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A fantastic opportunity has emerged for a specialist Income Recovery Officer to join one of our leading public sector clients in a full time (37.5 hours per week, Monday to Friday), fixed term contract role for the next 12 months.Based in North London for 4 days per week and working from home one day per week (once probation is passed), this role reports into the Income Team Leader, and our client is looking for a candidate who has experience of:* Ensuring prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges.* Running weekly rent arrears reports, keeping records of actions taken and corresponding with tenants.* Advising tenants on Housing Benefit and Universal Credit, with the aim of sustaining tenancies.* Liaising with benefit agencies to resolve problems with Housing Benefit and Universal Credit.* Submitting former tenant debts for write-off where the debt is unrecoverable.* Taking legal action against residents who will not pay, including representing the Association in court.* Applying for grants, DHP's, APA's and Direct UC payments* Making affordable repayment agreements taking income and expenditure into account.* Offering appropriate advice and support including referrals to the Tenancy Sustainment Service.* Proactively monitoring and managing rent and service charge accounts for both current and former residents across all tenure types.* Participating in the development, implementation and successful delivery of income and financial inclusion projects and service improvementsThis (predominantly office-based) role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (585 units across the boroughs of Enfield and Waltham Forest) is all local and can be covered by foot or bus. Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable.Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in early May 2026. Only applicants who feel they meet the above criteria need apply.

Facilities Officer (Temporary) Location: Penge, London SE20Contract: Temporary until June 2026 (with likely extension)Hours: Monday to Friday, 9:00am – 5:00pm (office-based)Pay rate: £16.12 per hourStart: Immediate start available A well-established housing association based in Penge, SE20 is seeking an experienced and proactive Facilities Officer to join their Property & Facilities team on a temporary basis. This is a hands-on, customer-focused role ensuring the office estate is safe, compliant, well-maintained and welcoming for colleagues, residents and visitors. There is a strong likelihood of extension for the right candidate. Main Purpose of the Role To ensure the office estate is safe, secure and fully compliant with statutory obligations while providing a clean, tidy and productive workplace. The Facilities Officer will take ownership of site standards, lease obligations and service delivery, ensuring excellent customer service and cost-effective management of resources at all times. Key Responsibilities Facilities & Compliance • Ensure sites are safe, secure and compliant, including:, • Weekly fire alarm and panic alarm tests, • Six-monthly evacuation drills, • Health & Safety audits, • Accident reporting and desk occupancy audits, • Maintain site logbooks, compliance trackers and shared drive documentation, • Conduct regular building checks and ensure issues are resolved satisfactorily, • Report, monitor and manage building and maintenance issues, • Manage Fire Wardens, Fire Marshals and First Aiders to ensure adequate coverage, • Understand and manage lease obligations and support rent/service charge reviews, • Coordinate and supervise third-party contractors on site, • Build strong working relationships with suppliers and service partners, • Inform key stakeholders of issues affecting building or business operations, • Track budget spend for allocated sites, • Raise purchase orders, process payments and obtain authorisations, • Act as first point of contact for customers, residents and visitors, • Ensure visitors and residents are welcomed, booked in and hosts notified, • Provide a professional, “one-stop shop” customer service experience, • Control deliveries, incoming/outgoing post and courier bookings, • Manage staff ID passes, access control and car parking (where applicable), • Maintain catering supplies, stationery stock, meeting rooms and kitchens, • Monitor printers/MFDs, replenish stock and log/report faults, • Strong interpersonal skills with a customer-focused approach, • Professional, credible and confident communicator, • Empathetic and culturally aware when dealing with residents and users, • Excellent IT skills (Word, Excel, PowerPoint), • Knowledge of video conferencing and AV equipment, • Analytical, methodical and detail-focused with strong literacy and numeracy, • Previous experience in Facilities Management preferred but not essential

DVA Support Worker Greenwich, London About Us Housing for Women is a registered charity and independent housing association. We champion female empowerment by providing and promoting affordable homes for women and gender-specific support services. Since 1934, we have been working to build a more equal society for women, a world where everyone has a safe roof over their head regardless of circumstance, where violence against women is no longer tolerated. We are now looking for a DVA Support Worker to join us on a full-time basis (37.5 hours per week), for a six-month fixed-term contract, with the possibility of extension. The expected start date is late June to early July 2026. Please note that this is an onsite role (not hybrid or remote). The Benefits • Salary of £34,378 per annum, • Attractive pension scheme, • Perkbox, • Buying and selling annual leave, • Health Shield, • Season Ticket loan, • Subsidised gym membership, • Course Funding This is a rewarding opportunity for an experienced support worker with a background in domestic abuse services to join our mission-led organisation. In this highly impactful role, you will have the chance to support women and their families at some of the most challenging times in their lives, helping them to rebuild safety, independence and confidence. And, just as you support our service users, we will support you, offering a comprehensive benefits package, including funded learning opportunities to help you develop your skills and build a strong foundation for your future beyond your contract. The Role As a DVA Support Worker, you will provide safe, empowering, and person-centred support to women and their children affected by domestic abuse, either in their home or refuge setting. Managing your own designated caseload, you will deliver tailored support through risk assessments, safety planning and individual support plans, while providing guidance around housing, welfare, legal rights, and access to health and specialist services. Alongside this, you will oversee referrals and inductions, support resettlement and move-on planning, and work closely with partner agencies to ensure each user receives the right support at the right time. Additionally, you will: • Support access to healthcare, education, training and employment, • Monitor rent accounts and support arrears management, • Manage voids and respond to breaches of licence agreements, • Report repairs and support property maintenance, • Maintain accurate records and ensure GDPR compliance, • Support and develop volunteers and new team members About You To be considered as a DVA Support Worker, you will need: • At least one year’s experience supporting adults with complex needs, ideally within a domestic abuse setting, • Experience undertaking assessments, including risk assessments, and developing support plans, • An understanding of domestic abuse frameworks and approaches (e.g. MARAC, safeguarding), • Experience using Microsoft Office (Outlook, Word, Excel), • Strong written and verbal communication skills, • The ability to maintain accurate records and produce reports, • Strong interpersonal skills and the ability to build positive relationships, • A proactive and organised approach to managing workload *Due to the sensitive nature of this service, this post is subject to an enhanced DBS check and is open to women only. (Exempt under the Equality Act 2010 Schedule 9, Part 1). Candidates interested in applying should attach a cover letter outlining how they meet the essential criteria specified in the person specification, as well as how they think they meet Housing for Women’s EPIC values. The closing date for this role is 15th May 2026. Please note: this is a six-month, fixed-term contract with the possibility of extension. Other organisations may call this role Domestic Abuse Support Worker, Refuge Worker, IDVA, Support Officer, or Women’s Support Worker. Housing for Women and Webrecruit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you’re ready to make a real difference supporting women and families affected by domestic abuse, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Job Title: Electrical Compliance OfficerContract Type: PermanentSalary: £50,758.45 per annumWorking Hours: 35 Hours per weekWorking Pattern: Monday - Friday, HybridLocation: Camden, LondonIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties.Riverside Property Services undertakes repairs, servicing, voids and planned maintenance work to our customers’ homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks.The difference you will make as a Electrical Compliance Officer To audit and assess the quality, compliance, and safety of electrical works carried out by both in-house electricians and external contractors, ensuring full compliance with BS 7671 Wiring Regulations, Electricity at Work Regulations 1989, and Riverside’s internal policies. The role covers the full cross-section of building services electrical systems, including but not limited to domestic and communal electrical installations, emergency lighting, fixed wiring, portable appliance testing (PAT), electrical heating systems, direct hot water cylinders, and compliance inspections (EICRs). Additionally, the role involves collaborating with external third-party auditors to drive continuous improvement and maintain industry-leading safety and compliance standards, while specifically protecting and maintaining the DLO’s NICEIC registration.About you We are looking for someone with • Fully qualified electrician with experience in compliance auditing. • NICEIC Registration Electrical Qualifying Supervisor eligibility • City and Guilds 2391 – Inspection and Testing, or equivalent • Level 3 NVQ in Electrotechnical Services or equivalent • City and Guilds 2382-22 (or equivalent) BS 7671 (Latest Edition)Why Riverside? One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.Role ProfilePrincipal accountabilities: The difference you will make as a Electrical Compliance Officer: • Ensure all electrical installations, repairs, and compliance inspections meet statutory, regulatory, and Riverside’s quality standards. • Conduct compliance audits across the domestic and communal electrical teams, covering all building services electrical systems, including associated trades. • Audit and verify the work of both Riverside’s Direct Labour Organisation (DLO) electricians and external contractors. • Act as the primary liaison for third-party auditors, supporting independent audits and ensuring findings are implemented. • Identify non-compliance issues and safety risks, working with teams to implement and track corrective actions. • Support the contract management team in assessing contractor performance and ensuring service level agreements (SLAs) are met. • Provide training and technical guidance to electricians and contractors to improve work quality and compliance. • Maintain detailed audit reports and compliance records, identifying trends and driving continuous improvement. • Protect Riverside’s DLO’s NICEIC registration by ensuring compliance with all necessary regulatory standards and implementing corrective actions as required.Role Responsibilities1. Auditing & Compliance • Conduct audits on the installation, maintenance, and servicing...

Managing Agent Officer (leasehold) £25 PAYE or £32 umbrella Central London - Hybrid working Initial 3 month contract The overall purpose of the role is to deliver an excellent leasehold management service and customer experience on housing developments which are partly or wholly owned and / or managed by third-party landlord and managing agents. Our client is looking for a confident communicator with an excellent standard of written and verbal skills, supported by a solid working knowledge of key legislation such as the Landlord and Tenant Act 1985 (S18-30) and the Commonhold & Leasehold Reform Act 2002, as well as RICS and ARMA guidelines. Strong working knowledge of scrutinising service charge demands, accounts and formal notices from managing agents and addressing areas of concern or non-compliance will be a key part of this role.Essential: • Ability to read, interpret, apply, and explain complex title (i.e. leasehold) structures and provisions., • Experience of providing high levels of Customer Service and meeting a wide range of customers' expectations., • Experience of managing a large and varied workload, meeting performance targets., • Experience and responsibility of health and safety compliance. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Income Officer To work with Children services and partner agencies to provide care experienced young people with a comprehensive and proactive service in relation to their housing needs. Income Officer To manage the Universal Credit Housing Element sign-up process of semi-independent accommodation for care experienced young people. To ensure that young people are clearly advised of their rent and benefits obligations. Income Officer To have primary responsibility for ensuring housing benefit/universal credit are in place for accommodation/tenancies. Income Officer To act as the co-ordinate liaison between Housing Benefit/universal credit and the leaving care/housing department. Income Officer To create and manage rent accounts on the housing management database (Cx) for young people in semi-independent accommodation. To contribute to the completion of all required administrative tasks including reports, assessments and the keeping of appropriate records in accordance with Redbridge Housing and leaving care policies and procedures. When required, to attend Professional’s Meetings, Multi Agency Panels, liaison meetings and other types of specialist support meetings as required. Experience of providing an effective advice service to members of the public Experience of implementing an equality and diversity approach to service delivery Experience of working in a team Experience of working in a demanding frontline customer service environment. Experience of working with vulnerable customers and providing appropriate support Experience of working with homeless customers and those in housing need Experience of carrying out interviews, investigations, negotiations Experience of successfully working to performance targets and deadlines

Pertemps Network Group are delighted to be assisting a reputable housing provider in recruiting a Customer Service Advisor (Rent Income Support) to join their Finance and Rental Income team.This is an excellent opportunity for candidates with strong customer service experience, particularly within housing or income-related roles, who are passionate about supporting residents and delivering positive outcomes. You will act as the first point of contact for resident enquiries relating to rent accounts and arrears, supporting income recovery while ensuring residents are directed to the right financial support where required. Some training will be provided; however, candidates with prior experience in housing income or rent support roles are highly desirable.Reports To: Rental Income Team ManagerLocation: Hybrid – 3 days per week in officeHours: Monday to Friday, 9:00am – 5:00pmRate: 19:98 PAYE - 25:49 UMBRELLARole PurposeTo provide a professional and supportive service as the first point of contact for resident enquiries relating to current and former tenant rent accounts and arrears. You will assist with rent arrears collection, provide rent account information, and support residents who may be experiencing financial hardship by directing them to appropriate services to maximise their income and sustain their tenancies. The role supports delivery of team Key Performance Indicators (KPIs), customer satisfaction targets, and first contact resolution outcomes.Key ResponsibilitiesCustomer Enquiries & CommunicatioAct as the first point of contact for residents regarding: • Rent balances, • Rent arrears, • Annual rent increases, • Payment enquiriesHandle enquiries across multiple communication channels, including:, • Telephone (inbound and outbound), Email, Web enquiries, SMS, Face-to-face contact, Written and postal correspondence, • Provide empathetic and supportive communication to residents., • Maximise first-time resolution of customer enquiries.Income Support & Resident Guidance, • Identify residents experiencing financial hardship., • Signpost residents to appropriate support services, including:, • Welfare Benefit Teams, Housing Support Fund, Discretionary Housing Payments, • Encourage sustainable payment methods such as Direct Debit., • Assist residents with:, • Payment plans, Standing orders, Refund enquiries, Missing payment investigationsRent Account Administration, • Maintain accurate customer records within the housing management system., • Provide up-to-date rent account balances., • Issue rent statements and rent cards when required., • Take payments and make low-level payment arrangements., • Escalate complex enquiries to Rental Income Support Officers., • Carry out lower-level arrears recovery and administrative tasks as directed.Universal Credit & System Updates, • Update the Universal Credit Landlord Portal with revised rent charges within required timescales., • Advise residents receiving Universal Credit to update their journal when rent changes occur., • Ensure all updates comply with required reporting standards.Performance & Service Delivery, • Work within a performance-driven environment aligned to:, • Key Performance Indicators (KPIs), • Customer satisfaction targets, • First Contact Resolution targets, • Act as an ambassador for excellent customer service., • Desirable ExperiencPrevious experience in Rent Income Support, Housing Income, Arrears Recovery and Social Housing or Local Authority environmentsKnowledge of:, • Universal Credit processes, • Housing Benefit systems, • Welfare support pathways, • Experience working with housing or income management systems.Ideal Candidate Profile, • Have previous experience in rent income or housing support roles, • Are confident dealing with financial and arrears-related enquiries, • Have strong customer service and communication skills, • Are motivated by helping residents achieve positive financial outcomes, • Thrive in fast-paced, performance-driven environmentsApply Now If you are an experienced Income Officer, Rent Arrears Officer or Income Recovery OfficerSuport looking for your next opportunity, Pertemps Network Group would love to hear from you.

Rental Payments Support Officer (Rent Team) Reporting to: Rent Team Lead Working Pattern: Full-time (mix of field and office-based work) This is a fantastic opportunity for a real "people person", to support the Rent Team of this growing property maintenance company . You will manage tenant relationships and rent accounts. The successful candidate will act as a bridge between tenants and the office, particularly engaging with individuals who are difficult to contact regarding their rental payments. Key Responsibilities • Liaise with residential tenants over the phone and at their properties across London to establish contact and resolve rental payment issues, • Engage with non-responsive or vulnerable tenants to support rent payment and communication, • Assist tenants with completing paperwork (e.g., housing benefit or Universal Credit forms), • Gather and relay key information back to the Rent Team, • Mediate and problem-solve tenant issues to support rent recovery, • Encourage and support tenants in maintaining or reinstating benefit claims, • Build rapport and maintain positive relationships with tenants, • Maintain accurate records of visits and interactions, • Work closely with the office-based Rent Team to follow through on cases Key Requirements, • Strong interpersonal and communication skills, • Able to collect and deal with outstanding rental payments, • Able to act in a confident manner with regards to outstanding rental payments, • Full clean driving license (essential) (own vehicle is preferred), • Excellent ability to deal with people face to face and over the phone, • Empathetic but firm approach when dealing with challenging situations, • Problem-solving mindset with strong initiative, • IT skills Desirable (Not Essential), • Experience in housing, lettings, or rent arrears, • Knowledge of housing benefits or Universal Credit, • Experience working with vulnerable individuals What's on offer:, • Bonus scheme, • Opportunity for a company vehicle after probation (or earlier for the right candidate), • Free parking, • Fuel cost and mileage covered for work

Our local authority client based in North West are urgently seeking an experienced NEC Developer.\n\n*Hybrid working\n\nJob Role\n\nThis is a significant and complex piece of work, that will enable Housing to deliver a greatly improved service for tenants and leaseholders, foster more collaborative working across Housing and with wider Council services, and provide a single, joined-up view of customers. This exercise will also address the\ncurrent gaps in KPI and operational reporting, and support income collection processes for rent and service charges leading to improved debt recovery. Visibility of leasehold properties will be possible within NEC Housing when the 4,500 leasehold properties are incorporated. Efficiency gains will be realised by reducing the officer effort required to maintain similar data in multiple core applications.\nThe re-implementation of NEC Housing and enablement of the Account Analytics functionality of the application requires a detailed understanding of the NEC Housing database. The skill set required to complete this piece of work is a combination of expertise in Housing business processes and an understanding of the NEC Housing data structures. These skills are not available within Brent Council, so it is necessary to recruit to them on a short-term basis during the life of the implementation programme. The intention is to conduct a skills transfer to permanent officers within the Housing directorate.\n\nPlease apply with your updated CV ensuring that any gaps in employment are explained.\n\nAt this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful

Positive Employment is currently recruiting for a Housing Officer for our client a government organisation in Redbridge. This role is a temporary contract initially for 4 months with the possibility to extend. Duties and Responsibilities but not limited to: • Identifying vulnerable residents and working with partner agencies to ensure all residents can live safely and sustain their tenancies, including paying their rent and preventing any tenancy breach., • Will look at hoarding issues, mental health and support residents with forms and signposting to the correct services., • Resilient self-starter who thinks well on their feet in a variety of different, often challenging situations and are able to deal with confrontation., • An attention to detail is essential., • Creative and demonstrably able to develop solutions to assist residents on the estates. Pay: £187.00 per day Please note this role is within the scope of IR35. ...

Other organisations may call this role Rent Income Officer, Income Management Officer, Rent Arrears Officer, Income Recovery Officer, Housing Income Officer, Rent Collections Officer, or Arrears and Income Officer. As an Income Officer, you will deliver an effective rent arrears recovery and income

The role involves providing a person-centred housing income collection service, managing income collection processes, and responding to customer inquiries while ensuring adherence to legal requirements. A local recruitment agency is seeking a Rent Service Officer for a 3-month contract in London. Id

A Housing Association is currently looking for an office based Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Manage landlord repair requests through Workwise ensuring work is completed to the residents’ satisfaction. Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management. Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record This role is 100% based in the office. This roles pays £21.59 PAYE umbrella rate £28.56 Essential Must have worked recently as a Housing Officer or similiar role in housing Excellent communicator Must be immediately available or on short notice

Salary: £38,637 - £40,404 Location: London Contract: Permanent | Full time Sector: Housing / Public Sector / Not‑for‑Profit Make a real difference with your finance skills Are you an experienced Rent or Service Charge professional looking for a role where your work genuinely matters? This is a brilliant opportunity to join a resident‑focused housing organisation that puts community, integrity and fairness at the heart of everything it does. You'll play a key role in ensuring rent and service charge income is accurately managed, clearly communicated and fully compliant, supporting both residents and internal teams. If you enjoy working with detailed financial data, collaborating across teams and helping people understand their charges, this role could be an excellent fit. About the role As Rent & Service Charge Officer, you will be part of a collaborative Finance team, working closely with housing colleagues to ensure income processes run smoothly and residents receive a high‑quality service. Key responsibilities include: Processing rent payments and tenant charges accurately Reconciling rental income and maintaining clear financial records Supporting arrears monitoring and preparing income reports Assisting with service charge calculations and cost apportionment Helping produce estimated and year‑end service charge statements Responding to rent and service charge queries from residents Supporting audits and internal financial reporting Working with colleagues to resolve account discrepanciesThis is a varied, hands‑on role offering exposure across rent accounting, income management and service charge support. What we're looking for You'll be well‑suited to this post if you have: Experience in rent accounting, income management, housing finance or service charges Confidence processing financial transactions and reconciling accounts Experience supporting financial reporting or audits Strong Excel and numerical skills Excellent attention to detail and accuracy The ability to explain financial information clearly to non‑finance colleagues or residents A collaborative, organised and solutions‑focused approachExperience in a housing or public‑sector environment is highly desirable, but not essential

Managing Agent Officer (leasehold) £25 PAYE or £32 umbrella Central London - Hybrid working Initial 3 month contract The overall purpose of the role is to deliver an excellent leasehold management service and customer experience on housing developments which are partly or wholly owned and / or managed by third-party landlord and managing agents. Our client is looking for a confident communicator with an excellent standard of written and verbal skills, supported by a solid working knowledge of key legislation such as the Landlord and Tenant Act 1985 (S18-30) and the Commonhold & Leasehold Reform Act 2002, as well as RICS and ARMA guidelines. Strong working knowledge of scrutinising service charge demands, accounts and formal notices from managing agents and addressing areas of concern or non-compliance will be a key part of this role. Essential: Ability to read, interpret, apply, and explain complex title (i.e. leasehold) structures and provisions. Experience of providing high levels of Customer Service and meeting a wide range of customers' expectations. Experience of managing a large and varied workload, meeting performance targets. Experience and responsibility of health and safety compliance. Experience of affordable housing tenures (i.e. Shared Ownership, Affordable Rent).QualificationsLevel 2 (GCSE Grades A*- C or equivalent) in Maths and English. Please click 'apply now' or contact me for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We are recruiting on behalf of a small but rapidly expanding Housing Association that is strengthening its income management function during a period of significant growth. This is a high-impact, performance-focused role suited to an experienced rent income professional who takes ownership, drives results, and thrives in a fast-paced environment. The Role As Rent Income Officer, you will be responsible for maximising rental income, reducing arrears, and ensuring strong financial performance across the organisation’s housing stock. You will operate with a high level of autonomy and accountability, managing rent income as a core business function and playing a key role in supporting the organisation’s continued growth. Key Responsibilities of a Rent Income Officer: Drive rent collection performance across the full portfolio Actively manage and reduce arrears levels Manage Universal Credit (UC) and Housing Benefit (HB) cases end-to-end Resolve unallocated payments and payment delays with councils and DWP Proactively manage high-risk and zero-payment tenants Implement and monitor repayment plans Escalate cases where required, including NOSPs and possession proceedings Monitor collection rates and improve payment behaviour Manage and coordinate remote/offshore support teams Produce structured, KPI-driven weekly reports focused on actions and outcomes Work closely with senior leadership to influence decisions and improve performanceWhat We'd Love To See From You: Proven experience in rent income and arrears management within social housing Strong knowledge of Universal Credit and Housing Benefit processes Experience managing large housing portfolios (1,000+ units preferred) Advanced Excel skills for tracking and performance reporting Comfortable working independently without reliance on specific systems Experience managing or working with remote teams Strong communication and stakeholder management skills Full UK driving license and access to a vehicle. Key Competencies of a Rent Income Officer: Highly results-driven with a focus on measurable outcomes Commercially aware, understanding rent as a critical revenue stream Proactive, solutions-focused mindset Hands-on and accountable approach to workload Able to manage pressure and high-volume caseloads Strong organisational and leadership capabilityBenefits: Competitive salary based on experience Full time role Mon - Fri Opportunity to join a growing organisation with real influence over outcomes High level of autonomy and ownership in your role Clear opportunity to shape processes and drive operational improvements Exposure to senior leadership and strategic decision-makingIf this Rent Income Officer role is of interest please apply or contact (url removed)

Senior Housing Benefit Officer 1 Month Contract 36 Hours Per Week To ensure compliance with your responsibilities as laid out in the council’s equal opportunity policy and take an active role in promoting and enabling equality of opportunity, promoting the diverse needs and aspirations of Harrow’s community, ensuring equality and diversity is mainstreamed in all service/directorate activities To ensure compliance with your responsibilities as laid out in the council’s health and safety policy and take an active role in promoting a positive health and safety culture. To promote and participate in the council’s investors in people (IIP) and individual performance appraisal and development (IPAD) initiatives and information management best practice. To ensure compliance with the council’s information security policies and maintain confidentiality. Service Specific Duties/ Accountabilities Deputise and support a Team Leader in the management of a team undertaking complex financial assessment recovering overpaid benefits and prevention of fraud in accordance with Government Regulation and guidance and in full compliance with Council guidelines, policies and procedures and full compliance Be accountable for operational performance of a Financial Assessment services Team and undertake quality checking and analysis to feed into training plans and business practices Assist in the management and prioritising of the workload of the team. Set individual and group performance objectives, monitor and take remedial action, if necessary in accordance with the Performance Management system and Capability procedures Work with other Corporate Finance teams and managers within the Council to ensure appropriate prioritisation. Review and make recommendations on Legislation and Council Policy changes in respect of Benefits and IT System As the Senior Assessor in Team, to transfer knowledge and job skills to new and existing members of staff including any changes in regulation, systems and work familiarity. Work with HITS, CAFT, Access Harrow, Revenues, Finance, Adults and Housing and External Partners including the Department of Work and Pensions and where appropriate the Business Transformation Partner to ensure delivery and performance targets are met. Assist in implementing changes in processes as required by DWP business technical issues [eg.Government Connects/SHBE]Deal with Complex Enquiries From MPs Elected Members and Claimants referred from Financial Assessment Officers and Assistants Maintain up to date Knowledge of regulations and guidance in particular Housing Benefit (General) Regulations 1987 Council Tax Benefit (General) Regulations 1992 The Social Security and Child Support (Decisions and Appeals) Regulations 2001 Rent Officers (Housing Benefit Functions) Order 1997 The H B and C T B (State Pension Credit) Regulations 2003, National Assistance (Assessment of Resources) Regulations 1992 Other financial assessments Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email

Do you have experience working as a Building Surveyor? Are you MRICS qualified and experienced working in a Local Authority or similar setting? My client are excited to recruit for someone just like you! They are looking for someone to join the Capital Projects and Property Service as a Senior officer to help oversee the day-to-day running and management of council owned properties. Key Duties and Experience: MRICS qualified with 3 years post qualified experience in commercial property with a private practice or client side. Managing the Councils property portfolio to maximise value, reduce costs, enhance long term value. Identifying and executing value add opportunities and asset management initiatives across the available assets. Delivering commercial arrangements. Maximising property regeneration opportunities. Undertake budgeting, forecasting and financial management in respect of the property portfolio which is valued at circa £2.77bn. Work with a local authority would also be ideal but not essential. Lettings, rent reviews and management dealing with tenants. Managing a varied portfolio of commercial property assets. If you have the desired experience and the role sounds like an exciting prospect, then please apply today. I will then contact you with further details regarding the role

Job Title: Income Officer Location: London (Hybrid / Site-Based) Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Local Authority in London is seeking an Income Officer to support the effective management and collection of rental income across the borough. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in income recovery, rent arrears, or housing finance within a social housing setting. About the Role You will play a key role in maximising rental income and minimising arrears, ensuring tenants are supported to sustain their tenancies. Acting as a main point of contact for residents in relation to rent and financial matters, you will manage a caseload of accounts, take appropriate recovery action, and work closely with internal teams and external agencies. Key Responsibilities • Managing a portfolio of rent accounts and monitoring arrears levels, • Contacting tenants to discuss outstanding balances and agree repayment plans, • Taking appropriate recovery action in line with policies and procedures, • Supporting tenants with financial inclusion and signposting to support services, • Preparing and progressing legal action where necessary (e.g. notices, court referrals), • Liaising with Housing Officers, benefits teams, and external agencies, • Maintaining accurate records and updating housing management systems, • Contributing to income collection targets and performance indicators About You The council is looking to hear from candidates who have: • Experience working in income recovery, rent arrears, or housing finance, • Knowledge of social housing rents, service charges, and welfare benefits (including Universal Credit), • Strong negotiation and communication skills, • Ability to manage a caseload and prioritise effectively, • Experience taking enforcement action and preparing legal documentation (desirable), • A proactive, resilient, and tenant-focused approach Apply If you have experience in income recovery or housing finance and are looking for an opportunity within a Local Authority setting in London, we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity

Pertemps Network Group are delighted to be assisting a reputable housing provider in recruiting a Customer Service Advisor (Rent Income Support) to join their Finance and Rental Income team. This is an excellent opportunity for candidates with strong customer service experience, particularly within housing or income-related roles, who are passionate about supporting residents and delivering positive outcomes. You will act as the first point of contact for resident enquiries relating to rent accounts and arrears, supporting income recovery while ensuring residents are directed to the right financial support where required. Some training will be provided; however, candidates with prior experience in housing income or rent support roles are highly desirable. Reports To: Rental Income Team Manager Location: Hybrid – 3 days per week in office Hours: Monday to Friday, 9:00am – 5:00pm Rate: 19:98 PAYE - 25:49 UMBRELLA Role Purpose To provide a professional and supportive service as the first point of contact for resident enquiries relating to current and former tenant rent accounts and arrears. You will assist with rent arrears collection, provide rent account information, and support residents who may be experiencing financial hardship by directing them to appropriate services to maximise their income and sustain their tenancies. The role supports delivery of team Key Performance Indicators (KPIs), customer satisfaction targets, and first contact resolution outcomes. Key Responsibilities Customer Enquiries & Communicatio Act as the first point of contact for residents regarding: Rent balances Rent arrears Annual rent increases Payment enquiriesHandle enquiries across multiple communication channels, including: Telephone (inbound and outbound), Email, Web enquiries, SMS, Face-to-face contact, Written and postal correspondence Provide empathetic and supportive communication to residents. Maximise first-time resolution of customer enquiries.Income Support & Resident Guidance Identify residents experiencing financial hardship. Signpost residents to appropriate support services, including: Welfare Benefit Teams, Housing Support Fund, Discretionary Housing Payments Encourage sustainable payment methods such as Direct Debit. Assist residents with: Payment plans, Standing orders, Refund enquiries, Missing payment investigationsRent Account Administration Maintain accurate customer records within the housing management system. Provide up-to-date rent account balances. Issue rent statements and rent cards when required. Take payments and make low-level payment arrangements. Escalate complex enquiries to Rental Income Support Officers. Carry out lower-level arrears recovery and administrative tasks as directed.Universal Credit & System Updates Update the Universal Credit Landlord Portal with revised rent charges within required timescales. Advise residents receiving Universal Credit to update their journal when rent changes occur. Ensure all updates comply with required reporting standards.Performance & Service Delivery Work within a performance-driven environment aligned to: Key Performance Indicators (KPIs) Customer satisfaction targets First Contact Resolution targets Act as an ambassador for excellent customer service. Desirable Experienc Previous experience in Rent Income Support, Housing Income, Arrears Recovery and Social Housing or Local Authority environments Knowledge of: Universal Credit processes Housing Benefit systems Welfare support pathways Experience working with housing or income management systems. Ideal Candidate Profile Have previous experience in rent income or housing support roles Are confident dealing with financial and arrears-related enquiries Have strong customer service and communication skills Are motivated by helping residents achieve positive financial outcomes Thrive in fast-paced, performance-driven environments Apply Now If you are an experienced Income Officer, Rent Arrears Officer or Income Recovery Officer Support looking for your next opportunity, Pertemps Network Group would love to hear from you

Housing Officer - East London Rate: £26.53 - £28.12 ph (Umbrella) Working pattern - Hybrid 2/3 days on site / in office rest from home We're seeking an experienced Housing Officer to join a busy Housing Association, managing a patch across East London. You'll be responsible for tenancy management, estate inspections, ASB cases, and providing high-quality support to residents. Key Responsibilities: Manage a defined patch, ensuring tenancies are sustained and issues resolved promptly Handle ASB reports, rent-related queries, and tenancy breaches Carry out estate inspections and ensure health & safety standards Work closely with residents, support services, and internal teams Requirements: Previous experience as a Housing / Neighbourhood Officer (essential) Strong knowledge of tenancy legislation and housing procedures Excellent communication and case management skills Ability to work independently and hit the ground running Contract: Rolling 3-month assignment, immediate start. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy

Role: Supported Housing Officer Contract Length: 6 Months Rate: £18-£20 per hour Office Presence: 5 Days a week on site We are currently working with a well-established housing provider in West London to recruit an experienced Interim Supported Housing Officer. This role is ideal for a housing professional with a strong background in supported housing and experience working with vulnerable client groups. The role You will deliver a high-quality supported housing service, managing a caseload of residents with complex needs and supporting them to maintain their accommodation and achieve positive outcomes. Key responsibilities include: Managing a supported housing caseload and delivering housing-related support Working with residents experiencing mental health issues, asylum seekers, ex-offenders, and individuals affected by domestic abuse Completing support plans, risk assessments, and safeguarding referrals Supporting tenancy sustainment and addressing issues such as rent arrears and anti-social behaviour Liaising with local authorities, probation services, health professionals, and specialist support agencies Promoting independence while ensuring residents’ safety and wellbeing Maintaining accurate records and case notes using housing management systems 5 Days a week on site Essential experience To be considered for this role, you must have: Previous experience working as a Supported Housing Officer Proven experience supporting vulnerable client groups, including: Individuals with mental health needs Asylum seekers Ex-offenders Survivors of domestic abuse Strong knowledge of safeguarding, risk management, and support planning Excellent communication, resilience, and case management skills

Job description: Are you passionate about supporting vulnerable adults to live independently and achieve their goals? Elite Housing is looking for an experienced Housing Support Officer to join our dedicated team in West London, providing person-centred housing and support services to tenants living in supported accommodation. About the Role As a Housing Support Officer (HSO), you will work directly with tenants to help them sustain their tenancies, build independent living skills, and access local support services. You will be responsible for developing and delivering individual support plans, carrying out risk assessments, and ensuring each tenant receives tailored support to meet their needs and aspirations. Key Responsibilities • Deliver weekly one-to-one support sessions with tenants in supported housing., • Create, review, and update individual support plans and risk assessments., • Help tenants access welfare benefits, healthcare, training, and employment opportunities., • Support tenants to manage rent payments, budgeting, and day-to-day living skills., • Maintain accurate support logs and documentation on the internal CRM system., • Liaise with local agencies, professionals, and partner organisations to coordinate effective support., • Conduct property checks to ensure compliance with health & safety and housing standards., • Promote independence, empowerment, and tenant engagement at every stage. About You • Experienced in delivering housing-related support to vulnerable adults., • Confident in creating person-centred support plans and conducting risk assessments., • Knowledgeable about Housing Benefit, Universal Credit, and tenancy sustainment., • A strong communicator who can build trust and motivate tenants., • Organised, proactive, and able to manage a small caseload across multiple properties., • Committed to equality, safeguarding, and continuous improvement. Essential Requirements • Minimum 1–2 years’ experience in a supported housing or similar role., • Experience of supporting individuals with a range of needs (mental health, homelessness, substance misuse, or learning difficulties)., • Understanding of safeguarding and confidentiality protocols., • Full UK driving licence and access to a vehicle is essential. What We Offer • Competitive salary (£32,000 – £33,000 depending on experience)., • Ongoing training and professional development opportunities., • Supportive management and a positive working environment., • Opportunity to make a real difference in people’s lives Job Types: Full-time, Permanent, Fixed term contract Contract length: 12 months Experience: • Houisng Support Worker: 2 years (required) Language: • English (required) Licence/Certification: • Driving License and access to own car (required) Work authorisation: • United Kingdom (preferred) Work Location: In person

Apricus Resourcing are currently looking for an enthusiastic, dynamic and adaptable Full Time Permanent Onsite Social Support Housing Officer Worker to join a leading Supported Housing Service based in Post Code Area KT12 Walton-on-Thames of Surrey when not working from home half the time, who is really passionate about providing a personal housing support services. This role is working full time, 37 hours weekly between approx Monday-Friday 9am-5pm, start and finish times can be slightly amended to suit if needed. We have an exciting opportunity to assist in the support of complex and iverse clients with a range of social housing needs. You will help vulnerable clients as a keyworker to achieve their goals and live as independently as possible, whilst ensuring they are safe and able to manage risks appropriately. Due to the need to meet clients at various locations a driving licence and your own transport is required, fuel cost for travelling away from main base will be reimbursed. You must also be willing to undergo an enhanced DBS Check. Please only apply if this is okay. The successful candidate will be: * Supporting and empowering clients by providing holistic trauma-informed one to one support to encourage their personal development to achieve their personal goals and live as independently as possible. * Working as part of an effective team to provide high-quality housing and support services to all clients using this service * Carrying out housing management activities such as rent collection, tenancy enforcement, reporting maintenance issues and health and safety checks. Ensuring a firm and empathetic approach to support clients to maintain their tenancies. * Ensuring the delivery of high-quality accommodation and support services to all clients by participating in required activities required in delivering those Some great benefits include: * 28 days annual leave per annum, plus bank holidays off. * An additional 1-day pro rata per annum wellbeing day * Interest free staff loans * Training & Development opportunities * Flexible working options * A defined contribution pension scheme * Additional pay where applicable for participating in emergency out of hours support rota * The opportunity to buy or sell up to five days annual leave per holiday year * Access to our benefits platform for a wide range of discounts on everyday spends * Life assurance cover * Eyecare vouchers * Free DBS checks * Training and development opportunities * Employee assistance programme * Interest-free staff loans * Flexible working options * Cycle to Work Scheme In return for your commitment, we are able to offer a very competitive salary of £28,000 per year. Benefits else can you expect from Apricus? – Free of charge new DBS disclosure certificate – Dedicated Consultant permanently assigned to you with all the sector expertise required. – Excellent efficient weekly Payroll and professional Compliance Department System, ensuring that you are accurately paid on time, every time. – The most competitive Rates the sector can offer, allowing you to achieve earnings unlike anywhere else. – Leading £300 Referral Bonus, for every successful referral to Apricus

Marks Consulting Partners are currently looking for a Temporary Accommodation Officer to work with one of our Housing Association clients in Hertfordshire. What the Job Will Be Doing • Managing tenancies within Temporary Accommodation, ensuring a high-quality and customer-focused housing management service, • Completing pre-tenancy checks, risk assessments and regular tenancy reviews, including six-weekly and long-term tenancy reviews, • Supporting residents with complex needs, helping them sustain their tenancies and access appropriate services, • Managing rent accounts, setting up payment plans and monitoring arrears to reduce debt, • Handling anti-social behaviour cases and tenancy breaches in line with policies and procedures, • Carrying out regular property and fire safety inspections, ensuring properties meet health and safety standards, • Managing void turnaround processes to ensure properties are re-let efficiently, • Working collaboratively with internal teams and external agencies to deliver a seamless service, • Representing the organisation at court hearings and external meetings where required, • Engaging with residents and supporting community involvement initiatives, • Ensuring compliance with housing legislation, regulatory standards and organisational policies, • Supporting business continuity and emergency response where required, including occasional out-of-hours work What You Will Need • Experience in tenancy management within Temporary Accommodation or a similar housing setting, • Experience working with vulnerable individuals and managing complex cases, • Proven experience managing rent arrears and supporting income recovery, • Strong knowledge of housing legislation and tenancy management practices, • Excellent communication, negotiation and problem-solving skills, • Ability to manage a varied caseload and work independently, • Strong organisational and IT skills, including experience using housing management systems, • Full UK driving licence and access to a vehicle

Rental Payments Support Officer (Rent Team) Reporting to: Rent Team Lead Working Pattern: Full-time (mix of field and office-based work) This is a fantastic opportunity for a real "people person", to support the Rent Team of this growing property maintenance company . You will manage tenant relationships and rent accounts. The successful candidate will act as a bridge between tenants and the office, particularly engaging with individuals who are difficult to contact regarding their rental payments. Key Responsibilities Liaise with residential tenants over the phone and at their properties across London to establish contact and resolve rental payment issues Engage with non-responsive or vulnerable tenants to support rent payment and communication Assist tenants with completing paperwork (e.g., housing benefit or Universal Credit forms) Gather and relay key information back to the Rent Team Mediate and problem-solve tenant issues to support rent recovery Encourage and support tenants in maintaining or reinstating benefit claims Build rapport and maintain positive relationships with tenants Maintain accurate records of visits and interactions Work closely with the office-based Rent Team to follow through on cases Key Requirements Strong interpersonal and communication skills Able to collect and deal with outstanding rental payments Able to act in a confident manner with regards to outstanding rental payments Full clean driving license (essential) (own vehicle is preferred) Excellent ability to deal with people face to face and over the phone Empathetic but firm approach when dealing with challenging situations Problem-solving mindset with strong initiative IT skills Desirable (Not Essential) Experience in housing, lettings, or rent arrears Knowledge of housing benefits or Universal Credit Experience working with vulnerable individuals What's on offer: Bonus scheme Opportunity for a company vehicle after probation (or earlier for the right candidate) Free parking Fuel cost and mileage covered for work

Tenancy Support Officer (Rent Team) Reporting to: Rent Team Lead Working Pattern: Full-time (mix of field and office-based work) This is a fantastic opportunity for a real "people person", to support the Rent Team of this growing property maintenance company . You will manage tenant relationships and rent accounts. The successful candidate will act as a bridge between tenants and the office, particularly engaging with individuals who are difficult to contact or require additional support. Key Responsibilities Liaise with residential tenants over the phone and at their properties across London to establish contact and resolve issues Engage with non-responsive or vulnerable tenants to support rent payment and communication Assist tenants with completing paperwork (e.g., housing benefit or Universal Credit forms) Gather and relay key information back to the Rent Team Mediate and problem-solve tenant issues to support rent recovery Encourage and support tenants in maintaining or reinstating benefit claims Build rapport and maintain positive relationships with tenants Maintain accurate records of visits and interactions Work closely with the office-based Rent Team to follow through on cases Key Requirements Strong interpersonal and communication skills Full clean driving license (essential) (own vehicle is preferred) Excellent ability to deal with people face to face and over the phone Empathetic but firm approach when dealing with challenging situations Problem-solving mindset with strong initiative IT skills Desirable (Not Essential) Experience in housing, lettings, or rent arrears Knowledge of housing benefits or Universal Credit Experience working with vulnerable individuals What's on offer: Bonus scheme Opportunity for a company vehicle after probation (or earlier for the right candidate) Free parking Fuel cost and mileage covered for work

Finance Assistant (Permanent) Location: Kings Cross, Central London Contract Type: Permanent Annual Salary: Up to £30,000 Working Pattern: Full-Time (35 hours per week, Monday to Friday) Are you passionate about finance and eager to make a difference in the housing sector? Join a dynamic finance team at a dedicated public sector organisation based in the heart of London! We are on the lookout for a motivated Finance Assistant who thrives in a collaborative environment and is committed to delivering excellent customer service. Our client is a small but impactful social housing landlord that prioritises residents in everything they do. Their team works closely together, ensuring that every member plays a vital role in enhancing the lives of their residents. If you are ready to contribute to their "one team" approach, we want to hear from you! Key Responsibilities: As a Finance Assistant, you will take on a variety of tasks that support our client's finance function, including: Invoice Processing: Assisting with the processing and coding of purchase invoices. Supplier Payments: Helping prepare supplier payment runs and responding to supplier queries. Service Charge Accounts: Assisting in the preparation of Service Charge accounts for residents. Bank Receipts: Processing bank receipts, ensuring rent ledgers are consistently updated. General Office Duties: Providing support with various office tasks as required. What You'll Do: You will report directly to the Senior Finance Officer and play a crucial role in maintaining financial processes. Your day-to-day tasks will include: Maintaining the purchase ledger and processing invoices. Keeping tenant rent accounts updated with receipts, including Housing Benefit payments. Preparing bank reconciliations and ensuring accurate electronic filing. Upholding confidentiality and adhering to GDPR and Data Protection policies. Who We're Looking For: To excel in this role, you should possess: Strong IT skills (Microsoft Excel, Word, and Outlook). A good command of both Maths and English. Excellent interpersonal skills and attention to detail. Basic accounting knowledge or experience (AAT qualification is a plus!). Awareness of GDPR regulations and the importance of data security. Strong organizational skills and the ability to multitask effectively. Working Conditions: Hours: Office-based for 3 to 5 days per week. Core Hours: 9am to 5pm with a one-hour lunch break. Location: Kings Cross, Central London What We Offer: Competitive salary ranging up to £30,000 per annum. Generous holiday allowance of 26 days per year, plus bank holidays. Pension scheme with an 8.5% employer contribution. Opportunity for AAT study package if desired. A supportive and inclusive workplace culture. Ready for a new challenge? If you are excited about the opportunity to make a meaningful impact in the housing sector and are eager to grow your finance career, we would love to hear from you! Interviews will take place in person in late April, so candidates will ideally be immediately available or on a short notice period (1 month maximum)

Marks Consulting Partners are currently looking for an Accommodation Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing • Delivering a high-quality, customer-focused service to residents within Temporary Accommodation (TA) and Private Rented Sector (PRS) housing, • Managing TA and PRS portfolios, ensuring properties meet required standards, compliance and are used efficiently, • Supporting the procurement and allocation of cost-effective accommodation in line with statutory duties, • Conducting both planned and ad hoc property inspections, ensuring health & safety and compliance standards are met, • Managing housing leases and contracts, ensuring landlords and managing agents comply with agreements, • Supporting residents in TA, providing housing advice and promoting move-on into more sustainable accommodation options, • Working closely with caseworkers and internal teams to manage placements, including nightly-paid accommodation, • Handling housing management issues such as ASB, rent arrears, hoarding and tenancy breaches, • Supporting void and re-let processes, including property set up, sign-ups and tenancy closures, • Liaising with landlords, agents and contractors to resolve issues and maintain service standards, • Maintaining accurate records on housing systems and ensuring compliance with GDPR and data standards, • Assisting with statutory offers, decision letters and discharge of duty notifications, • Supporting emergency accommodation placements and participating in out-of-hours rotas where required What You Will Need • Experience working in a housing, homelessness or accommodation management role within a Local Authority or similar setting, • Strong knowledge of homelessness legislation, including the Homelessness Reduction Act 2017, • Understanding of Temporary Accommodation and Private Rented Sector housing standards and compliance, • Experience managing housing placements, inspections and working with landlords or managing agents, • Ability to manage a busy caseload and work to tight deadlines, • Strong communication skills with the ability to support vulnerable residents and manage challenging situations, • Good IT skills and experience using housing management systems, • Ability to work collaboratively with internal teams and external partners, • Full UK driving licence and access to a vehicle (desirable)

Spencer Clarke Group are seeking a Tenancy Support Officer for a Local Authority Client in Woolwich. In this role, you will provide tailored support to new build tenants, helping them settle into their homes, access the right services, and sustain their tenancies. Duties: Provide tailored tenancy support to new and vulnerable tenants during the first 6-12 months of their tenancy Assess needs, develop support plans, and make referrals to internal and external support services Monitor rent accounts, support benefit claims, and help prevent rent arrears Work with housing colleagues and partner agencies to address tenancy issues and promote sustainmentQualifications and Experience: The successful candidate will have the following skills / experience: Experience working with social housing tenants, ideally within a local authority or housing setting Experience of managing caseloads and delivering structured support or casework Experience supporting vulnerable individuals and families with complex or multiple needs Experience working with partner agencies to coordinate support and achieve positive outcomesWhat's on offer: Salary: £23ph Contract type: 3-6 months minimum Hours: Monday to Friday, 35 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed).INDSCGTK

Care First Recruitment Ltd are looking for the following experience staff: ** Housing Officers,Benefits Officers, Specialist Housing Officers andSenior Housing Benefit Officers. We require various candidates for each role, as we have a number of vacancies across various London Boroughs. Please note: we can ONLY consider candidates with previous experience working for Councils/Local Authorities. Job de scrip tion: (please note JD is generic as it encompasses all the roles listed above). Providing advice, assistance, and support to individuals and families seeking housing solutions, and actively working to reduce homelessness in the community This role requires in-depth knowledge of housing legislation, welfare benefits, and adult and childrens social care This is a specialist role that works closely with homelessness, and officers work in a wide range of situations, but mainly in preventing homelessness with single people and families at risk To contribute to the provision of high performing customer centred financial assessment service as one of a team delivering financial assistance towards the rent, Council Tax, and social care cost of a large number of households, including some of the most vulnerable residents in the Borough against a background of ever-changing regulations and guidance Requirements: Previous experience working in a similar role, preferably within housing options, homelessness prevention, or social housing Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act, the Children Act, the Care Act, and the Welfare Reform Act. Knowledge of relevant services and benefits to best support applicants experiencing housing problems and at risk of homelessness Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner Good organisational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines Educated in a relevant area of study at NVQ Level 4 or equivalent Experience providing an effective service to members of the public Experience working alongside vulnerable customers Role expectations: Build relationships with those at risk within the community, support them and offer realistic housing options advice to prevent homelessness Develop, update review, and implement Personalised Housing Plans for customers Assess Housing Needs: Conduct thorough assessments of individuals and families to determine their housing needs and eligibility for different housing options Responsibility for undertaking any revision to entitlement/contribution for Housing Benefit, Council Tax Support including more complex calculations in respect of self-employed, students, etc. Make decisions on and implement Housing Benefit/Council Tax Support backdating requests Liaise with external partners, including local authorities, housing associations, support agencies, to facilitate housing solutions and ensure effective service delivery Work with Finance and Housing and External Partners including the Department for Work and Pensions and where appropriate the Business Transformation Partner to ensure delivery and performance targets are met Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisations Occasional work outside of regular working hours, in response to emergency situations Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed Attend Meetings: Participate in team meetings, case conferences, and relevant training sessions to stay updated on changes in housing legislation, policies, and procedures About you: The successful 'Benefits and Housing Needs Officer will have: Extensive current knowledge and understanding relevant benefits legislation. Become quickly familiar with Local Authority policies, principles and procedures Substantial practical experience of Housing Benefit/Council Tax Benefit/Support assessment work in a back-office environment Experience of using a PC to update records and extract information. Willingness and ability to use and develop further new skills, to download data and to manipulate it into usable formats At least 2-3 years' experience in a similar role Please note that some Local Authorities and the nature of each individual post may require the candidate to hold an Enhanced DBS, and to be uploaded in the Update Service system. If you do not already possess an Enhanced DBS then you can still apply for this position as one may not be necessary for some clients, but having one may allow you to access more opportunities. You can obtain one through our agency at the time of registration or at a later period. The 'Benefits and Housing Needs Officer role is typically office based, with an average of 35-hour working week. Depending on the client or Local Authority hybrid work may be available, it all depends on the needs of the department, etc. and, if agreed, a hybrid schedule usually applies after all inductions have been completed at the office for a month-long period. To work from home the candidate is expected to have unlimited broadband, and access to a laptop or computer (depending on the L/A or client they may provide laptops where required). This advert covers main role requirements, and depending on the client and seniority of the role there may be additional tasks. Job Type: Temp Contract length: 3 months (may be extended in most cases) Salary: £17.00-£30.00 per hour (depending on the role, seniority and location/client) Expected hours: 35 per week Schedule: Monday to Friday Ability to Commute: London (required) Work Location: In person (hybrid option depends on the L/A) Essentials: Very good levels of Literacy Able to understand and follow instructions & policies Able to use initiative Excellent organisational skills Good written/verbal communication skills Able to work as part of a team A non-discriminatory approach You are required to have a minimum of 2 years' experience working for a Local Authority. If you may not have worked with a Local Authority before, but you have experience working with Housing Association or a main Charity, please call our office landline (no. provided) for a phone consultation before applying. Thank you For most roles you will need either a Basic or and Enhanced DBS (checks by the Disclosure and Barring Service). Experience: Property Management: 2 years (required) Customer service: 2 years (required) Licence/Certification: Enhanced DBS certificate (required) TPBN1_UKTJ

Housing Benefits Assessment Officer - Harrow Minimum 8 month contract £22.22 per hour PAYE Full time Duties and responsibilties To contribute to the provision of high performing customer centred financial assessment service as one of a team delivering financial assistance towards the rent, Council Tax, and social care cost of some 21000 households (1 in 5) who are the most vulnerable residents in the Borough against a background of ever changing regulations and guidance. To ensure the service achieves its maximum Comprehensive Performance Assessment (CPA) as it contributes to both the Use of Resources Assessment and the Council’s overall CPA score Experienced Housing Benefit Assessment Officer with extensive and recent experience in this role To find out more information please contact Abbie at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

We're recruiting an experienced Tenancy Support Officer (New Builds) to support residents settling into new homes within a busy local authority housing service. This is a frontline, resident-focused role supporting new and transferring tenants during the critical first 6-12 months of their tenancy. You will work closely with vulnerable households to provide tailored support, prevent tenancy breakdown, and ensure successful long-term sustainment across new build properties. The Role - Manage a caseload of new and transferring tenants, providing tailored tenancy sustainment support - Assess individual needs and develop personalised support plans to promote independent living - Support tenants to settle into their homes, understand tenancy conditions and manage their tenancies effectively - Work closely with tenancy enforcement and income teams to support tenancy sustainment and address risks early - Monitor rent accounts, support with arrears prevention and refer for financial and welfare advice where needed - Support tenants to access welfare benefits, manage finances and maximise income - Carry out risk assessments, particularly for vulnerable tenants with complex needs including mental health or substance misuse - Refer and coordinate support with external agencies including social services, mental health services, probation and voluntary organisations - Attend multi-agency meetings including MARAC, safeguarding, hoarding and high-risk panels - Maintain accurate case records, support plans and performance data on housing systems - Liaise with tenants and advocate on their behalf in relation to ASB, tenancy issues and service access - Support tenants with practical aspects of maintaining their home including reporting repairs and managing their environment - Investigate and respond to complaints from residents, MPs and Councillors - Work collaboratively with housing officers and estate teams to support tenancy management across new build schemes - Ensure all work is delivered in line with housing legislation, safeguarding responsibilities and council policies Key Requirements - Experience working with social housing tenants within a local authority, housing association or similar environment - Strong experience supporting vulnerable residents with complex needs - Knowledge of welfare benefits, housing legislation and tenancy management principles - Experience managing caseloads, carrying out assessments and developing support plans - Ability to handle complex cases and present at multi-agency meetings or case conferences - Strong communication and interpersonal skills, with the ability to build trust and influence outcomes - Experience working with partner agencies including health, social care and support services - Good understanding of safeguarding for children, young people and vulnerable adults - Ability to manage competing priorities and deliver outcomes in a fast-paced environment - Strong IT skills including Microsoft Office and housing management systems - Understanding of ASB, tenancy issues and early intervention approaches - Ability to work collaboratively as part of a wider housing service What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Tenancy Support Officers, Housing Officers and Tenancy Sustainment professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

We are recruiting on behalf of a well-established Housing Association for an experienced Temporary Accommodation Officer to deliver high-quality tenancy and neighbourhood management services across temporary accommodation, Housing First and general needs tenancies. This is a varied, customer-facing role supporting residents, including those with complex and vulnerable needs, ensuring sustainable tenancies and safe, well-managed neighbourhoods. Key Responsibilities of a Temporary Accomodation Officer: Managing tenancies within temporary accommodation and mixed tenure patches, ensuring pre-tenancy work, risk assessments and reviews are completed Supporting vulnerable tenants and working closely with support agencies to sustain tenancies Conducting move-in checks, 6-week settling-in visits, 9-month starter tenancy reviews and ongoing tenancy audits Managing rent arrears, setting up repayment plans and reducing debt Handling ASB cases, tenancy breaches, safeguarding concerns and multi-agency casework Representing the organisation at court, preparing court bundles and attending external meetings Undertaking estate and property inspections, including fire safety checks, and liaising with contractors Managing void turnaround to minimise re-let times Overseeing mutual exchanges, successions and tenancy assignments Acting as a key point of contact for residents, councillors and community stakeholders Supporting business continuity and emergency response when requiredWhat We'd Love To See From You: Proven experience in tenancy and/or neighbourhood management within social housing Experience working with vulnerable tenants and individuals with complex needs Strong knowledge of housing legislation and safeguarding responsibilities Experience managing arrears, ASB and challenging tenancy situations Confident preparing court documentation and attending hearings Excellent communication, negotiation and organisational skills Comfortable working both independently and collaboratively Strong IT skills and experience using housing management systems Full UK driving licence with access to a vehicle (business insurance required) Basic DBS check requiredWhat this Tempoary Accomodation Officer role has to offer: Hybrid working Minimum 2 month contract Competitive hourly rate Flexible working hours If this Temporary Accomodation Officer role is for you please apply or contact (url removed)

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