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Service Desk Analyst (Customer Service Helpdesk)Location: Farnborough Business Park (Office based role)Working pattern: 4 days on / 4 days off shift pattern (Rotating shifts, 7am-7pm / 7pm-7am) Job type: Full time, PermanentCompetitive starting salary - Uncapped overtime options - 20% salary uplift

A leading ICT service provider is seeking a Service Desk Analyst to provide 1st and 2nd line support for colleagues. Ideal candidates will have experience in customer service and ICT support, a solid understanding of modern technology, and a proactive attitude.

My client is looking for a Service Desk Analyst to work across multiple accounts within a shared service. If you are interested in discussing this Service Desk Analyst role further, please. Experience working in 1st Line or Service Desk support.

A leading asset management firm in London is seeking a Service Desk Analyst for a 12-month contract. The successful candidate will be the first point of contact for technical support, handling IT issues and ensuring high-quality customer service.

A leading tech company in Greater London is seeking a Service Desk Analyst to ensure efficient delivery of technical support across the organization. The successful candidate will engage in resolving service requests, acting as the first point of contact, and following ITIL-aligned procedures.

KEY REQUIREMENTS (any of the following roles will be accepted): IT Support Technician, Customer Service Agent, Technical Support Engineer, Customer Support Analyst, Service Desk Technician, First Line Support Engineer, Service Desk Analyst, Customer Service Advisor, Junior Tech Support Analyst, Trai

As Service Desk Analyst (South), you’ll be a key part of our central ICT Service Desk, providing 1st and 2nd line support to colleagues across the entire organisation. Because we support many sites, the Service Desk is split geographically. However, day‑to‑day, you’ll be very much part of th

A growing technology firm in St Albans is seeking a Junior Service Desk Analyst. This entry-level role offers the opportunity for career growth in IT with a focus on customer service and technical support.

A technical recruitment agency is seeking a Technical Service Desk Analyst in Bromsgrove, offering a hybrid work model with 3 days in the office. Ideal candidates will possess strong communication and problem-solving skills, and preferably relevant experience or certifications in ICT service deliver

Logging incidents and service requests in the service management tool.

A leading recruitment agency is seeking an IT Service Desk Analyst located in Barrow-in-Furness. The successful candidate will have at least two years of experience in an IT service desk, providing 1st and 2nd line support.

University Placement Year - Service Desk Analyst (Starting Summer 2026). Service Desk Analyst - Placement year. Our service desk analyst roles are one of the many entry points into a career in IT.

As a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you are here to join our world-class support team. Help onboard new service desk analysts and personnel. Help ensure that processes used by the service desk team are well-documented and communicated.

Experience providing Help Desk, desktop or trade‑floor support in a customer‑facing environment. As a Service Desk team member, you provide face‑to‑face support for staff across the organisation, including our trading teams, ensuring technology issues are resolved quickly and professionally.

A leading IT Services Consultancy in the UK is seeking a Service Desk Agent to provide first line support and manage incident responses. Responsibilities include responding to inquiries, triaging incidents, and maintaining records within ServiceNow.

Manage and resolve incidents and service requests logged through Service Desk platforms ensuring high customer satisfaction. Seeking a Senior Service Desk professional with 3 to 5 years of experience to deliver expert support and management of IT service requests and incidents. Provide high-quality

A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst - Permanent - London - £49,000 per annum. Log, categorise, and manage incidents and service requests received via calls, email, and self-service tools.

A local government agency is seeking an experienced ICT Support Analyst to join their ICT Service Desk Team. A strong background in customer service and ICT systems is required.

A leading provider of software solutions is seeking a customer-focused Support Analyst to join the Client Services & Support Team.

As an IT Service Desk Analyst, you will be responsible for logging, categorising and prioritising IT incidents and service requests, providing first-line technical support and ensuring requests are handled in line with agreed SLAs. Service Desk Analyst - 1st Line Support - York Offices. Previous 1st

A leading utilities provider in the Sussex area seeks a Service Desk Analyst for a temporary role of 6 months. Strong customer service skills and adaptability are key, along with knowledge in using tools like ServiceNow and Active Directory.

If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Engineer, Systems Analyst, Helpdesk Analyst, Technical Support Specialist, Service Desk Technician. As a Service Desk Application Support Analyst you’ll help customers with a wide range of technical queri

IT Service Desk Analyst – Global Law Firm. I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. Legal Services, Law Practice, and Professional Services.

A leading asset management firm is seeking a Service Desk Analyst for their London office. The role ensures high-quality customer service by managing technical support and resolving various IT issues. The ideal candidate has customer service experience, technical problem-solving skills, and a willin

We’re looking for a Service Desk Analyst to join our Professional Services team. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice, the first solution, and the first impression. Logging calls using service desk tools ITIL processes, working with

The role of IT Service Desk Analyst is to provide an outstanding service to colleagues at Forsters, dealing with incidents and requests, escalating as required. Capturing, logging and dealing with calls, emails and self-service actions to the IT Service Desk. Incident resolution may involve desk-sid

As Service Desk Analyst (South), you’ll be a key part of our central ICT Service Desk, providing 1st and 2nd line support to colleagues across the entire organisation. This is a hybrid, home‑based role, where most support is delivered remotely via our Service Desk. Because we support many sites,

Candidates should have experience in 1st Line or Service Desk support, knowledge of Windows servers, and familiarity with MS Service Centre support tools. A leading recruitment agency is seeking a Service Desk Analyst for a position in Bracknell, England.

Technical Service Desk Analyst. Are you looking to develop your career in a busy technical service desk environment where you will support customers, solve problems, and grow your technical skills through continuous learning?. You will work within a collaborative team, contributing to shared goals w

Sysco is recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Service Desk Analyst – Swedish Speaking. Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.

Lead Service Desk Analyst at Foster + Partners. Lead and support a team of Service Desk agents, driving strong performance and customer experience. Familiarity with ITSM tools such as ServiceNow or FreshService.

Reporting to the Service Desk Shift Leader the successful Service Desk Analyst willprovide first level customer support and ownership of all incidents and requests. Whether you’ve worked on a service desk, helpdesk, in retail, or any busy customer-facing role, you’ll already have the kind of exp

Are you passionate about delivering a high‑quality user‑centric service? As a Service Desk Analyst, you will be an essential part of the Service Desk team, ensuring the smooth and efficient delivery of technical support across the organisation. Previous experience in a similar Service Desk or IT

We are seeking an enthusiastic and proactive Junior Service Desk Analyst with a passion for IT, technology and customer service. Hybrid working – 1 day per week working from home (after 6 months service); up to 1 week fully remote per year (after 6 months service). No Service Desk/IT work experien

This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead, mentoring one member of the team. Two years plus of working in an IT service desk environment with good technical skills in:. Hardware - des

A leading sports technology firm is seeking a Service Desk Analyst II to provide end-user hardware and software support within a world-class support team. Responsibilities include triaging service requests, maintaining onboarding documentation, and ensuring adherence to best practices in a fast-pace

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Service Desk Analyst - French Speaking. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone,

Candidates should have experience in Service Desk environments and be familiar with ServiceNow and Microsoft Office365. A leading food distribution company in the UK is seeking a Service Desk Analyst who is fluent in English and French. This full-time role involves providing first-level support for

The Junior Service Desk Analyst supports efficient service desk operations while adhering to established IT, security, and corporate standards, and contributes to meeting defined SLAs and KPIs through accurate ticket handling and timely escalation. The Junior Service Desk Analyst provides first line

A leading technology company based in the UK is seeking a Service Desk Analyst to provide first-level support in a fast-paced environment. Candidates should have strong customer service experience and be familiar with troubleshooting.

A leading design firm in London is seeking a Lead Service Desk Analyst to ensure high-quality IT support across the practice. This role involves leading a team of Service Desk agents, overseeing day-to-day operations, and supporting major incidents. Join a fast-paced environment focused on user expe

A leading social landlord in Greater London is seeking a Service Desk Analyst to deliver high-quality ICT support. Successful candidates will possess experience in ICT support, strong customer service skills, and a proactive attitude.

Are you passionate about delivering a high‑quality user‑centric service? As a Senior Service Desk Analyst, you will lead the Service Desk team, ensuring the smooth and efficient delivery of technical support across the organisation. As the Senior Service Desk Analyst, you’ll be responsible for

If you've also worked in the following roles, we'd also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer. We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT

To provide 1st & 2nd (when necessary) line support logging via Service Desk application. To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I. Experience of working in a Service Desk environment.

A recruitment agency is seeking a Service Desk Analyst to join a mission-driven team in Gloucestershire.

We have an exciting opportunity for a Service Desk Analyst to join our Technology, Digital and Data team based in London!. Proven practical experience of working within a Service Desk or IT support team with a genuine interest in IT and a desire to develop a career in IT support. The role will focus

Line Service Desk Analyst - responsibilities. Line Service Desk Analyst - requirements. You'll be joining a talented, dynamic Service Delivery team that is pivotal to the delivery of an excellent service.