1st Line Service Desk Technician - Gloucester
17 hours ago
Gloucester
? Gloucester | ? Up to £28,000 An exciting opportunity has opened for a 1st Line IT Service Desk Engineer to join a high‑performing IT team within a rapidly growing Managed Service Provider based in Gloucester. This is a fantastic chance for someone currently working in a 1st line or junior IT support role who is looking to step up and develop their career in a fast‑paced MSP environment . You'll gain hands‑on exposure across a broad range of technologies, from day‑to‑day service desk support through to live infrastructure project work . As a 1st Line IT Service Desk Engineer, you'll be the first point of contact for users, delivering outstanding customer service while resolving technical issues efficiently and professionally. You'll be involved in: • Providing 1st line support across a busy service desk, • Logging, categorising and prioritising incidents and service requests, • Troubleshooting and resolving technical issues, • Ensuring users are kept informed and SLA targets are met, • Building, installing and configuring hardware and software, • Supporting live infrastructure and project work alongside senior engineers, • Previous experience in a 1st line IT support or Service Desk role, • Strong customer service and communication skills, • Office 365 support and administration, • Experience with Outlook and email support, • Exposure to SharePoint, Teams, Azure queries, • Basic knowledge of InTune, • A proactive attitude and eagerness to learn and progress, • Competitive salary up to £28,000, • Holiday allowance, • Company pension, • Profit share scheme, • Microsoft training courses and certifications ? Apply below to find out more. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. Job Tenure: Permanent Salary: Up to £28000 per annum + Pension, bonus, social events Location: Gloucester, Gloucestershire