Sla jobs in Liverpool

Lead, encourage, mentor and develop all members of the team to their maximum potential, to ensure the team meets its objectives and deliver their work standards as agreed in the client's SLA, whist ...

... SLA timescales. • Work proactively with call allocators to ensure SLA's are met in the most economic way. • Have a solid understanding of customers SLA requirement and use initiative to ensure ...

The role is there to help organise all maintenance and repairs for tenants and work towards these being completed successfully within certain SLA times. Do you have prior experience in housing or ...

Provide an efficient internal service by adhering to pre-set service standards / SLA's with full support of management and internal service requirements * Prepare and disseminate contractual and ...

You will ensure all department procedures are followed and data accurately and promptly recorded on the systems within the company's SLA's * To manage and file all contracts in electronic form

Experience in managing complex contracts and working with suppliers through SLA and KPI performance* Excellent negotiation skills with an ability to successfully project manage and deliver key ...

Owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. * Demonstrate an analytical and systematic approach to technical challenges. Project Manager ...

Overseeing the administration/delivery of information required for SLA/KPI's * Collate, analyse and finalise Paymech report in readiness for submission with monthly reporting pack. * Present and ...

Ensuring a balance of cost, quality, productivity and all SLA's are met. Most of all you need to passionate about great service. Key accountabilities of the Customer Service Manager role * Take ...

... SLA's, maintaining high standards of communication at all times, both internally and externally. * claims in accordance with insurers philosophy, standards, service levels and complaints procedure ...

Comply with set client SLA's * Ensure quality service standards and productivity levels are maintained to a high standard Working Hours Enjoy a 35-hour workweek over 5 days, with the option to work ...

Experience of co-ordinating and monitoring the delivery of a contract or SLA * Development & delivery of training modules * Interview and assessment skills

Develop and maintain their knowledge through effective training and coaching, ensuring they meet their KPIs and SLA's targets. * Ensure a consistent and exceptional level of customer service is ...

Responsibilities include teamwork, adherence to company policies, ticket management, SLA compliance, customer support via various channels, proactive maintenance, and project participation

You must also have demonstrable experience in leading, developing and managing teams to deliver high quality services in an environment with stringent SLA's and payment mechanism. Fostering a ...

Ensuring a balance of cost, quality, productivity and all SLA's are met. Most of all you need to passionate about great service. Key accountabilities of the Customer Service Manager role * Take ...

Ensuring a balance of cost, quality, productivity and all SLA's are met. Most of all you need to passionate about great service. Key accountabilities of the Customer Service Manager role * Take ...

Key Responsibilities Actively chase outstanding invoices and applications via telephone, post or email to ensure receipt within credit terms Perform collection activities within expected SLA's with ...

Ensuring a balance of cost, quality, productivity and all SLA's are met. Most of all you need to passionate about great service. Key accountabilities of the Customer Service Manager role * Take ...

Experience with IT service desk software and SLA management. Proactive learner with solid technical skills in MS Technologies. Ability to multitask, prioritize, and solve problems effectively

To be responsible in completing the assigned work to the deadlines associated to the type of visit based on client SLA requ... ZIPC1_UKTJ

Recording support requests accurately in the service desk system and ensuring resolutions are achieved within SLA parameters. * Maintaining precise internal and customer documentation in alignment ...

... Agreement (SLA) and internal procedure(s). About you: * Proven experience of a high volume transaction process, preferably within a Shared Service environment * High quality of standards and ...

Manage tickets logged in our IT Service Management System and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required for ...