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  • Senior Customer Service Advisor
    Senior Customer Service Advisor
    21 days ago
    £50000–£60000 yearly
    Full-time
    London

    As a Senior Customer Support Specialist, you will play a key role in ensuring an exceptional support experience for our clients, candidates, and internal teams. Operating remotely, you will manage complex inquiries, mentor junior support staff, and contribute to the continuous improvement of our customer service processes. This role demands strong problem-solving skills, a proactive mindset, and a deep commitment to service excellence. Key Responsibilities: -Serve as the primary escalation point for complex or high-priority support inquiries -Provide timely, professional, and solutions-oriented support across email, phone, and chat -Monitor and ensure SLA compliance and customer satisfaction targets are met -Collaborate with cross-functional teams to resolve client and candidate issues -Support onboarding and training of new support specialists -Identify trends in customer feedback and recommend process improvements -Maintain up-to-date knowledge of internal systems, processes, and recruitment operations Requirements: -3+ years of experience in a customer support or client services role, ideally in a recruitment or professional services environment -Excellent written and verbal communication skills -Strong interpersonal and problem-solving abilities -Self-motivated with the ability to work independently in a remote setting -Experience with CRM and support tools (e.g., Salesforce, Zendesk) is an advantage -High level of professionalism, empathy, and attention to detail What We Offer: -Fully remote work flexibility -Competitive salary and benefits package -Opportunities for professional development and career growth -A supportive, collaborative global team culture -Tools and resources to succeed in a virtual work environment

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  • Lead Generator
    Lead Generator
    1 month ago
    Part-time
    London

    High Ticket Lead Generator - Uncapped Commission - Property Company Overview Welcome to Pristine. Pristine is a second-generation, family-run business and a premium, design-led provider of bespoke curtains, blinds, shutters, and upholstery, serving residential and commercial clients across London. Established in 2004, Pristine has been proudly based in East Finchley (N2) from day one, with our operations anchored at Viceroy Parade. From here, we design, craft, and deliver exceptional window shading solutions that combine timeless craftsmanship with modern innovation. Our state-of-the-art showroom and in-house factory are led by an outstanding team of talented, experienced, and deeply passionate specialists. Every project is handled with meticulous attention to detail, technical expertise, and an uncompromising commitment to quality. Proud UK manufacturers. Pristine is a brand synonymous with luxury, precision, and opulence. We are renowned for delivering a truly bespoke, end-to-end service - from initial concept and consultation through to installation and long-term aftercare. No two projects are ever the same, and no request is too complex. We thrive on ambition and take pride in making the impossible possible. Our clients enjoy front-row access to market-leading fabrics, cutting edge hardware, smart technology, and graphic designs, supported by seamless execution and direct access to our expert team throughout the journey. We don’t simply supply window treatments - we create refined, functional spaces that elevate how people live, feel and exist. At Pristine, excellence isn’t an aspiration. It’s our standard. Role Description This role is open to university students, recent graduates, or sales professionals seeking hands-on B2C and B2B lead generation and sales experience within the luxury consumer interiors industry. You will be responsible for identifying, engaging, and qualifying new business opportunities, acting as a key entry point into Pristine’s sales pipeline. Key Responsibilities Proactively source, contact, and qualify leads across the following segments: • B2C (Residential), • B2B – One-Off Commercial Projects, • (e.g. restaurants, care homes, boutique hotels), • B2B – Supplier & Partner Network, • (e.g. interior designers, property developers, window manufacturers, estate agents), • Business Groups, • Community Groups Accurately capture and maintain the leads contact and project data within Pristine’s Lead Origination Tracker. Qualify prospects against agreed criteria and, once qualified, schedule appointments for meetings with Pristine’s management team. Your Gain Uncapped commission-only earnings Earn up to 20% commission on every lead you introduce that converts into a completed project. Commission is paid on successful outcomes only. Further details will be shared at interview stage. For context: a single B2C new-build project within our target demographic can be billed at £20,000+. This role is commission-only. Please apply only if this aligns with your risk appetite and earning goals. Real commercial and sales experience Develop strong commercial acumen through structured induction and hands-on, on-the-job training with Pristine’s experienced, market-leading team. • Highly transferable, practical skills Build capability in: • Market and opportunity research, • Creative and strategic lead sourcing, • Professional client communication (phone, email, and in person where required), • Accurate capture of client and project data Application Process Stage 1: Application & Screening • Register your interest by applying for this position., • To be considered, you must submit brief written responses to the following questions:, • What is one thing that genuinely sets you apart from other applicants?, • Why do you believe you can effectively find, contact, and qualify high-quality leads?, • Are you motivated by earning up to 20% commission? Why? Stage 2: Initial Interview • A virtual Teams interview to assess fit, mindset, and communication skills. Stage 3: In-Person Interview • Spend a day with the team at Pristine HQ, gaining firsthand exposure to our culture, standards, and ways of working. What Successful Applicants Receive • A complimentary Pristine window product (one window), once probation passed, allowing you to experience our craftsmanship first-hand. Perhaps the ultimate blackout blinds to enhance sleep quality. Quality sleep is proven to elevate both mental and physical performance., • Ad hoc, merit-earned rewards, recognising contribution, performance, and initiative., • Opportunities described above. Thanks Pristine Recruitment

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  • Dental Practice Manager
    Dental Practice Manager
    2 months ago
    £35000–£55000 yearly
    Full-time
    London

    Kensington Olympia Dental Clinic is a modern private dental clinic delivering high-quality care with a premium, patient-first experience. We are hiring a commercially minded Practice Manager to lead day-to-day operations, drive team performance, and consistently convert enquiries into bookings and treatment acceptance. This role is ideal for someone with strong dental practice management experience who is highly organised, and confident leading a sales-focused front-of-house and patient journey. The Role You will be accountable for clinic performance across: • Reception and patient journey, • Diary utilisation and capacity planning, • Conversion rates (enquiries → consultations → treatment), • Team standards, training, and accountability, • Operational compliance and smooth daily execution You will work closely with clinicians and leadership to ensure an excellent patient experience while maintaining strong commercial performance. Key Responsibilities Operations & Leadership • Lead the reception/admin team and keep the clinic running to a premium standard, • Own the daily schedule: appointment flow, clinician utilisation, and minimal downtime, • Implement and maintain SOPs, checklists, and high-performance routines, • Manage stock, labs, suppliers, and service contracts Sales & Growth (Core Priority) • Drive booking conversion from calls, WhatsApp, website leads, and walk-ins, • Ensure follow-up systems are executed daily (no lead left behind), • Track and improve treatment acceptance through confident patient coordination, • Coach the team on scripts, objection handling, and premium patient communication, • Monitor key performance metrics and report weekly performance with action plans People & Culture • Recruit, train, and performance-manage reception and admin team members, • Run daily huddles and weekly reviews, • Promote a calm, professional, accountable clinic environment Compliance & Quality • Ensure smooth compliance with clinic standards (policies, records, protocols), • Work with leadership to maintain quality, audits, and governance routines Requirements (Must Have) • Minimum 2+ years as a Dental Practice Manager or senior dental management role, • Strong understanding of private dentistry operations and patient journey, • Proven ability to increase conversion, fill diaries, and drive sales outcomes, • Highly organised with excellent attention to detail and follow-through, • Confident communicator (phone, WhatsApp, email, in-person), • Comfortable leading a team and holding standards firmly, • Experience in a premium/private clinic environment (London preferred), • Knowledge of dental software(DENTALLY)/CRM systems, • Experience implementing scripts, scorecards, and performance dashboards How to Apply Apply with: • Your CV and a short cover note answering:, • Your dental management experience (clinic type, team size), • One example of how you improved conversions/diary utilisation, • Your notice period and availability Language: Portuguese and Spanish (preferred)

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