Field Support Engineer
30 days ago
Portsmouth
Location: Portsmouth United Kingdom In fast changing markets customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace transportation defence security and space our architects design innovative solutions that make our tomorrows possible. Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK we research develop and supply technology and services that impact the lives of millions of people each day to make life better and keep us safer. We innovate across the major industries of Aerospace Defence Security and Space. Your health and well-being matters to us and thats why we offer you the flexibility to do whats important to you; whether thats part time hours job sharing home working or the ability to flex your start and finish times. Where possible we support a working pattern that suits your lifestyle and helps you reach your ambitions. THALES are looking to recruit Field Support Engineers to be based at Portsmouth. Thales is the principal provider of secure communications equipment support and expertise to the Royal Navy having supplied the guardians of the sea with critical communications equipment for over 60 years. We have the largest installed base of integrated maritime naval communications capability in the UK creating a highly sophisticated communication network throughout the Royal Navy fleet which guarantees their secure exchange of mission critical information anywhere in the world. You will provide technical support and assistance at nominated locations. This assistance may be purely advisory a full maintenance activity or a mixture of both. What can we offer you On offer is a competitive salary and benefits package which includes; • Pension Scheme, • Half day every Friday usually finishing around 13:00pm, • 28 days annual leave (Plus Bank Holidays), • Life Cover equivalent to 2X times annual salary, • 24/7 Employee Assistance Program and access to mental wellbeing app, • Employee discount shopping schemes on major brands and retailers, • Gym membership discounts Working hours Monday to Thursday 08:00am till 16:30pm Friday 08:00am till 13:00pm What will you deliver • Respond to technical queries acting as a single point of contact for the User community., • Log technical queries on the appropriate database as required., • Co-ordinate on-base technical investigations liaising with external agencies and other Operating Bases as required., • Liaise directly with the User/Customer with respect to technical schedule issues., • Be the Subject Matter Expert for the allocated equipments., • Work with the User/Maintainer to minimise wrong diagnosis and needless return of equipment/LRUs., • Work with or as the maintainer to ensure a high standard of incident/fault data. Who are we looking for • Significant experience of working with naval equipment of similar technology., • Highly experienced in Naval communications equipment, • Significant Network / IT experience with Naval platforms, • Strong technical background., • Experienced in maintenance and fault finding with High Frequency (HF) and Very High Frequency (VHF) technology. This role will require SC Clearance. It would be advantageous if currently held however if not currently held it is a requirement that the successful applicant will undergo achieve and maintain SC Clearance. Please visit the UKSV website for further guidance. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency - ___ For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency - ___Location: Portsmouth United Kingdom In fast changing markets customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace transportation defence security and space our architects design innovative solutions that make our tomorrows possible. Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK we research develop and supply technology and services that impact the lives of millions of people each day to make life better and keep us safer. We innovate across the major industries of Aerospace Defence Security and Space. Your health and well-being matters to us and thats why we offer you the flexibility to do whats important to you; whether thats part time hours job sharing home working or the ability to flex your start and finish times. Where possible we support a working pattern that suits your lifestyle and helps you reach your ambitions. THALES are looking to recruit Field Support Engineers to be based at Portsmouth. Thales is the principal provider of secure communications equipment support and expertise to the Royal Navy having supplied the guardians of the sea with critical communications equipment for over 60 years. We have the largest installed base of integrated maritime naval communications capability in the UK creating a highly sophisticated communication network throughout the Royal Navy fleet which guarantees their secure exchange of mission critical information anywhere in the world. You will provide technical support and assistance at nominated locations. This assistance may be purely advisory a full maintenance activity or a mixture of both. What can we offer you On offer is a competitive salary and benefits package which includes; • Pension Scheme, • Half day every Friday usually finishing around 13:00pm, • 28 days annual leave (Plus Bank Holidays), • Life Cover equivalent to 2X times annual salary, • 24/7 Employee Assistance Program and access to mental wellbeing app, • Employee discount shopping schemes on major brands and retailers, • Gym membership discounts Working hours Monday to Thursday 08:00am till 16:30pm Friday 08:00am till 13:00pm What will you deliver • Respond to technical queries acting as a single point of contact for the User community., • Log technical queries on the appropriate database as required., • Co-ordinate on-base technical investigations liaising with external agencies and other Operating Bases as required., • Liaise directly with the User/Customer with respect to technical schedule issues., • Be the Subject Matter Expert for the allocated equipments., • Work with the User/Maintainer to minimise wrong diagnosis and needless return of equipment/LRUs., • Work with or as the maintainer to ensure a high standard of incident/fault data. Who are we looking for • Significant experience of working with naval equipment of similar technology., • Highly experienced in Naval communications equipment, • Significant Network / IT experience with Naval platforms, • Strong technical background., • Experienced in maintenance and fault finding with High Frequency (HF) and Very High Frequency (VHF) technology. This role will require SC Clearance. It would be advantageous if currently held however if not currently held it is a requirement that the successful applicant will undergo achieve and maintain SC Clearance. Please visit the UKSV website for further guidance. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency -