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Customer Operations Advisor Reporting To: Customer Operations Manager Contract: Permanent (Mon-Fri 9am – 5pm) Location: Norwich Benefits: Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts. About us Operating in the UK since 1993 Citation ISO provides professional consultation and support for Organisations that require a hassle free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for almost 30 years, with the aim of ‘making businesses better’. Our growth plans are ambitious, and we’re part of the private equity owned Citation Group. Our customer base has grown significantly over the past few years, and this growth will continue – that’s where you come in. About You For this role you will need the following key skills & attributes: • Previous demonstrable experience of delivering to KPIs; with a background in administration, customer service or support., • Your accuracy is a key strength., • You will have a passion for delivering exceptional service to customers and colleagues., • Motivated and resilient, adaptable, strong organisation skills with the ability to multitask / prioritise appropriately, • You will love to build great relationships and build rapport easily creating strong relationships with customers and colleagues using a collaborative manner to achieve desired results. Excellent listening and negotiation skills, along with good verbal and written communication, • Ability to understand and retain complex procedures., • Natural problem solver and decision-making skills, • You will have a high level of attention to detail and commitment to quality, • Can do attitude, • Computer literacy including strong knowledge of word, outlook and excel, • Previous experience of working CRMs advantageous, • Knowledge of ISO Certification advantageous, but not essential Purpose of the role The primary function of the role is to quote, contract and process existing client requests for mid-contract changes, including issuing new contracts and addendums in timely response. Key tasks: • Mid-Contract enquiries; handling client queries who are already in contract, including advising on new account set up, any one-off services needed and ongoing audit requirements, quoting contract fee amends, issuing new contracts or contract addendums and update all relevant systems / departments with relevant changes, • Contract Addendums; produce relevant client contract(s) and manage an accurate timely return from client and update all relevant systems / departments with relevant changes, • Work with Managers to resolve issues; Work with GIST Manager to resolve any queries associated with Citation GIST sales. Work with the Head of Sales to resolve any queries associated with Norwich and BDM sales., • Novation Agreements; produce Deeds of Novation and manage an accurate timely return from client and update all relevant systems / departments with relevant changes, • Handle customer enquiries IVR option; ensure timely response times and aim to resolve queries on first contact, • Live chat; provide live chat support, • Customer communication; maximise the use of technology to ensure that customer contact is timely, professional and meets customer expectations e.g. live chat, email etc., • Customer enquiries; progression of customer enquiries workstream including sales and ISOMentor inboxes to ensure timely response, achieving internal targets and KPIs., • Client feedback; proactively help gather customer feedback data and report trends to Customer Operations Manager regarding the service provided, in order to ensure our customer journey continues to improve., • Personal development; ensure your own continuous professional development by keeping abreast of current retention and development techniques and trends, • Any other duties as required Key Skills: • Motivated and target-driven with a proactive, can-do attitude, • Strong attention to detail and confident handling data, • Good communication skills (written and verbal), • Organised and able to manage multiple tasks effectively, • Quick to learn new systems, products, and processes, • Comfortable working cross-functionally in a team environment, • Basic proficiency in Microsoft Word, Outlook, and Excel, • Experience using CRM systems (Salesforce desirable), • Reliable, adaptable, and ready for any challenge

At DFS, youre not just selling sofas - youre helping people feel at home.Whether its a bed, mattress or a comfy sofa, youll bring your passion for service and help customers feel right seen and heard.We know life doesnt stop when your shift starts, from school runs, to study time or just needing bal

This isn't cold calling; these are all conversations with previous or interested parties, and your role as a Contact Centre Advisor is to turn those conversations into leads for our sales team.

Flexible Opportunity (Full or Part-Time) Looking for a flexible opportunity that fits around your life — whether you’re seeking full-time or part-time work? Imagine running your own local business, close to home, working at your own pace and around your lifestyle and commitments.This o

IMMEDIATE STARTS AVAILABLE IF YOU WISH! My client are super busy! Sales Agent - 4 days a week! £25,000 k - £45,000 k per annum OTE, Salary PLUS commission Fully paid training provided 4-DAY-WEEK - every week Friday, Saturday and Sunday off** No previous sales experience required - you must be confident on the telephone and have an upbeat and enthusiastic personality, with some previous customer service skills. A fantastic opportunity based in Hellesdon, Norwich, the successful candidate will earn an hourly rate plus generous commission, with OTE of £25,000 -£45,000, working 4 days a week. When it comes to direct marketing campaigns, this company are the experts. Serving the Eco home improvements and renewable energy industries, they are known for quality customer service. My client has an ethos of promoting from within, so there will be opportunities readily available for the successful Customer Service Advisor to progress to areas such as Team Leader and Senior Floor Leader given the right attitude. Your main responsibilities will include but are not limited to: * Making outbound calls - all warm calls! Everyone has expressed an interest in taking your call * Processing customers applications and converting to appointments/leads * Building rapport with customers * Updating the CRM system * Meeting KPI’s * WARM CALLING ONLY To become part of the team you must be driven and enthusiastic. My cli...

Transform Kitchens, Command Your Income: SalesExecutive(£60k-£100k+ OTE!) We specialise in transforming kitchens across England, Scotland, and Wales, offering a smart, affordable alternative to a complete kitchen overhaul. Our core business focuses on high-quality, less disruptive makeovers, often completed swiftly. We also offer fitted wardrobes, extending our home improvement solutions. We pride ourselves on a customer-centric approach, ensuring a first-class service from initial design to project completion, backed by a robust guarantee. The Opportunity: Joining us as a Sales Executivemeans becoming a pivotal part of our customers' kitchen transformation journey. You'll be a trusted advisor, helping homeowners revitalise their kitchens. Our unique proposition - stunning makeovers without a full, disruptive refit - resonates deeply with customers seeking quality and value. You'll translate our vision of easy kitchen elegance into a tangible reality for our clients. Why this Sales Executive role is perfect for you: * Exceptional Earning Potential:Our commission-based structure offers£60,000 - £100,000 OTE, directly reflecting your sales prowess. Our leading sales professionals earn£5,000 per week, demonstrating significant financial success. * Weekly Payments:Your hard work is recognised and rewarded swiftly, with payments madeweekly. * High Conversion Rate:Our top sales individuals consistently achieve a conversion rate of1 in 3qualified consultations, providing a clear pathway to consistent high earnings. * Comprehensive Training:A tailored programme (1-3 days) at our state-of-the-art factories, withall training expenses fully covered, including travel and accommodation. * Professional Growth & Reward:An outstanding opportunity for ambitious sales professionals looking to maximise their income and be part of a thriving, successful team. What you'll do as a Sales Executive: * Conduct engagingin-home consultations(maximum 90 min travel time from your home postcode). * Understand customer needs and offer expert advice on our wide range of made-to-measure doors, drawer fronts, and worktop solutions. * Showcase the variety of styles, materials (from premium solid wood to sleek quartz overlays), and finishes, helping clients visualise their dream kitchen. * Craft transparent, honest quotes and guide customers through our seamless process, often leading to rapid, one-day installations. * Deliver a service that transforms homes efficiently, backed by our commitment to quality and exceptional customer service. Do you have what it takes to be a successful Sales Executive? * Driven & Personable:You're a driven, personable, and results-oriented individual. * Passionate about Home Improvement:Genuinely enjoys connecting with people and has a passion for home improvement. * Impactful:Thrives in an environment where you can directly impact customer satisfaction. * Brand Leverage:Able to leverage a strong brand reputation and benefit from a product that truly sells itself. * Essential Requirements:A valid UK driving license and access to a vehicle is essential. This Role Offers: * High Earnings:Exceptional earning potential with uncapped commission. * Swift Rewards:Get paid weekly for your hard work. * Expert Training:Comprehensive, fully covered training to ensure your success. * Impactful Sales:Sell a unique, high-quality product that genuinely transforms homes. This is a self-employed, commission-only role that empowers you to build your own success and reap the rewards of your hard work. Ready to Transform Kitchens and Your Income? Apply Now! JBRP1_UKTJ

A flexible opportunity that works around you whether you're looking for Full or Part-Time. Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. Imagine working for yourself, close to home, at your pace, around your lifestyle and commitments. Our network of over 1200 local Advisors enjoy these benefits, alongside great earnings. Hillarys, established over 50 years ago, remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m. We're still enjoying strong growth and looking for more Advisors to join our team. As an Installer you will visit customers in their homes to measure and install a fantastic range of products, including shutters. Our team of Design Consultants will process the order and take payment so you can focus on offering great customer service. If this is unlike anything you've done before that's ok – most of our self-employed Advisors started from the same position and have gone on to run successful Hillarys businesses for many years with our support. Some of our installers have experience in construction or trades such as joiners, carpenters, and window or kitchen fitters. Your strong desire to learn and our award winning training will help you succeed. We make it easy to find out more so why not join us on a virtual Discovery Session and learn everything you need to know about being a Hillarys Advisor. You can ask a current Advisor and one of our Area Managers any relevant questions – all from the comfort of your armchair with zero commitment! Work for yourself, not by yourself: the benefits of your own local business, within a model that removes the worries: • We're experts in advertising so you won't worry about finding customers, • Have the confidence that over 70% of customers go on to purchase from their Hillarys Advisor, • You can focus on outstanding Service, ensuring your customers buy, and come back time and again, • All the professional and practical Training you'll ever need as you start and develop your business., • Comprehensive Sales Toolkit including complete Product samples, Tablet and software, • Full Installation Toolkit, including all measuring equipment, and tools (including power tools) To find out more complete the application form online, join one of our 45-minute Discovery sessions and learn about how good a fit Hillarys could be for you?

A leading DAF Truck dealer in King's Lynn is seeking a Parts Advisor to provide exceptional service to customers.The role involves face-to-face and telephone consultations, promoting parts sales, and utilizing identification tools.Ideal candidates will be customer-focused with a passion for trucks a

This position offers a competitive hourly rate, overtime, and various benefits including career progression opportunities and training. A leading truck dealership in King's Lynn is seeking a Parts Advisor to provide exceptional parts sales service to customers.

A leading truck dealership in Norwich is looking for a Parts Advisor to provide excellent parts sales service to customers.The ideal candidate will have experience in a similar role or a passion for trucks, alongside strong communication and customer-focused skills.This position offers a competitive

The role offers a dynamic environment with ongoing training and a competitive benefits package. A leading technology company in Norwich is looking for a Sales Advisor to join their team. In this entry-level position, you will become a product expert on Tesla vehicles, guide customers through the sal

A leading DAF Truck dealership in Norwich is seeking a Parts Advisor to deliver an exceptional parts sales service. This role requires previous parts advisor experience or a passion for trucks, strong communication skills, and a customer-focused attitude. The successful candidate will promote parts

A leading DAF Truck dealer in the UK is seeking a reliable Parts Advisor at their King's Lynn dealership.This role involves providing professional parts sales service to customers, promoting parts business growth, and utilizing identifying tools for effective customer response.The ideal candidate sh

A leading parts dealer in King's Lynn is seeking a Parts Advisor to provide professional parts sales service to customers both face to face and over the phone.The ideal candidate is customer-focused, possesses excellent communication skills, and has a passion for trucks.Responsibilities include util

Vehicle Technicians, Are you looking for an opportunity to be part of a dealer group and a LUXURY brand, that can offer a GREAT SALARY and continuous support to help you achieve your career goals, ongoing training and fantastic company benefits? The Recruitment Solution are currently recruiting for experienced Motor Vehicle Technicians to join our clients' leading brand, busy state of the art workshop based in the Norwich area. This is a fantastic opportunity for a qualified Vehicle Technician to work for a top performing dealership and prestige brand who offer fantastic company benefits, career development, second to none training and industry leading salary. Why Apply for this Vehicle Technician role? • Fantastic career opportunities, and an excellent salary! • State of the art resources and training • Company Pension • Performance Bonus • Company Benefits Scheme • Long Service Holiday Reward • Enhanced Family Planning Policy • Share Save Scheme • Your Birthday Off • You get to be a part of a prestige brand, who provide you with excellent support • Market leading £45,000+ OTE Vehicle Technician Requirements • Main Stream Dealership experience is preferred and you must have a minimum of 3 years' experience as a Vehicle Technician • Recognised Vehicle Maintenance Qualification - Minimum Level 3 • Full UK Licence • Must possess own tools • MOT Licence is also an advantage. To find out more about this Motor Vehicle Technician role or to apply for this vacancy you can email (url removed) quoting Motor Vehicle Technician or call the office on (phone number removed). Alternatively why not message or WhatsApp Daniel Walton directly today on (phone number removed). We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Car Sales Executive, Car Sales person, Sales Executive, Car Sales, LCV Sales Executive, Commercial Vehicle Sales Executive, Service Advisor, Aftersales Advisor, Service Receptionist, Senior Service Advisor, Service Team Manager, Service Supervisor, STM Automotive Technician, PDI Technician, Service Technician, Senior Technician, Diagnostic Technician, Master Technician, Systems Technician, Qualified Technician, HGV Technician, LCV Technician, Heavy Goods Technician, Light Commercial Technician, Passenger Car Technician, Car Technician, Car Tech, LGV technician, Large Goods Vehicle Technician, Mechanic, HGV Fitter, Fast Fit Technician. Lots of Motor Trade Jobs throughout the UK. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more

Location: UK (National remit – travel required) Reporting to: Chief Financial Officer Executive Management Team role The Opportunity We are seeking an experienced and commercially astute Group IT Director to lead the Group’s digital, technology, and data agenda at a critical point in our growth journey. This is a senior executive role with Group‑wide accountability for technology strategy, delivery, and operations. You will work closely with the Executive Management Team and Board to ensure technology is a powerful enabler of performance, innovation, and long‑term competitive advantage. The role offers the opportunity to shape and deliver a progressive digital roadmap, lead large‑scale transformation programmes, and build a high‑performing technology function that supports both today’s operations and tomorrow’s ambitions. Key Responsibilities Define, own, and deliver the Group’s digital, technology, and data strategy aligned to business objectives. Act as a trusted advisor to the Executive Management Team and Board, translating complex technical concepts into clear commercial insight. Lead enterprise‑wide digital transformation initiatives, ensuring benefits realisation, value for money, and operational stability. Establish and govern enterprise architecture, data strategy, and technology standards across the Group. Ensure the availability, resilience, and security of all technology services, including cyber security, disaster recovery, and business continuity. Own and control the Group IS budget, ensuring strong financial discipline and return on investment. Build and manage strategic supplier partnerships, balancing innovation, risk, and commercial value. Lead, develop, and inspire a high‑performing IS function, embedding a culture of accountability, collaboration, and continuous improvement. About You You will be a proven senior technology leader with experience operating at Executive or Board level in complex, multi‑site organisations. You bring strong commercial acumen alongside deep technical credibility and a track record of delivering transformation at scale. You will demonstrate: Experience creating and delivering enterprise‑wide digital and technology strategies. A strong background leading large, complex technology and change programmes. Expertise across modern technology environments, including cloud platforms, data and analytics, enterprise architecture, and agile delivery. The ability to influence senior stakeholders and communicate effectively with both technical and non‑technical audiences. A leadership style that inspires high performance, develops capability, and drives engagement. Sector experience within manufacturing, direct sales, or consumer‑facing environments would be advantageous but is not essential. Why Join Us? Highly Competitive Salary Package 33 days Holiday (inclusive of bank holidays) Generous Car Allowance Private Healthcare Bonus Scheme Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Generous Employee Product Purchase Discount Scheme Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Life Assurance of up to 4 x basic salary (subject to qualifying criteria) Ready to Apply? If you are a strategic, forward‑thinking technology leader looking to make a significant impact at Group level, we would love to hear from you. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

R13 Recruitment are proud to be partnering with a well-established, fast-growing professional services organisation in their search for a Client Services Advisor to join their Norwich-based team. This is a commercially focused B2B retention role, combining inbound and outbound communication and managing contract renewals by negotiating retention outcomes and protecting recurring revenue - all within a supportive, target-driven environment. If you are resilient, detail-focused and confident negotiating with business customers, this role offers strong earning potential and long-term progression. Monday to Friday, 9:00am – 5:00pm working hours from central Norwich offices. Salary is offered at a £26,750 basic with a realistic OTE of £40,000 (uncapped) The Company This established organisation has experienced significant growth in recent years and operates within a professional B2B services environment. With a strong client base and recurring contract model, customer retention is central to continued success. You will join a collaborative and performance-driven team where quality conversations and long-term client relationships are valued over aggressive sales tactics. Benefits • Monthly bonus payments, • Quarterly call quality bonus, • Pension scheme, • Health plan, • 25 days holiday + bank holidays + birthday off, • Holiday purchase scheme, • Gym discounts The Day to Day • Managing contract renewals as agreements approach expiry., • Negotiating revised terms and price increases where applicable., • Handling inbound cancellation requests and working to retain clients., • Conducting selected outbound calls per day alongside managing inbound calls and emails., • Setting clear follow-up timeframes with customers and managing your own pipeline., • Recording activity and outcomes accurately within CRM systems., • Identifying opportunities to negotiate exit terms where retention is not possible., • Working towards volume, contract value and retention-based targets., • Ensuring high call quality standards are maintained. You Will Have / Be • Previous experience within a B2B retention, renewals, sales or account management role., • Experience reviewing or discussing contracts advantageous., • Strong negotiation and influencing skills., • Excellent rapport-building ability., • Resilient and comfortable handling objections., • Able to work at pace while maintaining accuracy., • Strong organisational skills and able to manage your own workload., • Confident using CRM systems (Salesforce or similar desirable)., • Target-driven and commercially aware. How to Apply To hear more details about this opportunity, please email your CV to Rebecca Headden – Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion

A flexible opportunity that works around you whether you're looking for Full or Part-Time. Imagine working for yourself, close to home, at your pace, around your lifestyle and commitments. Our network of over 1200 local Advisors enjoy these benefits, alongside great earnings. Hillarys, established over 50 years ago, remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m. We're still enjoying strong growth and looking for more Advisors to join our team. Our Advisors visit customers at home to advise on and measure for a wide range of products solutions. Once manufactured and delivered, they return to install for a beautiful finish every time. If this is unlike anything you've done before that's ok – most of our self-employed Advisors started from the same position and have gone on to run successful Hillarys businesses for many years with our support – we are the experts after all. If you have a great personality, are approachable, a good communicator and care about great Service, you're already halfway there. We make it easy to find out more so why not join us on a virtual Discovery Session and learn everything you need to know about being a Hillarys Advisor. You can ask a current Advisor and one of our Area Managers any relevant questions – all from the comfort of your armchair with zero commitment! Work for yourself, not by yourself : the benefits of your own local business, within a model that removes the worries: We're experts in advertising so you won't worry about finding customers Have the confidence that over 70% of customers go on to purchase from their Hillarys Advisor You can focus on outstanding Service, ensuring your customers buy, and come back time and again Flexible hours to suit your lifestyle: manage your own diary and the time you want to commit There's a reason that so many Hillarys Advisors are successful. We're just as committed as you to the partnership – that starts with a comprehensive package: Training-for-life, local business support, a plan that's built around you, and all the things you'll need to ensure a professional approach and finish from day one: All the professional and practical Training you'll ever need as you start and develop your business. Comprehensive Sales Toolkit including complete Product samples, Tablet and software Full Installation Toolkit, including all measuring equipment, and tools (including power tools) A professional image – Hillarys branded clothing, and personalised business cards & leaflets This is wrapped into a one-off investment of just £2995 and we've even got flexible ways to pay to help spread the investment. This is unquestionably the most simple and effective way to access the UK's best opportunity. On top of the points above, you'll need to hold a valid UK driving licence to get to customers locally. To find out more complete the application form online, join one of our 45-minute Discovery sessions and learn about how good a fit Hillarys could be for you? TPBN1_UKTJ

We have an exciting opportunity for an experienced Holiday Home Sales Advisor to join a great team on a stunning park based in Norfolk. No holiday home sales experienced needed, just a driven and reliable person. No accommodation available so being based local to Great Yarmouth is ideal. Responsibilities: As a Sales Advisor you will be responsible for: Proactively generating holiday home sales leads Building relationships with potential customers Listening to the needs of customers Influencing leads and completing caravan and lodge sales to meet your communicated sales targets. This role is perfect for someone with prior experience in sales ideally within the caravan and holiday home industry. We are also looking for those with a desire to succeed in this industry, and therefore can provide full training to candidates with the right motivations. You will receive mentoring and support from your on-park Sales Manager and colleagues. This is an excellent opportunity with huge potential for the right candidate to flourish. Full Time - Basic £28,000 - £30,000 OTE £60,000 The Ideal Candidate: Ability to communicate effectively with guests, colleagues and managers Dedicated and self-driven to succeed Be self-motivated, well presented and reliable Good interpersonal skills If you are competitive Sales Person and feel this is the role for you then please apply today

Tyre Fitters, Do you want to work with a main dealer group and a LUXURY brand, where you can eventually work your way up the ladder? Working just 1 in 3 half days on Saturdays, and earning a great salary! The Recruitment Solution has a new and exciting opportunity available for an experienced Tyre Fitter to join one of our prestige client's dealerships based in Norwich. A great opportunity to join a franchised dealer group! Our client, are a well known local dealer group who offer a fantastic working environment with a great team atmosphere and a well established and supportive management team. Tyre Fitter Duties *Replacing tyres on customers vehicles *Tracking wheels *Wheel alignment *Replacing valves *Tyre pressure resetting *Ensuring health and safety procedures are followed About the Person *Minimum 1 years tyre fitting experience *Passion for the motor trade *You must hold a full UK driving licence. To find out more or to apply for this Tyre Fitter vacancy you can email (url removed) or call the office on (phone number removed). Alternatively why not message or WhatsApp Daniel Walton directly today on (phone number removed) including outside of working hours. We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, MET Fitter, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the UK. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more