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  • Welfare Officer
    Welfare Officer
    2 days ago
    £15 hourly
    Part-time
    London

    Incipio curates beautiful spaces with vibrant atmospheres for great times. The Welfare Officer's role is to work closely with the Management Team, on peak shifts, ensuring all guests and team are safe. This includes ensuring any vulnerable guests are looked after and supported, any intoxicated guests are safely escorted from the venue, identifying and reporting drug use, supporting the team with refusal of service, ensuring there is water for guests to drink and reporting on all Safety Security and Licensing activities. WHAT YOU'LL BE GETTING UP TO Monitor all guests within the venue, identifying any guest who may show signs of vulnerability through: o Intoxication (slurred speech, unsteady on their feet, sleeping, vomiting etc) o Unwanted attention o Being left alone by friends / colleagues o Limited access to phones/ internet to book transport o Showing signs of distress Support the Bar Team after refusal of alcohol sales are made and / or guests are asked to leave by Door Supervisors. Ensure the guest involved is: o Taken to the nominated welfare space, away from loud music and crowds o Reunited with friends or colleagues o Offered water o Offered support in getting home (i.e. by booking a taxi, escorting them to local transport links etc) o Able to leave the venue without risk of personal injury Support the Manager on duty and SIA Door Supervisors during the dispersal period, monitoring guests as they leave the premises and offering support to guests as required Log all interventions of welfare in the 'Welfare Log' at the close of business. This must include the time, details of the support offered and the resolution. These must be checked by the duty manager and cross referenced against all refusal of alcohol sales Who You Will Be: WAVE Trained Caring and empathetic A great communicator Have a calm head in what can be overwhelming situations Someone with experience within late night bars / venues as either an operator or security Strong spatial awareness Friendly, approachable and helpful Able to multitask Be extremely reliable, trustworthy and have integrity Benefits & Best Bits Transparent and fair TRONC Payments Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio Referral Bonus: refer a friend and once they have passed their probation you receive a bonus Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows Company awards to celebrate team and regular events Incipio FC + Seasonal Socials Enhanced Maternity, Paternity and Adoption leave 50% discount for food and drink in all of our venues Equal Opportunities Employers We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

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  • Night Hotel Manager
    Night Hotel Manager
    5 days ago
    £32000 yearly
    Full-time
    London

    Night Manager – The Megaro Collection Kings Cross The Megaro Collection encompasses 3 distinctive hotels ranging from our 61-bedroom 3 hotel The California, our 33-bedroom and 8 apartments 4 Boutique townhouse The Gyle, and our 49-bedroom 5*property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience. We are now ready to enlarge our family, and we are looking for an experienced Night Manager who is a super user of Guestline PMS (Rezlynx), which is a must to be considered for the role. The Hotel Manager will be working on-site 4 days a week, with 4 days off, managing the guest experience from check-in to check-out, as well as being responsible for all health and safety, fire safety, and food safety compliance for all three properties. The Night Manager will be responsible for ensuring night audits, closing end of day, and reconciliation is completed correctly and according to company standards and procedures. The Night Manager will be fully responsible for the night receptionist team members, ensuring the property is running smoothly and the highest of customer service is delivered. The Night Manager will have an excellent command of English, both verbal and written; will be an expert in Health & Safety and Security (SIA qualification would be ideal but not a must to be considered for the role). The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5-star service and guest journey. The role requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times, so communication is key. The Night Manager will: • Possess comprehensive knowledge of the company PMS system, Guestline (Rezlynx)., • Possess excellent presentation and interpersonal skills., • Skilled in checking arrivals lists, credit limit reporting and cash handling., • Knowledge of standard PC packages and computerized reservations systems., • Proficient in handling general clerical and administrative tasks., • Coordinate with fellow Night Manager to ensure seamless operations and effective handover of tasks and information., • Be flexible, will have great attention to detail., • Possess the ability to work independently., • Excellent command in English, both in oral and written., • Be extremely knowledgeable about the company services, standards & products., • Be proficient in night audit duties, including running reports, closing the end of day, and ensuring reconciliation is completed to company standards and regulations., • Be commercially and financially astute., • Provide exceptional customer service and unforgettable experience., • Possess a strong know-how in health and safety policies and procedures., • Be truly passionate about guests’ journey and will possess great attention to details. If you are looking for a vibrant yet high-end operation, no need to look any further. Apply today and begin a new adventure with us.

    Immediate start!
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  • Event Steward
    Event Steward
    25 days ago
    £14.8–£17 hourly
    Part-time
    London

    Jacob Bee Noble Group is looking for reliable and professional Event Stewards to work across a variety of exciting events and venues. Please read this until the end! Whether you are looking to begin a career in the events industry or gain valuable experience in customer-facing roles, this is a great opportunity to join a growing and supportive team. What We Offer: • Pay rates from £14.80 per hour, • Free training provided, • Flexible working patterns to suit your availability, • Opportunities to progress into security and supervisory positions, • Work at concerts, sporting events, festivals, stadiums, and more Role Responsibilities: • Welcoming guests and providing a professional first impression, • Assisting attendees with directions, seating, and general enquiries, • Managing queues and maintaining organised entry and exit routes, • Supporting safe crowd movement throughout the venue, • Monitoring designated areas and reporting concerns to supervisors, • Helping maintain a safe, secure, and enjoyable environment for all visitors, • Carrying out ticket checks and supporting access control procedures, • Assisting during incidents or emergency evacuations when required, • Working closely with colleagues, supervisors, and venue staff, • Representing the company with professionalism and excellent customer service at all times Requirements: • Positive attitude and strong communication skills, • Reliable, punctual, and professional presentation, • Ability to work well within a team, • Flexible approach to shifts and event work, • SIA licence not required (although beneficial) No previous experience is necessary as full training can be provided for the right candidates. Apply today and become part of a professional events team with Jacob Bee Noble Group Limited.

    No experience
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