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2nd Line Support Engineer (Contract) Location: Fully Remote Rate: £180 per day (Outside IR35) Contract: 2 months Our client, a leading managed services provider, is hiring a 2nd Line Support Engineer to support a diverse client base across the UK. This role offers the opportunity to work in a fast-paced MSP environment, resolving complex technical issues and contributing to high-quality service delivery. What you’ll do • Provide 2nd line technical support across a multi-client environment, • Troubleshoot Microsoft 365 issues (Exchange Online, Teams, SharePoint, OneDrive, Azure AD), • Support and configure Aruba networking (APs, switches, infrastructure), • Diagnose network issues across TCP/IP, DNS, DHCP, VLANs and connectivity, • Manage and update tickets through ITSM tools, ensuring SLA adherence You’ll work closely with 1st and 3rd line teams to ensure timely resolution, while contributing to documentation and continuous service improvement. What we’re looking for • Proven experience in a 2nd Line or Service Desk role within an MSP, • Strong Microsoft 365 administration and troubleshooting skills, • Hands-on experience with Aruba networking (wired and wireless), • Solid understanding of networking fundamentals (DNS, DHCP, VLANs, routing), • Strong communication skills with a customer-focused approach The ideal candidate will be self-motivated, comfortable working remotely, and thrive in a collaborative, service-driven environment. Why join? • Fully remote contract, • Outside IR35 engagement, • Immediate start in a busy, high-performing team Apply now to support delivery in a fast-moving MSP setting.

Dalkia have an opportunity for a Facilities Manager to lead their team overseeing the EDF offices in Gloucester Business Park. The Senior Facilities Manager will lead a customer-focused Facilities Management team, ensuring the delivery of the full spectrum of FM services in line with client, financial, and commercial requirements. This role requires strong leadership, financial acumen, and a commitment to safety, service excellence, and continuous improvement. Main Responsibilities Health & Safety Leadership • Champion a “safety first” culture across all FM operations., • Ensure compliance with all Health, Safety and Environmental policies, codes of safe working, and statutory requirements., • Proactively identify and challenge unsafe behaviours and promote safe working practices. Operational Management • Oversee delivery of technical and non-technical FM services across client sites., • Drive service excellence, ensuring consistent adherence to contractual KPI and SLA requirements., • Implement and monitor continuous improvement initiatives to enhance efficiency, quality, and cost-effectiveness. Client & Stakeholder Engagement • Build and maintain strong client relationships, acting as the key point of contact for all FM-related matters., • Ensure high levels of client satisfaction through effective communication, responsiveness, and service delivery., • Collaborate cross-functionally to support broader business and client objectives. Financial & Commercial Management • Manage and control an FM budget, • Monitor and report on WIP, debt, margin, cost control, and P&L performance., • Deliver services within agreed financial parameters, ensuring commercial targets are consistently achieved. Team Leadership & Development • Lead, motivate, and empower a diverse FM team, fostering a culture of accountability, collaboration, and continuous learning., • Provide coaching and development to enhance team capabilities and succession planning., • Embed an outstanding customer service culture within the team. Project Management • Lead FM-related projects from initiation through to delivery, ensuring alignment with client and business requirements., • Monitor project performance, budgets, and timelines to ensure successful outcomes Person Specification • Skills and Competencies, • Strong leadership and strategic capability., • Excellent communication and interpersonal skills., • High level of customer service orientation., • Analytical problem-solving with sound decision-making ability., • Commercial awareness and financial acumen. Experience • Proven experience leading technical and customer service teams in FM., • Demonstrable success in driving client satisfaction and delivering operational improvements., • Track record of managing budgets and achieving commercial targets., • Strong experience managing KPI/SLA performance, • Facilities management (technical and non-technical services)., • Financial management (WIP, debt, margin, P&L)., • Health & Safety practices and compliance., • People management and stakeholder engagement., • Project management principles and delivery Benefits • Salary: Up to £50,000, • 25 days holiday increasing with length of service, plus Bank Holidays + birthday off, + option to purchase additional 5 days, • Life Assurance, • Pension scheme, • Private medical insurance (after 1 year service), • Employee recognition programmes which reward exceptional achievements, • Employee Referral bonus with generous bonuses for ‘referring a friend’, • The opportunity to use one working day per year volunteering to help the local community, • Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance, • Company sick pay, • Access to wellbeing programmes, • Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters, • Full induction and training, • Smartphone and Tablet / laptop (where applicable for role), • Uniform and PPE (where applicable for role), • Access to our extensive career portal with career planner tool and online learning At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.

Job Title: Senior Discovery and Configuration Manager Location: Reading- 3 Days a week Job Type: 12 Months Fixed Term Role purpose • The Configuration Management team are responsible for ensuring that the data in the CLIENT Configuration Management Databases (CMDB) acts as a single source of truth for all CLIENT configuration data because it is maintained, modelled and governed., • The role is responsible for developing the strategy for Discovery and Configuration Management along with the end-to-end Configuration Management Process at both high and low levels where appropriate. The role also provides subject matter expertise to support project teams, architects and designers as well as maintaining and advising on definition/dictionaries of data held within the CMDB., • The Discovery and Configuration Manager is responsible for the day-to-day operations of the Discovery and Configuration Management team, ensuring processes are being correctly followed, that data quality is being measured and maintained/improved., • The role is responsible for supporting the delivery of projects and programs, ensuring the seamless transition of deliveries into the CLIENT Configuration Management estate in a controlled manner, that aligns with our configuration management principles for service data modelling and data quality whilst protecting existing services and assisting the business to understand demarcation of our configuration management processes., • The Discovery and Configuration Manager is the Business Owner of the Discovery application and is responsible for the support, maintenance, and development of the application., • Management, coaching and development of the Discovery and Configuration team is also a part of this role, along with being an advocate of configuration management, data quality and automation., • The Discovery and Configuration Manager is responsible for leading the delivery of our Audit commitments (both internal and external) ensuring that our reporting obligations are delivered and completing any existing or new observations required to resolve/maintain compliance., • Define Configuration Management principles, policy, processes, and best practices across CLIENT., • As the Business Owner of the Discovery Application ensure there is a Roadmap and development plan in place that allows CLIENT to fully exploit the benefits that the tool can offer., • Engage with Solution Design, development, and architecture teams to influence the overall strategy for forthcoming technology & application changes and improve use of Discovery and the CMDB data structure., • Ensure that documentation exists and is regularly reviewed and validated for data architecture/data models, definitions of the configuration data and agreed data quality rules., • Ensure process documentation including high level process, procedures and work instructions are regularly reviewed and updated if necessary. Review and assess whether these are actual configuration management deliverables and escalate any concerns., • Ensure that Discovery design documentation (for example how TPL code have been designed applied, how precedence rules are being applied etc) is kept up to date and is regularly reviewed and validated., • Be the Discovery and Configuration Management lead on large projects, ensuring all configuration management requirements are in scope and that any data modelling/definition and architecture diagrams are produced/updated and that our data builds (CI's, application models, service to application mapping) are all delivered into our Configuration Management System to our defined standards and that any deployment of Discovery/TPL codes etc are delivered., • Support the production of project impact assessments and the delivery of smaller projects ensuring that new Configuration Items (CIs), and service to application mapping and application modelling are reflected in the CMDB's and that any deployment of Discovery/TPL codes etc are delivered., • Responsible for the day-to-day maintenance and updating of the Configuration Management Systems. Ensuring that new Configuration Items (CIs) and their relationships to one another are identified and controlled/updated throughout their lifecycle. Ensure there are processes in place to process error logs/data exceptions/analyse reports for data changes/anomalies etc. Ensure the performance of processes can be monitored and measured., • Responsible for day-to-day maintenance of BMC Discovery. Tasks include design, build, deployment & configuration of new discovery infrastructure as well as managing Discovery support & data feed issues, including TPL errors and owning resolution end to end, working closely with Vendors and Suppliers alike., • Responsible for the resolution of Incidents raised against Configuration and Discovery tools, ensuring Incidents are resolved within SLA and Root Cause Analysis is completed and acted on where appropriate., • Measure, monitor and report on the quality of the data in the Configuration Management System and look to identify improvements to the data quality in line with business needs and priorities by tackling data quality issues at source., • Ensure that Configuration Items are owned, and that the ownership is regularly checked and validated in line with best DQ practice., • Support the development of targets, measures and KPI's for Discovery and Configuration Management and then when delivered develop a plan for how to meet/exceed the targets., • Management of Suppliers, developing the relationship and ensuring that our suppliers are delivering against their contractual obligations., • Experience or understanding of project management methodologies including planning, risk and issue management and delivery., • Experience of maintaining and managing Enterprise level Configuration Management and BMC Discovery tools and processes., • Excellent understanding of the Discovery Tool, best practices and how to fully exploit the benefits that the tool can deliver., • Application Modelling Experience - Including BMC SAAM (Start Anywhere Application Mapping), CAM (Collaborative Application Mapping) and at the forefront of new developments and education of the wider team during version upgrade/systems maturity., • Good understanding and use of BMC Helix/Remedy and Atrium CMDB with a good understanding of BMC Common Data Model and the SID (Shared Information Data model), • Excellent understanding of technologies used by IT Infrastructure (Virtualisation, LDOM, Cloud etc)., • Strong understanding of Configuration Management's role within other ITSM functions, including exposure/experience of Change Management, Incident Management (including Major Incident) and Problem Management., • Experience or understanding of project management methodologies including planning, risk and issue management and delivery., • Imaginative and innovative thinking particularly relating to problem solving and new opportunities to enhance the integrity of Configuration Management, its systems, processes and data., • Experience of analysing current processes to proactively identify improvement opportunities., • Excellent people management skills focussing on performance, development, and softer skills., • Excellent Stakeholder Management skills helping them to understand the benefits of Discovery and Configuration Management as well as developing strong working relationships with key infrastructure teams and asset managers., • Supplier Relationship Management skills, developing strong partnerships with suppliers and ensuring that they are delivering against contractual obligations., • ITIL Service Management Accreditation., • Strong Data Science/Analysis and reporting skills, • Able to produce good quality documentation & Architecture Diagrams (Visio) and processes., • BMC Discovery TPL (Tideway Pattern Language) experience., • SQL/MySQL/VBA/Python/Java/Perl/Bash and or similar scripting language knowledge. 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