Rent officer jobs in LondonCreate job alerts

Fixed Term Contract/Secondment About The Role The Deputy Accommodation Manager plays a key role in supporting the delivery of high-quality accommodation services for residents, while assisting with the effective day-to-day management of accommodation sites. Working closely with the Accommodation Manager, the role helps ensure a safe, compliant and customer-focused environment, building positive relationships with residents, partners and colleagues to deliver excellent service and maximise resident satisfaction. Principal duties and responsibilities include, but are not limited to: Maximise our income by taking prompt action to manage rent arrears including providing support/signposting, issuing legal proceedings, maintaining accurate transaction records, processing payments efficiently and recovery of rechargeable services. Maintain high levels of occupancy by ensuring compliance with the voids and allocations process including maintaining the local housing waiting list, working collaboratively with our partners on nominations, promptly shortlisting and verifying potential residents and delivery of local marketing initiatives to attract prospective customers. Proactively manage potential long-term voids by identifying short-term letting opportunities and working with the marketing & customer experience team to promote our accommodation on relevant platforms. Provide sector leading customer service by ensuring we pro-actively manage the needs of our diverse residents throughout their stay, deliver a comprehensive site induction, promote cohesive living, meet our service standards and lead on the delivery of community events. Work collaboratively with the surveying team to ensure we have an effectively repairs service, outsourcing works if demand or complexity of the repair exceeds the capacity/capability of the Estate Maintenance Officer. This is a fixed-term contract until July 2027 . The role is a full-time opportunity, working 35 hours per week on a hybrid basis. The successful candidate will be based at our Luton office , with hybrid working and an expectation of around 4 days per week in the office . What you'll need: Understanding of key workers services including best practice, the regulatory framework and relevant legislation within which Registered Providers operate. Customer-focused. A ‘can do', proactive approach to problem solving. Confident using business systems and digital tools, with the ability to learn new software and processes quickly. Able to work under pressure with minimum supervision. Able to build effective collaborative relationships. In your responses to the supporting application questions, it is important that you demonstrate how you meet each of the above criteria, using real examples wherever possible. Closing Date: Sunday 18th October 2026 at 23:59 Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Internal mobility In line with our Recruitment Policy, colleagues are able to apply for internal roles once they've passed their probation. Interviews will only be arranged once this has been confirmed. Colleagues who have recently started a new internal role won't be able to apply for another internal move for at least 12 months. Please refer to the Recruitment Policy for more detail. TPBN1_UKTJ

• Estate Manager, • Richmond TW1 3AB Public Sector – Local Authority, • Full time – Mon–Fri, 36 hours per week, • Temporary role – 3 months with likely extension, • 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day–to–day management and routine repair of a group of dwellings within the Area. 1. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary., 2. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required., 3. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases., 4. Issues repair orders in accordance with Council procedures; carries out post– inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch., 5. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations., 6. Responsible for full and appropriate investigation of routine and non–routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti–social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate., 7. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors., 8. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre–Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council., 9. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events., 10. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders., 11. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter., 12. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. #J-18808-Ljbffr

Carrington Blake Recruitment is seeking a Temporary Accommodation Officer to manage a portfolio of properties used for homeless households, ensuring compliant tenancy and void management. The role collaborates with Housing Solutions, landlords, and external providers to deliver effective accommodation and meet statutory homelessness duties. The post holder coordinates lettings, rent arrears, repairs, and health and safety compliance while maintaining accurate records and providing support to #J-18808-Ljbffr

We’re reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia. We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently. We are Vicinity. Join a collaborative team where accuracy, customer service and continuous improvement matter. At Vicinity, we’re looking for a detail-oriented Revenue Administrator to join our high-performing Revenue team. This role is critical to ensuring our retailers are billed accurately and on time, while maintaining the integrity of our property and lease data across the portfolio. Working within a supportive team environment, you’ll play a key role in managing billing processes, maintaining property and tenancy information, producing business-critical reports, and identifying opportunities to improve the way we work. If you’re an experienced finance administrator who enjoys working with data, solving problems and collaborating with stakeholders, we’d love to hear from you. What’s on offer? • A supportive and collaborative team that genuinely looks out for one another., • Flexible hybrid working arrangements., • The opportunity to work across a diverse national property portfolio., • Exposure to a broad range of stakeholders across Finance, Leasing, Legal and Centre Operations., • The chance to contribute to process improvement initiatives and ongoing operational excellence projects., • Career development opportunities within a leading Australian property company. About the Role As the Revenue Administrator, you’ll be responsible for maintaining the accuracy of lease and billing data within our ERP system, ensuring revenue is billed in accordance with lease agreements and business requirements. You’ll be responsible for: • Maintaining property, lease and billing information within the Property Database., • Processing tenant changes including lease assignments, rent reviews, terminations, variations and surrenders., • Producing and maintaining Tenancy Schedules and key portfolio reports., • Managing monthly billing cycles, invoices and tenant statements., • Processing ad hoc billings including landlord works, legal costs, surrender fees and utility charges., • Supporting capital transactions, acquisitions and divestments., • Ensuring data integrity through regular reviews, reconciliations and reporting., • Building strong working relationships with internal stakeholders and external bodies., • Identifying opportunities to streamline processes and improve operational efficiency. About You You are a proactive and organised finance professional who takes pride in delivering accurate work and providing exceptional support to your team and stakeholders. To be successful, you’ll bring: • Previous experience in a Finance Officer, Accounts Officer, Revenue Administration or similar finance administration role., • Strong experience managing billing processes and financial data., • Intermediate Excel skills and confidence working with ERP systems such as JDE, • Excellent attention to detail and a commitment to data accuracy., • Strong organisational skills with the ability to manage competing priorities and meet deadlines., • A collaborative, team-first mindset and willingness to support others during busy periods., • Strong written and verbal communication skills., • Experience working with lease documentation or property-related billing processes will be highly regarded, but is not essential. Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes: • Flexible working options, • Birthday leave & purchased additional leave, • $1,000 worth of VCX securities rewarded for eligible team members, • Generous Parental Leave We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect. At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team: Phone: (request to speak to our Talent Acquisition team) Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level. #J-18808-Ljbffr

Join a respected Housing Association as Housing Officer on a temporary basis. Location: London Rate: £28 – £30 per hour Contract: Temporary This is an excellent opportunity for a housing professional who is passionate about delivering outstanding resident services, managing tenancies effectively, and contributing to the creation of safe, sustainable communities. As a Housing Officer, you will be responsible for managing a designated patch of properties and delivering a comprehensive housing management service. You will act as the primary point of contact for residents, ensuring tenancy-related matters are handled professionally and efficiently. • Manage a portfolio of residential tenancies., • Conduct tenancy sign-ups, reviews, audits, successions, assignments, and mutual exchanges., • Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches., • Support residents to sustain their tenancies and access relevant support services., • Carry out estate inspections and identify opportunities for service improvement., • Work collaboratively with internal teams, contractors, and external agencies., • Manage low-level rent arrears and support income recovery initiatives., • Respond to resident enquiries and complaints in a timely and customer-focused manner., • Maintain accurate records and case management notes., • Previous experience working as a Housing Officer or within a housing management environment., • Strong understanding of housing legislation, tenancy management, and ASB processes., • Excellent communication and stakeholder management skills., • Ability to manage a diverse caseload and work independently., • Strong problem-solving and conflict-resolution abilities., • Experience using housing management systems and Microsoft Office., • Full UK driving licence and access to a vehicle is desirable., • Opportunity to work with a well-established social housing provider., • Competitive hourly rate., • Immediate start available., • Flexible temporary contract with potential for extension., • Dedicated support from the specialist Housing team at Hyperion Partners. #J-18808-Ljbffr

Reed Specialist Recruitment is seeking experienced PRSO Officers (Private Rent Sector Offer) to support households owed a full housing duty by securing suitable private rented accommodation and managing cases through to successful housing outcomes.

A Housing Association is currently looking for a Rents Officer on a temporary basis for about 6 months Key responsibilities are as follows Supports the operation business to ensure that accurate rent levels are provided, and accounts and payment methods set up to ensure a smooth and compliant onboarding of new residents Support the Rents Compliance Team to ensure we follow a clear and transparent rent setting process for our customers and deliver on our regulatory, statutory and locally agreed requirements as applicable Ensure the company remains compliant with the regulators economic rent standard through robust and rigorous application of regulatory and statutory rent levels and annual rent reviews. Ensure all relevant elements of the role are delivered in line with company Rent and lettings policies. Administer the setting up of rent accounts and enable residents to pay rent from the outset of their tenancy through the creation of bar-codes. Implementation of the annual rent review, rent budget and rent statement process through giving administrative support. Provide support on improvement projects which relate to the automation or improvement of systems or processes in relation to rents Carry out cyclical data validation checks advising on coding errors and procedural risks. Manage regulatory and non-regulatory rent setting exceptions and exemptions according to relevant policies and contracts. PAYE 24.55 Umbrella 32.56 This is a hybrid role, 2 days in office, 3 from home Experience and knowledge of the affordable housing sector and the regulatory environment in which it operates including rent standard and applicable legislative principles. Excellent analytical skills with proven experience of working with complex data. Proficient numerical skills with proven experience of working with large volumes of data, from multiple sources and testing for accuracy. Excellent written and verbal communication and presentation skills; experience of preparing and delivering reports to Director level Must be advanced level on Excel Must be immediately available or on short notice #J-18808-Ljbffr

CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com. We're proud to be a Living Wage accredited Employer. CoreWeave is seeking a Data Center Senior Lease Analyst to support the administration, accuracy, and ongoing optimization of our growing data center, real estate, and equipment lease portfolio. In this role, you will own complex lease administration activities, maintain lease data integrity, support ASC 842 / IFRS 16 and SOX compliance, and improve reporting and controls within our lease management system, CoStar. You’ll partner closely with Accounting, Finance, Operations, Tax, Legal, and external landlords and brokers to ensure lease obligations are accurately captured, payments are processed appropriately, and critical dates and contractual requirements are effectively managed. This role is ideal for someone who enjoys interpreting complex agreements, solving problems, and improving processes in a fast‑paced, high‑growth environment. • Own lease abstraction and interpretation for complex and non‑standard data center, real estate, and equipment leases., • Review and approve lease abstractions and data entry completed by Lease Analysts and third‑party providers, providing quality‑control sign‑off., • Manage critical lease dates, including renewals, terminations, escalations, and notice deadlines., • Coordinate with Accounts Payable and DC leadership to ensure timely and accurate lease payments and approvals., • Partner with landlords and brokers to resolve billing disputes, reconcile CAM, operating expenses, and tax charges, and confirm lease commencement and rent commencement dates., • Perform desk audits of annual operating expense statements to validate charges against lease terms., • Interpret complex commercial lease provisions related to rent, taxes, insurance, power usage, cross‑connects, and other contractual obligations., • Support lease negotiations, amendments, and legal redlines by providing lease administration expertise and historical context., • Maintain accurate lease data in CoStar, identify data quality issues, and implement improvements to strengthen controls and reporting., • Support ASC 842, IFRS 16, and SOX compliance, including internal and external audit requests, documentation, and data validation., • Prepare and distribute recurring and ad hoc reports, KPI dashboards, critical‑date trackers, and briefing materials for internal stakeholders and leadership., • Serve as a primary point of contact for landlord and broker relationships, including escalations and issue resolution., • Build strong relationships with Accounting, Finance, Operations, Tax, and Legal to ensure timely and accurate lease information., • Train, mentor, and provide quality oversight for Lease Analysts., • Drive continuous improvement across lease administration workflows, reporting, controls, and system utilization., • Serve as backup to the Lease Administration Manager during absences, including approvals, escalations, and time‑sensitive decisions., • Support Tax with VAT recovery activities as needed by region., • Bachelor’s degree in Finance, Accounting, Business Administration, Real Estate, or a related field., • 5+ years of commercial real estate lease administration experience, preferably supporting data centers or other complex infrastructure portfolios., • Strong understanding of ASC 842 / IRFS 16 and lease accounting principles., • Demonstrated experience reviewing, interpreting, and administering complex commercial lease agreements and amendments., • Strong analytical skills and attention to detail, with experience identifying discrepancies and resolving complex lease or billing issues., • Ability to manage multiple priorities and critical deadlines in a fast‑paced, high‑growth environment., • Strong communication and stakeholder management skills, with the ability to work effectively across Finance, Accounting, Operations, Legal, and external partners. Preferred: • Experience with CoStar or a similar lease administration platform., • Experience with Asana and Google Workspace., • Familiarity with SOX controls and IFRS 16., • Data center or infrastructure‑related lease administration experience. Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk. • You possess excellent communication, organisational, and analytical skills., • You are able to manage multiple priorities in a fast‑paced environment., • You have a proactive mindset with a track record of identifying gaps and driving solutions. At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper‑growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: • Be Curious at Your Core, • Act Like an Owner, • Empower Employees, • Deliver Best‑in‑Class Client Experiences, • Achieve More Together We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for takeoff, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! The starting salary will be determined by job-related knowledge, skills, experience, and the market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer In addition to a competitive salary, we offer a variety of benefits to support your needs, including: • Family-level Medical Insurance, • Family-level Dental Insurance, • Generous Pension Contribution, • Life Assurance at 4x Salary, • Critical Illness Cover, • Employee Assistance Programme, • Tuition Reimbursement, • Work culture focused on innovative disruption Benefits may vary by location. Equal Opportunity CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process. Updated privacy notice - UK and EU Job Applications When you apply to a job on this site, the personal data contained in your application will be collected by CoreWeave UK Ltd. (“Controller”), which is located at Phosphor (6th Floor), 133 Park Street, London, SE1 9EA and can be contacted by emailing ----- Controller’s data protection officer can be contacted at ----- Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of (i) Regulation (EU) 2016/679 (General Data Protection Regulation (“GDPR”) and (ii) the GDPR as it forms part of the laws of the UK (“UK GDPR”), as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. With respect to transfers originating from the UK or the European Economic Area (“EEA”) to a country outside the UK or the EEA, we implement the appropriate transfer mechanism(s) and other appropriate solutions to address cross‑border transfers as required by applicable law. You may request a copy of the suitable mechanisms we have in place by contacting us at where permitted by applicable law, we may also retain your personal data for a limited period after the recruitment process ends in order to consider you for future job opportunities, respond to legal claims, or comply with record‑keeping obligations. Under the GDPR and the UK GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with the relevant supervisory authority: (i) A list of Europe’s data protection authorities can be found here and (ii) for the UK, this is the Information Commissioner's Office. For additional information, please see our Privacy Policy. #J-18808-Ljbffr

1 week ago Be among the first 25 applicants Hybrid role – with a requirement for at least 1 day per week in our New Malden or Sheffield office. We founded Homeprotect on a simple principle – to provide protection to people underserved by the home insurance industry. We’re experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We can cover people who travel a lot, run a business from home or even collect rare treasures. We protect people who love living in a listed building, having a view of a river or sunbathing on a flat roof. We can do this because our smart tech enables our customers to get an instant, online quote to cover a huge range of complex needs and our UK customer support teams are on hand to provide information and support when only a real person will do. Our insurance has already empowered hundreds of thousands of people to protect their homes and the things they love. But we’re not content with being the leading provider of what’s called “non‑standard” insurance. We believe there’s no such thing as “standard.” We’re all unique and we all deserve home insurance designed with our individual needs in mind – something our combination of real people and smart tech enables us to do. Our simple promise? Whoever you are and wherever you live, with Homeprotect we’ve got you covered. Our customers come from all walks of life and so do our people. We’re a small but perfectly formed team, made up of insurance industry specialists alongside a diverse mix of technologists, data scientists and customer and marketing champions from all sorts of industries and backgrounds. We all bring our individual expertise, an appetite for innovation and a shared ambition to empower people to protect their homes and the things they love. Working in a fast‑paced environment where change happens regularly is how we do things. We also recognise that you do your best work when you have the right balance, and that’s why we have fully embraced hybrid working, and in some cases, fully remote working, giving our teams the flexibility to choose the right location and working hours that fit them. We prefer to focus on the outputs of their work, not where they complete it. That said, there will be times when getting together in one location makes sense, but day‑to‑day, our teams have the freedom to decide where to work and we trust that they’ll make the right decision balancing the business needs and their own preferences. Most companies think their culture is great, but at Homeprotect we have the proof to back this up. We have been recognised externally as a Great Place to Work for the last six consecutive years. Reporting directly to the Chief Operating Officer this role is accountable for the following business critical areas: • Own and maintain the organisation‑wide Operational Resilience framework, ensuring alignment with UK regulatory requirements, • Lead the refresh and testing of Important Business Services (IBS), impact tolerances, mapping and scenario testing activities, • Coordinate with business areas to ensure resilience risks, issues and vulnerabilities are identified, documented, and mitigated, • Maintain and update Customer Operations risk registers, ensuring risks are accurately assessed, scored, and monitored, • Oversee the design, implementation, and testing of key operational controls across Customer Services and Claim Operations, • Provide challenge and support to risk owners to ensure effective risk mitigation and control operation, • Conduct assessments of existing and emerging industry regulation (e.g., FCA, ICO) and evaluate operational impacts, • Translate regulatory requirements into clear business actions and monitor completion, • Act as a subject matter contact for regulatory change across customer‑facing operations, • Provide risk and resilience input to change initiatives, digital transformation projects, and process redesign, • Undertake formal risk assessments for change, ensuring risks, dependencies, and controls are understood and addressed, • Support project teams with compliance considerations and readiness for regulatory change, • Partner with the supply chain management team to ensure third‑party arrangements integrate with the overall assurance framework, • Support oversight of supplier resilience, risk assessments, controls, and performance monitoring, • Contribute to reviews of third‑party incidents, service gaps, and contractual assurance requirements, • Work with the Group‑wide Incident Manager to provide customer assurance on ongoing incidents and emerging issues, • Support proactive identification of potential operational incidents and coordinate mitigation actions, • Assist with root‑cause analysis, lessons learned exercises, and tracking of follow‑up actions, • Lead and coordinate the group‑wide fraud strategy, ensuring alignment across Customer Services, Claims, and all business units, • Monitor fraud trends, emerging threats, and industry developments to inform prevention and detection activities, • Work with fraud operations, data teams, and suppliers to strengthen controls, maintain regulatory compliance, and mitigate fraud risk, • Support the development of fraud‑related policies, reporting, and governance, • Produce high‑quality risk, resilience, fraud, and assurance reporting for senior leadership, committees, and regulators, • Communicate risk and fraud insights clearly to operational teams, senior managers, and external stakeholders, • Promote a strong risk, fraud awareness, and compliance culture across customer operations, • Strong knowledge of Operational Resilience, business continuity, and FCA regulatory obligations, • Good understanding of risk management frameworks, control design, and assurance methodologies, • Experience in insurance operations, ideally in home insurance, customer service, or claims, • Understanding of fraud detection, prevention controls, and regulatory expectations within the insurance sector, • Ability to interpret and communicate regulatory change in a practical, business‑focused way, • Understanding of third‑party risk management and supply chain assurance, • Experience supporting incident management, risk assessments, or operational change, • Ability to analyse operational processes, resilience vulnerabilities, and fraud risks, recommending actionable improvements, • Strong critical thinking with the ability to challenge constructively, • Data‑literate with the ability to interpret risk metrics, control results, fraud trend data, and incident patterns, • Clear and confident communicator able to explain complex risk, resilience, and fraud concepts in simple terms, • Skilled at building relationships with operational teams, fraud specialists, risk owners, project managers, and suppliers, • Influential and credible with senior leaders and cross‑functional stakeholders, • Proactive, organised, and able to manage multiple priorities simultaneously, • Strong attention to detail with a structured and methodical approach, • Confidence to provide balanced challenge while supporting continuous improvement, • Committed to maintaining high standards of governance, compliance, fraud prevention, and customer outcomes We think we have a fantastic company culture and welcome new team members with open arms. We also offer a great range of benefits, including: • A genuinely flexible approach to work. We are really supportive of you flexing your hours and location to help you keep everything in your life in balance, • Opportunities to focus on your professional growth whether that’s through training or other personal development opportunities – we want you to build your long‑term career with us, • Discount of 50% when you choose to take out a home insurance policy with us, • An in‑house wellbeing programme including seminars and workshops from wellbeing coaches and professionals, • Home working starter kit and money to spend on additional equipment you may need, • Charitable giving scheme, so you can donate to our partner charity, or one of your choices, • The opportunity to work alongside brilliant people, because this isn’t something that every organisation can offer! On top of that, we also offer all the standard stuff, like: • 25 days’ holiday (plus bank holidays) and the ability to buy and sell >5 days annually, • Private medical cover for all employees, • Financial Advice with Octopus Money, • Life insurance, • Annual discretionary bonus scheme, • Pension contribution, • Free fruit and really good coffee for the days you come into the office, • Local and national retail discounts We’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds, as long as you meet the knowledge, skills and experience criteria for the role and have the right to work in the UK. We think everyone can excel in the right environment – no matter your gender, age, ethnicity, sexual orientation, religion, disabilities or beliefs. We believe in celebrating difference, and everything that makes both our customers and people unique, by creating an environment where everyone can thrive. We encourage you to let us know if you need any extra help with your application, or if you have any requirements at any stage of the recruitment journey. Equally, lots of our staff at Homeprotect work flexibly and in a variety of ways, whether that’s different core hours or remote working. Please chat to us at your application or interview stage about the flexibility you need, as we’re always happy to explore what’s possible for the role. Your data will be maintained in line with our “recruitment data privacy policy” found here. #J-18808-Ljbffr

We’re looking for a Housing Officer to provide a professional, resident-focused housing management service across Your Place accommodation. This is a varied and rewarding role at the heart of housing operations, helping residents sustain their accommodation while ensuring homes are safe, well-managed, and compliant. Key areas of responsibility include: Managing tenancy and licence agreements, sign-ups and move-ins Monitoring rent accounts and supporting arrears prevention Coordinating voids and helping to minimise vacancy periods Responding to housing-related enquiries and resident issues Supporting compliance, property standards and access arrangements Working collaboratively with Finance, Repairs, Support Services and Resident Services teams Maintaining accurate records and contributing to service performance reporting We're looking for someone with experience in housing, supported housing, homelessness, customer service or another resident-facing role, who is organised, professional, compassionate, and able to manage challenging situations in a firm but fair manner. Don't miss this opportunity to make a real difference in supporting residents and helping create safe, sustainable homes. Appointment is subject to an enhanced DBS check, satisfactory references and the right to work in the UK Monthly salary £30,205 - £32,965 • Time off to do as you please - you'll get 25 days, rising one day annually up to 30 days, plus bank holidays., • We've also got reimbursements for the costs of a gym membership, a 24-hour confidential helpline for practical and emotional support (for your work or personal life), a cycle to work scheme, and activities like group yoga classes too., • Your pension will be with TPT Retirement Solutions and we match what you pay into your pension up to 7.5%. Extra money for your retirement!, • We all know having the opportunity to develop in your career is really important to people, so we've got different options depending on what suits your role best. It could be getting a recognised qualification, doing some internal training, working towards professional accreditation, or having a membership to a professional body., • We want to help you achieve the best work-life balance possible. We have made some promises to our residents about when we are around, so we just need to have the needs of your team in mind as well as the organsision, to get the best out of it., • Fun at work is important too! Some of our teams help organise social events in the summer and winter - get involved!, • You'll get the best possible IT equipment and if your role involves working remotely, you can order items like desks, chairs or other equipment to help with your comfort and wellbeing., • You'll have access to discounts for holidays, shopping, eating out, and loads more with our Proud to Care scheme., • We have a variety of family-friendly leave available to all employees for maternity, paternity, and adoption. Your Place where homelessness is solved one person at a time. Your Place is much more than somewhere to call home. We work one-to-one with people experiencing homelessness, helping them to regain their self-belief and rebuild their lives. We can’t end homelessness for everyone overnight. But we can solve it one person at a time. We run two main servicesfrom our base at 81 Barking Road - our core hostel (which accounts for approximately 80% of our bed spaces) supportingpeople experiencing homelessness with low to medium support needs,as well as our intensive support service for people who need extra help on their journeys. You can find out more about how we help people by visiting our website. Registered Charity No. 1147794 - in England and Wales Registered Company No. 08075329 - in England and Wales Registered Office: 81 Barking Road, London, E16 4HB #J-18808-Ljbffr

Pinnacle Group is seeking an Income Collection Officer to join our Homes Team in London hybrid role. You will undertake a range of income collection duties relating to rent and service charge income for private rented sector and social housing residents, coordinating a flexible service to minimise current and former tenancy arrears. You will work with the Income Manager and housing management teams to deliver arrears targets, using welfare benefits knowledge and effective communication to #J-18808-Ljbffr

We are looking for experienced PRSO Officers (Private Rent Sector Offer) to support households owed a full housing duty by securing suitable private rented accommodation and managing cases through to successful housing outcomes. PRSO (Private Rent Sector Offer) Officer. PRSO (Private Rent Sector Off

Local Authority in Havering Housing Solutions Officer £22.41 an hour PAYE/ £29.25 UMB 36 Hours a week(Mon-Fri) Initial 3 Month Contract Hybrid 2-3 days in the office; Dockside,Newham E16 Private rented solutions and rent deposit scheme Homelessness prevention, relief and main duty assessments and s184 decisions • To deliver a comprehensive homelessness assessment, prevention and relief service in accordance with Part VII of the Housing Act 1996, the Homelessness Act 2002, Homelessness Reduction Act 2017 and associated legislation, statutory Codes of Guidance and relevant case laws., • To provide expert housing advice and statutory homelessness functions in accordance with Part VII of the Housing Act 1996, the Homelessness Act 2002, the Homelessness Reduction Act 2017 and associated legislation, Codes of Guidance and case law., • To manage a caseload of homelessness applications from initial approach through to statutory decision, ensuring that all duties are discharged lawfully, consistently and in a customer-focused manner., • To managing cases approaching cessation of homelessness duties, securing suitable private rented accommodation, sustaining existing tenancies and preventing homelessness through effective intervention, negotiation and partnership working., • To act as a key interface between tenants, landlords, letting agents, housing providers and Council services, promoting successful tenancy outcomes and preventing homelessness through early intervention, mediation and support., • Experience managing homelessness, housing options, or other frontline housing caseloads., • Good knowledge of homelessness legislation, particularly duties under Sections 188 and 193 of the Housing Act 1996, Parts 6 and 7 and the Homelessness Reduction Act 2017 as well as the Renters Right Act 2025., • Experience making statutory housing decisions and preparing written notifications or case records., • Strong understanding of housing options, welfare benefits, tenancy law, and landlord and tenant responsibilities., • Housing Act 1996 Parts VI and VII., • Homelessness Reduction Act 2017., • Homelessness Code of Guidance., • Landlord and tenant legislation. The Adecco Group UK & Ireland is an Equal Opportunities Employer. #J-18808-Ljbffr

Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing Association clients in Greater London. You will manage a patch of General Needs, Leasehold and Shared Ownership accounts and actively drive income recovery. This role requires strong communication, negotiation and customer service skills, experience of rent arrears recovery, and the ability to progress cases to appropriate outcomes while supporting tenancy sustainment. #J-18808-Ljbffr

Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing clients in Essex. What the Job Will Be Doing Managing a caseload of rent accounts, ensuring effective collection and recovery of outstanding arrears. Monitoring rent accounts, identifying arrears at an early stage and taking appropriate recovery action. Negotiating affordable repayment arrangements with residents and monitoring compliance. Completing income and expenditure assessments to establish realistic repayment plans. Preparing and serving Notices of Seeking Possession (NOSPs) and other legal documentation. Managing rent arrears cases through the legal recovery process, including possession proceedings and enforcement action. Preparing court documentation, witness statements and supporting evidence for possession applications. Attending court hearings and representing the organisation where required. Liaising with legal teams, court officials and enforcement agencies to progress cases. Providing residents with advice on rent payments, welfare benefits and financial difficulties. Supporting residents with Universal Credit, Housing Benefit and Discretionary Housing Payment applications. Working closely with Housing Officers, Finance Teams and external agencies to prevent homelessness and sustain tenancies. Maintaining accurate case records and ensuring compliance with housing legislation and the Pre-Action Protocol for Possession Claims. What You Will Need Previous experience working as an Income Officer, Rent Recovery Officer or Housing Officer with strong rent arrears experience. Proven experience managing rent arrears and progressing cases through the income recovery process. Practical experience preparing and issuing Notices of Seeking Possession (NOSPs). Experience attending court and handling possession proceedings relating to rent arrears. Good knowledge of housing legislation, tenancy agreements and legal recovery procedures. Experience negotiating repayment arrangements and completing income and expenditure assessments. Understanding of Universal Credit, Housing Benefit and welfare benefits. Excellent communication, negotiation and customer service skills. Ability to manage a busy caseload independently and confidently handle challenging conversations. Experience using NEC or Civica housing management systems would be advantageous. Full UK driving licence and access to a vehicle for work purposes. TPBN1_UKTJ

Supported Housing Officer / Customer Support Coordinator. Provide person-centred, housing-related support to promote independence and employment readiness. Monitor rent, Housing Benefit and service charges, supporting residents with payment issues.

You will play a central role in the annual rent and service charge setting process, ensuring service charge costs are accurately recorded and that charges are calculated, reconciled and communicated effectively. Reporting to the Rents & Service Charges Manager, you will work autonomously and collabo

As an Income Officer, you will be responsible for managing a portfolio of rent accounts and working proactively with residents to maximise income collection and minimise arrears. Income Officer, Rent Recovery, Arrears Officer or similar housing-related role. Your responsibilities of an Income Office

A housing association is looking for a passionate Tenancy Sustainment Officer to join its Customer Experience Team and help customers maintain their homes, live independently and thrive in their communities. This is a fixed term 12 month contract. The Role You will provide housing-related support to customers, including those who may be vulnerable or require additional assistance. Working closely with customers and partner agencies, you'll help people sustain their tenancies and achieve positive outcomes. Key responsibilities include: Supporting new and existing tenants to maintain successful tenancies. Providing advice around rent arrears, repairs, property condition and anti-social behaviour. Helping customers understand and comply with their tenancy agreements. Developing action plans and providing regular support. Acting as an advocate and helping customers access appropriate housing, health, welfare and community services. Building strong relationships with customers, colleagues and external agencies. Maintaining accurate records of support and outcomes. About You We are looking for someone who is passionate about supporting others and making a positive difference. Strong communication and relationship-building skills. Experience of supporting people to achieve positive outcomes. A proactive and solution-focused approach. Good organisational and record-keeping skills. The ability to work effectively with a range of customers and partner organisations. A commitment to treating people with dignity, respect and compassion. Experience in housing, support work, social care or community services would be beneficial, although transferable experience will be considered. What is on offer 26 days' annual leave £27,469 per annum + £2,405 annual car payment Birthday leave Occupational pension Health cash plan Flexible benefits package. Support for qualifications, conferences and learning Agile working and a supportive, inclusive environment An enhanced DBS check will be required as part of the pre-employment process. NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy. TPBN1_UKTJ

Rocasa Consulting Ltd are recruiting a Temporary Housing Officer to cover the Cambridgeshire Patch for 4 Months, Working Mon - Fri 9am - 5.30pm 2/3 Day in Patch the 2/3 Days at Home, Paying £215 per day via Umbrella. Must live in Patch - Cambridgeshire area Act as an advocate for customers on housing management issues and liaise with relevant departments to ensure housing enquiries are resolved. Deliver an effective customer focused service to customers, ensuring support and advice is provided to help customers sustain their tenancies. Report household repairs and any communal block repairs or health and safety concerns Deliver a tenancy management service tailored to the needs of our customers, including sign ups of new tenancies, and enabling amendments to existing tenancy agreements. Identify breaches of tenancy agreements, such as ASB, illegal occupancy or sub-letting. Maximise rental income through management of rent accounts and advising customers about rent arrears. Contribute to service improvement and resident involvement to achieve resident satisfaction with services. Develop and maintain effective internal and external stakeholder relationships to ensure our customers are the heart of what we do and the service we provide is excellent. Conduct home visits and tenancy reviews and visits within a customer's first year of being a tenant and beyond Refer concerns of safeguarding to the relevant agencies Work alongside statutory agencies to encourage tenancy sustainment You must have UK Driving Licence and Access to a Car and have previous experience as a Housing Officer. TPBN1_UKTJ

Our local authority client based in West London are urgently seeking an experienced Temporary Accommodation Officer. £23.07 an hour PAYE Hybrid working: 3 days on site • To directly manage a range of properties acquired for temporary accommodation for Homeless households. Tasks include void management, lettings, tenancy management, rent arrears, repairs, landlord liaison and related areas., • To contract manage the various suppliers of accommodation (PLAs & HALs) ensuring invoices are processed efficiently and compliance regarding contractual responsibilities., • To work in conjunction with all teams within Housing Solutions to ensure coordinated service delivery to statutorily homeless households., • To monitor and visit temporary accommodation tenants and ensure authorised occupation, vacation and repossession on proper discharge of the Council'sduties under homelessness legislation and to ensure that all properties are fully compliant with Health and Safety standards., • To provide support and advice to all temporary accommodation tenants including advice on employment and training and to make referrals to external agencies as appropriate., • To undertake project work as required and lead as required on the Housing Association Leasing Scheme and other related projects as appropriate. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful #J-18808-Ljbffr

Morgan Hunt are seeking an Income Officer to join a Housing Organisation. This role is crucial for undertaking timely and robust recovery actions to prevent arrears and maximise income. You will work collaboratively with colleagues to ensure effective escalation and recovery actions are identified and executed, supporting tenants in improving their financial and digital capabilities. The Income Officer will also provide excellent customer service while managing accounts and making referrals to internal and external agencies. • Implement prompt recovery actions from the onset of tenancy., • Proactively monitor rent accounts and implement effective solutions to prevent tenant debt., • Maintain regular contact with tenants regarding their commitments and arrangements., • Provide advice on financial inclusion products and services., • Draft legal documentation and understand relevant laws regarding rent arrears., • Conduct home visits to provide benefit advice and support tenants., • Work collaboratively with various teams and external agencies., • Ensure compliance with health and safety regulations and promote diversity., • Experience in a social housing setting or understanding the issues faced by vulnerable tenants., • Excellent customer service and communication skills., • Knowledge of housing policies and welfare benefits., • Ability to manage complex disputes effectively., • Proficiency in computerised data systems., • 5 GCSEs at grade C or above, including English and Maths or equivalent experience., • Good knowledge of Housing Law as it applies to Tenancy Management., • Experience of providing advice on housing, welfare benefits, and/or rent arrears., • Experience in a debt collection or credit control environment., • Ability to analyse financial information and make informed decisions., • Experience of working in a customer-focused environment. #J-18808-Ljbffr

Hillingdon Council is seeking an Income Maximisation Officer to join the Homes and Neighbourhoods Service in London. You will manage rent accounts, promote a proactive payment culture and tailor repayment plans to individual circumstances, while supporting residents to maximise income through benefits advice and referrals. The role focuses on preventing tenancy failure, sustaining tenancies and maximising rental income across the housing stock, with collaboration across Welfare Benefits Officers #J-18808-Ljbffr

5 Star Recruitment is seeking a Housing Rent Recovery Officer to support tenants in Temporary Accommodation and Council Housing, focusing on efficient rent collection and compliance with recovery processes. You will contact tenants systematically, assess their circumstances, and work with partner agencies to maximise income while delivering a high-quality service. You will also maintain records of actions taken to recover income and arrears, ensuring continuous monitoring of outcomes and tenancy #J-18808-Ljbffr

Rent Accounting Officer - Salary - Grade 6 - £39,276-£42,771pa Are you passionate about delivering excellent customer service and ensuring residents receive a fair, efficient, and supportive rent management experience? We're looking for a proactive Rent Accounts Officer to join our Income Services team. This is a fantastic opportunity to play a key role in managing housing income, supporting residents, and contributing to the financial wellbeing of our community. • Delivering a high-quality rent accounting service, ensuring accurate posting of rental income and resolving allocation queries., • Managing direct debits for both rented and leasehold accounts, and supporting residents to move to automated payment methods., • Working closely with Arrears Prevention & Recovery Officers to identify residents at risk and provide early support., • Processing refunds, credit transfers, and insurance payments, while monitoring for potential money laundering concerns., • Collaborating across teams to ensure rent accounts are set up, maintained, and closed correctly., • Supporting performance monitoring and contributing to service improvements through data analysis and resident feedback., • A customer-focused mindset with excellent communication skills., • Strong attention to detail and confidence working with financial data., • Ability to manage competing priorities and work flexibly across the housing directorate., • A commitment to continuous improvement and delivering value for money., • Awareness of safeguarding, equality, and data protection responsibilities. At Havering, we're committed to supporting our residents and empowering our staff. As part of our team, you'll benefit from: • Competitive Salary, • Excellent Local Government Pension Scheme, • Flexible Working Options including hybrid arrangements, • Generous Annual Leave with the option to buy additional days, • Professional Development with a commitment to 10 days of learning annually, • Health & Wellbeing Support including mental health resources, • Inclusive Culture guided by our ICARE values: Integrity, Creativity, Ambition, Respect, Everyone Havering is one of London's most diverse and exciting boroughs, combining a vibrant local economy with some of the capital's greenest spaces. With excellent transport links, thriving town centres, and strong community networks, Havering offers a fantastic quality of life - whether you are commuting into the city or enjoying the borough's cultural and recreational opportunities closer to home. As a council, we are ambitious, forward-looking, and committed to delivering high-quality services that make a real difference to our residents. We embrace digital innovation, modernisation, and new ways of working to meet the challenges of a rapidly changing world. Guided by our ICARE values, we foster an inclusive and supportive culture where colleagues are encouraged to think differently, bring fresh ideas, and grow their careers. With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries. Find out why you should work for Havering Council. • We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering., • The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. #J-18808-Ljbffr

Are you an experienced housing professional with a passion for helping residents maintain their homes while delivering excellent income collection performance? Do you have the skills to build positive relationships, identify solutions and support residents through financial challenges? Hillingdon Council is seeking an Income Maximisation Officer to join our Homes and Neighbourhoods Service. This is a rewarding role where you will play a key part in supporting residents, preventing tenancy failure and maximising rental income that helps fund essential housing services. Managing your own caseload, you will take a proactive and preventative approach to rent collection, working with tenants at the earliest opportunity to provide advice, support and practical solutions that promote successful and sustainable tenancies. As an Income Maximisation Officer, you will be responsible for managing rent accounts and supporting the collection of rental income across the Council's housing stock. Working closely with residents, internal teams and external partners, you will help prevent arrears from escalating, support vulnerable tenants and ensure appropriate recovery action is taken when required. • Manage a caseload of rent accounts, identifying and responding to arrears at the earliest opportunity., • Promote a strong payment culture and support residents to meet their tenancy responsibilities., • Negotiate and monitor realistic repayment plans tailored to individual circumstances., • Support residents to maximise household income through benefit advice and referrals., • Work closely with Welfare Benefits Officers, the Department for Work and Pensions and other partners to support successful benefit claims., • Monitor tenants transitioning to Universal Credit and help minimise the risk of rent arrears., • Identify vulnerable households and coordinate support through tenancy sustainment and specialist support services., • Undertake proactive interventions to prevent tenancy failure and homelessness., • Progress rent recovery cases through all stages of the collection process, ensuring compliance with legislation, policies and procedures., • Attend case conferences, review meetings and multi-agency discussions where required., • Maintain accurate records, case notes and performance information using housing management systems., • Work collaboratively with Housing Management, Adult Social Care, Children's Services and external agencies to achieve positive outcomes for residents. We're looking for a customer-focused and resilient individual with experience of housing income management, rent recovery or a related housing environment. • Experience of managing rent arrears, income recovery or tenancy-related casework., • Knowledge of housing management, welfare benefits and income collection practices., • An understanding of Universal Credit and its impact on social housing tenants., • Experience supporting vulnerable residents and working with partner agencies., • Strong negotiation and communication skills., • The ability to manage a varied caseload and prioritise competing demands., • Good analytical skills and the ability to assess risk and identify appropriate interventions., • Experience maintaining accurate case records and performance information., • A proactive approach to problem-solving and service improvement., • A commitment to delivering excellent customer service and putting residents first. Experience within a social housing or local authority environment would be particularly advantageous. At Hillingdon, we believe successful income management is about much more than rent collection. It's about helping residents sustain their tenancies, access the support they need and maintain stable homes. You’ll join a service committed to early intervention, prevention and customer-focused solutions, working alongside dedicated colleagues who are passionate about making a positive difference. • A rewarding role with a direct impact on residents and communities., • Opportunities for professional development and career progression., • A supportive and collaborative working environment., • Flexible working arrangements where service needs allow., • Generous annual leave entitlement., • Membership of the Local Government Pension Scheme., • Access to a range of employee wellbeing and benefits programmes. We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development. Here’s a comprehensive overview of the fantastic benefits we provide: • Flexible Working Hours - We recognise the importance of flexibility in managing your work and personal life., • 36 Hour Week - Enjoy a standard 36-hour workweek for all full time staff., • Generous Holiday Entitlement - increasing with length of service (for non-casual roles)., • Hillingdon Sports & Leisure - Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough., • Salary Sacrifice Schemes - option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules)., • Cycle to Work - Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre., • Local Government Pension Scheme - access to Local Government Pension Scheme and membership to the Credit Union., • Perkbox Benefits - Access a variety of offers and discounts through our Perkbox Benefits., • Mental Health Support and Counselling Services - Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family., • Travel Support - Make your daily commute easier with our season ticket loans and free car parking., • Trade Union Membership - The Council recognises UNISON, Unite, AEP and GMB and supports employees' freedom of choice in relation to trade union membership. At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities. Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success. Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a 'per application' basis. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment. Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening: • Basic DBS Check, • 2 years of Referencing Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised. #J-18808-Ljbffr

Founded in 2018 by Alex McCallion and Jonathan Tan, Greater Change is an innovative social enterprise focused on helping people overcome the financial barriers on their pathway out of homelessness using personalised budgets. We partner with charities and support workers who refer people to us who would benefit from our financial support. The personalised budgets (supported cash transfers) we provide are typically for rent deposits, ID documents, training courses and similar expenses. On average, Greater Change spends £1,400 per individual and last year 85% of the people we supported sustained their move into stable housing, saving the public purse over £41,000 per person per annum. Our goal is ultimately to use personalised budgets as a dignified and effective tool to end homelessness. • Trust & Support, • Growth & Development, • Passion with Boundaries, • Clarity & Communication, • Emotional Security & Maturity, • Impatience for Change We are looking to appoint an Operations Officer to help build and scale our social enterprise. You will report to the Head of Operations and be the main point of contact for partner charities, receiving referrals for personalised budgets and processing these on a weekly basis. The ideal candidate is highly organised, possesses excellent attention to detail, confident in communicating to partners and at ease delivering presentations. We’re looking for proactive, restless for change and want to be part of an innovative solution to ending homelessness for good. • Manage referrals end to end, including receiving, triaging and processing cases to ensure timely release of funds to partner organisations., • Maintain accurate and up‑to‑date records on our CRM to track referrals, case progress and outcomes., • Provide financial case planning support for each referral, using a strengths‑based approach to support individuals to move away from homelessness., • Process weekly payments and maintain accurate financial records, ensuring compliance with internal controls., • Liaise closely with support workers in partner organisations to progress referrals and resolve issues., • Onboard, train and support partner charities, including scoping calls, delivery of training sessions, workshops and bespoke support and resources., • Ensure high‑quality partnership management across all contracts, including the development of tailored resources as required., • Prepare operational and monitoring reports for partner organisations, lead partners, local authorities and other stakeholders., • Strong organisational skills with the ability to manage a varied caseload, prioritise workload and meet deadlines., • Excellent attention to detail with a consistent focus on accuracy and process., • Proven partnership‑building skills, with the confidence and ability to build new relationships and maintain existing partnerships with charities., • Confident public speaker, with experience delivering presentations and facilitating onboarding sessions, workshops, online drop‑ins and training sessions., • Proactive approach to communication, including confidence in picking up the phone, engaging support workers and visiting partner organisations in person., • Experience writing reports, collecting and analysing data, and communicating findings to a range of stakeholders., • Demonstrable passion for, and commitment to, disrupting the current housing system and ending homelessness for good., • Previous experience working in the housing and/or homelessness sector, either at charities, local authorities or similar., • Previous experience managing and tracking cases, especially supporting vulnerable clients to reach their goals or a positive outcome., • A good understanding of the housing system, homelessness, benefits processes and services which support people who are precariously housed., • Strong IT skills in particular G‑Suite, Canva and Microsoft Office., • Experience using CRM systems, in particular Salesforce., • High and positive energy levels; you thrive when working at pace., • You have high EQ, are a great listener, proactively inviting feedback and curious to hear the ideas of others., • Willingness to roll up your sleeves, Greater Change is a ‘hands‑on’ environment., • Strong team player who can collaborate and work with others to achieve results. We welcome applications from candidates with lived experience of homelessness. • Up to 5% pension matching, • Hybrid working model at home and in the office – we are an outcomes‑driven team, so we want you to work in the way that's most productive for you., • 9 day fortnight (every alternate week is a 4‑day week)., • MacBook or PC., • A work‑from‑home budget of up to £250 to buy what you need for your home set‑up., • Frequent team lunches and quarterly team activity days., • Training budget of £800 / year, to upskill on anything directly related to your work., • A remote working allowance of up to 10 days per year (pro‑rata)., • A wellbeing budget of £400 / year (pro‑rata). You can spend it on therapy, the gym, a meditation retreat, whatever helps your wellbeing. If you are ready to help drive change and play an integral role in shaping the future of Greater Change, we would love to hear from you. Please send your CV and a Covering Letter to Your Covering Letter must outline how you meet the Essential Criteria listed above, as well as any relevant desirable skills, experience and knowledge. Please demonstrate how you reflect our core values and personal attributes throughout your application. Monday 9th February 2026 Rolling Basis – We plan to interview throughout January and February. March 2026 or sooner. We will review applications as we receive them, so we encourage you to submit your application as early as possible. Candidates may be required to participate in up to 3 recruitment rounds following application. This is likely to be an online test, an interview and a final culture fit held in person in our London office. This may change and prospective candidates will be informed of any changes. If you have any questions about the role or the application process, please contact . Mid‑Senior level Full‑time Other, Information Technology, and Management #J-18808-Ljbffr

Pinnacle Group Limited in London is seeking an Income Collection Officer to join our Homes Team. You will undertake a range of income collection duties relating to rent and service charge income for private and social housing residents, ensuring arrears targets are met. You’ll work with housing management teams, have knowledge of welfare benefits, and engage with residents with an empathetic approach. The role is hybrid with travel to the Chancery Lane office. #J-18808-Ljbffr

Oyster Partnership is assisting a Housing Association in North London to appoint an Interim Income Officer on an initial 3-month contract with hybrid working. The role focuses on rent arrears management across General Needs and Supported Housing, covering the full income recovery process and court-related actions. The successful candidate will bring strong experience in income recovery, knowledge of UC & Housing Benefit, and capability to handle possession proceedings when required. #J-18808-Ljbffr

Would you like to join Hyde as an Income Services Officer?. The Income Services Officer, is key to supporting the prevention and recovery of rent arrears and other debts while helping customers sustain their homes through practical advice, early intervention and effective case management. Understand

TRI Consulting Ltd is seeking a Rents Officer on a temporary basis (about 6 months) to support rent operations within a Housing Association.

The following content displays a map of the jobs location - London Pinnacle Group are looking for an Income Collection Officer to join our Homes Team to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. You will provide a coordinated, flexible, and effective income collection service and will be responsible for achieving and maintaining lowest levels of current rent and former tenancy arrears ensuring we maximise income recovery. You will be guided by the Income Manager and work with the housing management teams to ensure delivery of the arrear’s targets. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities. The ideal candidate will be a confident communicator with a natural ability to build trust and rapport with residents, even in challenging situations.You’ll bring a proactive and empathetic approach to income recovery, combining strong knowledge of housing income management and welfare benefits with a genuine commitment to supporting tenants.If you're someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent service, we’d love to hear from you. This is a hybrid role with travel required to our Chancery Lane office in London. Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers. We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities. • Proactively reduce rent arrears across all accounts to meet monthly targets. This includes producing arrears reports and letters, engaging with residents, preparing legal instructions for possession proceedings, serving Notices, conducting home visits, applying for direct payments, attending court when required and offering advice and support to help residents sustain their tenancies, • Take ownership of individual performance targets and contribute to the overall success of the income collection service, • Identify residents who may benefit from specialist welfare or financial inclusion support and refer them to the Welfare Advice & Financial Inclusion Manager, • Liaise effectively with external agencies including Local Authorities (Housing Benefit), the DWP (Universal Credit), social services and other relevant bodies to support income recovery, • Respond to arrears-related correspondence and provide clear, accurate information to the Income Manager or Contract Manager to assist in resolving formal complaints, • Plan and manage your own workload efficiently, ensuring accounts are monitored weekly and targets are consistently met, • Experience working in a housing and income collection setting, • Background in credit control with practical knowledge of income recovery processes, • Confident using housing management systems to monitor and manage accounts, • Solid understanding of the legal framework for housing including Pre-Action Protocols, • Demonstrable knowledge of welfare benefits, particularly Universal Credit and Housing Benefit, • Proficient in MS Office applications including Word, Excel and Outlook We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day. As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression. In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including: #J-18808-Ljbffr

Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing Association clients. • Managing a patch of approximately 850 General Needs, Leasehold and Shared Ownership accounts., • Proactively managing rent arrears in line with the organisation's income recovery procedures and court protocols., • Taking ownership of arrears cases, progressing them through each stage of the recovery process, including legal action where appropriate., • Supporting residents to sustain their tenancies through early intervention and effective income recovery., • Assisting residents with Discretionary Housing Payment (DHP) applications and referring them to specialist advice services where appropriate., • Referring vulnerable residents to the internal Outreach Team to ensure they receive the right support., • Completing income and expenditure assessments and agreeing realistic repayment arrangements., • Building positive relationships with residents while delivering a firm but fair approach to income collection., • Working closely with Housing Management, Finance and external partner agencies to achieve positive outcomes., • Maintaining accurate case records and updating housing management systems., • Delivering excellent customer service while meeting income collection targets and performance standards., • Previous experience working as an Income Officer within a Housing Association or Local Authority., • Experience managing arrears across General Needs, Leasehold and Shared Ownership portfolios., • Strong knowledge of rent arrears recovery, tenancy sustainment and legal recovery processes., • Experience completing income and expenditure assessments and negotiating affordable repayment plans., • Knowledge of welfare benefits, including Universal Credit and Discretionary Housing Payments (DHPs)., • Excellent communication, negotiation and customer service skills., • Ability to work independently and manage a busy caseload with minimal supervision., • Strong problem-solving skills and a collaborative approach to working with colleagues and partner agencies., • Experience using housing management systems, with knowledge of Rubix being advantageous. #J-18808-Ljbffr

Would you like to join Hyde as an Income Services Officer? The Income Services Officer, is key to supporting the prevention and recovery of rent arrears and other debts while helping customers sustain their homes through practical advice, early intervention and effective case management. • Manage rent arrears and other debts across multiple tenure types, including current and former customers, • Take ownership of customer accounts, working proactively to prevent arrears and reduce debt, • Deliver a high-quality, customer-focused service through phone and digital channels, • Support customers with money management, rent prioritisation and access to welfare benefits, • Process payments, refunds and account requests in line with policies and procedures, • Maintain accurate income and case management records, including clear action notes, • Work collaboratively with the wider Income team and internal colleagues to support service delivery, • Prepare legal documentation, attend court and support eviction processes where required, • Help customers access additional financial support, including local authority and charitable funding, • Follow safeguarding procedures, escalating concerns and making referrals as appropriate You'll bring experience in income collection, rent arrears or customer account management, alongside a supportive and resilient approach when working with customers in challenging circumstances. • Experience in income services, rent arrears, collections or a similar customer-focused role, • Understanding of housing income, welfare benefits and affordability assessments, • Experience managing customer accounts and complex casework, • Knowledge of legal processes relating to rent arrears and possession (or willingness to learn), • Strong communication skills with the ability to handle sensitive conversations professionally We own and manage 125,000 homes and are driven by a strong social purpose-creating safe, affordable homes and thriving communities. You'll be part of a committed Income Services team, where your work will directly support customers to sustain their tenancies while protecting Hyde's income and services. • Excellent pension, • Generous holiday allowance, • Life assurance, • Flexible benefits platform, • Career development & learning support, • Volunteering days, • Hybrid working Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. As a Disability Confident Employer, we're happy to provide reasonable adjustments throughout the recruitment process and in the workplace. Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified. #J-18808-Ljbffr

To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with the rent recovery process To receive transfers from the 1st Stage Rent Recovery team and other teams as applicable To ensure tenants with high rent arrears receive focused input to resolve issues and ensure they are provided with a high-quality service. To conduct an in-depth assessment of customers to understand their situation, with a focus on rent recovery. Providing a case-management approach, supporting the customer based on a holistic view of their needs and their income maximisation potential To contact tenants in a systematic way that optimises support and rent recovery, with an emphasis of personalised contact wherever possible To maintain accurate and up-to-date records of action taken to recover income and arrears and to monitor and record the impact of the actions taken. To help customers manage their arrears as they move between temporary accommodation solutions To work in conjunction with all other appropriate agencies to ensure maximisation of income for both customers and the organisation To contribute to delivery of internal Housing Services processes that fall within the Rent Recovery teams remit #J-18808-Ljbffr

Are you an experienced housing professional with a passion for helping residents maintain their homes while delivering excellent income collection performance? Do you have the skills to build positive relationships, identify solutions and support residents through financial challenges? Hillingdon Council is seeking an Income Maximisation Officer to join our Homes and Neighbourhoods Service. This is a rewarding role where you will play a key part in supporting residents, preventing tenancy failure and maximising rental income that helps fund essential housing services. Managing your own caseload, you will take a proactive and preventative approach to rent collection, working with tenants at the earliest opportunity to provide advice, support and practical solutions that promote successful and sustainable tenancies. As an Income Maximisation Officer, you will be responsible for managing rent accounts and supporting the collection of rental income across the Council's housing stock. Working closely with residents, internal teams and external partners, you will help prevent arrears from escalating, support vulnerable tenants and ensure appropriate recovery action is taken when required. You will: • Manage a caseload of rent accounts, identifying and responding to arrears at the earliest opportunity., • Promote a strong payment culture and support residents to meet their tenancy responsibilities., • Negotiate and monitor realistic repayment plans tailored to individual circumstances., • Support residents to maximise household income through benefit advice and referrals., • Work closely with Welfare Benefits Officers, the Department for Work and Pensions and other partners to support successful benefit claims., • Monitor tenants transitioning to Universal Credit and help minimise the risk of rent arrears., • Identify vulnerable households and coordinate support through tenancy sustainment and specialist support services., • Undertake proactive interventions to prevent tenancy failure and homelessness., • Progress rent recovery cases through all stages of the collection process, ensuring compliance with legislation, policies and procedures., • Attend case conferences, review meetings and multi‑agency discussions where required., • Maintain accurate records, case notes and performance information using housing management systems., • Work collaboratively with Housing Management, Adult Social Care, Children's Services and external agencies to achieve positive outcomes for residents. We're looking for a customer-focused and resilient individual with experience of housing income management, rent recovery or a related housing environment. You will have: • Experience of managing rent arrears, income recovery or tenancy-related casework., • Knowledge of housing management, welfare benefits and income collection practices., • An understanding of Universal Credit and its impact on social housing tenants., • Experience supporting vulnerable residents and working with partner agencies., • Strong negotiation and communication skills., • The ability to manage a varied caseload and prioritise competing demands., • Good analytical skills and the ability to assess risk and identify appropriate interventions., • Experience maintaining accurate case records and performance information., • A proactive approach to problem‑solving and service improvement., • A commitment to delivering excellent customer service and putting residents first. Experience within a social housing or local authority environment would be particularly advantageous. At Hillingdon, we believe successful income management is about much more than rent collection. It's about helping residents sustain their tenancies, access the support they need and maintain stable homes. You’ll join a service committed to early intervention, prevention and customer-focused solutions, working alongside dedicated colleagues who are passionate about making a positive difference. In return, we offer: • A rewarding role with a direct impact on residents and communities., • Opportunities for professional development and career progression., • A supportive and collaborative working environment., • Flexible working arrangements where service needs allow., • Generous annual leave entitlement., • Membership of the Local Government Pension Scheme., • Access to a range of employee wellbeing and benefits programmes., • Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life., • 36 Hour Week – Enjoy a standard 36‑hour workweek for all full time staff., • Generous Holiday Entitlement – increasing with length of service (for non‑casual roles)., • Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough., • Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules)., • Cycle to Work – Eco‑friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre., • Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union., • Perkbox Benefits – Access a variety of offers and discounts through our Perkbox Benefits., • Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24‑hour confidential advice and counselling as well as a legal advice service for you and your immediate family., • Travel Support – Make your daily commute easier with our season ticket loans and free car parking., • Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership. At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities. Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success. Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment. Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre‑employment screening: • Basic DBS Check, • 2 years of Referencing Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised. #J-18808-Ljbffr

Reed is seeking an Income Maximisation Officer in London (Wembley Park) on a 3-month hybrid contract. The role focuses on maximising income through robust rent collection and arrears management, with liaison across Housing Needs, Housing Management and Adult Social Care to deliver a seamless service. The successful candidate will provide a legislatively compliant collection service, apply welfare benefit entitlements, and drive projects to maximise income in challenging areas. #J-18808-Ljbffr

Havering Council is seeking a proactive Rent Accounts Officer to join our Income Services team. The role involves managing direct debits, assisting residents to move to automated payments, collaborating with Arrears Prevention & Recovery Officers, processing refunds, and contributing to service impr

Job Description Salary range: Career Grade 6 £36,693- £37,794 p.a. plus fantastic benefits and progressing toward Grade 8 Contract: Fixed Term 12 Months Hours of work: 36 hours per week Location: Croydon Former Tenant Arrears Officer Career Grade 6-8 Build your career in Housing income recovery - with a clear route to the full Grade 8 role. This is a career-grade opportunity for someone with strong customer service, communication, organisation and debt or income-related skills who wants to develop their career in Housing. You’ll normally join at Grade 6, managing former tenant arrears cases while developing your knowledge of social housing rent recovery, debt management and Council procedures. As you demonstrate the knowledge, competence and independence required for the full role, you can progress to Grade 8. You’ll be doing meaningful work from the start - helping recover money owed to the Council while working with former tenants to understand their circumstances and identify realistic ways to resolve outstanding debt. You’ll manage a caseload of former tenant arrears, contacting former tenants, investigating outstanding balances and taking appropriate action to recover debt. You’ll negotiate affordable repayment arrangements, maintain accurate case and payment records, trace former tenants where necessary and assess the most appropriate next steps based on individual circumstances and the likelihood of recovery. As you develop, you’ll take greater responsibility for more complex cases and independently make decisions about recovery action, debt viability and cases that may need to be considered for write-off. You’ll work with colleagues and external organisations to progress cases effectively and contribute to reducing former tenant arrears and improving collection performance. At Grade 6, you don’t need to already be a specialist in former tenant arrears. We’re looking for someone who can demonstrate: • good customer service and communication skills, including dealing sensitively and confidently with people about money or other difficult issues;, • experience of handling enquiries, cases, accounts, payments, debt or other work requiring accurate information and follow-through;, • the ability to gather and assess information, identify appropriate action and solve problems;, • good organisation and the ability to manage a varied workload and deadlines;, • confidence using digital systems and maintaining accurate records;, • the ability to negotiate and communicate clearly, both verbally and in writing; and, • willingness to develop knowledge of social housing rent recovery, former tenant arrears and relevant Council policies and procedures. At Grade 8, you’ll need developed knowledge and experience of social rent recovery and bad-debt management, with the ability to independently manage a varied caseload, assess debt viability, negotiate repayment arrangements and make appropriate recommendations on recovery and write-off action. You’ll have the opportunity to develop specialist Housing income and debt-recovery experience while making a direct contribution to the Council’s financial position and helping residents find appropriate ways to deal with outstanding debt. Our benefits include an inclusive working environment, learning and career development, the Local Government Pension Scheme, up to 31 days annual leave depending on eligibility plus Bank Holidays, the option to purchase additional leave, family-friendly provisions, a 24/7 Employee Assistance Programme and flexible/agile working where compatible with service requirements. Application closing date: Friday 2 October 2026 Assessment/Interviews: Week commencing 23 November 2026 Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee an interview to disabled applicants who meet the minimum criteria for the role. Croydon Council's priorities The Council balances its books, listens to residents, and delivers good sustainable services • Get a grip on the finances and make the council financially sustainable, • Become a council which listens to, respects and works in partnership with Croydon's diverse communities and businesses, • Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors, • Ensure good governance is embedded and adopt best practice, • Develop our workforce to deliver in a manner that respects the diversity of our communities Key business plan outcomes: • Croydon is a place of opportunity for business, earning and learning, • Children and young people in Croydon have the chance to thrive, learn and fulfil their potential, • Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home, • People can lead healthier and independent lives for longer, • Croydon Council's new ways of working Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check, if the role requires one. #J-18808-Ljbffr

Pinnacle Group Limited is seeking an Income Collection Officer to join our Homes Team. You will undertake rent and service charge income collection for private rented sector and social housing residents, aiming to minimise current and arrears while maximising recovery. You will work under the Income Manager, coordinate with housing management teams, and travel to our Chancery Lane office in London. The role requires strong communication, empathy, and a proactive approach to tenancy support. #J-18808-Ljbffr

The London Borough of Tower Hamlets is seeking to recruit five enthusiastic and motivated Reablement Officers to join our Adult Social Care Reablement Service. This is an exciting opportunity for experienced care workers who are passionate about promoting independence and supporting people to achieve their goals. We are looking for individuals who want to develop their skills and become part of our therapy-led reablement service, helping residents regain confidence, function and independence following illness, injury, hospital admission or a reduction in their ability to manage daily activities. You will bring the core skills and experience of a care worker, including the ability to provide hands‑on support when required to meet duty of care responsibilities and support the achievement of reablement goals. Your focus will be on enabling residents to transition from dependence on care services to greater self‑care, confidence and independence. We welcome applicants who able to speak one or more community languages commonly used in Tower Hamlets, including: Bangla, Sylheti, Somali. Working as part of a multidisciplinary team, you will deliver person‑centred reablement programmes in people's homes . In this role, a s a Reablement Officer, you will: • Deliver planned Reablement programmes that support individuals to achieve their identified goals and maximise independence., • Work closely with residents, families, carers and professionals to implement outcome‑focused support plans., • Support people to regain confidence with daily living activities such as personal care, meal preparation, medication routines, domestic tasks and community access., • Promote self‑care, strength‑based practice and rehabilitation approaches rather than providing long‑term care., • Monitor and record progress against agreed outcomes and contribute to reviews of support plans., • Maintain accurate, timely and confidential electronic records., • Have experience working within a health, social care, home care, residential care, rehabilitation or community support setting., • Experience working with older people, adults with physical disabilities, frailty, dementia or long‑term health conditions, • Hold a Level 2 qualification in Health and Social Care, or a Care Certificate, • Have excellent spoken and written English skills and are able to produce accurate records and communicate effectively with residents, carers and professionals., • Are comfortable working independently in the community and as part of a team., • Are willing to undertake training and continuous professional development. Role is permanent, part-time 20 hours contract. This service operates: 7 days per week, 365 days per year, between 7:00am and 10:00pm. Successful applicants will work a flexible rota pattern across these operating hours, including weekends and bank holidays where required, with minimum 2 rest days. Tower Hamlets is one of the most diverse boroughs in the country, and we warmly welcome applications from candidates of all backgrounds. We particularly welcome applications from people who reflect the diversity of our local community and from those who can communicate in community languages spoken across the borough. We are committed to creating an inclusive workplace where everyone is valued, respected and supported to achieve their potential. • Competitive salary (£31980 to £33384 full time), salary will be pro rata for 20 hours, plus enhancements for weekend and bank holiday hours worked (if applicable)., • Local Government Pension Scheme membership., • Generous annual leave: 29 days, rising to 33 with 5+ years' service, plus bank holidays and 3 additional days at Christmas., • Flexible and agile working to support work-life balance., • Staff money‑saving schemes (e.g., rent deposit loans, season ticket loans)., • Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways. Tower Hamlets is a truly unique borough at the heart of London - a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people's lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them. Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace - it's a hub for collaboration, innovation and community, designed to bring out the best in our people. As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values - Together, Open, Willing, Excellent and Respect - we are building a positive, inclusive culture where colleagues can thrive. At Tower Hamlets Council, you'll find exciting challenges, supportive colleagues, and the chance to shape one of London's most important and vibrant places. If you're looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you. #J-18808-Ljbffr

London Borough of Hillingdon is seeking an Income Maximisation Officer to manage rent accounts and maximise rental income across the Council's housing stock. You will collaborate with Welfare Benefits Officers and external partners, support vulnerable tenants, and ensure compliant recovery actions.

Pinnacle Group are looking for an Income Collection Officer to join our Homes Team to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. You will provide a coordinated, flexible, and effective income collection service and will be responsible for achieving and maintaining lowest levels of current rent and former tenancy arrears ensuring we maximise income recovery. You will be guided by the Income Manager and work with the housing management teams to ensure delivery of the arrear's targets. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities. The ideal candidate will be a confident communicator with a natural ability to build trust and rapport with residents, even in challenging situations.You'll bring a proactive and empathetic approach to income recovery, combining strong knowledge of housing income management and welfare benefits with a genuine commitment to supporting tenants.If you're someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent service, we'd love to hear from you. This is a hybrid role with travel required to our Chancery Lane office in London. Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers. We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities. • Proactively reduce rent arrears across all accounts to meet monthly targets. This includes producing arrears reports and letters, engaging with residents, preparing legal instructions for possession proceedings, serving Notices, conducting home visits, applying for direct payments, attending court when required and offering advice and support to help residents sustain their tenancies, • Take ownership of individual performance targets and contribute to the overall success of the income collection service, • Identify residents who may benefit from specialist welfare or financial inclusion support and refer them to the Welfare Advice & Financial Inclusion Manager, • Liaise effectively with external agencies including Local Authorities (Housing Benefit), the DWP (Universal Credit), social services and other relevant bodies to support income recovery, • Respond to arrears-related correspondence and provide clear, accurate information to the Income Manager or Contract Manager to assist in resolving formal complaints, • Plan and manage your own workload efficiently, ensuring accounts are monitored weekly and targets are consistently met, • Experience working in a housing and income collection setting, • Background in credit control with practical knowledge of income recovery processes, • Confident using housing management systems to monitor and manage accounts, • Solid understanding of the legal framework for housing including Pre-Action Protocols, • Demonstrable knowledge of welfare benefits, particularly Universal Credit and Housing Benefit, • Proficient in MS Office applications including Word, Excel and Outlook The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers • Maternity/paternity packages, • Flexible Working Arrangements, • Life Assurance, • Enhanced Pension Scheme, • Additional Annual Leave, • Private Medical Insurance, • Cycle to Work Scheme, • Employee Assistance Programme, • Retail Discounts, • Childcare Assistance, • Season Ticket Loans, • Sick Pay Schemes, • Personal Development Plans #J-18808-Ljbffr

I'm currently working with a Housing Association based in North London who are looking to appoint an Interim Income Officer on an initial 3-month contract, with a possibility of extension. This role will focus on rent arrears management across General Needs and Supported Housing, with responsibility for the full income recovery process, including early intervention, repayment arrangements, court preparation and possession proceedings where required. • Role:Income Officer, • Rate:Competitive Hourly Rate - (Depending on Experience), • Location:North London, • Contract:Initial 3 months, • Hours:35 hours per week (Hybrid Working), • Income Officer / Income Recovery experience within social housing, • Rent arrears management, • PCOL experience, • Court attendance and possession proceedings, • Universal Credit & Housing Benefit knowledge, • Tenancy sustainment and support for vulnerable residents The successful candidate will manage arrears cases from early intervention through to court action, so recent possession and legal enforcement experience is essential. The Oyster Partnership Ltd. is an equal opportunities employer and welcomes applications from all candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All applicants must have the right to work in the UK. We are unable to offer visa sponsorship for this role. Proof of eligibility will be requested before any offer is confirmed. #J-18808-Ljbffr

The Hyde Group is seeking an Income Services Officer at London Bridge. You will handle rent arrears across tenure types and support money management, welfare benefits access and legal processes as needed.

Morgan Hunt UK Limited is seeking an Income Officer to help housing tenants manage rent arrears and maximise income.You will recover arrears, monitor accounts, and support tenants with financial and digital inclusion while delivering strong customer service.Role involves collaboration with internal

Venn Group are delighted to be partnering with a leading community-focused organisation in the recruitment of a Temporary Property & Finance Officer. This is an excellent opportunity to join a diverse and purpose-driven organisation that manages a substantial mixed-use estate, supporting a wide range of tenants, community groups and local stakeholders. Working closely with the Finance and Property teams, you will support the management of property-related income and financial transactions, ensuring accurate financial records and excellent service delivery to tenants. • Maintain tenancy and charging information within the property management system, • Raise and issue rent demands, ensuring accurate posting of transactions to financial ledgers, • Manage credit control activities, following up on outstanding debts via phone, email and written correspondence, • Maintain and reconcile tenant debtor accounts and rental ledgers, • Process expenditure postings to service charge accounts and support monthly reconciliations, • Prepare and post tenancy-related journals, including rent adjustments and recharges, • Review void properties and tenant recharges, ensuring accurate accounting records, • Assist with month-end reporting and financial administration activities, • Work collaboratively with colleagues across Finance and Property teams, • Support the delivery of accurate financial procedures, controls and reporting, • Previous experience within a rental accounting, property finance or income accounting environment, • Experience using computerised accounting systems, • Strong Excel skills and confidence manipulating financial data and reportsExcellent attention to detail with strong data entry and reconciliation skills, • Strong organisational, analytical and administrative abilities, • Effective written and verbal communication skills, • Proven ability to follow financial procedures and controls accurately, • Proactive, resourceful and flexible approach to work, • Ability to work collaboratively within a team environment, • AAT/CAT studies or qualification would be advantageous, • Experience of property management systems, rental ledgers and credit control would be highly desirable Role: Property & Finance Officer Contract: 3 month contract with chance to extend Location: West London Working Pattern: Office-based, 3 days per week Hours: 21 hours per week (Monday to Wednesday) Job Reference: J97863 Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates. #J-18808-Ljbffr

Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time. As the Head of Product, Partnerships at Reapit, you will own our embedded partner strategy and the partner P&L for the UK and Ireland. This role is dedicated to one thing: identifying, negotiating and bringing to market the commercial partnerships embedded within the Reapit platform, and owning the revenue and margin they generate. You will examine our roadmap, our competitive gaps and the commercial opportunities inside our platform, decide where an embedded partner creates more value than building ourselves, negotiate the commercial deal, and shape the go-to-market that brings it to customers at scale. This is a distinct mandate from our App Market workstream, which is run as a separate, parallel stream of work. You will collaborate closely with it to deliver a coherent partner experience, but your accountability is clear and singular: the embedded partner portfolio and its P&L. The role supports the global Chief Product Officer (CPO) by aligning the partner roadmap and go-to-market plans across the group, and is deliberately positioned for someone with the ambition and range to become the future CPO of Reapit. • Own the embedded partner strategy for UKI end to end, from opportunity thesis through commercial negotiation and close to in-market performance., • Own the partner P&L: carry the revenue, margin and adoption targets for the embedded partner portfolio, and report performance against them., • Analyse the roadmap, market trends, product gaps and competitive moves to identify where embedded partners create more customer and commercial value than building in-house., • Source, structure and negotiate commercial partnership deals, modelling the economics and bringing agreements to signature alongside Legal, Finance and the executive., • Create and manage the go-to-market and pricing strategy for each partnership, including positioning, packaging, launch and the attach motion with Sales, Marketing and Customer Success., • Collaborate closely with the App Market workstream to ensure a coherent partner and ecosystem experience, while retaining clear ownership of the embedded partner portfolio and its commercials., • Partner closely with Platform Engineering on the integration model for embedded partners, ensuring deals are deliverable, scalable and secure., • Collaborate with the global CPO to align the partner roadmap and go-to-market plans across the organisation., • Engage customers, prospects and partners, both internal and external, to validate demand, define use cases and pressure-test commercial models before committing., • Utilise data and common systems such as Salesforce, PowerBI, Mixpanel, Jira and Miro to inform decisions and prioritise the partner portfolio., • Contribute to stakeholder meetings and assist with presenting issues and solutions both in writing and verbally, including internal steering committees, GTM delivery reviews and product team meetings., • Experience in a Chief Product Officer or equivalent top-of-function product leadership capacity in a software business of roughly £20m to £50m annual revenue, ready to move to the next level of scale and complexity., • Proven experience in product management, with a track record of building commercial partnerships or an ecosystem and closing deals that delivered measurable revenue and adoption., • Strong commercial and financial fluency, including P&L ownership, business case development and deal economics., • Expertise in go-to-market and pricing strategies., • Strong understanding of scalable agile frameworks and product management principles., • Ability to analyse data and utilise systems such as Salesforce, PowerBI, Mixpanel, Jira and Miro., • Excellent communication and collaboration skills to work effectively with cross-functional teams and to influence at executive and board level., • Strategic mindset with the ability to align product and partnership initiatives with overall business objectives., • Experience in the real estate, property technology or property management industry., • Familiarity with the UKI agency market and its partner ecosystem., • Demonstrated success growing revenue and market share through partnerships, ecosystem or platform plays., • Experience operating within a private-equity-backed, high-growth or scaling environment. This person is someone we can count on to: • Own the embedded partner dimension of our platform and the partner P&L, and use it to drive the delivery of our UKI GTM strategy., • Learn the needs of our customers, target market and partners, defining commercial partnerships that address their key issues., • Continuously seek opportunities to improve our partner offering and our approach to commercial and product development., • Collaborate across the business, including the App Market workstream, to drive transparency, predictability and repeatability throughout the product organisation., • Within 1 Month: Become proficient in Reapit’s product process, platform and partner landscape, spending time with key stakeholders across product, commercial, platform engineering and the executive to gain a holistic understanding of the business and the partner portfolio. Attend key meetings as part of your onboarding and identify the immediate partner opportunities and commercial risks, forming plans to address these., • Within 3 Months: Build excellent working relationships across the UKI Product, Partnerships, Platform Engineering and Marketing teams and the wider stakeholder group, including the App Market workstream. Take ownership of partner discovery and commercial qualification, and bring a prioritised partner pipeline with a clear commercial thesis for the top opportunities., • Within 6 Months: Become the go-to owner of the embedded partner strategy and P&L for UKI. Have at least one partnership negotiated or in commercial close with a defined go-to-market plan, and a portfolio view with the revenue, margin and adoption targets you are accountable for. You can expect a highly competitive salary, excellent benefits and a market leading bonus scheme. We’re offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You’ll feel part of a special team. #J-18808-Ljbffr