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Service Relationship Manager Salary Range: 80,000.0 GBP - 90,000.0 GBP Location: Watford 4 days/week in office Required Skills & Experience Strong experience (5+ years) in a Service Relationship Manager, Service Delivery Manager or IT Service Manager role. • Solid working knowledge of ITIL (v3 or v4) and practical experience applying ITIL principles in a live service environment., • Experience managing complex, mission-critical B2B technology services, ideally in regulated or high-availability environments., • Comfortable working across technical teams, with a good understanding of software platforms, infrastructure and operational support models., • Proven ability to build trusted customer relationships and operate confidently with senior stakeholders., • Strong analytical skills, able to interpret service data and turn insight into improvement actions., • Excellent communication and stakeholder management skills., • Fluent in English, both written and verbal., • ITIL certification is strongly preferred (Foundation minimum; higher levels a plus). Job Description This role is accountable for owning the end-to-end service relationship with assigned customers, acting as the single point of accountability for service quality, performance and continual improvement. Operating within an ITIL-aligned service management framework, you will work closely with customers and internal teams to ensure services are delivered in line with agreed SLAs, drive continual service improvement (CSI), and build trusted, long-term partnerships based on transparency and outcomes. Own and manage the service relationship with assigned customers, acting as the primary point of contact for all live service matters. • Represent the customer within Scientific Games, ensuring service performance, risks and improvement opportunities are clearly understood and acted upon. • Lead and maintain ITIL-based service governance, including service reviews, SLA reporting, KPI tracking and escalation management. • Develop, agree and track Continual Service Improvement (CSI) plans, driving measurable improvements in service quality, resilience and customer satisfaction. • Coordinate with internal teams across service operations, engineering, infrastructure, testing and delivery to resolve incidents, problems and service risks. • Ensure timely and effective handling of incidents, problems and major service events, including customer communication and post-incident reviews. • Monitor service performance trends and proactively identify risks, dependencies and improvement opportunities., • Support service onboarding, transitions and changes, ensuring customers experience smooth and controlled service evolution.

Role: Helpdesk Manager (entry‑level management, will become more of a mentor) Location: Kings Langley (Watford area) Working pattern: 6 months fully on site, then moving to 1 day per week WFH This is a hands-on, user-facing Helpdesk role with clear management progression. Initially an individual contributor / escalation point, but with eventual direct reports and responsibility for mentoring early‑careers staff. They typically hire grads into the service desk and develop them into wider areas, so they want someone confident coaching and helping people find their feet. High-level responsibilities include: • User-facing helpdesk support, onboarding & offboarding, • Acting as escalation point for the service delivery team, • SLA reporting, customer satisfaction reporting & improvement, • Hardware lifecycle management, • Windows & Mac (Linux nice to have), • AD (on-prem & Azure), VPN, Anti-Virus, • Ticketing systems, • Knowledge base / FAQ (Confluence + internal system “Nebula”), • Audio & Visual support (liaising with provider), • Virtual Machine management, • Strong stakeholder management

Mobile Maintenance Electrician Watford / St Albans / High Wycombe £40,593.78 +8% SLA (salary including on call standby 1:4 + £1,500 competency payment) Permanent My client is on the lookout for an experienced Maintenance Electrician to join the team. You will have the opportunity to work on one of their leading supermarket contracts. The role will involve maintaining and repairing a range of electrica...

A recruitment consultancy in Harrow is seeking a Financial Administrator.

A leading recruitment agency in the UK is seeking a Sales Admin Team Leader to manage the bridging sales administration function. The role involves overseeing the sales administration team, onboarding new team members, and ensuring sales objectives are met. This is a full-time position with opportun

Job Title: Area Site Technician Location: Home Counties - Watford / St Albans / High Wycombe Contract Type: Permanent Working Hours: 40 Hours Per Week Salary: £40,593.78 Total Salary + 8% SLA (Inclusive of Standby (1:4 x 13 Periods) & Competency Payment) An exciting opportunity has emerged for a experienced Mobile Maintenance Electrician to join our company to work with one of our major UK supermarket clients. The role will involve maintaining and repairing a range of electrical, mechanical and catering equipment in retail outlets, undertaking regular planned store visits to complete reactive work, PPMs and minor repairs as requested by the customer. Key Responsibilities: • Complete the Planned Preventative Maintenance (PPM) schedule within agreed timescales and to ensure all necessary paperwork is completed accurately., • Deliver reactive and planned catering and bakery equipment maintenance, • Conduct emergency lighting and fire alarm tests and repairs., • Complete general repairs and maintenance to customer sites as designated by City management., • Identify non-repairable faults in plant and machinery and promptly advise the Line Manager of findings, with recommendations regarding suitable replacement. Qualifications / Experience: Essential • NVQ Level 3/City and guilds 236 Part 1 + 2 or equivalent in electrical installation/Maintenance., • City and Guilds 18th Edition., • AM2 / 2391 An additional £1,500 competency payment will be added to the basic salary upon completion of electrical fault training for catering and bakery equipment. The training, provided by the employer during the probation period, includes two one-week training blocks. The ideal candidate: • Full driving license., • Experience using a PDA system., • Ability to maintain and repair a wide range of electrical and mechanical equipment, e.g. commercial catering/bakery., • Carried out PPM and reactive maintenance within a similar retail environment. What We Offer: At City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives. From exclusive perks to valuable rewards, we are committed to ensuring our team feels valued, motivated, and empowered. Our benefits include: • 33 Days Holiday (Inc. Bank Holidays), • Private Pension, • HealthShield Cashback Plan - Reclaim part of your dental/optical costs., • OneCity Employee Discount Platform, • Employee Value Awards up to the value of £250, • Access to Costco Personal Membership Subscription, • Mental and Physical Health Services (Wisdom, Thrive, SkinVision), • Electric Car Scheme (Criteria Applies), • First Bus Commuter Club Discounted Bus Travel

Our client is one of the worlds leading data centre specialists who maintain data centres in the UK, Europe and World Wide. They now have an opportunity for a M&E Shift Engineer to join the team on a permanent basis. The Responsibilities: • Maintaining and keeping in good repair, the buildings mechanical & electrical systems along with all associated component parts of Data Centres. * Routine tests, checks and record keeping for all the buildings systems * Maintain water systems and all records to the highest standard in accordance with L8 Legislation. * Undertake daily walk rounds of client areas and plant rooms to note and rectify any defects and to maintain Plant rooms in a clean, tidy and safe condition. * Liaise and arrange sub contractor support and effectively manage and control all sub-contractors, including cleaning. * To monitor the buildings environmental temperature, humidity, and space conditions and ensuring that they are maintained in accordance with the business requirement * To monitor and adjust as deemed necessary, the building management systems (BMS) to control the buildings HVAC to optimal levels of efficiency. * Provide rapid and effective response to customer and helpdesk calls and defects. * Provide innovative solutions to improve building, plant and system energy efficiency. * Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. * Keep the Shift Manager and Operations Manager briefed on all issues and progress. * Raise hazard, incident and flash reports * Use the Log Book System to store all records and certification for the site. * Manage defects to completion; including full investigation, sourcing materials, provision of quotes, raising of Purchase Orders and arrangement of rectification. They are looking for a Shift Engineer. Salary upto £53,000 Continental Shift (4on, 6off, 4on, 4off, 6on, 4off......14 shifts per 28 days) Overtime Available at 1.5x hourly rate Pension 20 Shift Days Holiday Cycle to work Scheme Life AssuranceThere will also be a great opportunity to progress within supervisory and management positions etc. To be considered for the post you will need to have relevant electrical qualifications and experience in a similar role carrying out building services maintenance in a critical environment. City and Guilds, NVQ or equivalent is essential, previous experience with HV in a Data Centre. This job involves the maintenance and upkeep of the building systems, AHUs/ Lighting/Power/UPS/HV/Generators/Cooling systems/BMS/Faultfinding etc. The HV ticket doesn't necessarily need to be in date. If you would like to be considered for this incredible job opportunity, apply now online or contact Tarik Bell-Ross on (phone number removed) / (url removed) RG Setsquare is acting as an Employment Agency in relation to this vacancy

Service Dispatch Coordinator Watford | Hybrid (3 days office / 2 days home) £29,000 – £32,000 DOE + benefits Permanent Overview We are recruiting for a Service Dispatch Coordinator to join a busy and fast-paced service operations team based in Watford. This role is central to the coordination of field service activity, ensuring engineers are efficiently dispatched, service requests are processed within SLA timeframes, and all service administration is accurately maintained across ServiceMax and SAP. You will act as a key link between customers, engineers, and internal teams, ensuring high-quality service delivery and accurate system management at all times. Key Responsibilities Dispatch Field Service Engineers in line with SLA requirements (including urgent work orders within tight timeframes) Manage service contracts, work orders, quotations, and invoicing via ServiceMax and SAP Coordinate preventative maintenance schedules, installations, and reactive service calls Process service billing including credit/debit notes and re-invoicing where required Order and coordinate delivery of spare parts to engineers and customers Maintain accurate and up-to-date customer and service records across CRM systems Liaise daily with customers, engineers, sales, and technical support teams Support service contract renewals and ensure documentation accuracy Monitor and manage resource scheduling to optimise engineer utilisation Ensure data integrity and compliance across all service systems Support reporting requirements including service performance and SLA tracking Candidate Requirements Previous experience in a Service Administration, Service Coordination, or Dispatch role Strong working knowledge of ServiceMax and/or SAP is essential Experience in a technical, engineering, or field service environment preferred Strong organisational skills with the ability to manage competing priorities Excellent communication skills (internal teams + external customers) High attention to detail and accuracy in data and system management Confident IT user, particularly Excel and Outlook Desirable Experience Working within SLA-driven service environments Exposure to field engineering scheduling or logistics coordination Experience managing service contracts or billing processes Benefits Hybrid working (3 days office / 2 days remote) 25 days holiday + birthday leave Private healthcare & dental cover Pension scheme Supportive and collaborative team environment Strong training and development on ServiceMax / SAP systems Apply now or message me directly to find out more

Established in 2005, our client has grown to become one of the largest non bank lenders in the UK. They are a leading provider of specialist mortgages and property finance, helping homeowners, landlords and property investors achieve their financial goals. Specialising in creating integrated lending solutions across the property investment lifecycle, encompassing acquisition, planning, development and sale. Through continued growth, an oppotunity has opened up for an experience Mortgage Business Development Manager - specifically Bridging Finance. As a Telephone Business Development Manager, you will be responsible for creating, managing, and developing relationships through proactive telephone contact with a number of intermediaries within your allocated region based on postcode allocation. The role involves working collaboratively with a field based BDM to hit Buy to Let and Bridging regional targets and is focused on promoting to new and lapsed businesses as well as handling key account management. • To create, manage and develop relationships with introducers to achieve new business targets., • Have expert knowledge of the BTL and Bridging products, criteria, process and USPs to be able to assess enquiries, produce terms and progress these into applications within SLA’s., • Work alongside the regional field BDM to manage intermediaries within the region in order to maximise sales opportunities., • Speaking to the introducers and handling new business enquiries., • Ensuring that any reports/CRM system is kept up to date, accurately recording the discussions/activities., • Ensure that the products are front-of-mind and that all intermediaries are updated about new products and features., • Ensure up to date knowledge of firm’s products and criteria which is essential to the role., • Ensure up to date knowledge of competition (e.g. products, criteria, etc) which is essential to the role., • Maintain knowledge of general market as applicable/where enables and/or impacts sales e.g., basic mortgage definitions, current mortgage market trends/news., • Key tasks include:, • Proactivity calling new/existing/lapsed intermediaries to engage them with the BTL & Bridging products, • Carry out thorough fact find with the intermediary to asses the size of the opportunity and identify appropriate firms to work with the field BDM, • Book meetings with intermediaries via teams to present the BTL & Bridging proposition and our USPs, • Assess enquiries via telephone and email and identify sales opportunities, develop expertise in deal structuring in order to produce terms/quotes, • Understand and be able to articulate the product features and benefits across both BTL & Bridging products including but not limited to, products available, rate/fee options, loan calculations, • Follow up on terms issued (bridging) and deals agreed (BTL) within SLA in order to progress them into applications, handling objections in order to win the deal, • Make introductions to new firms registering via broker support, ensure they are aware of key contacts for enquiries/support in that region, • Keep intermediaries informed on changes to our BTL & Bridging products, including but not limited to criteria, pricing, processes via telephone or email, • Support field BDM with firms when they are on the road/in appointments to ensure our excellent service proposition is not affected, • Ensure all activity is logged in Hubspot (our CRM system) Skills and Competencies: • Pass internal competency tests post induction., • Good telephone manner and able to article yourself well., • Able to successfully build relationships., • Ability to multi-task to ensure SLA's are met., • Confidence to pursue leads and overcome objections., • Excellent call handling, listening, and influencing skills. Knowledge and Qualifications: • Previous experience within a sales role would be highly desirable., • Knowledge of bridging finance and/or buy to let finance preferable., • PC Literate with a good knowledge of Outlook, Word, Excel and PowerPoint. Personal Attributes: Ability to analyse and present complex information in a clear, relevant and interesting way. Self-motivated and enthusiastic with the drive to succeed and deliver results. Strong communication both written and verbal. Proactive team player - ability to work on own initiative, solo and as part of a team. Punctual, well organised with good administration skills

Senior Service Engineer Commercial Coffee Machines - London Watford, Chelmsford, Luton, Croydon £44,000 - £48,000 Basic Salary + £2k London Weighting (within M25) +Van / Oyster Card + Overtime + Bonus Have you supported a field based team before? Familiar with electromechanical products? Used to working in an SLA focused, fast paced environment? Looking for a more senior position? Enjoy coffee (not essential)?Our client is looking for 2x Senior Service Engineers to join their expanding team in the South East and London. Great training opportunities and a chance to further develop your career and leadership style. Your Role as a Senior Service Engineer: You'll be a primary point of contact for a small team of service engineers, helping them with technical queries. Helping drive best practices, strong first fix-rates and carrying out some joint visits with the team. Provide 1st line support to customers when needed. You'll still be hands-on, carrying out planned service and reactive maintenance to customers coffee and drinks machines. Escalate issues, concerns and training points to your RSM when needed. Reporting to the Regional Service Manager and Service Operations Manager Monday - Friday, daytime hours + 1-in-4 weekends.Ideal Background for the Senior Service Engineer Position: You really need some previous team leadership experience working withelectromechanical systems. Ideally coffee and drinks machines but training can be provided for the right candidate. You'll have worked in fast paced environments with emphasis on SLA's and KPI's. Empathetic and customer focused. A good sense of humour. Strong communication skills. A love for coffee is advised but not essential here! Full UK drivers' licence and right to work in the UK indefinitely as no sponsorship will be provided. Willing and able to travel to customer sites in and around the South East and Central London.The Company recruiting for the Senior Service Engineer: A rapidly growing and expanding coffee and drinks service provider. Strong customer service offering: a company who take pride in their work. A casual office environment. Longer term progression opportunities.The Package for the Senior Service Engineer: £44,000 - £48,000 basic salary, depending on experience. A further £2k per year if residing within the M25. Company Van / Oyster Car & Tools. Uncapped overtime available. Flexibility of working extra weekends or working separate days on weekends. On-going training Life, medical, and dental insurance. 25 days holiday plus statsPlease apply for this job online if you are interested and feel you fit the above criteria. Dave is the main point of contact for the role. INDENG

The company hold a leading market share in the supply and maintenance of Bespoke electromechanical products The role will cover mainly the M1 corridor, so ideally you will be based around Reading, Watford or Luton Main Responsibilities: • Aiming to be onsite at your first call of the day by 9am, • Having a flexible attitude towards long distances and staying away from home overnight as required, • Clearing all quarterly PM’s on individual areas, • Assistance with clearing PM’s on vacant areas with the aim of achieving a company quarterly zero PM position, • Achieve and maintain company breakdown SLA targets, • Diagnose and repair faults, in an efficient, timely and cost-effective manner, • Achieve and maintain a minimum 75% first time fix rate, • Respond to urgent requests for assistance out of area as required Skills: • Good electrical/mechanical knowledge with good understanding of electronics, • Good fault diagnosis skills and structured approach, ability to prioritise and allocate tasks as required, • Good fact-finding skills, • Good commercial awareness, • Aim to achieve quarterly/yearly supplies and contribution sales targets, • Aim to achieve a good level of lead generation, • Structured and organized approach, • Competent use of PC’s and e mail, • Good interpersonal/empathy building skills, • Good presentation and communication skills Salary - up to £35,000 OTE £37,000 + Car, Phone, Laptop

A technology consulting firm in the United Kingdom is seeking an IT Infrastructure Support Engineer to join their Operations team.You will focus on monitoring and troubleshooting incidents using advanced tools like OpsView and Splunk.The ideal candidate holds a Bachelor's degree in a STEM field, has

A leading performance apparel company seeks a Manager for 3rd Party Logistics in Greater London.The role involves coordinating with 3rd party partners to maximize results, leading performance reviews, and creating standard operating procedures.Ideal candidates will have over 5 years of distribution

Key responsibilities include prioritising support tickets, ensuring SLA compliance, engaging with customers, and generating performance reports. Candidates must have proven experience in SLA management, communication skills, and a proactive approach to problem-solving.

A leading tech-driven insurance firm is seeking a Senior Service Desk Analyst to manage daily operations and support a team of Service Desk Analysts.In this role, you'll ensure efficient delivery of technical support across the organization and serve as the escalation point for complex user issues.T

A leading technology company in the UK is seeking a highly skilled RPA Engineer to join their team.In this role, you will develop and implement automation solutions using RPA technologies to enhance operational efficiency and customer satisfaction.The ideal candidate will have experience in scriptin

A logistics service provider in the UK is seeking a talented individual to enhance operations at their Regional Control Centre.Responsibilities include managing courier bookings, ensuring compliance with service agreements, and providing excellent customer service.The ideal candidate will have a bac

A customer service company based in East Midlands is seeking a Customer Services Advisor.In this role, you will address customer inquiries via various channels, ensuring satisfaction and adherence to service standards.The successful candidate will have strong communication and problem-solving skills

A leading financial services firm is seeking a Premium Processing Technician to be the first point of contact for urgent requests within the broking teams.This role requires previous premium processing experience and entails oversight of workloads, monitoring service level agreements, and liaising w

A financial services organization is seeking a Desktop Support Manager to oversee Level 1 and Level 2 technical support across their London, Amsterdam, and Belfast offices.The role involves ensuring high-quality service delivery, leading a distributed team, and optimizing support processes.Ideal can

A reputable recruitment agency is seeking a Technical Support / Helpdesk Team Leader to oversee a team in Ilkley.Responsibilities include managing workloads, ensuring customer service standards, and preparing team rotas.Candidates should have experience in a similar position, strong communication sk

A recruitment agency in the United Kingdom seeks a Salesforce Certified Administrator to support and maintain clients' Salesforce CRM environments.This role focuses on managing the Salesforce ticket queue, troubleshooting issues, and ensuring high-quality user support.Strong communication skills and

A technology services provider in the UK is looking for an IT Service Delivery Manager.This role is integral to ensuring high-quality IT service delivery aligned with business needs.You will manage cross-functional technical teams, oversee service performance, and ensure adherence to ITIL principles

A leading healthcare organization in Greater London is seeking a Computer Aided Facilities Management (CAFM) planner for their Estates Team.This full-time position focuses on managing the CAFM system, providing essential support, and ensuring effective communication with senior managers.Preferred qu

A leading engineering firm seeks a skilled day & night Electrical Shift Engineer for a 3-month contract in Greater London.The role involves delivering planned and reactive maintenance, providing technical support, and ensuring minimal downtime on operational assets.The ideal candidate should have st

A leading construction contractor in the UK is looking for an experienced Site Manager to oversee the externals and yard slabs on a major project.

A leading employment agency in the United Kingdom is seeking a Contract Support Administrator to provide essential administrative support to the Contract Manager.This role involves overseeing compliance tasks, scheduling engineer jobs, and generating reports on management progress.Ideal candidates w

This role involves handling IT queries, ticket triage, and ensuring compliance with SLAs.

A growing claims management company in the United Kingdom seeks a dynamic leader to manage claims teams, ensuring optimal operational performance while meeting client needs.The role demands in-depth technical knowledge of Property/Building Claims and a proven history of managing high-performing team

The role includes managing reports, monitoring repairs, and ensuring compliance with SLAs.

A leading financial services provider is seeking a Senior Credit Controller / Reinsurance Accounting Technician in London.The role involves delivering the UW Operations Model to the Energy team and liaising with Underwriting & Exposure Management teams.Candidates should have a degree in Accounting a

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