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  • Customer Support Advisor
    Customer Support Advisor
    18 hours ago
    £20000–£30000 yearly
    Full-time
    Reading

    • Provide 1st line customer service logging and tracking faults on our salesforce from instigation through to resolution., • Co-ordinate engineer diaries effectively and efficiently, • Manage customer communications to arrange engineer breakdown and maintenance visits together with machine installations and collections., • Manage and process customer supplies, parts and consumable orders using Xero to create sales orders and delivery notes., • Generate quotes and correspondence for supplies and maintenance contracts to current and prospective customers., • Liaise and correspond with third party dealers and contract owners., • Update salesforce as required to support engineers and customers., • Manage customer queries, issues, and problems effectively and efficiently. · Assist with licensing and decommission of franking machines. · Assist with contract cancellation negotiations as required. · Shipping parts and supplies to customers and engineers. · Assisting in warehouse with shipping machines and admin tasks · Regularly update & maintain spreadsheets as required. · General Salesforce administration, including updating customer address, contact and phone number details. · Ordering and maintaining stock levels of engineer parts · Assist with logging and distributing all incoming sales enquiries and leads. · Assist as required with processing sales orders. • Arrange hotels and flights for engineers as required · Handle one off tasks and projects that may arise. Key Skills · Must be pro-active and show ability to resolve issues and find solutions. · Good administration, numeracy, and literary skills with a keen eye for detail · Experience of working within a customer services role not customer facing · Ability to follow policies and procedures. · Effective communication both oral and written. · Good understanding of UK geography and distribution of major towns and cities · Full PC literacy on Microsoft software packages · Salesforce and Xero experience preferable · Must have a can-do attitude and be able to work as part of a team.

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  • Work From Home – Paid Research
    Work From Home – Paid Research
    6 days ago
    Part-time
    Reading

    Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ and register on our website so we can keep you updated with suitable opportunities by email – it takes under 60 seconds. ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

    Immediate start!
    No experience
    Easy apply
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