Trabajos sales advisor en RugbyCrear alertas

Customer Support Advisor \n Permanent, Site based, Full Time, 38.75 hours, Monday to Friday 8:45am to 5:30pm \n \n Location: Rugby Head Office – CV21 1RD \n \n Your new Company: \n Häfele is an internationally trusted name supplying furniture fittings, ironmongery and hardware to the trade. We are recognised for our extensive range and quality of product as well as our expertise in the industry and excellent customer service. \n \n Your new role: \n We are looking for a passionate and customer-focused Customer Support Advisor to join our team. In this role, you will deliver a first-class customer experience by effectively managing customer enquiries, processing orders accurately, and providing tailored solutions that exceed expectations. You will play a key role in ensuring a seamless customer journey while maintaining high standards of service, efficiency, and accuracy. \n \n Key Responsibilities: \n\n • Deliver exceptional customer service across multiple channels, including telephone and live chat.\n, • Provide customers with comprehensive solutions to their order and account enquiries.\n, • Process and enter all customer orders accurately and within agreed deadlines.\n, • Manage order fulfilment activities, including:\n, • Delivery Blocked Orders (Proformas, Price Confirmations, Pending Orders).\n, • HACR order management.\n, • Daily back-order reviews.\n, • Handle inbound customer calls, responding promptly and professionally.\n, • Take ownership of customer queries from initial contact through to resolution.\n, • Ensure customer issues are resolved efficiently, with the majority completed within 48 hours.\n, • Maintain accurate customer records and ensure excellence in data entry.\n, • Work collaboratively with internal departments including Sales, Finance, Logistics, and Operations to support customer requirements.\n, • Monitor and maintain compliance standards, ensuring zero non-conformances and timely resolution of outstanding issues.\n, • Contribute to continuous improvement initiatives that enhance the customer experience and reduce complaint-related costs.\n, • Maintain professional development through ongoing learning and training activities.\n\n \n What you’ll need to succeed: \n\n • Minimum Level 2 qualification in Literacy and Numeracy.\n, • Minimum Level 2 proficiency in Microsoft Office applications.\n, • Level 2 or Level 3 Customer Service NVQ (or currently working towards).\n, • Successful completion of TTP 14.\n, • Intermediate SAP system knowledge.\n, • Foundation product training.\n, • Understanding of Integrated Management Systems, including ISO 9001, ISO 14001 and OHSAS 18001.\n, • Knowledge of customer and vendor trading terms.\n, • Awareness of haulage and logistics operations.\n, • Understanding of finance processes and the relationship between Sales and Finance functions.\n, • Excellent verbal and written communication skills.\n, • Strong attention to detail with a high level of accuracy in data entry.\n, • Proven ability to manage multiple priorities and meet deadlines.\n, • A proactive, solutions-focused approach with a commitment to delivering outstanding customer service.\n, • Strong problem-solving skills and the ability to build positive relationships with customers and colleagues.\n\n \n What you’ll get in return: \n\n • Competitive Salary: Enjoy a starting salary of £27,101.75 / £13.45 per hour, with the added potential to earn an annual bonus of up to 10% of your yearly pay.\n, • Benefits including:\n, • Holiday of 23 days’ basic + 8 bank holidays in a complete year, increasing to 28 days basic with our length of service programme\n, • Health Cash plan scheme; Claim back up to £765 annually for medical and wellbeing costs for yourself, and up to £470 for dependent children. This covers a wide range of treatments including dental, optical, therapy, and wellbeing costs, with the added option to increase your level of cover and add another adult.\n, • Additional benefits include:\n, • Employee Assistance Programme (EAP) offering confidential support and guidance for you and your family\n, • 24/7 GP phone service for easy access to medical advice\n, • Quicker access to medical scans and surgical procedures\n, • Counselling services\n, • Discounts on gym memberships to help you stay active\n, • Hospital treatment insurance\n, • Huge range of shopping, restaurant and activity discounts\n, • Enhanced Pension Scheme to secure your financial future & regular financial awareness initiatives\n, • Life Cover – providing financial security for your loved ones.\n, • Take advantage of discounts on company stock.\n, • Cycle to Work Scheme: Make your commute greener and healthier. Save up to 47% on the cost of a new bike and accessories, and spread the payments in a tax-efficient way.\n, • Volunteering Days: 2 full days per 12 month period paid to volunteer at a registered charity and give back to the community\n\n \n This is a full-time, permanent position. Core hours of work are 8:45am to 5:30pm, Monday to Friday. \n \n Shortlisting and interviews for this role will take place while the advert is live; the vacancy will be closed as soon as the successful candidate is appointed. Applicants are therefore encouraged to submit applications as soon as possible. We are committed to equal opportunities \n \n At Häfele UK, we’re proud to be a Living Wage accredited employer, demonstrating our commitment to fair pay and the wellbeing of our people. This means every member of our team earns a wage that meets the real cost of living – not just the government minimum – because we believe hard work deserves fair reward.

A flexible opportunity that works around you whether you're looking for Full or Part-Time. Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. Imagine working for yourself, close to home, at your pace, around your lifestyle and commitments. Our network of over 1200 local Advisors enjoy these benefits, alongside great earnings. Hillarys, established over 50 years ago, remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m. We're still enjoying strong growth and looking for more Advisors to join our team. Our Advisors visit customers at home to advise on and measure for a wide range of products solutions. Once manufactured and delivered, they return to install for a beautiful finish every time. If this is unlike anything you've done before that's ok – most of our self-employed Advisors started from the same position and have gone on to run successful Hillarys businesses for many years with our support – we are the experts after all. If you have a great personality, are approachable, a good communicator and care about great Service, you're already halfway there. We make it easy to find out more so why not join us on a virtual Discovery Session and learn everything you need to know about being a Hillarys Advisor. You can ask a current Advisor and one of our Area Managers any relevant questions – all from the comfort of your armchair with zero commitment! Work for yourself, not by yourself : the benefits of your own local business, within a model that removes the worries: We're experts in advertising so you won't worry about finding customers Have the confidence that over 70% of customers go on to purchase from their Hillarys Advisor You can focus on outstanding Service, ensuring your customers buy, and come back time and again Flexible hours to suit your lifestyle: manage your own diary and the time you want to commit There's a reason that so many Hillarys Advisors are successful. We're just as committed as you to the partnership – that starts with a comprehensive package: Training-for-life, local business support, a plan that's built around you, and all the things you'll need to ensure a professional approach and finish from day one: All the professional and practical Training you'll ever need as you start and develop your business. Comprehensive Sales Toolkit including complete Product samples, Tablet and software Full Installation Toolkit, including all measuring equipment, and tools (including power tools) A professional image – Hillarys branded clothing, and personalised business cards & leaflets This is wrapped into a one-off investment of just £2995 and we've even got flexible ways to pay to help spread the investment. This is unquestionably the most simple and effective way to access the UK's best opportunity. xwwtmva On top of the points above, you'll need to hold a valid UK driving licence to get to customers locally. To find out more complete the application form online, join one of our 45-minute Discovery sessions and learn about how good a fit Hillarys could be for you?

Start your future with EE Where your voice could be the start of something big Whatsin it for you: A great starting salary of £22,527rising to £26,738aftercompletion of the apprenticeship.Plus, anuncapped commission scheme.An NVQ Level 2 in Customer Service following the completion of t

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