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Reports to: Vice President of Sales, North America Function: Sales Management (Inside Sales) Location: Onsite Hours: As you'll be working with our US client base Mon-Thu 13:00-22:00, Friday 13:00-18:00 Package: £120K OTE + About PHMG For over 25 years, we’ve helped brands make a brilliant first impression — and just as importantly, a lasting one. It all started in a tiny Manchester office in 1998. One entrepreneur, one music producer, and one big idea: that sound could transform how businesses connect with customers. Since then, we’ve grown into the world leader in audio branding. But today, we offer much more than sound. From social media strategy and branded content to cloud-based telephony and smarter customer experience tools, we now support almost 40,000 clients worldwide — from global brands to the small businesses we’ve always championed. Our team includes creative specialists, technical architects, voice artists, strategists, patent holders, and even Grammy winners. What brings us together is a shared mission to help every client grow through meaningful, memorable connection. The Role The Head of Sales leads their inside sales team – the driving force behind our new business growth. You’ll inspire and manage a talented group of Media Development Executives (Business Development Representatives) who create qualified meetings and opportunities for our field team. Reporting to the VP of Sales, you’ll bring hands-on leadership, commercial focus, and the energy to drive consistent, high-level performance in a fast-paced environment. You’ll shape a culture of resilience, accountability, and success — ensuring every conversation contributes to our continued global growth. Key Responsibilities • Lead, coach, and develop a high-performing SDR/BDR team to exceed booking and conversion targets., • Foster a culture of performance, ownership, and continuous improvement., • Use data and CRM insights to monitor activity, conversion rates, and overall pipeline health., • Collaborate closely with Marketing, Data, and field teams to optimise performance, • Refine sales messaging, call frameworks, and outreach strategies to maximise efficiency and impact., • Recruit, train, and retain exceptional inside sales talent, • Report trends, insights, and recommendations to the VP of Sales to inform wider strategy., • Champion PHMG’s core values – leading by example every day. Ideal Profile • Proven success leading SDR/BDR, telesales, or inside sales teams within a B2B or contact centre environment., • Hands-on experience as an outbound sales professional, with the credibility that comes from doing the role yourself., • Strong background in high-volume, contact centre-style campaigns, understanding the pace, resilience, and energy required., • Data-driven, confident with CRM systems and performance dashboards. (knowledge of Power BI & Salesforce is advantageous), • Inspirational leader and coach with the ability to motivate teams and build high-performing cultures., • Commercially astute, energetic, and driven to exceed ambitious goals. What you’ll get in return: • Free gym membership, • Cycle to work scheme, • Additional half day off for birthday, • Enhanced maternity, paternity and adoption leave, • Two volunteer days per year for a charity of your choice, • Smart pension scheme, • Life insurance and critical illness cover, • All expenses paid company events and trips, • Free fruit & breakfast, • Company sports teams, • On-site barber and beautician, • Car valet service

The Firm Established in 2020, KP Law (previously Keller Postman) is a specialist litigation boutique, focussing on collective redress. The firm has over 100 employees across offices in London, Manchester, Birmingham, and Liverpool, representing over 250,000 individual clients across a range of cases in areas such as product liability, competition, worker rights, data breach and privacy and financial services. Our ethos is to combine the best legal talent with a strong operational and technological platform to enable its clients to pursue cases that could not otherwise be brought against large corporates as a result of their wrongdoing. Uniquely, KP Law is owned and fully financed by a recognised UK litigation funder (Legatus Holdings), this allows us to take on larger, headline making cases with greater efficiency and confidence. All of our cases are for claimants and carried out under contingent fee agreements at no cost or risk to its clients. KP Law was ranked Tier 1 for Group Litigation: Claimant in The Legal 500 UK Guide 2026, and Band 2 for Group Litigation: Claimant in Chambers and Partners 2026. Role Summary Working closely with business, the role will be responsible for understanding and prioritising requirements to support business process change, platform development and implementation of new technology solutions. Understanding business process problems and inefficiencies and providing suggested solutions to assist in delivering new operational and legal processes and process changes. Working with the Development team and business stakeholders to create specifications for new system features, workflows and automations and to document required changes to existing systems. Managing the delivery of new features and changes through robust management of the Software Development Life Cycle (SDLC) and liaising with end users, software vendors and development resources to achieve these outcomes. Key Duties & Responsibilities • Identifying and documenting business requirements to assess the viability of process and systems changes, • Creating user stories and working with the platform project manager and development team to refine these requirements and prepare them for development, • Creating new features and change specifications Working with internal and external Developers and Architects to define practical development requirements Liaising with external and internal stakeholders, • Mapping and documenting integration interfaces between legacy and new systems, • Conducting requirements analysis and preparing specific proposals for modified or replacement systems, • Working closely with end users and 3rd parties to ensure technical compatibility and user satisfaction, • Creating and supervising system test plans and working with end users to facilitate user acceptance testing, • Overseeing the implementation of new systems and data migrations with service owners through the release process, • Supporting users on change control, release planning and system updates, • Contributing to training and user manuals, • Guiding team development efforts towards successful project delivery Skills and Experience • Proven working experience in a Business Analyst role, • Ability to identify quick, workable solutions to business problems – focusing on timely delivery of value and not lengthy complex technical solutions Previous working experience of using Salesforce Products (ServiceCloud, Marketing Cloud), • Knowledge / experience in AI tools such as Salesforce Agentforce (desirable), • Degree, or equivalent work experience, in business administration or related fields such as computer science, business information systems or information technology., • Strong technical background with a thorough understanding of requirements management tools, eg Confluence, Jira, Monday.com, Clickup, Scribe, • Excellent knowledge MS Excel, Word and Powerpoint, Sharepoint, O365, • Outstanding analytical, innovation, critical thinking and problem-solving skills., • Ability to build effective, trusted relationships at all levels within the organisation and with external stakeholders., • Excellent communication and interpersonal skills with the ability to explain complex scenarios to non-technical people Highly self-motivated with the ability to meet tight deadlines in a fast-paced dynamic environment with consistently high levels of performance., • Ability to travel to all our offices when required, • Experience of working in the legal industry not essential but beneficial, • Previous experience of working with Salesforce not essential but beneficial Equal Opportunities Our approach to our people is underpinned by our commitment to equity, diversity, inclusion and well-being. Our ambition is to build a richly diverse workforce made up of the best talent in our industry. With a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues. This means that everyone who either applies to or works for KP Law is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation, or religious beliefs. Our Values At KP Law, we pride ourselves on being a values-led law firm. Our Values: Excellence in Everything We deliver high-quality work, ensuring accuracy, and attention to detail in everything we do. We seek continuing competence by embracing feedback, learning from our experiences and that of others, and developing our expertise. We hold ourselves and each other to account for upholding the highest professional standards, ensuring our clients receive exceptional service. Together We Achieve More We collaborate openly, valuing and respecting diverse perspectives to achieve the best results. We support and trust one another, fostering an inclusive environment where everyone can contribute and thrive. We recognise that success is a team effort, sharing knowledge and celebrating each other’s achievements. There's Always a Way We approach challenges with a positive and proactive mindset, exploring creative and practical solutions. We take ownership of problems, staying committed and resilient until we achieve the best outcome. We embrace change and adaptability, seeing obstacles as opportunities to improve and innovate. Our Benefits We offer a competitive benefits package, that employees value, no matter what stage of their career they are in. Current benefits include: • Annual discretionary bonus scheme, • 25 days holiday, plus bank holidays, • Company contributory pension scheme, • Hybrid working, • Life assurance, • Cash-back healthcare scheme, • Enhanced family friendly polices, • Employee Assistance Programme, • Subsidised gym membership, • Cycle to Work scheme, • Staff referral scheme

Reply is looking for a Salesforce Marketing Cloud Consultant to implement and optimize tailored solutions for clients in Manchester, United Kingdom. The ideal candidate should have a Bachelor's degree in a relevant field and 2-3+ years of experience with Salesforce Marketing Cloud, including knowled

As a Salesforce Marketing Cloud Consultant at Arlanis Reply, you will be responsible for implementing and optimizing Salesforce Marketing Cloud solutions for our clients. Our experience extends not just to the delivery of a single instance of Core Salesforce, but to complex environments which span t

Position: Salesforce Administrator Location: Manchester ( Hybrid ) Perm Role - £45k - £50k Job Purpose. The Salesforce Administrator is responsible for the configuration, maintenance, and continuous improvement of the Salesforce platform, ensuring it effectively supports business processes, users, and data integrity. The role acts as the primary point of contact for Salesforce users, driving adoption, usability, and ongoing optimisation of the system. Job context & scope Key Duties and Responsibilities Salesforce Administrator: The responsibilities for the role include, but are not limited to: Salesforce Platform Management Configure and maintain Salesforce features including objects, fields, page layouts, flows, validation rules, and reports Manage user accounts, profiles, roles, permissions, and security settings Ensure system availability, performance, and data integrity Implement and maintain automation using Salesforce tools (Flows, Approval Processes) User Support & Training Act as first-line support for Salesforce-related issues and questions Troubleshoot and resolve system errors and user-reported issues Deliver user training, documentation, and guidance to improve adoption Gather feedback and translate business requirements into Salesforce solutions Data Management & Reporting Maintain high standards of data quality, accuracy, and consistency Perform data imports, exports, deduplication, and cleansing Create and maintain dashboards and reports to support business insight and decision-making Change Management & Continuous Improvement Manage Salesforce releases and coordinate testing of new features Assess impact of platform updates and communicate changes to users Identify opportunities to enhance efficiency through automation and process improvements Support minor enhancements and collaborate with developers on more complex changes Security, Compliance & Best Practice Ensure Salesforce usage complies with security, privacy, and regulatory requirements Manage access controls and audit trails Follow Salesforce and organizational best practices Maintain system documentation and configuration records Stakeholder & Vendor Collaboration Liaise with business stakeholders to understand requirements and priorities Work with Salesforce vendors, partners, or developers as needed Support integration with other systems where applicable Transformation Provide support to the wider Transformation Team on non-Salesforce related change activity if applicable and / or there is downtime Requirements for the role Proven experience as a Salesforce Administrator or similar role Strong communication and interpersonal skills. Salesforce Administrator Certification (ADM 201) - preferred Experience supporting Sales, Service, or Marketing Cloud Understanding of CRM processes and business workflows INDIT Planet Recruitment is acting as an Employment Business in relation to this vacancy