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Process invoices and credits within agreed SLA's for stock, DD and overhead * Monitor and manage debit balances, rebates and GRNI (goods received not invoiced) * Liaise with key internal/external ...

Work with our Pre-Sales & Technical team to ensure that all customer requests for design and quotations are in line with SLA expectations * Ensure that all activity and projects are managed ...

Ensuring that client work is completed with SLA's and deadlines * Handling more complex pension tasks such as calculations and scheme project work * Being a point of contact for a portfolio of ...

Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs * Ongoing development planning to drive performance through effective communication and ...

Serve as the point of contact for all contract and client queries, ensuring a two-hour SLA through RT queues. * As part of the team rota, provide cover for payroll administrative duties. * Achieve ...

Ensuring that the BrightHR Payroll onboarding SLA is adhered to at all times. * Managing customers to supply all data to the Onboarding Team in a timely fashion, in order to meet the agreed go live ...

Preferred Skills: • Familiarity with service management tools (e.g., ServiceNow, Jira, Zendesk). • A good understanding of SLA/KPI tracking and reporting. • Knowledge of ITIL framework or ...

Achieve and maintain relevant KPIs and SLA's * Work with talented people who are deeply engaged in solving problems * Strive for happiness in work from knowing that the customer loves the product we ...

Diagnose and resolve all hardware/software, desk top & telecoms problems within the agreed SLA's * Responsible for ensuring all complex daily task/checks are complete Essential * Proven desktop ...