Quality Assurance - Social Care
2 months ago
Crewe
Portfolio Group are proud to be representing a private care business, with their search for a Quality Assurance Assistant. Field-based. 3 month FTC - temp to perm As a Quality Assurance Assistant, you'll ensure care and support documentation are accurate, compliant, and reflective of the high standards promised. This person will play a vital role in ensuring that the business are delivering high-quality, safe, and effective care that meets the requirements of the CQC. Key Responsibilities • Monitor and review documentation to ensure regulatory compliance (CQC and social care legislation) is adhered to, • Manage complaints, concerns, and incidents with a strong customer service ethos, ensuring clear communication, thorough investigation, and timely resolution, • Handle safeguarding and accident reports sensitively and professionally, working in line with policy and legal requirements, • Maintain and deliver scheduled audits, using findings to drive meaningful service improvements, • Collaborate with the senior management team to identify trends and embed lessons learned, • Prepare reports and contribute to regulatory submissions and inspections, • Support a culture of continuous learning, improvement, and service excellence Key Aspects of the role: • Supporting Quality and Compliance: Conducting tasks relat...