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We are seeking a detail-oriented and proactive Leasehold Officer to join our Housing Services team. You will be responsible for managing leasehold properties, ensuring accurate administration, effective communication with leaseholders, and compliance with relevant legislation. This role is key to maintaining positive relationships with leaseholders and supporting the council’s commitment to high-quality housing services.Key Responsibilities • Manage leasehold accounts, including service charges, ground rent, and major works, • Provide advice and guidance to leaseholders on their rights, responsibilities, and payment obligations, • Administer leasehold agreements, including assignments, transfers, and lease renewals, • Respond to enquiries, complaints, and disputes from leaseholders promptly and professionally, • Liaise with internal teams, contractors, and external advisors to ensure service delivery and compliance, • Ensure records, reports, and correspondence are accurate and up to date, • Support the council’s compliance with leasehold legislation, health and safety, and housing policiesPerson SpecificationEssential:, • Experience working in leasehold management, housing administration, or property services, • Strong knowledge of leasehold legislation and rights, • Excellent customer service and communication skills, • Ability to manage multiple tasks and maintain accurate records, • Strong problem-solving and organisational skillsDesirable:, • Experience in a local authority or housing association setting, • Knowledge of service charge calculation and budget management, • Experience managing contractor liaison for leasehold worksIf you have the relevant skills then please apply today!

Purpose of the Job Tenancy Enforcement Officer To provide a high quality customer focused range of front line services. Specifically to provide a highly visible proactive presence on estates and other housing land. Ensuring residents are able to benefit from the peaceful enjoyment of a well cared for environment through the enforcement of tenancy conditions and a robust response to anti social behaviour. • To meet and attempt to exceed personal and organisational performance targets, objectives and service levels. Work towards supporting Greenwich Councils corporate and performance standards including its visions and values., • To ensure that all duties and activities are undertaken within the standards, processes and procedures set by department, council or governing bodies., • To be accountable to a Team Leader for: Main Duties – Tenancy Enforcement Officer To raise the profile and visibility of the Council by: • The day -to-day management of tenancy and neighbourhood issues in respect of a designated group of dwellings, ensuring the proper and appropriate use of accommodation and ensuring that residents receive an efficient and effective service in respect of tenancy and related issues. 2. To personally meet with all new tenants with the purpose of explaining and promoting the full range of services available, explaining the role of the Council as landlord, and the responsibilities of residents benefiting from the occupation of Council accommodation., 3. To undertake liaison with other agencies and RSLs’ in all aspects within the Public Realm, ensuring opportunities for joint working and common standards across tenure are identified and maintained., 4. To undertake regular and scheduled inspections challenging behaviour and working in partnership with residents, internal and external partners ensuring a well cared for environment is established and maintained, 5. Identifying and providing support to vulnerable residents, ensuring good links with support networks and the co-ordination of services to address needs or problem issues. Ensure that appropriate referrals are made including the identification of high risk cases., 6. Encourage all residents to take responsibility for their environment, to engage in the development of services encourage and invite feedback and participation on service delivery; ensuring that referrals are made to the Community Participation and Diversity Team., 7. To refer to the Unauthorised Occupation Team any suspicions of unauthorised occupation supporting their work to recover properties., 8. Provide high quality service and support to those experiencing antisocial behaviour and hate crime including domestic violence issues., 9. Maintain regular contact with agencies and partners to create safer and stronger communities. General Duties: Tenancy Enforcement Officer 1. To meet with residents in their homes or at other local venues e.g. surgeries., 2. To deal with breaches of conditions of tenancy, e.g. nuisance and anti social behaviour, hate crime, domestic violence and enviro crime issues taking appropriate action in liaison with colleagues as required; using the full range of legal actions e.g. ASB closure., 3. To work closely with partners and agencies specifically in regard to safeguarding the welfare and interests of children and young people in the prevention of homelessness by early intervention., 4. To initiate legal proceedings and attend court representing the Council as required and to participate in resultant action, e.g. the repossession of accommodation for breaches of non rent related tenancy conditions., 5. To provide performance information and other statistical data as required for management and other purposes, 6. To provide cover within the service and assist in the training of other members of the team., 7. To respond to Members, residents and customers on enquiries and complaints including drafting reports as required., 8. To undertake any other duties or work appropriate to the level of the post to ensure the effective operation of the services including supporting a response to out of hour emergencies as required. 9 . Carry out all duties with due regard to the provisions of health and safetylegislation (including identifying cases for the Cautionary Contacts list) and the Councils Equal Opportunities and Customer Care policies and the New Technology Agreement. Tenancy Enforcement Officer

Income Maximisation OfficerAdecco are recruiting on behalf of the London Borough of Richmond & Wandsworth for an experienced Income Maximisation Officer to join their Housing and Regeneration Directorate. This is an excellent opportunity for a housing finance professional with strong experience in income collection, arrears management and tenant support to contribute to a vital frontline service supporting vulnerable households in temporary accommodation. Contract Details:* Type: Temporary* Pay: £20.76 per hour (PAYE) / £27.07 per hour (Umbrella)* Location: Twickenham Civic Centre* Working Arrangements: Hybrid - office and home working (start of assignment is 2 weeks in the office every day for training/shadowing and then 3 days in the office and 2 days working from home)* Hours: 36 hours per week, Monday to Friday Role OverviewAs an Income Maximisation Officer, you will lead and manage a patch of temporary accommodation accounts, ensuring maximum income collection and minimising arrears across both current and former tenants. You will provide financial advice, support benefit claims, complete affordability assessments and take appropriate recovery action where required. Key Responsibilities • Manage a caseload of rent accounts to maximise income collection and minimise arrears* Proactively monitor accounts and agree repayment plans where necessary* Provide financial advice and guidance to tenants to support tenancy sustainment* Support tenants to maximise income by ensuring full benefit entitlement is claimed* Complete affordability assessments in line with the Homelessness Code of Guidance* Prepare and manage cases for legal action, including possession proceedings and court attendance* Liaise with partner agencies and internal departments to resolve complex cases* Support vulnerable households with sensitive and preventative interventions* Maintain accurate records and financial information in line with council procedures* Participate in duty rotas and customer service activity across both boroughs Top 3 Skills Required * Experience in income collection, managing a patch of rent accounts for both current and former tenants * Assisting tenants to maximise their income by ensuring they are claiming their full benefit entitlement and referring tenants who require specialist advice * Providing financial advice to tenants to ensure they can afford their charges Essential Experience and Skills • Experience of arrears management and debt collection within a housing or local authority environment* Strong understanding of welfare benefits and entitlement advice* Experience supporting vulnerable clients with complex financial needs* Ability to manage a varied caseload and prioritise effectively* Excellent communication, numeracy and IT skills* Calm, empathetic and professional approach when dealing with sensitive cases Apply Now:If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job Title: Specialist Hostel Support OfficerLocation: Stratford / Maryland, East LondonSalary: £38,000 per annumContract: 6 Month Fixed Term Contract (FTC) - prior to ARHAG merge with Hyde HousingWorking Hours: Monday - Friday, 9:00am - 5:00pmManagement: No staff management responsibilities About the Role We are currently recruiting for a Specialist Hostel Support Officer to support the day-to-day running of a hostel service based in Stratford/Maryland. The service includes 11 units within the Keogh Road Hostel and 18 RSI one-bedroom units across Newham and Tower Hamlets.This role will involve supporting residents from refugee and immigration backgrounds, ensuring they receive the appropriate support to stabilise their housing situation and move towards independence.The successful candidate will provide key working support, housing management, and tenancy sustainment, assisting residents with benefit access, signposting to services, and supporting them through their move-on journey. Key Responsibilities • Managing the day-to-day running of the hostel and supporting residents across the service, • Providing key working support, including support planning and move-on pathways, • Supporting residents with benefit access and welfare entitlements, liaising with relevant government departments where necessary, • Managing the nomination and lettings process, including interviews, accompanied viewings, and tenancy sign-ups, • Dealing with breaches of resident agreements and taking appropriate action where required, • Ensuring the safety and security of the building and its residents, • Conducting fire drills and ensuring compliance with health and safety procedures, • Monitoring rent accounts, service charges and minimising arrears, • Maintaining accurate case files, records and documentation in line with organisational policies, • Managing petty cash and financial records in accordance with project budgets, • Supporting tenant engagement activities, meetings and consultations, • Coordinating repairs and maintenance, arranging contractor access and monitoring works, • Ensuring hostel equipment and facilities remain safe and operationalRequirements, • Experience working in hostel, housing support, or homelessness services, • Experience supporting individuals from refugee, immigration or complex needs backgrounds, • Knowledge of housing benefit and welfare systems, • Experience managing tenancies, lettings processes and resident agreements, • Strong understanding of safeguarding, housing management and health & safety compliance

Job Title: PRS Lettings Negotiator Department: Housing Service – Housing Needs Contract Duration: 23/03/2026 – 31/08/2026 Working Hours: 35 Hours per Week Working Pattern: 09:00 – 17:00 Rate: (Inside IR35) Start Date: ASAP Job Overview We are seeking a PRS Lettings Negotiator to support the Housing Needs service by securing private rented accommodation at affordable rent levels to meet housing demand. The role will focus on negotiating directly with landlords to procure properties for individuals experiencing housing difficulties, including homelessness prevention and relief cases, residents moving on from supported housing, and households transitioning from temporary accommodation. The successful candidate will work proactively to expand the supply of suitable private rented homes while ensuring prospective tenants receive the support required to begin and sustain their tenancies. Key Responsibilities • Lead on securing private rented accommodation through direct negotiation with landlords to meet housing needs., • Operate a property sourcing service by generating leads from multiple sources including landlord networks, websites, publications and cold calling., • Build and maintain relationships with landlords, providing information on available services and assisting with property-related administration., • Maintain accurate records of landlord contact details and property information., • Provide guidance to landlords on their responsibilities and how to meet relevant requirements., • Conduct property inspections and produce inspection reports to assess suitability for households in housing need, identify disrepair issues, and highlight potential health and safety hazards., • Work closely with Housing Advisors and Housing Needs colleagues to assess prospective tenants’ suitability for private rented accommodation by reviewing housing history, needs assessments and financial circumstances., • Provide prospective tenants with detailed information about suitable available properties and deliver an effective matching service between tenants and landlords., • Ensure suitable private rented properties are inspected, advertised and let efficiently in line with agreed procedures., • Conduct accompanied property viewings and provide advice to tenants and landlords on the letting process., • Support prospective tenants with Universal Credit or Housing Benefit applications and advise on setting up direct rent payments., • Liaise with internal teams including the Empty Property Officer, Home Improvement Agency and private sector enforcement services to maximise opportunities for landlords., • Promote the private renting scheme at landlord and tenant forums, trade events and meetings with letting professionals., • Contribute to the development of promotional materials to encourage landlord participation., • Use IT systems to maintain accurate customer and management information records., • Respond to enquiries and complaints, drafting responses in line with procedures., • Ensure compliance with financial regulations, particularly those relating to homelessness and fraud prevention., • Undertake administrative duties including correspondence, telephone enquiries and record keeping., • Provide temporary service cover where required and maintain clear handover notes during periods of absence., • Participate in appraisals, performance reviews and service development activities., • Maintain knowledge of relevant legislation, best practice and council policies through ongoing professional development., • Ensure compliance with statutory responsibilities including data protection, health and safety, equality and diversity, and safeguarding of vulnerable adults and children., • Work flexibly across teams and contribute to cross-departmental initiatives when required., • Undertake any other duties necessary to support service delivery.Person SpecificationQualifications, • Educated to degree level or equivalent, or demonstrable relevant experience.Knowledge, • Knowledge of legislation and good practice relating to housing advice, homelessness, housing management and housing allocations., • Broad understanding of the housing and support needs of homeless applicants and tenants, including benefits., • Practical knowledge of property standards, health and safety issues, regulatory requirements and relevant policies.Experience, • Experience of negotiation and telephone-based sales within a sales or procurement environment., • Experience working in a pressurised and high-profile service environment within a multi-disciplinary team., • Experience achieving performance targets and meeting service objectives., • Experience providing advice and information to members of the public and handling enquiries or complaints., • Experience producing written communications and reports to a professional standard., • Experience using IT systems to manage caseloads, monitor targets and analyse service delivery data.

PRS Lettings Negotiator – Local Authority (5-Month Contract, Potential Extension) Start Date: ASAP Employer: Aatom Recruitment (on behalf of a Local Authority) Aatom Recruitment are seeking an experienced PRS Lettings Negotiator to join a busy Housing Needs team within a local authority. This is a 5-month contract with the potential for extension, supporting vital work to prevent homelessness and secure suitable private rented accommodation for residents in need. About the Role As a PRS Lettings Negotiator, you will lead on securing a steady supply of affordable private rented sector accommodation through proactive negotiation with landlords and agents. You will play a key part in preventing homelessness by identifying properties, negotiating rents, offering incentives, and supporting residents to begin and sustain their tenancies. Working closely with Housing Advisors and other teams across Housing Needs, you will ensure households are placed into safe, suitable, and sustainable accommodation, while building strong relationships with private landlords, managing budgets, and ensuring compliance with relevant legislation. You will report to the Private Sector Lettings Senior Officer. Key ResponsibilitiesProperty Sourcing & Negotiation • Operate a proactive property-finding service using leads, landlord networks, online platforms, and direct outreach., • Negotiate rent levels and agree incentive payments from the Homelessness Prevention Fund., • Build and maintain strong relationships with private landlords, letting agents, and partners., • Inform landlords about council services, responsibilities, and available support.Property Inspection & Compliance, • Inspect properties and prepare detailed inspection reports., • Assess suitability for households in housing need., • Identify disrepair, health and safety issues, and potential hazards., • Work with internal teams including Empty Property Officers and Enforcement Services to maximise grant take-up and improve property standards.Tenant Matching & Support, • Assess prospective tenants' suitability by reviewing their housing history and financial circumstances., • Match residents to suitable properties and arrange accompanied viewings., • Provide expert advice on all aspects of letting for both tenants and landlords., • Support tenants with Housing Benefit or Universal Credit applications and ensuring rent payment arrangements are in place.Administration, Reporting & Customer Care, • Advertise, inspect and let all available PRS properties promptly., • Maintain accurate and up-to-date records using internal IT systems., • Respond to member enquiries, complaints, and case-related correspondence., • Manage own administrative tasks, emails, calls, and general office duties., • Participate in landlord forums, events, and promotional activities for the Private Renting Scheme.Service Delivery & Professional Standards, • Ensure compliance with all council policies, including safeguarding, financial regulations, health and safety, data protection, and equalities., • Take an active role in service development, reviews, training, and professional development., • Provide cover for colleagues when required, including clear handover notes. K2: Broad knowledge of the housing and support needs of homeless households, applicants, and tenants, including benefits. K3: Strong practical knowledge of property standards, health and safety regulations, legislative requirements, and best practice. Why Join? This is a fantastic opportunity to make a meaningful difference in the community by helping secure safe, affordable homes for vulnerable residents. If you thrive in a fast-paced environment, enjoy building relationships with landlords, and are passionate about preventing homelessness, we’d love to hear from you. Contact Anisha Patel to apply now!

Pertemps Network Group are delighted to be assisting a reputable housing provider in the recruitment of an experienced and customer-focused Sheltered Housing Officer on a long term temporary basis. This is an exciting opportunity to deliver an enhanced tenancy and estate management service supporting older and vulnerable residents within sheltered housing schemes.Location: LondonPay: £22 - £22.18 PAYEWorking Arrangement: Full-time (x5 days on Site)The role focuses on improving the quality of life for residents, maintaining safe and well-managed schemes, and ensuring tenants can access the full range of housing and support services available to them.Key ResponsibilitiesEnhanced Housing & Support Services • Deliver a comprehensive and proactive housing management service tailored to older and vulnerable residents., • Support tenants to maintain their tenancy and access essential services and interventions., • Facilitate social activities and promote community engagement within schemes.Scheme & Estate Management, • Conduct regular inspections to ensure schemes remain safe, secure, clean, and well maintained., • Act as the primary point of contact for repairs for residents unable to report issues themselves., • Coordinate a handy-person service for tailored property support.Tenancy & Lettings Management, • Manage the full lettings process: viewings, voids, sign-ups, resettlement, and tenancy changes., • Identify and report tenancy breaches, anti-social behaviour, and illegal occupancy., • Provide clear information to new customers about scheme facilities and tenancy matters.Rent Management, • Maximise rental income by proactively managing rent accounts., • Alert tenants to rent arrears, provide advice on payment methods, and signpost benefits support., • Prepare and deliver rent-related correspondence and notices as required.Compliance, Safety & Service Improvement, • Ensure all activities align with organisational policies, procedures, and safeguarding principles., • Record key tasks, monitor performance data, and contribute to continuous service improvement., • Build strong relationships with internal teams, partners, residents’ groups, care providers, and local organisations.Essential Qualifications & Experience, • GCSE/O-Level, NVQ Level 3, or equivalent experience., • Experience in a customer-facing role, ideally with older or vulnerable customers., • Understanding of housing management and safeguarding principles., • Confident using IT systems to record and retrieve information quickly and accurately.Skills & Personal Attributes, • Highly organised and able to work flexibly under pressure., • Excellent verbal and written communication skills, with a sensitive and empathetic approach., • Strong customer-care ethos and commitment to delivering high-quality services., • Problem-solver with good judgement and decision-making ability., • Self-motivated, persuasive, and able to work well both independently and in a team.Ready to make a real impact in sheltered housing? Apply Now and take the next step in your career.

Pertemps Network Group are delighted to be supporting a reputable housing provider in the recruitment of a Rental Income Support Officer to join their finance and income management team.Rate: £23.50 - £23.94 PAYEFlexibility: 1-2 Days Office per weekLocation: LondonFull Time | Public Sector / Housing This is an excellent opportunity for an experienced housing income or rent arrears professional to manage a portfolio of properties and play a key role in maximising rental income while supporting residents to sustain their tenancies.You will work within a commercially focused yet resident-centred environment, managing rent accounts, preventing arrears through early intervention, and working closely with internal teams and external partners to support residents facing financial difficulties.The RoleAs a Rental Income Support Officer, you will manage a designated patch of rent accounts contributing to the collection of approximately £70m in annual rental income. You will be responsible for delivering a proactive and customer-focused income management service while ensuring compliance with housing legislation, welfare reforms, and the court pre-action protocol.Key responsibilities include: • Managing a portfolio of rent accounts and acting as the primary contact for residents regarding rental income matters, • Maximising rental income through early intervention on arrears cases, including phone contact and home visits, • Negotiating and monitoring sustainable repayment arrangements with residents, • Ensuring all arrears cases follow approved escalation processes and legal procedures, • Preparing documentation and instructions for possession hearings and court proceedings, • Supporting evictions and attending court hearings when required, • Identifying opportunities to maximise Housing Benefit and Universal Credit payments, • Working closely with tenancy teams, welfare benefit officers and external advice agencies, • Supporting vulnerable residents by making referrals to social care and specialist support services, • Promoting direct debit payment methods and improving income collection performance, • Maintaining accurate case records and producing performance and management reports, • Contributing to service improvements and maintaining high levels of resident satisfaction, • You will also work collaboratively with colleagues across housing, finance and welfare services to sustain tenancies and mitigate financial risk to the organisation.We are seeking a motivated and proactive housing professional with experience in income management within social housing or a local authority environment.Essential Experience• Experience of income collection or rent arrears management within social housing • Strong knowledge of housing legislation, welfare benefits and the court pre-action protocol • Experience negotiating repayment arrangements with residents in arrears • Experience handling complex and sensitive resident cases • Ability to manage a varied workload and prioritise effectively • Strong communication skills with experience dealing with residents face-to-face and over the phone • Experience maintaining accurate case records and using housing management or financial systemsDesirable• Understanding of Universal Credit and Housing Benefit regulations • Experience preparing court documentation or attending possession hearings • A housing qualification or relevant professional trainingWhat’s on Offer• Opportunity to work for a reputable housing provider making a real impact in communities • A varied and rewarding role supporting residents while protecting vital housing income • Collaborative working environment across housing, finance and welfare teams • Competitive salary and benefits package • Career development opportunities within a well-established organisationApply Now If you are an experienced Income Officer, Rent Arrears Officer or Income Recovery Officer looking for your next opportunity, Pertemps Network Group would love to hear from you.

A fantastic opportunity has emerged for a specialist Income Collection/Recovery Officer to join one of Adecco's most improved public sector clients in a full time (35 hours per week, Monday to Friday), permanent role paying up to £41k per annum. In this varied role you will regularly monitor and manage rent and service charge accounts for current andformer tenants, ensuring prompt action is taken to minimise arrears and recover monies due, ensuring compliance with company policy and the regulatory and legal framework. Our client is based in Central London and offer excellent hybrid working arrangements. This role reports into the Head of Housing, and our client is looking for a candidate who has experience of: • Providing an excellent customer focussed service ensuring tenants are aware of their responsibility to pay their rent on time and regularly, and to advise on preventative action to be taken to stop them falling into arrears.* Providing an accurate, effective and appropriate response to tenants' enquiries about their rent accounts* Keeping up to date on welfare benefit entitlements, particularly housing related benefits and all changes due to Welfare Reform.* Advising tenants on welfare benefits - to offer advice and signpost and refer to supporting agencies.* Keeping up to date with best practice on arrears prevention, putting forward ideas and suggestions for service improvements.* Attending liaison meetings with Local Authorities and other external agencies as required* Supporting with the production and distribution of regular rent statements to tenants and advising tenants on these accordingly.* Being responsible for the collection of rental income and other housing related debts.* Regularly monitoring direct debit payments, and ensuring these are amended in the required timescales for collection of the revised annual rent and service charge.* Providing advice and assistance to all tenants who have rent arrears by contacting them on a regular basis and maximising personal contact.* Liaising with other agencies and the relevant authorities regarding the processing and progress of individual housing benefit and universal credit claims, chasing the progress of housing benefit applications and overpayments.* Monitoring rent accounts and implementing company income collection policy and procedures, ensuring tenants are notified of any arrears at the earliest opportunity.* Carrying out home visits in connection with income recovery or arrears prevention and serving notices of seeking possession where required.* Preparing all paperwork for the service of notices, possession proceedings and evictions.* Attending court and carrying out D.I.Y possession action representing the organisation in rent related cases.* Ensuring the computer system is updated with details of individual rent arrears actions and advising on the improvement of such systems on a regular basis. This role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (just 600 units) can be covered by foot or bus. Good knowledge and understanding of OMNI software would also be ideal, but is not essential.Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable.Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in April 2026. Only applicants who feel they meet the above criteria need apply.

A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment. They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area. They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further. The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support. Responsibilities: • Lead on rent accounts and be the point of contact for tenants for queries, • Maximise income recovery through intervention, • Follow landlord approved escalation processes and procedures, • Hit personal and team KPI’s and help with the take-up of Universal Credit Requirements: • Knowledge of income management and relevant housing legislation, • Understanding of welfare benefits and use of financial records and IT systems, • Strong customer service and working well in a team environment, • Ability to communicate effectively with both internal and external stakeholders If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.

Positive Employment is currently recruiting for a Housing Officer for our client a government organisation in Redbridge. This role is a temporary contract initially for 4 months with the possibility to extend. Duties and Responsibilities but not limited to: • Identifying vulnerable residents and working with partner agencies to ensure all residents can live safely and sustain their tenancies, including paying their rent and preventing any tenancy breach., • Will look at hoarding issues, mental health and support residents with forms and signposting to the correct services., • Resilient self-starter who thinks well on their feet in a variety of different, often challenging situations and are able to deal with confrontation., • An attention to detail is essential., • Creative and demonstrably able to develop solutions to assist residents on the estates. Pay: £187.00 per day Please note this role is within the scope of IR35.

Private Sector Housing Officer – Disabled Facilities Grant (DFG) Service: Adult Social Care Grade: £22.18 PAYE – £29.89 Umbrella Role Purpose The Private Sector Housing Officer plays a vital role in improving housing standards across Hackney’s private rented sector. The postholder will assess housing conditions, support and coordinate the delivery of Disabled Facilities Grants (DFG), and ensure that vulnerable and disabled residents can live safely and independently in their homes. This role requires a strong technical and construction background, with the ability to understand building pathology, construction methods, and adaptation design principles. It combines property inspection, case management, technical assessment of building works, grant coordination, enforcement activity, and collaborative working with residents, landlords, contractors, surveyors, and internal teams. Key Responsibilities 1. Housing Standards & Inspections • Carry out technical inspections of private sector homes using the Housing Health and Safety Rating System (HHSRS)., • Identify building defects, disrepair, structural issues, damp/mould causes, and general construction problems., • Investigate service requests and undertake proactive visits under relevant housing and environmental legislation., • Draft schedules of work, technical specifications, notices, and enforcement documentation where hazards or non‑compliance are identified. 2. Disabled Facilities Grants (DFG) & Adaptations • Assess, coordinate, and process applications for Disabled Facilities Grants, Minor Adaptation Grants, and related funding streams., • Review proposed adaptation schemes, plans, and costings to ensure technical feasibility and compliance with Building Regulations and construction best practice., • Work closely with occupational therapists, contractors, surveyors, and residents to ensure adaptations meet identified needs and support independent living., • Monitor adaptation works on site to ensure quality standards, adherence to specifications, appropriate materials, contractor performance, and value for money., • Provide technical advice on suitable adaptation solutions, structural implications, and buildability. 3. Property Licensing • Process licence applications, including assessing management standards and carrying out technical inspections of licensable properties (including HMOs)., • Advise landlords and managing agents on construction‑related requirements linked to licensing standards, fire safety, and building improvements., • Monitor compliance with licensing conditions and prepare reports or recommendations for approval/refusal. 4. Enforcement • Take enforcement action relating to housing conditions, licensing breaches, and management failures., • Prepare and issue statutory notices, civil penalties, simple cautions, and Rent Repayment Orders., • Prepare prosecution cases and attend tribunals or court as required, providing technical evidence where relevant. 5. Service Delivery & Case Management • Manage a varied and sometimes complex caseload in line with service standards., • Coordinate the full DFG process, ensuring timely progress, accurate documentation, and effective liaison across multiple stakeholders., • Maintain accurate records, technical notes, and case updates on internal systems., • Provide excellent customer care, responding to enquiries, complaints, and Freedom of Information requests., • Contribute to continuous service improvement and promote high standards of transparency, quality, and professionalism. 6. Additional Responsibilities • Handling complex cases and providing specialist technical and legislative advice., • Supporting and mentoring colleagues; delivering training on technical matters, construction standards, and grant processes., • Leading on specialist projects, targeted inspections or investigations requiring construction expertise., • Developing procedures and representing the service in multi‑agency settings. Person Specification Qualifications • Degree/Diploma in Environmental Health, Building Surveying, Construction, or another relevant housing or technical discipline., • HHSRS assessor training (or willingness to complete)., • Experience in property inspection, building construction, housing grants, or enforcement work., • Experience coordinating grant processes or managing adaptation/repair projects., • Experience within a local authority housing or construction-based environment., • Strong technical understanding of housing construction, building defects, repair methods, and adaptation design., • Knowledge of housing legislation including the Housing Act 2004., • Ability to interpret plans, specifications, quotes, and technical documents., • Strong communication skills with the ability to provide clear advice to landlords, contractors, and residents., • Ability to manage a busy caseload, meet deadlines, and work independently., • Competent IT skills and experience using databases/case management systems., • Commitment to equality, diversity and inclusive service delivery., • Willingness to work flexibly, including occasional out‑of‑hours work for targeted enforcement., • Commitment to ongoing training and professional development. To Apply: Get in touch with Isobel Hills -

We are seeking a detail-oriented and proactive Leasehold Officer to join our Housing Services team. You will be responsible for managing leasehold properties, ensuring accurate administration, effective communication with leaseholders, and compliance with relevant legislation. This role is key to maintaining positive relationships with leaseholders and supporting the council’s commitment to high-quality housing services.\n Key Responsibilities\nManage leasehold accounts, including service charges, ground rent, and major works\nProvide advice and guidance to leaseholders on their rights, responsibilities, and payment obligations\nAdminister leasehold agreements, including assignments, transfers, and lease renewals\nRespond to enquiries, complaints, and disputes from leaseholders promptly and professionally\nLiaise with internal teams, contractors, and external advisors to ensure service delivery and compliance\nEnsure records, reports, and correspondence are accurate and up to date\nSupport the council’s compliance with leasehold legislation, health and safety, and housing policiesPerson Specification Essential:\n\nExperience working in leasehold management, housing administration, or property services\nStrong knowledge of leasehold legislation and rights\nExcellent customer service and communication skills\nAbility to manage multiple tasks and maintain accurate records\nStrong problem-solving and organisational skillsDesirable:\n\nExperience in a local authority or housing association setting\nKnowledge of service charge calculation and budget management\nExperience managing contractor liaison for leasehold worksIf you have the relevant skills then please apply today

Rent & Service Charge Officer South East London\n £38,637 – £40,404\n\n Looking for a role where finance meets housing operations?\n\n Join a resident-managed housing organisation delivering essential services across a well-established South London portfolio. With a strong focus on transparency and accountability, this role is key to ensuring residents receive accurate and fair charges.\n\n They’re now hiring a Rent & Service Charge Officer to support income management and service charge processes.\n\n The Role You’ll be responsible for rent and service charge calculations, monitoring and reconciliation, ensuring accuracy and compliance.\n\n Key Focus Areas\nManaging rent accounts and service charge processes\nSupporting budgeting and year-end reconciliations\nInvestigating and resolving account queries\nEnsuring compliance with housing and financial regulations\nWorking closely with finance and housing teamsWhy Apply? ? Combine finance and housing expertise\n ? Join a resident-focused organisation with purpose\n ? Opportunity to develop within a specialist role

Housing Officer\n\nLocation: Brent \nJob Type: Full-time temp until March 2027 \nRate of pay: £22.41 PAYE or £29.51 Umbrella per hour We are seeking a Housing Officer to oversee a portfolio of housing, ensuring high-quality tenancy management, maximising tenant satisfaction, and maintaining compliance with all statutory and regulatory requirements. This role is pivotal in managing the tenant journey from let to re-let, ensuring tenants live in safe, suitable, and affordable homes.\n\nDay-to-Day Responsibilities: \n\nManage all aspects of the tenancy lifecycle, ensuring a high level of service and tenant engagement.\nHandle complex cases with a proactive and commercial approach to deliver successful outcomes.\nMaintain up-to-date and accurate resident records and data, ensuring all interactions are recorded\nAct as the primary contact for the landlord, maintaining strong relationships with tenants and stakeholders.\nLead on estate walkabouts, community meetings, and action plans, ensuring high standards and timely completion of works.\nPromote digital inclusion, assisting tenants in using online platforms for rent payments and service requests.\nSupport tenants in financial management, ensuring access to benefits and services to meet their rental obligations.\nConduct regular health and safety inspections, focusing on compliance and tenant safety.\nManage legal processes related to tenancy enforcement and represent the landlord in court cases as necessary.\nDevelop a deep understanding of tenant support needs, linking them to appropriate services.\nManage anti-social behaviour and other community issues effectively, using a trauma-informed approach.Required Skills & Qualifications:\n\nProven experience in housing or tenancy management.\nStrong understanding of housing laws and tenant rights.\nExcellent communication and interpersonal skills.\nAbility to work independently with a high degree of autonomy.\nProficient in using IT and communication systems for mobile working.\nExperience in handling legal aspects of tenancy and property management.To apply for the Housing Officer position, please submit your CV detailing your relevant experience in this role

Join a growing property company as a Rental Property Manager, overseeing a residential portfolio while managing lettings, tenant relationships, property compliance and maintenance within the UK private rented sector.\n\nRental Property Manager\nLondon (EC1N – office-based)\n\nFull-time, permanent\nMonday to Friday\nSalary £40,000 per annum\n28 days holiday including bank holidays\nPlease note: Applicants must be authorised to work in the UK\n\nSimnat PLC is an established property company managing a portfolio of residential rental properties across London, primarily in South London. The business is focused on maintaining well-managed homes, strong tenant relationships and high standards of property compliance.\n\nThe Role\n\nAs a Rental Property Manager, you will oversee a portfolio of approximately 70 residential properties, managing the full tenancy lifecycle from enquiries and referencing through to renewals, maintenance coordination and end-of-tenancy administration. This is a hands-on, office-based role requiring strong organisation, clear communication and a good understanding of the UK private rented sector.\n\nKey Responsibilities:\n\n\t* Manage the full lettings process including enquiries, referencing and move-ins\n\t* Prepare and administer tenancy agreements, renewals and documentation\n\t* Manage rent collection and monitor arrears\n\t* Oversee tenant deposits, end-of-tenancy settlements and disputes\n\t* Ensure property compliance including Gas Safety, EICR, EPC and Right to Rent checks\n\t* Coordinate repairs, maintenance and contractors\n\t* Maintain accurate tenancy and compliance records\n\t* Handle tenant enquiries and resolve issues professionally\n\nThe Ideal Candidate:\n\nWe are looking for a highly organised property professional with strong communication skills and experience managing residential tenancies or property portfolios.\n\n\t* ~10 years of experience in property management\n\t* Excellent organisational and administrative skills\n\t* Strong written and verbal communication\n\t* Good attention to detail and record keeping\n\t* Experience managing residential properties or lettings (preferred)\n\t* Knowledge of UK landlord and tenant legislation (desirable)\n\t* Experience with property management systems or Excel (desirable)\n\nBenefits:\n\n\t* Salary of £40,000 per annum\n\t* 28 days annual leave including bank holidays\n\t* Stable, full-time office-based role\n\t* Opportunity to manage a defined property portfolio\n\t* Training and professional development support\n\nHow to apply for the role:\n\nIf you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.\n\nYou must be authorised to work in the UK. No agencies, please.\n\nOther suitable skills and experience include Property Manager, Residential Property Manager, Lettings Manager, Lettings Negotiator, Property Portfolio Manager, Tenancy Manager, Lettings Administrator, Housing Officer, Block Property Manager, Estate Agency Property Manager

Private Sector Housing Officer – Disabled Facilities Grant (DFG) Service: Adult Social Care Grade: £22.18 PAYE – £29.89 Umbrella Role Purpose The Private Sector Housing Officer plays a vital role in improving housing standards across Hackney’s private rented sector. The postholder will assess housing conditions, support and coordinate the delivery of Disabled Facilities Grants (DFG), and ensure that vulnerable and disabled residents can live safely and independently in their homes. This role requires a strong technical and construction background, with the ability to understand building pathology, construction methods, and adaptation design principles. It combines property inspection, case management, technical assessment of building works, grant coordination, enforcement activity, and collaborative working with residents, landlords, contractors, surveyors, and internal teams. Key Responsibilities 1. Housing Standards & Inspections • Carry out technical inspections of private sector homes using the Housing Health and Safety Rating System (HHSRS)., • Identify building defects, disrepair, structural issues, damp/mould causes, and general construction problems., • Investigate service requests and undertake proactive visits under relevant housing and environmental legislation., • Draft schedules of work, technical specifications, notices, and enforcement documentation where hazards or non‑compliance are identified. 2. Disabled Facilities Grants (DFG) & Adaptations • Assess, coordinate, and process applications for Disabled Facilities Grants, Minor Adaptation Grants, and related funding streams., • Review proposed adaptation schemes, plans, and costings to ensure technical feasibility and compliance with Building Regulations and construction best practice., • Work closely with occupational therapists, contractors, surveyors, and residents to ensure adaptations meet identified needs and support independent living., • Monitor adaptation works on site to ensure quality standards, adherence to specifications, appropriate materials, contractor performance, and value for money., • Provide technical advice on suitable adaptation solutions, structural implications, and buildability. 3. Property Licensing • Process licence applications, including assessing management standards and carrying out technical inspections of licensable properties (including HMOs)., • Advise landlords and managing agents on construction‑related requirements linked to licensing standards, fire safety, and building improvements., • Monitor compliance with licensing conditions and prepare reports or recommendations for approval/refusal. 4. Enforcement • Take enforcement action relating to housing conditions, licensing breaches, and management failures., • Prepare and issue statutory notices, civil penalties, simple cautions, and Rent Repayment Orders., • Prepare prosecution cases and attend tribunals or court as required, providing technical evidence where relevant. 5. Service Delivery & Case Management • Manage a varied and sometimes complex caseload in line with service standards., • Coordinate the full DFG process, ensuring timely progress, accurate documentation, and effective liaison across multiple stakeholders., • Maintain accurate records, technical notes, and case updates on internal systems., • Provide excellent customer care, responding to enquiries, complaints, and Freedom of Information requests., • Contribute to continuous service improvement and promote high standards of transparency, quality, and professionalism. 6. Additional Responsibilities • Handling complex cases and providing specialist technical and legislative advice., • Supporting and mentoring colleagues; delivering training on technical matters, construction standards, and grant processes., • Leading on specialist projects, targeted inspections or investigations requiring construction expertise., • Developing procedures and representing the service in multi‑agency settings. Person Specification Qualifications • Degree/Diploma in Environmental Health, Building Surveying, Construction, or another relevant housing or technical discipline., • HHSRS assessor training (or willingness to complete)., • Experience in property inspection, building construction, housing grants, or enforcement work., • Experience coordinating grant processes or managing adaptation/repair projects., • Experience within a local authority housing or construction-based environment., • Strong technical understanding of housing construction, building defects, repair methods, and adaptation design., • Knowledge of housing legislation including the Housing Act 2004., • Ability to interpret plans, specifications, quotes, and technical documents., • Strong communication skills with the ability to provide clear advice to landlords, contractors, and residents., • Ability to manage a busy caseload, meet deadlines, and work independently., • Competent IT skills and experience using databases/case management systems., • Commitment to equality, diversity and inclusive service delivery., • Willingness to work flexibly, including occasional out‑of‑hours work for targeted enforcement., • Commitment to ongoing training and professional development. To Apply: Get in touch with Isobel Hills -

Do you have experience working as a Building Surveyor? Are you MRICS qualified and experienced working in a Local Authority or similar setting? My client are excited to recruit for someone just like you! They are looking for someone to join the Capital Projects and Property Service as a Senior officer to help oversee the day-to-day running and management of council owned properties. Key Duties and Experience: MRICS qualified with 3 years post qualified experience in commercial property with a private practice or client side. Managing the Councils property portfolio to maximise value, reduce costs, enhance long term value. Identifying and executing value add opportunities and asset management initiatives across the available assets. Delivering commercial arrangements. Maximising property regeneration opportunities. Undertake budgeting, forecasting and financial management in respect of the property portfolio which is valued at circa £2.77bn. Work with a local authority would also be ideal but not essential. Lettings, rent reviews and management dealing with tenants. Managing a varied portfolio of commercial property assets. If you have the desired experience and the role sounds like an exciting prospect, then please apply today. I will then contact you with further details regarding the role...

We're recruiting an experienced Tenancy Sustainment Officer to join a busy local authority housing service, supporting vulnerable residents to maintain their tenancies and prevent homelessness. This is a frontline, resident-focused role working with individuals and households at risk of tenancy failure. The successful candidate will deliver tailored support, working in partnership with internal teams and external agencies to improve outcomes, promote independence and reduce repeat homelessness. The Role - Provide intensive tenancy sustainment support to residents at risk of losing their homes, including those with complex needs. - Work proactively with individuals and households to prevent homelessness and reduce repeat presentations. - Carry out detailed needs and risk assessments, developing personalised support plans to sustain tenancies. - Support residents with budgeting, welfare benefits, Universal Credit and managing rent accounts to reduce arrears. - Work closely with Housing Options, Temporary Accommodation and Housing Management teams to coordinate support. - Assist residents in accessing external services including mental health support, substance misuse services, social care and employment support. - Manage a caseload of complex cases, ensuring accurate record keeping and regular reviews of progress. - Support residents transitioning from temporary accommodation or rough sleeping into settled housing. - Work ...

Service Charge Analyst, Service Charge Specialist, Leasehold Analyst, Finance Analyst, Housing Finance Officer, Rent and Service Charge Officer. We are seeking an experienced service charge professional to manage complex portfolios, ensuring accurate, compliant and transparent service charge deliver

We are looking for an Income Collection Officer to join our Homes Team, undertaking a range of income collection duties relating to rent and service charge income for private rented and social housing residents. You’ll bring a proactive and empathetic approach to income recovery, strong knowledge

Financial Management department is in charge of planning, organising, directing and controlling the financial activities of the Bank. The department performs a variety of financial functions, including accounting and financial reporting, fixed asset and expenses management, budget and management reporting, taxation (indirect and direct), regulatory reporting, treasury (asset and liability management) and capital management. As a Senior Officer - Tax, you will be responsible for the preparation of various direct and indirect tax calculations and returns. You will also support the Tax Team with core compliance activities as well as contribute to improvements in data processes, controls and governance. This is a full time permanent position. Key responsibilities • Support with preparation and compliance for key UK tax obligations across multiple entities, including Corporation Tax and Bank Surcharge, Corporate Interest Restriction, UK Bank Levy, Quarterly Instalment Payments, VAT returns, Withholding Tax and Bank & Building Society Information, working with external advisors where required, • Assist with tax accounting, financial statement disclosures, Head Office tax reporting and responses to HMRC enquiries, • Assist with calculating and filing tax returns and claims, including Annual Tax on Enveloped Dwellings (ATED), Construction Industry Scheme (CIS), Certificates of Residence requests, SDLT on rent...

ASE Recruitment are specialist recruiters in the social housing and social care sectors providing temporary staffing to work within a variety of 24 hour supported accommodation services and floating support services for Housing Associations and Charities across the Northwest, Midlands, and Derbyshire. We have a fantastic opportunity for an experienced Tenancy Sustainment Officer to work with a leading housing association in the Bolton area supporting clients experiencing homelessness, mental health, and substance misuse. Hours: 37.5 Mon to Fri Contract : Temp Rate: £13.02p/h This role is to cover shifts at our services in Bolton and Bury, shifts vary from 9 to 5 but also earlies and lates. If you are passionate, flexible and have experience and knowledge of working with clients who are experiencing substance misuse, homelessness and mental health we would like to hear from you. About the role Delivering an outstanding housing services to vulnerable residents Working within the organizations aims and objectives to deliver a customer focused service Coordinating tenancy management and rent collections to ensure all housing management income is collected effectively Delivering a fair process of applications, carrying out relevant background checks and allocating properties in a professionally and efficient way Ensuring supported accommodation is available for use, minimizing void turnaround times If ·Managing all H&S and property standards and working effectively as a team to ensure they are maintained About You Previous experience within a tenancy sustainment role or position within a supported housing environment Experience of working with vulnerable or challenging adults Excellent verbal and written communication skills with the ability to maintain accurate records. Ability to work independently using own initiative. The ability to manage incidents and undertake lone working. This role requires an Enhanced DBS check with barred list clearance (Adults). ASE recruitment is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. We value diversity and are an equal opportunities employer, we encourage individuals of all backgrounds to apply. Passion and dedication to making a positive difference to the services we support are what matters the most to us. TPBN1_UKTJ

Salary: £28,000 p.a. (as of 1st April 2026) + benefits Hours: 37 hours per week (Full time) Location: Community-based role covering services across Mole Valley, Elmbridge, Runnymede and Surrey Heath (regular travel between sites required) Are you resilient, compassionate and confident working with people with complex needs? In Housing first, we support people to maintain their tenancies and build independence through a Housing-Led approach. This role is community-based and involves regular travel between properties across West Surrey. You will work as part of a supportive team to empower clients to resolve challenges, improve daily living skills and achieve sustainable outcomes. Many of the clients we support have complex and overlapping needs, including: Experience of homelessness Mental health challenges Drug and alcohol dependency Social isolation Financial hardship This role requires emotional resilience, strong professional boundaries and the ability to work in a trauma-informed, non-judgmental way. About the Role As a Housing & Support Officer, you will: Support clients to sustain their tenancies and prevent homelessness Deliver person-centred support aligned to individual support plans Assist clients to access health, substance misuse, employment and community services Promote harm reduction and positive behaviour change Carry out housing management duties including rent monitoring, tenancy management, property checks and health & safety responsibilities Complete risk assessments and contribute to safeguarding processes This is a varied role balancing housing management and support, where no two days are the same. About You We are looking for someone who: Can build professional, non-judgmental relationships with people with complex needs Is confident working with individuals experiencing drug and alcohol dependency Communicates effectively with clients, colleagues and partner agencies Can manage risk appropriately and escalate concerns where necessary Is organised and able to manage their own workload Has basic numeracy and written communication skills (GCSE Maths and English level 4 or equivalent) Is confident using IT systems (Excel, Word, Outlook, internet) Holds a full driving licence and has access to a vehicle for work purposes If you dont meet every requirement but feel you have the resilience and values to succeed in this role, we would still encourage you to apply. About Transform Housing & Support We believe everyone deserves the opportunity to live independently and with dignity. We provide housing and support to socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton. Our values respect, empowerment, responsibility and excellence guide everything we do. Our benefits are great too and include 28 days annual leave per annum, plus bank holiday (pro rata for part time workers) An additional 1-day pro rata per annum wellbeing day A defined contribution pension scheme The opportunity to buy or sell up to five days annual leave per holiday year Training and development opportunities Employee assistance programme Interest-free staff loans Other things you need to know At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure were inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help. It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out. You may have experience in the following: Housing Officer, Support Officer, Tenancy Support Worker, Homelessness Support Worker, Supported Housing Worker, Community Support Worker, Housing Assistant, Vulnerable Adults Support Worker, Social Housing Officer, Outreach Worker, Key Worker, Supported Living Worker REF-227 507 TPBN1_UKTJ

Other organisations may call this role Rent Income Officer, Income Management Officer, Rent Arrears Officer, Income Recovery Officer, Housing Income Officer, Rent Collections Officer, or Arrears and Income Officer. As an Income Officer, you will deliver an effective rent arrears recovery and income

A recruitment agency is seeking an Income Maximisation Officer to support vulnerable households in temporary accommodation.

The role involves providing a person-centred housing income collection service, managing income collection processes, and responding to customer inquiries while ensuring adherence to legal requirements. Ideal candidates should have experience in housing income collection and excellent communication

As a Rental Income Support Officer, you will manage a designated patch of rent accounts contributing to the collection of approximately. Maximising rental income through. Pertemps Network Group are delighted to be supporting a reputable housing provider in the recruitment of a Rental Income Support

To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with the rent recovery process. To contact tenants in a systematic way that optimises support and rent recovery, with an emphasis of personalised contact wherever possible. To contribute to deliv

Job Title: Income Maximisation Officer. If “yes” then come and join the Income maximisation team who are responsible for supporting people in temporary accommodation, particularly to ensure that they do not become homeless due to debt. You will be responsible for managing a patch of rent account

A local government body in Twickenham is seeking an Income Maximisation Officer to manage tenant rent accounts and provide welfare advice to prevent homelessness due to debt.

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a.You will be providing a person‑centred housing income collection service which will include:.Responsibility for income collection for client’s housing stock, from early intervention and debt prevention to initi

A major employment agency is seeking an experienced Income Maximisation Officer for the London Borough of Richmond & Wandsworth. Candidates must have strong experience in income collection, arrears management, and understanding welfare benefits. The role involves managing temporary accommodation acc

Temporary Accommodation Officer My client is currently looking for an experienced Temporary Accommodation Officer who can place and manage tenants into Temporary Accommodation. The Officer must understand how Local Authorities work regarding their policies and procedures. The team want someone who can add knowledge and experience alongside their peers whilst encouraging a supportive work environment. The Temporary Accommodation Officer will successfully place homeless clients into Temporary Accommodation properties and manage accounts throughout placement. The Officer will be supported into a comfortable workload and supported by the manager throughout. Placing and directly managing Homeless households in Temporary Accommodation (TA) Managing rent accounts for all the temporary accommodation properties within your patch Minimising low to high level arrears Local Authority experience Experience in void management, lettings, tenancy management, rent arrears, repairs, landlord liaison and related areas. You will also deal with maintaining Health and Safety Standards and making sure repairs are being carried out and reporting. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate

Salary: £28,000 p.a. (as of 1st April 2026) + benefits Hours: 37 hours per week (Full time) Location: Community-based role covering services across Mole Valley, Elmbridge, Runnymede and Surrey Heath (regular travel between sites required) Are you resilient, compassionate and confident working with people with complex needs? In Housing first, we support people to maintain their tenancies and build independence through a Housing-Led approach. This role is community-based and involves regular travel between properties across West Surrey. You will work as part of a supportive team to empower clients to resolve challenges, improve daily living skills and achieve sustainable outcomes. Many of the clients we support have complex and overlapping needs, including: Experience of homelessness Mental health challenges Drug and alcohol dependency Social isolation Financial hardship This role requires emotional resilience, strong professional boundaries and the ability to work in a trauma-informed, non-judgmental way. About the Role As a Housing & Support Officer, you will: Support clients to sustain their tenancies and prevent homelessness Deliver person-centred support aligned to individual support plans Assist clients to access health, substance misuse, employment and community services Promote harm reduction and positive behaviour change Carry out housing management duties including rent monitoring, tenancy management, property checks and health & safety responsibilities Complete risk assessments and contribute to safeguarding processes This is a varied role balancing housing management and support, where no two days are the same. About You We are looking for someone who: Can build professional, non-judgmental relationships with people with complex needs Is confident working with individuals experiencing drug and alcohol dependency Communicates effectively with clients, colleagues and partner agencies Can manage risk appropriately and escalate concerns where necessary Is organised and able to manage their own workload Has basic numeracy and written communication skills (GCSE Maths and English level 4 or equivalent) Is confident using IT systems (Excel, Word, Outlook, internet) Holds a full driving licence and has access to a vehicle for work purposes If you don’t meet every requirement but feel you have the resilience and values to succeed in this role, we would still encourage you to apply. About Transform Housing & Support We believe everyone deserves the opportunity to live independently and with dignity. We provide housing and support to socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton. Our values — respect, empowerment, responsibility and excellence — guide everything we do. Our benefits are great too and include 28 days annual leave per annum, plus bank holiday (pro rata for part time workers) An additional 1-day pro rata per annum wellbeing day A defined contribution pension scheme The opportunity to buy or sell up to five days annual leave per holiday year Training and development opportunities Employee assistance programme Interest-free staff loans Other things you need to know At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we’re inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help. It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out. You may have experience in the following: Housing Officer, Support Officer, Tenancy Support Worker, Homelessness Support Worker, Supported Housing Worker, Community Support Worker, Housing Assistant, Vulnerable Adults Support Worker, Social Housing Officer, Outreach Worker, Key Worker, Supported Living Worker REF-(Apply online only)

A Housing Association is currently looking for an office based Senior Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Manage landlord repair requests through Workwise ensuring work is completed to the residents’ satisfaction. Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management. Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record This role is 100% based in the office. This roles pays £23.07 PAYE umbrella rate £30.50 Essential Must have a consistent work history as a Senior Housing Officer within Social Housing Excellent communicator Must be immediately available or on short notice

The opportunity to work as this resident-managed housing organisation’s first ever Head of Corporate Resources, making a real, visible difference in people’s lives. Head of Corporate Resources – the benefits of this role; * Salary, full-time equivalent – circa £80,000. * 35 hours per week on average. * Working remotely/ from-home 2 days per week – office presence required three days per week. * Main office based in London Bridge. * 27 days holiday plus bank holidays. * 2 Giveback days per year to volunteer in the local community. What your day-to-day could look like as a Head of Corporate Resources? * Responsible for the Corporate Resources department including the Finance team especially, Digital Data and Technology Manager, Senior HR Business Partner, Business Services Apprentice and Policy and Performance Officer and Communications Manager. * Strategic Leadership: Developing and implementing strategies for corporate resources that align with the overall organisational goals. * Resource Management: Overseeing the allocation and utilisation of resources across various departments, ensuring optimal efficiency and cost-effectiveness. * Team Management: Leading and motivating teams within the corporate resources functions, fostering a culture of high performance and continuous improvement. * Financial Management: Managing budgets, financial reporting, and ensuring sound financial practices within the directorate. * Operational Efficiency: Implementing and improving processes and systems to enhance the efficiency and effectiveness of corporate support services. * Change Management: Leading and managing organisational changes within the corporate resources functions, ensuring smooth transitions and minimal disruption. Please note that the job description is current at the date shown above. In consultation with you, it is liable to variation by management to reflect or anticipate changes in/ or to the job. Immediate priorities; * Delivering a high performing housing service which includes rent and service charge collection, repairs and tenancy management. * Delivering major works. * The reliability of a responsive repairs service and reducing void turnaround times. * Building safety, especially regarding fire safety and dampness. * Enabling more residents to engage in their decision-making, especially those who have not had a voice so far. * Staff recruitment and retention. * Supporting residents with the cost-of-living crisis and maintaining income collection. * Improving use of technology to enhance their service delivery. About this organisation; One of Southwark’s largest housing organisations, managing <3,000 homes. Their vision is to provide excellent housing services for our residents, better than those provided by other organisations with similar resources. Please note that upon your request, we are happy to reveal the exact details of the organisation in confidence. What is the essential criteria that you must consider before applying to the Head of Corporate Resources position? * Proven senior leadership experience in managing multi-disciplinary corporate services, including HR, finance, IT, and facilities management. * A strong understanding of the housing sector, ideally with experience working in or alongside resident-led housing management organisations or social housing providers. * Strategic thinking and planning abilities, with a track record of aligning corporate support functions to the needs of both the organisation and the communities it serves. * Demonstrated experience in leading organisational change, improving operational efficiency, and embedding a culture of continuous improvement. * Exceptional financial acumen, with experience managing complex budgets, financial reporting, and ensuring compliance with relevant housing and regulatory frameworks. * Outstanding people management skills, with the ability to lead, inspire, and develop high-performing teams across diverse functions. * Experience in risk management, governance, and implementing robust internal controls within a regulated environment. * Strong interpersonal and stakeholder engagement skills, with the ability to collaborate effectively across resident boards, community partners, regulators, and staff. * A relevant professional qualification or degree in business administration, finance, human resources, or a related field – postgraduate or professional certifications desirable. Please note that there is a willingness to explore all applications, regardless of age, race, gender, religion, and/ or if you are looking to step-down or progress in your career. How you can apply for the Head of Corporate Resources vacancy? If this is of interest to you, simply click apply, and enter your details with an updated CV. Alternatively, you can directly contact, (phone number removed). If you are unsure, we can answer any questions that you may have. We welcome any recommendations that you may have – after all, strong professionals tend to know strong professionals. Please note that Oyster’s Finance team have other roles advertised via our website. We would like to attract talent from all corners of the Property world for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you, via WhatsApp, video message, CV, the more creative the better

A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Manage landlord repair requests through Workwise ensuring work is completed to the residents’ satisfaction. Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management. Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record This role is 100% based in the office. This roles pays £27.56 umbrella and £20.84 PAYE Essential Must have worked recently as a Housing Officer or similiar role in housing Excellent communicator Must be immediately available or on short notice

We're recruiting a proactive and compassionate Sheltered Housing Officer. This is a fully on-site role (5 days per week), providing hands-on housing and tenancy management support to older and vulnerable residents living in sheltered housing schemes. You'll play a key part in maintaining safe, supportive, and well-managed housing environments - ensuring residents can sustain their tenancies, access the right support, and enjoy the best possible quality of life. The Role ·Deliver an enhanced tenancy and estate management service tailored to the needs of older and vulnerable residents. ·Work as part of a dedicated sheltered housing team to provide a proactive and person-centred housing management service. ·Regularly inspect schemes to ensure communal areas are safe, clean, and well maintained, reporting and monitoring repairs as needed. ·Coordinate with the voids and property teams to manage the rehousing process - from inspections to viewings and new tenancy sign-ups. ·Support residents to sustain their tenancies, access welfare benefits, and manage rent accounts - taking early action to prevent arrears. ·Identify and report any tenancy breaches, such as antisocial behaviour, illegal occupation, or subletting, escalating appropriately. ·Facilitate social activities and community events that promote wellbeing and reduce isolation within sheltered schemes. ·Work closely with support and care providers, local services, and voluntary organisations to meet residents' individual needs. ·Respond effectively to emergencies and ensure compliance with health, safety, and safeguarding procedures at all times. ·Gather and maintain accurate data on tenancy, void, and housing performance, supporting service improvement and resident satisfaction. Key Requirements ·Previous experience in housing management, supported housing, or a customer-facing role involving older or vulnerable clients. ·Strong understanding of tenancy management, rent arrears prevention, and housing legislation. ·Knowledge of safeguarding principles and experience raising alerts or working with vulnerable residents. ·Excellent organisational and communication skills - able to manage multiple priorities and engage sensitively with residents. ·Confident using IT systems to record, update, and retrieve housing information accurately. ·Self-motivated, empathetic, and adaptable, with a genuine commitment to improving residents' quality of life. ·Ability to work on-site across sheltered schemes five days a week, responding to resident needs and operational priorities. ·Educated to GCSE/NVQ Level 3 or equivalent; a housing qualification would be advantageous. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Jackat Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Role: Supported Housing Officer Contract Length: 6 Months Rate: £18-£20 per hour Office Presence: 5 Days a week on site We are currently working with a well-established housing provider in West London to recruit an experienced Interim Supported Housing Officer. This role is ideal for a housing professional with a strong background in supported housing and experience working with vulnerable client groups. The role You will deliver a high-quality supported housing service, managing a caseload of residents with complex needs and supporting them to maintain their accommodation and achieve positive outcomes. Key responsibilities include: Managing a supported housing caseload and delivering housing-related support Working with residents experiencing mental health issues, asylum seekers, ex-offenders, and individuals affected by domestic abuse Completing support plans, risk assessments, and safeguarding referrals Supporting tenancy sustainment and addressing issues such as rent arrears and anti-social behaviour Liaising with local authorities, probation services, health professionals, and specialist support agencies Promoting independence while ensuring residents’ safety and wellbeing Maintaining accurate records and case notes using housing management systems 5 Days a week on site Essential experience To be considered for this role, you must have: Previous experience working as a Supported Housing Officer Proven experience supporting vulnerable client groups, including: Individuals with mental health needs Asylum seekers Ex-offenders Survivors of domestic abuse Strong knowledge of safeguarding, risk management, and support planning Excellent communication, resilience, and case management skills

Job Title: Income Officer Location: London Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Local Authority in London is seeking an Income Officer to support the effective management and collection of rental income across its housing portfolio. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in income recovery, rent arrears, or housing finance within a social housing setting. About the Role You will play a key role in maximising rental income and minimising arrears, ensuring tenants are supported to sustain their tenancies. Acting as a main point of contact for residents in relation to rent and payments, you will manage arrears cases, provide financial guidance, and work closely with internal teams and external agencies. Key Responsibilities • Managing a caseload of rent accounts and monitoring arrears, • Contacting tenants to recover outstanding rent and agree repayment plans, • Supporting tenants with budgeting and signposting to financial support services, • Taking appropriate action on arrears cases, including escalation where required, • Preparing documentation for legal action, including court proceedings, • Liaising with housing officers, support services, and external agencies, • Maintaining accurate records and ensuring compliance with policies and procedures, • Contributing to income maximisation and tenancy sustainment strategies About You The council is looking to hear from candidates who have: • Experience in income recovery, rent arrears, or housing finance, • Knowledge of housing legislation and arrears recovery processes, • Strong negotiation and communication skills, • A firm but fair approach to managing sensitive financial situations, • Experience working within a Local Authority or social housing environment (desirable), • Ability to work both independently and collaboratively Apply If you have experience in income recovery or housing finance and are looking for an opportunity within a Local Authority setting in London, we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity

Pertemps Network Group are delighted to be assisting a reputable housing provider in the recruitment of an experienced and customer‑focused Sheltered Housing Officer on a long term temporary basis. This is an exciting opportunity to deliver an enhanced tenancy and estate management service supporting older and vulnerable residents within sheltered housing schemes. Location: London Pay: £22 - £22.18 PAYE Working Arrangement: Full-time (x5 days on Site) The role focuses on improving the quality of life for residents, maintaining safe and well‑managed schemes, and ensuring tenants can access the full range of housing and support services available to them. Key Responsibilities Enhanced Housing & Support Services Deliver a comprehensive and proactive housing management service tailored to older and vulnerable residents. Support tenants to maintain their tenancy and access essential services and interventions. Facilitate social activities and promote community engagement within schemes.Scheme & Estate Management Conduct regular inspections to ensure schemes remain safe, secure, clean, and well maintained. Act as the primary point of contact for repairs for residents unable to report issues themselves. Coordinate a handy-person service for tailored property support.Tenancy & Lettings Management Manage the full lettings process: viewings, voids, sign‑ups, resettlement, and tenancy changes. Identify and report tenancy breaches, anti-social behaviour, and illegal occupancy. Provide clear information to new customers about scheme facilities and tenancy matters.Rent Management Maximise rental income by proactively managing rent accounts. Alert tenants to rent arrears, provide advice on payment methods, and signpost benefits support. Prepare and deliver rent-related correspondence and notices as required.Compliance, Safety & Service Improvement Ensure all activities align with organisational policies, procedures, and safeguarding principles. Record key tasks, monitor performance data, and contribute to continuous service improvement. Build strong relationships with internal teams, partners, residents’ groups, care providers, and local organisations.Essential Qualifications & Experience GCSE/O‑Level, NVQ Level 3, or equivalent experience. Experience in a customer‑facing role, ideally with older or vulnerable customers. Understanding of housing management and safeguarding principles. Confident using IT systems to record and retrieve information quickly and accurately.Skills & Personal Attributes Highly organised and able to work flexibly under pressure. Excellent verbal and written communication skills, with a sensitive and empathetic approach. Strong customer‑care ethos and commitment to delivering high‑quality services. Problem-solver with good judgement and decision-making ability. Self‑motivated, persuasive, and able to work well both independently and in a team. Ready to make a real impact in sheltered housing? Apply Now and take the next step in your career

Join a values‑driven charity where your skills help tenants thrive - Housing and Tenancy Officer Location: Based at Sidcup, Kent with weekly travel to Surrey Salary: £27,810 per annum + £1200 car user allowance per annum Hours: 37 hours per week, Monday to Friday Interview dates: 22nd April 2026 and/or 24th April 2026 Are you looking for a rewarding role where you can support tenants to sustain their independence and wellbeing? We have two brand new opportunities to join our Housing and Property services function as a Housing and Tenancy Officer. In this vital role, you will be responsible for the effective management of the full tenancy lifecycle and for providing high-quality housing management and tenancy support to tenants. Key responsibilities: Tenancy Management – complete tenancy sign ups and inductions, manage the end of tenancy processes, offer general housing related advice and support, resolve any tenancy disputes and maintain accurate tenancy records. Tenant Support – Promote and uphold the privacy, dignity, rights, health, safety and wellbeing of people using Avenues services, manage a caseload of tenants providing regular support visits, housing support and supporting daily living skills (budgeting, routines etc.) and act as a point of contact for tenants. Income, Benefits & Arrears Management – support benefit applications, review and disputes, support tenants with Housing Benefits, Universal Credit and welfare related claims, monitor and maintain accurate rent and service charge records, effective management of rent arrears and support annual rent review including negotiating with Housing Benefit teams. Property & Compliance – manage a caseload of properties, conduct site visits, property inspections and health and safety checks. Collaboration & Communication – work closely with operational colleagues, internal departments (e.g. Finance), liaise with external agencies such as House Benefit teams and Social Services and build and maintain effective working relationships. What are we looking for? Understanding of supported housing and the housing and accommodation needs of people with complex needs Knowledge of tenancies and experience in successfully enforcing tenancy obligations Strong understanding of housing management services and related legislation including Local Area Housing Allowance and pending changes to Housing Benefit and supported housing funding Experience negotiating rent and service charges with local authorities Experience in successfully reducing tenancy arrears and bad debts Experience of working with vulnerable people such as those with learning disabilities, autism or an acquired brain injury would be highly desirable Proficient IT user, including Office 365 Highly organised, proactive and able to prioritise workload Excellent communication skills and a genuine enjoyment of working with people Full UK driving licence and access to own vehicle for business use For more information on the role and what we are looking for, please see the attached role profile. Why join us? Avenues Group is a charity built on strong values and a commitment to helping disabled and autistic people live the lives they choose. In this role, you’ll play a key part in ensuring our tenants have safe, secure homes and the support they need to thrive. You’ll be joining a collaborative Housing & Property Services team where your professional knowledge is valued, your ideas are welcomed, and your work has clear, measurable impact. Whether you’re resolving a tenancy issue, supporting a tenant with budgeting, or making sure a property meets compliance standards, you’ll know your work directly improves people’s quality of life. As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage. For an informal chat about the role, contact our recruitment team today or apply now and we will be in touch. We may close the advert earlier than stated if we experience a high level of applications

Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients in Hertfordshire. What the Job Will Be Doing • Manage tenancies effectively, assessing household needs and signposting residents to appropriate support., • Review tenant circumstances regularly and advise on suitable future housing options., • Oversee mixed‑tenure patches, ensuring compliance with policies for leaseholders, shared owners and managing agents., • Represent the organisation at court and external meetings, acting as a key liaison with community stakeholders and resident groups., • Prepare and present court documentation to support legal action when required., • Work collaboratively across teams to deliver a seamless, customer‑focused housing service., • Reduce rent and service‑charge arrears through proactive income management., • Manage antisocial behaviour cases and tenancy/lease breaches, working with internal and external partners., • Monitor estate services, carry out regular estate and fire safety inspections, and ensure repairs or issues are resolved promptly., • Support void management to ensure properties are re‑let quickly and safely., • Lead on safeguarding signposting, tenancy reviews, fraud prevention audits, and manage mutual exchanges, assignments, and successions., • Participate in duty rota and emergency response, support councillor enquiries, and monitor CCTV to address ASB, fly‑tipping and related issues. What You Will Need • Excellent negotiation and influencing skills, • Excellent communication skills, both written and verbal, • Excellent time management and organisational skills, • Excellent IT skills with the ability to use Housing Management software, • Ability to input data into systems accurately, • Proven debt management experience, • Experience of dealing with people in difficult, often stressful, situations, • Experience of tenancy and neighbourhood management, • Knowledge of relevant Housing legislation, • Due to the nature of the role, you will need to have a full driving licence and access to a car with business insurance

Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension £21.70 per hour PAYE / £28.29 per hour UmbrellaTo manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

A Housing Association is currently looking for a Lettings & Housing Officer on a temporary basis for about 6 months. Key responsibilities are as follows Showing the applicants properties at planned viewings Assessing applicants documents following allocation Communicating with applicants regarding additional information required or outcome Let homes and manage re-lets, ensuring void work is completed quickly and effectively. Empty homes should be let as soon as possible and to a standard that suits residents’ needs Letting homes in Luton, Bedford, North London and Hatfield Provide an excellent personal landlord service to residents in a small patch of homes. This includes regular communication and meetings with each resident at home (at least annually), and being responsible for ensuring that any issues they have raised are resolved appropriately Welcome new residents to the A2B service, including a personal meeting in their homes, ensuring any issues are sorted out and their level of customer satisfaction is increased and maintained Ensure that any anti-social behaviour issues are dealt with appropriately and quickly, liaising with the caseworker, patrol team and external agencies where necessary Use resident feedback to identify common issues and develop plans to meet their individual and neighbourhood needs, thus improving their satisfaction levels Encourage and support residents to improve their involvement in their homes and local communities Ensure properties are maintained in a good condition by diagnosing, ordering and managing necessary repairs. Seek appropriate support from surveyors, specialist contractors and the asset management team, where necessary; and take overall responsibility for ensuring repairs are delivered quickly, effectively, economically and to the residents satisfaction Ensure communal areas and neighbourhoods are clean, safe and well maintained by working with the estate contact manager, contractors, caretakers or cleaners as required. You may be asked to manage cleaners or caretakers as part of your role Manage the work of the handyman and contractors that you engage and seek feedback on their work upon completion, feeding back to the contract management team Look at Locator to identify transfer opportunities for your residents, manage mutual exchange requests and discuss and assist with transfer applications To work to ensure the gas compliance performance for the patch is always maximised and to ensure access is obtained within the required timescales To be involved in resident consultation on cyclical maintenance and decent homes work, and to take the lead in dealing with any issues or complaints relating to such works, in consultation with Asset Management. Effectively manage the income and expenditure for all properties on your patch Manage and monitor a repairs budget ensuring you work within financial regulations and get best value from our contractors Collect rent and manage rent accounts, taking appropriate action to recover debt, referring cases for legal action where appropriate Calculate housing benefit entitlement for new residents and ensure residents have access to good benefit and debt advice PAYE £20.84 Umbrella £27.56 Essential requirements Must have a background in Lettings Must have a driving licence and your own car (own car only required when pool cars are unavailable) Happy to to travel to Luton, Bedford, North London and Hatfield to let properties Must be able to start immediately or on short notice

Client Local Authority in Newham Job Title Temporary Accomodation Admin Officer Pay Rate £160 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri)9AM-5PM Duration Initial 3 month contract Location HYBRID WORKING- 3 DAYS OFFICE BASED FROM BRIDGE ROAD DEPOT, NEWHAM Description Role Purpose To provide high-quality administrative support to the Temporary Accommodation team, ensuring the smooth management of placements, accurate record keeping, and effective coordination with providers, residents, and internal teams. Key Responsibilities Process temporary accommodation bookings, extensions, and terminations. Maintain accurate records of placements, voids, and occupancy on housing systems. Liaise with accommodation providers, landlords, and internal teams (PRS, Housing Inclusion) to coordinate placements and resolve queries. Manage team inboxes and respond to enquiries from residents and stakeholders. Support rent accounts, invoice processing, and escalate any discrepancies. Upload and manage key documentation (licence agreements, compliance records). Assist with data reporting and performance tracking. Provide general admin support including scheduling, minute taking, and record management. Key Requirements Previous administrative experience, ideally within housing or a local authority. Strong organisational skills and ability to manage high volumes of work. Good attention to detail and accurate data entry skills. Experience using housing systems (e.g. NEC/Northgate) desirable. Strong communication skills and ability to work with multiple stakeholders. Proficient in Microsoft Office (Outlook, Excel, Word). Additional Information Fast-paced environment with changing priorities. Knowledge of temporary accommodation processes is desirable. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Salary – £26,750 per annum plus benefits Location – Walton on Thames Full time – average 37 hrs per week on a shift basis (to be discussed at interview) “I genuinely look forward to going to work on a Monday – how many people can say that!” – Alex, Housing & Support Officer Why not be like Alex and join us as our next Housing and Support Officer and make a difference! Do you thrive on empowering others and have the desire to support vulnerable individuals to live independently? At Transform Housing & Support, we believe everyone should live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex, and the London Borough of Sutton. Come and join the Elmbridge Team and play a pivotal role in our incredible success stories, which have resulted in individuals finding stability, securing jobs, and their own homes. If you're looking for a role where every day is different and brings new opportunities to make a meaningful difference, Transform Housing & Support is the place for you. What You'll Be Doing You will be joining our Elmbridge Team, a warm friendly and welcoming group, to provide a high-quality service to our clients in Walton on Thames, Molesey, Hersham, Thames Ditton, Hinchley Wood and Cobham. We currently support 65 clients with a range of needs. Our clients include individuals who are homeless, some with mental health issues, those in recovery from substance misuse, and young people. A little more about your day as a Housing & Support Officer: Act as a keyworker to clients, helping them achieve their goals and live independently. Family mediation and support, bringing families back together. Working with a community of professionals to support the right outcomes. Problem solving together and debriefs sharing our experiences and learning as a team. Support clients with repair issues and repayment agreements for rent arrears. Carry out room inspections, health and safety checks and making rooms homely for new residents. It is an exciting time to our Elmbridge Team as you’ll also be involved in planning and running our extra-curricular workshops which range from sport activities such as basketball, table tennis and boxing, to relaxation sessions including yoga and meditation. We are always open to new ideas and projects, so if you have a particular talent or skill, please let us know! What You'll Need To be successful in this role, you will need: Ability to develop non-judgmental professional relationships with clients. The ability to manage your own time, delivering outcomes, meeting deadlines. An Enhanced DBS check (to be completed by us, upon successful application). A full valid driving licence and use of your own car for business purposes. Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need. How we’ll set you up for success We want to make sure you have the skills and knowledge to be great in your role. So when you join us, you will complete a tailored induction programme which will include a combination of online training, in person training, and shadowing. Plus, after two years, you will have the opportunity to undertake a relevant extended training course, whether that be a college course, Open university degree or professional qualification. Why work at Transform Transform is a place where everyone is valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible. Our benefits are great too and include: 28 days annual leave per annum, plus bank holidays (pro rata for part time) An additional 1 day (pro rata) per annum wellbeing day A defined contribution pension scheme Interest-free staff loans The opportunity to buy or sell up to five days annual leave per holiday year Life assurance cover What's Next At Transform, we're all about celebrating diversity because we know it's key to our success. We're committed to being inclusive, so if you're passionate about what you do and share our values, we want to hear from you! If you need any adjustments during the application or selection process, please let us know, and we'll be happy to help. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out. You may have experience in the following: Housing Officer, Support Officer, Tenancy Support Worker, Homelessness Support Worker, Supported Housing Worker, Community Support Worker, Housing Assistant, Vulnerable Adults Support Worker, Social Housing Officer, Outreach Worker, Key Worker, Supported Living Worker REF-(Apply online only)