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Reporting to the Global Support Director, the Service Delivery Manager will be responsible for achieving Service Level Agreement (SLA) compliance using effective resource planning, co-ordination, management, and prioritisation of service requests & incidents. Plan & deliver monthly Service Review...

Due to the continued success and expansion of Magdalene we have an exciting opportunity for a NOC Engineer to support our growing business. This role is based in Kirkintilloch, Scotland. You will be required to work 2 days on/2 nights on, followed by 4 days off. Who are we? Magdalene is a leading...

As a Senior Internal Audit Manager Credit, Models &Data you will be reporting to the Internal Audit Director. Audits completed in line with the agreed SLA outlined in the audit scope memo to support the timely delivery of the audit plan and the annual opinion. Escalation of significant audit iss...

To support our business Magdalene are looking for 2 Field engineers to join ideally based within Portsmouth, Southampton, Reading and Oxford areas of the UK. The role A key role, providing professional services for the SSEN strategic network and in the handover of services to the Project Engineer...

You will work closely with clients, engineers, and sub-contractors to ensure maintenance and reactive work is accurately planned, well managed and completed timely and the SLA is achieved. Main ...

Ability to prioritise network alarms and incidents in order to fulfil KPI/SLA commitment * Liaise between internal departments, 3rd party suppliers and customer within agreed SLAs * Complete network ...

Respond to issues in an efficient manner to maintain business SLA's * Complete and document fault finding as part of root cause analysis * Provision IT services following an approved workflow

Experience in managing faults, communicating with carriers, working to SLA's, billing, IP and hosted telephony is essential. * Experience in Salesforce and Ability preferred. * Competent IT skills ...