CE Field Service Engineer
hace 7 días
Slough
Data Centre Operations • Ensures compliance with data centre business units and service-level policies., • Engages with appropriate teams and resources to execute tasks or projects., • Manages programs associated with area of responsibility., • Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns., • Participates in Root Cause Analysis (RCA) process as appropriate., • Lead or participate in incident response activities for critical infrastructure failures, ensuring minimal downtime and effective recovery processes., • Proactively identify potential risks or vulnerabilities in the critical environment and implement strategies for mitigation., • Manage relationships with external vendors for equipment maintenance, repairs, and emergency services., • Help support and provide ongoing knowledge sharing to other team members to enhance their knowledge of critical environment systems and protocols. Service Delivery • Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency, • Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation), • Reduce high-impact and human-error Critical Environment (CE) incidents year over year, • Deliver on cost/energy efficiency initiatives, • Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters, • Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed, • Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring Data Centre Work Environment, • Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs., • Suggests improvements in implementation based on depth of understanding. Ownership • In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service)., • Supports escalation of issues to appropriate owner. Required Qualifications: • High School Diploma or equivalent AND 4+ year(s) industry experience in a datacenter or other critical environment facility, OR 3+ years industry experience and college course work., • Previously held senior authorized person or authorized person for mechanical or electrical. Preferred Qualifications: • 3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU), • Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services, • Experience working on large scale CE projects, • Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)