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Quality Assurance & Standards Officer - Brent Location: Brent London, HA9 (Hybrid). Salary: £27.81 per hour. Full Time – Monday to Friday – 36 hours. Contract: Initially up to 31st December 2026 – ongoing. This is an on-going requirement in line with the attached JD - however for the first 3 months (or so) we will require the appointed candidate to focus on the following project: • Undertake a reconciliation of affordable rent agreements. Confirm GLA approvals for all affordable rent units, • Review service charges levied on affordable rented properties and either remove or incorporate them within rent levels., • Remove or incorporate service charges into rent levels, • Determine why London affordable rent properties are being charged a rent above LAR rates. Identify cause and correct LAR rent levels, • Investigate the rents for 1,365 properties and establish whether an overcharge has occurred and if so, establish a repayment procedure. Validate rents and refund any overcharges, • Review the existing property valuations and having a more consistent approach across the housing stock. This exercise needs to be conducted before the impact of rent convergence is modelled. Undertake valuation rationalisation (circa 7500) before rent convergence modelling. Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer.

4Recruitment Services are seeking a Service Charge Officer to assist our housing association client based in North London. You will be responsible for ensuring there is accurate, consistent, timely and transparent reporting and accounting of service charges for all residents, across all tenures. The role is very much a customer orientated role, dealing with any queries, complaints or challenges to any aspect of service charges that have been issued to leaseholders. Therefore you MUST have a good technical understanding of service charges as well as being competent with Excel. The client will allow hybrid working once training has been completed. You will only be required to attend the office once per month. DUTIES AND RESPONSIBILITIES INCLUDE: • Handle service charge enquiries from residents and internal staff, • Work with your managers to answer escalated customer complaints, • Work closely with the analysts prior to service charge estimates and actuals are sent to ensure accuracy, • Investigate and where necessary make service charge adjustments in ERP, • Participate and contribute to projects relating service charges, • Liaise with key stakeholders to ensure accuracy of service charges, • Ensure emails sent to the service charge mailbox are responded to accurately in a timely manner, • Ensure all enquiries from residents are acknowledged, • When necessary attend face to face meetings with residents to resolve disputes, • Support the rent team with any service charge queries, including those from local authorities ESSENTIAL REQUIREMENTS: • Previous experience of dealing with leaseholder enquiries., • Understanding of Landlord and Tenant legislation and best practice, with more detailed knowledge of aspects that relate to service charges., • Knowledge of the application of service charges in the social housing sector., • Good numeracy skills, • Proven excel skills, handling, manipulating and checking large volumes of data Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on or email

A fantastic opportunity has emerged for a specialist Income Collection/Recovery Officer to join one of Adecco's most improved public sector clients in a full time (35 hours per week, Monday to Friday), permanent role paying up to £41k per annum. In this varied role you will regularly monitor and manage rent and service charge accounts for current andformer tenants, ensuring prompt action is taken to minimise arrears and recover monies due, ensuring compliance with company policy and the regulatory and legal framework. Our client is based in Central London and offer excellent hybrid working arrangements. This role reports into the Head of Housing, and our client is looking for a candidate who has experience of: • Providing an excellent customer focussed service ensuring tenants are aware of their responsibility to pay their rent on time and regularly, and to advise on preventative action to be taken to stop them falling into arrears. Providing an accurate, effective and appropriate response to tenants' enquiries about their rent accounts Keeping up to date on welfare benefit entitlements, particularly housing related benefits and all changes due to Welfare Reform. Advising tenants on welfare benefits - to offer advice and signpost and refer to supporting agencies. Keeping up to date with best practice on arrears prevention, putting forward ideas and suggestions for service improvements. Attending liaison meetings with Local Authorities and other external agencies as required Supporting with the production and distribution of regular rent statements to tenants and advising tenants on these accordingly. Being responsible for the collection of rental income and other housing related debts. Regularly monitoring direct debit payments, and ensuring these are amended in the required timescales for collection of the revised annual rent and service charge. Providing advice and assistance to all tenants who have rent arrears by contacting them on a regular basis and maximising personal contact. Liaising with other agencies and the relevant authorities regarding the processing and progress of individual housing benefit and universal credit claims, chasing the progress of housing benefit applications and overpayments. Monitoring rent accounts and implementing company income collection policy and procedures, ensuring tenants are notified of any arrears at the earliest opportunity. Carrying out home visits in connection with income recovery or arrears prevention and serving notices of seeking possession where required. Preparing all paperwork for the service of notices, possession proceedings and evictions. Attending court and carrying out D.I.Y possession action representing the organisation in rent related cases.* Ensuring the computer system is updated with details of individual rent arrears actions and advising on the improvement of such systems on a regular basis. This role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (just 600 units) can be covered by foot or bus. Good knowledge and understanding of OMNI software would also be ideal, but is not essential.Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable.Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in late May 2026. Only applicants who feel they meet the above criteria need apply.

An exciting opportunity has emerged for a Rent & Service Charge Officer to join one of Adecco's most improved public sector clients in a temporary assignment until our client recruits permanently to the post (£38,637 - £40,404 per annum). Based in Central London but working hybridly (4 days each week in the office), this is a fantastic opportunity for a finance professional with experience in income management, rent accounting, or service charge environments to step into a role where your work has a direct and visible impact on local communities. You will be working full time (35 hours each week, Monday to Friday) and reporting directly into our client's Management Accountant. With responsibility for approximately 1,600 homes and £8m+ annual income, you'll play a key role in ensuring financial accuracy, supporting residents, and helping drive service excellence. Why This Role Stands Out • Work for a resident-led organisation with a proven 25-year track record and 90%+ resident backing, • Be part of a collaborative, purpose-driven team delivering real social value, • Gain exposure across rent accounting, service charges, reporting, and tenant engagement, • Join an organisation investing in technology, service improvement, and community impact Key Responsibilities: You'll support the accurate management of rental income and service charge data, including: Rent & Income Management • Processing rent payments and tenant charges, • Reconciling income and maintaining accurate financial records, • Ensuring Housing Benefit / Universal Credit adjustments are correctly applied Arrears & Monitoring • Tracking rent arrears and producing reports, • Supporting housing teams in managing and reducing outstanding balances Financial Reporting • Contributing to monthly and quarterly income reporting, • Supporting audits and ensuring compliance with financial controls Service Charges • Assisting with service charge calculations and cost allocations, • Supporting year-end statements and billing cycles, • Ensuring fair apportionment in line with lease agreements Customer & Stakeholder Engagement • Responding to tenant queries on rent accounts, • Working closely with housing colleagues and finance teams What we are looking for: To be successful, you'll bring: • Experience in finance, housing income management, or rent accounting, • Strong background in financial transactions, reconciliations, and reporting support, • Exposure to service charge processes (highly desirable), • Excellent Excel and analytical skills, • Strong attention to detail and ability to spot discrepancies, • Confident communication skills - able to explain financial information clearly As the client is keen for the candidate to hit the ground running previous experience of carrying out a similar role with a public sector housing client in the last two years would be hugely beneficial (but not essential) Only applicants who feel they meet the above criteria, are happy to work in Central London 4 days each week and can start on short notice (1-2 weeks maximum) need apply.

Quality Assurance & Standards Officer (Housing) Location: Brent (Hybrid working)Rate: £27.81 PAYE / £36.62 UmbrellaContract: Immediate start | Ongoing booking until at least December 2026 About the Role We are seeking an experienced Quality Assurance & Standards Officer to join a Local Authority in Brent on a long-term contract. This role is part of an ongoing requirement to support housing quality, compliance, and rent assurance across the borough. You will play a key role in delivering a high-priority housing project focused on rent accuracy, affordability compliance, and valuation consistency across the housing stock. Key Responsibilities (Initial Project Focus) • Undertake a full reconciliation of affordable rent agreements, ensuring compliance and accuracy, • Confirm Greater London Authority (GLA) approvals for all affordable rent units, • Review and assess service charges on affordable rented properties, removing or incorporating them into rent levels where appropriate, • Investigate why certain London Affordable Rent (LAR) properties exceed prescribed rent levels, identifying root causes and implementing corrections, • Conduct a detailed review of rents across 1,365 properties, identifying overcharges and establishing appropriate repayment/refund processes, • Validate all rent levels and ensure compliance with relevant policy and frameworks, • Review and standardise property valuation methodologies across the housing portfolio, • Lead on valuation rationalisation across circa 7,500 properties, ensuring consistency prior to rent convergence modelling Ongoing Responsibilities • Support quality assurance processes across housing services, • Ensure compliance with housing regulations, rent standards, and internal policies, • Provide robust data analysis and reporting to inform decision-making, • Contribute to continuous improvement of housing standards and financial accuracy About You To be successful in this role, you will have: • Proven experience in housing, rents, or property services within a local authority or housing association, • Strong understanding of affordable rent models, LAR rates, and housing compliance frameworks, • Experience reviewing service charges, rent structures, and property valuations, • Strong analytical skills with the ability to interpret large datasets and identify discrepancies, • Knowledge of GLA requirements and approvals processes (desirable), • Excellent attention to detail and ability to manage complex reconciliation exercises What’s on Offer • Competitive hourly rate, • Hybrid working arrangement, • Immediate start with long-term contract stability, • Opportunity to lead a high-impact housing quality project If you’re a detail-driven housing professional with strong analytical skills and experience in rent and compliance assurance, we’d love to hear from you.

This North London Authority are looking for a Quality Assurance & Standards Officer. Details of the role are: • Undertake a reconciliation of affordable rent agreements. Confirm GLA approvals for all affordable rent units, • Review service charges levied on affordable rented properties and either remove or incorporate them within rent levels., • Remove or incorporate service charges into rent levels, • Determine why London affordable rent properties are being charged a rent above LAR rates. Identify cause and correct LAR rent levels, • Investigate the rents for 1,365 properties and establish whether an overcharge has occurred and if so, establish a repayment procedure. Validate rents and refund any overcharges, • Review the existing property valuations and having a more consistent approach across the housing stock. This exercise needs to be conducted before the impact of rent convergence is modelled. Undertake valuation rationalisation (circa 7500) before rent convergence modelling To apply for this role you must have: • Be eligible to work within the UK, • Experience of leading and facilitating workshops and/or working groups to deliver projects. For more information or details of other roles, please contact Jade at Social Care Locums or visit our website to upload your CV.

Rent Arrears Officer Reporting to: Rent Team Lead Working Pattern: Full-time This is a fantastic opportunity for a real "people person", to support the Rent Team of this growing property maintenance company . You will manage tenant relationships and rent accounts. The successful candidate will act as a bridge between tenants and the office, particularly engaging with individuals who are difficult to contact regarding their rental payments. Dealing with rent arrears is a key part of the role and will include: • Liaise with residential tenants over the phone and at their properties across London to establish contact and resolve rental payment issues, • Engage with non-responsive or vulnerable tenants to support rent payment and communication, • Chase outstanding rental payments, • Assist tenants with completing paperwork (e.g., housing benefit or Universal Credit forms), • Gather and relay key information back to the Rent Team, • Mediate and problem-solve tenant issues to support rent recovery, • Encourage and support tenants in maintaining or reinstating benefit claims, • Build rapport and maintain positive relationships with tenants, • Maintain accurate records of visits and interactions, • Work closely with the office-based Rent Team to follow through on cases Key Requirements, • Strong interpersonal and communication skills, • Full clean driving license (essential) (own vehicle is preferred), • Able to act in a confident manner with regards to outstanding rental payments, • Previous rental payments collection experience would be ideal, • Excellent ability to deal with people face to face and over the phone, • Knowledge of Universal Credit and other benefits, • Problem-solving mindset with strong initiative, • IT skills Desirable (Not Essential), • Experience in housing, lettings, or rent arrears, • Knowledge of housing benefits or Universal Credit, • Experience working with vulnerable individuals What's on offer:, • Bonus scheme, • Opportunity for a company vehicle after probation (or earlier for the right candidate), • Free parking, • Fuel cost and mileage covered for work

Marks Consulting Partners are recruiting a Housing Officer to join one of our Housing Association clients in South London on a temporary basis. What you'll be doing: • Providing housing and neighbourhood management services to tenants and care partners, • Managing tenancy responsibilities including sign-ups, rent collection, income recovery, void turnaround and estate inspections, • Investigating tenancy breaches including anti-social behaviour, hate crime and domestic abuse; taking robust action when required, • Preparing and assisting with legal action cases; liaising with colleagues and solicitors as appropriate, • Reporting and monitoring repairs using Pyramid housing management systems, • Building positive working relationships with tenants, care providers, contractors and local authorities, • Carrying out property inspections and homeliness visits; resolving issues and supporting safe, comfortable homes, • Monitoring Fire Risk Assessments and ensuring identified actions are completed with care providers and colleagues, • Being an active presence across your patch; providing visible, responsive housing support What you'll need: • Experience in housing, supported housing or neighbourhood management, • Confident building positive relationships with tenants and partner agencies, • Ability to manage competing priorities and work independently, • Clear and professional communication skills, • Commitment to inclusive, person-centred services, • Full UK driving licence For further details please contact Sadie Haralambous at Marks Consulting Partners.

Local Authority Housing Officer, West London Pay rate up to £29 per hour Contract role, Local Government Housing We are recruiting for an experienced Local Authority Housing Officer in West London Your responsibilities will include: • Manage a designated patch of general needs and/or temporary accommodation properties, • Deliver a high-quality, customer-focused housing management service, • Handle tenancy management matters including rent arrears, ASB, complaints, and breaches of tenancy, • Carry out investigations and take appropriate enforcement action where required, • Work closely with internal teams and external agencies to resolve housing issues, • Ensure compliance with housing legislation, policies, and procedures, • Maintain accurate records and case notes using housing management systems This is a contract role, and you will need to have experience in a similar role in a Local Authority setting Please get in touch for more information. This is an agency post and Vitalis can offer you:-, • A Dedicated consultant who has access to all roles across the UK and is available for you to speak to, • An easy registration process (all done online), • Referral schemes and incentives, • Ongoing compliance managed for you, • Prompt and reliable payroll and lots more. Please contact Graham Leatham on or email for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles.

A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment. They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area. They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further. The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support. Responsibilities: • Lead on rent accounts and be the point of contact for tenants for queries, • Maximise income recovery through intervention, • Follow landlord approved escalation processes and procedures, • Hit personal and team KPI’s and help with the take-up of Universal Credit Requirements: • Knowledge of income management and relevant housing legislation, • Understanding of welfare benefits and use of financial records and IT systems, • Strong customer service and working well in a team environment, • Ability to communicate effectively with both internal and external stakeholders If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.

JOB DESCRIPTION POST TITLE: ESTATES SURVEYOR Grade: LG350L- ME13 DIVISION/SECTION: Sustainable Communities, Property Management & Review Location: Civic Centre, , London Rd, Morden SM4 5DX, Hybrid Working Type – Initial 3 months contract Responsible to: Property Management and Review Manager. MAIN PURPOSE 1. To provide a comprehensive, estates management, valuation and property advice service to the Council, including management, disposal and acquisition of all types of property., 2. To undertake effective management of the Council’s (non housing) property portfolio to the best advantage in both use and financial terms., 3. To provide, development and general property advice, to other departments and Member forums, of the Council., 4. To advise on all aspects of property management and valuation concerning property held on or managed by the Council to client departments and the Council. RESPONSIBILITIES 1. To provide inputs into the valuation exercises., 2. To ensure covenant conditions on properties are met., 3. To maintain and update records regarding Council owned properties., 4. To carry out project work related to the submission of planning applications., 5. To inspect the Council’s (non housing) properties as required and to advise senior officers on condition and possible maintenance needs., 6. To provide background information necessary for negotiation purposes on estate management issues., 7. To assist in the preparation of rental assessments and reviews., 8. To respond to correspondence as required., 9. To carry out general estate management functions with minimum supervision., 10. To grant and renew leases and carry out rent review negotiations for all types of properties and in the event of a dispute the preparation and presentation of evidence for determination by an Arbitrator or expert., 11. To negotiate terms and charges for easements, way leaves, licences, etc in respect of Council Land., 12. The disposal, on freehold basis or by means of a long lease, of land and property surplus to the Council’s requirements., 13. The acquisition of land or buildings to meet the requirements of service departments under compulsory purchase powers or by agreement and the preparation of financial estimates for the acquisition of such premises., 14. To prepare general valuation advice and advising on the viability of development proposals particularly in relation to commercial redevelopment projects., 15. Assistance in updating reviewing and carrying out valuations in connection with the Council’s Asset Register., 16. Assisting with updating the Section’s property records., 17. Preparation of requests for both officer and Member meetings., 18. To comment on and advise on planning applications and briefs related to Council owned land relating to complex cases., 19. To develop a lead officer role, in relation to one or more aspects of the section’s work as required., 20. To maintain an awareness of legislation and regulations relevant to the sections work and to ensure that staff are familiarised with them., 21. To assist appropriate senior officer/s in project plans etc., 22. To supervise staff temporally allocated to the service area., 23. To assist in the training of other staff., 24. To assist senior officer/s in the general management of the section., 25. To represent the section in corporate/departmental working parties., 26. To manage/undertake complex development proposals related to Council owned land or property., 27. To verify valuations and reports in the absence of senior officer/s., 28. To deputise for senior officer/s at team meetings., 29. To allocate new team members of the section, in the absence of senior officer/s., 30. To participate in internal working groups/working parties at the instructions of the Property Management and Review Manager., 31. To oversee budget control for the management portfolio and projects allocated to the post holder., 32. To decide on appropriate actions in relation to complex/sensitive tasks in the absence of senior officer/s., 33. To attend Court representing the Council as may be required., 34. To ensure that corporate and departmental health and safety policies are implemented at all times and to raise any concerns regarding their operational or any other health and safety matters with the appropriate line manager., 35. To carry out all duties in accordance with the Council’s Corporate Policies covering Equal Opportunities and customer care., 36. To use office technology as required., 37. To manage processes in the best interest of the Council and in accordance with professional and legislative practices. PERSON SPECIFICATION ESTATES SURVEYOR Qualifications/Training • To be an Associate or Fellow Member of RICS., • Evidence of continuous professional development which reflects commitment to effective property management in a large organisation. Experience • Demonstrable track record in relation to property lettings, acquisitions and disposals, valuations, rating, compulsory purchase and compensation - ideally gained in a local authority context., • Experience of negotiating and influencing successful outcomes with wide range of parties., • Proven track record of improving outcomes for the service area., • Substantial experience of the provision of timely and accurate professional advice on complex land and property issues., • Experience of operating at a senior level both within a local authority or other large, complex organisation and with external stakeholders., • Ability to prioritise, plan and organise own workload to meet conflicting priorities, targets and deadlines., • Ability to accurately maintain computer based information on spreadsheets and database packages. Knowledge, Skills & Abilities • Comprehensive knowledge of all relevant statutory requirements, RICS Codes of Practice, procedures and regulatory requirements relating to the service area(s) including Compulsory Purchase, Rating, and Asset Valuations., • Extensive knowledge and understanding of valuation methodologies and standards., • The ability to work corporately and with multi disciplinary teams at senior level., • The ability to analyse complex land issues, presenting conclusions and available options in a clear and concise manner, either verbally or in writing, to senior officers and members., • The ability to proactively develop and maintain effective professional relationships with key stakeholders including other Council departments, commercial tenants, developers and landowners., • A thorough knowledge of the commercial property sector/s.

Governance & Data Protection Officer Hybrid Working | £60,000 - £65,000 | Permanent Help shape governance and data protection within one of London’s most ambitious housing organisations B&D Reside is growing fast. With more than 1,400 new homes due to come into management by 2027, we are entering a significant new phase as an organisation. That growth brings opportunity, complexity, and the need for strong governance foundations that protect residents, support innovation, and help us deliver excellent services. We are now looking for a Governance & Data Protection Officer to play a central role in that journey. This is an opportunity to take ownership of data protection and governance across a dynamic, multi-entity housing organisation that is modernising, evolving and investing heavily in its future. You will work closely with senior leadership, influence organisation-wide practice, and help embed a culture of accountability, transparency and continuous improvement. Over time, the role is expected to evolve into the organisation’s internal Data Protection Officer position. About Us B&D Reside works closely with the London Borough of Barking & Dagenham to provide high-quality affordable, intermediate and market-rent homes across the borough. Founded to support the borough’s regeneration ambitions, we are proud to combine social purpose with a modern, forward-thinking approach to housing management. Today, we manage a diverse and growing housing portfolio across multiple legal entities governed by independent boards. At the heart of everything we do is a commitment to residents, innovation, accountability and delivery. The Role You will lead on all aspects of data protection, governance compliance and information management across the organisation. This is a broad and visible role that combines operational delivery with strategic influence. You will act as a trusted advisor to colleagues across the business, helping ensure that data and governance practices are legally compliant, practical and embedded into day-to-day operations. Key responsibilities will include: • Leading on GDPR and UK Data Protection Act compliance, • Developing and maintaining data retention schedules and governance frameworks, • Managing data breaches, DPIAs, SARs, FOIs and wider data rights requests, • Supporting governance, risk, assurance and policy activities across the business, • Reviewing contracts and supplier arrangements from a data protection perspective, • Delivering training and awareness programmes for staff, • Supporting audit readiness and regulatory compliance, • Building internal capability ahead of transitioning into the DPO function About You We are looking for someone who combines strong technical knowledge with a practical, collaborative approach. You will bring: • Strong working knowledge of GDPR, the UK Data Protection Act, • Experience managing data governance, compliance or information management activity, • The confidence to advise stakeholders across different levels of an organisation, • High levels of integrity and discretion In return, we offer: • A meaningful role with visible impact, • Hybrid working, • A collaborative and values-driven culture, • The opportunity to grow into a future DPO position, • The chance to help shape services that make a real difference to local communities

Exposure to service charge processes (highly desirable). An exciting opportunity has emerged for a Rent & Service Charge Officer to join one of Adecco's most improved public sector clients in a temporary assignment until our client recruits permanently to the post (£38,637 - £40,404 per annum)

Quality Assurance & Standards Officer. Ensure compliance with housing regulations, rent standards, and internal policies. Contribute to continuous improvement of housing standards and financial accuracy.

Temporary Accommodation Officer Location: South East London\n Contract: Temporary / Ongoing\n Rate: £26.80 per hour (Umbrella / Limited)\n Working Pattern: Mon to Fri 9am to 5pm Hybrid – 2 days in the office, 3 days remote\n\n We are currently recruiting for an experienced Temporary Accommodation Officer to join Lewisham Council, delivering a people-focused income collection and arrears recovery service to support residents and sustain tenancies.\n \nMain Purpose of the Role To provide an effective, resident-focused income collection service that maximises rental income and minimises rent arrears, while supporting residents living in temporary accommodation.\n \nKey Responsibilities\nProactively manage a caseload of rent accounts, ensuring income is maximised and tenancies are sustained\nEngage with residents via telephone, home visits, and office interviews\nSupport residents to maximise income and prevent financial exclusion\nRepresent Lewisham Council in County Court possession proceedings\nMaintain accurate records, prepare legal documentation, and progress arrears cases in line with council policies\nEnsure all arrears recovery actions are completed within agreed timescales\nAttend evictions when required, completing inventories and arranging removals and storage of goods\nWork closely with external partners including Housing Benefit, DWP, Social Services, and Housing Options\nLiaise with internal teams to resolve issues such as disrepair, succession, or abandonment\nMeet individual and team performance targets relating to income collection and customer service\nProvide training and induction support to new staff and work placements\nDeliver excellent customer service at all times and take responsibility for personal development\nComply with all Lewisham Council policies, including Health & Safety and Equality & DiversityKey Requirements\nExperience in temporary accommodation, income recovery, or housing management\nStrong knowledge of arrears recovery processes and tenancy sustainment\nExperience representing or supporting cases at County Court (desirable)\nExcellent communication and customer service skills\nAbility to manage a busy caseload in a performance-driven environment\nStrong organisational skills and attention to detail\nExperience working within a local authority or public sector housing service\nPLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email

Quality Assurance & Standards Officer\n3 month temp - view to go permanent \nBased in West London \n£36.62per hour Umbrella\n\nUndertake a reconciliation of affordable rent agreements. Confirm GLA approvals for all affordable rent units\nReview service charges levied on affordable rented properties and either remove or incorporate them within rent levels.\nRemove or incorporate service charges into rent levels\nDetermine why London affordable rent properties are being charged a rent above LAR rates. Identify cause and correct LAR rent levels\nInvestigate the rents for 1,365 properties and establish whether an overcharge has occurred and if so, establish a repayment procedure. Validate rents and refund any overcharges\nReview the existing property valuations and having a more consistent approach across the housing stock. This exercise needs to be conducted before the impact of rent convergence is modelled. Undertake valuation rationalisation (circa 7500) before rent convergence modelling

Supported Housing Officer\n\nSalary: £23 per hour\n\nLocation: South London Hours: Full-time, 35 hours per week\n\nWe’re recruiting for a South London based charity, who support residents with learning disabilities and complex mental health needs.\n\nThey’re looking for a supported housing officer to support tenants, to sustain their tenancies.\n\nThe role will involve providing support to tenants in the Lewisham, Wandsworth & Southwark areas, so a driver with access to their own car is essential.\n\nKey Responsibilities\n\n· Liaising with local authorities\n\n· Visiting tenants and supporting them to sustain their tenancies\n\n· Sending out rent letters and handling tenant arrears\n\n· Liaising with tenants and staff\n\n· Low level ASB\n\nYou will bring:\n\n· In-depth knowledge of the social housing sector\n\n· Experience of supporting tenants with learning disabilities and complex mental health needs\n\n· A driving license and access to a car\n\nThis vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business

Do you have experience working as a DAmp and Mould Building Surveyor? Are you MRICS qualified and experienced working in a Local Authority or similar setting? My client are excited to recruit for someone just like you! They are looking for someone to join the Capital Projects and Property Service as an officer to help oversee the day-to-day running and management of council owned properties. Key Duties and Experience: MRICS qualified with 3 years post qualified experience in commercial property with a private practice or client side. Managing the Councils property portfolio to maximise value, reduce costs, enhance long term value. Identifying and executing value add opportunities and asset management initiatives across the available assets. Delivering commercial arrangements. Maximising property regeneration opportunities. Undertake budgeting, forecasting and financial management in respect of the property portfolio which is valued at circa £2.77bn. Work with a local authority would also be ideal but not essential. Lettings, rent reviews and management dealing with tenants. Managing a varied portfolio of commercial property assets. If you have the desired experience and the role sounds like an exciting prospect, then please apply today. I will then contact you with further details regarding the role...

We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington. £36,000.00 per annum, working 35 hours per week. Our benefits include: • Annual leave increasing up to 30 days with length of service, • Free DBS, • A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead Rent Collection and Arrears Management • Manage rent and service charge accounts across a defined patch, ensuring payments are. Housing Benefit, Universal Credit and Income Stability • Liaise with Housing Benefit, Universal Credit and Department for Work and Pensions teams to support claims, verify informa...

This North London Authority are looking for a Quality Assurance & Standards Officer. Details of the role are: • Undertake a reconciliation of affordable rent agreements. Confirm GLA approvals for all affordable rent units, • Review service charges levied on affordable rented properties and either remove or incorporate them within rent levels., • Remove or incorporate service charges into rent levels, • Determine why London affordable rent properties are being charged a rent above LAR rates. Identify cause and correct LAR rent levels, • Investigate the rents for 1,365 properties and establish whether an overcharge has occurred and if so, establish a repayment procedure. Validate rents and refund any overcharges, • Review the existing property valuations and having a more consistent approach across the housing stock. This exercise needs to be conducted before the impact of rent convergence is modelled. Undertake valuation rationalisation (circa 7500) before rent convergence modelling To apply for this role you must have: • Be eligible to work within the UK, • Experience of leading and facilitating workshops and/or working groups to deliver projects. For more information or details of other roles, please contact Jade at Social Care Locums or visit our website to upload your CV. ...

A large Housing Association is looking for a Property Management Officer on a temporary basis for approximately 3 months in West London Key responsibilities are as follows As a Property Management Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the progress. Where issues arise that you cannot deal with directly, you will work on behalf of residents and with other stakeholders, engaging services inside and outside to ensure their needs are met. However, you will retain responsibility when other people are involved, making sure that they do what they agree to do Hourly rate PAYE £23.07 and £30.50 Umbrella. 5 days in the office and no WFH Essential Requirements Must have work...

Intensive Housing and Support Officer- Kingston area, Maternity Cover 6 months Full time: Monday to Friday 09:00-17:00 We are currently recruiting for an Intensive Housing and Support Officer on behalf of one of our valued housing sector clients. This is an excellent opportunity for an experienced housing professional who is passionate about supporting vulnerable individuals to maintain stable accommodation, improve their wellbeing, and achieve greater independence. About the Role As an Intensive Housing and Support Officer, you will be responsible for delivering high-quality housing management and tenancy sustainment services to vulnerable tenants living in supported accommodation. You will work closely with tenants, local authorities, social care professionals, and external agencies to ensure positive tenancy outcomes while maintaining compliance and property standards. Key Responsibilities Manage a caseload of properties and tenants, ensuring tenancy agreements are upheld and sustained. Conduct regular property inspections, risk assessments, and health & safety checks. Monitor rent and service charge accounts, proactively managing arrears and supporting tenants to access welfare benefits. Provide person-centred tenancy support to individuals with complex needs, including mental health conditions, learning disabil...

URGENT CONTRACT ROLE - INCOME FINANCE OFFICER | WEST LONDON | £20PH I'm currently working with a well-regarded London local authority who are looking to appoint an Income Finance Officer on an initial contract basis. This role would suit someone with experience in: Rent arrears recovery Income collection / credit control Housing income management Tenancy sustainment Local authority or housing association environments Key responsibilities include: Managing rent and accommodation charge arrears Supporting residents with payment arrangements and benefit claims Reducing arrears whilst maintaining a customer-focused approach Legal escalation, notices and court-related processes Liaising with legal teams, support agencies and housing colleagues Monitoring customer accounts and maintaining accurate records The successful candidate will ideally have: Experience within social housing, local authority or housing associations Strong customer communication skills Experience handling sensitive or vulnerable cases Ability to balance collections with tenancy support Knowledge of arrears recovery and income management processes Approx. £20phWest London / HybridContract roleImmediate interviews available If interested, please apply or message me directly for further details. Inventum Group is acting as an Employment Business in relation to this vacancy. ...

Rent Arrears Officer Reporting to: Rent Team Lead Working Pattern: Full-time This is a fantastic opportunity for a real "people person", to support the Rent Team of this growing property maintenance company . You will manage tenant relationships and rent accounts. The successful candidate will act as a bridge between tenants and the office, particularly engaging with individuals who are difficult to contact regarding their rental payments. Dealing with rent arrears is a key part of the role and will include: • Liaise with residential tenants over the phone and at their properties across London to establish contact and resolve rental payment issues, • Engage with non-responsive or vulnerable tenants to support rent payment and communication, • Chase outstanding rental payments, • Assist tenants with completing paperwork (e.g., housing benefit or Universal Credit forms), • Gather and relay key information back to the Rent Team, • Mediate and problem-solve tenant issues to support rent recovery, • Encourage and support tenants in maintaining or reinstating benefit claims, • Build rapport and maintain positive relationships with tenants, • Maintain accurate records of visits and interactions, • Work closely with the office-based Rent Team to follow through on cases Key Requirements • Strong interpersonal and communication skills ...

Rental Payments Support Officer (Rent Team). This is a fantastic opportunity for a real "people person", to support the Rent Team of this growing property maintenance company. You will manage tenant relationships and rent accounts.

Prepare documentation and evidence for legal action in relation to rent arrears, under. We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington. The Income Officer is responsible for delivering frontl

Box Leisure Recruitment in East Finchley is seeking a Rental Payments Support Officer to support their Rent Team.

A reputable housing provider in South London is seeking an experienced Senior Neighbourhood Officer to join their housing operations team on a temp-to-perm basis. Location: South London Rate: £28.50 - £30.00 per hour Umbrella / £22.00-23.50 PAYE (depending on experience) Contract: Temp to Perm Working Pattern: 35 hours per week | 4 days office based | 1 day WFH by agreement Start Date: Immediate Start Available DBS: Clear DBS required The ideal housing professional will be managing under 500 properties across multiple sites throughout South London. This opportunity would suit a highly capable housing professional with strong all-round tenancy and neighbourhood management experience, particularly within smaller Housing Associations/Local Authority or community-focused providers. This is a hands-on role requiring someone who can confidently manage a varied patch, take ownership of complex cases and support junior staff whilst delivering an excellent resident-focused service. Key Responsibilities Managing a full housing management caseload Leading on Anti-Social Behaviour (ASB), neighbour disputes and tenancy breaches Managing rent arrears and income recovery cases Overseeing void management processes and tenancy sign-ups Supervising and supporting a junior staff Conducting tenancy audits, estate inspections and compliance checks Initiating legal action where required Liaising with maintenance teams regarding communal and property issues Supporting tenant engagement and community initiatives Producing performance and arrears reports for senior managementEssential Experience Minimum 5 years’ experience within social housing Strong end-to-end housing management experience Proven background managing: ASB cases Rent arrears Void management Tenancy audits Experience supervising or mentoring staff Up-to-date knowledge of housing legislation and tenancy management practice Experience working within a smaller Housing Association environment would be highly advantageous Strong IT skills and experience using housing management systemsDesirable Level 3 Housing qualification or willingness to work towards CIH membership Income maximisation experienceYou will be an organised, resilient and customer-focused housing professional capable of managing complex tenancy issues independently whilst contributing positively within a small collaborative team environment. The successful candidate will be comfortable balancing tenancy sustainment, enforcement, resident engagement and operational performance across a busy neighbourhood patch. Additional Information All staff are expected to attend the office on Wednesdays Office located within walking distance of a South London Underground station Immediate interviews and start availableIf you are an experienced Senior Housing or Neighbourhood Officer looking for your next long-term opportunity within a respected housing organisation, Apply Today

An exciting opportunity has emerged for a Homeless Assessment Officer to join the housing department at one of Adecco's most improved Local Authority clients, in a temporary role for the next six months. Paying £32.00 per hour (Umbrella) and offering hybrid working (just 2 days each week in our client's office which is located near Heathrow Airport in West London), this is a full time role (37 hours, Monday to Friday) and the primary responsibility of the Homeless Assessment Officer will be to provide a comprehensive front-of-house service to individuals seeking housing advice and assistance. It will report directly into the Early Intervention and Private Sector Accommodation Manager. This role is crucial in ensuring that both priority and non-priority customers are accurately assessed and directed to the appropriate resources within our clients' homeless service. The successful candidate must possess a thorough understanding of the relevant legislation pertaining to housing advice, homelessness, housing management, and the allocation of housing. They should also have a practical grasp of the various housing challenges that individuals often encounter. Key responsibilities will include: • Undertaking detailed assessments and investigations of homeless applications in accordance with Part VII of the Housing Act 1996, particularly in cases where prevention or relief measures are not viable. This includes providing clients with clear and timely information regarding the outcomes of their assessments., • Assisting tenants in comprehending their rights under current government legislation, ensuring they are informed and empowered to navigate their housing situations effectively., • Delivering accurate and relevant information to tenants concerning re-housing options, benefits, and any tenancy-related issues that may arise., • Providing guidance and support on legal matters associated with non-payment of rent, helping tenants understand their obligations and options., • Collaborating in the development of proactive policies aimed at reducing tenant arrears, with the goal of promoting housing stability within the community., • Attending court hearings on behalf of the organisation, bringing well-prepared cases to advocate for tenants' rights and interests., • Maintaining meticulous records, reports, and administrative documentation related to their responsibilities, ensuring compliance and accountability in all processes. Only applicants who feel they meet the above criteria, can start on short notice (1-2 weeks' notice max) and are happy to work hybridly from our clients' office two days each week need apply for this role

Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension £21.70 per hour PAYE / £28.29 per hour UmbrellaTo manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

We're looking for a kind, compassionate and resilient Customer Contact Centre Officer to join our Central Service Team located in Islington. £26,936.00 per annum, working 35 hours per week. Fixed Term Contract for 12 months Want to feel in control of your career? You'll feel at home here. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light CardAll applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead. As a member of the Customer Call Centre be the first point of contact for customers and staff throughout the organisation on all enquiries Deal with enquiries on Housing Management, Maintenance and Customer Support Receive and action maintenance requests for owned, managed or leased properties Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure Data entry into IT systems and databases for reporting and performance indicators Support of administration functions within the teamAbout you: Approachable and open behaviour. Works as part of a group or team A strong approach and commitment to providing an excellent customer service Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure theirWhat you'll bring: Essential: Educated as a minimum to GCSE English and Maths or equivalent IT literate and can use Microsoft software packages and housing management systems Customer service skills especially verbal At least two years experience in working in a call centre, property and/or customer services environmentAbout us: We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds

Neighbourhood Officer South London | 4 Days Per Week in the Office | Temp to Perm Opprtunity An exciting opportunity has arisen for an experienced Neighbourhood Officer to join a well-regarded Housing Association in South London on an interim basis. This is a hands-on role suited to an experienced housing professional who is confident managing a varied neighbourhood patch and delivering a high-quality tenancy management service to residents. You will play a key role in supporting tenants, resolving complex housing issues and ensuring neighbourhood standards are maintained. Working closely with operational teams and residents alike, you will be responsible for managing a broad range of housing management duties including tenancy management, anti-social behaviour, income recovery, estate management and resident engagement. Key Responsibilities • Managing a full tenancy management caseload across a designated patch, • Dealing with anti-social behaviour, neighbour disputes and tenancy breaches, • Supporting tenants with sustainment and welfare-related matters, • Managing rent arrears and income recovery processes, • Conducting estate inspections and ensuring communal areas are maintained, • Handling void inspections and supporting the lettings process, • Liaising with contractors, local authorities and external agencies, • Preparing legal documentation and attending court where required, • Promoting resident engagement and supporting tenant involvement initiatives About You To be considered, you will need: • Extensive experience within social housing or neighbourhood management, • Strong knowledge of housing legislation and tenancy management, • Proven experience managing ASB and complex tenancy cases, • Experience handling rent arrears and income recovery, • Excellent communication and stakeholder management skills, • The ability to work independently whilst managing a busy and varied caseload, • Experience using housing management systems and Microsoft Office Additional Information • South London based, • 4 days per week office-based, • Collaborative and supportive working environment, • Immediate start available, • Competitive hourly rate depending on experience If you are an experienced Neighbourhood Officer looking for your next interim opportunity and are comfortable working in a fast-paced housing environment, please apply with your updated CV

Housing Support Officer Permanent £35,000 North London Hamilton Woods are currently recruiting for a Housing Support Officer to support tenants maintain their tenancies, on a permanent basis. Duties and Responsibilities of the Housing Support Officer: Deliver a comprehensive housing management service across a designated patch, supporting residents with tenancy-related matters, complaints and sustainment advice. Support residents with the completion of welfare and benefit-related documentation. Work closely with operational teams and support services regarding tenancy start dates, terminations and transfers. Prepare tenancy documentation and resident welcome information. Provide relevant arrears and account information to income teams to support debt resolution processes. Offer guidance and support to operational teams on rent accounts, welfare benefits and tenancy management matters. Review support needs and risk assessments to ensure housing management responsibilities are delivered effectively.Essential Requirements of the Housing Support Officer: Enhanced DBS Full UK Driving LicenceTo be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful

A Housing Association is currently looking for an office based Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Manage landlord repair requests through Workwise ensuring work is completed to the residents’ satisfaction. Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management. Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record This role is 100% based in the office. This roles pays £21.59 PAYE umbrella rate £28.56 Essential Must have worked recently as a Housing Officer or similiar role in housing Excellent communicator Must be immediately available or on short notice

Client Local Authority in Barking Job Title Housing Officer Pay Rate £22.54 an hour PAYE/£29.42 an hour UMBRELLA Hours 35 Hours a week(Mon-Fri) Duration Initial 6 Month Contract Location HYBRID WORKING- 3 Days office based/site visits in Barking Description The Housing Officer is the custodian of the estates and neighbourhoods which they manage and should have influence over place shaping. They will foster better relationships with tenants, ensuring that tenancy agreements are upheld by both parties and provide an important first point of contact for tenants who require support. Patch sizes will be around 650. Specific Accountabilities of the Role Responsibility for the 'key to key' processes: from initial viewings to the collection and terminations of tenancies (including garages) to maximise income from rent and service charges. Work as part of a team of Housing Officers, supporting colleagues as necessary to achieve individual and shared objectives. Upholding and promoting the values of the Housing Team. Oversee viewings, sign-ups of new tenancies and take ownership for properties being let within the agreed timescales. Ensure tenancies are ended in a timely manner, and that prompt action is taken where it is believed a property has been abandoned. Ensure new tenants are aware of their roles and responsibilities during settling in visits and during their probationary period, to provide the best start to their tenancy Undertake tenancy audits, collecting and maintaining up to date information about our customers and using this as an opportunity to resolve any customer or property related issues Ensuring tenants are provided with the correct support to make their tenancy a success. This may include signposting to a specialist support service and/or linking in with health or social work service to address issues such as hoarding. Conducting property inspections in relation to the sale, letting and transfer of properties Provide an effective tenancy management service including dealing with issues of succession, change of name, changes in circumstances and breaches of tenancy conditions in accordance with legislation and Council policy Take tenancy action, where necessary, including the compilation of evidence and preparation of witness statements in a timely manner. This may also include attending Court to represent the Council To represent the Council to obtain injunctions where needed to facilitate access to properties to ensure compliance with regulatory conditions Providing tenants with information, advice, guidance and signposting to ensure that opportunities for income maximisation are taken Experience: Working knowledge of tenancy and leasehold law and their application. With an understanding of key local issues across the housing sector generally Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

URGENT CONTRACT ROLE - INCOME FINANCE OFFICER | WEST LONDON | £20PH I'm currently working with a well-regarded London local authority who are looking to appoint an Income Finance Officer on an initial contract basis. This role would suit someone with experience in: ✔️ Rent arrears recovery ✔️ Income collection / credit control ✔️ Housing income management ✔️ Tenancy sustainment ✔️ Local authority or housing association environments Key responsibilities include: Managing rent and accommodation charge arrears Supporting residents with payment arrangements and benefit claims Reducing arrears whilst maintaining a customer-focused approach Legal escalation, notices and court-related processes Liaising with legal teams, support agencies and housing colleagues Monitoring customer accounts and maintaining accurate records The successful candidate will ideally have: Experience within social housing, local authority or housing associations Strong customer communication skills Experience handling sensitive or vulnerable cases Ability to balance collections with tenancy support Knowledge of arrears recovery and income management processes Approx. £20ph West London / Hybrid Contract role Immediate interviews available If interested, please apply or message me directly for further details. Inventum Group is acting as an Employment Business in relation to this vacancy

Rental Income Support Officer Location: London Working pattern: Hybrid, 2–3 days on site Contract: 3 months initially Rate: £23.94 per hour PAYE / £30 umbrella An exciting opportunity has arisen for an experienced Rental Income Support Officer to join a busy local authority team. This role is focused on maximising rental income, reducing arrears and supporting residents to sustain their tenancies. You will manage a patch of rent accounts and take a proactive approach to income recovery through early intervention, resident engagement and effective case management. Working in a commercially focused environment, you will balance strong income collection with excellent customer care. Responsibilities Manage a patch of rent accounts and act as the first point of contact for rent-related queries. Take early action on arrears through phone calls, home visits and case follow-up. Negotiate and monitor affordable repayment agreements. Draft clear, tailored correspondence to residents. Prepare cases for court officers and support possession and stay hearings. Attend evictions where required. Work with tenancy teams, welfare benefit officers, debt advice agencies and social care. Maximise Housing Benefit take-up and support residents affected by Universal Credit, the Benefit Cap and spare room subsidy. Identify vulnerable residents and make appropriate referrals to specialist support services. Maintain accurate records, reports and case notes. Support the wider team through cover, training and shared best practice.About you Experience of income management in social housing or local government. Strong knowledge of housing legislation, welfare benefits and the court pre-action protocol. Confidence negotiating sustainable repayment plans. Strong communication skills and a customer-focused approach. Ability to manage a busy caseload independently. NEC, Voidscope or RentSense experience is highly desirable.This is a fantastic opportunity for a housing professional who is confident, resilient and committed to delivering results while supporting residents. Apply now for immediate consideration. Rental Income Support Officer, Income Recovery Officer, Rent Arrears Officer, Housing Income Officer, Social Housing, Local Authority, Housing Benefit, Universal Credit, Tenancy Sustainment, Court Pre-Action Protocol, Possession Hearings, Rent Collection, Debt Recovery, Welfare Reform, NEC, Voidscope, RentSense, London Jobs, Hybrid Working

A fantastic opportunity has emerged for a specialist Income Recovery Officer to join one of our leading public sector clients in a full time (37.5 hours per week, Monday to Friday), fixed term contract role for the next 12 months. Based in North London for 4 days per week and working from home one day per week (once probation is passed), this role reports into the Income Team Leader, and our client is looking for a candidate who has experience of: • Ensuring prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges. Running weekly rent arrears reports, keeping records of actions taken and corresponding with tenants. Advising tenants on Housing Benefit and Universal Credit, with the aim of sustaining tenancies. Liaising with benefit agencies to resolve problems with Housing Benefit and Universal Credit. Submitting former tenant debts for write-off where the debt is unrecoverable. Taking legal action against residents who will not pay, including representing the Association in court. Applying for grants, DHP's, APA's and Direct UC payments Making affordable repayment agreements taking income and expenditure into account. Offering appropriate advice and support including referrals to the Tenancy Sustainment Service. Proactively monitoring and managing rent and service charge accounts for both current and former residents across all tenure types. Participating in the development, implementation and successful delivery of income and financial inclusion projects and service improvements This (predominantly office-based) role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (585 units across the boroughs of Enfield and Waltham Forest) is all local and can be covered by foot or bus. Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable. Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in early May 2026. Only applicants who feel they meet the above criteria need apply

About The Role Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in? If so, Salvation Army Homes has an exciting opportunity for an Income Management Officer to join our Housing Team, covering our North services in England. About the Role of Income Management Officer At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation. This rewarding, stretching role gives you the opportunity to work with and positively influence services for our tenants within our general need stock. You will deliver an effective rent income collection and recovery service in accordance with legislation, Salvation Army Homes policies, performance standards, targets and customer satisfaction requirements. You will also ensure that all residents adhere to their tenancy conditions regarding rent payment, receive advice on financial inclusion and benefit entitlement and that appropriate recovery action is taken where necessary to maximise rental income. About The Candidate We're looking for someone who is passionate about tenants, thrives in a fast-paced environment, and has an unshakeable positive, can-do attitude with a high level of resilience. You will be: A confident, capable communicator with knowledge of a range of methods to problem solve Customer focused with great customer service experience and the ability to engage with challenging customers Able to inspire and engage others, and enhance learning through reflection and positive risk taking. A natural people-person and team player. Excited by developing and implementing savvy new ideas. Unfazed by having several competing priorities to manage. Able to use technology in day-to-day work.Benefits of working as an Income Management Officer In return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits. This includes, 26 days paid annual leave (pro rata) rising to 31 days, plus public holidays A high street discount scheme (great savings both online and in-store) Pension with life assurance Health assistance programme Training opportunities to aide your own personal and professional development About The Company A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in. As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

MMP Consultancy are looking to recruit a Housing Officer to join a Local Authority based in East London. As a Housing Officer you will require to provide an excellent customer focused service for all tenants ensuring that the housing schemes and properties are well managed, and the environment is well maintained. Working proactively and closely with tenants to address environmental, property and tenancy issues ensuring tenancies are sustained. Duties: Maximising income collection and monitoring arrears, including signposting tenants to obtain relevant information and support in respect of housing and welfare benefits and debt management Ensure that notice of tenancy termination and properties are re-let in accordance with agreed timescales. Preparing property write ups for Choice Based Lettings and advising tenants/applicants on the clients lettings and allocations policy. Responsible for risk assessments for all general needs applicants and liaising with the borough for nominations. Day to day administration of the general needs lettings and allocations, general enquires including sign ups and six week follow ups Working with colleagues to provide advice and support to tenants in respect of low level anti-social behaviour within the general needs. Preparing tenancy sign-ups for general needs tenants. Undertake routine correspondence in respect of tenancy matters, including issuing standard letters in respect of rent arrears and breaches of tenancy conditions, occasionally undertaking visits to tenants and at all times maintaining accurate tenancy/applicant records. Participating in on-call rota. Health and Safety scheme inspections. Identifying and reporting on health and safety issues including damp and mould.Requirements: Working knowledge of housing legislation, including Choice Based Lettings, tenancy enforcement, debt recovery, welfare and other benefits and tenant involvement. Knowledge of lettings and allocations, rent collection and arrears management, repairs and maintenance, tenancy disputes and anti-social behaviour policies and procedures and their application. Understanding of the framework and regulatory context for social housing and local authority services and the legislative framework that underpins the delivery of housing services and tenancy management. Provide a customer focused service, responding proactively and positively, keeping customers informed and managing customers' expectations appropriately. Ability to mange situations in which customers are unhappy about the level or quality of service, to find solutions to problems in a timely manner

Team Secretary £30-35k + Benefits W London VR/10567a My client is a leading real estate agency situated in the vibrant area of North London. Their team is dedicated to providing exceptional service to clients seeking to buy, sell, or rent properties in this desirable location and they pride themselves on professionalism, expertise, and commitment to exceeding client expectations They are now looking to recruit a highly organised and proactive Team Secretary to join their dynamic team. You will be responsible for providing comprehensive administrative support to the sales and lettings teams, ensuring the smooth and efficient operation of the office Your role will involve: Acting as the first point of contact for clients, both in person and over the phone, providing excellent customer service and addressing inquiries promptly Assisting in the preparation of property listings, including drafting property descriptions, uploading photos, and creating marketing materials Creating a range of paperwork including instruction letters, offer letters, memorandum of sale, tenancy agreements and renewal paperwork Compiling Anti Money laundering checks for the money laundering officer to sign off Handling incoming and outgoing correspondence, including emails, letters, and packages, and ensuring timely responses Maintaining accurate and up-to-date records of client information, property listings, and transactions using internal database systems Assisting with administrative tasks such as filing, photocopying, scanning, and data entry to support the smooth operation of the office You will be the ideal candidate due to your: Proven experience in a similar administrative role, ideally within the real estate industry Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines Strong attention to detail and accuracy in data entry and record-keeping Proficiency in Microsoft Office suite (Word, Excel, Outlook) and experience with database management systems Outstanding communication and interpersonal skills, with a professional and friendly demeanour Ability to work effectively both independently and as part of a team in a fast-paced environment Proactive approach to problem-solving and ability to handle multiple tasks simultaneously * Flexibility to adapt to changing priorities and willingness to take on new challenges If you have a background in real estate administration and are looking for a new challenge within a vibrant environment then this could be the role for you

Sheltered Housing Officer London | Hybrid Working Rate: £25.10 per hour (Umbrella) Initial Contract Length: 3 Months Extension Potential: Likely Start Date: ASAP Working Hours: Full Time (36 Hours Per Week) Role summary Working as part of a dedicated housing team, you will play a key role in maintaining safe, supportive, and well-managed housing environments. You will support residents to sustain their tenancies, access appropriate services, and maintain a positive quality of life through a proactive and person-centred approach. This is a fully on-site role requiring attendance across sheltered housing schemes five days per week. What you will do as a Sheltered Housing Officer ·Deliver an enhanced tenancy and estate management service tailored to older and vulnerable residents ·Carry out regular scheme inspections to ensure communal areas are safe, clean, and well maintained ·Coordinate with voids and property teams to support the rehousing process, including inspections, viewings, and tenancy sign-ups ·Support residents with tenancy sustainment, welfare benefits, and rent account management, taking early action to prevent arrears ·Identify and report tenancy breaches including antisocial behaviour, illegal occupation, and subletting ·Respond appropriately to emergencies while maintaining compliance with safeguarding and health & safety procedures What you will need as a Sheltered Housing Officer ·Previous experience within housing management, supported housing, or a customer-facing role supporting older or vulnerable residents ·Strong understanding of tenancy management, rent arrears prevention, and relevant housing legislation ·Knowledge of safeguarding procedures and experience supporting vulnerable individuals ·Excellent communication and organisational skills with the ability to manage competing priorities ·Confident using IT systems to accurately update and maintain housing records ·Empathetic, adaptable, and self-motivated with a genuine passion for improving residents' wellbeing ·Ability to work fully on-site across sheltered housing schemes five days per week What's on offer ·£25.10 per hour Umbrella ·Hybrid working arrangement with site-based responsibilities ·Opportunity to make a meaningful impact within sheltered housing services ·Supportive team environment within a well-established housing service Apply now or contact the team to discuss the Sheltered Housing Officer opportunity further

Job Title: Housing Officer Location: West London (Office-Based) Rate: £29 per hour (Umbrella) Contract: 3-Month Ongoing Contract About the Role We are currently recruiting for an experienced Housing Officer to join a busy housing service in West London. This is an office-based role offering a 3-month ongoing contract, ideal for a confident professional who can hit the ground running. Key Responsibilities Manage a designated patch of general needs and/or temporary accommodation properties Deliver a high-quality, customer-focused housing management service Handle tenancy management matters including rent arrears, ASB, complaints, and breaches of tenancy Carry out investigations and take appropriate enforcement action where required Work closely with internal teams and external agencies to resolve housing issues Ensure compliance with housing legislation, policies, and procedures Maintain accurate records and case notes using housing management systemsEssential Requirements Proven experience working as a Housing Officer Strong knowledge of housing management, tenancy law, and best practice Experience managing ASB cases and tenancy enforcement Excellent communication, negotiation, and organisational skills Ability to work effectively in a fast-paced, office-based environment Available for an immediate or short-notice start How to Apply If you are an experienced Housing Officer looking for your next contract opportunity in West London, please apply with your CV for immediate consideration

Marks Consulting Partners are recruiting a Housing Officer to join one of our Housing Association clients in South London on a temporary basis. What you'll be doing: • Providing housing and neighbourhood management services to tenants and care partners, • Managing tenancy responsibilities including sign-ups, rent collection, income recovery, void turnaround and estate inspections, • Investigating tenancy breaches including anti-social behaviour, hate crime and domestic abuse; taking robust action when required, • Preparing and assisting with legal action cases; liaising with colleagues and solicitors as appropriate, • Reporting and monitoring repairs using Pyramid housing management systems, • Building positive working relationships with tenants, care providers, contractors and local authorities, • Carrying out property inspections and homeliness visits; resolving issues and supporting safe, comfortable homes, • Monitoring Fire Risk Assessments and ensuring identified actions are completed with care providers and colleagues, • Being an active presence across your patch; providing visible, responsive housing support What you'll need: • Experience in housing, supported housing or neighbourhood management, • Confident building positive relationships with tenants and partner agencies, • Ability to manage competing priorities and work independently, • Clear and professional communication skills, • Commitment to inclusive, person-centred services, • Full UK driving licence For further details please contact Sadie Haralambous at Marks Consulting Partners

As Rent Income Officer, you will be responsible for maximising rental income, reducing arrears, and ensuring strong financial performance across the organisations housing stock. Key Responsibilities of a Rent Income Officer:. You will operate with a high level of autonomy and accountability, managin