Sla jobs in SouthallCreate job alerts

Want to build something that doesn’t exist yet - and see it change the business in real time? The Opportunity Safetykleen has recently completed a major ERP migration and we’re now in the next phase: turning our data into sharper decisions and better customer outcomes. We’re hiring a Group Customer Insights & Reporting Specialist to build the foundations of our customer journey reporting across Safetykleen - helping us measure and improve customer health, satisfaction, service performance, and retention. This is a hands-on, technical role where you’ll use Power BI and SQL to design scalable reporting solutions and data models, working closely with stakeholders across the business. You’ll sit in a central team and shape how markets understand performance - with a clear line of sight from insight → action → impact. If you’re excited by customer data, end-to-end journey visibility, and building modern analytics in a growing global organisation, this is a standout opportunity. About Us At Safetykleen, we provide essential parts cleaning, waste collection and environmental advisory services that help customers reduce their environmental footprint and boost operational performance. With operations in 15 countries and over 1 million services delivered each year, you’ll be joining a stable, growing business with a fast-paced, high-impact and agile environment, where sustainability and long-term customer partnerships are at the heart of what we do. The Package • £60,000 – £65,000 salary per annum (depending on experience), • Company bonus (10%), • 30 days holiday plus Bank Holidays, • 5% Contributory Pension scheme, • Family life assurance (3x salary), • Private healthcare from day 1, • Enhanced maternity and paternity pay, • Cycle to work scheme, • Learning and career development support (internal + external courses), • Employee recognition programme, • Corporate discount scheme (including Virgin Active / Gymflex), • Taste Card membership discount, • Retail discounts and cashback, • Employee Assistance Programme with 24/7 confidential helpline About You You’re a hands-on BI specialist who can build end-to-end Power BI reporting that leaders trust and use. You have: • Strong Power BI skills: data modelling, DAX measures, performance optimisation, • Strong SQL: extracting, shaping and validating data for reporting, • Experience reporting from Dynamics 365 Customer Engagement (CE) (customer/service journey data), • Confidence partnering with stakeholders to turn questions into clear KPIs and dashboards Nice to have: • Microsoft Fabric / modern data platform exposure, • Customer analytics: retention/churn, NPS/CSAT, SLA/service performance, • Predictive / risk scoring experience (early-stage is fine), • Data governance awareness (definitions, access, consistency) Important: This is a BI & reporting role - not Dynamics configuration, plugins, or software engineering. Want to learn more.. Customer Journey Reporting Ownership • Take ownership of reporting requirements focused on the end-to-end customer journey: customer health, satisfaction and retention., • Build dashboards and KPI reporting that help teams understand what drives churn, loyalty, and service delivery outcomes., • Define and implement KPIs such as NPS, customer satisfaction, service completion vs SLAs, and leading indicators of risk., • Design and build robust analytical models using SQL and Power BI (semantic models, measures, governance-ready definitions)., • Work with Dynamics 365 CE / Dataverse data to ensure reporting is accurate, usable, and aligned to how the business operates., • Support our transition toward Microsoft Fabric, contributing to the development of a modern data platform (including medallion-style architecture where applicable)., • Partner with central and market stakeholders to understand needs, prioritise delivery, and iterate reporting based on adoption and impact., • Enable local market analysts with a consistent approach while balancing local requirements. Safetykleen is committed to creating an inclusive workplace and is an equal opportunity employer.

Who We Are Suntory is a fast moving, agile and entrepreneurial business that is home to some of the nations most loved brands. The Suntory Group is one of the largest soft drinks companies and among the world’s leading consumer products companies. We offer a uniquely diverse portfolio of beverages enjoyed by millions across the globe About your role This role’s responsibility is to develop, communicate and drive overall implementation of Procurement vision, objectives and strategy for Category related to IT & Digital for SBFE. Specifically, to drive Category transformation of Suntory Procurement into a value-added business partner at regional level. Successful management of supplier relationship to support SBFE growth and maximized value delivery to SBFE markets. What You'll Do Contribute to the overall Category and Procurement strategy by building and leading the assigned Category Strategy, including strategic direction, governance, resources, and tools aligned with business goals. Proactively engage internal and external stakeholders to deliver cost, quality, risk mitigation, innovation, sustainability, and value creation. Develop and implement sourcing strategies at regional, and local levels. Recommend and approve sourcing and supplier selections within defined thresholds. Manage senior regional and local stakeholders to influence decisions and ensure project delivery. Drive best‑in‑class category management practices, including standard processes, benchmarks, and tools Accountable for financial targets, including cost and value programs, savings validation, and cost improvement initiatives. Develop business cases to support decision-making and transformations. Own the AOP cycle, budgeting with Finance, and validation of savings KPIs. Define, monitor, and report category KPIs (including savings and NPS). Manage reporting and communications with Global Procurement leadership using appropriate tools and governance. Own relationships with key strategic suppliers. Establish SRM governance, supplier evaluation, and compliance standards. Develop supplier development strategies, long-term partnerships, and SLA performance management. Map and influence key stakeholders to identify business needs and drive procurement strategy execution. Communicate procurement vision, support change management, and strengthen business partnering. Drive market intelligence, innovation, and continuous improvement by scouting industry trends, sustainability initiatives, and new models with suppliers. Lead risk assessments and enforce business continuity plans as required. Integrate ESG into the category strategy, driving sustainability initiatives and ensuring alignment with ESG procurement guidelines. What's in it for you Joining Suntory isn’t just about taking on a role, it’s about embarking on a career journey. You have the opportunity to work with talented, inspiring and authentic leaders and have the freedom to dream big and go for it (Yatte Minahare). At Suntory you’ll find a supportive work environment that values work life balance and that will help you realise your full potential and grow for good. Our People and Culture team are a team that genuinely care about creating a great experience for our employees and we would love you to be part of it. What You need to be successful University degree level, technical or economical. Procurement specialization is a plus Solid experiences in Procurement Strong knowledge of the category Management skill & knowledge of the relevant industry sector is a plus Fluent in English Our DEI Commitment At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic. Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.

Are you an experienced Primary Servicing Manager with mortgage industry experience? Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are looking for an experienced Primary Servicing Manager to join our team in Uxbridge. Our Primary Servicing Managers are responsible for delivery of the day-to-day service and performance goals of the Primary Servicing team that they lead. This includes the team and individual queue performance, call handling performance, people management, mandated decision-making, complaint handling, and project work. As a Primary Servicing Manager, your key responsibilities will include: • Managing the relationship with our client, representing Pepper Advantage appropriately through accurate timely reporting and governance, • Delivering the inbound call handling SLA by planning agent cover effectively and by monitoring Specialist activity, • Taking responsibility for resolving complaints as per the complaints process, • Complying with monthly QA, oversight, and end to end reporting, • Establishing and maintaining appropriate internal control safeguards, • Ensuring call observations and 1:1s are delivered for each agent monthly, • Recruiting, training, coaching, and developing the team as needed, • Delivering own and team annual objectives, • Building and maintaining strategic relationships throughout the business and with third parties, • Building and delivering the team plan to manage all queues within SLA goal Additional Information This role will be based in our Uxbridge office. We are currently operating a hybrid approach with the expectation of a minimum of two days per week being office-based. This will follow an initial office based training period. Essential Skills • Confident and experienced team manager, • Prior exposure to operational loan management, • Able to consistently deliver excellent customer service, • Experience in managing client relationships, • A robust understanding of relevant regulation and associated legislative policy and the impact this has on the role, • Prior exposure to loan and mortgage products, • Detail-orientated and able to use data effectively, • Self-reliant and self-motivated, • Able to effectively delegate and work to tight deadlines, • Strong English verbal, written, and presentation-based communication skills, • A good knowledge of Microsoft Office, • Accurate, well organised, and reliable Benefits • Salary of £45,000 per annum, • Hybrid role, • Private medical insurance, • Discretionary annual bonus, • Salary sacrifice pension matched up to 8%, • 25 days holiday (increasing with service) plus bank holidays, • EAP, • Enhanced maternity and paternity, • Wellbeing and volunteering days, • Eye care reimbursement, • Payroll giving, • Life Assurance About Pepper Advantage The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.

Are you looking to join a successful and growing organisation who are committed to creating a great safe place to work where all employees have the opportunity to contribute, grow and develop? We are looking for a Sales Executive to join our team in Bordon who will drive sales and order winning activities by actively promoting Portakabin products and services. As a Sales Executive you will play a pivotal role, supporting commercial colleagues by managing administrative tasks related to order-winning activities and contribute to business development by promoting Portakabin products and services. Role Details: • Annual salary up to £30,000 dependent on skills and experience. Plus, up to £7,000 commission per annum, • Role based: Bordon, GU35 0JB, • Contract type: Permanent, • Annual leave of 25 days per annum plus bank holidays and opportunity to buy an additional 5 days each year. • Execute all commercial administrative activities accurately and efficiently., • Collaborate with team members and colleagues across different teams to provide business development, commercial and administrative support aimed at achieving order targets at agreed margins., • Support onboarding and provide on-the-job training for new team members as required., • Identify and resolve issues promptly, escalating where necessary to improve processes and share learning., • Prioritise customer service to maximise customer satisfaction and ensure continuity of service for future order winning opportunities., • Collaborate with colleagues to understand and confirm stock availability, refurbishment and fit out details., • Collaborate with customers and internal teams to expedite collection of outstanding customer payments., • Maintain effective relationships across teams and respond to administrative queries through appropriate communication channels., • Quotations are prepared and collated accurately and followed up with customers on time., • Customer enquiries are responded to promptly within agreed SLA timelines., • Customer information is maintained up-to-date and accurate in internal systems., • Stock records are kept accurate and regularly updated., • Customer cash collection targets met through timely customer payments., • Structured business development campaigns are conducted to meet order targets., • Contributory pension including life insurance benefit, • A range of dedicated health and wellbeing services, • A chance to give back to your community with an annual volunteering day, • Cycle to Work Scheme, • Employee Benefits Program (Discounts at 100s of shops, gyms, restaurants and even holidays!), • Learning & development opportunities and resources, • Opportunity for career progression We are looking for someone who has: • Administrative experience in a customer service environment., • Experience in a target driven environment., • Experience of business development activities e.g. inbound or outbound calling activity, • Minimum GCSE or Equivalent level of education including Maths and English., • Competent in using Microsoft packages including MS Excel, Word and PowerPoint.