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Quality Assurance & Standards Officer needed in North London Paying £27.81 per hr ref 000B 12D8 / 1 Full time hours on a temporary basis Key Responsibilities • Undertake reconciliation of affordable rent agreements and confirm GLA approvals for all affordable rent units, • Review service charges for affordable rented properties, ensuring they are appropriately removed or incorporated into rent levels, • Invest... ZIPC1_UKTJ

Income Recovery Officer Location:Hornchurch, Essex (Hybrid - 1 day office / 4 days WFH)Hourly Rate: £19 per hour PAYE or £24.74 per hour Umbrella Duration: 3-month contract (with scope for extension thereafter) The Opportunity We're currently supporting our public sector client in recruiting an experienced Income Recovery Officer to join their busy Housing Team. This is a fantastic opportunity to play a key role in maximising rental income, reducing arrears, and supporting tenants in sustaining their tenancies within a supportive and forward-thinking local authority. With a flexible hybrid model (just 1 day per week in the office), this role offers a great balance of autonomy and collaboration. The Role As an Income Recovery Officer, you will be responsible for managing a caseload of rent accounts and taking appropriate action to recover outstanding debt, including legal action where required. You will act as a key point of contact between tenants, the Council, and external partners, helping to deliver a professional, efficient, and customer-focused income recovery service. Key Responsibilities • Manage rent arrears cases from early intervention through to legal action, • Maximise rent collection and minimise arrears across housing stock, • Prepare legal documentation and attend court hearings as required, • Conduct tenant interviews, correspondence, and home visits, • Provide advice and support to tenants to help sustain tenancies, • Refer vulnerable tenants to relevant support services (e.g. welfare, debt advice), • Work closely with internal teams (e.g. Housing, ASB, Benefits) to deliver joined-up solutions, • Monitor accounts, analyse arrears trends, and take appropriate action, • Maintain accurate records and case management systems, • Contribute to continuous improvement within the Income Recovery Team About You We're looking for someone who can confidently manage a challenging caseload while maintaining a customer-focused and empathetic approach. Essential Experience • Proven experience in rent income management or housing income recovery, • Strong background in debt recovery, including legal processes and court attendance, • Experience managing complex casework, • Confident dealing directly with the public Knowledge & Skills • Good understanding of:, • Rent arrears recovery processes, • Legal notices and court procedures, • Landlord & tenant law (ideally within a local authority setting), • Knowledge of welfare benefits, debt advice, or tenancy sustainment (desirable), • Strong communication and negotiation skills, • Excellent organisational skills and ability to manage your own workload, • Competent with IT systems and databases Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

We're recruiting an experienced Tenancy Support Officer (New Builds) to support residents settling into new homes within a busy local authority housing service.\n \nThis is a frontline, resident-focused role supporting new and transferring tenants during the critical first 6-12 months of their tenancy. You will work closely with vulnerable households to provide tailored support, prevent tenancy breakdown, and ensure successful long-term sustainment across new build properties.\n\nThe Role \n- Manage a caseload of new and transferring tenants, providing tailored tenancy sustainment support \n- Assess individual needs and develop personalised support plans to promote independent living \n- Support tenants to settle into their homes, understand tenancy conditions and manage their tenancies effectively \n- Work closely with tenancy enforcement and income teams to support tenancy sustainment and address risks early \n- Monitor rent accounts, support with arrears prevention and refer for financial and welfare advice where needed \n- Support tenants to access welfare benefits, manage finances and maximise income \n- Carry out risk assessments, particularly for vulnerable tenants with complex needs including mental health or substance misuse \n- Refer and coordinate support with external agencies including social services, mental health services, probation and voluntary organisations \n- Attend multi-agency meetings including MARAC, safeguarding, hoarding and high-risk panels \n- Maintain accurate case records, support plans and performance data on housing systems \n- Liaise with tenants and advocate on their behalf in relation to ASB, tenancy issues and service access \n- Support tenants with practical aspects of maintaining their home including reporting repairs and managing their environment \n- Investigate and respond to complaints from residents, MPs and Councillors \n- Work collaboratively with housing officers and estate teams to support tenancy management across new build schemes \n- Ensure all work is delivered in line with housing legislation, safeguarding responsibilities and council policies\n\nKey Requirements \n- Experience working with social housing tenants within a local authority, housing association or similar environment \n- Strong experience supporting vulnerable residents with complex needs \n- Knowledge of welfare benefits, housing legislation and tenancy management principles \n- Experience managing caseloads, carrying out assessments and developing support plans \n- Ability to handle complex cases and present at multi-agency meetings or case conferences \n- Strong communication and interpersonal skills, with the ability to build trust and influence outcomes \n- Experience working with partner agencies including health, social care and support services \n- Good understanding of safeguarding for children, young people and vulnerable adults \n- Ability to manage competing priorities and deliver outcomes in a fast-paced environment \n- Strong IT skills including Microsoft Office and housing management systems \n- Understanding of ASB, tenancy issues and early intervention approaches \n- Ability to work collaboratively as part of a wider housing service\n\nWhat You Need to Do Now \nIf you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.\n\nIf you do not hear from us within 48 hours of applying, your application has been unsuccessful.\n\nFootnote \nIf you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. \nEven if you're currently satisfied in your role, we welcome calls from Tenancy Support Officers, Housing Officers and Tenancy Sustainment professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. \nFor more information, call Zubair at Carrington West on (phone number removed). \nBy applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

We are seeking an experienced Quality Assurance and Standards Officer to support a key housing compliance and rent review programme, alongside wider housing rents, income and valuation responsibilities.\n\nFor the initial 3 months, the successful candidate will lead a project to:\n\nReconcile Affordable Rent agreements and confirm GLA approvals.\nReview and rationalise service charges on Affordable Rent properties.\nInvestigate and correct London Affordable Rent (LAR) properties charged above prescribed rates.\nReview rents across the portfolio, identify any overcharges and implement appropriate refund processes.\nUndertake a valuation rationalisation exercise across approximately 7,500 properties ahead of rent convergence modelling.The ideal candidate will have substantial experience in social housing rents, rent compliance, service charges, housing finance and property valuations, with strong analytical and data management skills.\n\nThis is an excellent opportunity to lead a high-profile project with significant impact across a large housing portfolio

Service Charge & Rent OfficerLocation: Long Stratton (Hybrid Working Available)Salary: CompetitiveContract: Full-Time, PermanentReports to: Service Charge & Rent ManagerMake a Difference in Social HousingWe are looking for an experienced and detail-oriented Service Charge & Rent Officer to join a busy Housing Operations team.This is an excellent opportunity for a housing professional with experience in service charges, rents, leasehold management, or property management to play a key role in delivering a transparent, accurate, and customer-focused service to residents.You will support the management and administration of service charges, rents, estate charges, utility charges, and sinking funds across a large residential portfolio. Working closely with internal teams, managing agents, residents, contractors, and stakeholders, you will ensure charges are administered fairly, accurately, and in compliance with all relevant legislation and best practice.The RoleAs the Service Charge & Rent Officer, you will be responsible for managing the calculation, application, billing, reconciliation, and communication of rents and service charges while ensuring residents receive clear information and excellent service.You will act as a key point of contact for service charge and rent enquiries, supporting residents while ensuring value for money and regulatory compliance.Key ResponsibilitiesService Charge & Rent AdministrationCalculate, set, issue, and reconcile service charges and rents.Apply rent and service charge information accurately to customer accounts and on re-let properties.Calculate individual service charges and ensure costs are correctly apportioned.Produce and issue annual service charge accounts and statements.Administer sinking funds and issue annual sinking fund statements.Set service charges for new developments and schemes.Calculate and administer estate charges and personal charges.Manage utility billing arrangements in line with legislation and regulatory requirements.Provide accurate rent and service charge information to internal stakeholders.Managing Agent & Financial ManagementLiaise with managing agents and scrutinise service charge and maintenance costs.Challenge incorrect or unreasonable charges where appropriate.Process managing agent invoices within agreed timescales.Calculate estimated and actual costs for service charge recovery.Support budgeting, forecasting, and financial planning activities.Assist with reconciliations and financial reporting.Compliance & LegislationEnsure compliance with housing legislation, lease agreements, regulatory requirements, and best practice.Support Section 20 consultation processes and service charge recovery activities.Ensure compliance with leasehold legislation and relevant housing regulations.Prepare information for audits, inspections, and regulatory reviews.Monitor legal and regulatory changes and help implement updates where required.Resident Engagement & Customer ServiceAct as a key contact for resident enquiries relating to rents and service charges.Explain service charge calculations and rent structures in a clear and accessible manner.Resolve disputes and complaints professionally and effectively.Support resident meetings and consultations regarding service charge budgets and expenditure.Deliver exceptional customer service while maintaining compliance and accuracy.Continuous ImprovementIdentify opportunities to improve processes, systems, and efficiencies.Support transformation initiatives and new technology implementation.Contribute to service improvements that enhance the resident experience and deliver value for money.What We're Looking ForEssential ExperienceExperience working in a Service Charge, Rent, Leasehold, Housing Finance, Income Management, or similar housing-related role.Strong understanding of service charges, estate charges, sinking funds, and rent-setting processes.Experience within a housing association, local authority, property management company, managing agent, or similar environment.Knowledge of leasehold management and Section 20 consultation processes.Experience handling customer queries and managing stakeholder relationships.Experience working with housing management systems and financial reporting.Knowledge & SkillsStrong knowledge of service charge legislation and housing regulations.Understanding of lease agreements, tenancy agreements, and housing law.Knowledge of the Landlord and Tenant Act 1985 and related housing legislation.Excellent financial analysis, budgeting, reconciliation, and reporting skills.Strong attention to detail and accuracy.Ability to interpret complex financial and legal information and communicate it clearly to residents and colleagues.Excellent customer service, communication, and problem-solving skills.Strong organisational and time-management abilities.Proficient in Microsoft Excel and housing management software.QualificationsDegree-level qualification, relevant professional qualification, or equivalent experience.Evidence of continued professional development.CIH qualification (or working towards) is desirable.What You'll BringA resident-focused approach.Strong analytical and investigative skills.The ability to build positive relationships with residents, colleagues, contractors, and external stakeholders.A proactive and solutions-focused mindset.A commitment to accuracy, transparency, and continuous improvement.What's on Offer?Hybrid working arrangement.A varied and rewarding role with genuine impact.Supportive and collaborative team environment.Ongoing training and professional development opportunities.Long-term career prospects within housing and property management.If you have experience in service charges, rents, leasehold management, or housing finance and are passionate about delivering a high-quality service to residents, we'd love to hear from you.Please note: This role is subject to a Basic Disclosure and Barring Service (DBS) check.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.TPBN1_UKTJ

MMP Consultancy are looking to recruit a Housing Officer to join a Housing Provider based in South East London. \n\nAs a Housing Officer you will be required to respond to reports of anti-social behaviour, tenancy changes, safeguarding concerns and other tenancy related issues as per job description. The role requires excellent customer service and organisational skills and an ability to be able to work independently as well as part of a team.\n\nPlease note, a Full UK driving licence and vehicle it NOT required for this position. \n\nDuties:\n\nTo work as part of a team dealing with all aspects of estate and tenancy management.\nBe the point of contact for tenant and leaseholders in the provision of a comprehensive estate management for people and property ensuring all customers are given help and support in making their tenancies sustainable.\nInvestigate and take appropriate action in relation to tenancy and estate management enquiries, including anti-social behaviour, harassment, and neighbour disputes, unauthorised occupation of the client's stock, successions and assignments and breaches of tenancy (excluding rent arrears) and estate related incidents.\nEnsure that comprehensive, up-to-date, clear, easily accessible, written notes and documentation are maintained on individual cases / incidents and where appropriate electronic records are regularly updated and maintained\nAttend court, case conferences, panels and other meetings in connection with the service and present relevant up-to-date information so that informed decisions may be taken to resolve the situation.Person Specification: \n\nProven experience in the housing sector, preferably with a Local Authority or Housing Provider.\nStrong customer service skills with a commitment to delivering high standards.\nExperience in supporting vulnerable clients, demonstrating empathy and understanding.\nExcellent time management and organisational skills.\nFamiliarity with housing policies and procedures, ensuring compliance and best practices\nExperience of using Northgate\nKnowledge of tenancy management and legislation

Brent, London\n 💷 £21.41 per hour (PAYE) / £28.19 per hour (Umbrella)\n\nWe are currently recruiting for an experienced Income Project Officer to join a busy Housing Management team within a London Borough on a 3-month temporary contract. This is an excellent opportunity for a proactive housing professional to play a key role in income maximisation and tenant support.\n\nThe Role\n\nAs an Income Project Officer, you will be responsible for maximising rental income through effective arrears management, providing support to tenants, and delivering targeted income recovery projects across a range of housing services.\n\nKey Responsibilities\n\nMaximise income through rent collection and arrears management across varied tenures\nProvide advice and support on welfare benefits, including Universal Credit\nEngage directly with tenants through home visits and case management to resolve arrears issues\nWork across services to deliver a joined-up, person-centred approach\nMonitor accounts and take appropriate action to reduce arrears and prevent debt escalation\nSupport tenancy sign-ups to ensure rent is collected from day one\nPrepare reports and maintain accurate records in line with performance and compliance requirements\nIdentify and manage fraud risks and misrepresentation cases\nAttend court and enforcement proceedings where requiredAbout You\n\nWe're looking for candidates who have:\n\nExperience in income collection, rent arrears, or housing management\nStrong knowledge of housing benefits and welfare reform\nExperience supporting vulnerable tenants and complex cases\nExcellent communication and negotiation skills\nAbility to manage a busy caseload independently\nGood IT skills and experience using housing or case management systems\nA proactive, customer-focused approach with a strong sense of accountabilityWhat's on Offer\n\nCompetitive rate: £21.41 PAYE / £28.19 Umbrella\nOpportunity to contribute to a high-performing income service\nValuable local authority experience\nImmediate start available

Leasehold Compliance Officer\nRate: Up to £31.36 per hour umbrella\nContract: 3 months, with potential extension\nLocation: Wembley or Besingstoke, 2 days per week in the office\nTravel: No site travel required\n\nWe’re recruiting for a Leasehold Compliance Officer to join a well established housing organisation on an initial 3 month contract.\nThis is a good opportunity for someone with solid leasehold, homeownership or compliance experience who enjoys detailed casework, legal processes and working with residents, solicitors and internal teams to get matters completed accurately.\n\nYou’ll be joining a supportive leasehold compliance team, handling a varied caselad across lease extensions, enfranchisement, Right to Buy, Right to Acquire, landlord certificates and wider leasehold compliance activity.\n\nWhat you’ll be doing\n• Processing lease extensions, enfranchisement, Right to Buy and Right to Acquire applications\n• Managing landlord certificate applications in line with Building Safety Act requirements\n• Reviewing leasehold enquiries, notices, consents, sales and related legal activity\n• Liaising with homeowners, solicitors, internal teams, managing agents and other stakeholders\n• Checking Land Registry information, leases, covenants, restrictions and title documents\n• Making sure rent, service charge and covenant matters are checked before completion\n• Maintaining clear case records and keeping work moving within agreed service standards\n• Supporting legal and tribunal case preparation where required\n• Providing clear advice around leasehold legislation, regulation and compliance requirements\n\nWhat we’re looking for\n• Experience in leasehold, homeownership, legal property administration or housing compliance\n• Good knowledge of leasehold legislation, particularly around landlord and tenant matters\n• Understanding of Right to Buy, Right to Acquire, lease extensions or shared ownership\n• Awareness of the Building Safety Act 2022 and landlord certificate requirements would be very useful\n• Strong administration skills and the ability to manage a busy caseload\n• Good attention to detail, especially around legal documents, deadlines and resident records\n• Confident communication skills with residents, solicitors and internal teams\n• TPI, CIH Level 3 or equivalent experience would be helpful, but experience is just as important\n\nWhy this role is worth considering\n• Up to £31.36 per hour umbrella\n• 3 month contract with potential to extend\n• Only 2 days per week in the office\n• No site travel\n• Varied leasehold compliance work, not just repetitive admin\n• A chance to work with a large housing organisation during a busy period of leasehold and building safety change\n• Good exposure to landlord certificates, leasehold reform, legal processes and resident facing compliance work\n\nIf this is of interest, pelase apply ASAP. If not, but you know someone in your network it may suit, please be kind enough to forward on

Job Title: HR Officer\n\nLocation: Stockwell, London, SW9\n\nJob Type: £35,000 Per annum\n\nJob Type: Full Time, Permanent\n\nAbout SW9 Community Housing:\n\nSW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Sovereign Network Group.\n\nBeing a community-based organisation, we are seeking to recruit Human Resource Officer, with a focus on service delivery and a people-centre approach.\n\nAbout The Role:\n\nWe have a fantastic opportunity for an experienced HR Officer with a background in employment law to join the organisation. This is a pivotal role within SW9 Community Housing. It is to provide HR advice, administration, and system support to management and to ensure that employees receive a strong level of professional HR support in line with the company strategic goals.\n\nCore Responsibilities:\n\nHR Systems & Administration: Administer the full employee lifecycle via our HRIS, ensuring data integrity, accurate personnel records, and compliant onboarding/offboarding.\nPayroll: Prepare and process monthly payroll data, managing all starters, leavers, and variations with high accuracy.\nData & Reporting: Extract workforce metrics and produce regular reports on headcount, turnover, and absence for management.\nEmployee Relations & Recruitment: Provide admin support for ER casework, disciplinary processes, and end-to-end recruitment coordination.\nL&D & Compliance: Support training scheduling, mandatory compliance monitoring, and assist with HR policy documentation.About you:\n\nEducation\n\nEducated to A Level Standard or equivalent.\nCIPD or equivalent qualification is desirable.Knowledge and skills\n\nClear understanding of HR services and its contribution to the organisation.\nExtensive knowledge of Human Resources and employment law.\nPossesses HR administration and advisory skills to work flexibly and collaboratively.\nSound knowledge of current employment legislation and ability to translate this into workplace practices.\nExcellent attention to detail.\nIntermediate IT and computer skills including Word, Outlook and Excel.\nAbility to work as a part of the team and to work without supervision.\nExcellent organisation skills with the ability to prioritise workload to meet deadlines and adhere to month-end timetable.\nClear and accurate written and verbal communication that is appropriate for the audience and to write HR reports.\nStrong relationship building and stakeholder management skills to liaise with a wide range of people, both internal and external to the organisation.\nEnsures that all work is undertaken in compliance with the Data Protection Acts (DPA).\nAnalytical, with the ability to quickly solve problems through practical and innovative means.\nExcellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.\nAbility to respond to queries promptly.\nPatience and ability to remain calm in stressful situations.Experience\n\nOperational HR experience, providing staff with advice and supporting managers in all aspects of HR.\nA proven track record in coordinating the full employee life cycle.\nRange of experience in the use of computerised HR systems. Experience of Cascade HR is highly desirable.\nExperience in administering payroll and staff benefits.\nExperience of working in social housing desirable.\nExperience in dealing with staff on all levels.Personal Attributes\n\nEnthusiastic and conscientious about delivering and driving forward an excellent service in a customer-based environment.\nAdaptable and 'can do' attitude.Why join us\n\nWhen you work at SW9, you are directly impacting on the lives of our residents. In return for your energy, innovation, and commitment, we offer:\n\nCompetitive salary\nA defined contribution Pensions Scheme (employer match up to 8%)\n5 x annual salary life assurance cover\nCompetitive annual leave entitlement\nInterest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit loan)\nEmployee assistance programme\nExcellent learning & development opportunities\nStaff discount scheme, discounted gym membership\nMedicash - medical cash plan\nA modern office and facilitiesFull details of the role profile available on request.\n\nPlease click on the APPLY button to send your CV for this role.\n\nCandidates with the experience or relevant job titles of; HR Advisor, HR Administrator, Payroll Administrator, HRIS Management, Employee Relations Support, Recruitment Coordination, HR Data Reporting, Onboarding & Offboarding, CIPD, Employment Law Compliance, Payroll Processing, HR Systems, Absence Management may also be considered

A place to create moments that matterLocation: 100% onsite, you'll work across 2 schemes in the Yorkshire region.Salary: £30,912 per annumPermanent, 35 hours per week, Monday - Friday 9am-5pm.Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.Its this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.For a career that means more and makes a meaningful impact on society, this is the place to be.The roleAt a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality.As a Specialist Housing Partner (Independent Living Housing Officer) , youll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through lifes changes, to resolving challenges with empathy and professionalism, youll be a trusted presence and a force for good.What Youll Do:Be a visible, supportive presence in our schemes, building strong relationships with residents.Work closely with lettings teams to ensure smooth move-ins and positive first impressions.Encourage community engagement and help residents live independently for as long as possible.Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.Collaborate with internal teams and external partners to deliver joined-up support.Escalate and take cases to court as a last resort, ensuring all other options have been explored first.Why This Role Matters:You wont just be managing housing - youll be creating safe, supportive environments where people can thrive. Every day, youll make a meaningful impact in someones life.SalaryThe Specialist Housing Partner (Independent Living Housing Officer) salary is £30,912 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.About youExperience delivering housing management services within a specialist or generic housing context.CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experienceStrong understanding of anti-social behaviour management and rental income collection processes.Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.Knowledge of safeguarding practices within a housing context.Regular business travel will be necessary to other Accent sites and off-site meetings as required.Successful candidates will undergo a DBS check and social media checks as part of our onboarding process.InterviewsWe want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.Stage 1: A Place to ConnectA Teams interview with the hiring manager. Youll learn more about the role and team, and well get to know you your experience, goals, and what you bring.Planned date: 26th June via TeamsStage 2: A Place to Show Your StrengthsAn in person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance. You'll also have the opportunity to walk around the scheme and meet some of our customers on the day.Planned date: 3rd July at our Bradford office.We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step.A place to build a futureWe have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, youll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.Please dont delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.If youre looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.REF-229 085TPBN1_UKTJ

Job title: Senior Housing Officer\n\nLocation: Wembley, London (Travel may be required)\n\nPay: £29.51 Umbrella\n\nStart: ASAP (pending references and right to work in UK)\n\nHybrid 2 days at home after training complete\n\nJob Purpose\n\nAre you passionate about housing, communities, and delivering exceptional customer service? Do you thrive on solving complex problems, building strong relationships, and making a real impact on people's lives?\n\nLooking for a proactive, resilient, and customer-focused Senior Housing Officer to manage a diverse housing portfolio and become the trusted face of the landlord service. This is more than tenancy management—it's about helping residents sustain successful tenancies, supporting vulnerable households, protecting communities, and ensuring people have access to safe, affordable homes.\n\nWhat You'll Be Doing as a Senior Housing Officer\n\nAs a Senior Housing Officer, you'll take full ownership of your housing patch, managing tenancies from let to re-let while delivering a highly visible and responsive service. You'll be empowered to make decisions, work autonomously, and collaborate with a wide range of partners to achieve positive outcomes for residents and communities.\n\nYour responsibilities will include:\n\n Managing tenancies from sign-up through to tenancy termination\n\n Supporting residents to sustain their tenancies and maximise their income\n\n Reducing rent arrears through early intervention and tailored support\n\n Carrying out tenancy audits, property inspections, and estate inspections\n\n Managing anti-social behaviour (ASB) and complex tenancy issues\n\n Working with vulnerable residents and connecting them to support services\n\n Leading estate walkabouts and community engagement activities\n\n Supporting residents with digital inclusion and self-service tools\n\n Acting as the key contact for councillors, resident groups, contractors, and partner agencies\n\n Ensuring homes are let quickly and efficiently to minimise void loss\n\n Representing the organisation professionally at meetings, hearings, and, where required, court proceedings\n\nRequirements of a Senior Housing Officer\n\n✔ Takes ownership and accountability for delivering results\n\n✔ Builds trust and positive relationships with residents and stakeholders\n\n✔ Balances empathy with a commercial mindset\n\n✔ Can confidently manage challenging conversations and complex cases\n\n✔ Is organised, resilient, and able to prioritise a demanding workload\n\n✔ Has experience in tenancy management, income recovery, housing services, or a related field\n\n✔ Understands housing legislation, welfare benefits, and the challenges facing social housing residents\n\n✔ Is committed to creating thriving, safe, and sustainable communities\n\nEssential Requirements\n\n Level 3 CIH qualification (or willingness to obtain)\n\n Experience working in a Senior Housing Officer post or similar\n\n Strong communication, negotiation, and problem-solving skills\n\n Ability to work independently and manage competing priorities\n\n Good IT skills, including Microsoft Office and Teams\n\n * Can commute around Wembley area

A fantastic opportunity has emerged for a specialist Generic Housing Officer to join one of Adecco Public Sector's most improved housing clients in a permanent post. The salary is paying £42,000 per annum, and it's a non car driving role. In addition, office attendance will be hybrid (2 days each week).\n\nThe post holder will be hybrid working (our client's head office is near King's Cross station in Central London) and expected to own a patch of only 300 units around the areas of Bexley, Brent, Haringey, Croydon, Surbiton and some areas of Kent (14 miles south east of Central London but still within the M25) which will include leasehold but mainly general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. You will work closely with residents, colleagues, external agencies and contractors to maintain high standards of service delivery and sustainment of tenancies.\n\nReporting directly into the Head of Housing, this is a full time post (35 hours per week, Monday to Friday) and is a key role within our client's small business. The successful candidate will be expected to have knowledge of/experience in:\n\n Providing a professional and knowledgeable estate and facilities service to residents in a range of tenures and resolve issues efficiently and effectively.\n Estate Inspections: Inspecting and grading communal areas and estates, raising and following up on appropriate corrective actions to customer resolution.\n Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe places to live.\n Service Charges: Understanding all services and charges provided to estates, properties and communal areas and checking the quality of services provided to ensure these represent value for money.\n Rent Arrears: Chasing residents for any arrears, and attending court if necessary.\n ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas.\n Ensuring agents comply with contractual obligations and monitor the quality of work.\n Housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people.\n* Monitoring the financial costs of managing properties and scrutinise service charges (desirable).\n\nPrevious experience of working in housing management in a regulated social housing environment, as well as a good understanding of housing legislation and regulation, tenancy rights and landlord responsibilities would be highly desirable.\n\nOnly applicants who feel they meet the above criteria, and can start on short notice (1 month's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in early/mid July 2026

Job: Tenancy Support Officer (New Builds) Location: Southeast London Contract: 3 months Initial contract (with strong possibility of extension) Rate: 24.28 per hour A local authority in London is seeking an experienced and compassionate Tenancy Support Officer (New Builds) to join its Tenancy Services team. This is an excellent opportunity to support vulnerable residents and help new tenants successfully settle into their homes, sustain their tenancies, and access the services they need to live independently. The Role As a Tenancy Support Officer, you will work closely with new and transferred tenants during the first 6 to 12 months of their tenancy, providing tailored support and guidance to help them establish and sustain successful tenancies. You will manage a varied caseload of tenants with a range of support needs, working collaboratively with internal teams and external agencies to deliver holistic, person-centred support. The role will involve assessing support needs, developing support plans, carrying out risk assessments, and acting as an advocate for tenants to ensure they can access appropriate services and maintain stable tenancies. Key responsibilities include: • Managing referrals and providing tailored support to vulnerable tenants following tenancy sign-up., • Assessing needs and developing support plans that promote independent living and tenancy sustainment., • Undertaking risk assessments and identifying support requirements for tenants with complex needs., • Referring and coordinating support from internal Council services and external agencies, including social services, mental health services, drug and alcohol support providers, and voluntary organisations., • Attending case conferences, safeguarding meetings, MARAC, mental health, hoarding, high-harm, and multi-agency panels., • Maintaining accurate records, databases, case notes, support plans, and performance statistics., • Liaising with and advocating on behalf of tenants regarding tenancy issues, anti-social behaviour, welfare concerns, and support needs., • Supporting tenants with welfare benefits, financial management, debt issues, and rent account monitoring., • Working closely with income teams to reduce arrears and maximise benefit entitlement., • Supporting tenants with repairs reporting and navigating Council housing services., • Investigating complaints from tenants, Councillors, and MPs in accordance with Council procedures., • Working alongside Tenancy Officers and Housing Management teams to ensure successful tenancy outcomes., • Promoting safeguarding, equality, diversity, and inclusion across all areas of service delivery., • Maintaining knowledge of housing legislation, tenancy management practices, and best practice in tenancy support services. Essential Experience • Experience working with social housing tenants, preferably within a local authority environment., • Experience supporting vulnerable individuals and families, including young people, adults, and older residents., • Experience of casework management, assessments, support planning, referrals, and tenancy sustainment., • Knowledge of welfare benefits, housing benefits, and support services available to residents., • Experience attending multi-agency meetings, case conferences, and professional panels involving complex cases., • Ability to identify risks and implement appropriate support interventions., • Strong written communication skills, including report writing, correspondence, and record keeping., • Experience using Microsoft Office applications and housing management databases., • Ability to build positive relationships with tenants, colleagues, and partner agencies., • Strong problem-solving skills and the ability to achieve positive outcomes in challenging situations., • Understanding of safeguarding principles relating to children, young people, and vulnerable adults., • Basic understanding of tenancy management, housing law, anti-social behaviour, and tenancy enforcement issues. Desirable Experience • Experience working with tenants moving into new-build developments or introductory tenancies., • Knowledge of local support services and stakeholder networks., • Experience supporting tenants with mental health needs, substance misuse issues, hoarding behaviours, or domestic abuse concerns., • Experience working within a housing support, tenancy sustainment, or floating support service., • Experience working closely with Housing Management, Income Recovery, and Tenancy Enforcement teams., • Knowledge of best practice in tenancy sustainment and early intervention support.

Housing Officer - East London and Essex\n Rate: £27.53 - £28.12 ph (Umbrella)\n\nWorking pattern - Hybrid 2/3 days on site / in office rest from home\n\nDuration: rolling 3 month contract. Potential to eventually go perm or fixed term.\n\nWe're seeking experienced Housing Officers to join a busy Housing Association, managing a patch across East London and Essex - Redbridge, Barking and Havering (Patches to be allocated) You'll be responsible for tenancy management, estate inspections, ASB cases, and providing high-quality support to residents.\n\nKey Responsibilities:\n\nManage a defined patch, ensuring tenancies are sustained and issues resolved promptly\n\nHandle ASB reports, rent-related queries, and tenancy breaches\n\nCarry out estate inspections and ensure health & safety standards\n\nWork closely with residents, support services, and internal teams\n\nRequirements:\n\nPrevious experience as a Housing / Neighbourhood Officer (essential)\n\nStrong knowledge of tenancy legislation and housing procedures\n\nExcellent communication and case management skills\n\nAbility to work independently and hit the ground running\n\nContract: Rolling 3-month assignment, immediate start.\n\nEden Brown is acting as an Employment Business in relation to this vacancy

Housing Officer\n\nLocation: Brent \nJob Type: Full-time temp until March 2027 \nRate of pay: £22.41 PAYE or £29.51 Umbrella per hour We are seeking a Housing Officer to oversee a portfolio of housing, ensuring high-quality tenancy management, maximising tenant satisfaction, and maintaining compliance with all statutory and regulatory requirements. This role is pivotal in managing the tenant journey from let to re-let, ensuring tenants live in safe, suitable, and affordable homes.\n\nDay-to-Day Responsibilities: \n\nManage all aspects of the tenancy lifecycle, ensuring a high level of service and tenant engagement.\nHandle complex cases with a proactive and commercial approach to deliver successful outcomes.\nMaintain up-to-date and accurate resident records and data, ensuring all interactions are recorded\nAct as the primary contact for the landlord, maintaining strong relationships with tenants and stakeholders.\nLead on estate walkabouts, community meetings, and action plans, ensuring high standards and timely completion of works.\nPromote digital inclusion, assisting tenants in using online platforms for rent payments and service requests.\nSupport tenants in financial management, ensuring access to benefits and services to meet their rental obligations.\nConduct regular health and safety inspections, focusing on compliance and tenant safety.\nManage legal processes related to tenancy enforcement and represent the landlord in court cases as necessary.\nDevelop a deep understanding of tenant support needs, linking them to appropriate services.\nManage anti-social behaviour and other community issues effectively, using a trauma-informed approach.Required Skills & Qualifications:\n\nProven experience in housing or tenancy management.\nStrong understanding of housing laws and tenant rights.\nExcellent communication and interpersonal skills.\nAbility to work independently with a high degree of autonomy.\nProficient in using IT and communication systems for mobile working.\nExperience in handling legal aspects of tenancy and property management.To apply for the Housing Officer position, please submit your CV detailing your relevant experience in this role

Company description Emirates is one of the worlds largest airlines, flying to 140+ destinations across six continents worldwide. Formed in 1985, Emirates is headquartered in Dubai and operates a fleet of Boeing 777, Airbus A380 and Airbus A350 aircraft, complete with features that are ranked among the very best in aviation. Emirates holds multiple industry awards, including the worlds best long-haul airline, and has been a pioneer in shaping the passenger flight experience since its formation over 40 years ago.Job description Our pilot roles span First Officer, Accelerated Command, and Direct Entry Captain positions, offering multiple pathways onto the Emirates flight deck depending on experience and command readiness.Required profile As an Emirates pilot, it goes without saying that youll have a passion for flying. Alongside this, youll bring ambition to operate world-class aircraft, live in a global city, and build a rewarding lifestyle for your family. Youll be committed to continuous professional development, open to learning, and motivated by flying internationally while representing the UAE. Youll also be responsible for maintaining your pilot licence and ensuring all related requirements remain current.What we offer Our pilots enjoy a wealth of incredible benefits, starting with a tax-free package and rent-free living in Dubai. Additional benefits include medical benefits and insurance, school allowance for up to three children until the age of 19, Business Class Emirates flight tickets for you and your family (upgradable to First-Class for Captains) and access to a personal provident fund to support long-term financial planning.TPBN1_UKTJ

Housing Support Officer Permanent £35,000 North London Hamilton Woods are currently recruiting for a Housing Support Officer to support tenants maintain their tenancies, on a permanent basis. Duties and Responsibilities of the Housing Support Officer: • Deliver a comprehensive housing management service across a designated patch, supporting residents with tenancy-related matters, complaints and sustainment advice., • Support residents with the completion of welfare and benefit-related documentation., • Work closely with operational teams and support services regarding tenancy start dates, terminations and transfers., • Prepare tenancy documentation and resident welcome information., • Provide relevant arrears and account information to income teams to support debt resolution processes., • Offer guidance and support to operational teams on rent accounts, welfare benefits and tenancy management matters., • Review support needs and risk assessments to ensure housing management responsibilities are delivered effectively. Essential Requirements of the Housing Support Officer: • Enhanced DBS, • Full UK Driving Licence To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability re...

Rent Accounting & Finance Officer (Housing). Rent Accounting & Finance Officer.

Intensive Housing and Support Officer- Kingston area, Maternity Cover 6 months Full time: Monday to Friday 09:00-17:00 We are currently recruiting for an Intensive Housing and Support Officer on behalf of one of our valued housing sector clients. This is an excellent opportunity for an experienced housing professional who is passionate about supporting vulnerable individuals to maintain stable accommodation, improve their wellbeing, and achieve greater independence. About the Role As an Intensive Housing and Support Officer, you will be responsible for delivering high-quality housing management and tenancy sustainment services to vulnerable tenants living in supported accommodation. You will work closely with tenants, local authorities, social care professionals, and external agencies to ensure positive tenancy outcomes while maintaining compliance and property standards. Key Responsibilities Manage a caseload of properties and tenants, ensuring tenancy agreements are upheld and sustained. Conduct regular property inspections, risk assessments, and health & safety checks. Monitor rent and service charge accounts, proactively managing arrears and supporting tenants to access welfare benefits. Provide person-centred tenancy support to individuals with complex needs, including mental health conditions, learning disabil...

Company Introduction: Emirates is one of the world’s largest airlines, flying to 140+ destinations across six continents worldwide. Formed in 1985, Emirates is headquartered in Dubai and operates a fleet of Boeing 777, Airbus A380 and Airbus A350 aircraft, complete with features that are ranked among the very best in aviation. Emirates holds multiple industry awards, including the world’s best long-haul airline, and has been a pioneer in shaping the passenger flight experience since its formation over 40 years ago. Description of the positionOur pilot roles span First Officer, Accelerated Command, and Direct Entry Captain positions, offering multiple pathways onto the Emirates flight deck depending on experience and command readinessCandidate’s ProfileAs an Emirates pilot, it goes without saying that you’ll have a passion for flyingAlongside this, you’ll bring ambition to operate world-class aircraft, live in a global city, and build a rewarding lifestyle for your familyYou’ll be committed to continuous professional development, open to learning, and motivated by flying internationally while representing the UAEYou’ll also be responsible for maintaining your pilot licence and ensuring all related requirements remain currentWhat the company offersOur pilots enjoy a wealth of incredible benefits, starting with a tax-free package and rent-free living in DubaiAdditional benefits include medical benefits and insuranceSchool allowance for up to three children until the age of 19Business Class Emirates flight tickets for you and your family (upgradable to First-Class for Captains)Access to a personal provident fund to support long-term financial planningMin/Max Salary: Starting from AED 32,100 P/M Min Required experience: Minimum flying hours and additional requirements depending on role.

Company Introduction: Emirates is one of the world’s largest airlines, flying to 140+ destinations across six continents worldwide. Formed in 1985, Emirates is headquartered in Dubai and operates a fleet of Boeing 777, Airbus A380 and Airbus A350 aircraft, complete with features that are ranked among the very best in aviation. Emirates holds multiple industry awards, including the world’s best long-haul airline, and has been a pioneer in shaping the passenger flight experience since its formation over 40 years ago. Description of the positionOur pilot roles span First Officer, Accelerated Command, and Direct Entry Captain positions, offering multiple pathways onto the Emirates flight deck depending on experience and command readinessCandidate’s ProfileAs an Emirates pilot, it goes without saying that you’ll have a passion for flyingAlongside this, you’ll bring ambition to operate world-class aircraft, live in a global city, and build a rewarding lifestyle for your familyYou’ll be committed to continuous professional development, open to learning, and motivated by flying internationally while representing the UAEYou’ll also be responsible for maintaining your pilot licence and ensuring all related requirements remain currentWhat the company offersOur pilots enjoy a wealth of incredible benefits, starting with a tax-free package and rent-free living in DubaiAdditional benefits include medical benefits and insuranceSchool allowance for up to three children until the age of 19Business Class Emirates flight tickets for you and your family (upgradable to First-Class for Captains)Access to a personal provident fund to support long-term financial planningMin/Max Salary: Starting from AED 32,100 P/M Min Required experience: Minimum flying hours and additional requirements depending on role.

Company Introduction: Emirates is one of the world’s largest airlines, flying to 140+ destinations across six continents worldwide. Formed in 1985, Emirates is headquartered in Dubai and operates a fleet of Boeing 777, Airbus A380 and Airbus A350 aircraft, complete with features that are ranked among the very best in aviation. Emirates holds multiple industry awards, including the world’s best long-haul airline, and has been a pioneer in shaping the passenger flight experience since its formation over 40 years ago. Description of the positionOur pilot roles span First Officer, Accelerated Command, and Direct Entry Captain positions, offering multiple pathways onto the Emirates flight deck depending on experience and command readinessCandidate’s ProfileAs an Emirates pilot, it goes without saying that you’ll have a passion for flyingAlongside this, you’ll bring ambition to operate world-class aircraft, live in a global city, and build a rewarding lifestyle for your familyYou’ll be committed to continuous professional development, open to learning, and motivated by flying internationally while representing the UAEYou’ll also be responsible for maintaining your pilot licence and ensuring all related requirements remain currentWhat the company offersOur pilots enjoy a wealth of incredible benefits, starting with a tax-free package and rent-free living in DubaiAdditional benefits include medical benefits and insuranceSchool allowance for up to three children until the age of 19Business Class Emirates flight tickets for you and your family (upgradable to First-Class for Captains)Access to a personal provident fund to support long-term financial planningMin/Max Salary: Starting from AED 32,100 P/M Min Required experience: Minimum flying hours and additional requirements depending on role.

Leasehold Officer ( TEMP 6 MONTH CONTRACT) Location: St Helens but will require travel to other offices on occasion. Salary: £34,363 About the Role As a Leasehold Officer, you'll play a key role in delivering a high-quality, comprehensive service to Torus leaseholders, shared owners, Rent to Buy tenants, and freeholders. You'll manage a varied caseload, support customers through key processes, and ensure our statutory and contractual obligations are met. This is a diverse and rewarding role where no two days are the same - from managing Right to Buy applications to supporting shared ownership re-sales, arrears recovery, and leasehold queries. What You'll Be Doing You will: Manage Right to Buy (RTB) and Right to Acquire (RTA) applications through to completion, including eligibility checks and discount calculations. Act as the main point of contact for all leasehold management matters. Deliver an effective arrears recovery service , including enforcement action, court applications (MCOL/PCOL), and attending hearings when required. Provide full tenancy and property management for Rent to Buy customers - from viewings and sign-ups to Section 21 notices and tenancy support. Support Shared Owners with viewings, sign-ups, staircasing, and re-sales. Liaise with internal teams on major works , statutory consultation, service charge accuracy, and financial compliance. Work closely with Managing Agents on estate fees, ground rent, and management issues. Process leaseholder applications requiring consent and take action on breaches of lease. Attend First Tier Tribunal hearings when needed. Represent the Leasehold Team at new build site meetings and support defect reporting. Ensure void Rent to Buy properties are inspected, secure, and re-let within agreed timescales. What We're Looking For Experience using housing-related IT systems Strong numeracy , organisational skills, and the ability to work to performance targets Excellent communication skills and confidence engaging with customers, colleagues, and external partners Experience working with the public and managing your own workload effectively Experience in leasehold management, arrears recovery, or RTB/RTA processing A clean driving licence If you have the experience, leadership skills, and industry knowledge to successfully manage this role, we would love to hear from you. Please give Danielle from Building Careers a call on 07897 069130. This position may not be for you, but feel free to call in for a quick chat so that we can find you more relevant work with some of our other colleagues. INDC TPBN1_UKTJ

Company Introduction: Emirates is one of the world’s largest airlines, flying to 140+ destinations across six continents worldwide. Formed in 1985, Emirates is headquartered in Dubai and operates a fleet of Boeing 777, Airbus A380 and Airbus A350 aircraft, complete with features that are ranked among the very best in aviation. Emirates holds multiple industry awards, including the world’s best long-haul airline, and has been a pioneer in shaping the passenger flight experience since its formation over 40 years ago. Description of the positionOur pilot roles span First Officer, Accelerated Command, and Direct Entry Captain positions, offering multiple pathways onto the Emirates flight deck depending on experience and command readinessCandidate’s ProfileAs an Emirates pilot, it goes without saying that you’ll have a passion for flyingAlongside this, you’ll bring ambition to operate world-class aircraft, live in a global city, and build a rewarding lifestyle for your familyYou’ll be committed to continuous professional development, open to learning, and motivated by flying internationally while representing the UAEYou’ll also be responsible for maintaining your pilot licence and ensuring all related requirements remain currentWhat the company offersOur pilots enjoy a wealth of incredible benefits, starting with a tax-free package and rent-free living in DubaiAdditional benefits include medical benefits and insuranceSchool allowance for up to three children until the age of 19Business Class Emirates flight tickets for you and your family (upgradable to First-Class for Captains)Access to a personal provident fund to support long-term financial planningMin/Max Salary: Starting from AED 32,100 P/M Min Required experience: Minimum flying hours and additional requirements depending on role.

Your new company Are you passionate about social justice and housing? Do you have a background in the Social Housing sector as a Housing Officer? If so, we have an opportunity for you! We are currently supporting Nacro with their recruitment for a Housing Support worker in Bangor. Your new role We are seeking a Housing Support Worker to join the Nacro team in Bangor on a temp-to-perm basis. The main focus of this role is to provide support to residents by creating person-centred support plans. You will meet with residents, discuss support needs and how you can support them to meet their objectives, complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our residents. You will also need to be able to help residents with applying for Housing Benefits and paying rent etc. To ensure our properties are meeting expected standards in terms of repair and cleanliness, you will need a sharp attention to detail to ensure that the houses are clean, tidy and all repairs are reported and actioned.You will be allocated a number of properties to manage, working as part of a larger team to deliver the service across your region. To achieve this, you will need to have access to your own vehicle and have business insurance. Please note that this role is NOT a personal care role. Working hours 18.5 hours per week, shift patterns and flexibility will be discussed during your interview. The provision of the contract is between 08:00 and 22:00 Monday-Friday and Saturday 09.00 -17:00 on a rolling rotational basis. What you'll need to succeed Due to the nature of this role, candidates with experience within social housing and knowledge of Support Planning and welfare benefits/universal credit, will have an advantage in terms of transferable skills. The role is subject to Enhanced Adult DBS and a HMPPS Barring checks. If you already have this level of DBS on the update service, please let us know upon registration. What you'll get in return As mentioned above, this is a temp-to-perm role, so this is a great opportunity to get your foot in the door and start your career with Nacro! You will also receive weekly pay at a rate of £16.37 per hour, inclusive of holiday pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

Company Introduction: Emirates is one of the world’s largest airlines, flying to 140+ destinations across six continents worldwide. Formed in 1985, Emirates is headquartered in Dubai and operates a fleet of Boeing 777, Airbus A380 and Airbus A350 aircraft, complete with features that are ranked among the very best in aviation. Emirates holds multiple industry awards, including the world’s best long-haul airline, and has been a pioneer in shaping the passenger flight experience since its formation over 40 years ago. Description of the positionOur pilot roles span First Officer, Accelerated Command, and Direct Entry Captain positions, offering multiple pathways onto the Emirates flight deck depending on experience and command readinessCandidate’s ProfileAs an Emirates pilot, it goes without saying that you’ll have a passion for flyingAlongside this, you’ll bring ambition to operate world-class aircraft, live in a global city, and build a rewarding lifestyle for your familyYou’ll be committed to continuous professional development, open to learning, and motivated by flying internationally while representing the UAEYou’ll also be responsible for maintaining your pilot licence and ensuring all related requirements remain currentWhat the company offersOur pilots enjoy a wealth of incredible benefits, starting with a tax-free package and rent-free living in DubaiAdditional benefits include medical benefits and insuranceSchool allowance for up to three children until the age of 19Business Class Emirates flight tickets for you and your family (upgradable to First-Class for Captains)Access to a personal provident fund to support long-term financial planningMin/Max Salary: Starting from AED 32,100 P/M Min Required experience: Minimum flying hours and additional requirements depending on role.

Housing Officer North London & Hertfordshire (Field Based) Up to £40,000 per annum Permanent Full UK Driving Licence & Access to a Vehicle Essential Job Description An excellent opportunity has arisen for an experienced Housing Officer to join a specialist Housing Association providing supported housing for adults with learning disabilities and mental health needs. This is a field-based role covering a patch across North London and Hertfordshire, including areas such as: Enfield Hillingdon Stevenage Watford Surrounding North London & Hertfordshire locationsYou'll take ownership of your own patch, working closely with residents, support providers and external agencies to deliver a high-quality housing management service. This role would suit someone who enjoys working independently, can confidently manage a busy caseload and is comfortable making decisions in a fast-paced operational environment. Responsibilities Manage a patch of supported housing properties Complete tenancy sign-ups and tenancy sustainment visits Carry out estate inspections and home visits Investigate and manage ASB and tenancy breaches Manage voids and lettings Support Housing Benefit applications and tenancy-related queries Monitor rent accounts and work alongside income teams Identify safeguarding concerns and make appropriate referrals Coordinate repairs with contractors and internal teams Build strong relationships with support providers, local authorities and external agencies Maintain accurate housing records and ensure compliance with housing legislation Essential Experience Previous experience working as a Housing Officer, Neighbourhood Officer or Tenancy Officer Housing Association or Social Housing experience Strong tenancy management experience Experience managing ASB cases Estate inspections Safeguarding knowledge Rent arrears and tenancy sustainment Excellent communication and customer service skills Ability to work independently and manage your own workload Essential Requirements Full UK Driving Licence Access to your own vehicle Willingness to travel across North London and Hertfordshire Right to work in the UK Salary & Benefits Up to £40,000 per annum Permanent position Opportunity to join a growing Housing Association Supportive and collaborative team Ongoing training and professional development Immediate interviews available

Pertemps Network Group are delighted to be assisting a reputable housing provider in recruiting a Income Officer to join their Finance and Rental Income team. Flexibility: x5 days per week in office Hours: Monday to Friday, 9:00am – 5:00pm Rate: 19:40 PAYE - 20:40 PAYE / 25-27 Umbrella This is an excellent opportunity for candidates with strong customer service experience, particularly within housing or income-related roles, who are passionate about supporting residents and delivering positive outcomes. You will act as the first point of contact for resident enquiries relating to rent accounts and arrears, supporting income recovery while ensuring residents are directed to the right financial support where required. Role Purpose To provide a professional and supportive service as the first point of contact for resident enquiries relating to current and former tenant rent accounts and arrears. You will assist with rent arrears collection, provide rent account information, and support residents who may be experiencing financial hardship by directing them to appropriate services to maximise their income and sustain their tenancies. The role supports delivery of team Key Performance Indicators (KPIs), customer satisfaction targets, and first contact resolution outcomes. Key Responsibilities Customer Enquiries & Communication Act as the first point of contact for residents regarding: Rent balances Rent arrears Annual rent increases Payment enquiriesHandle enquiries across multiple communication channels, including: Telephone (inbound and outbound), Email, Web enquiries, SMS, Face-to-face contact, Written and postal correspondence Provide empathetic and supportive communication to residents. Maximise first-time resolution of customer enquiries.Income Support & Resident Guidance Identify residents experiencing financial hardship. Signpost residents to appropriate support services, including: Welfare Benefit Teams, Housing Support Fund, Discretionary Housing Payments Encourage sustainable payment methods such as Direct Debit. Assist residents with: Payment plans, Standing orders, Refund enquiries, Missing payment investigationsRent Account Administration Maintain accurate customer records within the housing management system. Provide up-to-date rent account balances. Issue rent statements and rent cards when required. Take payments and make low-level payment arrangements. Escalate complex enquiries to Rental Income Support Officers. Carry out lower-level arrears recovery and administrative tasks as directed.Universal Credit & System Updates Update the Universal Credit Landlord Portal with revised rent charges within required timescales. Advise residents receiving Universal Credit to update their journal when rent changes occur. Ensure all updates comply with required reporting standards.Performance & Service Delivery Work within a performance-driven environment aligned to: Key Performance Indicators (KPIs) Customer satisfaction targets First Contact Resolution targets Act as an ambassador for excellent customer service.Desirable Experience Previous experience in Rental Income, Housing Income, Arrears Recovery and Social Housing or Local Authority environments Knowledge of: Universal Credit processes Housing Benefit systems Welfare support pathways Experience working with housing or income management systems. Ideal Candidate Profile Have previous experience in rent income or housing support roles Are confident dealing with financial and arrears-related enquiries Have strong customer service and communication skills Are motivated by helping residents achieve positive financial outcomes Thrive in fast-paced, performance-driven environments Apply Now If you are an experienced Income Officer, Rent Arrears Officer or Income Recovery Officer looking for your next opportunity, Pertemps Network Group would love to hear from you

We are currently recruiting for an experienced Housing Officer to join a well-established Housing Association covering a patch across Bexley on a temporary basis. This is an excellent opportunity for an experienced housing professional with a strong background in tenancy management and delivering high-quality housing services within the social housing sector. Key Responsibilities of a Housing Officer: Manage a designated patch of properties, providing an effective and customer-focused housing management service. Deliver all aspects of tenancy management including sign-ups, tenancy sustainment, breaches of tenancy, ASB, neighbour disputes and tenancy enforcement. Conduct estate inspections and ensure communal areas are maintained to a high standard. Carry out home visits and maintain regular contact with residents. Work closely with internal teams and external agencies to resolve tenancy-related issues. Support residents to sustain their tenancies and promote successful communities. Identify and escalate safeguarding concerns where appropriate. Monitor and manage rent-related issues, making referrals where necessary. Maintain accurate records and update housing management systems in a timely manner.What we'd love to see from you: Previous experience working as a Housing Officer within a Housing Association or Local Authority. Strong knowledge of tenancy management within social housing. Experience managing a housing patch independently. Confident dealing with anti-social behaviour, tenancy breaches and resident enquiries. Excellent communication and customer service skills. Strong organisational skills with the ability to manage a varied workload. Full UK driving licence and access to a vehicle (essential).If this role is of interest we would love to hear from you! Please apply or contact (url removed) or (url removed)

Are you an experienced Rent Accountancy professional with a keen eye for detail and a passion for delivering excellent customer service? The London Borough of Camden is looking for a Rent Accountancy Officer to join its Housing Services team and play a key role in ensuring the smooth administration, reconciliation, and management of rent accounts across the borough. In this varied and rewarding role, you'll be responsible for: • Managing rent account administration and reconciliations • Processing Direct Debits, salary deductions and DWP payments • Resolving rent, housing benefit and payment queries • Maintaining accurate rent accounting records and systems • Supporting tenants and internal stakeholders with expert advice • Identifying process improvements and driving service excellence We're looking for someone with experience in rent accounting, strong numerical and analytical skills, excellent attention to detail, and the ability to work independently while delivering outstanding customer service. Join Camden at an exciting time of transformation and help support the delivery of safe, secure and sustainable housing services for residents. Apply today to be part of a team making a real difference in one of London's most vibrant boroughs

Income Collection Officer Location: Arlington, London NW1 Pay: £17 per hour Start Date: 6th July Full-time / Temporary (with potential to extend) The Role We are currently recruiting for an experienced Income Collection Officer to join a busy team, with a strong focus on arrears management and income recovery. This is a fast-paced role suited to someone confident in handling debt collection and negotiating sustainable repayment solutions. Key Responsibilities Proactively manage a caseload of rent accounts in arrears Contact tenants to collect outstanding debts via phone, email, and written communication Assess financial circumstances and agree realistic payment plans Monitor and review repayment arrangements to ensure compliance Take appropriate recovery action where agreements are not maintained Liaise with internal teams and external agencies where necessary Maintain accurate and up-to-date case records About You Proven experience in income collection / debt recovery is essential Strong background in managing arrears and negotiating payment plans Confident communicator with excellent negotiation skills Able to handle difficult conversations professionally and empathetically Highly organised with good attention to detail Experience within housing or local authority is desirable but not essential What's on Offer Competitive hourly rate of £17 per hour Immediate start (6th July) Opportunity to build experience within a reputable organisation Supportive team environment Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

An exciting opportunity has emerged for a Homeless Assessment Officer to join the housing department at one of Adecco's most improved Local Authority clients, in a temporary role for the next six months. Paying £32.00 per hour (Umbrella) and offering hybrid working (just 2 days each week in our client's office which is located near Heathrow Airport in West London), this is a full time role (37 hours, Monday to Friday) and the primary responsibility of the Homeless Assessment Officer will be to provide a comprehensive front-of-house service to individuals seeking housing advice and assistance. It will report directly into the Early Intervention and Private Sector Accommodation Manager. This role is crucial in ensuring that both priority and non-priority customers are accurately assessed and directed to the appropriate resources within our clients' homeless service. The successful candidate must possess a thorough understanding of the relevant legislation pertaining to housing advice, homelessness, housing management, and the allocation of housing. They should also have a practical grasp of the various housing challenges that individuals often encounter. Key responsibilities will include: • Undertaking detailed assessments and investigations of homeless applications in accordance with Part VII of the Housing Act 1996, particularly in cases where prevention or relief measures are not viable. This includes providing clients with clear and timely information regarding the outcomes of their assessments., • Assisting tenants in comprehending their rights under current government legislation, ensuring they are informed and empowered to navigate their housing situations effectively., • Delivering accurate and relevant information to tenants concerning re-housing options, benefits, and any tenancy-related issues that may arise., • Providing guidance and support on legal matters associated with non-payment of rent, helping tenants understand their obligations and options., • Collaborating in the development of proactive policies aimed at reducing tenant arrears, with the goal of promoting housing stability within the community., • Attending court hearings on behalf of the organisation, bringing well-prepared cases to advocate for tenants' rights and interests., • Maintaining meticulous records, reports, and administrative documentation related to their responsibilities, ensuring compliance and accountability in all processes. Only applicants who feel they meet the above criteria, can start on short notice (1-2 weeks' notice max) and are happy to work hybridly from our clients' office two days each week need apply for this role

Housing Management Officer - Domestic Abuse Services London, E1 8PX £15.78 PAYE per hour Full Time 3-6 Month Temporary Contract Immediate Start Available We are currently recruiting for an experienced Housing Management Officer to join a specialist domestic abuse support service in London on a temporary basis. This is a rewarding opportunity to support women affected by domestic abuse, ensuring safe, secure, and well-managed accommodation whilst delivering a high-quality housing management service. The Role You will be responsible for the day-to-day housing management of supported accommodation, ensuring properties are safe, compliant, and maintained to a high standard whilst supporting residents to sustain their tenancies. Key responsibilities include: Managing rent collection, arrears prevention and income recovery • Supporting residents with Housing Benefit, Universal Credit and welfare-related applications • Completing property inspections, health & safety checks and risk assessments • Coordinating repairs, maintenance and void management • Issuing occupancy agreements and completing property inductions • Liaising with local authorities, registered providers and external partners • Maintaining accurate housing management records and performance data • Supporting residents with move-on plans and tenancy sustainment • Ensuring accommodation remains safe, secure and compliant at all times • Working closely with support staff to provide a positive and trauma-informed environmentThe Ideal Candidate We are looking for someone with: Previous housing management experience within supported housing, social housing or domestic abuse services • Experience managing rent accounts, arrears and tenancy-related issues • Knowledge of welfare benefits, housing benefit and DWP processes • Understanding of housing management legislation and pre-action protocols • Experience carrying out property inspections and health & safety checks • Strong administration, communication and IT skills • The ability to work effectively with vulnerable residents and partner agencies • Knowledge of domestic abuse and safeguarding principles would be highly advantageousThis is an excellent opportunity to join a respected organisation delivering vital services to vulnerable residents across London. For more information or to apply, please contact George Westhead on (phone number removed) or email (url removed)

Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing Association clients in London. What the Job Will be doing • Managing a caseload of current and former tenant rent accounts, ensuring income is maximised and arrears are minimised, • Monitoring rent accounts and taking early intervention action to prevent arrears from escalating, • Contacting residents through telephone calls, home visits, letters, emails and interviews to recover outstanding debt, • Negotiating realistic repayment arrangements and monitoring ongoing compliance, • Preparing and progressing arrears cases for legal action where appropriate, • Managing garage rent accounts and associated arrears recovery activity, • Providing residents with advice and support relating to rent payments, budgeting, debt management and welfare benefits, • Assisting residents with Universal Credit, Housing Benefit, Discretionary Housing Payments and other financial support schemes, • Identifying vulnerable residents and working with support agencies to sustain tenancies and prevent evictions, • Conducting home visits and delivering a resident-focused service that promotes positive outcomes, • Working collaboratively with Housing Officers, Customer Service teams and external agencies to resolve complex cases, • Meeting income collection targets and contributing to service improvement initiatives, • Ensuring all activity complies with housing legislation, data protection requirements and organisational policies What You Will Need • Experience of rent arrears recovery within a Housing Association, Local Authority or TMO environment, • Experience managing a caseload and achieving collection targets, • Strong negotiation skills and experience agreeing repayment arrangements with residents, • Knowledge of Universal Credit, Housing Benefit and financial inclusion principles, • Understanding of tenancy sustainment and social housing practices, • Experience conducting home visits and managing challenging conversations, • Knowledge of legal remedies available for debt recovery, • Excellent customer service and communication skills, • Ability to work independently and manage competing priorities effectively

A reputable housing provider in West London is seeking an experienced Housing Officer (fully site based) to join their housing operations team on a temporary basis. Location: West London Rate: £29.49 per hour Umbrella / £23.00-23.07 PAYE Contract: Temp Working Pattern: 35 hours per week | 5 days office based Start Date: Immediate Start Available DBS: Clear DBS required The ideal housing professional will be managing under 500 properties across multiple sites throughout West London. This opportunity would suit a highly capable housing professional with strong all-round tenancy and neighbourhood management experience, particularly within Housing Associations/Local Authority or community-focused providers. This is a hands-on role requiring someone who can confidently manage a varied patch, take ownership of cases and collaborate with staff whilst delivering an excellent resident-focused service. Key Responsibilities: Managing a designated patch of residential properties. Delivering end-to-end tenancy management services. Conducting tenancy audits, home visits, and estate inspections. Investigating and resolving anti-social behaviour cases. Managing tenancy breaches and enforcement action where required. Supporting vulnerable residents and making appropriate safeguarding referrals. Working closely with Income Officers to address rent arrears and tenancy sustainment issues. Liaising with internal departments, contractors, local authorities, and external agencies. Handling resident complaints and resolving complex housing issues. Ensuring compliance with housing legislation, policies, and regulatory requirements. Supporting void management and tenancy sign-up processes. Maintaining accurate records and case management notes.Essential Experience: Housing Officer / Neighbourhood Officer experience Social Housing, Local Authority or Housing Association background ASB case management experience Tenancy management and tenancy sustainment knowledge Estate inspections and resident engagement Knowledge of housing legislation and safeguarding Minimum 3-5 years’ experience within social housing Strong end-to-end housing management experience Proven background managing: ASB cases Rent arrears Void management Tenancy audits Up-to-date knowledge of housing legislation and tenancy management practice Experience working within a smaller Housing Association environment would be highly advantageous Strong IT skills and experience using housing management systemsDesirable Level 3 Housing qualification or willingness to work towards CIH membershipYou will be an organised, resilient and customer-focused housing professional capable of managing complex tenancy issues independently whilst contributing positively within a small collaborative team environment. The successful candidate will be comfortable balancing tenancy sustainment, enforcement, resident engagement and operational performance across a busy neighbourhood patch. If you are an Housing or Neighbourhood Officer looking for your next long-term opportunity within a respected housing organisation, Apply Today

We are recruiting a proactive and customer-focused Housing Officer to provide exceptional tenancy and neighbourhood management services across a designated patch. You will play a key role in ensuring tenants and leaseholders receive the support they need to sustain their tenancies and maintain thriving communities. This is an exciting opportunity to make a tangible difference in the lives of residents by delivering high-quality services and promoting resident engagement. You will be required to be in the office / on patch 5 x a week, The Role ·Oversee day-to-day management of tenancies, leases, and licences, ensuring compliance with agreements and addressing any breaches promptly. ·Build strong relationships with tenants, identifying vulnerabilities and providing tailored support or referrals to external services where needed. ·Conduct tenancy audits, estate inspections, and identify fire safety issues, working closely with internal teams to address any concerns. ·Collaborate with the voids team to minimise void rent loss, ensure quick re-letting, and conduct effective sign-ups to support successful tenancies. ·Lead on resolving ASB cases and provide sensitive, victim-centred responses to incidents of domestic violence, including referrals to specialist services. ·Investigate subletting and tenancy breaches, serve legal notices, prepare court cases, and represent the service at hearings. ·Work with tenant and resident associations to increase resident involvement in service delivery and foster a sense of community. ·Respond to complaints and enquiries from residents, members, and MPs, ensuring a timely and effective resolution to improve customer satisfaction. Key Requirements ·Proven experience in tenancy and neighbourhood management, including addressing anti-social behaviour and supporting vulnerable residents. ·Strong understanding of housing legislation, policies, and best practices in tenancy management. ·Excellent communication skills, both verbal and written, with the ability to build relationships with residents, colleagues, and external partners. ·Ability to think critically and solve complex issues while working effectively under pressure. ·Willingness to attend evening meetings, emergency call-outs, and work flexibly to meet service needs. What you need to do now? If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Role: Supported Housing Officer Contract Length: 6 Months Rate: £18-£20 per hour Office Presence: 5 Days a week on site We are currently working with a well-established housing provider in West London to recruit an experienced Interim Supported Housing Officer. This role is ideal for a housing professional with a strong background in supported housing and experience working with vulnerable client groups. The role You will deliver a high-quality supported housing service, managing a caseload of residents with complex needs and supporting them to maintain their accommodation and achieve positive outcomes. Key responsibilities include: Managing a supported housing caseload and delivering housing-related support Working with residents experiencing mental health issues, asylum seekers, ex-offenders, and individuals affected by domestic abuse Completing support plans, risk assessments, and safeguarding referrals Supporting tenancy sustainment and addressing issues such as rent arrears and anti-social behaviour Liaising with local authorities, probation services, health professionals, and specialist support agencies Promoting independence while ensuring residents’ safety and wellbeing Maintaining accurate records and case notes using housing management systems 5 Days a week on site Essential experience To be considered for this role, you must have: Previous experience working as a Supported Housing Officer Proven experience supporting vulnerable client groups, including: Individuals with mental health needs Asylum seekers Ex-offenders Survivors of domestic abuse Strong knowledge of safeguarding, risk management, and support planning Excellent communication, resilience, and case management skills

Housing Officer Location: Hackney, East London Salary: Competitive + Excellent Benefits Contract: Permanent | Full Time Are you an experienced Housing Officer looking for a role where you can genuinely make a difference? We're recruiting on behalf of a highly respected Tenant Management Organisation in Hackney that prides itself on delivering outstanding services to its residents. This is an opportunity to become part of a close-knit organisation where your work will have a visible impact on the local community. You'll be responsible for delivering a broad range of housing management services, working directly with tenants, leaseholders, local authority partners and community organisations to ensure residents receive an excellent service. If you're passionate about housing management, enjoy building strong relationships with residents and thrive in a varied role where no two days are the same, we'd love to hear from you. The Role As Housing Officer, you will manage a varied housing management patch, delivering an efficient, customer-focused service whilst ensuring tenancy obligations are met and communities remain safe, sustainable and well managed. You will take ownership of your caseload and work proactively to resolve issues, support residents and continuously improve service delivery. Your Responsibilities You'll be responsible for: Delivering a comprehensive generic housing management service. Managing tenancies from sign-up through to tenancy reviews and tenancy sustainment. Carrying out new tenant welcome visits and tenancy audits. Supporting residents experiencing financial hardship by promoting rent payment, budgeting advice and referrals to specialist support services. Managing rent arrears and contributing towards income collection targets. Investigating tenancy breaches including anti-social behaviour, nuisance, tenancy fraud, illegal subletting and abandoned properties. Processing tenancy changes including mutual exchanges, assignments, successions and other tenancy matters. Managing decants and acting as the main point of contact for affected residents. Undertaking regular estate inspections and identifying communal repairs, environmental issues, fire safety concerns and health and safety risks. Working closely with contractors and the local authority to ensure services are delivered effectively. Responding to resident enquiries and complaints professionally and efficiently. Supporting vulnerable residents by working alongside statutory and voluntary agencies. Promoting resident engagement and attending community meetings and events where required. Maintaining accurate housing records and preparing reports on casework and performance. About You We're looking for someone who already has experience within social housing and understands the challenges of delivering front-line housing management services. You'll ideally have: Previous experience as a Housing Officer, Neighbourhood Officer, Tenancy Officer or Housing Management Officer. Strong knowledge of generic housing management. Experience managing tenancy breaches and anti-social behaviour cases. Experience of tenancy sustainment and income collection. Knowledge of current housing legislation and best practice. Experience carrying out estate inspections. Excellent customer service and communication skills. Strong case management and problem-solving abilities. The ability to work independently whilst managing a busy and varied workload. Good IT skills and experience maintaining accurate case records. We're Looking For Someone Who Is: ✔ Passionate about delivering excellent customer service. ✔ A confident communicator who can build positive relationships with residents and colleagues. ✔ Calm, professional and resilient when managing difficult situations. ✔ Organised, proactive and able to prioritise competing demands. ✔ A team player who enjoys working collaboratively. ✔ Committed to improving communities and making a genuine difference. Why Join Us? This is an excellent opportunity to join an organisation where your contribution will be recognised and valued. In return you'll benefit from: Competitive salary. Stable, permanent employment. Supportive and friendly working environment. Ongoing professional development and training. A varied and rewarding role with real autonomy. The opportunity to have a genuine impact on the lives of residents and the wider community. Apply Today If you're an experienced Housing Officer looking for your next challenge and want to join an organisation committed to delivering outstanding housing services, we'd love to hear from you. Apply now with your up-to-date CV

Service Charge & Rent Officer Location: Long Stratton (Hybrid Working Available) Salary: Competitive Contract: Full-Time, Permanent Reports to: Service Charge & Rent Manager Make a Difference in Social Housing We are looking for an experienced and detail-oriented Service Charge & Rent Officer to join a busy Housing Operations team. This is an excellent opportunity for a housing professional with experience in service charges, rents, leasehold management, or property management to play a key role in delivering a transparent, accurate, and customer-focused service to residents. You will support the management and administration of service charges, rents, estate charges, utility charges, and sinking funds across a large residential portfolio. Working closely with internal teams, managing agents, residents, contractors, and stakeholders, you will ensure charges are administered fairly, accurately, and in compliance with all relevant legislation and best practice. The Role As the Service Charge & Rent Officer, you will be responsible for managing the calculation, application, billing, reconciliation, and communication of rents and service charges while ensuring residents receive clear information and excellent service. You will act as a key point of contact for service charge and rent enquiries, supporting residents while ensuring value for money and regulatory compliance. Key Responsibilities Service Charge & Rent Administration Calculate, set, issue, and reconcile service charges and rents. Apply rent and service charge information accurately to customer accounts and on re-let properties. Calculate individual service charges and ensure costs are correctly apportioned. Produce and issue annual service charge accounts and statements. Administer sinking funds and issue annual sinking fund statements. Set service charges for new developments and schemes. Calculate and administer estate charges and personal charges. Manage utility billing arrangements in line with legislation and regulatory requirements. Provide accurate rent and service charge information to internal stakeholders. Managing Agent & Financial Management Liaise with managing agents and scrutinise service charge and maintenance costs. Challenge incorrect or unreasonable charges where appropriate. Process managing agent invoices within agreed timescales. Calculate estimated and actual costs for service charge recovery. Support budgeting, forecasting, and financial planning activities. Assist with reconciliations and financial reporting. Compliance & Legislation Ensure compliance with housing legislation, lease agreements, regulatory requirements, and best practice. Support Section 20 consultation processes and service charge recovery activities. Ensure compliance with leasehold legislation and relevant housing regulations. Prepare information for audits, inspections, and regulatory reviews. Monitor legal and regulatory changes and help implement updates where required. Resident Engagement & Customer Service Act as a key contact for resident enquiries relating to rents and service charges. Explain service charge calculations and rent structures in a clear and accessible manner. Resolve disputes and complaints professionally and effectively. Support resident meetings and consultations regarding service charge budgets and expenditure. Deliver exceptional customer service while maintaining compliance and accuracy. Continuous Improvement Identify opportunities to improve processes, systems, and efficiencies. Support transformation initiatives and new technology implementation. Contribute to service improvements that enhance the resident experience and deliver value for money. What We're Looking For Essential Experience Experience working in a Service Charge, Rent, Leasehold, Housing Finance, Income Management, or similar housing-related role. Strong understanding of service charges, estate charges, sinking funds, and rent-setting processes. Experience within a housing association, local authority, property management company, managing agent, or similar environment. Knowledge of leasehold management and Section 20 consultation processes. Experience handling customer queries and managing stakeholder relationships. Experience working with housing management systems and financial reporting. Knowledge & Skills Strong knowledge of service charge legislation and housing regulations. Understanding of lease agreements, tenancy agreements, and housing law. Knowledge of the Landlord and Tenant Act 1985 and related housing legislation. Excellent financial analysis, budgeting, reconciliation, and reporting skills. Strong attention to detail and accuracy. Ability to interpret complex financial and legal information and communicate it clearly to residents and colleagues. Excellent customer service, communication, and problem-solving skills. Strong organisational and time-management abilities. Proficient in Microsoft Excel and housing management software. Qualifications Degree-level qualification, relevant professional qualification, or equivalent experience. Evidence of continued professional development. CIH qualification (or working towards) is desirable. What You'll Bring A resident-focused approach. Strong analytical and investigative skills. The ability to build positive relationships with residents, colleagues, contractors, and external stakeholders. A proactive and solutions-focused mindset. A commitment to accuracy, transparency, and continuous improvement. What's on Offer? Hybrid working arrangement. A varied and rewarding role with genuine impact. Supportive and collaborative team environment. Ongoing training and professional development opportunities. Long-term career prospects within housing and property management. If you have experience in service charges, rents, leasehold management, or housing finance and are passionate about delivering a high-quality service to residents, we'd love to hear from you. Please note: This role is subject to a Basic Disclosure and Barring Service (DBS) check. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. TPBN1_UKCT

We are currently looking for an experienced Housing Response Officer to join a busy Housing Repairs service. This Housing Response Officer role will act as the first point of contact for residents, contractors and internal teams, handling repairs enquiries, housing management queries and scheduling responsive repairs. The successful candidate will be responsible for diagnosing repairs, booking appointments, managing operatives' diaries and ensuring residents receive a high-quality repairs service. This Housing Response Officer position would suit someone with previous experience in a housing repairs, housing services or contact centre environment. The Role - Acting as the first point of contact for residents, contractors and internal teams. - Handling repairs enquiries, housing management queries and tenancy-related enquiries. - Diagnosing repairs using Keyfax or similar diagnostic systems. - Raising repairs and booking appointments for residents. - Managing operatives' and contractors' diaries to maximise productivity and service delivery. - Prioritising emergency, urgent and routine repairs. - Monitoring ongoing repairs and escalating issues where required. - Updating housing and repairs systems to maintain accurate records. - Supporting residents with enquiries relating to rent, service charges, leasehold, parking and environmental services. - Undertaking CRM, reception and back-office duties as required. - Running performance reports and supporting service delivery monitoring. - Liaising with operatives, supervisors and contractors to ensure repairs are completed within target timescales. Key Requirements - Previous experience working in a customer service, contact centre or housing repairs environment. - Experience handling high volumes of telephone, email and customer enquiries. - Experience scheduling repairs and managing appointments. - Experience using housing management or repairs systems. - Experience diagnosing repairs using Keyfax or similar systems would be advantageous. - Knowledge of responsive repairs and housing maintenance processes. - Strong organisational skills with the ability to manage competing priorities. - GCSE Maths and English or equivalent. - Willingness to work outside normal office hours, including occasional Saturdays. What You Need to Do Now If you are interested in this Housing Response Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Response Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Response Officers, Repairs Schedulers, Repairs Coordinators and Housing Repairs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing repairs professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us