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.Job Title: Service Desk Manager Location: Sheffield Salary: £28,000 to £34,000 depending on experience Hours: 9.00am to 5.30pm, Monday to Friday Contract: Full-time, permanent If you're someone who enjoys bringing structure to a busy team, supporting people day to day and making sure customers receive a consistent level of service, this could be a great next step. We're working with a growing MSP in Sheffield who are looking for a Service Desk Manager to take responsibility for the performance and development of their support team. You won't be hands-on technically in this role. Instead, you'll be focused on people leadership, queue management, coaching, communication and keeping the service function running smoothly. If you like helping others succeed, improving processes and taking ownership of how a service desk operates, you'll feel at home here.What you'll be doing:Leading the team • Managing the day to day running of the service desk., • Coordinating workload, ticket queues and priorities., • Holding regular one to ones and performance reviews., • Addressing underperformance professionally and consistently., • Supporting recruitment and helping new starters settle in., • Coaching engineers on communication, ownership and service standards.Driving performance, • Monitoring SLAs, KPIs and customer satisfaction., • Identifying trends and working with the team to reduce repeat issues., • Reviewing processes and recommending improvements., • Making sure documentation and reporting are always up to date., • Keeping work organised during busy periods and major incidents.Supporting the customer experience, • Acting as the escalation point for issues that need management involvement., • Communicating clearly and calmly during sensitive or time critical situations., • Ensuring customers receive a consistent, quality service., • Working closely with senior leadership to maintain high service standards.What we're looking for:, • Experience managing or leading a support team, ideally within an MSP., • Confident working with SLAs, KPIs and service reporting., • Able to manage performance fairly and consistently., • A good working knowledge of ticketing systems and PSA tools., • Someone organised, steady under pressure and comfortable making decisions., • A people-focused leader who enjoys helping others develop and succeed., • Strong communication skills and a professional approach. You do not need to be a deep technical expert, but you must understand how a service desk works and how to keep a team operating effectively.What's in it for you:, • Salary between £28,000 and £34,000 depending on experience., • 21 days holiday plus bank holidays, increasing with length of service up to 34 days., • Your birthday off., • Health plan after one year., • Dedicated development time each week., • Paid internal and external training opportunities., • Modern offices with free parking., • Regular team meetings, social events and team building days., • Supportive culture where your ideas will help shape how the service operates.How to apply If this sounds like the right move for you, we'd love to hear from you. Apply with your CV and we will be in touch. We contact all applicants, and if you are shortlisted, we will speak with you before presenting your details to the client. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy. We are an Equal Opportunities Employer.Keywords: Service Desk Manager, IT Support Manager, MSP Team Leader, SLA Management, KPI Reporting, Escalation Manager, IT Service Manager, Sheffield IT Jobs, Managed Services.

Joina leading independent technology and services provider as a Technician 3.Job Overview:We are looking to recruit aTechnician 3 who will support the customer's device refresh programme bymanaging the exchange of end-user equipment through an automated Windows 11build process. • Location: Sheffield: 6 Pear Street Sharrow - Sheffield South Yorkshire, • Daily Rate: A per hour rate, in-scope IR35, of £19.85/hr PAYE) OR £25.77/hr (via a Hays approved umbrella company), • Contract Duration: Start Date 23-Mar-26 End Date: 08-May-26, • Troubleshooting incidents, software and hardware, • Resolution of software and hardware issues (laptop, desktop, mobile devices), • Installation of spare parts and configuration of laptops, desktops and tablets, • Organising, analysing and handling of tickets in the company computing system., • Preparing new and repaired hardware, • Carry out warranty repairs to OEM standards following contractual agreements in accordance with ASP., • Escalating any potential customer SLA impacts the relevant teams., • Staging laptops and PCs with pre-defined builds, • Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and to maintain achievement of SLA's is essential., • Excellent Administration and communication skills, both written and oral, • Previous knowledge of Microsoft applications, • Has held or is able to attain up-to-date accreditations with all major manufacturers including HP, Dell, Apple, Lenovo etc., • Previous experience of supporting mobile devices and hand-held devices, • Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information., • Previous experience working in a corporate IT environment is an asset ., • Able to coach and mentor team members and new starters into the business. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Project Coordinator EV Charging & Solar | B2B Operations Location: Sheffield | Type: Full-time, Permanent Salary: Up to £35,000 + annual bonus (approx. 10%) Working Pattern: 2-3 days in the Sheffield office (typically Tue/Wed/Fri), remote otherwise Holiday: 25 days + bank holidays About the Business This is a fast-growing, purely B2B clean energy business operating across EV charging and solar. They work with commercial clients across the UK to deliver, manage, and maintain EV charging infrastructure and solar installations. The business is backed by a major group and is expanding its operations capability to keep pace with a growing portfolio of delivered sites. This is a new role, created specifically to take the weight of fault management and service coordination off the project management team, freeing them to focus on live delivery. You will be a key operational hire. The Role As Project Coordinator, you will be the engine room of the operations team, owning the day-to-day management of EV charging and solar faults, coordinating with subcontractors and manufacturers, and keeping customers informed throughout. This is a customer-facing position from day one. You will log in each morning, review monitoring platforms to identify active faults across the delivered site portfolio, and manage those faults through to resolution. You will liaise with manufacturers, raise RMAs where hardware replacement is needed, coordinate site visits with subcontractors, and keep customers updated at every stage. The business is also building an integrated monitoring platform that will pull all site data into a single view, making this function increasingly efficient over time. AI tooling is embedded in the platforms to help diagnose issues, so this is not a role that requires deep technical knowledge but rather the ability to act on information quickly, communicate clearly, and keep things moving. What You'll Be Doing Fault Management (EV Charging & Solar) • Monitor live sites daily via manufacturer and internal platforms, • Log faults, diagnose root cause using platform AI tools, and raise issues with the relevant manufacturer or subcontractor, • Coordinate site visits where needed and manage RMA processes for hardware replacements, • Own customer communication throughout the fault lifecycle, keeping them updated clearly and within SLA, • Support the management of the B2B EV fleet contract portfolio, • Handle annual servicing coordination for delivered sites, • Work with subcontractors to schedule and allocate work nationally, • Assist the project management team with delivery admin including G99 submissions and DNO applications, • Prepare contractor packs and documentation for site visits, • Support smooth handovers between departments and maintain closeout documentation, • Serve as a point of contact for customers throughout fault and service processes, • Provide timely, accurate updates aligned to SLA requirements, • Keep internal teams (sales, management) informed of key milestones What We're Looking For Essential • Strong administrative background with the ability to juggle multiple tasks, • Confident customer communicator, written and verbal, • Comfortable using CRM tools, Excel, and ticket/tracker systems, • Organised, reliable, and comfortable working in a fast-moving small team, • Experience in EV charging, solar, or broader renewables operations, • Familiarity with fault management or service delivery workflows, • Understanding of DNO applications or network connections processes, • Previous work with subcontractors or national field-based teams Career Progression This business invests in its people. The natural next step from this role is into project management, working closely with the existing PM team to develop skills in full end-to-end delivery. The business will actively support relevant qualifications and professional development, including APM, for the right person who demonstrates ambition and capability. Why This Role • Join a sector that is growing rapidly and genuinely matters, • Backed by a major group, with the culture and agility of a collaborative team, • New role with real scope to shape how the function operates, • Clear path to project management for the right person, • Flexible working pattern with a genuinely supportive operations director If this role is of interest, please apply directly. Share any questions to

Project Coordinator EV Charging & Solar | B2B Operations Location: Sheffield | Type: Full-time, Permanent Salary: Up to £35,000 + annual bonus (approx. 10%) Working Pattern: 2-3 days in the Sheffield office (typically Tue/Wed/Fri), remote otherwise Holiday: 25 days + bank holidays About the Business This is a fast-growing, purely B2B clean energy business operating across EV charging and solar. They work with commercial clients across the UK to deliver, manage, and maintain EV charging infrastructure and solar installations. The business is backed by a major group and is expanding its operations capability to keep pace with a growing portfolio of delivered sites. This is a new role, created specifically to take the weight of fault management and service coordination off the project management team, freeing them to focus on live delivery. You will be a key operational hire. The Role As Project Coordinator, you will be the engine room of the operations team, owning the day-to-day management of EV charging and solar faults, coordinating with subcontractors and manufacturers, and keeping customers informed throughout. This is a customer-facing position from day one. You will log in each morning, review monitoring platforms to identify active faults across the delivered site portfolio, and manage those faults through to resolution. You will liaise with manufacturers, raise RMAs where hardware replacement is needed, coordinate site visits with subcontractors, and keep customers updated at every stage. The business is also building an integrated monitoring platform that will pull all site data into a single view, making this function increasingly efficient over time. AI tooling is embedded in the platforms to help diagnose issues, so this is not a role that requires deep technical knowledge but rather the ability to act on information quickly, communicate clearly, and keep things moving. What You'll Be Doing Fault Management (EV Charging & Solar) • Monitor live sites daily via manufacturer and internal platforms, • Log faults, diagnose root cause using platform AI tools, and raise issues with the relevant manufacturer or subcontractor, • Coordinate site visits where needed and manage RMA processes for hardware replacements, • Own customer communication throughout the fault lifecycle, keeping them updated clearly and within SLA, • Support the management of the B2B EV fleet contract portfolio, • Handle annual servicing coordination for delivered sites, • Work with subcontractors to schedule and allocate work nationally, • Assist the project management team with delivery admin including G99 submissions and DNO applications, • Prepare contractor packs and documentation for site visits, • Support smooth handovers between departments and maintain closeout documentation, • Serve as a point of contact for customers throughout fault and service processes, • Provide timely, accurate updates aligned to SLA requirements, • Keep internal teams (sales, management) informed of key milestones What We're Looking For Essential • Strong administrative background with the ability to juggle multiple tasks, • Confident customer communicator, written and verbal, • Comfortable using CRM tools, Excel, and ticket/tracker systems, • Organised, reliable, and comfortable working in a fast-moving small team, • Experience in EV charging, solar, or broader renewables operations, • Familiarity with fault management or service delivery workflows, • Understanding of DNO applications or network connections processes, • Previous work with subcontractors or national field-based teams Career Progression This business invests in its people. The natural next step from this role is into project management, working closely with the existing PM team to develop skills in full end-to-end delivery. The business will actively support relevant qualifications and professional development, including APM, for the right person who demonstrates ambition and capability. Why This Role • Join a sector that is growing rapidly and genuinely matters, • Backed by a major group, with the culture and agility of a collaborative team, • New role with real scope to shape how the function operates, • Clear path to project management for the right person, • Flexible working pattern with a genuinely supportive operations director If this role is of interest, please apply directly. Share any questions to

About Envision Envision Energy is a world-leading green technology company that provides renewable energy solutions for global enterprises, governments, and institutions. Encompassing three major business sectors - Smart Wind Turbines, Energy Storage, and Green Hydrogen Solutions, Envision Energy collaboratively constructs comprehensive solutions for energy transformation. Envision Energy has received several accolades for its sustainability performance, including the EcoVadis Gold Medal and the CDP “A-List”. It was also recognized in Fortune's “Change the World” list and ranked among the top 10 smartest companies by the MIT Technology Review. Today, Envision Energy leverages its global network of R&D and engineering centers across China, the United States, UK, France, Germany, Denmark, etc. to continuously lead global green technology development. Envision Energy joined the Science Based Targets initiative (SBTi) and committed to achieving the "Business Ambition for 1.5°C" in 2021. It has achieved carbon neutrality across its global operations by 2022 and will achieve carbon neutrality throughout its value chain by 2028. Key Responsibilities • Establish and maintain strong service relationships with customers, ensuring clear communication and full alignment with service contracts, SLAs, and LTSA requirements., • Plan, govern, and execute O&M activities in compliance with contractual obligations, safety regulations, and applicable standards., • Develop, own, and embed a strong safety culture across the Envision BESS Business Unit, ensuring safety leadership at all organizational levels., • Identify, prioritize, and resolve issues impacting product and system performance; proactively define recovery plans and lead execution to restore normal operations., • Lead internal and external root cause analysis and management of change activities, ensuring sustainable corrective and preventive actions., • Provide site support leadership and coordinate subcontractors and service vendors to ensure effective and compliant maintenance execution., • Oversee the planning and execution of preventive and predictive maintenance activities in collaboration with regional service teams., • Manage on-site spare parts and spare unit inventories, ensuring availability, cost control, and timely replenishment., • Monitor and govern subcontractor performance, ensuring compliance with OEM requirements, contractual obligations, and warranty conditions., • Own O&M budgets and drive cost efficiency while maintaining the highest standards of safety, reliability, and service quality., • Promote operational excellence and best practices across the organization, driving standardization and continuous improvement., • Ensure all maintenance activities are properly planned, executed, and documented within CMMS systems, with strong data quality and governance., • Monitor, analyze, and drive achievement of service KPIs and SLA commitments across all operational sites., • Lead escalation management for critical incidents, operational risks, and customer-impacting events., • Ensure service scope, SLAs, LTSA agreements, O&M strategies, and resource plans are clearly defined, approved, and consistently implemented. Role Requirements • Bachelor’s degree or higher in Engineering, Operations Management, or a related technical discipline., • Minimum of 12 years’ experience in operations, maintenance, or service delivery roles, including senior management or director-level leadership experience., • Proven ability to lead and manage large, multi-disciplinary teams in complex, multi-site operational environments., • Strong expertise in asset management, maintenance strategies, and O&M best practices across the asset lifecycle., • Demonstrated experience in the implementation, governance, and optimization of CMMS/EAM systems., • Solid technical knowledge of electrical equipment and systems, including AC/DC systems, low- and medium-voltage infrastructure, power conversion systems (PCS), and battery energy storage systems (BESS)., • Experience in customer-facing service delivery roles, including contract management, customer support, and handling critical operational situations., • Background in industrial, energy, infrastructure, or other large-scale technical operations environments., • Working knowledge of industry frameworks and standards such as ITIL, ISO 55000, ISO 20000, or equivalent., • UK-based, with a valid driving licence preferred.

WELCOME TO LINAKER For over 30 years, Linaker has built a reputation for delivering dependable, high-quality mechanical engineering services across a wide range of client environments. Our strength lies in keeping critical systems operationalsupporting organisations with technical precision, responsive maintenance, and long-term reliability. Founded on trust, care, and reliability, were more than a service providerwere a fully embedded partner in our clients operations. ABOUT THE ROLE As a HVAC / Gas multiskilled Engineer, you will be part of our National engineering team, responsible for delivering planned and reactive maintenance across a range of commercial and retail sites. You will ensure HVAC / Gas systems operate safely, efficiently, and in full compliance with statutory and client requirements. WHAT YOU WILL BE RESPONSIBLE FOR WITHIN YOUR SPECIFIED AREA Planned Preventative Maintenance (PPM) Carry out PPM tasks in line with SFG20, statutory requirements, and contract specifications. Maintain and service HVAC and gas plant including: Commercial gas boilers and heaters AHUs, FCUs, VRV/VRF, split systems Pumps, valves, fans, controls, and associated plant Ensure all works are completed proactively, efficiently, and to the required standard. Reactive Maintenance & Fault Finding Diagnose faults across both HVAC and gas systems, completing repairs within SLA requirements. Minimise downtime through effective troubleshooting and first-time fix focus. Escalate complex issues to the helpdesk or Contract Manager where appropriate. Compliance & Health & Safety Ensure all gas works are completed in accordance with Gas Safe regulations and current legislation. Ensure HVAC works comply with F-Gas regulations, manufacturer guidance, and company procedures. Maintain site logbooks and ensure accurate compliance documentation is completed and uploaded via the CAFM system. Work strictly in accordance with company H&S policies, RAMS, and statutory requirements. Quotations & Remedial Works Identify remedial works and produce accurate, commercially sound quotations, including: Correct parts identification Realistic labour allowances Clear scope and methodology Communication & Client Liaison Communicate professionally with clients, helpdesk, supervisors, and contract managers. Provide clear updates on works completed, defects identified, and follow-on actions required. Always act as a professional ambassador for Linaker. Asset, Van & Equipment Management Maintain van stock, tools, test equipment, and calibration devices. Ensure company assets are stored, maintained, and reported correctly. Participate in the on-call rota where applicable. WHAT WE ARE LOOKING FOR Essential Gas Qualifications NVQ Level 3 in Air Conditioning & Refrigeration / HVAC (or equivalent) F-Gas Category 1 Good electrical and mechanical fault-finding skills City & Guilds COCN1 Core Commercial Gas Safety CCN1 Core Domestic Natural Gas Safety CDGA1 Non-Domestic Natural Gas & LPG Direct Fired Heating Appliances CODNCO1 Changeover Domestic to Non-Domestic Core CIGA1 Non-Domestic Indirect Gas-Fired Heating Appliances CPA1 Combustion Performance Analysis CENWAT Domestic Central Heating/Hot Water Boilers ICPN1 Non-Domestic Pipework & Fittings TPCP1 / TPCP1A Testing & Purging ACRIB Gold Skills Card (Desirable) Understanding of F-Gas compliance and environmental regulations. Air Source Heat Pump (ASHP) or Ground Source Heat Pump (GSHP) (Preferred) Experience with larger complex sites, or critical plant systems (e.g. chillers, large AHUs, Boilers). Desirable Qualifications CKR1 Domestic Gas Cooking Appliances CCCN1 Non-Domestic Catering Appliances HTR1 Domestic Gas Fires & Wall Heaters CORT1 Radiant Plaque & Tube Heaters Legionella Awareness & Practical Training Asbestos Awareness PASMA IPAF 3a & 3b Experience 25 years experience in commercial gas maintenance. Experience within a mobile FM environment desirable. Strong diagnostic and fault-finding capability Proven commercial HVAC / Gas maintenance experience Good electrical and mechanical fault-finding skills Full UK Driving Licence Strong understanding of Health & Safety ACRIB Gold Skills Card (Desirable) Understanding of F-Gas compliance and environmental regulations. Electrical qualification or knowledge Asbestos awareness (Desirable) Experience working under the SFG20 framework for maintenance schedules. Experience with larger complex sites, or critical plant systems (e.g. chillers, large AHUs). 5 Years Industry Experience in similar position (Preferred) Air Source Heat Pump (ASHP) or Ground Source Heat Pump (GSHP) (Preferred) Take part in the on-call rota THE PACKAGE 25 Days annual leave plus bank holidays. Buy and sell holiday to suit your schedule. One paid volunteering day per year, empowering you to support causes that matter to you. Company Van for site travel. Access to our Employee assistant programme for wellbeing support. Auto enrolment in the company pension scheme. Full training by a supportive friendly team. Annual events. INTERESTED This is a fantastic opportunity to lead and develop a team of engineers in a business thats growing fast and investing in talent. If youre ready to step into a pivotal role, influence outcomes, and build something meaningful, wed love to hear from you. If you think youre a match, get in touch today EQUAL OPPORTUNITIES Linaker Limited is an equal opportunities employer committed to diversity and inclusion. We welcome Applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. JBRP1_UKTJ

Customer Support Officer We're looking for a Contract Support Advisor to join our MOJ and Home Office Contract Administration team. Location: Office based in Ramsgate Hours: 40 hours per week, Monday to Friday We are unable to offer certificates of sponsorship to any candidates in this role. What will you be responsible for? As a Contract Support Advisor, you'll be working within the MOJ and Home Office Contract Administration Team, supporting operational and office-based teams to ensure reactive works are logged, scheduled, monitored and closed in line with agreed SLAs. Your day to day will include: • Raising, allocating, scheduling and completing reactive work orders through the CAFM system, • Communicating with engineers, subcontractors and stakeholders to coordinate attendance, paperwork and access requirements, • Monitoring work order statuses, managing delays, chasing actions and ensuring SLA compliance, • Reviewing documentation, correcting system misalignments and supporting billing accuracy, • You have experience in a busy administrative or helpdesk environment, ideally within facilities management, • You are confident using CAFM systems and Microsoft Office, particularly Excel and Outlook, • You have excellent attention to detail with strong data entry and organisational skills, • You communicate professionally and effectively with internal and external customers We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat. Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks. We look forward to seeing your application to #joinkier JBRP1_UKTJ

HVAC Contract Manager Blackburn Global Facilities Management Organisation CBW Staffing Solutions are working with a leading Facilities Management provider who are looking to appoint an experienced HVAC Contract Manager to oversee a portfolio of commercial contracts. You will manage engineering teams, drive performance and act as the main point of contact for clients, ensuring all HVAC services are delivered to the highest standard. This is a key position responsible for ensuring service delivery, compliance, and client satisfaction across multiple sites in the North West and Yorkshire - this is a hybrid role, based out of the clients HQ in Blackburn, Lancashire. Package • Competitive salary between £52,000 - £54,000 per annum (depending on experience), • Company car or allowance, • Core hours are Monday - Friday (40 hours per week), • 25 days annual leave plus bank holidays, • Generous workplace pension scheme, • Manage day-to-day delivery of HVAC maintenance and reactive services across multiple sites, • Lead, develop and support a team of engineers and supervisors, • Ensure full compliance with statutory regulations, health & safety and company procedures, • Build and maintain strong client relationships, attending review meetings and managing expectations, • Oversee P&L responsibility, including budgeting, forecasting and cost control, • Drive SLA/KPI performance and implement continuous improvement strategies, • Proven experience in a Contract Manager or similar role within Facilities Management, • Relevant Air Conditioning/Refrigeration qualifications (e.g. F-Gas, City & Guilds NVQ Level 3 or equivalent), • Strong technical background in HVAC (Air Conditioning/Refrigeration), • Strong commercial awareness and financial management experience, • Hold a full UK driving licence, • Demonstrable experience managing large or multi-site contracts JBRP1_UKTJ

Job Title: Senior Discovery and Configuration Manager Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Location: Reading- 3 Days a week Job Type: 12 Months Fixed Term Role purpose • The Configuration Management team are responsible for ensuring that the data in the CLIENT Configuration Management Databases (CMDB) acts as a single source of truth for all CLIENT configuration data because it is maintained, modelled and governed., • The role is responsible for developing the strategy for Discovery and Configuration Management along with the end-to-end Configuration Management Process at both high and low levels where appropriate. The role also provides subject matter expertise to support project teams, architects and designers as well as maintaining and advising on definition/dictionaries of data held within the CMDB., • The Discovery and Configuration Manager is responsible for the day-to-day operations of the Discovery and Configuration Management team, ensuring processes are being correctly followed, that data quality is being measured and maintained/improved., • The role is responsible for supporting the delivery of projects and programs, ensuring the seamless transition of deliveries into the CLIENT Configuration Management estate in a controlled manner, that aligns with our configuration management principles for service data modelling and data quality whilst protecting existing services and assisting the business to understand demarcation of our configuration management processes., • The Discovery and Configuration Manager is the Business Owner of the Discovery application and is responsible for the support, maintenance, and development of the application., • Management, coaching and development of the Discovery and Configuration team is also a part of this role, along with being an advocate of configuration management, data quality and automation., • The Discovery and Configuration Manager is responsible for leading the delivery of our Audit commitments (both internal and external) ensuring that our reporting obligations are delivered and completing any existing or new observations required to resolve/maintain compliance., • Define Configuration Management principles, policy, processes, and best practices across CLIENT., • As the Business Owner of the Discovery Application ensure there is a Roadmap and development plan in place that allows CLIENT to fully exploit the benefits that the tool can offer., • Engage with Solution Design, development, and architecture teams to influence the overall strategy for forthcoming technology & application changes and improve use of Discovery and the CMDB data structure., • Ensure that documentation exists and is regularly reviewed and validated for data architecture/data models, definitions of the configuration data and agreed data quality rules., • Ensure process documentation including high level process, procedures and work instructions are regularly reviewed and updated if necessary. Review and assess whether these are actual configuration management deliverables and escalate any concerns., • Ensure that Discovery design documentation (for example how TPL code have been designed applied, how precedence rules are being applied etc) is kept up to date and is regularly reviewed and validated., • Be the Discovery and Configuration Management lead on large projects, ensuring all configuration management requirements are in scope and that any data modelling/definition and architecture diagrams are produced/updated and that our data builds (CI's, application models, service to application mapping) are all delivered into our Configuration Management System to our defined standards and that any deployment of Discovery/TPL codes etc are delivered., • Support the production of project impact assessments and the delivery of smaller projects ensuring that new Configuration Items (CIs), and service to application mapping and application modelling are reflected in the CMDB's and that any deployment of Discovery/TPL codes etc are delivered., • Responsible for the day-to-day maintenance and updating of the Configuration Management Systems. Ensuring that new Configuration Items (CIs) and their relationships to one another are identified and controlled/updated throughout their lifecycle. Ensure there are processes in place to process error logs/data exceptions/analyse reports for data changes/anomalies etc. Ensure the performance of processes can be monitored and measured., • Responsible for day-to-day maintenance of BMC Discovery. Tasks include design, build, deployment & configuration of new discovery infrastructure as well as managing Discovery support & data feed issues, including TPL errors and owning resolution end to end, working closely with Vendors and Suppliers alike., • Responsible for the resolution of Incidents raised against Configuration and Discovery tools, ensuring Incidents are resolved within SLA and Root Cause Analysis is completed and acted on where appropriate., • Measure, monitor and report on the quality of the data in the Configuration Management System and look to identify improvements to the data quality in line with business needs and priorities by tackling data quality issues at source., • Ensure that Configuration Items are owned, and that the ownership is regularly checked and validated in line with best DQ practice., • Support the development of targets, measures and KPI's for Discovery and Configuration Management and then when delivered develop a plan for how to meet/exceed the targets., • Management of Suppliers, developing the relationship and ensuring that our suppliers are delivering against their contractual obligations., • Experience or understanding of project management methodologies including planning, risk and issue management and delivery., • Experience of maintaining and managing Enterprise level Configuration Management and BMC Discovery tools and processes., • Excellent understanding of the Discovery Tool, best practices and how to fully exploit the benefits that the tool can deliver., • Application Modelling Experience - Including BMC SAAM (Start Anywhere Application Mapping), CAM (Collaborative Application Mapping) and at the forefront of new developments and education of the wider team during version upgrade/systems maturity., • Good understanding and use of BMC Helix/Remedy and Atrium CMDB with a good understanding of BMC Common Data Model and the SID (Shared Information Data model), • Excellent understanding of technologies used by IT Infrastructure (Virtualisation, LDOM, Cloud etc)., • Strong understanding of Configuration Management's role within other ITSM functions, including exposure/experience of Change Management, Incident Management (including Major Incident) and Problem Management., • Experience or understanding of project management methodologies including planning, risk and issue management and delivery., • Imaginative and innovative thinking particularly relating to problem solving and new opportunities to enhance the integrity of Configuration Management, its systems, processes and data., • Experience of analysing current processes to proactively identify improvement opportunities., • Excellent people management skills focussing on performance, development, and softer skills., • Excellent Stakeholder Management skills helping them to understand the benefits of Discovery and Configuration Management as well as developing strong working relationships with key infrastructure teams and asset managers., • Supplier Relationship Management skills, developing strong partnerships with suppliers and ensuring that they are delivering against contractual obligations., • ITIL Service Management Accreditation., • Strong Data Science/Analysis and reporting skills, • Able to produce good quality documentation & Architecture Diagrams (Visio) and processes., • BMC Discovery TPL (Tideway Pattern Language) experience., • SQL/MySQL/VBA/Python/Java/Perl/Bash and or similar scripting language knowledge.

Data quality and reliability: Idempotent processing, DLQs, replay/backfill, lineage, and SLA-aware designs. Implement end-to-end streaming pipelines: producers, stream processors, and consumers with strong data quality, idempotency, and DLQ patterns. Integrate processed data into analytics/observabi

A leading facilities management provider in the UK is seeking a Senior Resource Scheduler to oversee and coordinate maintenance activities.The role involves managing scheduling teams, ensuring SLA compliance, and producing operational reports.Ideal candidates should have experience in resource sched

Salary Package: Competitive base salary plus large company benefits, a flexible benefits scheme, and two paid volunteering days per year. Ensure all incidents are logged, updated, and closed on the IT service management ITSM tool within SLA. Senior IT Field Delivery Engineer Wales.