Sla jobs in Glasgow

Identify cases of possible fraud and recoveries and refer as appropriate within set SLA's * Work to ensure correct policy interpretation and validation * Prepare, check and approve where appropriate ...

Deliver a service that meets customer SLA's and KPI's * Achieve 'turn around' times on jobs so they are within agreed SLA's * Drive AWR quality through engineers to meet customer spend criteria ...

Manage day-to day activities, prioritise tasks and assess risks within existing processes to achieve SLA's * Ensure training and development plans are in place for all team members. * Implementation ...

They work within strict SLA's to provide timely resolutions within a 95% SLA. Key Responsibilities: * Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and ...

Provide meaningful insight on insurers' willingness to pay claims. * -Challenge reserves, monitor insurer performance against SLA's, identify claims patterns and issue reports and mentorship ...

Deliver all SLA requirements ensuring all parties are working within the spirit of the contract, all aspects of contract delivery managed and met * Monitor and review performance against all SLA ...

Manage client complaints/queries ensuring meeting agreed SLA's * Provide support in client meetings and present market overviews and trends to stakeholders Skills and experience required: * Degree ...

Work within strict SLA's to provide our customers with a timely resolution. * Ensure all support requests are up to date and in hand at the end of each shift, handing over any outstanding issues to ...

Coordinate other customer needs regarding Customer Care, including training requests and planned SLA maintenance visits. This is a full-time position with the possibility of light travel. Your main ...

Manage day-to day activities, prioritise tasks and assess risks within existing processes to achieve SLA's * Ensure training and development plans are in place for all team members. * Implementation ...

You will have an integral role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are ...

Manage reactive maintenance requests ensuring they are actioned within SLA * Update the internal database to ensure accurate data and up to date information on ongoing maintenance jobs * Be a ...

Claims servicing to meet or exceed agreed SLA's and caseload /FTE targets across all classes at all times by utilising operational performance data. Responsible for the engagement and performance of ...

Claims servicing to meet or exceed agreed SLA's and caseload /FTE targets across all classes at all times by utilising operational performance data. Responsible for the engagement and performance of ...

Respond to issues in an efficient manner to maintain business SLA's * Complete and document fault finding as part of root cause analysis * Provision IT services following an approved workflow

Manage day-to day activities, prioritise tasks and assess risks within existing processes to achieve SLA's * Ensure training and development plans are in place for all team members. * Implementation ...

To ensure internal and external customers' requirements are met to the required specification, quality and within agreed SLA's. • Extensive knowledge to investigate, diagnose, troubleshoot, and ...

Strong organisational skills with the ability to manage your own time whilst working on multiple tasks within deadlines and SLA's * Excellent customer service skills * Able to demonstrate accuracy ...

Implement controls for purchase orders, communicate effectively with stakeholders, and meet SLA's* Compile progress reports, provide statistical analysis, and manage procurement administration

Ensure that the operational tasks are delivered in accordance with the SLA by an agreed program of qualitative audit checks and control measures, to rectify identified deviations where appropriate

Contribute to the delivery of customer Service Level Agreements (SLA) to ensure required quality and performance standards are met * Prepare and maintain process documentation in line with our ...

Ensure that all requests for advice are dealt with within the relevant service level agreement (SLA) In order to be considered for this opportunity it is essential that you have the following: * Good ...

Regular, effective communications with engineers to control work to completion with the initial target to complete within accordance to the client SLA. * Responsible for ensuring Sub-contractor ...

4 Days on + 4 days off Shift Pattern. Full time. £35k + Overtime + 15% Bonus, The NOC Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to b...