Senior Designer Lead
hace 9 días
Crewe
Location: Crewe - Hybrid Working Rate: £36.49 per hour Hours: 37 hours per week Contract: Fixed-term contract until April 2027 Are you an experienced Service Designer with a passion for transforming public services? We're looking for a Service Designer Lead to join a major transformation programme, leading the design and delivery of innovative, user-centred services that improve outcomes for residents and staff. This is an exciting opportunity to work at a strategic level, influencing senior stakeholders, leading a multidisciplinary service design function, and driving complex organisational change. As Service Designer Lead, you will: • Lead the Council's service design function and establish best practice across the organisation., • Manage and develop a team of Service Designers, providing coaching, direction and support., • Lead complex service redesign and transformation programmes from discovery through to implementation., • Work closely with senior leaders, Heads of Service and programme teams to identify opportunities for improvement., • Use user research, data and evidence to develop innovative service solutions., • Facilitate workshops and co-design activities with stakeholders., • Develop service blueprints, customer journeys, operating models and service specifications., • Produce business cases and recommendations supported by evidence, benefits and financial analysis., • Ensure service designs are legally compliant, financially sustainable and focused on delivering better outcomes. We're looking for someone who has: • Significant experience leading service design and transformation programmes., • Experience managing or mentoring service design teams., • A strong background in user-centred design within complex organisations., • Experience working with multidisciplinary teams and senior stakeholders., • Excellent workshop facilitation, communication and stakeholder engagement skills., • Experience using service design methods such as journey mapping, service blueprinting, prototyping and iterative design., • The ability to influence strategic decision-making and drive organisational change. Experience within local government or the wider public sector is highly desirable. A full UK driving licence and access to a vehicle are essential, as the role requires travel to Council sites and meetings across the Cheshire East borough. • £36.49 per hour, • 37 hours per week, • Hybrid working based from Crewe (CW1), • Contract until April 2027, • Opportunity to lead high-profile transformation projects that make a real difference to public services., • Collaborative and supportive working environment., • Chance to shape the future of service design across a large organisation. If you're an experienced Service Designer ready to lead transformational change and help deliver better services for communities, we'd love to hear from you. #J-18808-Ljbffr