Service desk analyst jobs in Lichfield - Page 3Create job alerts

We are currently recruiting for two IT Support Technicians to join a growing Service Desk function. Spotting recurring issues and contributing ideas to improve the service desk. Experience working on an IT Service Desk or in a technical support role.

If you’ve also worked in the following roles, we’d also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer. We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer

Service Desk Analyst (Customer Service Helpdesk)Location: Farnborough Business Park (Office based role)Working pattern: 4 days on / 4 days off shift pattern (Rotating shifts, 7am-7pm / 7pm-7am) Job type: Full time, PermanentCompetitive starting salary - Uncapped overtime options - 20% salary uplift

Are you passionate about delivering exceptional IT support and helping people resolve technical problems with confidence and clarity? If you thrive in a fast‑paced environment, have a natural ability to explain technical information in a simple and friendly way, and enjoy being the first point of

A leading IT solutions provider in Greater London is seeking a Service Desk Analyst to join its Professional Services team. Candidates should have a background in IT support, a passion for customer service, and the ability to thrive in a fast-paced environment.

This role is ideal for someone with at least 1 year of experience in a Service Desk or IT support environment, who is passionate about delivering excellent customer service and resolving technical issues efficiently. As an IT Service Desk Analyst, you will be the first point of contact for IT suppor

Insight Investment are looking for a Senior Service Desk Analyst to join our London office for a 12 month contract. A highly technical, multi-disciplined, desktop-focused role where the team is responsible for escalations from the Service Desk (1st Line Support), Video Conferencing Equipment, Printe

A leading asset management firm in London seeks a Service Desk Analyst for a 12-month contract. You will be the first point of contact for technical support, addressing a variety of IT issues while delivering exceptional customer service. The ideal candidate will have strong communication skills, cu

A leading financial services firm is seeking a Senior Service Desk Analyst for a 12-month contract in London. Key skills include knowledge of video conferencing technology and VDI systems, effective communication, and a strong focus on customer service.

A leading food service company is seeking a fluent Swedish-speaking Service Desk Analyst to provide first-point contact support for their internal users. Responsibilities include resolving non-critical incidents, maintaining service quality, and documenting actions in ServiceNow.

A leading food distribution company in the UK seeks a Service Desk Analyst fluent in English and Swedish. This full-time role involves providing level 1 support to internal users, resolving incidents, and ensuring excellent customer service. Candidates should have experience in IT support, knowledge

Appointment to a band 3 IT Service Desk Technician or band 4 IT Service Desk Analyst role depending on experience and skills. After achieving all KPIs you will become a band 4 IT Service Desk Analyst. Due to internal promotion we have an exciting gateway opportunity for a dynamic individual to join

We're seeking an experienced Lead Service Desk Analyst to head our technical support operations for our AI cloud infrastructure services. Lead and mentor the service desk team, ensuring rapid response to incidents and service requests. Work closely with the Corporate IT team to align service desk op

The Junior Service Desk Analyst supports efficient service desk operations while adhering to established IT, security, and corporate standards, and contributes to meeting defined SLAs and KPIs through accurate ticket handling and timely escalation. The Junior Service Desk Analyst provides first line

Are you passionate about delivering a high‑quality user‑centric service? As a Senior Service Desk Analyst, you will lead the Service Desk team, ensuring the smooth and efficient delivery of technical support across the organisation. As the Senior Service Desk Analyst, you’ll be responsible for

A leading technology company based in the UK is seeking a Service Desk Analyst to provide first-level support in a fast-paced environment. Candidates should have strong customer service experience and be familiar with troubleshooting.

A leading design firm in London is seeking a Lead Service Desk Analyst to ensure high-quality IT support across the practice. This role involves leading a team of Service Desk agents, overseeing day-to-day operations, and supporting major incidents. Join a fast-paced environment focused on user expe

A leading social landlord in Greater London is seeking a Service Desk Analyst to deliver high-quality ICT support. Successful candidates will possess experience in ICT support, strong customer service skills, and a proactive attitude.

A recruitment agency is seeking a Service Desk Analyst to join a mission-driven team in Gloucestershire.

To provide 1st & 2nd (when necessary) line support logging via Service Desk application. To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I. Experience of working in a Service Desk environment.

An award-winning IT Managed Service Provider in Greater London is seeking a 1st Line Service Desk Analyst to become the first point of contact for clients seeking technical support. You will diagnose and address first line issues while providing exceptional customer service.

We have an exciting opportunity for a Service Desk Analyst to join our Technology, Digital and Data team based in London!. Proven practical experience of working within a Service Desk or IT support team with a genuine interest in IT and a desire to develop a career in IT support. The role will focus

The Service Desk Analyst will be responsible for providing first-line technical support to managed service customers. Experience working in a Service Desk environment, preferably with a Managed Service Provider. Be sure to include a tailored CV and cover letter that highlights your relevant experien

Line Service Desk Analyst - responsibilities. Line Service Desk Analyst - requirements. You'll be joining a talented, dynamic Service Delivery team that is pivotal to the delivery of an excellent service.

We’re looking for a Service Desk Analyst to join our Professional Services team. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice, the first solution, and the first impression. Logging calls using service desk tools ITIL processes, working with

The role of IT Service Desk Analyst is to provide an outstanding service to colleagues at Forsters, dealing with incidents and requests, escalating as required. Capturing, logging and dealing with calls, emails and self-service actions to the IT Service Desk. Incident resolution may involve desk-sid

A leading asset management firm is seeking a Service Desk Analyst for their London office. The role ensures high-quality customer service by managing technical support and resolving various IT issues. The ideal candidate has customer service experience, technical problem-solving skills, and a willin

As Service Desk Analyst (South), you’ll be a key part of our central ICT Service Desk, providing 1st and 2nd line support to colleagues across the entire organisation. This is a hybrid, home‑based role, where most support is delivered remotely via our Service Desk. Because we support many sites,

A leading employment agency is seeking a Service Desk IT Analyst for a temporary contract in South Norfolk. The role involves being the first point of contact for IT support queries, delivering excellent customer service, and working within the ITIL framework.

Technical Service Desk Analyst. Are you looking to develop your career in a busy technical service desk environment where you will support customers, solve problems, and grow your technical skills through continuous learning?. You will work within a collaborative team, contributing to shared goals w

Sysco is recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Service Desk Analyst – Swedish Speaking. Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.

Lead Service Desk Analyst at Foster + Partners. Lead and support a team of Service Desk agents, driving strong performance and customer experience. Familiarity with ITSM tools such as ServiceNow or FreshService.

Reporting to the Service Desk Shift Leader the successful Service Desk Analyst willprovide first level customer support and ownership of all incidents and requests. Whether you’ve worked on a service desk, helpdesk, in retail, or any busy customer-facing role, you’ll already have the kind of exp

Are you passionate about delivering a high‑quality user‑centric service? As a Service Desk Analyst, you will be an essential part of the Service Desk team, ensuring the smooth and efficient delivery of technical support across the organisation. Previous experience in a similar Service Desk or IT

This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead, mentoring one member of the team. Two years plus of working in an IT service desk environment with good technical skills in:. Hardware - des

A leading sports technology firm is seeking a Service Desk Analyst II to provide end-user hardware and software support within a world-class support team. Responsibilities include triaging service requests, maintaining onboarding documentation, and ensuring adherence to best practices in a fast-pace

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Service Desk Analyst - French Speaking. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone,

Candidates should have experience in Service Desk environments and be familiar with ServiceNow and Microsoft Office365. A leading food distribution company in the UK is seeking a Service Desk Analyst who is fluent in English and French. This full-time role involves providing first-level support for

The role of IT Service Desk Analyst is to provide an outstanding service to colleagues at Forsters, dealing with incidents and requests, escalating as required. Capturing, logging and dealing with calls, emails and self-service actions to the IT Service Desk. Incident resolution may involve desk-sid

One of our blue chip clients are looking for a number of Service Desk Analysts to join the team on a long term programme of work. The IT Service Desk Analyst will be the first point of contact for providing technical support to the accounts designated users. Responsibility for troubleshooting IT rel

A business management firm based in the Greater London area is looking for a Junior Service Desk Analyst to provide first line technical support. This role involves assisting end users with common incidents and IT service requests, focusing on customer experience and technical skill development.

Service Desk Analyst vacancy in Gloucestershire (279DM). As a Service Desk Analyst, you’ll be on the front line of network defence and performance — ensuring system uptime, responding rapidly to incidents, and strengthening the backbone of the company’s digital operations. Are you a problem‑

Log calls using service desk tools, follow ITIL processes, and work within these frameworks to deliver customer service levels above 90% and manage incidents to achieve first‑call resolution and other company KPI’s. Service Desk Analyst – Hospitality Team. Wanstor stands at the forefront of th

Candidates should have experience in 1st Line or Service Desk support, knowledge of Windows servers, and familiarity with MS Service Centre support tools. A leading recruitment agency is seeking a Service Desk Analyst for a position in Bracknell, England.

Candidates must have a previous track record of performing a Service Desk Analyst role, ideally with a proven knowledge and understanding of how these align with ITIL processes. Essential experience in ServiceNow ticketing systems, triaging and escalation of Service Desk processes. Proven experience

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Service Desk Analyst - Swedish Speaking. Good experience in a Service Desk or similar IT support environment.

A leading ICT service provider is seeking a Service Desk Analyst to provide 1st and 2nd line support for colleagues. Ideal candidates will have experience in customer service and ICT support, a solid understanding of modern technology, and a proactive attitude.