and customer satisfaction. Manage all documentation and preparations required for viewings, sign ups and property receipt and handover. Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer. Aim to promote self-sufficiency in our services while offering support to those that need extra help. Work with partners to set, coordinate, track and ensure completion of actions with other services to get things done for the customer, which meet or exceed customers’ expectations. Liaise with customers and internal stakeholders to facilitate a seamless end-to-end lettings process. Provide all customers with a clear and consistent level of information to facilitate a clear understanding of obligations when ending a tenancy, signing new tenancy agreements, enforce tenancy agreement terms, and recharge with outgoing tenants. Improve the collection of people and property related data including photographs throughout lettings process and enter it into relevant systems. Offer proactive resolution of customers’ complaints and members’ enquiries regarding the service ensuring all issues are remedied and a formal response is provided concluding the case within the legislative framework. Coordinate bookings and appointments to ensure smooth progression of voids works in multi-agency setting. Ensure records are kept up to date and information circulated to all relevant stakeholders including contractors, Housing Needs, Neighbourhood Services, Rent Accounting, Adaptations and Regeneration teams. To input void and maintenance specifications received from surveyors/contractors and other sections of the Council. Liaising with contractors and clients at local level, attending and minuting meetings as and when required. Be responsible for identifying properties or types of properties which are becoming hard to let and discuss innovation as to ensure properties continue to be let meeting needs of customers. ESSENTIAL REQUIREMENTS INCLUDE: Experience of social housing, voids, lettings, tenancy management or property services would be highly desirable. Experience of working in a customer-focused administrative or housing environment. Excellent organisational and time-management skills. The ability to manage a high volume of work and meet deadlines and performance The ability to build effective working relationships with internal and external stakeholders. Experience of coordinating contractors, appointments, works or services would be advantageous. Good IT and data-management skills, with the ability to use relevant systems and maintain accurate records. Basic DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in North West London who are looking to appoint a Lettings Officer for the 3 months ongoing, at the rate of £24.65 per hour umbrella Job responsibilities We are seeking a proactive and customer-focused Lettings Officer to manage the allocation and letting of properties, ensuring homes are let efficiently and in line with relevant policies and procedures. The role involves coordinating viewings, verifying applicant eligibility, managing offers and tenancy sign-ups, maintaining accurate records, and liaising with applicants, tenants, and internal teams to ensure a smooth lettings process and minimise property void periods. Manage the end-to-end lettings process, from property becoming available through to tenancy sign-up. Allocate properties in accordance with the organisation's allocations policy and relevant housing legislation. Review applications and verify applicant eligibility, documentation and supporting evidence. Arrange and conduct property viewings, ensuring prospective tenants are kept informed throughout the process. Make offers of accommodation and coordinate tenancy sign-ups, ensuring all paperwork is completed accurately. Liaise with applicants, tenants, housing officers, repairs teams and external agencies to support an efficient lettings service. Monitor vacant properties and work proactively to minimise rent loss and reduce void periods. Maintain accurate records of offers, refusals, sign-ups and property availability. Ensure properties are ready for letting by liaising with repairs and maintenance teams. Provide excellent customer service, responding to enquiries and resolving issues professionally and promptly. Ensure all lettings activities comply with relevant legislation, policies, procedures and equality requirements. Monitor lettings performance and contribute to service improvements and performance targets. Handle sensitive and confidential information in accordance with data protection requirements. Identify and escalate complex cases, safeguarding concerns or potential tenancy risks where appropriate.Should your skills match the above please send through your updated CV. Eden Brown is acting as an Employment Business in relation to this vacancy

A housing association is looking for a passionate Tenancy Sustainment Officer to join its Customer Experience Team and help customers maintain their homes, live independently and thrive in their communities. This is a fixed term 12 month contract. The Role You will provide housing-related support to customers, including those who may be vulnerable or require additional assistance. Working closely with customers and partner agencies, you'll help people sustain their tenancies and achieve positive outcomes. Key responsibilities include: Supporting new and existing tenants to maintain successful tenancies. Providing advice around rent arrears, repairs, property condition and anti-social behaviour. Helping customers understand and comply with their tenancy agreements. Developing action plans and providing regular support. Acting as an advocate and helping customers access appropriate housing, health, welfare and community services. Building strong relationships with customers, colleagues and external agencies. Maintaining accurate records of support and outcomes. About You We are looking for someone who is passionate about supporting others and making a positive difference. Strong communication and relationship-building skills. Experience of supporting people to achieve positive outcomes. A proactive and solution-focused approach. Good organisational and record-keeping skills. The ability to work effectively with a range of customers and partner organisations. A commitment to treating people with dignity, respect and compassion. Experience in housing, support work, social care or community services would be beneficial, although transferable experience will be considered. What is on offer 26 days' annual leave £27,469 per annum + £2,405 annual car payment Birthday leave Occupational pension Health cash plan Flexible benefits package. Support for qualifications, conferences and learning Agile working and a supportive, inclusive environment An enhanced DBS check will be required as part of the pre-employment process. NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy. TPBN1_UKTJ

1 week ago Be among the first 25 applicants Hybrid role – with a requirement for at least 1 day per week in our New Malden or Sheffield office. We founded Homeprotect on a simple principle – to provide protection to people underserved by the home insurance industry. We’re experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We can cover people who travel a lot, run a business from home or even collect rare treasures. We protect people who love living in a listed building, having a view of a river or sunbathing on a flat roof. We can do this because our smart tech enables our customers to get an instant, online quote to cover a huge range of complex needs and our UK customer support teams are on hand to provide information and support when only a real person will do. Our insurance has already empowered hundreds of thousands of people to protect their homes and the things they love. But we’re not content with being the leading provider of what’s called “non‑standard” insurance. We believe there’s no such thing as “standard.” We’re all unique and we all deserve home insurance designed with our individual needs in mind – something our combination of real people and smart tech enables us to do. Our simple promise? Whoever you are and wherever you live, with Homeprotect we’ve got you covered. Our customers come from all walks of life and so do our people. We’re a small but perfectly formed team, made up of insurance industry specialists alongside a diverse mix of technologists, data scientists and customer and marketing champions from all sorts of industries and backgrounds. We all bring our individual expertise, an appetite for innovation and a shared ambition to empower people to protect their homes and the things they love. Working in a fast‑paced environment where change happens regularly is how we do things. We also recognise that you do your best work when you have the right balance, and that’s why we have fully embraced hybrid working, and in some cases, fully remote working, giving our teams the flexibility to choose the right location and working hours that fit them. We prefer to focus on the outputs of their work, not where they complete it. That said, there will be times when getting together in one location makes sense, but day‑to‑day, our teams have the freedom to decide where to work and we trust that they’ll make the right decision balancing the business needs and their own preferences. Most companies think their culture is great, but at Homeprotect we have the proof to back this up. We have been recognised externally as a Great Place to Work for the last six consecutive years. Reporting directly to the Chief Operating Officer this role is accountable for the following business critical areas: • Own and maintain the organisation‑wide Operational Resilience framework, ensuring alignment with UK regulatory requirements, • Lead the refresh and testing of Important Business Services (IBS), impact tolerances, mapping and scenario testing activities, • Coordinate with business areas to ensure resilience risks, issues and vulnerabilities are identified, documented, and mitigated, • Maintain and update Customer Operations risk registers, ensuring risks are accurately assessed, scored, and monitored, • Oversee the design, implementation, and testing of key operational controls across Customer Services and Claim Operations, • Provide challenge and support to risk owners to ensure effective risk mitigation and control operation, • Conduct assessments of existing and emerging industry regulation (e.g., FCA, ICO) and evaluate operational impacts, • Translate regulatory requirements into clear business actions and monitor completion, • Act as a subject matter contact for regulatory change across customer‑facing operations, • Provide risk and resilience input to change initiatives, digital transformation projects, and process redesign, • Undertake formal risk assessments for change, ensuring risks, dependencies, and controls are understood and addressed, • Support project teams with compliance considerations and readiness for regulatory change, • Partner with the supply chain management team to ensure third‑party arrangements integrate with the overall assurance framework, • Support oversight of supplier resilience, risk assessments, controls, and performance monitoring, • Contribute to reviews of third‑party incidents, service gaps, and contractual assurance requirements, • Work with the Group‑wide Incident Manager to provide customer assurance on ongoing incidents and emerging issues, • Support proactive identification of potential operational incidents and coordinate mitigation actions, • Assist with root‑cause analysis, lessons learned exercises, and tracking of follow‑up actions, • Lead and coordinate the group‑wide fraud strategy, ensuring alignment across Customer Services, Claims, and all business units, • Monitor fraud trends, emerging threats, and industry developments to inform prevention and detection activities, • Work with fraud operations, data teams, and suppliers to strengthen controls, maintain regulatory compliance, and mitigate fraud risk, • Support the development of fraud‑related policies, reporting, and governance, • Produce high‑quality risk, resilience, fraud, and assurance reporting for senior leadership, committees, and regulators, • Communicate risk and fraud insights clearly to operational teams, senior managers, and external stakeholders, • Promote a strong risk, fraud awareness, and compliance culture across customer operations, • Strong knowledge of Operational Resilience, business continuity, and FCA regulatory obligations, • Good understanding of risk management frameworks, control design, and assurance methodologies, • Experience in insurance operations, ideally in home insurance, customer service, or claims, • Understanding of fraud detection, prevention controls, and regulatory expectations within the insurance sector, • Ability to interpret and communicate regulatory change in a practical, business‑focused way, • Understanding of third‑party risk management and supply chain assurance, • Experience supporting incident management, risk assessments, or operational change, • Ability to analyse operational processes, resilience vulnerabilities, and fraud risks, recommending actionable improvements, • Strong critical thinking with the ability to challenge constructively, • Data‑literate with the ability to interpret risk metrics, control results, fraud trend data, and incident patterns, • Clear and confident communicator able to explain complex risk, resilience, and fraud concepts in simple terms, • Skilled at building relationships with operational teams, fraud specialists, risk owners, project managers, and suppliers, • Influential and credible with senior leaders and cross‑functional stakeholders, • Proactive, organised, and able to manage multiple priorities simultaneously, • Strong attention to detail with a structured and methodical approach, • Confidence to provide balanced challenge while supporting continuous improvement, • Committed to maintaining high standards of governance, compliance, fraud prevention, and customer outcomes We think we have a fantastic company culture and welcome new team members with open arms. We also offer a great range of benefits, including: • A genuinely flexible approach to work. We are really supportive of you flexing your hours and location to help you keep everything in your life in balance, • Opportunities to focus on your professional growth whether that’s through training or other personal development opportunities – we want you to build your long‑term career with us, • Discount of 50% when you choose to take out a home insurance policy with us, • An in‑house wellbeing programme including seminars and workshops from wellbeing coaches and professionals, • Home working starter kit and money to spend on additional equipment you may need, • Charitable giving scheme, so you can donate to our partner charity, or one of your choices, • The opportunity to work alongside brilliant people, because this isn’t something that every organisation can offer! On top of that, we also offer all the standard stuff, like: • 25 days’ holiday (plus bank holidays) and the ability to buy and sell >5 days annually, • Private medical cover for all employees, • Financial Advice with Octopus Money, • Life insurance, • Annual discretionary bonus scheme, • Pension contribution, • Free fruit and really good coffee for the days you come into the office, • Local and national retail discounts We’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds, as long as you meet the knowledge, skills and experience criteria for the role and have the right to work in the UK. We think everyone can excel in the right environment – no matter your gender, age, ethnicity, sexual orientation, religion, disabilities or beliefs. We believe in celebrating difference, and everything that makes both our customers and people unique, by creating an environment where everyone can thrive. We encourage you to let us know if you need any extra help with your application, or if you have any requirements at any stage of the recruitment journey. Equally, lots of our staff at Homeprotect work flexibly and in a variety of ways, whether that’s different core hours or remote working. Please chat to us at your application or interview stage about the flexibility you need, as we’re always happy to explore what’s possible for the role. Your data will be maintained in line with our “recruitment data privacy policy” found here. #J-18808-Ljbffr

Long Stratton, Norfolk – Hybrid Salary:.Hours Per Week We are recruiting an experienced.Reporting to the Chief Operating Officer and joining the Senior Leadership Team, you will provide strategic leadership across.Housing, Independent Living, Service Charges, Rent and Income.This is an opportunity

We sort rent officer jobs with better pay, shorter commutes and sooner starts in mind.

We sort rent officer jobs with better pay, shorter commutes and sooner starts in mind.

We're now seeking a Finance Officer - Rent and Service Charges to join our Finance team, supporting the accurate calculation, setting, monitoring and reporting of rents and service charges across all tenures. Finance Officer - Rent and Service Charges Gloucester/Hybrid £28,925. Working closely with

JOB DESCRIPTION About the role The Guinness Partnership is recruiting a Managing Agent Officer on a permanent basis. This is a full time, 35 hours per week role based at our Oldham, Bower House office. We offer hybrid working, blending office days with working from home. The overall purpose of the role is to deliver an excellent leasehold management service and customer experience on housing developments which are partly or wholly owned and / or managed by third-party landlord and managing agents. What we are looking for We are looking for a confident communicator with working knowledge of key legislation such as the Landlord and Tenant Act 1985 (S18-30) and the Commonhold & Leasehold Reform Act 2002, as well as RICS and ARMA guidelines. You will be adept at interpreting and explaining complex leasehold structures, delivering consistently high levels of customer service, and managing a varied workload while meeting performance targets. Strong working knowledge of scrutinising service charge demands, accounts and formal notices from managing agents and addressing areas of concern or non-compliance will be a key part of this role. You will be able to demonstrate these essential skills: Excellent standard of oral and written communication. A working knowledge of relevant legislation (i.e. S18-30 Landlord and Tenant Act 1985, Commonhold & Leasehold Reform Act 2002), RICS and ARMA guidelines, regulations and procedures. Ability to read, interpret, apply, and explain complex title (i.e. leasehold) structures and provisions. Experience of providing high levels of Customer Service and meeting a wide range of customers' expectations. Experience of managing a large and varied workload, meeting performance targets. Experience and responsibility of health and safety compliance. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Demonstrates the Guinness Behaviours. Desirable skills: Experience of affordable housing tenures (i.e. Shared Ownership, Affordable Rent). Essential qualifications: Level 2 (GCSE Grades A*- C or equivalent) in Maths and English. Desirable qualifications: IRPM affiliation. RICS accreditation. CIH Level 3. If you're interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria. TGPCVL Benefits Holidays: We offer 25 – 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years' service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay: Annual Performance Score bonus subject to eligibility Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. TPBN1_UKTJ

As an Income Officer, you will be responsible for managing a portfolio of rent accounts and working proactively with residents to maximise income collection and minimise arrears. Income Officer, Rent Recovery, Arrears Officer or similar housing-related role. Your responsibilities of an Income Office

We sort rent officer jobs with better pay, shorter commutes and sooner starts in mind.

Housing Officer role focused on tenancy sustainment for vulnerable residents, addressing issues like rent payment, hoarding, and anti-social behavior.

Seeking an Income Recovery Officer to manage rent and service charge arrears, assist tenants with income, and collaborate with partners to prevent homelessness.