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Promise Recruitment is proud to be recruiting on behalf of one of our longstanding clients — a family-run domiciliary care agency with over 30 years of experience supporting families across the UK. With offices in London and Manchester, our client provides compassionate, high-quality health and social care services in a wide variety of settings, including: Complex & post-operative care Pediatric & IV medication support Mental health & respite care Dementia & post-stroke care Palliative & domiciliary care Rooted in a commitment to truly personalized care, they serve communities through both in-home support and community inpatient services — transforming the lives of seniors, children, and their families. The Role: HR Advisor We are seeking a proactive, experienced HR Advisor to join their dedicated team. You’ll be the first point of contact for HR-related matters, providing expert advice, supporting compliance, and playing a key role in recruiting and developing an outstanding care team. Key Responsibilities Provide expert HR guidance on employee relations, performance, conduct, and absence management Support recruitment, onboarding, and vetting of care staff, ensuring compliance with CQC and right-to-work legislation Maintain accurate staff records, contracts, DBS checks, and training compliance Assist with investigations, disciplinaries, and grievance procedures Review and maintain HR policies, procedures, and employee handbook Coordinate performance review processes and appraisals Generate regular HR reports for senior management Support employee engagement, retention, and wellbeing initiatives Ensure HR processes are compliant with GDPR and safeguarding standards
Duties and Responsibilities: · Oversees the smooth running office operation and help the office to achieve outstanding service to the clients. · Manage the on boarding process for new clients, ensuring a seamless transition and service confirmation. · Organize and schedule meetings, appointments, and travel arrangements for consultants. · Track project timelines and deliverables for e-commerce setups, ad campaigns, etc. · Prepare reports, presentations, and documentation for consultancy projects. · Ensure smooth communication between teams and external partners. · Foster a positive office culture that encourages teamwork and open communication. · Coordinate with the finance team for payroll, vendor payments, and budget monitoring. · Compile reports (Google Analytics, Facebook Ads, Amazon Seller Central) for review. · Maintain organized digital filing systems (Google Drive, Dropbox, SharePoint). · Ensure compliance with company policies, industry regulations, and health and safety standards. · Maintain office supplies, equipment, and facilities. · Assist in basic bookkeeping, invoicing, and expense tracking. · Manage new inquiries to client onboarding and service confirmation. · Recruit, On-board tasks and train new administrative staffs. · Assist in business development activities (e.g., organizing seminars, client meetings). · Act as a liaison between staff and senior management. · Implement and improve office policies to enhance productivity. · Work closely with management to streamline processes for business growth. ** Skills, Qualifications/Experience** · Strong organizational & multitasking abilities · Proficiency in MS Office & office management software · Excellent communication & interpersonal skills · Problem-solving & decision-making capabilities · Knowledge of basic accounting & HR practices